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Knowledge Management is an Important Role in The

Development of Individuals in an Organization

Anthony Aprilianto1; and Jarot S. Suroso2
Binus Graduate Program, School of Information System, Master of Information System Management
Binus University
Jl. K.H. Syahdan No.9, Palmerah, Jakarta Barat 11480



At this time, many organization are growing rapidly. That organization have successfully implemented Knowledge
Management. Knowledge Management is familiar in the organization. Many organization use it for develop their
member. If Knowledge Management can be implemented well, their member will develop. If their member develop,
their organization will develop. This paper will discuss about Knowledge Management in organization and how
important it for the organizations progress. Because Knowledge Management is believed to affect the progress of
the organization. This paper will discuss about Knowledge Management and the things that must be taken to ensure
that Knowledge Management can run optimally and effectively. Through the implementation of Knowledge
Management can predict the future of an organization. The stage of collecting data and information in the form of
journals, books, and paper is method is used to collect information. This paper will explain on Knowledge
Management in organizations, the benefit of the organization, and how to implement.

Keyword : Knowledge Management, organization, implement


INTRODUCTION In information systems, there is one concept

that science can answer the challenge The concept
that knowledge is Knowledge Management.
At this time many organization are engaged Knowledge management is not is a new concept.
in business, competitive rivalry between one However, its use in an enterprise fixed plays a very
organization with another organization is increasing important. It is also recognized by Gao, Li, & Clarke,
also. The competition is one of the challenges and (2008) stated that the effective and efficient
barriers faced by the organization itself. To overcome management of the organization and mobilization of
this, one of the ways that can be used in order for a knowledge from personal knowledge can help in
Organization may be superior to other organizations achieving the goals of the organization.
is to use it well the information that exist within the
organization that can be used to meet the needs Knowledge management is a concept for
information from the organization. managing existing knowledge so that knowledge is
not lost from a organization. Therefore, should be
Organizations have many members. Each understood first real sense of the term knowledge to
member has different culture and ability. more understand this concept. According to Groff &
Organizations have to manage their members so that Jones (2003). Groff & Jones (2003) also divides
members can contribute and give everything of knowledge into two types, namely tacit and explicit
theirs. Because members are assets in the knowledge. Tacit knowledge is that are personal
organization. The problem is turnover of member, it knowledge obtained from individual experiences and
makes organization difficult to adapt and teach new factors related to such values, perspectives, and
member, give lessons on member need time and cost. personal beliefs. Explicit knowledge can be said as
It is a challenge for organization how to manage them tacit knowledge which has been documented and
so they can give contribution to the organization. articulated into a formal language, and much easier to
be shared between individuals. Tacit and Explicit organization. However, at this writing, only to be
knowledge are strategies of Knowledge Management. discussed what benefits can be obtained and barriers
that may arise, as well as things that must considered
Knowledge Management as a discipline has in the implementation of knowledge management. Of
been a focal point of discussion over the past these things to do analysis of the use of knowledge
decades. In recent years, the importance of KM has management in the future. So as a result of writing
been widely recognized as the foundations of This can be used as consideration for the organization
industrialized economies shifted from natural that will implement Knowledge management.
resources to intellectual assets.

In the concept of knowledge management,

there are stages that must be done in order to the
application of knowledge management to be Knowledge management is a very important
effective. According Dalkir (2005), there are three concept to be applied in the management of
stages major in knowledge management cycle which knowledge within the organization. One of the factors
is an integration of the cycles of knowledge that affect the importance of the use of knowledge
management of Meyer & Zack, Bukowitz & management is the possibility of a great loss of
Williams, McElroy, and Wiig is knowledge capture whether implementing knowledge management.
and / or knowledge creation, knowledge sharing and Currently the application of knowledge management
dissemination, and knowledge acquisition and more many do business enterprises due to their
application. A very important stage in the cycle of knowledge management, information which is
knowledge management is knowledge sharing and contained in the organization can be managed as well
dissemination. According to Bergeron (2003), as possible and become knowledge which can be
knowledge sharing and dissemination the used for the analysis of business strategy that needs
transmission of information from one person or place to be taken to improve Competitive advantage and
to another person or place. competition with other organizations. In addition,
another reason the amount of the application of
The management of knowledge has knowledge management is done in the field of
generated considerable interest in business and business is knowledge that there can be utilized to
management circles due to its capability to deliver to carry out the innovation of a product. Its application
organizations, strategic results relating to in the field other than business is also possible with
profitability, competitiveness and capacity adjustments on activities carried out within the
enhancement (Chua, 2009; Jeon, Kim and Koh 2011). organization.
The management of knowledge is promoted as an
important and necessary factor for organizational Many organizations have realized that
survival and maintenance of competitive strength. technology-based competitive advantages are
KM is identified as a framework for designing an transient and that the only sustainable competitive
organizations strategy, structures, and processes so advantages they have are their members and so to
that the organization can use what it knows to learn remain at the forefront and maintain a competitive
and to create economic and social value for its edge organizations must have a good capacity to
customers and community. Organizations need a retain, develop, organize, and utilize their member
good capacity to retain, develop, organize, and utilize competencies (Gronhaug and Nordhaug, 1992). The
their members' capabilities in order to remain at the realization came that processes and technology alone
forefront and have an edge over competitors. are not enough to drive an organization but its human
Knowledge and the management of knowledge is force (staff) are very integral pivot in organizations
regarded as an important features for organizational success. Therefore, in order to manage knowledge
survival; while the key to understanding the effectively, attention must be paid on to four key
successes and failures of KM within organizations is components: Knowledge, People, Processes and
the identification of resources that allow Technology (KP2T) (Desouza 2011). In essence, the
organizations to recognize, create, transform and focus of KM is to connect people, processes, and
distribute knowledge. Organizations that effectively technology for the purpose of leveraging knowledge.
manage and transfer their knowledge are more
innovative and perform better (Riege, 2007). Technologies needed in knowledge
management, among others: (1) hardware hardware
Knowledge management has many aspects is needed in knowledge management such as
that must be considered to be considered its use in the
computers, hard disk, and so forth; (2) software
software is needed to run knowledge management
such as Enterprise knowledge manager; (3) network -
a network that required by the organization in
implementing knowledge management system such
as the Internet and intranet.

Knowledge management is applied to the

organization can have the result that different thing. It
is also affected by how each of these organizations
manage knowledge there and then use it to solve
problems that arise in the activities occurred in the
organization's day by day.

Knowledge Management is highly In the following, we describe the
dependent on the context and cannot be validated components in detail we focus not solely on
separated from practical implementations. It is one of identifying those components but provide potential
the main objectives of Knowledge Management instantiations as well as main relations. As an
research to construct solutions which achieve example, potential instruments are listed as design
practical impact and benefits as the main goal. alternatives. By this, the framework also creates a
Therefore, our framework is built as a design science solution space for global knowledge management
research approach (Hevner et al., 2004) based on a design.
thorough literature analysis of frameworks and global
influence factors, we have identified gaps and
extension needs to create this new artifact. The
framework is initially validated in a first case study DISCUSSION
(Yin, 2003) in an educational setting as proof-of-
concept. By this, we aim at progressing from a Right now many organizations are using knowledge
conceptual framework towards theory building for management in organization event. According to
knowledge management settings. McCormick (2007), outside of their own country,
knowledge management has been widely adopted by
Framework Construction major organizations such as Shuffle Master, world
bank, Pratt & Whitney, and Southern Co .. This is
because more and more perceived importance of
In a first step, we have identified
implementing knowledge management in a
commonalities of the diverse frameworks (strategies,
organization when viewed from the side benefits that
processes, knowledge resources, tools) and
can be obtained.
harmonized the different terminologies. As a second
step, extensions were derived and mapped to the
initial components of the framework. The The benefits of Knowledge Management
components were continuously revised during the in organization :
literature analysis.
First, improve the individual's ability in problem
The complete framework consists of the following solving and decision decision. This may occur
components : because of the presence of knowledge management,
every existing knowledge in the organization has
been managed well so that knowledge more easily
obtained and used for the analysis of the problem that
occurred that can be used to determine the best
decisions need to be taken to tackle these. For
example, the problem in terms of determining the
distribution area for a product that has the potential
sales high in a organization. With the knowledge
management, top-level management can took the unavailability of the intranet to support the process
decision to utilize data and information about the knowledge sharing within the organization. To cope
sales period before and then convert it into with this kind of thing, a solution to do is doing a
knowledge that can be analyzed to determine which good analysis of the technology required and
areas have high sales for later distribution the number providing technology required before implementing
of products is higher than the low sales areas. knowledge management so that they would not affect
the effectiveness of the use of knowledge
Second, improve the close relationship between management in organizations.
individuals. Interaction or communication between
the individual is very important for individuals within Third, inadequate understanding of the
the organization to work more as a team rather than human resources of knowledge management and
personal. In addition, with the interaction can also resources are less skilled. Human resources is an
keep harmony within the organization. With the asset important to any organization. But these human
knowledge sharing, which is one stages of knowledge assets must be supported by and adequate
management, relationship between individuals can be understanding of the concept of knowledge
strengthened due to the process This knowledge managament.
sharing, knowledge of the individual can be
distributed to individuals other then utilized as well Fourth, 'culture' in the organization.
as possible for the organization. According Jasimuddin (2006), culture the
organization is an important element in the successful
Third, it helps individuals to innovate. With implementation of knowledge management. 'Culture'
knowledge management, each individual can acquire here refers to the activity or process that is usually
and manage the information they want more easily done by members day by day, so it has become a
because information has been structured. In addition, habit that it is difficult to adapt and familiarize
any individual can avail with the best knowledge themselves with the 'culture' of new knowledge
gained from knowledge sharing. Of these things, of sharing as contained in knowledge management
course, can encourage innovation and develop one's
ability to contribute in Organizations considering the Future of Knowledge Management in
amount of information and knowledge acquired.
Barriers to Implementation of Knowledge Based on the analysis of the benefits and
Management in Organizations constraints contained in the application knowledge
management, knowledge management can be
First, a lack of confidence in the other expected to use the more increased. This can be seen
people in the organization. These barriers usually from the many advantages that would be obtained by
experienced in the process of knowledge sharing. Organizations or organizations and individuals in it in
With a sense of distrust others, an individual would applying knowledge management such as the cost
be reluctant to share their knowledge with other and time efficiencies, facilitate decision-making, and
individuals. This could hamper the implementation of defining a strategy.
the management knowledge Organizations
considering knowledge sharing can be regarded as a For the future, will use knowledge
very important milestone in knowledge management. management in Indonesia alone will more increasing.
The only way to overcome this is to return to self The This is because the business will continue to increase
individuals each. Every individual should be able to in competition between firms in Indonesia and the
avoid negative thinking will others and also eliminate needs of organizations realize the importance of the
the selfishness that has so deployment activities application of knowledge management in an effort to
knowledge can be done easily. manage intellectual assets that exist within the
Second, the technology does not support the
concept of knowledge management. On the
implementation of knowledge management, of
course, a need for technology to support their use on
the organization. But sometimes, the existing Knowledge management is an important
technology can not support the process in knowledge concept to be applied to each Organizations,
management. As an example, namely the especially the turnover of members (and out of) high.
This is because knowledge is an important asset that Knowledge Management can make
needs to be managed and utilized properly to gain orgazination has better future. Because Knowledge
competitive advantage and assist in achieving Management can manage member how to improve
corporate goals. Without good knowledge their skill. How to make something. How to do better.
management, a organization has a high risk for How to be the best.
experiencing loss.
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