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1. Safety Information
To prevent personal injury, equipment damage and service interruptions, personnel working
directly on equipment must be
trained, authorized, and qualified to carry out the tasks required
able to follow safety guidelines
3. Maintainenance
1. Power Supply: Check voltage to ensure that supply is within range of -40 to -60 Volts
DC.
2. Earth Resistance: Check the earth resistance to be less than 5ohms.
3. Equipment generates heat and hence room should have adequate air circulation. Check
working of air conditioner.
4. Fan filter to be cleaned.
5. Check rack fan is working.
6. Ensure that unused optical ports are admin down. This prevents damage due to optical
laser.
RMA Process:
The problem resolution process should have been completed.
Tejas TSC/NSG should have verified and certified the problem as a hardware failure and
requires the part to be repaired or replaced, as the case may be. Based on this resolution case ID
will be shared.
The repair or replacement, as the case may be, shall be through Tejas Return Material
Authorization (RMA) process.
Customer shares the Part details, Serial Numbers and any other additional details as required in
the RMA form for generation of an RMA Number.
Tejas RMA team provides an RMA Number for the failed part after verifying and confirming
the problem.
Once the RMA No. is available customer ships RMA items to Tejas as per following
procedure:
Please mention your RMA No. in shipping documents and attach a copy of form along
with documents. Also Paste a copy of RMA form on the shipping box.
Items must be put in Antistatic bags and should be packed in corrugated boxes to avoid
damages.
In shipping documents, please declare that "The goods shipped are only for Repair and
Return and the value mentioned is only for insurance purpose and doesn't carry any
commercial value".
Items received without proper packing will be rejected and returned back to sender.