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Hardware Sentry

Knowledge Module for PATROL


by Sentry Software
Installation Guide

Supporting
Hardware Sentry Knowledge Module for PATROL version 1.3.00
by Sentry Software

August 1, 2005
Contacting BMC Software

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Telephone 713 918 8800 or


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You can obtain technical support by using the Support page on the BMC Software Web site or by
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In the United States and Canada, if you need technical support and do not have access to the Web, call
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Software Web site at http://www.bmc.com/support_home.

Before Contacti ng BMC Softw are


Before you contact BMC Software, have the following information available so that Customer Support
can begin working on your problem immediately:
product information

product name
product version (release number)
license number and password (trial or permanent)
operating system and environment information

machine type
o p e r a t i n g sy s t e m t y p e , v e r s i o n , a n d s e r v i c e p a c k o r o t h e r m a i n t e n a n c e l e v e l s u c h a s P U T o r P T F
system hardware configuration
serial numbers
related software (database, application, and communication) including type, version, and service
pack or maintenance level
sequence of events leading to the problem

commands and options that you used

messages received (and the time and date that you received them)

product error messages


messages from the operating system, such as file system full
messages from related software
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
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Copyrights and trademarks


IBM, RS/6000, pSeries, eServer, xSeries, Netfinity, BladeCenter and Director are trademarks or
registered trademarks of International Business Machines Corporation.
Fujitsu-Siemens, Primergy and Serverview are trademarks or registered trademarks of Fujitsu-Siemens
Computers Corporation.
DELL, PowerEdge, PERC and OpenManage are trademarks or registered trademarks of DELL
Computers Corporation.
HP, Compaq, ProLiant, AlphaServer, Tru64 and Insight Manager are trademarks or registered
trademarks of Hewlett-Packard Corporation.
NEC, Express5800 and EsmPro are trademarks or registered trademarks of NEC.
Adaptec and Storage Manager are trademarks or registered trademarks of Adaptec Corporation.
Mylex and GAM Server are trademarks or registered trademarks of LSI Corporation.
All other trademarks belong to their respective companies.

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Contents
S e ct ion I - S et up p la nn i ng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1 - T arg e ted co mpu ter s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2 - P ack ag es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3 - Requ ir emen ts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 0
4 - Migrating f ro m pr evious versions of H ardw ar e Sen tr y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2
S e ct ion II - Set t ing up Ha rd wa re S en try . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 3
1 - Getting th e BMC Software In stallation Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 4
2 - Ex tr acting th e setup f iles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 5
3 - In sta l l ing H ardw ar e S en tr y K M for PA TROL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 6
4 - Pr e lo ad ing H ardw are S en tr y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1
5 - Tun ing th e PA TROL Ag en t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2
S e ct ion II I - Se tt ing up th e a pp rop r iat e ha rdwa re age nt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 3
1 - On D ELL Pow er Edg e co mpu ters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 4
2 - On Fujitsu-Sieme ns PRI MERGY co mp uters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 5
3 - On Fujitsu-Sieme ns Blad e systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 6
4 - On H P ( Co mp aq ) ProL ian t c o mpu ters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 7
5 - On H P A lph aS erv er co mp u ter s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 8
6 - On H P N e ts erv er co mpu ter s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 9
7 - On H P 9000 (HP-UX) co mpu ters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 0
8 - On I BM xSer ie s and N e tf in ity co mp u ter s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1
9 - On I B M B l ad e Cent e r s ys t e ms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2
10 - On I BM RS/6000, pSer ies and eServer p5 (AIX) co mpu ter s . . . . . . . . . . . . . . . . . . . . . . . . . 3 3
11 - On N EC Expr ess5800 co mputers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 4
12 - On SPA RC-ba s ed Sun co mpu ters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 5
13 - On an y no-b rand PC co mpu ter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 6
S e ct ion IV - Licens e keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 7
1 - Tr ial p eriod . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 8
2 - En ter ing a license key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 9
3 - D istr ibuting th e licen se ov er sev eral co mp uters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1
Section V - Uninsta lling Hardware Sentry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2
1 - Un install pro c edur e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 3

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Hardware Sentry KM for PATROL - Installation Guide


Th is do cu me n t exp la in s th e pro c edur e to fo llow in ord er to in s ta ll and run H ardw are S en tr y
K M fo r PATRO L.
H ardware Sen tr y Know ledge Modu le for PA TROL is a Knowledge Module for BMC
So ftwar e PA TROL th at ma k es th e serv er hardware information availab le to th e PATROL
Conso le. It r e lies on th e infor mation prov id ed b y th e vendor- specif ic hardwar e mo n itor ing
a g en t s.

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Section I - Setup planning


Th is section g iv es you d e ta ils about th e installa tion of H ardw are Sen try on d if fer en t k ind s of
co mpu ters. I t help s you understand what you need to install on wh ich co mp onen t of your IT
infr as truc tur e. P lea se re ad car efu lly th is s ec tion to und ers tand the imp a c t th e in sta lla tion o f
H ardware Sen tr y ma y h ave on your server s and wh ich step s are requ ired to successfu lly
in tegrate it in your PATROL env iron men t.

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1 - Targeted computers
Lik e mo st Know ledge Modu le s for PA TROL, you n e ed to install Hardware Sen tr y on th e
fo llow ing co mpon en ts of you r PATRO L ar ch itectur e:
- Ev er y ma nag ed system w ith a PATROL Agen t
- Ev er y PATROL Con so le ( Classic) th at w ill show h ardw ar e-r elated infor mation and
a l er t s
- Th e Con so le S erv er
- PA TROL Ce n tral W eb Ed ition

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2 - Packages
Two Ha rdw are S en try p a ckag es a r e ma d e a v a ilab le on th e BMC Sof tw ar e W eb s ite
(www .b mc .co m) and the S en tr y Sof tw ar e W eb s i t e (www. sen tr ysof tw ar e.n et) :
- ms h w_n tx86_1300.ex e for W indows-based systems
- ms h w_un ix_1300.tar for UNIX and Linux systems
E a ch p ack ag e can b e us ed to ins tall H ardw are S en tr y on e ver y PA TROL co mp one n t (Ag en t,
Conso le, etc.). You w ill n e ed to u se th e ms hw_n tx86_1300.ex e pack ag e on W indow s systems
(Ag en t, Con sole, Conso le Serv er, etc.) and the ms h w_un ix_1300.tar p ack ag e on UNIX and
L inux s ys tems (Ag en t, Conso le, Con sole Se rver, e tc. ).
Th e H ardwa re S en tr y p ack ag es are d es ign ed for us e w ith th e BMC S of tw are In sta lla tion
U tility (fo rmerly known as Thoriu m) . Th ey n eed to be me rg ed w ith th e la test availab le
v ersion of th e BMC Software Installation Utility (see instru ctions b e low).
You can down lo ad H ardw are Sen try at th e fo llow ing addr ess:
h ttp ://www.sen tr ysof tware.net/down lo adHardwareSen tr y. asp

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3 - Requirements

3 . 1 - R e qu i re men t s f or man ag ed s yst ems


Op era ting sys te m mu s t b e on e th e fo llow ing :
- HP-UX 10 or 11
- HP Tru64 UNIX 4.0f o r gr eater
- I BM AIX 4.3, 5.1, 5.2 or 5 .3
- Microsof t W indows NT 4.0 Serv ice Pack 5 or gr eater , w ith th e late st W MI (W indow s
Man ag e me nt In tru mentation, W BEM) and W SH (W indow s Scr ip ting Ho st, V BScr ip t)
c o mpon en ts in s ta lled
- Microsof t W indows 2000 Serv ice Pack 2 or greater
- Microsof t W indows XP (an y Service Pack)
- Microsof t W indows 2003 ( an y Serv ice Pack)
- RedH at En te rpr ise Linux 2 .1 or g reater
- Sun So lar is 2.6 , 7, 8, 9 or 10
- SU SE/Nov ell Linux 8 or g reater
Th e BMC So ftwar e PATRO L Agen t mu st be in stalled, and its v er s ion shou ld be at least
3.4 .11.
D epend ing on th e und er lying h ardw are co mp on en ts, a sp ecif ic hardware ag en t is r equ ir ed on
th e ma n aged system:
Platform Required hardware agent
DELL PowerEdge Dell OpenManage Server Administrator
Fujitsu-Siemens PRIMERGY Fujitsu-Siemens Serverview Agent
HP (Compaq) ProLiant HP Insight Manager Agent
HP NetServer HP Instant TopTools
HP 9000 (HP-UX systems) None
HP AlphaServer (Tru64 systems) HP Insight Manager Agent
IBM xSeries, Netfinity IBM Director Agent
IBM RS/6000, pSeries and eServer p5 None
NEC Express5800 NEC ESMPRO
Sun None

D epend ing on imp lemen ted hardware RAID con tro llers, th e fo llowing add itional hardware
agen ts ma y b e requ ir ed as well:
RAID controller Required hardware agent
Adaptec DPT-based RAID controllers Adaptec Storage Manager
Adaptec AAC-based RAID controllers Adaptec Storage Manager Browser Edition
LSI Logic MegaRAID controllers LSI Logic PowerConsole
LSI Logic/Mylex RAID controllers Mylex GAM Server

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3 . 2 - R e qu i re men t s f or c on so l e sy ste m s
Th e min imu m v er s ion suppor ted of th e BMC Sof tw ar e PA TROL Con so le is 3.4.11 .
O th er console co mpon en ts ( Conso le Serv er, PATRO L Cen tr a l, etc.) n eed to b e upd ated w ith
th e late st availab le v ersion on the BMC So ftware FTP site.

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4 - Migrating from previous versions of Hardware Sentry

4 . 1 - O n PATROL A ge nt s
A s on ly one v er s ion of H ardware Sen tr y can be in stalled on a PA TROL Ag en t, a pr ev iou s
installation of Hardware Sen try will b e overw ritten by th e n ewest version. No sp ecific
mig r ation op eration is requ ired ( you don t n e ed to un in stall th e prev iou s ver s ion of H ardw are
S e n tr y f ir s t). U p o n s ta r tu p , Hardware Sen try will tak e th e action n eed ed to co mp lete the
mig r ation (mig r a ting conf igur ation v ar iab le s if n e eded ).

4 . 2 - O n PATROL C on so l es ( C l as s ic)
A s for PA TROL Agen ts, on ly on e version of Ha rdwa re S entr y c an b e in sta lled on a PA T ROL
Conso le ( Cla s s ic) . Th e d iff icu lty s tand s in th e fa c t tha t a PAT ROL Con so le ma y n e ed to
c onne c t to se ver a l PATROL Agen ts w ith d iff ere n t v ers ion s of Ha rdware S en tr y.
Th is v er s ion of Hardware Sen tr y is a sup er set of the previous versions. I t mean s th at w ith the
latest v ersion of H ardw are Sen tr y on the PATROL Conso le, you will b e ab le to conn ect to
Ag en ts w ith pr ev iou s v er s ions of H ardw ar e Sen tr y seamlessly.
In an y case, you w ill need to update th e conso le pro files to includ e the n ew H ardw are Sen tr y
c l a ss es . To a ch i ev e thi s, you o n l y n eed to lo ad th e MS_HARDWARE_SENTRY1.k ml file in
th e PA TROL Conso le. Th is w ill add th e two new connector-related classes. If you do no t load
th e new classes in th e conso le, Hardware Sen try will no t work prop erly, th at is , you will not
b e awar e wh en a h ardwa re ag en t u se d b y H ardw are S en tr y h as f a iled .
Wa rn ing! I t is st rong ly re comm en de d that yo u avo id th e use of th e D eve lo pe r
c onn e ct ion ty pe in th e P A TRO L Con so le. It is e v en mo re im portan t t hat you n eve r use
t h e C o mm i t K M s f ea t u r e o f t h e PA TRO L C on so le , es p e c ia l ly w h e n y o u d ea l w it h
s ev era l ve rs io ns of t he sam e KM in you r env ir onm en t.

4 .3 - O n Co ns ole Serv er , PATR OL Ce nt ra l We b Ed it ion


A s Conso le S erv er and PA T ROL Ce n tra l are ab le to ma nag e sev er a l ve rs ion s of th e sa me KM,
you can install H ardwar e Sen tr y 1.3.00 , 1.2 .00 and 1 .1.00 side-b y-side on th e same Co n so le
Serv er. Console Serv er will au to ma tically use th e appropriate v ersion of th e KM d epend ing
on wh at is runn ing on th e d isp layed ag en t.
However, you still need to upd ate the conso le p rofiles to includ e th e n ew Hardware Sen try
c l a ss es . To a ch i ev e thi s, you o n l y n eed to lo ad th e MS_HARDWARE_SENTRY1.k ml file in
th e profile. Th is w ill add th e two n ew connector-related classes. If you do no t lo ad th e n ew
c l a s s e s i n th e p r o f i l e , H ardware Sen try will work almo st prop erly excep t th at the profile will
no t b e aw are wh en a h ardw ar e agent u sed b y Ha rdwa re S entr y h a s f a iled.

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Section II - Setting up
Hardware Sentry
Th e fo llow ing s ec tion d es cr ib es the pro c edure to ins ta ll H ardwa re Se n tr y on any P AT RO L
c o mpon en t (Ag en ts , Con sole s, Con sole S erv er, e tc.). A s the se tup is b as ed on the BMC
So ftware Installation Utility, th is pro cedu re app lies to all operating systems supported b y
H ardware Sen tr y.
A lthough no t cover ed b y th is section, th e in stallation through th e D istr ibu tion Server is fu lly
suppor ted . Please r efer to the D istr ibu tion Serv er docu men tation for a detailed descr ip tion of
th e d ep lo yme n t pro cedur e.

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1 - Getting the BMC Software Installation Utility


In ord er to in stall H ardw ar e Sentr y, you need the latest ver s ion of th e BMC Sof tw ar e
In stallation Utility. You can down lo ad the latest v ersion of the Installation Utility on the
B M C S o f tw a r e F T P s i te (f tp : / /f tp.b mc . co m) . Choose th e appropr iate pack age d epend ing on
th e p la tfor m you p lan to in s ta ll Ha rdw are S en try:
- ins_ ALL_7520.tar for UNIX /Linux systems ( agen t, conso le, Con so le Server, etc.)
- ins_W INDOW S_7520.ex e for W indow s systems ( ag en t, console, Console Serv er, etc.)
You h ave to pu t th e In stallation Utility package in th e s a me f o lde r a s th e H a r d w a r e S e n tr y
p ack ag e :

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2 - Extracting the setup files

2 . 1 - O n W in dow s
Th e p a ckag es for W indows can be simp ly ex tr acted b y fir s t doub le- c lick ing on
ins_W INDOW S_7520.ex e and then on mshw_n tx86_1300.ex e, in th is ord er . Th e p ack age s
e x tra c t th ems e l v e s in a sub f o ld er n a me d b mc _ p r o d u c ts .

2 . 2 - O n U N I X /Li n ux
Th e p a ckages for UNIX/Linux hav e to be ex tr acted with the tar u tility:
1. tar xvf ins_ALL_7520.ta r
2. tar xvf mshw_un ix_1300.tar
Th e f ile s are ex tracted in a sub-d irector y name d b mc_produ cts.

15
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

3 - Installing Hardware Sentry KM for PATROL

Brow se to th e b mc_produ cts fo lder wh er e


th e f iles hav e b een ex tra c ted (bo th
H ardwa re Se n tr y and the Co mmo n
In staller) .
On W indows, launch the s et up. ex e
p r o g r a m.
On UN IX, launch the se tu p.s h scr ip t.

On latest v er s ions of Window s XP and


W indows 2003, you ma y g e t th is secur ity
aler t d ialog . W indow s detected that th e
BMC Software Installation Utility is
listen ing on th e 50001 por t. To install
H ardwa re Se n tr y, you ha ve to a llow th e
p er l.exe progr am listen on th is por t b y
click ing on th e [Unb lo ck ] bu tton .

Th e w e lco me s cr e en of th e ins ta ller co me s


up. Click on th e [N ex t >] bu tton .

16
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

R e ad an d a cc ep t the t er ms o f the l ic en se
a g r e e me n t.

S e lec t the "In s ta ll the produ c ts on th is


co mpu ter now " op tion.

Sp ecif y th e BMC Sof tware produ cts fo ld er .


S e e th e BMC Sof twar e do cu me n ta tion fo r
mo r e in for mation about th e BMC Sof tw ar e
produ cts fo ld er.

17
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

Select the Defau lt option. You will no t


n eed to cus to miz e an ything fo r th e
installation of Hardw ar e Sen tr y.

S e lec t the "Conso le S yste ms " ro le if you


w ish to in s ta ll H ardwa re S en tr y on a
P A T RO L C la s s ic Con so l e .
S e lec t the "Man ag ed S ys te m" ro le if you
w ish to in s ta ll H ardwa re S en tr y on a
PA TROL Ag en t.
Select the "Co mmo n serv ices" ro le if you
wish to in stall Hardware Sen try on th e
Conso le Serv er or on PATRO L Centr a l
W eb Ed ition.
Not e: You can select sev eral op tions at one
t i me .

C h e ck th e "H ard w a r e S e n tr y K M f o r
PA TROL" box to install th e K M ( it should
b e s e lec ted b y d ef au lt).

18
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

Rev iew th e s u mma r y and c lick the [S tar t


In stall] bu tton.

Let th e setup prog ram perfor m the


installation.

If su cc e ssful, the s e tup s hows th is sc re en.

19
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

Th e n ex t s cr een mu s t show a suc c es sfu l


installation resu lt.
Click [N ex t] and [F in ish ] to ex it the s e tup
p r o g r a m.

Not e: You can can cel the installation setup at an y step b y simp ly click ing th e [Ex it] bu tton .

20
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

4 - Preloading Hardware Sentry


Fo r op timal op eration of H ardw are Sen tr y, it is strong ly reco mme n d ed th at you conf igur e th e
PATROL Ag en t to prelo ad th e KM. Th is means th at th e PATROL Agen t will au to ma tically
lo ad H ardware Sen tr y upon star tup and w ill no t w a it fo r a con sole requesting th e KM.

Th is can be don e b y setting the


/Ag en tSetup/pr eload edKMs conf igur ation
v ar iab le of e a ch PATROL Ag en t wh er e
H ardware Sen tr y h as been installed.
To set a conf igur ation v ar iab le, you need
to use PATRO L Con figur ation Man ag er
( PCM) , W PCONFIG .EXE (W indow s) o r
xp conf ig (UNIX /Linux). For mo r e
i n f o r ma t i o n ab o u t the s e too ls, p le a se
r ef er to th e B MC So ftwar e PAT RO L
do cu me n tation.

Th e /Agen tSetup /pr eloadedK Ms is a co mma - s epar ated list of KM f ile s or K M lists that h ave
to b e lo aded b y the ag ent upon star tup. Basically, it w ill look s like the fo llow ing :
EVENT_MANAGEMENT.kml,NT_PERFMON_WIZARD.kml,NT_BASE.kml,AS_EVENTSPRI
NG.kml
Add MS_HA RDW ARE_SENTRY1.k ml to th is list as shown b elow and th en apply th e
conf igur ation :
EVENT_MANAGEMENT.kml,NT_PERFMON_WIZARD.kml,NT_BASE.kml,AS_EVENTSPRI
NG.kml,MS_HARDWARE_SENTRY1.kml

21
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

5 - Tuning the PATROL Agent


W ith th e 1.3 .00 v er sion of H ardw are S en try, the re is no n eed to tune the inf in ite loop
d e te c tion me ch an is m o f th e PA T ROL Agen t. Chang e s hav e be en ma d e in H ardw are S en tr y to
a v o id th is er r o r me s sage as w e l l a s i t s s id e eff ec t s.

22
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

Section III - Setting up


the appropriate
hardware agent
Mos t of th e time , H ardwa re S en tr y r equ ir es a th ird-p ar ty hardw ar e ag en t to co llec t
infor mation fro m th e mon itor ed comp u ter. Each ma nufactur er dev e lops its own ag en t wh ich is
typ ically availab le for fr ee and can b e found on th e CD- RO M prov id ed w ith th e server or on
th e ma nuf actur er s w eb s ite.
Un les s me ntion ed o therw ise , th e ma n uf ac tu rer s agen t mu st be ins ta lled on the mo n itor ed
serv er for a proper function ing H ardw ar e Sen tr y K M for PA TROL to function prop er ly. Th e
fo llow ing se c tion g iv es d e ta ils abou t th e in s talla tion o f th e approp r ia te h ardw are ag en ts for
e a ch p l a tf o r m. P l e as e f o l l o w th e in stru ctions below carefu lly.

23
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

1 - On DELL PowerEdge computers

1 . 1 - G et t in g D el l O pe n Man ag e S er ve r A d m i n is t ra t o r
On D ELL Pow er Edge co mpu ters, Hardw ar e Sen tr y requ ir es DELL Open Man age Server
Ad min is tr a tor to be ins ta lled on ea ch ma n ag ed sys te m.
DE LL Op enMan ag e S erv er Ad min is tra tor c an b e down load ed for fr ee on the D EL L W eb s ite
at th e fo llow ing addr ess:
h ttp ://suppor t.d e ll.co m/suppor t/down lo ads/ind ex.aspx? c=u s&cs=555&l= en &s=b iz
Select the appropr iate Pow erEdg e server mo del and th e targ eted op erating system. Choose the
[ S ys te ms Ma nag e me n t] down lo ad c a tegor y and sub mit the for m. On th e nex t page, choo se
De ll OpenMan ag e S erv er Ad min istr a tor .

1.2 - Installing Dell OpenManage Server Administrator


Dur ing th e in sta lla tion, p lea se en sure th a t the follow ing cr ite r ia a re me t:
- SN MP h as been en ab led and conf igur ed on th e system before the s e tup run s
- You h av e s ele c ted e ither th e S tor age Man ag er or th e A rra y Man ag er comp on en t fo r
installation

1 .3 - Co nf igu r ing H ar dwa re Sent ry on D ELL Pow er Ed ge co mput er s


Upon startup, Hardware Sen try will au to ma tically d e tect th at it is runn ing on a co mp u ter
wh ich is runn ing D e ll Op en Man age Serv er Ad min istr ato r. Sin ce its 1.3 .00 v ersion, you no
l o n g e r n e e d t o s p e c if y t h e S N MP c o mmu n i t y s t r in g to b e u s e d b y H a r d w a r e S e n tr y, i t is
a u to ma t i c a ll y d e t ec t ed.
If su ccessfully in stalled, the fo llowing conn ector s should be detected b y Hardw are Sen tr y:
- D e ll Op enMa nag e Serv er Ad min is tra tor
- D e ll Op enMa nag e Ar ra y Manag er ( if you cho s e th e Arr a y Ma nag er co mpon en t)
- D e ll Op enMa nag er Storage Man ager ( if you choo se th e Stor age Man ager co mpon en t)
- W BEM on W indows (Network adapters) on W indow s systems
- Linux Network cards on Linux systems

24
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

2 - On Fujitsu-Siemens PRIMERGY computers

2 . 1 - G et t in g t he Fu j it su-S i e me ns Se rv erv i ew A ge nt
O n F u j i tsu - S i e me n s P RI ME RG Y co mpu t er s, H ar dw a r e S e n tr y r eq u ire s th e F u j i ts u - S i e me n s
Serv erv iew agen t to be installed on each ma naged system.
Th e F u j i tsu - S i e me n s S e r v e r v iew ag en t c an b e down lo aded fo r fr ee on th e Fuj itsu -S ie me n s
W eb site at th e fo llow ing addr ess:
h ttp ://so lu tion.fuj itsu-siemen s.co m/Prim_ SupportCD /h tml/ind ex_ ie_ e.htm.
Click on th e S erv erv iew Ag en ts und er S erv erv iew Su ite in th e tr e e. Th en se lect th e
appropr iate p ack ag e and v er s ion th at ma tch your servers op erating system.

2 . 2 - I n s t a l l i n g t h e F u j its u - Siemens Serverv i e w A g e n t


During in stallation, p lease ensure th at th e fo llowing criteria are me t:
- SN MP h as been en ab led and conf igur ed on th e system before the s e tup run s
- D epend ing on th e RAID con tro ller emb edd ed in th e ma n aged system, you w ill need to
ins ta ll an add ition a l ag en t (Ad ap tec S torag e Man ager or Ada p te c S torag e Man ag er
Brow ser Ed ition fo r Ad ap tec RA ID con tro llers, or Mylex GA M Serv er for Mylex RAID
c o n tr o l le r s)

2 . 3 - C o nf i gu r ing H ar dwa re S ent ry on Fu j it su-S i e me ns PR I MER GY c o mp ute rs


Upon startup, Hardware Sen try will au to ma tically d e tect th at it is runn ing on a co mp u ter
wh ich is runn ing the Fuj itsu-Siemen s Serv erv iew ag en t. Sin c e its 1.3 .00 v er sion, you no
l o n g e r n e e d t o s p e c if y t h e S N MP c o mmu n i t y s t r in g to b e u s e d b y H a r d w a r e S e n tr y, i t is
a u to ma t i c a ll y d e t ec t ed.
If su ccessfully in stalled, the fo llowing conn ector s should be detected b y Hardw are Sen tr y:
- Fuj itsu-S ieme n s S erv erv iew
- Ad ap te c Stor age Man ager (D PT) if you h av e a DPT-b ased Ad ap te c RAID con tro ller
- Ad ap te c Stor age Man ager Brow ser Ed ition (AAC) if you h av e an AA C-b ased Ad ap tec
RAID con tro ller
- Ad ap te c IOMan ag er if you h av e a Ad ap te c U320 Ho stRAID con tro ller
- Mylex GA M Serv er if you h av e a Myle x RAID c on tro lle r
- W BEM on W indows (Network adapters) on W indow s systems
- Linux Network cards on Linux systems

25
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

3 - On Fujitsu-Siemens Blade systems

3 . 1 - T he Ma nage m ent B l ad e
Th e mo n itoring of Fuj its u-Siemens Blad e systems can on ly b e p erfor med through th e
Man ag e me nt Blade ( a blade w ithin th e enclo sure wh ich is ded icated to th e mon itor ing of the
who le system) . Sin c e Hardware Sentr y canno t be installed on th e Manageme n t Blad e of a
Fuj itsu-Siemen s Blad e system, the mo n itoring will b e p erformed remo tely. Therefore, you
n eed to ins ta ll th e PA TROL Agen t a nd H ardwar e S en tr y on a sep ar a te s erv er th a t w ill mo n itor
t h e ma i n B la d e en c lo su r e.

3 . 2 - C o nf i gu r ing t he Ma na ge me nt B l a de
To a l low H a r d w a r e S en tr y to mo n i t o r th e B lad e en c lo su r e , you n e ed t o co n f ig u r e t h e S N MP
pro to co l on th e Man ag eme n t Blade ( a llowed c lie n ts and SNMP co mmu nity s tr ing).

3 . 3 - C o nf i gu r ing H ar dwa re S ent ry t o m on it or a Fu j it su-S i e me ns B l a de s yst em


By d efau lt, H ardw are Sen tr y p erfor ms on ly lo cally. To ma k e Hardw are Sen tr y mon ito r a
r e mo te host, you n e ed to set th e /S ENTRY /HA RDW ARE /r emo teMon itor agen t conf igur ation
v ar iab le w ith th e I P addr es s or ho st na me o f th e Manag e me n t Blad e. You c an se t th is
conf igur ation var iab le through W PCON FIG.EXE, xp conf ig or PA TROL Conf igur ation
Man ag er. You n e ed to r es tar t th e PA T ROL Ag en t for th e c onf igur a tion v ar iab le to be tak en
in to a ccoun t.
You a lso ne ed to s e tup the SN MP co mmu n ity s tr ing to be u sed by Ha rdwar e S en tr y (s ee
S ecur ity Se ttings in th e U ser Gu id e).
If su ccessfully in stalled, the fo llowing conn ector shou ld be detected b y Hardw are Sen tr y:
- F u j i t su - S i eme n s Man ag e me n t B lad e ( F S C BX Bla d e S er v e r s)
Th is conn ector will mon itor th e env iron men t of th e ma in en closure as well as a g lob al statu s
of e ach ins ta lled b lad e. To h ave mor e d e ta ils abou t e ach blad e, you ne ed to ins ta ll a PA T ROL
Ag en t and H ardwa re Se n tr y on e ach b lad e, as for an y Fuj its u-S ie me ns P rime r g y s erv er ( s ee
section abov e).

26
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

4 - On HP (Compaq) ProLiant computers

4 . 1 - T he I ns ig ht Man ag eme nt A ge nt s
On HP ( Comp a q) P roLia n t co mpu te rs , Hardw ar e S en tr y r equ ir es th e HP In s igh t Man ag e me nt
Ag en ts to be installed on each ma nag ed system.
Th e H P In sigh t Manag eme n t Ag en ts can b e down lo aded for free on the HP W eb.
Fo r W indows systems, go to the fo llow ing addr ess:
- h ttp ://h18004.www1 .hp.co m/produ cts/servers/ma nag e me n t/hp sim/d ownlo ad.h tml#wind
ow s
- In th e Man ag ed Nod es section , choose th e appropr iate Pro L ia n t Suppor t Pack for the
targeted op er ating system. On th e nex t p age, down lo ad th e HP Insigh t Man ag e me nt
Ag en ts for W indows 2000 /2003 or th e Serv er Ag en ts and Stor age Agen ts for W indow s
NT 4.0.
Fo r Linux systems, go to th e fo llowing addr ess:
- h ttp ://h18004.www1 .hp.co m/produ cts/servers/ma nag e me n t/hp sim/d ownlo ad.h tml# linux
- In th e Man ag ed Nod es section , choose th e appropr iate Pro L ia n t Suppor t Pack for the
targeted op er ating system. On th e nex t p age, down lo ad th e HP System H ealth
App lication and In sigh t Manag e me n t Ag en ts and th e H P Stor age Agents.
D epend ing on th e p latfor m, you may n eed to in stall o r upd ate so me dr iv ers ( availab le on the
same down lo ad p age) .

4 . 2 - I n s t a l l i n g t h e H P Insight Management Agents


During in stallation, p lease ensure th at th e fo llowing criteria are me t:
- SN MP h as been en ab led and conf igur ed on th e system before the s e tup run s
- Th e requ ir ed dr iv er s h av e b een prop er ly in stalle d b efor e the setup runs

4 . 3 - C o nf i gu r ing H ar dwa re S ent ry on H P P ro L ia nt c o mp ut ers


Upon startup, Hardware Sen try will au to ma tically d e tect th at it is runn ing on a co mp u ter
wh ich is runn ing the HP In sigh t Ma nag e me n t Ag en ts. Since its 1 .3.00 v ersion, you no longer
n eed to specify the SNMP co mmu n ity string to be u sed b y Hardware Sen try, it is
a u to ma t i c a ll y d e t ec t ed.
If su ccessfully in stalled, the fo llowing conn ector s should be detected b y Hardw are Sen tr y:
- HP Insigh t Man ag e me nt Ag en t - Serv er Ag en t
- HP Insigh t Man ag e me nt Ag en t - Stor age Agen t
- HP Ins igh t Man ag e me nt Ag en t - IDE S tor ag e Ag en t
- W BEM on W indows (Network adapters) on W indow s systems
- Linux Network cards on Linux systems

27
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

5 - On HP AlphaServer computers

5 . 1 - T he I ns ig ht Man ag eme nt A ge nt s
On HP A lph aServer and DIGITA L X86 co mputers runn ing HP Tru64 UNIX (for mer ly known
as OSF1 , or DIGITA L U NIX, o r Co mp aq Tru64), H ardw are Sen tr y r equ ir es the HP In sigh t
Man ag e me nt Ag en ts to b e ins ta lled on e ach ma n aged s ys tem.
Th e H P In sigh t Manag eme n t Ag en ts can b e down lo aded for free on the HP W eb:
h ttp ://h30097.www3 .hp.co m/cma/
D epend ing on th e p latfor m, you may n eed to in stall o r upd ate so me dr iv ers ( availab le on the
same down lo ad p age) .

5 . 2 - I n s t a l l i n g t h e H P Insight Management Agents


During in stallation, p lease ensure th at th e fo llowing criteria are me t:
- SN MP h as been en ab led and conf igur ed on th e system before the s e tup run s
- Th e requ ir ed dr iv er s h av e b een prop er ly in stalle d b efor e the setup runs

5 .3 - Co nf igu r ing H ar dwa re Sent ry on H P A lpha Serv er comp ute rs


Upon startup, Hardware Sen try will au to ma tically d e tect th at it is runn ing on a co mp u ter
wh ich is runn ing the HP In sigh t Ma nag e me n t Ag en ts. Since its 1 .3.00 v ersion, you no longer
n eed to specify the SNMP co mmu n ity string to be u sed b y Hardware Sen try, it is
a u to ma t i c a ll y d e t ec t ed.
If su ccessfully in stalled, the fo llowing conn ector s should be detected b y Hardw are Sen tr y:
- HP Insigh t Man ag e me nt Ag en t - Serv er Ag en t
- HP Insigh t Man ag e me nt Ag en t - Serv er Ag en t (Tru64)
- HP Ins igh t Man ag e me nt Ag en t - SCSI S tor age Ag en t

28
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

6 - On HP Netserver computers

6 . 1 - T he H P To pT oo l s A g ent
On HP N e tServer co mpu ters, H ardw are Sen tr y requ ir es the H P In stant TopToo ls Ag en ts to b e
installed on each ma naged system.
Th e HP TopToo ls ag en t can b e down lo aded for fr ee on th e HP Web site at th e fo llow ing
address:
h ttp ://h20000.www2 .hp.co m/b izsuppor t/TechSuppor t/So f twareD e scr ip tion.j sp? locBasepar tNu
m= n s -10548-
2&lang =Eng lish +%28US%29&prodTyp eId =18964&prod SeriesId =305704&lo cale=en_US

6 . 2 - I n s t a l l i n g t h e H P T o p t o o ls A g e n t
During in stallation, p lease ensure th at th e fo llowing criteria are me t:
- SN MP h as been en ab led and conf igur ed on th e system before the s e tup run s
- You h av e selected bo th Server Ag en ts and Instan t TopToo ls co mpon en ts

6 . 3 - C o nf i gu r ing H ar dwa re S ent ry on H P N et Se rv er c o mp ute rs


Upon startup, Hardware Sen try will au to ma tically d e tect th at it is runn ing on a co mp u ter
wh ich is runn ing th e HP Instan t TopToo ls agen t. Since its 1.3 .00 version, you no long er need
to specify th e SNMP co mmu n ity string to be u sed b y Hardware Sen try, it is au to ma tically
d e te c ted .
If su ccessfully in stalled, the fo llowing conn ector s should be detected b y Hardw are Sen tr y:
- HP Top Too ls Ag ent
- HP Top Too ls N etRaid SN MP Sub- ag en t
- W BEM on W indows (Network adapters) on W indow s systems
No te: H ardw are Sen tr y do es no t suppor t H P TopToo ls on non-W indows p latfor ms.

29
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

7 - On HP 9000 (HP-UX) computers

7 . 1 - N o ag ent n ee ded
On HP 9000 co mpu ters w ith th e HP-UX oper ating system, H ardw are Sen tr y do es no t r equ ir e
an y agen t to b e in stalled on the ma naged systems. The SN MP la yer is no t r equ ir ed either .

7 . 2 - C o nf i gu r ing H ar dwa re S ent ry on H P 900 0 c o mp ute rs


Upon star tup, H ardware Sen tr y w ill au to ma tically detect that it is runn ing on a HP 9000
c o mpu ter und er H P-UX
Und er H P-UX, the d isk mo n itor ing r equ ir es root pr iv ileg es. You can conf igur e H ardw are
Sen try to eith er run as roo t or use th e sudo utility to run th e /u sr/sb in /d isk in fo program
(fro m th e Hardware Sentr y Secur ity Setting s d ialog in th e PA TROL Con sole) . If you choose
to u se the sudo u tility, you mu st h av e installe d and configured sudo prop erly to allow th e
PA T ROL Ag en t d efau lt a ccoun t to imp e r sona te as roo t fo r th e /us r /sb in /d isk in fo too l.
If su ccessfully in stalled, the fo llowing conn ector shou ld be detected b y Hardw are Sen tr y:
- HP-UX Co mmo n
- HP-UX D isks
No te: On HP 9000 co mpu ters, H ardware Sen try w ill on ly mo n itor processors, n e twork
adap ter s and ph ysical disk s.

30
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

8 - On IBM xSeries and Netfinity computers

8 . 1 - T he IB M D i rect or A g ent
On IBM xS er ies and Ne tf in ity co mpu ters , H ardw are S en tr y r equ ir e s the I BM D irec tor agen t to
b e installed on each ma n aged system.
Th e I BM Dir ec to r agent c an b e down lo aded for fr ee on th e I BM W eb s ite a t the fo llow in g
address:
h ttp ://www-1. ib m. co m/servers/eserver /xser ies/ systems_ ma nageme n t/x ser ies_ s m/dwn l.h tml

8 . 2 - I n s t a l l i n g t h e IB M D ir e c t o r a g e n t
During in stallation, p lease ensure th at th e fo llowing criteria are me t:
- You h av e s ele c ted th e S erv e RAID Man ag er , Man ag e me nt Proc e ssor A ss is tan t and
th e Sys tem H ealth Mon itor ing comp on en ts (und er Linux, you n e ed to ma n u a lly
c hang e th e d ir in s ta ll s cr ip t)
- On Linux systems, the SMBus and LM78 dr iv er s mu st h av e b een ma nually in stalled
b efor e th e IBM D ir ector setup run s
- O n W in d o w s N T 4 . 0 s ys t e ms , the W in d o w s S cr ip ting Ho st is prop er ly installed
No te : Th e SN MP la yer is no t n eed ed on I BM xS er ies and N e tf in ity comp u ter s.

8 . 3 - C o nf i gu r ing H ar dwa re S ent ry on IB M x Ser i es and N e t f in it y com p ute rs


Upon startup, Hardware Sen try will au to ma tically d e tect th at it is runn ing on a co mp u ter
wh ich is runn ing th e IBM D ir ector ag en t.
A s H ardw are Sen t r y u se s W BE M to ga th er information fro m th e IBM Director Ag en t, it is
r equ ir ed that th e PAT ROL Agen t de fau lt a c coun t c an ac ce ss the W BEM la ye r.
If you ar e work ing a h igh ly secur ed W indows env iron men t, you ma y n eed to conf igur e the
W MI co mpon en t (W indow s W BEM layer) to au thor ize the PATROL Ag en t default accoun t to
ma k e W BEM r equests to the /roo t, /roo t/WMI and /roo t/ib msd name sp aces. You ma y also
n eed to au thorize the PATROL Ag en t d efau lt a c co u n t t o u s e th e W B E M D CO M c o mp o n en t
( through the d co mcnfg MMC applet).
If you are using Hardware Sen tr y on an I BM xSer ies or Netf in ity co mpu ter und er Linux , you
w ill n e ed to conf igur e H ardwa re Se n tr y to run as roo t to ex ecu te W BEM qu er ies or to us e th e
sudo u tility to laun ch th e /op t/I BM/d ir ector/CIMO M/b in/cimc li u tility (th rough th e
H ardware Sen tr y Secur ity Setting s d ialog in the PA TROL Conso le).. If you choo se to u se the
sudo u tility, you mu st h av e installed and configured sudo prop erly to allow th e PATROL
Ag en t d efault a ccoun t to imp er son ate as roo t for th e /op t/IBM/d ire c tor/CI MO M/b in /c imc li
t o o l.
If su ccessfully in stalled, the fo llowing conn ector s should be detected b y Hardw are Sen tr y:
- I BM D ir ector Agen t 4 .x ( L inux) on Linux systems
- I BM D ir ector Agen t 4 .x (W indow s) on W indow s systems
- W BEM on W indows (Network adapters) on W indow s systems

31
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

9 - On IBM BladeCenter systems

9 . 1 - T he Ma nage m ent Mod u le


Th e mo n itoring of an I BM BladeCenter can on ly b e p erfor med through th e Man ag eme n t
Modu le ( a mo du le w ithin th e en closure wh ich is ded icated to th e mo nitor ing o f th e who le
s y s t e m) . S in ce H ar d w ar e S en tr y c an n o t b e in stalled on the Manag e me n t Modu le of an IBM
Blad eCenter system, th e mo n itoring will be performed remo tely. Therefore, you n eed to
install th e PATROL Agen t and Hardware Sen try on a separate co mp uter th at will mo n itor the
ma in BladeCen ter en c lo sure .

9 .2 - Co nf igu r ing the Ma na ge me nt Mo du le


To a llow Ha rdwa re Sen tr y to mo nitor th e Blad eCen ter enc losur e, you n eed to conf igur e the
SN MP pro toco l on th e Man ag e me nt Modu le ( allow ed clients and SN MP co mmu n ity str ing).

9 . 3 - C o nf i gu r ing H ar dwa re S ent ry t o m on it or a n IB M B l ad eCe nt e r


By d efau lt, H ardw are Sen tr y p erfor ms on ly lo cally. To ma k e Hardw are Sen tr y mon ito r a
r e mo te host, you n e ed to set th e /S ENTRY /HA RDW ARE /r emo teMon itor agen t conf igur ation
v ar iab le w ith th e IP addr es s o r ho st n a me of the Man ag e me n t Modu le. You c an s e t th is
conf igur ation var iab le through W PCON FIG.EXE, xp conf ig or PA TROL Conf igur ation
Man ag er. You n e ed to r es tar t th e PA T ROL Ag en t for th e c onf igur a tion v ar iab le to be tak en
in to a ccoun t.
You a lso ne ed to s e tup the SN MP co mmu n ity s tr ing to be u sed by Ha rdwar e S en tr y (s ee
S ecur ity Se ttings in th e U ser Gu id e).
If su ccessfully in stalled, the fo llowing conn ector shou ld be detected b y Hardw are Sen tr y:
- I BM BladeCen ter Man ageme n t Module
Th is conn ector will mon itor th e env iron men t of th e ma in en closure as well as a g lob al statu s
of e ach ins ta lled b lad e. To h ave mor e d e ta ils abou t e ach blad e, you ne ed to ins ta ll a PA T ROL
Ag en t and H ardwa re Se n tr y on e ach b lad e, as for an y IBM xS er ies s erve r ( se e s ec tion abov e).

32
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

10 - On IBM RS/6000, pSeries and eServer p5 (AIX) computers

1 0 .1 - N o ag ent n ee ded
On I BM RS /6000 , p Ser ie s and eServer p5 co mp u ter s w ith th e AIX op erating system,
H ardware Sen tr y does no t r equ ire an y ag en t to be in stalled on th e ma n a ged systems. The
SN MP la yer is no t requ ir ed e ithe r.

1 0 .2 - C o nf i gu r ing H ar dwa re S ent ry on IB M R S /6 000 , p Se ri e s an d e Se rv er p5


c o mp ute rs
Upon star tup, H ardw are Sen tr y w ill au to ma tical l y d e te c t t h a t i t i s r u n n ing o n a I BM A I X
s y s t e m.
If su ccessfully in stalled, the fo llowing conn ector shou ld be detected b y Hardw are Sen tr y:
- I BM AIX Co mmo n
- IBM AIX Env iron ment (if available)
- I B M AIX S C SI d i sks
No te: D epend ing on th e p latform, H ardw ar e Sen tr y ma y no t show an y env iron men ta l
infor mation ( temp er a tur es, vo ltag es, f ans sp eed and power supp lies status) . Most I BM AIX-
b ased co mpu ters don t expose th eir in tern al env iron men tal sen sor s.

33
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

11 - On NEC Express5800 computers

1 1 .1 - G et t in g t he N EC E SMPR O A gen t
On N E C Expr ess5800 co mpu ter s, H ardware Sen tr y r equ ires th e N E C ESMP RO agen t to b e
installed on each ma naged system.
Th e N E C ES MPRO ag en t c an be down lo aded for fr ee on th e NE C We b s ite a t th e fo llow ing
address:
h ttp ://www.n ec.co .jp /expr ess/down lo ad /w2k /esmp ro .h tml for W indow s 2000
h ttp ://www.n ec.co .jp /expr ess/down lo ad /w2003 /e smp ro.h tml fo r W indow s 2003

1 1 .2 - I n s t a l l i n g t h e N EC ESM P R O A g e n t
During in stallation, p lease ensure th at th e fo llowing criteria are me t:
- SN MP h as been en ab led and conf igur ed on th e system before the s e tup run s
- D epend ing on th e RAID con tro ller emb edd ed in th e ma n aged system, you w ill need to
ins ta ll an add ition a l ag en t (Ad ap tec S torag e Man ager or Ada p te c S torag e Man ag er
Brow ser Ed ition fo r Ad ap tec RA ID con tro llers, or Mylex GA M Serv er for Mylex RAID
c o n tr o l le r s)

1 1 .3 - Co nf igu r ing H ar dwa re Sent ry on N EC Ex pr es s58 00 co mput er s


Upon startup, Hardware Sen try will au to ma tically d e tect th at it is runn ing on a co mp u ter
wh ich is runn ing th e NEC ESMP RO agen t. Sin ce its 1.3 .00 v ersion , you no long er n eed to
s pe c if y th e SN MP commu n ity s tr ing to b e u sed b y H ardw ar e Sentr y, it is au to ma tically
d e te c ted .
If su ccessfully in stalled, the fo llowing conn ector s should be detected b y Hardw are Sen tr y:
- NEC ESMPRO agen t
- Ad ap te c Stor age Man ager (D PT) if you h av e a DPT-b ased Ad ap te c RAID con tro ller
- Ad ap te c Stor age Man ager Brow ser Ed ition (AAC) if you h av e an AA C-b ased Ad ap tec
RAID con tro ller
- Mylex GA M Serv er if you h av e a Myle x RAID c on tro lle r
- W BEM on W indows (Network adapters)
No te: H ardw are Sen tr y do es no t suppor t N E C Exp ress5800 co mpu ter s und er Linux.

34
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

12 - On SPARC-based Sun computers

1 2 .1 - N o ag ent n ee ded
On S PA RC-b as ed Sun c o mpu ters w ith th e Sun So lar is op era ting sys te m, Ha rdw are S entry
do es no t r equ ir e an y ag en t to be in stalled on th e ma nag ed systems. Th e SNMP layer is no t
r equ ir ed e ith er.

1 2 .2 - C o nf i gu r ing H ar dwa re S ent ry on S un co mp ute rs


Upon star tup, Hardw ar e Sen tr y w ill au to ma tically d e tect that it is running on a Sun co mpu ter
und er Sun So lar is
Und er Sun So lar is, th e n e twork mon itor ing ma y r equ ir e roo t pr iv ileg es. A c tually th is dep ends
on th e v er s ion of So lar is and the driv er of your n e twork card s. On mo st r e cen t releases of
So laris, you will no t n eed to g iv e roo t priv ileges to Hardware Sen try.
If your server is runn ing So laris 8 (or a prev iou s version) you w ill most prob ab ly h ave to let
H ardware Sen tr y imp ersonate as roo t, at le ast for th e /u sr /sb in /ndd u tility.
You can configure Hardware Sen try to eith er run as roo t or u s e th e sudo u tility to run the
/usr /sb in /ndd prog ram (fro m th e H ardw ar e Sen tr y Secur ity Settings d ialog in the PATRO L
Conso le). If you choo se to use th e sudo u tility, you mu st h av e installe d and configured
sudo proper ly to allow th e PATROL Agen t defau lt accoun t to imperson ate as root fo r th e
/ u s r /sb in /n d d too l.
If su ccessfully in stalled, the fo llowing conn ector s should be detected b y Hardw are Sen tr y:
- Sun So lar is D isks
- Sun So lar is Env iron me n t
- Sun So lar is N e twork (if secur ity settings h av e b e en prop er ly conf igured)
No te: D epend ing on th e p latform, H ardw ar e Sen tr y ma y no t show an y env iron men ta l
infor mation ( temp e ratur es, vo ltages, f ans speed and pow er supp lies statu s). A f ew Sun
So lar is-based co mpu ter s do no t expo se th eir inte rnal env iron men tal sensors.
To know if H ardware Sen tr y w ill be ab le to mon itor th e env iron men t of your Sun serv er, you
can ex ecute th e fo llowing co mmand fro m th e shell:
# /usr/platform/`uname i`/sbin/prtdiag v
If the ou tput of th is comman d show s env ironmen t-r e la ted info r mation, then H ardw ar e Sen tr y
w ill b e ab le to show it in th e PAT ROL Conso le.

35
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

13 - On any no-brand PC computer

1 3 .1 - G et t in g Mo t he rb oa rd Mo n it o r
On co mpu ter s th at do no t hav e a propr ietar y Ag en t, Hardw are Sen try can u s e a tool n a me d
Mo therboard Mon ito r ( MBM) to detect and po ll th e diff er en t sensors. H ardw are Sen try
r equ ir es MBM to b e in s ta lled on ea ch ma n ag ed sys te m.
Mo therboard Monito r is a fr eew are d evelop ed b y Ale xand er van Kaa m th a t d isp la ys
infor mation fro m th e sensor ch ips on your mo th erboard in your W indow s system tr ay. MBM
suppor ts a w id e r ange of ch ip sets and sen sor ch ip co mb inations.
Mo therboard Mon itor can b e down lo aded for f ree at the fo llow ing address:
h ttp ://mb m.liv ewired ev.co m/

1 3 .2 - I n s t a l l i n g t h e Motherboard Monitor
During in stallation, p lease ensure th at th e fo llowing criteria are me t:
- Mo the rboard Mon itor re qu ire s th a t th e MBM IO system driv er is installed on your
co mpu ter. If you re installing Mo th erboard Mon itor for the f ir s t time, carefu lly r ead
th e infor mation d isp la yed and select th e r e co mmended setting fo r your co mpu ter.
Please no te that Mo therbo ard Monitor on ly suppor ts W indow s. Th e equ iv a len t too l on Linux
is lms ensor bu t H ardw are Sen tr y do es no t suppor t it ye t.

1 3 .3 - Co nf igu r ing H ar dwa re Sent ry on no -b rand PC co mpu te rs


Upon startup, Hardware Sen try will au to ma tically d e tect th at it is runn ing on a co mp u ter
wh ich is runn ing Mo the rboa rd Mon itor. P lea se no te th a t Mo th erbo ard Mon ito r h a s to b e
runn ing at all times for a prop er mo n itor ing o f th e co mpu ter.
If su ccessfully in stalled, the fo llowing conn ector s should be detected b y Hardw are Sen tr y:
- Mo the rboard Mon itor
- W BEM on W indows (Ph ysical d isks)
- W BEM on W indows (Network adapters)

36
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

Section IV - License keys


Th e f o l lo w ing s ec t ion e x p la in s h o w th e l i c ens ing is imp lemen ted in H ardw ar e S en tr y, i t s
au to ma tic tr ial per iod and how you can enter your licen se k e y to per man en tly en ab le
H ardware Sen tr y.

37
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

1 - Trial period
On ce installe d, Hardware Sen try will wo rk withou t an y licen se k e y for 30 d a ys . Th is is the
trial period . A short me ssag e in the lab e l o f th e ma in H ardw ar e Sen tr y icon ind ic a tes wh en
th e tr ial p eriod will expire.

38
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

2 - Entering a license key


[ R igh t- c l ick] on the ma i n H ardw ar e S en tr y i con
> [K M Co mma n ds ] > [ Lic en se ]

A d ialog box app ear s and shows the licen se


H ardware Sen tr y is curren tly work ing w ith
(au to matic 30-d a y tr ial, term license o r
p erpe tu a l lic en se ).
To en ter a ne w licen se k e y, click on th e
[ Reg is ter a n ew licen se] bu tton .

Choose th e k e y typ e d ep end ing on th e licen se


you pur ch ased (Perp e tual License or Ter m
L i c en s e).
If you pur ch ased a Term Licen s e, you h av e to
en ter your Ter m License exp ir a tion d a te.
If you pur ch as ed a P erp e tua l L icen se, you
should le ave th e exp iration d a te f ield b lank.
Th en, en ter your license k e y in the la st f ield
and pr ess the [ Reg is ter ] bu tton .

39
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

On ce the lice ns e k e y h as be en a cc ep ted, th e


licen se d ialog box is refr esh ed and shows th e
n ew licen se as r eg is ter ed.
Please no te th at th e au to ma tic tr ial is always
d isp layed ev en if it has exp ir ed. This has no
e f f ec t o n the K M.

40
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

3 - Distributing the license over several computers

3 . 1 - D is t r ib ut i ng a c onf i gu ra t i on var i ab l e w it h t he l ic ense key


Th e f irs t w ay to d istr ibu te th e H ardw are S en try lic ens e k ey to sev er a l co mpu ter s is to dep lo y
th e corr espond ing conf igur ation var iab le through wp conf ig, xp conf ig or PA TROL
Conf igur ation Manag er ( P CM).
1. On a f ir s t co mpu ter, en ter the license key through th e gr aph ical user in terf ace as
d escr ib ed in th e pr ev ious section.
2. U se wp conf ig, xpconf ig or PATRO L Configur a tion Man ag er to r e tr ieve th e
/SENTRY /HA RDW ARE /licen se4 conf igur ation v ar iab le th at has b een set b y th e
gr aph ic a l u se r in terf ac e on th e f irs t c o mpu ter.
3. D i s t r ib u te th is / S E N T RY /H A RDW A RE / l i c e n s e 4 con f iguration variab le to all of th e
ho sts th at run H ardw are Sen tr y, through wpconf ig, xpcon fig or PCM.
4. Th e licen se k e y that has b een d istr ibu ted through th is me ch an is m shou ld b e taken in to
accoun t in on e hour.

3 . 2 - D is t r ib ut i ng a f i le w i t h t he l i ce ns e ke y
Th e o ther way to d istr ibu te th e H ardw are Sen try license key to sev er a l co mp uter s is to dep lo y
th e co rrespond ing f ile through an y f ile distr ibu tion mech an ism (D istr ibu tion Serv er,
Ma r i mb a, f tp, e t c.)
1. On a f ir s t co mpu ter, en ter the license key through th e gr aph ical user in terf ace as
d escr ib ed in th e pr ev ious section.
2. Retriev e th e file %PATRO L_HOME%\lib \MS_HW_licen se4 (alternativ e ly
$PA T ROL_HO ME /lib /MS_HW _license4 und er UN IX /L inux)
3. Distribu te th e MS_HW_ licen se4 file to th e %PATROL_HOME %\lib d irecto r y on all o f
th e hosts that run H ardw are Sen tr y.
4. Th e licen se k e y that has b een d istr ibu ted through th is me ch an is m shou ld b e taken in to
accoun t in on e hour.

41
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

Section V - Uninstalling
Hardware Sentry
Th e fo llow ing s ec tion d es cr ib es the pro cedu re to un ins ta ll H ardw ar e S en tr y fro m a c o mpu ter
wh ere it h as b e en ins ta lle d (Ag en t, Conso le or Conso le Serv er).

42
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

1 - Uninstall procedure

Brow se to th e Un ins ta ll d ir e c tor y und er th e


BMC products d irectory ( typ ically und er
C:\Program Files\BMC So ftware, or
/ o p t/b mc )

On W indows, launch the u n in st a l l.e x e


p r o g r a m.
On UN IX, launch the uninsta ll.sh s cr ip t .

Sp ecif y th e BMC Sof tware produ cts fo ld er .


S e e th e BMC Sof twar e do cu me n ta tion fo r
mo r e in for mation about th e BMC Sof tw ar e
produ cts fo ld er.

43
H ardware Sen tr y Know ledge Modu le fo r PATRO L v ersion 1.3
In stallation Gu id e

C h e ck th e "H ard w a r e S e n tr y K M f o r
PA TROL" box to un install th e K M.

Click the [StartUn install] bu tton to run th e


u n ins t a l l a t io n .

Th e un in stallation of Hardware Sentr y K M


for PATROL is co mp lete.

44
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unauthorized use, copying, publication or dissemination of the Product.

WARRANTY. Except for a Trial License, BMC warrants that the Software will perform in substantial accordance with the Documentation
for a period of one year from the date of the order. This warranty shall not apply to any problems caused by software or hardware not
supplied by BMC or to any misuse of the Software.

EXCLUSIVE REMEDY. BMCs entire liability, and Your exclusive remedy, for any defect in the Software during the warranty period or
breach of the warranty above shall be limited to the following: BMC shall use reasonable efforts to remedy defects covered by the
warranty or replace the defective Software within a reasonable period of time, or if BMC cannot remedy or replace such defective copy
of the Software, then BMC shall refund the amount paid by You for the License for that Software. BMC's obligations in this section are
conditioned upon Your providing BMC prompt access to the affected Software and full cooperation in resolving the claim.

DISCLAIMER. EXCEPT FOR THE EXPRESS WARRANTIES ABOVE, THE PRODUCT IS PROVIDED AS IS. BMC, ITS
AFFILIATES AND LICENSORS SPECIFICALLY DISCLAIM ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION,
THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
BMC DOES NOT WARRANT THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE, OR
THAT ALL DEFECTS CAN BE CORRECTED.

DISCLAIMER OF DAMAGES. IN NO EVENT IS BMC, ITS AFFILIATES OR LICENSORS LIABLE FOR ANY SPECIAL, INDIRECT,
INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES RELATING TO OR ARISING OUT OF THIS AGREEMENT,
SUPPORT, AND/OR THE PRODUCT (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST COMPUTER USAGE TIME,
AND DAMAGE OR LOSS OF USE OF DATA), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND
IRRESPECTIVE OF ANY NEGLIGENCE OF BMC OR WHETHER SUCH DAMAGES RESULT FROM A CLAIM ARISING UNDER
TORT OR CONTRACT LAW.

LIMITS ON LIABILITY. BMCS AGGREGATE LIABILITY FOR DAMAGES IS LIMITED TO THE AMOUNT PAID BY YOU FOR
THE LICENSE TO THE PRODUCT.

SUPPORT. If Your order includes support for the Software, then BMC agrees to provide support (24 hours a day/7 days a week)
(Support). You will be automatically re-enrolled in Support on an annual basis unless BMC receives notice of termination from You as
provided below. There is a free support period during the one year warranty period.

A. Support Terms. BMC agrees to make commercially reasonable efforts to provide the following Support: (i) For malfunctions of
supported versions of the Software, BMC provides bug fixes, patches or workarounds in order to cause that copy of the Software to
operate in substantial conformity with its then-current operating specifications; and (ii) BMC provides new releases or versions, so
long as such new releases or versions are furnished by BMC to all other enrolled Support customers without additional charge. BMC
may refuse to provide Support for any versions or releases of the Software other than the most recent version or release of such
Software made available by BMC. Either party may terminate Your enrollment in Support upon providing notice to the other at least
30 days prior to the next applicable Support anniversary date. If You re-enroll in Support, BMC may charge You a reinstatement fee
of 1.5 times what You would have paid if You were enrolled in Support during that time period.

B.Fees. The annual fee for Support is 20% of the Softwares list price less the applicable discount or a flat capacity based annual fee.
BMC may change its prices for the Software and/or Support upon at least 30 days notice prior to Your support anniversary date.

VERIFICATION. If requested by BMC, You agree to deliver to BMC periodic written reports, whether generated manually or
electronically, detailing Your use of the Software in accordance with this Agreement, including, without limitation, the License
Capacity. BMC may, at its expense, perform an audit, at your facilities, of Your use of the Software to confirm Your compliance with the
Agreement. If an audit reveals that You have underpaid fees, You agree to pay such underpaid fees. If the underpaid fees exceed 5% of
the fees paid, then You agree to also pay BMCs reasonable costs of conducting the audit.

EXPORT CONTROLS. You agree not to import, export, re-export, or transfer, directly or indirectly, any part of the Product or any
underlying information or technology except in full compliance with all United States, foreign and other applicable laws and regulations.

GOVERNING LAW. This Agreement is governed by the substantive laws in force, without regard to conflict of laws principles: (a) in
the State of New York, if you acquired the License in the United States, Puerto Rico, or any country in Central or South America; (b) in
the Province of Ontario, if you acquired the License in Canada (subsections (a) and (b) collectively referred to as the Americas
Region); (c) in Singapore, if you acquired the License in Japan, South Korea, Peoples Republic of China, Special Administrative Region
of Hong Kong, Republic of China, Philippines, Indonesia, Malaysia, Singapore, India, Australia, New Zealand, or Thailand (collectively,
Asia Pacific Region); or (d) in the Netherlands, if you acquired the License in any other country not described above. The United
Nations Convention on Contracts for the International Sale of Goods is specifically disclaimed in its entirety.

ARBITRATION. ANY DISPUTE BETWEEN YOU AND BMC ARISING OUT OF THIS AGREEMENT OR THE BREACH OR
ALLEGED BREACH, SHALL BE DETERMINED BY BINDING ARBITRATION CONDUCTED IN ENGLISH. IF THE DISPUTE IS
INITIATED IN THE AMERICAS REGION, THE ARBITRATION SHALL BE HELD IN NEW YORK, U.S.A., UNDER THE CURRENT
COMMERCIAL OR INTERNATIONAL, AS APPLICABLE, RULES OF THE AMERICAN ARBITRATION ASSOCIATION. IF THE
DISPUTE IS INITIATED IN A COUNTRY IN THE ASIA PACIFIC REGION, THE ARBITRATION SHALL BE HELD IN
SINGAPORE, SINGAPORE UNDER THE CURRENT UNCITRAL ARBITRATION RULES. IF THE DISPUTE IS INITIATED IN A
COUNTRY OUTSIDE OF THE AMERICAS REGION OR ASIA PACIFIC REGION, THE ARBITRATION SHALL BE HELD IN
AMSTERDAM, NETHERLANDS UNDER THE CURRENT UNCITRAL ARBITRATION RULES. THE COSTS OF THE ARBITRATION
SHALL BE BORNE EQUALLY PENDING THE ARBITRATORS AWARD. THE AWARD RENDERED SHALL BE FINAL AND
BINDING UPON THE PARTIES AND SHALL NOT BE SUBJECT TO APPEAL TO ANY COURT, AND MAY BE ENFORCED IN ANY
COURT OF COMPETENT JURISDICTION. NOTHING IN THIS AGREEMENT SHALL BE DEEMED AS PREVENTING EITHER
PARTY FROM SEEKING INJUNCTIVE RELIEF FROM ANY COURT HAVING JURISDICTION OVER THE PARTIES AND THE
SUBJECT MATTER OF THE DISPUTE AS NECESSARY TO PROTECT EITHER PARTYS CONFIDENTIAL INFORMATION,
OWNERSHIP, OR ANY OTHER PROPRIETARY RIGHTS. ALL ARBITRATION PROCEEDINGS SHALL BE CONDUCTED IN
CONFIDENCE, AND THE PARTY PREVAILING IN ARBITRATION SHALL BE ENTITLED TO RECOVER ITS REASONABLE
ATTORNEYS FEES AND NECESSARY COSTS INCURRED RELATED THERETO FROM THE OTHER PARTY.
U.S. GOVERNMENT RESTRICTED RIGHTS. The Software under this Agreement is commercial computer software as that term is
described in 48 C.F.R. 252.227-7014(a)(1). If acquired by or on behalf of a civilian agency, the U.S. Government acquires this
commercial computer software and/or commercial computer software documentation subject to the terms of this Agreement as specified
in 48 C.F.R. 12.212 (Computer Software) and 12.211 (Technical Data) of the Federal Acquisition Regulations (FAR) and its
successors. If acquired by or on behalf of any agency within the Department of Defense (DOD), the U.S. Government acquires this
commercial computer software and/or commercial computer software documentation subject to the terms of this Agreement as specified
in 48 C.F.R. 227.7202 of the DOD FAR Supplement and its successors.

MISCELLANEOUS TERMS. You agree to pay BMC all amounts owed no later than 30 days from the date of the applicable invoice,
unless otherwise provided on the order for the License to the Products. You will pay, or reimburse BMC, for taxes of any kind, including
sales, use, duty, tariffs, customs, withholding, property, value-added (VAT), and other similar federal, state or local taxes (other than
taxes based on BMCs net income) imposed in connection with the Product and/or the Support. This Agreement constitutes the entire
agreement between You and BMC and supersedes any prior or contemporaneous negotiations or agreements, whether oral, written or
displayed electronically, concerning the Product and related subject matter. No modification or waiver of any provision hereof will be
effective unless made in a writing signed by both BMC and You. You may not assign or transfer this Agreement or a License to a third
party without BMCs prior written consent. Should any provision of this Agreement be invalid or unenforceable, the remainder of the
provisions will remain in effect. The parties have agreed that this Agreement and the documents related thereto be drawn up in the
English language. Les parties exigent que la prsente convention ainsi que les documents qui sy rattachent soient rdigs en anglais.

SW Click EULA 071102


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