LOCAL STANDARD OPERATING PROCEDURE

ENGG. LSOP NO: Date of Issue:

Approved by: Date superseded:

PROCEDURE TO HANDLE A FIRE ALARM & DIFFERENT STAGE OF FIRE

OBJECTIVE:
To react to a Fire Emergency situation, in the most effective manner and in the shortest
possible time to avert any damage to the lives and property.
To bring awareness towards fire safety amongst all associates in a Hotel environment.
PROCEDURE:
The Fire alarm is sensed audibly and visibly by Engineering associate manning the Engineering
control room, LP Associates Manning the LP Control Room & At your service. The Fire control
panel indicates the exact address/location of the fire.
On activation of a fire alarm in the Central Fire Alarm Panel at the engineering control room,
associate will acknowledge the Fire alarm & entire hotel will turn on Red Code.

LOGICS:

Fire Alarm incase from Public areas:

Public Addressing System and Strobe lights will switch on automatically.

Air Handling Units (AHU) will switch off.
Smoke Exhausts will start.
PA System will announce the followings:
1. May I have your attention please? (Twice).
2. This is an announcement from the hotel management. The fire alarm system in
the building has been activated. Trained persons have been dispatched to the
same, Please wait for the further instruction
Thank you for your cooperation.

Fire Alarm incase from Kitchen areas:

Above mentioned logics will remain the same.

Gas Valve will get switched off.
Power points of particular kitchen will trip off.
Hood lights will switch off
Exhaust fan for hoods will start
Supply air fan will trip off

Fire Alarm incase from Guest Floor Corridors:

Based on the location of the fire alarm the following actions will take place in the particular
wing of the floors.
Smoke exhausts will be on along with the Dampers of particular wing.
Strobe lights will switch on of particular wing.
Sounder base (Beep) will switch on of particular wing.
 Hooter will switch on of particular wing.

The same logics will work and activate a floor up and one floor down of the affected area.

Fire Alarm incase from Guest Rooms:

Room sounder base will activate (Beep)

Above mentioned All logics will continue working till the fire alarm is reset at Fire Alarm Panel
at Engineering control room.

After acknowledgement of a fire alarm on the Central Fire Alarm Panel, associates from
Engineering control Room and LP Control Room, inform the Following Fire Emergency
Response Team Members:

EMERGENCY RESPONSE TEAM

SR. No. TEAM MEMBERS RESPONSIBILITY CONTACT NO.
LP Control Room
Shift In charge of Loss associate through
1 9987711261
Prevention Walkie-Talkie/
Mobile/Phone
Engineering Control
room associate through
2 Engineer Shift In Charge 9987711218
Walkie-
Talkie/Mobile/Phone

Upon getting the information of the Fire Alarm, Loss prevention Team Member and Engineering
Team Member will reach at the location of alarm within 3 minutes.

Loss prevention associate and Engineering associate responding to the fire alarm must
carry fire extinguishers and fire exit door keys with them.

After getting the fire alarm AYS will inform the Members of Hotel Fire Brigade to reach at the
Loss Prevention Control Room within minimum time.
HOTEL FIRE BRIGADE
SR. NO TEAM MEMBERS RESPONSIBILITY CONTACT NO.
AYS through Walkie-
1 Duty Manager F&B 9987711231
Talkie/ Mobile/Phone
AYS through Walkie-
2 HK Team Leader 9987711305
Talkie/ Mobile/Phone
CDP (Lotus Caf AYS through Walkie-
3 Ext No. 3278
Kitchen) Talkie/ Mobile/Phone

All the members of HFB will remain stand by with the Fire Fighting equipments at the Loss
prevention control room till the further instructions from AYS.

On reaching the location of fire alarm, there can be two possible situations, which are:
1. No Fire
2. Fire
 In case of NO FIRE, entire hotel will turn back on Green Code

Incase of NO FIRE Simultaneously, following steps will be taken by the following team
members:

Responsible Team
Responsibility
Member
AYS will be informed by dialing 6666 from the nearest LP Shift In charge
telephone/walkie-talkie about Green Code by using following from the site of Alarm,
information: through Walkie-
Talkie /Mobile/Phone
Name
Designation
Department

LP Associate and HFB at Loss Prevention Control Room will be LP Associate from the
informed about the Reason of the alarm. site of Alarm, through
Walkie-
Talkie/Mobile/Phone
Engineering Associate at the Engineering Control Room will be Engineering Associate
informed about the reason of the alarm and will be asked to reset from the site of Alarm,
the system. through Walkie-
Talkie/Mobile/Phone
Engineering Control Room, Loss Prevention Control Room and AYS will make a note in their
shift log books, and HFB Team members will return to their respective departments.
RECEIVING FIRE ALARM
FLOW DIAGRAM
START

Alarm Received on Repeater Panel Alarm Received on Repeater

LP Panel AYS

Alarm Acknowledge by Engg Control

Desk at Engg office

Informs LP Lead Associate

Informs Eng. Shift Incharge AYS Agent
about Fire Alarm with exact
about Fire Alarm with exact informs to Hotel
location of Alarm.
location of Alarm. Fire Brigade Team

Fire Emergency Response Team consists of Loss Prevention In charge/Loss

Prevention Associate, Shift Engineer / Engineering Associate. The members of this
team will proceed to alarm site to investigate the alarm (Check if False Alarm or a
Real Fire) and Hotel Fire Brigade Team Consist of HK TL, CDP and Duty Manager
F&B proceed to LP Office and wait for further instruction.

NO
FIRE
No Fire, Green Code

YES

SEE CONFIRMED
FIREFLOW DIAGRAM
IN CASE OF FIRE SITUATION AT THE LOCATION

In case of FIRE situation, Simultaneously following responsibilities will be taken care by

the following Team Members:
Responsible Team
Responsibility
Member
Disconnecting all electrical equipments and isolating affected Engineering
area (Incase of Electrical Fire). associate at the site
of Fire.
AYS will be informed by dialing 6666 from the telephone or
walkie-talkie from the site of Fire and inform the following:
Name
Designation LP Shift In
Department Charge/associate
Type of the fire from the site of Fire.
Location of the fire
Size of the fire.

Extinguish the fire after analyzing:

1. Type of Fire.
2. Size of Fire. LP Shift
Incharge/associate &
By using a suitable fire extinguisher from the nearest Engineering
Location. associates at the site
Blanketing the area and cutting off the air supply to the of Fire.
fire.
Any quick and logical means to extinguish the fire.
Hotel Fire Brigade Members will be informed about the Fire
situation by calling up the Loss Prevention Control room and AYS Associate
dispatch them at the location of fire.
 Incase of Fire, AYS will also inform Fire Emergency Organization and Core Fire
Fighting Team members.
The Fire Emergency Organization and CFFT team will gather at fire command centre.
(Main Fire Command Centre is AYS and Incase of Emergency at the AYS the Alternative
Fire Command Center would be LP control room).
EOC will take the feedbacks from the ERT / HFB team on regular basis from the site of
Fire.
EOC will brief the CFFT Members about the situation and will allocate the specific
Responsibilities.

FIRE EMERGENCY ORGANIZATION

SR. ROLE IN CASE OF
No. TEAM MEMBERS CONTACT NO.
EMERGENCY
Director of Engineering Emergency
1 (Emergency Organization Organization Chief 9987633333
Chief)
Deputy Emergency
2 Direction of Loss Prevention 9987711259
Organization Chief
Alternate Emergency
3 General Manager 9833158587
Organization Chief
DM /Assistant Front Office Alternate Emergency
4 Manager/ Front Office Organization Chief 9987711273
Manager
Alternate Emergency
5 Director of Operations 9820442777
Organization Chief
Alternate Emergency
6 Director of Rooms 9987711206
Organization Chief
Director of Marketing
7 9987711327
Communication
8 Director of Sales 9987711329
9 DOF/FC 9820910336
10 Director HR/ HR Manager 9987711205

CFFT MEMBERS
ROLE IN CASE OF
SR. No. TEAM MEMBERS / DEPT. EXTENSION
EMERGENCY
1 Housekeeping / Laundry CFFT 3078 / 3075
2 Engineering CFFT 3388
3 Front Office CFFT 3136
4 Lotus Caf CFFT 3276
5 IRD CFFT 3790
6 Banquet CFFT 3336
7 Main Kitchen CFFT 3718
8 Mezzo Mezzo Kitchen CFFT 3780
9 Spa CFFT 3610
CONFIRMED FIRE FLOW START
DIAGRAM

Fire Emergency Response Team informs that

alarm is Confirmed fire to AYS

AYS Agent will inform Loss

Prevention Control Room to AYS Agent will inform through
Send Hotel Fire brigade to the phone / Group SMS to the Fire
site of fire. Emergency Organization and CFFT
members.

The Fire Emergency Organization and CFFT members will assemble at

AYS Lobby, where EOC will brief the team and take decision for
evacuating the area and calling the fire brigade.

AYS to call Fire

Brigade if, approved
EVACUATION
ORDERED by EOC.

YES
NO

SEE EVACUATION Wait for further instruction from EOC

FLOW DIAGRAM or Code Red Clear.
 Incase the Fire is uncontrollable and Evacuation has to be carried out, LP shift
Incharge from the site of fire, will inform the same to EOC.

After the analysis on the feed back of Fire Situation at the site of fire from Emergency response
team, General Manager/EOC will decide about evacuation of particular affected area or entire
Hotel Building.

Incase decision on evacuation is taken, following logics will work:

All the above mentioned Logics will remain the same.

Drill Push Button will be activated by Associate manning the Engineering Control Room.
Strobe lights and Hooters will start on the all the Guest floors (There will be no
announcement).
PA System will announce following the pre-recorded message only in the Public area:
Attention-Attention, an emergency has been reported in the building. Please cease
operation and leave the building through utilizing nearest exit and fire exit. Please do not
use elevators.

Above mentioned logics will continue working till fire alarm is reset at Fire Panel in Engineering
control room.

Following are Assembly Points for Guests and Associates:

Guest: - Swimming Pool near Salt Water Pool/Main Pool.

Associate: - Associate Gate.

EVACUATION DIAGRAM START

Emergency Organization Chief will ask the Engg Control

desk to make an announcement of Evacuation (Partial /
Full).

Eng. Control Desk associate then activate the drill

push button and will also start to make an CFFT members will proceed to the
announcement of Evacuation. floors, Assembly points to carry out
their respective duties.

HFB & CFFT will carry out their
respective duties and help guests to
reach the Assembly Point.
EOC / CFFT team will receive and Escort the Local fire
brigade at the site of Fire and after completion of total
evacuation EOC will instruct HFB / CFFT to Leave the
building and then leave the command centre with
remaining associates.

EOC will wait for the further instruction from Chief Fire
Brigade Officer i.e. Code Red Clear, re-entry in the Building.

Appropriate reports will be made by the Loss Prevention and

necessary documentation will be prepared by Housekeeping and
Finance for Insurance Claim.

STOP
Job responsibility of Emergency Organization Chief (EOC):

Will take charge as Fire Commander.

Has to be available on call round the clock.
Will reach AYS, after getting the call from AYS, about FIRE. (If, not in the hotel but in
the same city, than should reach the hotel within minimum time).
Ensure the Logics are working through getting feed back from the engineering control
room.
Will decide and make an action plan on the basis of feed back from HFB from the site of
fire.
Will make a list of all CFFT Members reported at the Command Centre and brief them
accordingly.
After reviewing the feed back from LP Shift in charge at the site of fire will instruct
CFFT members to move to the affected area.
EOC will divide the CFFT members in following teams:-
1. Rescue & evacuation (04 Nos)
2. Salvage (02 Nos)
3. Cordon Off (02 Nos)
4. Guest Assembly Point (01 Nos)
5. Associate Assembly Point (01 Nos)
The CFFT Member will also carry the items from the Emergency Kit available at the
Fire Command Centre as per their job responsibility, contains are as follows:-
1. Gas Mask
2. Fireman Gloves
3. Fireman Axe
4. Flashlights
5. Burn shield
6. Ropes
7. Fluorescent Jackets
8. First Aid Kit
Will receive and make use of the check lists of Job Responsibilities during Fire
Emergency, available at the AYS.
After discussing the feed back from the site of fire, with GM and DOLP, will decide on
Evacuation, whether required for particular area or entire hotel.
Instruct AYS to inform Engineering to announce EVACUATION through Drill Push
Button.
Ensure from Engineering through AYS, that Evacuation message has been flashed in the
area decided or entire hotel (Floors, Public area, Banquet Halls, Restaurant etc.).
On the instructions of GM; EOC will instruct AYS to call Fire Brigade.
Meet the Fire Brigade commander and will brief about the situation.
Based on the feedback from the fire brigade officer; EOC will instruct CFFT and HFB to
evacuate.
Maintain the record of all the feed backs getting from the different departments and
coordinate with the fire brigade officer.
Last person to leave the command centre along with the remaining associates.
EOC along with Loss Prevention will make the comprehensive report on the entire Fire
Emergency.
Job responsibility of Core Fire Fighting Team (CFFT):

Members will sign in and sign out on the board outside the Loss Prevention Control room
on daily basis.
Leaders of the respective department will not be part of HFB.
CFFT Leaders, which will be decided in the briefing of respective departments, will sign
in & sign out in the register kept at Loss Prevention Control room on daily basis.
In case of fire emergency call from AYS, Leaders of each department will ensure that all
the other Members from their respective department reach AYS Lobby.

CFFT MEMBERS
ROLE IN CASE OF
SR. No. TEAM MEMBERS / DEPT. EXTENSION
EMERGENCY
1 Housekeeping / Laundry CFFT 3078 / 3075
2 Engineering CFFT 3388
3 Front Office CFFT 3136
4 Lotus Caf CFFT 3276
5 IRD CFFT 3790
6 Banquet CFFT 3336
7 Main Kitchen CFFT 3278
8 Mezzo Mezzo Kitchen CFFT 3780
9 Spa CFFT 3610

Members will take the briefing from EOC.

If required, Members will help ERT /HFB in fighting the fire.
Members will help Fire Brigade in Fire Fighting and Evacuation.
Members from their responsible area will update the EOC about the situation from time
to time.
Members will evacuate, after the instructions of Emergency Organization Chief.

Job responsibility of Emergency Response Team (ERT):

In case of Fire alarm, members will reach the location of fire within three minutes with
Fire Extinguishers and Fire exit keys.
In case of False Alarm, members will immediately inform the same to AYS/ Engineering
control desk for resetting the panel.
In case of fire, members will confirm the same to AYS and keep fighting the fire till the
time help arrives.
In case of fire, members will be the communication medium between EOC and scene of
fire.
In case the fire is not manageable the members will announce CODE B (EVAC) from the
site of fire to EOC.
Will keep fighting the fire, HOWEVER, WILL NOT ENDANGER THEIR LIFE.
Will support Local Fire Brigade Authorities.
Will await instructions from the EOC to evacuate.
Job responsibility of Hotel Fire Brigade Team (HFB):

Members should not be the part of Core Fire Fighting Team.

In case of Fire Alarm, members will be called by the AYS team to remain on stand by at
LP Office.
Members must assemble at the Loss Prevention control room and carry Fire Fighting
Equipments with them.
On instructions from the EOC through AYS, members will move to the affected area in
pairs.
Members will keep fighting fire, HOWEVER, WILL NOT ENDANGER THEIR LIFE.
Will support Local Fire Brigade Authorities.
Will await instructions from the EOC to evacuate.

Job responsibility of DUTY MANAGER

He/She will report at the Fire Command Centre upon receiving a call from AYS about
confirm fire.
Ensure that 15 master key-cards (3 for each floor), 3 Fire Exit Door Keys, Chalks,
which are kept with the front office (Safe deposit Lockers) to meet any kind of
emergency, along with the generated in house guest lists are handed over to EOC at
the Fire command room.
Ensure that CFFT member from front office have reached the Fire Command Centre.
During nights, he/she will carry out the duties of EOC in absence of General
Manager.

Job responsibility of Guest Relation Executives (GRE) & Front Office associates (FOA):

Will remain in the lobby to answer the guest queries.

Will divert and guide the guests to the assembly point.
Ensure that they carry the In-house report and a first aid kit to the Guest assembly
point.
Responsible for a head count and pacifying the guests.
Business Centre Associate will check the wash rooms and ensure no one is in the
business centre before evacuating the place.
Transport desk in charge will ensure all cars parked in the hotel premises are shifted to
out source parking area.
All associates who are handling cash will carry their cash and vouchers with them and
will hand over the same to the finance associate at Associate assembly point.
Must carry the attendance register before evacuating.

Job responsibility of AT YOUR SERVICE (AYS):

Ensure that all the Checklists of Emergency Organization Chief & Core Fire Fighting Job
Responsibilities are available round the clock (24*7 days).
Ensure that Fire Emergency Kit is available at any given point of time.
 Will remain the central point for communication and will inform the Emergency
Response Team & Hotel fire Brigade about Fire Alarm.
Ensure that sign IN & OUT register of CFFT Leaders is being received from the Loss
Prevention on activation of the Fire alarm.
Will note down all the room numbers which inquires about the alarm and later get back
to them.
In case of Fire, Members of Emergency Organization and CFFT will be informed.
On instructions of EOC, Local Fire Brigade will be called at Andheri (W) through Hot
line/phone (26205301 or 101).
Inform Hotel doctor and instruct him/her to reach at the guest assembly with the first aid
box.
Should have the updated In-House Guest Report.
In case evacuation is called for the guest floors, will call up each and every occupied
room on that particular floor and inform the guest about the emergency situation in the
Hotel and will give the directions to the nearest Fire Exit Door.
Ensure that all the No response rooms are noted.
After completing all calls, the rooms that did not respond will be informed to
Housekeeping supervisor on the floor.
All inquires from the Media should be directed to the Director of Sales or Director of
Marketing Communication.
All inquiries from the Local authorities should be directed to Loss Prevention.
Will try to keep one consol free for Emergency Organization Chief.
Associates will leave the area carrying Attendance register with them, after getting the
instructions from Emergency Organization chief.

Job responsibility of Loss Prevention Shift In-charge:

After getting a Fire Alarm call LP Shift In charge/Associate will reach the site of fire,
carrying Fire Extinguisher and Fire Exit Key.
In case of false alarm, he will inform LP control room about the reason of the alarm, and
make a note in the log book.
In case of Fire, he along with Engineering in charge/ Associate will fight the fire, after
detecting the followings:
1. Type of Fire.
2. Size of Fire.
Members along with Engineering Shift in charge/Associate will extinguish the fire
1. By using a suitable fire extinguisher from the nearest Location.
2. Blanketing the area and cutting off the Oxygen supply to the fire.
3. Any quick and logical means to extinguish the fire.
In case help is required, member from the site of fire will call up AYS for the same.
He along with Engineering & HFB Team members will continue to fight the fire,
HOWEVER, WILL NOT ENDANGER THEIR LIFE.
He will try to remain at the site of Fire to assist the Fire Brigade Team.
He will communicate and update EOC about the situation at the site of Fire. (i.e. Actual
Situation at the fire scene, Need of any kind of help, Need of Evacuation)
On the instructions of EOC, he will evacuate along with the other Engineering & HFB
Members.

Job responsibility of Loss Prevention Team Members:

After getting the Fire Alarm at LP control room, Associate will inform LP Shift In charge.
 LP Control Room Associate will dispatch Security Guard along with CFFT Leader sign
IN & OUT register to the AYS.
When a call is received, LP control room associate will dispatch the HFB to the site of
Fire.
Security Guards at the entry gate will ensure that no one enters the hotel at that time, and
the Main Iron Gates are closed.
Security Guards at the entry gate will ensure that the way to south side is clear for the fire
brigade, incase fire is towards the south side.
Exit Gate of the Hotel will only be opened for the non-resident guests to leave. However,
associates and in house guests will be asked to assemble at the designated assembly
points.
Security Guards at the Associate Gate will ensure that Dry risers area is clear for the fire
brigade, which will be used incase of shortage of water, to extinguish the fire.
Security Guards at the Associate Gate will ensure that the way to the salt water Pool side
is cleared for the Fire Brigade and Ambulance.
No one else except government authorities are allowed to enter from any gate.
All the Fire Exit doors opening at the ground level will be manned by the security guards
to give directions to the Guest towards the pool side and associates to the associate gate.
Associate will inform AYS through Walkie-Talkie/Mobile about the arrival of Local
Authority.
Associate will escort the Local authority to EOC/Site of fire.
Associate will ensure that the entire vehicles parked by the Hotel valets are shifted to out
source parking.
Associate will ensure that two Security Guards are deployed at the entrance of Out source
car park and vehicle handing over procedure is followed at the out source car park.
Associate in the Lobby will ensure that guest elevators are manually grounded at the
Lobby level by activating the Fire Man switch and Service elevators are grounded at
the Basement in front of LP Control.
Associates will evacuate on the instructions of EOC.
Associate will carry attendance register, at the time of evacuation.
Director of Loss Prevention/Assistant Manager will make the comprehensive report on
entire Fire Emergency along with the EOC.

Job responsibility of Engineering Shift In-charge:

After getting a Fire Alarm call members will reach the site of fire, carrying Fire
Extinguisher, Fire Exit Key & Elevator key.
In case of false alarm, he will inform the Engineering control room about the reason of
the alarm.
He will ask the associate manning Engineering control room to reset the Fire Panel and
make a note in the log book.
After reaching at the site of fire, he along with LP Shift in charge/Associate will fight the
fire, after detecting the followings:
1. Type of Fire
2. Size of Fire
He along with LP Shift in charge/Associate will extinguish the fire
1. By using a suitable fire extinguisher from the nearest Location.
2. Blanketing the area and cutting off the air supply to the fire.
3. Any quick and logical means to extinguish the fire.
He along with Loss Prevention member & Hotel Fire Brigade members will continue to
fight the fire, HOWEVER, WILL NOT ENDANGER THEIR LIFE.
 He will try to remain at the site of Fire to assist the Fire Brigade Team.
He will ensure and check that no one is trapped inside the elevators.
Members will evacuate on the instructions from EOC.

Job responsibility of Engineering team:

After getting the Fire Alarm at Engineering control room Associate will inform
Engineering Shift In charge/Associate.
Engineering control room associate will ensure all logics are working.
In case of Evacuation, Switch off all major equipments like, Chillers, Boilers, and
WTP Plant.
In case of Evacuation, Ensure that no Fire fighting equipments are switched off. For E.g.
Emergency Lighting, Fire pumps, Ventilation fans and Smoke exhaust fans etc.
In case of Evacuation, Shut the valve of CNG line from Main gas chambers.
In case of Evacuation, Shut off diesel tanks main valve.
After getting the instruction of Evacuation from AYS, Associate manning Engineering
Control Room will ensure that Evacuation Announcements is made repeatedly.
Control Room will inform the EOC that logics are in place and working.
Associate manning Engineering Control Room will ensure that announcement is reaching
in the right area or entire hotel, as informed by AYS.
Keep the Fire pump room door open for easy access to Fire Brigade team.
Check and ensure that no one is trapped inside the elevators and reconfirm that the fire
switch has been activated.
Check and ensure that no body is left behind in the Engineering areas.
Take away all log books and attendance records and musters at assembly point by Desk
attendant.
Entire Engineering team other than the In house Fire Brigade team and CFFT will
assemble at assembly point as standby for further instruction from the EOC.

Job responsibility of Housekeeping Executive in Training:

After getting a fire alarm call from AYS, Housekeeping shift in charge will leave all the
work and reach Loss Prevention Control Room within minimum time.
He or she will remain as stand by at the LP Control room for the next instructions from
AYS, along with the Fire equipments in the LP Control room.
After getting information about Fire through LP associate manning the Control room,
Housekeeping Shift In charge will reach at the site of fire within minimum time carrying
fire equipments from LP Control room.
After reaching at the site of fire, Housekeeping Shift In charge will fight the fire.
HOWEVER, WILL NOT ENDANGER THEIR LIFE.
After getting information about Fire, senior most Member of Core Fire Fighting Team
from HK will reach Fire command room within minimum time.

Job responsibility of Housekeeping team Public areas:

Will check all the public area washrooms and ensure no one is there.
Will direct all guest out of the hotel building through the nearest fire exit.
 Will ensure, enquire and will direct the In-House guests towards the Guest Assembly
Area (Pool Side).
Associate from the linen room will ensure that sufficient wet & dry towels have reached
at the Guest/Staff Assembly points.
He will direct the Non-resident Guests towards the exit gate of the hotel.
He will carry the Attendance Sheet and reach at the staff assembly point.

Job responsibility of HOUSEKEEPING FLOOR TEAM LEADER/ASSOICATE ON

THE FLOOR

After the evacuation announcement CFFT leaders on each floor will collect the Fire
Exit/Emergency Key- cards, Chalks and In house report from the EOC.
If required, CFFT Leaders will ask for the help from EOC in evacuation process.
CFFT leaders will hand over the master keys, Fire Exit Keys and In-House occupancy
report to CFFT members on the floors to use it for evacuation.
In-House report should have all physically challenged guests marked on it.
After checking the room, Housekeeping Team members will put a mark by writing OK
with chalk.
The HK team will assist children and disabled guests first.
The HK team must be polite and firm in rejecting guests from bringing with them any
luggage.
Each exit will be manned by the evacuation team on the floor.
After evacuation, Housekeeping team leader will ensure that all associate from the floors
will leave for the staff assembly point.
Housekeeping Team Leader will inform EOC through AYS, and on the instructions of
EOC, team leader will leave the area and reach at the Associates assembly.
Director of Services/Housekeeping Manager along with Finance will make a
comprehensive reports on damages occurred in the property because of the Fire for
insurance purpose.
Job responsibility Manager of Duty F&B:
After getting a fire alarm call from AYS, Manager on duty F&B will leave all the work
and reach LP Control room within minimum time.
Will remain as stand by at the LP Control room for the next instruction from AYS, along
with the Fire equipments in the LP Control room.
After getting information about Fire through LP Associate manning LP Control room,
will reach at the site of fire within minimum time carrying fire equipments from LP
Control room.
After reaching at the site of fire, will fight the fire. HOWEVER, WILL NOT
ENDANGER THEIR LIFE.

Job responsibility of F&B Service team:

After the evacuation announcement members will ensure that all the guests in the
restaurants/Banquet Hall are directed out of the Hotel Building from the nearest fire exit.
Members will ensure that In-House guests are directed towards pool side and Non-
resident towards the porch side to go out.
 Members from IRD will ensure the following reaches at the guest assembly point with
portable water bottles.
Members, after ensuring the entire guests have left from the outlet/Banquet hall, ensure
all Associates will leave for the Staff Assembly point.
Banquet Team members will check the washrooms and ensure no one is there.
Before leaving from the area they will switch off all the electric appliances and close all
the doors behind them.
Member will ensure that Cash and Vouchers are carried by the associates to the assembly
point.
In charge of IRD will ensure that 2 team members reach at the Guest assembly point
(Pool Side) to assist the guest by serving water.
Managers of the respective outlets will ensure that all associates leave for the Staff
assembly point.
Managers of the respective outlets will ensure to carry attendance register before
reaching Staff Assembly point.

Job responsibility Culinary CDP (Lotus Caf):

After getting a fire alarm call from AYS, will leave all the work and reach LP Control
room within minimum time.
Will remain as stand by at the LP Control room for the next instruction from AYS, along
with the Fire equipments in the LP Control room.
After getting information about Fire through LP Control room, will reach at the site of
fire within minimum time carrying fire equipments.
After reaching at the site of fire, will fight the fire.

Job responsibility Culinary team:

In case of Fire evacuation being announced senior members will ensure that all
electrical and gas appliances are switched off in the kitchen.
All the Fire Exits of the Outlets are manned.
Members will help to direct the In-House Guests towards the pool side and non
resident guest towards the porch.
Members of respective Kitchen will ensure that portable gas cylinders are removed to
a safe area.
Before leaving from the area they will close all the doors behind them.
Ensure that all associate leave for staff assembly point.
Ensure that before leaving for the staff assembly point, they carry the attendance
register.

Job responsibility Finance Team :

carry all licenses.

carry cash and vouchers.
carry all contracts.
carry all accounts books
General Cashier will take the cash from the drop box to the Assembly point.
Ensure that all the team members leaving for associate assembly point from the nearest
fire exit.
Will ensure before leaving duty roster is being carried to the associate assembly point.
 Collect all the cash and vouchers from FO and F&B team members at the associate
assembly point and same is recorded in writing.
DOF along with Director of Services/Housekeeping Manager will make a comprehensive
reports on damages occurred in the property because of the Fire for insurance purpose.
PLEASE ENSURE THAT ALL THE IMPORTANT FILES/REGISTERS IN YOUR
DEPARTMENT ARE ALWAYS MARKED WITH A RED CROSS AT THE FRONT (X). AND
KEPT TOGETHER AT ONE LOCATION. THIS WILL ENABLE YOU TO EASILY
IDENTIFY THE IMPORTANT FILES/REGISTERS, WHICH HAVE TO BE PROTECTED
AGAINST FIRE WITHOUT LOSS OF TIME IN CASE OF EMERGENCY. BUT DO NOT
ENDANGER YOUR LIFE INCASE FIRE IS IN CLOSE VICINITY.

Job responsibility Human Resource Team

Ensure a first aid counter is set up at the Associate assembly point.

Will carry the attendance of entire associates on duty in the hotel at that time.
Take head count of the entire associate assembled at assembly point.
A Representative will go to the Guest Assembly point and will take a head count of all
Associate helping guests, discreetly.

Job responsibility Sales & Marketing Team

Ensure that one person will reach at the main entrance gate of the hotel, to handle media.
Ensure that no media person will enter in the hotel.
Sales Managers to reach the guest assembly area and individually speak to each guest,
reassure him or her. Attend to the guest needs.
Ensure a first aid counter is set up and doctor is present at Guest assembly point.

Job responsibility Recreation in charge

Members will ensure that all guests will leave the Beauty Parlour, Gym, Treatment room
& Kid area from the nearest fire exit.
Members will ensure that there is no one in the Washroom.
Members will ensure that all In-House guests will be directed to the Pool.
Kids Room Associates will ensure that all the kids are handed over to their
guardians/Parents.
Ensure that pool attendants remain at the pool side to assist the guest.
Pool side Associates will ensure that there is no huddle on the path at the pool side for the
guest moment.
Members before leaving the SPA area will check the area.
Ensure that no one is got stuck in Health Club Elevator.
Members will ensure to carry money and vouchers before leaving for the associate
assembly point.
Members will carry the attendance register at the associate assembly point.

NOTE: ALL DEPARTMENT TEAM LEADERS/EXECUTIVES/ASSISTANT

MANAGERS/MANAGER/DIRECTORS WHO ARE PART OF THE CFFT/ HFB WILL
INFORM EMERGENCY ORGANIZATION CHIEF ABOUT THEIR MOVEMENTS.