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Results of
Interpersonal Relations
Chapter 9
Need
Satisfaction
Social
Support
Synergy
Conflict
94
Group Defined
Categorization of Groups
By degrees of formalization
Formal groups established by organization
Informal groups self-created by members
By degrees of permanence
Permanent
Temporary
92
95
Characteristics of Groups
93
96
9.1
A General Model
of Group Dynamics
97
Types of Groups
910
9.2
Categorization of
Groups
Formal Groups
Informal Groups
Command
Task
Affinity
Friendship
Interest
9.1
98
911
Group Performance
Factors Affecting
Group Performance
Composition
99
Size
Norms
Cohesiveness
912
Group Composition
Homogeneity
Group tasks
Heterogeneity
913
Group Norms
Are the standards against which the appropriateness
of the behaviors of members are judged
Determine behavior expected in a certain situation
Result from:
914
917
Group Size
Purposes of Norms
916
915
918
Intergroup Dynamics
Group Cohesiveness
Characteristics
of each of the
groups
9.3
Task and
situational
bases of
interaction
922
9.5
9.4
919
Organizational
setting in which
groups interact
Factors That
Influence Intergroup
Interactions
920
923
Factors Affecting
Group Decision Making
Group
Polarization
921
Groupthink
Group
Problem
Solving
924
9.6
Group Polarization
The tendency for a groups average post-discussion
attitudes to be more extreme than its average prediscussion attitudes (risky shift or toward a more
conservative view)
925
928
Symptoms of Groupthink
Groupthink
Illusion of invulnerability
Effects of Groupthink
Self-censorship of deviations
Shared illusion of unanimity
Emergence of self-appointed mind-guards
926
Groupthink
9.2
929
Strong group
cohesiveness
Leaders
promotion of
a preferred
solution
Insulation of
the group
from experts
opinions
927
930
Participation
Benefits of Participation
931
934
932
Brainstorming
Nominal
Group
Techniques
Delphi
Technique
933