Krishna Kishore Rajagopal

#253, 1st Main Road, Rama Krishna Nagar,

IV Block, Nandini Layout, Bangalore-96
E-mail : hikishore@yahoo.com
Mobile : +91 9900107006

Career Summary
I’m an IT professional with 9 years of combined IT experience in Test Management, Analysis, Automation,
Reporting, Testing and support, mainly for wireless domain applications.
• Strong exposure in preparation of Test strategy, Requirement Tractability Matrix, Test planning, Test
execution and Test reporting.
• Proven experience and strong understanding of SDLC, STLC, test methodologies- Waterfall, V Model,
• Strong experience in testing applications on UNIX Platforms
• Good experience in Automation, scripting and tool development using scripting languages
• Mentoring members of the engineering team on matters pertaining to technical specialty
• Good functional knowledge and QA experience, conversant with Configuration Management process
• Excellent Communication and People Management skills that have been honed through managing multi
skilled teams
• Very good hands on experience and expertise in using PowerPoint, Excel, Word.
• Good understanding and experience in implementation of Knowledge Management Process.
• Good experience working overseas at customer locations in Paris, Sweden, USA and UK
• Good exposure to test automation using QTP
• Certified Software Test Manager (CSTM)
• Taken up Certified Software Test Engineer certification (CSTE)

1
Krishna Kishore Rajagopal
#253, 1st Main Road, Rama Krishna Nagar,
IV Block, Nandini Layout, Bangalore-96
E-mail : hikishore@yahoo.com
Mobile : +91 9900107006

Professional Details
AUGUST 2009 – TILL DATE IBM INDIA PVT. LTD
August 2009 – Till Date Advisory System Analyst

OCTOBER 2004 – OCTOBER 2008 WIPRO TECHNOLOGIES, BANGALORE, INDIA

October 2006 – October 2008 Test Lead
January 2006 – September 2006 Technical Leader
October 2004 – December 2005 Senior Software Engineer

OCTOBER 1999 – OCTOBER 2004 SASKEN COMMUNICATION TECHNOLOGIES LIMITED

January 2004 – October 2004 Senior Software Engineer
April 2000 – December 2003 Software Engineer
October 1999 – March 2000 Project Trainee

Educational Qualification
Course Name / Training / Year of Level/ Marks/
Institution
Certification Completion Percentage
Dayanand Sagar College
Bachelor of Computer Science & 73%, 1st Class with
of Engineering, Bangalore August – 1999
Engineering Distinction
University
BHS First Grade College,
Pre-University (PCMCs) Karnataka Pre-University April – 1995 80%
Board
Gandhi Nagar Higher
Secondary School,
SSLC April –1993 73%
Karnataka Pre-University
Board

TECHNICAL SKILLS
Wireless Protocol GSM
Certifications • Certified Software Test Manager
• Certified Software Test Engineer*
• C, C++, RDBMS Certifications from Brain Bench.
• Completed BULATS certification with the CoE framework score of C1(ALTE
Framework score:4).
Operating Systems Unix, IPC mechanisms in UNIX, Network Programming in UNIX
Relate
d
Programming C, C++
Languages
Scripting Bash, Perl, Sed, Awk & Expect
Languages
Testing Related QTP,MQC, Attol(RTRT), Purify, Workshop, Test Director, DOORS, dbx, gdb
Tools
Bug Reporting Clarify, Bugzilla, MQC
Tools
SCM Clearcase, PVCS
Others Automation and Scripting, Tool Development, CRM, ASN.1, SDL, Fault Tolerance,

2
Krishna Kishore Rajagopal
#253, 1st Main Road, Rama Krishna Nagar,
IV Block, Nandini Layout, Bangalore-96
E-mail : hikishore@yahoo.com
Mobile : +91 9900107006

TMN, Toad, RDBM S, PL/SQL, Install Shield, Business Process Management(G360)

Participation in RFP responses.
Excel, Power point, Word

Personal Details
Date of Birth 7th October 1977
Nationality Indian
Martial Status Married
Passport/Visa Details Hold B1 Visa active till Feb-2015

Project Details

Name of the Project Vodafone WFS Testing

Position Test Leader
Team Size 10
Client/Work Location Vodafone Italy/Bangalore
Duration August 2009 – March 2010
Description Vodafone is the largest network provider in Europe. They have their operations in
Italy and provide CRM services to Italian customers.

The project involved in providing CRM solution to Italian customers. Iride and Pegaso
are 2 workflow systems that are used to service the corporate and individual
customers respectively, in Italy. The main operations involved in providing new
connections, making updates to existing profiles.
Responsibilities As a Test Leader, I was responsible for
• Managing day-to-day work
o Day-to-day validation and tracking of progress made by team members.
o Resolution of the issues on the technical aspects of the modules during
the project cycle.
o Balance the workload within the team.
o Set up, Update and Manage the test case activities in MQC
o Plan & author Test Strategy
o Perform the assessment and planning of test efforts required for new
functions/feature testing.
o Develop and Review test cases for the modules.
o Defect Reporting and Tracking in MQC
o Document test results, manage and maintain defect & test case
databases in MQC to assist in process improvement and estimation of
future releases
o Weekly discussion with the team members on the technical topics of the
project
o Training/Mentoring the team members on the technical front of the project
o Collection of QA Metrics and reporting to client

• Weekly meeting with the client regarding work progress, open issues, future
activities.

3
Krishna Kishore Rajagopal
#253, 1st Main Road, Rama Krishna Nagar,
IV Block, Nandini Layout, Bangalore-96
E-mail : hikishore@yahoo.com
Mobile : +91 9900107006

Name of the Project A380 CIDS HSI Testing

Position Test Leader
Team Size 6
Environment Linux/MicroOS
Client/Work Location Airbus/Wipro Technologies, Bangalore
Duration January 2008 – October 2008
Description
The Airbus 380 is a double-deck, wide-body, four-engine airliner manufactured by the
European corporation Airbus.

The project involved in performing the HSI testing for the CIDS components for the
Airbus A380 PAX aircraft. The features tested included illumination, Cabin layout,
Water modules, Audio related modules etc…
Responsibilities As a Test Leader, I was responsible for
• Managing day-to-day work.
o Validation and tracking of progress made by team members.
o Resolution of the issues on the technical aspects of the modules during
the project cycle.
o Develop and Review test cases for the modules.
o Defect Reporting and Tracking
o Plan & author Test Strategy
o Document test results, manage and maintain defect & test case
databases to assist in process improvement and estimation of future
releases
o Perform the assessment and planning of test efforts required for new
functions/feature testing
o Weekly discussion with the team members on the technical topics of the
project
o Training/Mentoring the team members on the technical front of the project
• Weekly meetings with Project Manager for Planning, scheduling weekly work,
PMR discussion, Risk analysis and Mitigation plan
• People Management
o Recruitment
o Goals and objectives setting
o Appraisal Writing

4
Krishna Kishore Rajagopal
#253, 1st Main Road, Rama Krishna Nagar,
IV Block, Nandini Layout, Bangalore-96
E-mail : hikishore@yahoo.com
Mobile : +91 9900107006

Name of the Project Software Configuration Management

Position Configuration Engineer
Team Size 6
Environment AIX, Bash Scripting
Client/Work Location Norwich Union Insurance/Norwich, United Kingdom
Duration January 2007 – November 2007
Description Aviva (Norwich, UK) is the world’s fifth-largest insurance group and the biggest in the
UK. It is one of the leading providers of life and pension products in Europe and has
substantial businesses elsewhere around the world. Its main activities are long-term
savings, fund management and general insurance.

Software Configuration Management enables any member of a development team to

retrieve and build any version of an application at any time in a consistent, repeatable
manner.

Responsibilities As a Configuration Engineer, I was responsible for

• Scheduling and coordinating the releases
• Packaging and deployment of software releases in Windows environment
• Automation of the deployment process in the AIX environment
• Resolving environmental issues

Name of the Project Field Testing of Digital TV applications

Position Project Leader and Tester
Team Size 3
Environment Not Applicable
Client/Work Location Mitsumi/California, USA
Duration October 2006 – December 2006
Description Mitsumi (Japan) supplies optimal electronic components that meet the needs of the
market and aims to develop unique anticipatory electronic components that open new
vistas in electronics.

The field testing activity involved in performing the user acceptance testing for the
applications developed for digital TV (DTV) by the Wipro team and the customer. The
testing results were used by the team for making the product more robust.
Responsibilities As Project Leader, I was responsible for
• Managing the activity at field
• Daily monitoring of the work
• Identifying the new test cases
• Resolving issues within the team
• Weekly review of the work done
• Plan Test Strategy, testability of various features.
• Document test results, manage defect & test case databases to assist in process
improvement and estimation of future releases
• Perform the assessment and planning of test efforts required for new
functions/feature testing
As a tester, I was responsible for
• Testing features in the DTV. The features included Parental Guide, transmission
of analog and digital programs, User Interface etc…
• Identifying new test cases for testing the features
• Identifying and resolving any deployment issues

5
Krishna Kishore Rajagopal
#253, 1st Main Road, Rama Krishna Nagar,
IV Block, Nandini Layout, Bangalore-96
E-mail : hikishore@yahoo.com
Mobile : +91 9900107006

Name of the Project Mobile Handset Testing

Position Technical Leader
Team Size 8
Environment GSM, IDEN
Client/Work Location Motorola, HP / Wipro Technologies, Bangalore
Duration January 2006 – August 2006
Description The project involved in testing various applications on Motorola and HP handsets on
GSM and IDEN platform. As part of the activity, we tested Mobile Terminated and
Mobile Originated calls, Messaging features, Multimedia features, Games, Browser
capabilities, Organizer, tools etc...

Responsibilities As a Technical Leader, I was responsible for

• Resolving the day-to-day issues within the team
• Reviewing the work progress on a weekly basis with the Project Leader
• Identifying the new test cases for the applications

Name of the Project Functional Testing of Delivery Platform (DP) modules

Position Tester
Team Size 3
Environment Oracle/PL/SQL, UNIX
Client/Work Location Smart Trust/ Stockholm,Sweden
Duration June 2005 – December 2005
Description Smart Trust provides Business Critical mobile solutions to Mobile operators. The
solutions enable mobile network operators to save time, save money and grow
revenue through high-performance management of SIM cards, mobile terminals and
value added services. The solutions are based on Over The Air (OTA) mechanisms.

SimImport is the preferred tool for adding and updating (U) SIM card data in the
DP database.

DP Administrator is a client for DP and designed to enable easy update of the DP

database, management of users and their privileges to system resources and
Password management.
Responsibilities As a tester, I was responsible for
• Developing test cases & testing new features in SimImport and DP Admin Client.
• Discussions with the architects to identify new test cases for testing the features.
• Installation of DP
• Automating the installation process

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Krishna Kishore Rajagopal
#253, 1st Main Road, Rama Krishna Nagar,
IV Block, Nandini Layout, Bangalore-96
E-mail : hikishore@yahoo.com
Mobile : +91 9900107006

Name of the Project Tool Development for Testing team

Position Tool Developer
Team Size 15
Environment Unix, Perl, Sed & Awk
Client/Work Location Wipro Technologies, Bangalore
Duration October 2004 – March 2005
Description The activity involved in developing tools to ease the testing work in the team
Responsibilities As Tool Developer, I was responsible for
• Developing a tool to find the status of Regression Testing in the generated log file.
• Developing a tool to find multiple rules written for an element in the configuration
specification.
• Developing a tool to check the progress of the testing status on a weekly basis
• Developing a tool to compare to configuration Specifications
• Developing a tool to create views automatically on the servers

Name of the Project Development and Testing of GSM-OAM Modules

Position Team Member/Module Leader
Team Size 3
Environment Unix, C, Attol(RTRT), Perl
Client/Work Location Nortel Networks/Sasken Communication Technologies Limited & Paris
Duration April 2000 – October 2004
Description Global System for Mobile Communication. Originally developed as a pan-European
standard for digital mobile telephony, GSM has become the world’s most widely used
mobile system.

Operations Administration and Maintenance: A group of network management

functions that provide network fault indication, performance information, and data and
diagnosis functions.

The aim of Configuration Management is to manage the network resources through

Managed Objects. A managed object may represent a physical entity, a network
service, or an abstraction of a resource that exists independently of its use in
management. The resources are managed by the standard functionalities.

The aim of the Performance management module is to collect the performance

measurement data across a BSS and send it to the OMC-R. The data provide
information in order to support the following areas of performance evaluation: Traffic
level, Verification of the network Configuration, Quality of Service and resource
availability.

In network management, Fault Management is the set of functions that detect, isolate,
and correct malfunctions in a telecommunications network, maintaining and
examining error logs, accepting and acting on error detection notifications, tracing and
identifying faults, carrying out sequences of diagnostics tests, correcting faults,
reporting error conditions, and localizing and tracing faults by examining and
manipulating database information.

GSM applications that need to access the data (configuration data / files) from
DAS/FAS use the services of CMLA. CMLA is responsible for opening a transaction
with DAS/FAS for the particular application. CMLA will manage the connections with

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Krishna Kishore Rajagopal
#253, 1st Main Road, Rama Krishna Nagar,
IV Block, Nandini Layout, Bangalore-96
E-mail : hikishore@yahoo.com
Mobile : +91 9900107006

the DAS/FAS for all the applications; those have opened the session with DAS/FAS.

The Data Access Service (DAS) is situated within the OAM BSS. It has the purpose
of managing with flexibility and in a secured manner the information on the BSS
system configuration.

Responsibilities As a member of Configuration Management team, I was responsible for:

• Testing the Managed Objects (MOs) to verify CREATE, DELETE, SET, GET &
AUDIT and Mediation Functions
• Developing & Testing of PCU MO
• Developing of test cases to cover events in the managed objects
• Developing Regression scripts to automate the testing process

As a member of Performance Management team, I was involved in :

• Quality and Coverage activity which involved in improving the quality of the
software and writing test cases for testing more paths in the source code

• The counter validation activity which involved in having a mechanism to check

the correctness of the software in updating the counter values for the occurrence
of events.

• Aging activity which involved in checking the behavior of the module under
maximum load. All the possible cells and their neighboring cells were created and
counter updating was successfully verified.

• Development of Snapshot feature which helped to display the state of PM

context (which stores the complete information about the module). This will come
handy in analyzing problem and finding the solution quickly. The activity was
carried out at customer site at Nortel Networks, Paris.

• Regression tool development activity involved in automating the testing for the
software.

As a member of Fault Management, I was involved in:

• FM event handling activity: SimEvents is used to simulate the sending
of events from all the applications for testing FM. The functional testing includes
checking if new events are supported in Fault Management Module.
• Developing of new test case to test FM module
• Developing of Perl Script to validate the FM dump by comparing it with the input
given.

As a Module Prime, I was responsible for any issues with respect to these modules. I
was also responsible for resolving customer requests(CRs) in CMLA and DAS
modules.

I was also involved in tool development in Perl for the configuration management
team.