DG Technical Support Bulletin May 15, 2015

Complete Removal/Rebuild of DPA 5 Installation

Location of the DPA 5 User Manual

This Tech Brief may require the user to read from the DPA 5 User Manual. The manual can be found on your PC:

Start -> Programs -> Dearborn Group Products -> DPA 5 -> Documentation -> DPA 5 User Manual

Does the DPA 5 Need New Firmware?

Quite frequently, DPA users see a firmware update taking place and think it stalls about the 55% mark and unplug the DPA. When
powered up, if the Power and To PC LEDs are flashing the DPA is locked in what is called Bootloader Mode and is waiting for a
mandatory firmware update. If this is the case, the only application that can talk to the DPA is the DPA Firmware Updater. Follow
these instructions.

Power the DPA using a vehicle or 12 Volt power supply and connect it to the PC via USB. If the Power and To PC LEDs are
flashing, follow the instructions in Chapter 14 of the DPA 5 User Manual to flash the DPA 5 firmware manually and then
follow the instructions for troubleshooting and running Adapter Validation Tool (AVT) found in Chapter 4 of the DPA 5 User
Manual. If AVT's RP1210 Status Window turns green on top, the PC can see the DPA indicating that the DPA 5 is working
properly and you may stop here. If AVT's RP1210 Status Window turns red, contact DG Technical Support at 248-888-2000.

Administrator Privileges Required

The rest of these steps will require administrator level privileges. If you are not administrator or in the administrator group, then
you need to contact your IT department to finish the PC rebuild process.

Create a C:\DGTemp Directory

Using Windows Explorer, create a directory called DGTemp on your C:\ drive.

33604 West 8-Mile Road

Farmington Hills, MI 48335
(248)-888-2000
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DG Technical Support Bulletin May 15, 2015
Complete Removal/Rebuild of DPA 5 Installation

Download the Files Necessary for Removal and Rebuilding of the Installation
Depending on the Internet browser that you have, it may allow you to download files to the C:\DGTemp directory or may
automatically download them to a pre-defined location (see browser Help documentation - but most likely
C:\Users\YOUR USERNAME\Downloads directory). Download the following files, copy them to the C:\DGTemp directory, and then
unzip them. Do not run a program until mentioned in these instructions.

USBDeview - Depending on if you have a 32 or 64-bit OS.

Http://dg2.dgtech.com/~kdegrant/usbdeview-x32.zip
Or
Http://dg2.dgtech.com/~kdegrant/usbdeview-x64.zip

KillDGInstall

Http://dg2.dgtech.com/~kdegrant/killdginstall.zip

CCleaner

Http://dg2.dgtech.com/~kdegrant/ccsetup400.exe

Latest DPA 5 Drivers

The latest DPA 5 DGDPA5MA drivers in a ZIP file are found on this website.

Http://dgtech.com/product/dpa5/downloads/downloads.php

33604 West 8-Mile Road

Farmington Hills, MI 48335
(248)-888-2000
techsupp@dgtech.com
DG Technical Support Bulletin May 15, 2015
Complete Removal/Rebuild of DPA 5 Installation
Complete Uninstall of DPA 5 and Other DG Drivers
1. Unplug ANY DG product from the PC and the vehicle.

2. Uninstall ALL DG products using the Control Panel (Add/Remove Programs or Programs and Features).
a. Anything with Dearborn Group as "Publisher" or in the "Name" field (DPA 4 Plus, DPA 5, etc).
b. DG Assist Software, DG D-PDU Software, and DLM2 Software (if present)
c. After uninstalling all, you may close this window.

3. Run KillDGInstall.EXE (downloaded earlier) to Clean Up any Residual DG Files.

a. Uncheck the Check for Netchip Files button.
b. Press Start Search button.
c. If files are found, press Delete Files button. Answer yes to all dialog box prompts.
d. After Deleting Files, Close this Program.

33604 West 8-Mile Road

Farmington Hills, MI 48335
(248)-888-2000
techsupp@dgtech.com
DG Technical Support Bulletin May 15, 2015
Complete Removal/Rebuild of DPA 5 Installation
4. Run USBDeview.EXE (downloaded earlier) to Remove Any Dearborn Group Device Drivers
a. Check the Options Menu -> Display Disconnected Devices checkbox.
b. Uninstall any Dearborn Protocol Adapter or Dearborn Group device by right clicking and selecting Uninstall
Selected Devices.
c. After Removing any DG Devices, Close this Program.

5. Run CCleaner.EXE (downloaded earlier) to clean up any registry issues.

a. Select Registry icon.
b. Click Scan for Issues button.
c. If any issues are found, click Fix Selected Issues button.

d. Click Yes to this dialog box and give the backup a file name somewhere on the hard drive.

e. Click Fix All Selected Issues button.

f. Follow steps 5b to 5e until no more issues appear in the window.

33604 West 8-Mile Road

Farmington Hills, MI 48335
(248)-888-2000
techsupp@dgtech.com
DG Technical Support Bulletin May 15, 2015
Complete Removal/Rebuild of DPA 5 Installation
6. In CCleaner, go to the "Cleaner" tab.
a. Select all items except for "password-related" and "wipe free space". Click Ok on any warnings.
b. Click Run Cleaner button.

c. Click Yes to any dialog boxes stating that the program deletes files.

g. Close the program.

7. Reboot the PC.

Install Latest DPA 5 Drivers

1. Run DPA5Install.EXE to install the latest DPA 5 drivers and reboot the PC when prompted.

2. Plug DPA 5 into Vehicle Diagnostic Port and follow instructions in Chapter 3 of the DPA 5 User Manual.
a. Ensure Power LED is illuminated and To PC and Power LEDs are not flashing (see section on firmware update).
b. Listen for PC "Da-Ding" sound that reflects the Operating System has identified the DPA.
c. Allow PC to install the DPA 5 Device Drivers.

Validate Installation Using Adapter Validation Tool

1. Follow the instructions for troubleshooting and running Adapter Validation Tool (AVT) found in Chapter 4 of the DPA 5 User
Manual. If AVT's RP1210 Status Window turns green on top, the PC can see the DPA and you can commence configuring
your OEM software application to use the DPA (Chapter 5 of the DPA 5 User Manual). If AVT's RP1210 Status Window
turns red, contact DG Technical Support at 248-888-2000.

2. If your adapter is not working at this point and you have Windows XP Service Pack 3 (SP3), please see the DG Technical
Support Bulletin (TSB) covering Windows XP.

33604 West 8-Mile Road

Farmington Hills, MI 48335
(248)-888-2000
techsupp@dgtech.com