About

Opera+onal
Leadership
Dieter Legat
Managing Partner
A presenta+on for execu+ves Delta Ins+tute Switzerland

About opera+onal leadership April 2012

Copyright Delta-Ins+tute S.A. - 12,chemin de Pomone - CH 1228 Plan-les-Ouates, Switzerland - www.delta-ins+tute.com
All rights reserved. No part of this material may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior wriEen permission of Delta InsHtute.
 About opera+onal leadership

What is opera+onal leadership?

Key tasks of opera+onal leadership
How the masters do it

About opera+onal leadership April 2012

Copyright Delta-Ins+tute S.A. - 12,chemin de Pomone - CH 1228 Plan-les-Ouates, Switzerland - www.delta-ins+tute.com
All rights reserved. No part of this material may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior wriEen permission of Delta InsHtute.
 Company achieves its goal

Company
Goal

About opera+onal leadership April 2012

Copyright Delta-Ins+tute S.A. - 12,chemin de Pomone - CH 1228 Plan-les-Ouates, Switzerland - www.delta-ins+tute.com
All rights reserved. No part of this material may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior wriEen permission of Delta InsHtute.
 Company leadership makes processes achieve the company goal

Company
Leadership

Company
System/Processes Goal
About opera+onal leadership April 2012
Copyright Delta-Ins+tute S.A. - 12,chemin de Pomone - CH 1228 Plan-les-Ouates, Switzerland - www.delta-ins+tute.com
All rights reserved. No part of this material may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior wriEen permission of Delta InsHtute.
 Company leadership Details

Business Plan
1) Vision, Mission
2) Customers
Strategy 3) Compe+tors
4) Products and Services
5) Financial Plan
OP

6) Opera+onal Plan(s)

Company
System/Processes Goal
About opera+onal leadership April 2012
Copyright Delta-Ins+tute S.A. - 12,chemin de Pomone - CH 1228 Plan-les-Ouates, Switzerland - www.delta-ins+tute.com
All rights reserved. No part of this material may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior wriEen permission of Delta InsHtute.
 Opera+onal leadership

Business Plan Opera+onal

1) Vision, Mission Leadership
2) Customers Turns strategy
Strategy 3) Compe+tors into ac+on
4) Products and Services into results
5) Financial Plan
OP

6) Opera+onal Plan(s)

Company System/Processes
Delivery of
goal(s) and opera+onal obliga+ons
Goal
About opera+onal leadership April 2012
Copyright Delta-Ins+tute S.A. - 12,chemin de Pomone - CH 1228 Plan-les-Ouates, Switzerland - www.delta-ins+tute.com
All rights reserved. No part of this material may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior wriEen permission of Delta InsHtute.
 About opera+onal leadership

What is opera+onal leadership?

Key tasks of opera+onal leadership
How the masters do it

About opera+onal leadership April 2012

Copyright Delta-Ins+tute S.A. - 12,chemin de Pomone - CH 1228 Plan-les-Ouates, Switzerland - www.delta-ins+tute.com
All rights reserved. No part of this material may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior wriEen permission of Delta InsHtute.
 Opera+onal leadership - Leading

6.Opera+onal Plan(s)
PLAN
Set opera+onal goal Opera+onal
Design opera+onal plan
Set key events schedule Leadership

OPERATIONAL
TEAM
CHECK LEAD
Review validity of goals, Delivery of goals,
opera+onal plans obliga+ons
and key events schedule and key events
Observe

Company System/Processes
Delivery of goal(s) and opera+onal obliga+ons Goal
About opera+onal leadership April 2012
Copyright Delta-Ins+tute S.A. - 12,chemin de Pomone - CH 1228 Plan-les-Ouates, Switzerland - www.delta-ins+tute.com
All rights reserved. No part of this material may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior wriEen permission of Delta InsHtute.
 About opera+onal leadership

What is opera+onal leadership?

Key tasks of opera+onal leadership
How the masters do it

About opera+onal leadership April 2012

Copyright Delta-Ins+tute S.A. - 12,chemin de Pomone - CH 1228 Plan-les-Ouates, Switzerland - www.delta-ins+tute.com
All rights reserved. No part of this material may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior wriEen permission of Delta InsHtute.
 Opera+onal leadership How the masters do it

Never delegate opera+onal leadership

MUST retain ownership goal, plans, delivery, reviews
Focus on the goal like a bulldog on its bone
Keep everyone focused on the goal, at all +mes
Ensure eec+veness of opera+onal plan(s)
Design crisp, focussed one page plans
Focus your plans on constraints to the goal
Ensure unambiguos clear commicment to obliga+ons
Induce rock solid reliability
Zero tolerance for broken obliga+ons
Lead the key events schedule
Time and deliver your quick reviews and deep reviews

About opera+onal leadership April 2012

Copyright Delta-Ins+tute S.A. - 12,chemin de Pomone - CH 1228 Plan-les-Ouates, Switzerland - www.delta-ins+tute.com
All rights reserved. No part of this material may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior wriEen permission of Delta InsHtute.
 About opera+onal leadership

What is opera+onal leadership?

Translates strategy into ac+on into results

Key tasks of opera+onal leadership

Leading the opera+onal team through the Plan-
Lead-Check cycle

How the masters do it

Never delegate. Focus on the goal. Eec+veness of
opera+onal plans. Rock solid reliability. Key events
schedule

About opera+onal leadership April 2012

Copyright Delta-Ins+tute S.A. - 12,chemin de Pomone - CH 1228 Plan-les-Ouates, Switzerland - www.delta-ins+tute.com
All rights reserved. No part of this material may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior wriEen permission of Delta InsHtute.
Opera+onal leadership

Not something to do
in addi+on to your daily job.

It IS your daily job.
Dieter Legat
Managing Partner
Thank you. Delta Ins+tute Switzerland

About opera+onal leadership April 2012

Copyright Delta-Ins+tute S.A. - 12,chemin de Pomone - CH 1228 Plan-les-Ouates, Switzerland - www.delta-ins+tute.com
All rights reserved. No part of this material may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior wriEen permission of Delta InsHtute.