TRANSPORT SERVICES

MAINTENANCE SUPPORT SERVICES

p. 6 Rolling Stock Maintenance p. 22 Training

p. 12 Accident Repair p. 24 E-Documentation

p. 14 Entity in charge of maintenance p. 26 Obsolescence

p. 16 Signaling maintenance p. 28 Asset Management

p. 18 Infrastructure maintenance p. 30 Expertise Support

p. 32 Depot Design

p. 34 Recycling

p. 36 Integrated Fleet Support

MODERNIZATION PARTS & REPAIRS

p. 40 Energy Saving Modernization p. 58 Spare parts

p. 42 Traction p. 60 Repairs

p. 44 Diesel and Hybrid p. 62 Availability Service

p. 46 Bogie p. 64 Overhaul

p. 48 Train System p. 66 Test Benches

p. 50 Signaling

p. 52 Passenger experience

p. 54 Accessibility
About this document
This document is designed to provide an overview of the understanding of the rail industry and offers train owners,
Alstom Transport Services offering. operators and maintainers an opportunity to improve service
efficiency and effectiveness.
Alstom Transport Services is a 20 year old organization
that currently operates in over 70 maintenance depots in The proposals included in this document recognize the
30 countries, providing dedicated solutions to meet client importance of ensuring that vehicle assets are correctly
requirements for rail vehicles. managed throughout their life cycle. These proposals also
illustrate enhancements which can increase fleet capacity
Servicing trains requires advanced knowledge of the many
(passenger or freight), reduce operating costs (such as
and diverse aspects of the rail industry and Alstoms
energy), and optimize maintenance costs. This also offers
experience is not limited to Alstom-built rolling stock. Indeed,
added value to maintainers by ensuring parts are available
20% of the trains maintained by Alstom were built by other
when needed, as well as optimizing working methods based
manufacturers.
on improved data utilization and integration within the
Alstoms servicing offering includes everything from maintenance organization.
undertaking corrective and preventive maintenance to
Finally, Alstom Transport Services also benefits from
simply providing parts and technical support. As detailed
extensive consulting and training experience. This ensures
in this catalogue, Alstoms offering also includes a wide
customers benefit not only from our in-depth knowledge
range of services to support and enhance your operations,
of train maintenance, but also from the services of a global
from regulations, life cycle management and enhancement
vehicle designer and manufacturer that has access to
to obsolescence, real time operational data and electronic
information and knowledge that can be applied to the rail
documentation.
service industry.
This service offering draws on Alstoms involvement and
MAINTENANCE
Rolling Stock Maintenance
Core service: guaranteeing fleet availability every day - whether Alstom built or not
Train availability is critical for
operators. To help them meet their
availability targets, we offer long-term
partnerships based on efficient and
flexible maintenance solutions:
from providing technical support
and spares, to a fully outsourced
maintenance operation. Our core
service offering provides operators
with high fleet availability delivered
by Alstom maintenance teams.
Core Service typically covers:
Corrective and preventive
maintenance including parts
provision and inventory
management
Train and component overhauls
Wheels and axle management
Maintenance performance analysis
and continuous improvement
Obsolescence monitoring, alerts
and solutions
Depot operation
Depot upgrade
Alstom provides methodo-
logies, processes and tools
as well as the workforce.
Typical contract duration is
between 10 and 30 years.
6 Transport Services
Benefits Key References
Guaranteed availability allows Light Rail Vehicles:
enhanced focus on operation
France, Orlans, 22 Citadis, 11
Maintenance budget control over years from 2000
rolling stock life time
Algeria, Alger, 41 Citadis, 27 years
Single partner to optimize from 2011
maintenance across all fleets,
Metro:
whether Alstom manufactured or
Chile, Santiago, three lines since
not.
2004
Performance Regional trains:
Germany, NWB, 48 Lint DMUs
Train availability and reliability
Italy, Trenitalia, 214 Minuetto
EMUs and DMUs, six years
Our value added from 2011, 12 ETR600 New
Pendolino & 7 ETR610 New
A reliable partner, able to maintain
Pendolino, five years since 2009
competitor products
More than 30 contracts worldwide.
Local presence and qualified staff
worldwide
Robust mobilization process for
maintenance take-over without
service disruption
Pit Stop approach supported by
innovative predictive maintenance
tools.
Core Service - Second maintenance service level

Minuetto maintenance,
Italy
In response to growing
passenger traffic on regional
trains, TrenItalia decided to
outsource Minuetto maintenance
(214EMU and DMU trains).
The six-year contract began in
November 2011, covering:
Preventive maintenance, level 1
and 2
Corrective maintenance
Logistics support and engineering
18 depots throughout Italy
5 logistics hubs
Challenge
Focusing on core business by
outsourcing maintenance.
MAINTENANCE
Optimizing operations A year later
To manage Minuetto maintenance 20% rise in kilometres travelled
operations, Alstom took over 23 million kilometres covered since
18 depots throughout Italy and May 2012
a workforce of 200 people.
Increase in fleet reliability: +9% for
Alstoms computerised maintenance EMUs and +24% for DMUs
management system (RailSys)
was implemented in all depots
for work-orders and stocks
management activities.
TrainTracer, Alstoms remote
monitoring solution has been
deployed on the fleet. This powerful
preventive maintenance tool is
used while a train is in service to
relay information on its condition
in real time via radio transmission
to the maintenance depots.
In order to streamline sourcing
and reduce costs, more than 200
contracts with more than 130
suppliers have been renegotiated
for the purchase of materials.
Close attention has been paid to
training: after more than 14,000
hours of training courses, focusing
particularly on technical topics,
130 maintenance personnel are
now qualified and certified.
Transport Services 7
Rolling Stock Maintenance
TSSSA: Technical Support and Spares Supply Agreement

TSSSA service is targeted at Benefits Key references

operators wanting to secure fleet
availability while keeping their Support fleet reliability and USA: Amtrak, Acela Express, 20
own maintenance resources. availability High Speed Trains, 10-year TSSSA
Develop customer maintenance (2006 to 2016)
It combines two distinct
services: Technical Support and skills UK: ScotRail, Class 334 40 x 3 cars
Spare Supply Agreement. Reduce inventory EMUs
South Africa: PRASA 600 EMUs,
Our Technical Support service
Performance Rolling Stock supply plus TSSSA
typically includes:
over an 18-year period.
Help desk / On-site assistance for Secure spare parts and repairs
daily maintenance supply (no short-outs, committed
Maintenance performance analysis lead time)
and continuous improvement Fleet reliability and availability
Obsolescence monitoring and (subject to maintenance audit)
alerts
Customer maintenance staff Our value added
training
Extensive expertise as OEM and
Engineering support / Design
maintainer
Authority
Proven solution with extensive
Based on a Spares Supply
REX worldwide
Agreement, we manage:
State of the art methods and
Delivery, within an agreed lead tools
time, of parts and kits required for
Supply chain excellence and
preventive maintenance, corrective
obsolescence monitoring.
maintenance and overhaul
Supply chain and warehouse
management
Component repair and overhaul

TSSSA - First maintenance service level

8 Transport Services

Acela maintenance, USA
Technical Support and Spares Supply Agreement (TSSSA)
for Acela Express, the Amtraks high speed train for the
Northeast Corridor, located in the northeastern USA.
Scope
Management and supply of all equipment: 4,600 items;
600 suppliers, out of which 85% from USA
Overhaul kits
Preventive maintenance kits
Corrective maintenance material
Technical engineering support available 24/7
Obsolescence management
Performance
99.8% On Time In Full delivery
90% within 15 minutes of the request
Fleet availability increased from 14 to 17 train sets
MAINTENANCE
ScotRail, UK
Technical Support and Spares Supply Agreement
for ScotRail. 40x3 cars Class 334 Juniper EMU
Scope
Management and supply of all materials for level 1-4
maintenance
Crash, abuse and vandalism materials
Technical engineering support
Reliability improvement tied to a performance regime
Performance
No train held for missing material since the beginning of
the contract
100% parts delivered on time
1600 items managed in total
2000 items supplied per month
6-8 weeks turnaround time for repairs.
Transport Services 9
Rolling Stock Maintenance
Full Service: all-inclusive maintenance service - whether Alstom built or not
This service is targeted at operators
who want to fully concentrate on their
core business. The task of making the
trains available and fully ready for
service every morning of every day
is entrusted to the Service supplier.
In addition to the core service offering,
this service includes train cleaning
and preparing the train for service.
Full Service maintenance
typically covers:
Corrective and preventive
maintenance, including parts
provision and inventory
management
Train and component overhauls
Wheels & axle management
Maintenance performance analysis
and continuous improvement
Obsolescence monitoring, alerts
and solutions
Internal and external cleaning
Train preparation
Depot operation
Depot upgrade
Alstom provides methodo-
logies, processes and tools
as well as the workforce.
10 Transport Services
Benefits Key references
Guaranteed availability allows full Original Equipment Manufacturer
focus on operation (OEM)
Maintenance budget control over
Spain: Renfe, AVE Very High
rolling stock life time
Speed Trains
Single partner to optimize
Italy: NTV, Italo Very High Speed
maintenance across all fleets,
trains
whether Alstom manufactured or
not UK: Virgin Trains, West Coast Main
Line, High Speed Trains
Reduction of contractual interfaces
Non-OEM
to be managed.
Turkey: TCDD, CAF High Speed
Performance Trains
Romania: Bucharest Metro, 4
Train availability and reliability lines, ASTRA metro cars and
Quality of cleaning service Bombardier metro cars
Mix-OEM
Our value added Sweden: Stockholm Stag, X60 and
A reliable partner, able to maintain X10 fleets
competitor products
Local presence, qualified staff more than 20 customers worldwide.
worldwide
Robust mobilization process for
maintenance take-over without
service disruption
Pit Stop approach supported by
innovative predictive maintenance
tools.
Full Service: highest Maintenance Service Level

Full service in UK - West
Coast Main Line
In 2008, Virgin positioned itself as a
new operator that would revolutionize
British rail travel using the high speed
tilting Pendolino fleet. At the end of
2008, Virgin Trains launched a very
high frequency timetable leading to
an increase in passenger numbers.
Challenge
A twofold challenge: implementing a
highly efficient maintenance operation
capable of supporting the vision of
WCML operations and improving
inherited infrastructure to meet
21st century rolling stock needs.
Solution
Alstom Transport Services
provides 24/7 maintenance
of the Pendolino fleet.
It developed a partnering approach
between the operator and Alstom
as the service provider, aligning
its objectives and behaviours.
Lean Maintenance approach based
on APSYS (Alstom Production
System): all maintenance tasks have
been examined to eliminate non-value
added activities and strategically
position line side materials, enabling
maintainers to carry out tasks
without returning to central stores.
In agreement with the customer,
Alstom has been able to remove
1,000 scheduled exams per year.
Smart monitoring and pit stop
approach: Thanks to TrainTracer,
fault data are sent to depot for
immediate action and planning.
Teams can also communicate with
drivers to establish corrective action
while the train is still in service. This
has led to the development of a pit
stop approach to train maintenance:
the right person in the right place
with the right tools to reduce
MAINTENANCE
downtime and increase safety. Finally,
overall time savings are up to 30%.
Overhaul with no impact on
availability: Higher fleet mileage
means that 18 bogies per week
are currently overhauled every 18
months. Thanks to a combination
of planning, skilled teams and close
cooperation with the operator, Alstom
executes these overhauls with no
change to daily fleet availability.
Today, around 800 people are
currently employed at five
maintenance depots. They are
supported by a train engineering
centre of excellence.
Performance
Number of trains available per day:
47 out of 52
Mean Distance Between Affecting
Failure: 20,000 miles
Number of miles covered per year:
17 million
Transport Services 11
Accident Repair
Repair backed by manufacturer engineering capabilities
Our repairs service covers both
accidents and acts of vandalism.
A damaged vehicle must be put back
into service as quickly as possible.
We offer expertise and efficient
assistance should the worst happen.
Depending on the complexity of the
structural repair, strength calculations
may be required. For severe
accidents, a complete carbodyshell
exchange may be proposed.
For vandalism, a price list can
be agreed with the customer for
standard vandalism damages.
Accidents: when required by the
customer, Alstom will supply a
specific repair proposal. Repair
works begin after the clients
approval has been received.
For minor repairs, a process
based on a simple photo of the
damaged part can be applied.
12 Transport Services
Benefits Key references
Based on a pre-agreed process, Original Equipment Manufacturer
immobilization time is reduced (OEM)
to a minimum, enhancing overall
Germany: Regio-Citadis, Lint and
fleet availability and revenues.
Hybrid locos
UK: Virgin Trains Pendolino
Performance Non-OEM
Lead time and repair quality to Germany: Flirt, Desiro and Talent
guarantee long-term asset protection. trains; Waggon repair
UK: Incentro trams
Our value added USA: MBTA Green Line, MTA LRV,
WMATA 3000
Alstom Transport masters all
technologies: steel, aluminium and
hybrid
Local presence - qualified staff
worldwide, large industrial
footprint
Access to worldwide supplier panel
Covers OEM and non-OEM
products.

Aluminium structural
repair to damaged Virgin
trains
UK, West Coast Main Line, Class 390
fleet. Trainset 013 sustained damage
to the roof and cantrail areas on the
699 & 692 vehicles on April 9 whilst
running on the network. The trainset
had temporary repair work before
returning to service on June 9.
Challenge
Although Alstom UK had previously
repaired damaged vehicles, the
damage sustained by 013 was the
most severe to date. The damage
was located in a very sensitive area
in terms of the aluminium structures
static and dynamic resistance. The
strength of the structure could have
been badly affected by the repair
if was not properly executed. In
addition, repair time was critical to
reducing impact on train availability
and revenue earning for the customer.
Solution
Taking advantage of Alstom UKs
maintenance environment, it was
decided to manage the repairs at
the Midlands Traincare centre.
The repair procedure relied on
support from Alstom Italy for
preparing the repairs and structural
calculations for the safety case which
MAINTENANCE
was needed for asset protection
and insurance requirements.
Thanks to upfront preparation and
a strong industrialization process,
this complex repair was executed
within 12 days, including:
Carbody preparation
Paneling removal and equipment
dismounting
Welding
Welds non-destructive testing
Refitting
Extensive testing of sub-systems
Paint back to original TOC (train
operating company) livery
Return train to service
This demonstrates Alstoms ability to
conduct repairs within the confines of
a maintenance environment with a
multi-functional and disciplined team
to achieve targets through planned
activities as opposed to conducting
repairs at a third party which
would have taken several months
and the loss of train availability.
Transport Services 13
ECM
Full responsibility for Maintenance in accordance with EU Regulation 445/2011
ECM is the Entity in Charge
of Maintenance as defined by
European Regulations. This is
the entity that is responsible for
the full maintenance process.
Under the ECM service, train
maintenance responsibilities
are fully transferred to Alstom,
whether for OEM or non-OEM
trains, releasing operators from
the need to be legally listed on
the National Vehicle Register.
The service includes:
A. Definition of the organi-
sation responsible for all
aspects of vehicle maintenance
definition and management
B. Lifetime train maintenance
documentation management
C. Fleet maintenance management
(planning of trains, maintenance
exams, facilities and timescales)
D. Maintenance execution
- competent execution of
maintenance activities according
to maintenance instructions
14 Transport Services
Benefits Key references
In full compliance with EU regulation Italy, NTV VHST trains, full ECM
445/2011, this service places the responsibilities
direct responsibility on the supplier, Germany, MEG hybrid shunters
allowing the operator/owner to
Germany, Salzgitter, Alstom
concentrate on their core business.
workshop certified as ECM for the
maintenance of freight wagons
Performance France, Diesel locomotives
Performance remains a
contractual commitment under
maintenance contracts.
Our value added
A reliable partner, able to maintain
competitor products
Local presence - qualified staff
worldwide
Documented maintenance
management system that meet or
exceed regulation requirements
ECM experience in three countries
ECM-certified workshop in
Germany.

Train Maintenance & ECM
for NTV, Nola Workshop,
Italy
Alstom Transport has signed a
30-year Maintenance global service
contract with the operator NTV
for a fleet of 25 AGV trainsets.
NTV asked Alstom to be the
registered ECM for this fleet of trains.
Challenge
Full ECM responsibilities on
behalf of the train owners/
operators in accordance with
EU Regulation 445/2011.
Compliance with the regulation had
to be demonstrated to the satisfaction
of the operator and audited by the
National Safety Authority (ANSF).
Solution
Alstom began by requesting a
pre-certification assessment
from an independent certification
body based on clause-by-clause
compliance with the regulations.
This required us to be able to
demonstrate evidence of compliance
with a documented maintenance
management system that met or
exceeded all regulation requirements.
This was then checked via a site
audit by the certifying body.
Full ECM responsibilities on NTV
MAINTENANCE
The process was shared with
the client and the safety
authority and resulted in a
positive result on compliance.
Demonstrating our approach led
to the development of a business
risk assessment which, in itself,
allowed the project to further
improve its management and
performance in certain areas.
This can now be used as the
model for other projects in the
pipeline in Italy and elsewhere in
Alstom maintenance facilities.
Transport Services 15
Signaling maintenance
Repairs backed by manufacturer engineering capabilities

Delivering full maintenance services Benefits Key references

to allow customers to transfer
the operational responsibility of
signaling line availability based
on a service level agreement for
all maintenance operations.
Service Level Agreements
proposed include as standard:
Preventive maintenance
Set-up, management and control
of yearly schedules and Life Cycle
Plan
Execution and fine tuning of yearly
plan with RAMS feedback
Corrective maintenance
Incident management, field
servicing/interventions, offline
support, component repairs
Technical Support
Support helpdesk (24/7), Change
management, Strategic stock
and configuration management,
Performance management, Data
management, Maintenance
optimization, Quality Assurance
& Environment Health &
Safety (EHS) compliance
High availability
High reliability
Cost reduction
Performance
Guaranteed system availability
Mean Time to Repair
Contractual intervention time on
field
Our value added
A reliable partner with large
expertise in maintaining wayside
and carborne signaling products
Local presence - qualified staff
worldwide
Netherlands: Betuwe Route
European Railway Traffic
Management System (ERTMS),
160km of trackside signaling,
2011-2026
Netherlands: Hanzelijn ERTMS,
2012-2027
Switzerland: Mattstretten-Rothrist
ERTMS, 2009-2019
Belgium: Infrabel (ERTMS,
Wayside, Inter locking),
2012-2033
Italy: RFI (Interlocking Frame
Service Contract), 2006-2016
Italy: RFI Automatic Train
Protection (ATP), Sistema Controllo
Marcia Treno (SCMT) Frame
Service contract: 2008-2014
Denmark: Fjern Bane East
(ERTMS, Wayside, Interlocking),
2017-2027

16 Transport Services
 MAINTENANCE

Betuweroute freight line

The Netherlands, Keyrail,
Betuweroute freight line, full
maintenance of ATLAS ETCS.
The Betuweroute is the first dedicated
rail freight line in Europe, stretching
from the port of Rotterdam, the
largest in Europe, to the German
border. It is equipped with Alstoms
ERTMS technology allowing freight
trains free access across the entire
EU without having to stop at borders
or make way for passenger trains.
The line is operated by Keyrail, a
company formed by the companies
which run the ports of Rotterdam
and Amsterdam as well as the Dutch Solution Benefits
infrastructure operator ProRail.
Keyrail facilitates rail freight transport Alstoms full maintenance services Transfer of technical, operational
and aims to make the Betuweroute allow its customers to transfer the and financial risks to one single
an indispensable link in the interna- operational responsibility for line interface
tional transport chain. Keyrail availability based on a service level Operational and maintenance cost
required maintenance specialists agreement for all corrective and reduction
to ensure the availability and preventive maintenance operations.
High availability of the line
performance of this sophisticated new This includes a 24/7 service desk,
ensured: 99.73%
technology. As the system supplier, configuration management of
all software & hardware, stock & High reliability: Mean Time To
Alstom was a natural choice thanks to Repair = 1 hour, 1.15 hour less
its expertise in the field. In December spares management, obsolescence
management and operational than provided for in the contract
2006, Alstom was awarded its very
first ERTMS maintenance contract for & technical consultancy. Guaranteed system availability:
the Betuweroute, lasting four years. 99.73%

Transport Services 17
Infrastructure maintenance
Full maintenance of rail infrastructure
Delivering maintenance of rail
infrastructure to the highest
quality and safety standards,
under short and long-term
contracts, with performance
and availability guarantees.
Service is available for tramway,
metro and main line services.
Our offering covers the following:
tracks, catenary, substations,
heating-ventilation and air
conditioning (HVAC), telecoms,
road-signaling, Operations
Control Centre (OCC), depot
facilities, ticketing, public
lighting, closed-circuit television
(CCTV), stops and building
facilities. Interface management
for Turnkey maintenance.
Maintenance activities:
Corrective maintenance
Preventive maintenance
Main revisions/overhauls
Other renewals
Vandalism/damage
18 Transport Services
Benefits
Secure Availability & Reliability
Optimized Life Cycle Cost
Passenger satisfaction
Performance
Reliability: number of failures per
month per subsystem
Availability: % of operating time,
impact of infrastructure assets on
commercial service
Time To Repair
Ride Comfort: track measurements
Cleanliness: inspections
Our value added
A reliable partner with local
presence and qualified staff
worldwide
Turnkey system expertise
Key references
Committed to more than 10
infrastructure maintenance
projects. Full maintenance
of 11 tramway systems
Tramways: Spain-Barcelona,
Trambesos, 28 years of
maintenance, 34km track, 36
stations
Tramways: Ireland-
Dublin,Railways Procurement
Agency, 5+5 years maintenance,
37km track, 54 stations, 66 cars
Metro: Mexico,Line 12,full
maintenance of infrastructure,
12km track
Suburban: Greece/Athena/
ERGOSE, three years maintenance,
45km track, 13 stations, 7
interlocking areas
Mainline: Mexico/TFM Line N
track maintenance, 10 years, track
renovation and maintenance
Mainline: Spain/ADIF/
Maintenance of power supply
and catenary Madrid-Seville and
Madrid-Segovia HSL

Ireland, Dublin
tram infrastructure
maintenance
Irelands Railway Procurement
Agency (RPA) - Maintenance
on Dublins Luas tram system
infrastructure, 2004 to 2014
Scope
Full maintenance for the Red
and Green lines-37km with 54
stops, two depots and a fleet of
66 cars. Service covers cleaning,
inspection, preventive and corrective
maintenance for cars, tracks,
overhead catenaries, power supply,
signaling, automatic vehicle location
system, telecoms, closed-circuit
television (CCTV) and landscaping.
MAINTENANCE
Performance
Availability and reliability
performance obligation
Customer satisfaction:
Irelands RPA has extended the
maintenance contract from 2014
to 2019.
Transport Services 19
SUPPORT SERVICES
Training
Theoretical and practical knowledge for maintainers, drivers and train crew
We deliver training sessions via
a training path to operators and
maintainers, covering infrastructure,
rolling stock and signaling.
We offer a combination of
In-class training, using our
Knowledge Center based in France
(La Courneuve) and local training
centers/industrial sites
Training on actual equipment or on
the job coaching
Virtual reality simulation - 3D
training tool
E-learning
Training through virtual reality 3D
22 Transport Services
Benefits Key references
The main benefit is to obtain More than 1,000 people trained
knowledge at-source from people who every year
have designed, maintained and used Maintainers certification: more
the equipment. For you, this means: than 500 people currently in
training
Improved efficiency
Risk & accident avoidance
Employee development
Reduced train immobilization.
Our value added
Quality of trainers
Dedicated knowledge centre
3D training tool
Full software driving simulators

Maintenance training to
SBB, Switzerland
Train delivery customers requiring
training on initial product. To coincide
with the introduction of ETR 600,
SBB were provided with maintenance
level 2, hydraulic component
knowledge training session. Up to
now more than 22 training sessions
have been delivered within six
months to SBBs 150 employees.
The training sessions were held
between Alstoms Savigliano plant
and SBB workshop. Sharing expertise
between Alstom and SBB has helped
to form a strong partnership and
link between both teams. The fact
that Alstom also delivers training
sessions directly on the SBB plan and
materials has reduced the number
of sessions previously scheduled.
Finally, the trainees gave Alstom an
average 3.5/4 satisfaction rate.
Maintenance training to
Trenitalia, Italy
Clients also have to comply with
a new European regulation on
certification for maintainers
through competency assessment
(full application in 2015).
For TrenItalia, more than 14,000
hours of training courses, especially
on technical and maintenance
a comprehensive understanding
topics, were provided and more
than 130 maintenance personnel
are now qualified and certified.
SUPPORT SERVICES
ERTMS training for
Jernbaneverket, Norway
To prepare for the deployment
of the European Railway Traffic
Management System (ERTMS) in
Norway, the Norwegian National
Rail Administration asked Alstom
to train 100 professionals. During
four days of training sessions, each
limited to 12 people, trainees gained
of the ERTMS signaling system,
including operational and deployment
aspects. A visit to ERTMS integration
laboratories in Belgium was also
included in the training path.
Training catalogue
Transport Services 23
E-Documentation
Complete maintenance plans and procedures in electronic format
Rapid access and up-to-date
documentation is essential for
most maintainers. This service
ensures rolling stock maintenance
and workshop documentation
are always fit for purpose.
Additionally, operational documen-
tation such as the Driving Manual
and Train Captain Manual can also
be delivered in digital format.
This service includes:
Digitisation (for existing paper-only
documents)
Electronic document formatting
Service bulletin: document update
notifications
Tablet/iPad deployment in
workshops
Access to parts online catalogue
- PartsFolio (through parts or
repairs services)
24 Transport Services
Benefits
Rapidly available and up-to-date
documentation is a great
source of efficiency.
Performance
Real time synchronisation of all
documents on all sites
Access to information in less than
3 clicks
Our value added
Multi-support solution, including
iPad
Link with illustrated catalogue for
Alstom trains
Capability to address non-OEM
documentation.
Key references
Romania-Bucharest, Metrorex
Bombardier Trains- Document
digitisation
USA-New Jersey Transit
-PL42-Digitisation-Electronic
Document- iPad deployment
Morocco-Casablanca, Citadis
Trams
France-TAM-Montpellier Citadis
Trams

e-Documentation for
tramway operator in
France
Transports de lagglomration de
Montpellier (TAM) Montpellier in
France was provided with e-catalog
interactive modular documentation
for its 3-line Citadis Tramway.
To maintain and operate the
trams, more than 2 Gb of technical
Easy navigation by either clicking on
the diagram or the description
documentation was provided
and downloaded. These digitized
documents provide the client with
an illustrated spare parts catalogue,
operation manual, maintenance
plan, maintenance procedure,
system description and technical
documents (drawings, wiring,
schematics, specifications, etc.).
Operators currently spend an average
of 40% of their time searching
for information. This solution
SUPPORT SERVICES
provides easy and fast access, and
all documents can be saved and
viewed in 3D plans, and downloaded
simultaneously by large numbers
of users. It ensures users have the
latest, updated documentation.
Alstom is also developing an iPad
application to facilitate mobile access.
Transport Services 25
Obsolescence
Identifying issues and proposing solutions
Trains or systems represent a very
valuable asset in an operators
balance sheet. So its an economic
necessity to make the best use of
this asset and to operate the trains
throughout their planned life cycle.
Alstom has developed a compre-
hensive portfolio of obsolescence
services that address this need.
Services
Obsolescence Study - a one-off
study to identify the obsolescence
status of a fleet or system: know
where you are and what you need
to do
Obsolescence Management Plan
- a long-term plan to manage
obsolescence throughout the life
cycle
Obsolescence Monitoring -
long-term monitoring of the
availability of components,
sub-assemblies and equipment in a
fleet or system
Obsolescence Solutions -
customized or catalogue solutions
for equipment obsolescence
26 Transport Services
Benefits
Reduces life cycle cost of the
system or train by avoiding
expensive reactive obsolescence
solutions for equipment
obsolescence
Improves customer service by
avoiding out-of-service assets due
to a shortage of spare parts
Avoids premature scrapping and
replacement of assets due to
sub-system obsolescence
Catalogue solutions for
obsolescence reduces fixed costs of
replacement equipment
Obsolescence solutions can deliver
increased functionality increased
functionality
Our value added
Supportive approach to suppliers
Capability to solve complex
obsolescence issues
Catalogue of obsolescence
solutions
Dedicated organization, using
proven methods & tools
Performance
Regularity and exhaustiveness
of alert notifications
Availability of more than 80000
components monitored
Cost-effective obsolescence
solutions
Impact assessment of obsolescence
Key references
France: Obsolescence Monitoring
of Citadis in Lyon, Montpellier,
Reims, Toulouse and Valenciennes
Chile: Obsolescence Management
Plan for Valparaiso EMU
UK: Obsolescence solutions for
various electronic control systems
Romania: ASTRA Metros -
40years old - several mechanical
obsolescence issues resolved

Obsolescence Study of
Networker EMU for Angel
Trains (UK)
Context
Alstom supplied 93 Networker 750V
DC EMUs between 1990-1993;
they are currently operated by
Southeastern. Angel Trains asked
Alstom to review the traction and
auxiliary systems to identify current
and potential obsolescence risk.
Benefits
Detailed status of traction and
auxiliary systems
Supplier data available to start
monitoring service
Overhaul programme agreed for
Wheel Slide Protection system
(WSP)
Obsolescence Monitoring
of Citadis fleets
Context
Alstom Transport has delivered more
than 1,500 Citadis trams worldwide
and monitors the availability of
equipment and spare parts for these
fleets, whether they are maintained
by Alstom or by the operator.
Benefits
More than 10,000 part references
monitored across the Citadis fleets
Reduced component count
SUPPORT SERVICES
Obsolescence Solution on
Eurostar Power Modules
Scope
replace Gate Turn Off (GTO)
Gate Drive electronic panels on
Eurostar Power Modules.
Context
original GTO gate drive was designed
in 1990; over 6,000 panels used on
Eurostar. 6.7% of panels failed per
year. Replacement panel developed.
Benefits
Improved reliability x 8
Obsolescence clock reset
Transport Services 27
Asset Management
Advanced solutions for train and infrastructure health monitoring
Our Asset Management offering
covers a large range of solutions to
better manage the health of trains or
infrastructure over the entire lifecycle.
Health Hub is our overall approach to
capture railway asset condition data,
provide asset health monitoring and
generate asset health prognostics. It
relies on bespoke means to measure
asset condition, such as TrainTracer,
Train Scanner or Track Tracer,
provides customized, web-based user
interfaces to monitor asset health
and uses specifically developed
algorithms to predict remaining useful
life of components. Health Hub turns
asset condition data into meaningful
information for the operator,
maintainer and reliability engineer.
Equipped with our on-board remote
condition monitoring solution,
TrainTracer, Health Hub allows you
to continuously monitor the health
status of your fleet in (near) real-time.
Using information on the actual
health status of key train subsystems,
maintenance can be carried out on
an as-needed basis and anticipated
before the train arrives in the depot.
The solution can be comple-
mented with the Train Scanner, a
ground-based measuring system
for the automated monitoring of
key consumables such as wheels,
28 Transport Services
brake pads and pantograph carbon
strips, as well as carbody integrity.
TrackTracer in turn measures the
condition of track and catenary
precisely and can be mounted on
trains running in commercial service.
Further data capture
solutions include:
TMS light: condition monitoring
retrofit solution for trains not
equipped with TCMS (Train Control
and Management System)
Motes: a mesh of wireless
autonomous vibration and
temperature sensors used to
monitor axle box, gearbox, traction
fans or bearings.
Pantograph/Overhead line
interface monitoring
Monitoring of AC motor windings
Bespoke CBM tools, e. g. oil
analysis,...
Benefits
Reduced train immobilization
(pit-stop approach)
Easier reliability improvement
Maintenance cost optimization
Our value added
All services used within Alstom
maintenance projects
Extensive experience in deploying
remote condition monitoring (over
1000 trains equipped, all types of
rolling stock)
Performance
Reduction of key consumables
material cost by up to 15%
Increase of inspection frequency
by 10
Reduction of train downtime by up
to 30%
Key references
UK: West Coast Mainline Class
390 Pendolino, London Northern
Line metro
Sweden: X60 Coradia Nordic EMU
France: BB 460000 diesel
locomotives, Regiolis Coradia fleet
Italy: .italo AGV VHST, Minuetto
Regional fleet
USA: NJ Transit
Kazakhstan: KZ8A locomotives

TrainTracer deployment
in Sweden
TrainTracer deployment as part of
a 5-year maintenance contract in
Stockholm, Sweden. Customer: STG
Design, develop and deploy the
TrainTracer remote monitoring
solution on 83 EMUs.
Challenge
Fast deployment and high quality of
service were the two main challenges.
Solution
TrainTracer facilitates the
diagnostic of the train, interfacing
train onboard equipment with the
Maintenance team. It offers remote
access to full fleet data through
the intranet or secured internet.
SUPPORT SERVICES
Health data is automatically Performance
monitored onboard each train in
operation and transferred to a 83 trains have been continuously
back-office web server through cost sending data since mid-2012
effective GSM communications. Round-the-clock service to
visualize the data: 60+ Alstom
Use of a web-based server enables users have access via the intranet,
technicians to access train data +20 customer users via secure
anytime and from anywhere in internet connection
the world with intranet or internet
access. Data are available for The results are demonstrated in
local maintenance technicians, the kilometers-per-failure figures
as well as a central support team being achieved sustainably through
or maintenance manager. a high fleet utilization in line with
contractual requirements.
This approach provides unprece-
dented visibility on the real-time
operation and health of each
train. It enables quicker corrective
maintenance, better support
to the train crew and prevents
some failures from occurring. The
availability of comprehensive data
concerning a train is a valuable aid
in optimizing the operation and
maintenance of the train fleet.
One of the key features of the
solution is the use of a GPS tag on
every event recorded. TrainTracer can
identify geographical clusters of faults
along the route, which can point
to potential infrastructure issues.
Real time Dashboard on X60 fleet
Transport Services 29
Expertise Support
Alstom expertise for operational efficiency

Below is an overview of Benefits Key references

the expert support from Train Design Authority: transfer Reliability Growth Plan: UK
which you can benefit: of responsibility, up-to-date train Northern Line Metro, UK Angel
definition and easier product Trains Class 180 DMUs, UK Virgin
Reliability Growth: this service development. Trains Class 390, Spain RENFE
offers an analysis of the current Very High Speed Trains
Maintenance Quality Assessment,
reliability of the fleet, proposes an
Maintenance Plan Optimization Maintenance Plan Optimization
improvement plan and checks plan
and Reliability Growth: process and Quality Assessment: applied
deployment
improvement, greater fleet worldwide on several Alstom
Maintenance Plan Optimization: reliability and availability, cost service projects
consultancy using a structured effectiveness Train Design Authority: UK London
process known as Reliability
Northern Line, UK Eversholt Rail
Centered Maintenance (RCM) to
safely make an improvement in
Our value added Class 334 EMU, US Amtrak Acela
High Speed Trains, Germany EMU
maintenance performance and cost Alstoms hands-on experience as
effectiveness OEM and maintainer
Maintenance Quality Assessment: Proven methods and tools
deliver an independent quality
Extensive experience, OEM and
assessment of maintenance
non-OEM rolling stock.
activities. Get an in-depth
maintenance performance analysis
and a set of recommendations for
further improvements
Train Design Authority: train
design file responsibilities are fully
transferred to Alstom. This ensures
that the train technical definition
and configuration is properly
managed and is readily accessible
over the complete train lifetime.

30 Transport Services

Maintenance Plan
Optimisation Class 390
UK, West Coast Main Line,
52high-speed tilting Pendolino
trains. Full maintenance contract.
Challenge
Safely improving maintenance
performance and cost effectiveness.
Supporting the introduction of a
revised operating timetable requiring
16% more train miles in operation.
Solution
After reviewing the preventive
maintenance activity and commercial
situation, we determined suitability
and potential benefits in the
application of the RCM process and
other improvement techniques. An
action plan was developed, shared
with the customer and implemented.
SUPPORT SERVICES
Here are two examples of Performance
improvements made to the
maintenance regime: A exam removal: this means a
reduction of 18 exams a year per train
A exam removal: originally the or a saving of +8,000 man hours.
exam cycle would be an A exam High level of customer satisfaction
every 8,300 miles, followed by through continuous improvement of
the B exam at 16,600 miles. As availability/reliability performance.
a result of the improvement, the
first exam will be a B exam every
16,600 miles.
Increase in H2 overhaul interval:
from 750,000 to 850,000 miles.
These modifications have been
fully validated after execution of
a trial maintenance regime.
Transport Services 31
Depot Design
Consultancy for depot design, including workshop, depot equipment and tools
Driven by extensive experience in
depot usage based on numerous
contracts, our depot organization
and equipment experience can be
offered as a standalone solution.
A typical service offering for an
existing depot would include:
Analysis of current status of
maintenance depots, including
depot layout, process flow chart,
auxiliary workshops
Analysis of depot equipment and
special tools
Proposal for developments taking
into account updated maintenance
strategy
A new depot design can also
be undertaken in the context
of a turnkey solution.
32 Transport Services
Benefits Key references
Workflow-centric approach allows Existing depot
for the optimization of both staff
Romania: Bucharest metro,
efficiency and the use rate of depot
take-over and upgrade of
equipment
maintenance depot
Optimized train availability
UK: upgrading of several depots for
Adapted to new operations, e.g. Virgin Pendolino trains
train extension
Investment protection
New Depot
Energy saving
Italy: Nola, depot for NTV high
speed trains
Performance
Poland: Warsaw, depot for PKP
Report delivery within 2 to 3 Pendolino trains
weeks per visited site, including Dubai Tramways
depot equipment and special
tools list and action plan. Jerusalem Tramways
Algier and Constantine Tramways
Reims Tramways
Our value added
Extensive experience of designing
new depots or improving existing
depots
Ability to adapt to local norms and
regulations

New maintenance depot
in Poland
Designing and building the
new Warsaw depot for PKP
high-speed Pendolino trains.
The Warsaw depot is part of the
contract signed in May 2011 with
PKP to supply 20 New Pendolino,
Alstoms high-speed trains, and
to ensure their maintenance for
17 years. Entirely dedicated to
this maintenance, the centre will
participate in the modernization of
the Polish high-speed rail network.
Challenge & Solution
Alstom had to carefully optimize
the depot design to fit into a
very limited available area.
The timescale was also
a major constraint.
The solution includes, on a 12,600
square meters site, a maintenance
depot fitted with track and overhead
catenaries, an area allocated to
parts, an automated washing
zone, offices and premises for
the use of site employees.
SUPPORT SERVICES
The depot is 230m long and includes:
Five tracks
Retractable catenaries with three
different voltages
Modern tandem wheel lathe
Modern removal rail system to
change the complete bogie or
individual wheel set
Performance
Delivery under 15 months in spite
of harsh Polish winter
Full conformity with Polish
standards
Transport Services 33
Recycling
Manage rolling stock end-of-life, compliance with EC directives and other national laws
Legislation is evolving fast and EC
directives demand a minimum of
75% of waste to be recycled. Modern
trains like Alstoms regional train,
Regiolis, are therefore designed to
be recycled: materials are carefully
selected, trains are built to be easily
dismounted and materials separated
to enter into a recycling process.
A significant number of trains,
locomotives and wagons will be
reaching end-of-life in this decade.
A large number of these cannot
be modernized for technical or
financial reasons. The export
of trains at the end of their
lifetime is highly restricted, and
completely forbidden for trains
containing asbestos, so recycling
represents the only alternative.
Alstoms service portfolio has been
built to address the entire life cycle
of a train, from its construction to
end-of-life management, leading
to the complete deconstruction and
disposal of retired rolling stock.
34 Transport Services
This recycling service includes Benefits
the following phases:
In addition to complying with
Analyze: identify and localize
regulations on dangerous material
products and materials in the train.
disposal and a reduction in
Specific attention to hazardous
administrative tasks, the owner of
substances such as asbestos.
retired rolling stock will also free
Plan: build dismantling plan and up valuable space
procedures
Reduce environmental impact
Execute: execute dismantling,
Manage social and moral responsi-
starting with asbestos removal
bility - Green image.
when applicable
Manage waste: recycling and
waste management, including the Performance
management of possible reusable Compliance with norms and
components such as bogies or regulations in place
motors.
Certification of execution
Lead time for dismantling a car
Our value added
Capability to address all aspects of
dismantling
Strong market reputation
Compliance with all regulations
Professional technical support
 SUPPORT SERVICES

France, passenger cars

The replacement of train-car configurations with EMUs
or DMUs has led to a large number of cars being
unused. As a pilot project, Alstom recycled five SNCF
Corail cars. The contract, which provided for partial
asbestos removal, was executed from 2011 to 2012.

Romania, metro cars

From 2004 to 2005 Alstom recycled 270 ASTRA
metro cars for its customer, Bucharest Metro.
The service included asbestos removal and the
project was managed entirely by Alstom.

Transport Services 35
Integrated Fleet Support
Upkeep optimal operational condition readiness

Building on its history of maintenance Benefits Key references

management for several customer
fleets, Alstom has unique experience Access to train knowledge Citadis Fleet Support
of fleet behavior and operational Fleet availability SNCF Regiolis EMUs and DMUs
performances. By drawing on this
Maintenance efficiency
experience, Alstom is able to improve
your maintenance practices.
Performance
With our Integrated Fleet Support
offering, we share this experience Level 1: up to 24/7
with you by delivering technical Level 2: guaranteed intervention
assistance to your maintenance team. time
This includes trouble shooting and
repair support. We also deliver service
bulletins and information bulletins. Our value added
Below is an overview of our offering: Access to train knowledge and
Technical Assistance large Return on experience
Level 1: access to Alstom Professional technical support
technicians through website and Dedicated web portal
hotline
Level 2: mobile Alstom staff,
available upon request
Service Bulletin: safety and
obsolescence alerts
Information Bulletin: Rolling Stock
modifications, maintenance
documentation updating, fleet
reliability and maintenance plan
improvement, as a result of REX
sharing across the fleets.

36 Transport Services
 SUPPORT SERVICES

Maintenance Fleet
approach
Our experience of managing customer
fleets, combined with our interna-
tional knowledge, allow us to provide
you with well-targeted maintenance
actions, improved over time.
For instance, today, we maintain
around 500 tramways and 1,800
Citadis in service across 40 cities
and 13 countries. We also manage
more than 100 Pendolino trains.
Based on this extensive fleet
knowledge and continuous feedback,
Alstom is able to provide full path
maintenance extension. For Citadis,
we extended maintenance from
600,000 to 900,000 km, and for
Pendolino from 6,000 to 12,000km
on the West Coast mainline fleet.
By gathering maintenance data we
can also provide obsolescence or
safety bulletin, kitting offering for
overhauls by identifying common
parts and global sourcing. online parts quotation, and access to contact and share their experience
To complete and support this updated maintenance and technical with Alstoms expert team.
fleet approach, from mid-2014 report documentation. If the customer
we provided Transport Service has internet access, whenever and
web portal access with technical wherever they happen to be, they can
assistance (online requests and FAQ), send requests, access documents, and

Transport Services 37
MODERNIZATION
Energy Saving Modernization
Service focused on the analysis and resolution of energy-related issues
The cost of energy and its environ-
mental impact are increasing year
on year. To optimise the use of
energy, its important to get a global
picture of consumption patterns.
This service includes:
E-mapping: in-situ energy
measurement of main train
sub-systems (e.g. traction, HVAC,
auxiliaries), deployment of a data
collection service on the ground,
data analysis and report provision,
analysis of actual operation.
Recommendations for energy
savings.
Energy Metering System
(EMS): metering of train energy
consumption for billing purposes,
fully compliant with new European
standard EN 50463-2011.
Driver Advisory System(DAS):
a solution to reduce energy
consumption by advising the driver
on the best driving strategy at any
given time.
Other solutions to reduce energy
consumption such as traction
modernization, lighting upgrade
(LED kits) and energy storage
devices.
40 Transport Services
Benefits
Beyond compliance with new
regulations and metering, the key
benefit of this modernization is
greater energy efficiency and a
green image provided by sustainable
development. Another benefit of
DAS is improved punctuality
Performance
DAS: energy savings of up to 15%
Traction: savings of up to 40%
LED: savings of up to 50%
Our value added
E-mapping: wide range of line
voltages, easy to install solution
EMS: compliant with latest
standards
DAS: proven energy savings can be
combined with our driver training
offer
Proven energy storage solutions
Key references
E-mapping: various Citadis
tramways monitored in Barcelona,
Toulouse, Lyon and Dublin
EMS: solution deployed on SNCF
Regiolis and TrenItalia trains
DAS: various trials, in France
(loco), Germany (DMUs) and
Switzerland (EMUs)
Traction: Netherlands, NS
EMUs, traction design prototype
and kitting, generating energy
consumption savings of up to 30%
Mexico, 25 STC metro cars, full
Traction Modernisation and
Maintenance, generating more
than 35% energy savings.
 SUPPORT
MODERNIZATION
SERVICES

Driver Advisory System LED lighting

During trials with regional and The vast majority of passenger
freight train operators, Alstom trains are still equipped with neon
generated significant cost savings tube lighting whereas new trains
using the Driver Advisory System, are now generally equipped with
with average savings of 15%. The LED lighting. LEDs allow for a more
table below shows saving estimates flexible lighting design in passenger
for regional and freight trains*. areas (brightness and colour, changes
during the day), and provide a real
Depending on the travel profile,
cost reduction potential despite
return on investment for a DAS
their higher acquisition cost:
project is generally under two years.
The MTBF for LEDs is twice as
high as neon tube lighting which
reduces the cost of replacement
and related labour by 50%
LEDs consume only about 50%
of the energy used for neon tube
lighting - with the same or better
luminosity.
Example for a DAS display showing
maximum, optimum and actual train
speed plus time information

Average Energy Energy Energy

Traction
Km/Year Comsumption Cost/Year Savings/Year
DMU 120000 0,9 liter/km 120000 18000
EMU 120000 1200MWh 140000 21000
E-locomotive 150000 2300MWh 280000 42000
(*) All values Alstom Transport estimates

Transport Services 41
Traction
Modernization solutions for performance upgrade, obsolescence mitigation and lifetime extension
Traction equipment is expected to
be highly reliable while keeping
maintenance costs low.
This often means upgrading the
traction electronics at the mid-life
renovation stage. We can provide
efficient solutions, whatever the
technology or product, including AC
or DC motors, camshaft, chopper,
inverter, control unit, inductor,
transducer and braking resistor.
Using proven components
and technologies, Alstom
will create the optimum
solution for each case,
and will perform extensive
validation on a prototype.
The solution is packaged as a kit
and installed by Alstom or the
customer. It contains all the necessary
parts and installation instructions.
Alternatively, a fully assembled
sub-system can be provided as a
form-fit-function replacement of
the existing one. Both include:
Pre-fitting to reduce mounting
time
Commissioning on trains
Certification support
42 Transport Services
Benefits Key references
The upgrade will offset any Mexico: STC - 25 MP82 metros.
obsolescence issues and provide more Replacement of DC-Thyristor
efficient rolling stock. This service chopper by IGBT chopper
also generates energy savings to
Netherlands: GVB Amsterdam
reduce energy bills and maintenance
- 45 trams and 25 metros.
costs through greater reliability.
Replacement of resistor-controlled
DC drive through an IGBT chopper-
Performance controlled DC drive
France: RATP - 150 metro cars -
Reduced train downtime for
power module: GTO replaced by
installation
IGBT
Energy savings
USA Philadelphia: PATCO - 120
Increased reliability and availability. metro cars. Replacement of
camshaft by IGBT chopper
Our value added
Proven experience of all kinds of
traction technology, addressing
OEM and non-OEM products.
Delivery time
Proven energy savings of up to 35%
Dedicated Lead Service Center
with strong expertise.
 MODERNIZATION

Paris Metro cars - Solution

replacing GTO power Panel substitution is very simple
and is performed overnight. We
module by IGBT power developed an optimized cost solution
module through the modification of the
power modules and interfaces only,
without modification of the whole
Obsolescence management of traction case. We then delivered
150 power module sets, replacing a plug and play solution.
the Gate Turn-Off (GTO) panels
The solution is based on proven
by plug & play Insulated Gate
technology and the design has
Bipolar Transistor (IGBT) panels.
been proven through prototyping.
450 modules are currently Plug and Play replacement module
In 2008, RATP and Alstom signed a being delivered.
partnership agreement to plan for
the power module obsolescence of
150 metro cars. Over a two-year
period, both engineering teams have
been working together on a research
and development program to jointly
identify solutions that guarantee
good operational conditions for
the fleet. After validation based on
static and dynamic tests on tracks,
eight pre-series cars were delivered
and installed on trains to realize
endurance tests on line 1 and line 4.

Managing traction obsolescence issues on 150 metro cars - Paris

Transport Services 43
Diesel and Hybrid
Energy efficient and environmentally-friendly operation solutions for locomotives
To comply with new regulations,
and to cope with aging rolling
stock, operators increasingly need
to upgrade their Diesel fleets.
For diesel locomotives, we
offer the Power Pack upgrade,
which complies with the latest
low emission standards.
Besides motorization, our offer
can also be extended to cover
the gearbox, bogie, driver cab,
new signaling and train control
systems. This can also be coupled
with a complete loco overhaul.
Dedicated to shunting locomotives,
we have developed a hybrid
traction add-on, successfully
implemented on BR203 and BR298
in Germany and the Netherlands.
To generate even greater energy
savings and improve your green
image, we offer the H3 shunting
locomotive. H3 is a modular platform
loco, declined in 4 different variants.
44 Transport Services
600kW battery loco. Pure battery Performance
version for light and zero emission
shunting service Fuel savings
700kW hybrid loco. 350kW diesel Emission reduction
generator and battery. Up to 50% Noise reduction
fuel savings
700kW dual-engine loco. Up to Key references
15% fuel savings
1000kW single-engine loco. Diesel upgrade: shunting locos
Worlds first locomotive with this BR203 and BR214 in Germany
power, with three axles and a and the Netherlands
maximum speed of 100kph. Up to Hybrid pack: hybrid locos in lease
8% fuel saving in its power class. agreement from 2010 to 2018 in
Can be used in light mainline Germany with MEG customer
service. H3 hybrid locomotives: VW in
Germany
Benefits
Compliance with regulations coupled
with other potential benefits such as
improved traction efficiency and lower
fuel consumption. Life time extension,
obsolescence solution, track access
cost advantage easy to drive
shunting locos and greener image.
Our value added
Proven experience in Hybrid Hybrid locos in operation for MEG -Germany
technology. Large track record for
shunting locomotive modernization.

Diesel upgrade
The average age of the worldwide
installed locomotive base is
increasing, especially for shunting
locos, which have an impressive
average age of more than 30 years.
The aging of the locomotive and its
systems may lead to obsolescence
issues, reduced availability, increased
operating costs and non-compliance
with changing environmental
standards. A key driver for operating
costs is energy consumption. The
replacement of an older diesel
engine on a diesel electric-loco-
motive, for example, can reduce
fuel consumption by over 20% and
deliver the same or even better
performance. Depending on the
run-rate of a locomotive, investment
in modernization can therefore
be earned through operational
savings in just a few years.
MODERNIZATION
Hybrid solutions The Hybrid alternatives
generate almost 20% cost
In the transport market, as in other savings, mostly fuel savings.
industries, environmental and energy
consumption requirements have
boosted the implementation of hybrid
technologies. These technologies
drastically reduce emissions, including
noise and Co2 emissions. But they
also help to reduce energy costs.
Alstoms Hybrid shunting locomotive
H3 is equipped with a 350kW diesel
generator and a battery. The efficient
and environmentally-friendly diesel
generator recharges the battery and
can also directly drive the electric
motor for peak loads. For partial
loads, the H3 Hybrid locomotive runs
exclusively on battery power and can
save 30-50% in diesel compared with
similar shunting locomotives. The
graph below shows a cost comparison
between continuing with existing
solutions, but modernized shutters,
versus the alternative of investing Hybrid solution reduces TCO
in a fleet of new hybrid shutters.
Transport Services 45
Bogie
Increased demand for higher load requirements and/or life extension
As the interface between the car and
the track, the bogie has to meet both
the highest standards of safety and
passenger comfort. Maintenance
costs also enter into the overall life
cycle cost equation. To address these
issues, we offer several solutions:
Design of technical improvements
Compliance with increased load
requirements
Savings generated by using
supplier alternatives
Drive line adaptation due to DC to
AC traction change
Bogies winterization
These solutions cover: bogies frames,
bolsters, wheel sets, brake systems,
suspension systems, gearbox,
traction motor, and tilting systems.
46 Transport Services
Benefits
Modernizing your bogie helps
extend the lifetime of rolling
stock, maximizes availability
and reliability and offers greater
comfort through noise reduction
and increased load capacity. This
will also reduce your maintenance
Spain: RENFE, 6 Euromed trains,
costs and extend revision intervals.
Our value added
Over 150 years of bogie expertise
Tilting technology leader
State of the art testing facility for
bogies in Neuhausen, Switzerland
Ability to reproduce OEM and
non-OEM bogies
Key references
UK: Virgin Trains, Class 390
Pendolino EMUs, bogie overhaul
and engineering changes
Romania: CFR, 100 coaches,
replacement of Goerlitz V bogies
with Y32 bogies
change from Iberian gauge to UIC
gauge
Kazakhstan: 27 KZ4ACs locos,
redesign of wheels and axles to
solve parts shortage on Chinese
bogies
 MODERNIZATION

A unique testing facility in

Switzerland
The Alstom Neuhausen site
has received from the Swiss
Confederation its accreditation
as railway test laboratory (ISO/
CEI 17025) for its activities of
tests and validation of bogies.
This certification, which attests
the know-how and expertise of
Alstom in this field, allow to carry
on these activities also for the
account of external customers.
Thanks to a test bench unique
in the world, which has been
built up since 2009, the latter is
able to test all the parts of the
bogies (frame, suspensions but
also gearboxes and motors) and
to reproduce their life cycle.

Transport Services 47
Train System
Upgrading the trains nervous system to fully leverage the potential of the rolling stock

Train control modernization includes Benefits Key references

the upgrading of the TCMS (Train
Control and Monitoring System), Our solutions allow you to fully USA, PATCO Philadelphia Full
driver desk, brake system, door exploit the performance of every modernization - 120 suburban cars
system and auxiliaries supply system. sub-system onboard the train. - first delivery: 2013
Additionally, the communication USA, MBTA Boston, Full moderni-
This service can be combined with
layer allows for significant data zation - 86 metro cars - first
other modernization services - e.g.
collection, providing greater input into delivery: 2014
traction or bogie modernization.
maintenance planning and operation.
Brazil, CMSP, Sao Paulo Metro
The modifications are validated at
The new train system will also L1&L3 Full modernization - 25x6
system level on a test bench, then
contribute to extending the and 22x6 metro cars - 2009 to
implemented on a test train to get
life of the train by resolving 2014
final validation, before series instal-
potential existing obsolescence
lation and certification support.
issues in the current system.

Our value added

Integration expertise as Original
Equipment manufacturer (OEM)
Safety expertise (doors, brakes)
Extensive experience of the
ergonomic design of the driver
desk
Data transmission to the ground
analysis using Traintracer

48 Transport Services

Rehabilitation of 120
transit cars, USA
Port Authority Transit Corporation
(PATCO) Philadelphia, rehabilitation
of 120 stainless steel transit cars
PATCO required solutions to update
its ageing fleet and deal with various
obsolescence issues. Its most recent
cars were built in the early 80s.
Solution
We supplied a complete overhaul
of the existing train cars to replace
out-dated systems with new
technology while maintaining the
major structural framing and external
shells. The cars were enhanced
with a full range of equipment and
MODERNIZATION
technology, including new couplers, Benefits
car-borne propulsion technology
and modern braking systems, Train life extension: +20 years
automated train control (ATC) Increased revenues through
equipment, door operator and control enhanced train attractiveness
systems, interior finishing including Maintenance cost reduction
lighting and seats, air-condi- Reliability improvements
tioning systems, new communi-
Enhanced passenger and driver
cation and information displays.
comfort
The entire refurbishment and testing
process took place in Alstoms rolling
stock manufacturing facility in
Hornell, NY - the largest of its kind in
the United States. Experts at Alstoms
Hornell facility also performed
on-site testing of the completed cars
to ensure safety and reliability.
A mock-up approach was
used to validate ergonomic
and aesthetic choices with the
customer and end-users.
Enhanced serviceability was also
a concern, and Alstom ensured
better access to traction control
equipment through improved
underframe arrangements. These
measures contributed to reducing
overall maintenance costs.
Transport Services 49
Signaling
Onboard installation for metro or mainline signaling equipment
Installing onboard signaling requires
both mechanical and electrical
modifications. These operations
include both installation design and
new mounting methods. For new
cross-border operations, other design
changes may also be required.
The design is typically validated
on board a prototype vehicle.
Integration safety studies may also
be implemented, depending on the
signaling equipment to be installed.
The signaling equipment may require
a separate contract and may involve
Alstom or non-Alstom equipment.
The solution is presented as a kit
to be installed. It contains all the
necessary parts and installation
instructions. Pre-fitment of the
train to save time on installation is
included. Installation and commis-
sioning are managed by Alstom staff
50 Transport Services
Options
If applicable, support for homolo-
gation by the respective notified
body
Installation by Alstom staff
Obsolescence management
Benefits
Typical train immobilization can be
as little as two days on series instal-
lations with fully trained staff.
Performance
Kits delivery time
Train immobilization time
Our value added
Extensive signaling expertise
Broad range of in-house signaling
solutions
Address Original Equipment
Manufacturer (OEM) and
non-OEM signaling products
Key references
Alstom Communications-Based
Train Control (CBTC): Milan,
Amsterdam, Lille
Thales CBTC: UK- Northern Line
and Jubilee Line
European Railway Traffic
Management System (ERTMS):
Spain- 123 CIVIA commuter trains
ERTMS + French signaling:
Spain-Madrid-Paris AVE
Alstom Sistema Controllo Marcia
Treno (SCMT) for Italy: French
BB36000 locos
Alstom Positive Train Control
(PTC): USA, Amtraks North East
Corridor, freight and commuter
trains, 400+ carborne systems
 MODERNIZATION

Scope
French signaling equipment
integration (KVB, ATESS, RPS,
Bi-Mode Radio, TVM 430) and
ERTMS upgrade
Propulsion System adaptation to
allow 1.5kV operations in France
Interior changes to increase
passenger capacity

High-speed cross-border Challenge & Solution Performance

operations
To develop their activity, the Spanish
and French national rail operators,
Renfe and SNCF, decided to jointly
run high-speed commercial operations
between Spain and France.
To enable the trains to travel from
one country to another, they had to
be interoperable. This means they
had to adapt to a variety of power
voltages, signaling equipment and
technical specifications for interope-
rability, in line with European Union
requirements. To this end, RENFE
awarded a contract to Alstom to
adapt 10 existing AVE (Alta Velocidad
Espaola) trains to run on French
lines. These trains were originally
built by Alstom about 20 years ago.
In terms of design, new signaling
equipment integration represented
the first challenge. Special care
was taken to ensure under-frame
integration of new antennae
and the arrangement of Human
Machine Interface (HMI) modules
in the Driving Cab. All in all,
1,045 drawings were generated
to undertake the modification.
Validation and homologation were
also a major challenge. They involved
type and serial tests in both Spain and
France, with three trains in parallel.
We also faced severe electromagnetic
compatibility (EMC) issues due to
non-compatibility with an older
generation track circuit in France.
We needed to call on our extensive
internal and external expertise to
solve the problem and team work
was the key to our success.
With the opening on December 15,
2013 of the direct high-speed line
linking Paris in France to Barcelona
in Spain, Alstoms high-speed trains
have now crossed their 16th border.
Alstom is the only rail manufacturer
to have built more than 1,100
high-speed cross-border trains, in
service in 18 different countries.
Building on a good performance
record, operators SNCF and Renfe
have announced the introduction of
an additional daily service between
the two cities from March 31, 2014.

Transport Services 51
Passenger Experience
Develop and deliver modernization kits to enhance the passenger experience
This modernization service features
all aspects of the train passenger
experience. The scope of such
a modernization can be fairly
broad and varied, and covers:
Interior comfort and aesthetics,
e.g. heat ventilation air
conditioning, seating, floor
coverings, carpet, sidewalls,
ceiling, bike support, hand rails,
grab poles, luggage rack and
lighting
New services integration, e.g.
infotainment, passenger WiFi,
power supply at seat, catering
solutions, video surveillance,
ticketing, seat reservation system
Exterior aesthetics, e.g. livery,
painting, front-end refurbishment
Alstom designs the solution. The
design is generally validated with
the customer on a prototype
vehicle. Installation can be
proposed as an option.
52 Transport Services
Benefits
The modernization project allows
you to restore a trains level of
attractiveness and comfort even to
the point of delivering the quality
experience of a newly-built train.
Increased passenger satisfaction can
translate into more journeys and
revenue - and all that at a reduced
cost compared to the acquisition
of new-build rolling stock.
Upgraded equipment can also provide
more than comfort and contribute to
a different operation. For instance the
addition of catering facilities or toilets
allow for longer journeys. New seat
arrangements using, for example,
seats that require less space, can
also help grow the capacity of a
train and sell more seats per train.
Performance
Kits delivery time
Train immobilization time
Our value added
In-house design and styling
Ability to team up with local
designers
System integration as OEM
Access to worldwide supplier panel
Incorporating an experience of
modernization, taking into account
specific constraints such as
dimension dispersion.
Key references
UK, Northern Line, mid-life
overhaul, 106 metro trains
Spain: RENFE, AVE mid-life
modernization, 18 trains
Portugal: CP, 57 Siemens
EMU commuter trains, full
modernisation
Germany: HLB, 25 DMUs - interior
modernization
France: RATP-SNCF, 119
commuter trains, mid-life
modernization
Chile: Santiago, 35 metro trains,
HVAC installation

Modernization of
High-Speed Trains, Spain
Spain, RENFE, modernization of 18
AVE high-speed trains manufactured
by Alstom that have been in
commercial operation for 15 years.
Scope
The full modernization project
included the implementation of
a new interior design including
seats, lateral wall coverings, ceiling
and floors, luggage racks, toilet
cabins, passenger infotainment and
mobility-impaired access renewal
as well as exterior painting. In
addition, the cafeteria coaches
and galleys have been modernized.
The works were performed from
2006 to 2009 on a fleet of 18 trains
in the regular maintenance depot
to limit the impact on operations.
Benefits
The attractiveness of the train has
been restored and the moderni-
zation ensured that the AVE trains
keep their reputation and image as
a modern and comfortable mode
of transport. The project has had a
very positive impact on customer
satisfaction. The modern look,
additional space for passengers and
luggage and easier accessibility for
passengers with reduced mobility in
compliance with the new regulations
were among the positive results of
the full modernization project.
MODERNIZATION
Case Study - EMU
modernization (Portugal)
Portugal, CP, modernization
of 57 EMU trains supplied in
1970 by Siemens/Sofreame.
Scope
Modernization of traction/braking
with the target of reducing energy
consumption by more than 25%
and improving passenger comfort
through the installation of an HVAC
system and a modern passenger
information system. Improvements
have been made to the interior
design, including seat modernization
and a review of the lighting system.
The front end unit has been replaced
and a digital driver desk installed.
Benefits
The modernization works allowed
the operators to extend the lifetime
of its asset and at the same time
ensure passenger comfort on this
suburban train. The addition of the
HVAC system played an important
role, as did other equipment, like
new seats and the passenger
information system, which contribute
to a fresh travel experience.
Transport Services 53
Accessibility
Compliance with new regulations. Making trains more accessible to disabled passengers
Upgrading for people with reduced
mobility (PRM) is mandatory in
many countries. Taking into account
the existing train design and the
applicable regulation, a design
is produced that can encompass
tip-up seats, lights, interior colours
(contrast), pictograms, accessibility
to passenger alarms and intercom,
door pushbuttons, passenger
information displays, buzzers,
ramps and ways to reduce gaps.
The design is typically validated
on board a prototype vehicle.
The solution is presented as a kit to be
installed. It contains all the necessary
parts and installation instructions.
Options
Installation by Alstom staff
can be offered as an option
54 Transport Services
Benefits Key references
Compliance with regulations coupled France: Citadis Le Mans
with revised signage can significantly Spain: RENFE, UT447 commuter
improve the passenger experience trains
and train attractiveness. Other
US: Caltrans, California Bi-level
upgrades can also be deployed
cars
during the same operation.
You will also benefit from a
renewed social image.
Improved accessibility is
benefiting to all passengers
Performance
Kits delivery time
Train immobilization time
Our value added
Expertise as train integrator and
manufacturer
Citadis: short delivery time with off
the shelf solutions
Regulation knowledge
 MODERNIZATION

Upgrade for accessibility -
Le Mans, France
Solution
After analysis of the gaps between the
tramway design and the conditions
required by French law, the Alstom
team then proposed alterations to
the tramway for full compliance.
These operations concerned physical
access to the train and access to
information - both visual and auditive.
Space dedicated to wheelchairs
was widened, intercommuni-
Performance
14 months from contract signature
to first upgraded Citadis in
commercial service.
22 months from contract signature
to full delivery, including design
phase, prototype validation and
production of 26 modernization
kits.
Fleet upgraded without impact on
commercial service

Le Mans Citadis tramway: cation push buttons were lowered

upgrade for PRM access (People
with Reduce Mobility)
Scope
Engineering of train modifi-
cation, first train modification and
validation, kits delivery to retrofit
the fleet of 26 Citadis tramways.
As part of the construction of Line 2
of the Le Mans tramway network,
the customer ordered new Citadis
trams fully compliant with the latest
accessibility regulations (French law
no.2005-102 dated 11/02/2005).
To ensure a homogeneous fleet, the
customer decided to upgrade the
older Citadis fleet operated on Line 1.
and tip up seats adapted.
The visual contrast of prehension
handles inside vehicles was
accentuated by the use of colors
for easier differentiation and sound
announcements were added to
indicate imminent door closing.
The design was executed in
close collaboration with the
customer. Solutions bore in
mind mounting constraints to
reduce immobilization time.
Kits were delivered by Alstom
with all the necessary instructions
and installed by the customer.

Transport Services 55
PARTS & REPAIRS
Spare parts
Efficient supply chain management for Alstom and non-Alstom parts
Supply of Alstom and non-Alstom
spare parts or spare part kits
for preventive and corrective
maintenance, accident
repairs and overhauls.
Spare parts or spare part kits
can be provided as follows:
Spot request: ad-hoc customer
request for specific parts supply
Spare parts catalogue: pre-defined
parts list with negotiated prices
Availability Service: see page 54
Technical Support and Spares
Supply Agreement: see page 6
This service is supported by the
Partsfolio e-business solution: web
ordering and tracking, illustrated
parts catalogues, management
of the repairs process, EDI
(Electronic Data Interchange).
58 Transport Services
Benefits Key references
Predictable cost Alstom fleet operators worldwide.
Web ordering tool
Easy to install kits
Access to +4,000 suppliers
Performance
Delivery time and price
Our value added
Local presence - qualified staff
worldwide, large industrial
footprint
Access to worldwide supplier panel
Covers OEM and non-OEM
products
PartsFolio -Web ordering tool
 PARTS & REPAIRS

Santiago Metro, Chile Nanjing Metro, China

216 Metropolis cars, Line 4 432 cars, Line 1 & 2

Scope Scope
Management and supply of spare parts (398 items) Management and supply of spare parts (43 items)
Corrective maintenance parts Corrective maintenance parts
Repairs Accident/vandalism
Frame agreement with two lists: Buffer stock management
List 1: availability service 10-year overhaul
List 2: price catalogue
Performance
Performance Immediate delivery from local stock in customers
OTIF (On-Time In-Full delivery) 100% warehouse
31 days average repair lead time

Transport Services 59
Repairs
Faulty components are repaired and returned to operations

Repairs service for repairable Benefits Key references

components from Alstom and
other Original Equipment Committed lead time Alstom fleet operators worldwide.
Manufacturers (OEM). Large repair portfolio
Web tracking tool
Key features
Repaired components include
Performance
transformers, circuit breakers, Lead time
traction power modules, auxiliary
Warranty
converters, electronic controls,
electrical motors, bogies, dampers
and brakes, HVAC equipment, as Our value added
well as signaling equipment.
Local presence - qualified staff
Delivery either as standard worldwide, large industrial
repairs services or unit exchange footprint.
with Alstom-owned float. Access to worldwide supplier
Standard repairs service includes panel.
component test, quotation and repair Covers OEM and non-OEM
(if economically sound) in one of products.
Alstoms repair centers. Pricing by
quotation or fixed fee depending on the
level of repair (light/medium/heavy)
Unit exchange service is the instant
exchange of a faulty component
by a reconditioned one from an
Alstom-owned stock of repairable
components (float) against a flat fee.
Both processes are supported
by the Partsfolio e-business
solution (electronic management
of repairs process).

60 Transport Services

Reducing repair lead time
of traction electronics
The operator of a fleet of Alstom
locos used to have faulty Agate
traction control equipment repaired
by the Alstom Lead Service Center
in Villeurbanne after the fleet
warranty phase expired in 2008.
In the initial setup, broken-down
Agate modules were tested on a
test bench at the clients site and
faulty electronic circuit boards
(ECBs) sent to Alstom for repair.
As this was done on a case-by-case
basis, the lead time for these spot
repairs was 70 days. On average, six
locomotives were out of service due
to traction equipment repair times.
PARTS & REPAIRS
Challenge Performance
The operator wanted to drastically As a result of this new set-up,
improve fleet availability. Alstom was able to reduce lead
times by over 50%, down to 29
Faced with the need to invest in
days, with an OTIF of 95%.
a larger float of electronic circuit
boards, the client turned to Alstom
to jointly develop a way to improve
lead times on these repairs.
Solution
A multi-year contract with a
planned annual volume of 500
ECBs for repair, allowed Alstom to
fine tune its supply chain set-up:
Set-up of a stock of critical ECBs
with long repair lead times
Set-up of a stock of critical
components (CPUs, RAMs), some
of which had started to have
obsolescence issues
Weekly delivery service at the
client site
Nomination of a contract manager
Transport Services 61
Availability Service
Minimizing parts supply risks

Supply of spare parts, kits and Benefits Key references

repairables with optimized
prices, guaranteed availa- Guaranteed availability More than 30 long-term service
bility and lead times. Short lead time frame contracts in France, UK,
Sweden, Netherlands, Italy,
Reduced inventory
Spain, Chile, USA, Hong Kong
Key features Web ordering tool
Material Availability Service
(MAS) characteristics: Performance
Typical contract duration: 5 years Availability
Negotiated prices for a defined list Lead time
of parts and kits
Low lead time: immediate delivery Our value added
for local stock and 48-hour lead
time from central warehouse Supply chain management
Annual volume commitment Access to worldwide supplier panel
agreed between customer and Obsolescence monitoring
Alstom
Obsolescence monitoring and
alerts for parts included in availa-
bility service contract
Option: technical support to
maintenance team
MAS contracts are supported
by the Partsfolio e-business
solution: web ordering and tracking,
illustrated parts catalogues, EDI
(Electronic Data Interchange).

62 Transport Services
 PARTS & REPAIRS

Class 334, UK Montpellier tram, France

ScotRail, UK TAM Montpellier
40 x 3-car class 334 Juniper EMU 83 Citadis tramways

Scope Scope
Management and supply of all materials for Availability service for a list of spare parts (1,000
level 1-4 maintenance (1,600 items): items) and repairs catalog (price & lead time)
Preventive & corrective maintenance parts
Performance
Component repairs and overhauls
100% measured OTIF
Additional services: reliability growth
engineering and local technical support 5 days delivery lead time
100 order lines/month
Performance >150 suppliers managed
No train held for missing material since contract start
100% parts delivered on time
1,600 items managed
2,000 items supplied/month
6-8 weeks turnaround time for repairs

Transport Services 63
Overhaul
Returning train components to OEM condition

Performing the scheduled overhaul of Benefits

train or signaling system components.
Key features
Overhauled components
include: bogies, traction motors,
brake systems, switchgears,
power-pack, electronics (of
trainborne or track-side type).
Using our design know-how
and industrial expertise we can
return all types of components
back to their OEM condition using
either our Lead Service Centers
or by setting up specialized
workshops at customer sites.
Lead service centers include:
Bogies: Neuhausen, Switzerland
Traction: Ridderkerk, Netherlands
Motors: Preston, UK
Electronics: Villeurbanne, France
Switchgears: Tarbes, France
This service can be offered standalone
or included in maintenance contracts.
Engineering expertise
Lifetime extension
Secured residual value
Performance
Component reliability
Lead time Key references
Italy: ETR 600 & 610;
Our value added UK: WCML Class 390 H2&H3
Technical expertise overhauls; Class 323 C6 overhaul;
Class 175 10-year overhaul; JLE
state of the art tools Metro bogie overhaul;
Non-OEM servicing Eire: LUAS tramway 600,000 km
overhaul, including brake system;
Germany: Regio-Citadis Kassel,
bogie overhaul contracts
Hong-Kong: Metro DC traction
motors overhaul;
France: Citadis Lyon Arpge bogies
overhaul.

64 Transport Services

Light rail vehicles, motor
overhaul, France
The fleet of a French urban operator
running 24 Siemens automatic light
rail vehicles (VAL) was approaching
the 1.2 million km overhaul mark
for its 136 Alstom traction motors.
Even though the franchise was in
the process of being retendered,
it became clear that the overhaul
had at least to begin during the
last year of the current contract.
The previous 600,000 km
overhaul of these motors had
not been done by Alstom.
Challenge
The operator had the choice
between three options:
1. Invest to carry out the
overhaul internally
2. Use small external component
repairs workshop
3. Turn to OEM for overhaul
Option 1 was ruled out, as it would
have required the operator to
invest in specific tools and recruit
resources just to cope with the
workload. Having to choose between
options 2 and 3, the customer
turned to Alstom to see if an OEM
overhaul was cost competitive.
PARTS & REPAIRS
Solution
On the basis of 136 motors to
be overhauled, Alstom proposed
a flexible overhaul contract
with the following features:
Limited initial fixed tranche and
option, conditioned by franchise
renewal
Fixed lead time: 5 weeks for the
overhaul of a batch of 8 motors
Leveraging its OEM installed
base knowledge; Alstom was
able to propose an extended
warranty of two years.
This solution fully met the needs
of its client in terms of flexibility,
quality and, last but not least, cost.
Transport Services 65
Test Benches
Specialized tools to optimize recurrent maintenance tasks
Some maintenance tasks represent
a heavy workload when the
appropriate tooling is not available.
Alstom develops special state-of-
the-art tools to automatize
equipment testing.
These tools include:
Customer Test Tool (CTT): based
on a generic bench test platform,
various configurations are available
to test traction electronics, train
control and monitoring systems
(TCMS), public address and
customer information systems
(PACIS) and auxiliary converters
HydraDIS-depollution unit:
portable device for flushing and
cleaning of Citadis hydraulic brake
and piping
66 Transport Services
Standard services supplied Performance
with our test tools:
Up to 30 products tested with one
Customer needs analysis and test bench
proposal set-up
Test duration
Transport, delivery and installation
Completeness of the automated
of equipment
tests
User manuals, training and level 1
Delivery time
maintenance
Warranty: 12 months
Our value added
Additional services are available:
warranty extension, technical Proven tools used by Alstom
support, maintenance, training, maintenance staff
spares or product evolutions, e.g. Technical expertise
to test additional components.
Key references
Benefits
CTT: more than 60 test benches
Automated tasks are less expensive installed in Europe, America, Asia
but also less prone to human error for and Pacific
safer and more efficient maintenance, HydraDIS-depollution unit:
translating into maintenance savings Barcelona and Murcia tramways
and reduced train downtime. in Spain
You will also have access to our
testing expertise and support.

Shanghai Metro, China
TCMS, Train Control & Monitoring System,
and Traction electronics test bench equipment
for Shanghai Line 10 and Line 2EE
Scope
Provision of 2 Customer Test Tools (CTT) and
installation in Shanghai Line 2 depot
Performance
Level of fault detection: module or circuit board
Testing duration:
min 15 min
max 1hour
Warranty: 12 months (with possible extension)
PARTS & REPAIRS
Santiago Metro, Chile
On-board signaling (UNIVIC product)
Automatic train control test bench
equipment for Santiago Metro, lines 3 & 6
Scope
Provision of one BTE (Bench Test Equipment)
and installation in Santiago
Neptuno depot.
Performance
Level of fault detection : LRU (Line
Replaceable Unit) identifying the faulty
SRU (Shop Replaceable Unit) for suitable equipment.
The test bench performance in terms of duration is roughly:
Bench test starting: 5min
Boards programming: 20 min
Equipment Test: 1:30
Transport Services 67
Transport/Services Catalogue /EN/07.14/FR - ALSTOM 2014.All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be
relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice.
Reproduction use or disclosure to third parties, without express written authority is strictly prohibited. ALSTOM, the ALSTOM logo and any alternative version
thereof are trademarks and service marks of ALSTOM.
The other names mentioned, registered or not, are the property of their respective companies.
Photo Credits: ALSTOM Transport - Design and production: Z&A conseil Clichy France

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