May 2016

CREW ROLE DESCRIPTION

POSITION PURPOSE

MCDONALDS BELIEFS
To deliver an exceptional customer experience every time, whilst upholding McDonalds beliefs and adhering to our Policies and Procedures.

PRINCIPAL ACCOUNTABILITIES
Your main responsibility as a Crew Member is to ensure that you are delivering the highest level of customer service, in a clean and safe environment. In You are open, honest and in
addition to adhering to McDonalds Policies and Procedures, you are responsible for: the moment

Following basic people essentials (eg. Following critical standards for raw and Use the Hazard Log to identify and assess
PEOPLE

QUALITY, SERVICE, CLEANLINESS (QSC)

WORKPLACE SAFETY
uniforms, grooming and punctuality). finished product quality, service speed, hazards.
Understanding the how to and why cleanliness and sanitation. Report all work related near misses,
behind McDonalds Policies and Delivering fast, friendly and accurate injuries and illnesses as soon as possible.
Procedures. service to all customers Follow correct procedures and You are confident in
Understanding and supporting the Open Welcoming every customer with a smile reasonable instructions including wearing embracing big ideas and
Door policy. and being genuinely friendly at all times. Personal Protective Equipment (PPE) when having a say at work
Promoting teamwork to achieve Attending to customers needs as a instructed.
restaurant goals so that assigned tasks primary focus. Look after yourself, other crew members,
are performed in a timely manner Attempt to resolve simple customer managers and customer who may be
Assisting others when needed while enquiries and referring difficult customer affected by what you do or do not do
demonstrating consideration for proper enquiries to a Manager. while at work.
procedures. Adhering to restaurant performance Do not put other employees, customers, You put our customers at the
Following McDonalds practices as set out standards for crew stations and as per contractors or visitors at risk of injury/ heart of everything we do
in the Crew Essentials handbook. shift manager directions illness
Following all reasonable instruction Following directions for the Do not intentionally or recklessly interfere
given by an authorised person (eg. crew implementation of new products and with or misuse equipment or any other
trainer, manager, licensee) procedures. . item supplied at our workplace.
Acting as a brand ambassador for Actively supporting local and national
McDonalds at all times whilst adhering to promotions to maximise sales potential.
the Respectful Workplace Policy Being aware of the goals and targets of You genuinely care about
SANITATION/HYGIENE

the restaurant. This ensures your actions your colleagues at work, our
contribute towards achieving them. menu, and great customer
Maintain operational & kitchen areas to service. You take pride in
exceed customer cleanliness, comfort & your work and have fun while
you work.
FOOD SAFETY/

convenience expectations including the

restocking of work stations.

McDonalds beliefs highlight our ways of

working together to deliver on our business
goals. Our beliefs inform decisions that we You are a responsible citizen
Following all food safety, sanitation and make at work and the ways in which we in the community in which
hygiene requirements and practices. work. you live and work