TECNIA INSTITUTE OF ADVANCED STUDIES

BBA

PERSONALITY DEVELOPMENT AND COMMUNICATION

SKILLS-III

MINOR PROJECT REPORT

ON

Submitted in partial fulfillment of the requirements

For the award of the degree of
BACHELOR OF BUSINESS ADMINISTRARTION

To

Guru Gobind Singh Indraprastha University, Delhi

Under the guidance of Submitted by

Ms. Punam Agrawal Rohit Aggarwal

Assistant Professor BBA III SEM

05380401715

Session 2016-2017

1
 Certificates

I Rohit Aggarwal Enrollment Number 03080401715 From BBA - III Semester,

Shift-Morning of the Tecnia Institute of Advanced Studies, Delhi hereby declare that
the Personality Development and Communication Skill-III (Minor Project Report)
(BBA-209) entitledis an original work based on secondary data and the same has not
been submitted to any other institute for the award of any other degree. A
presentation of the minor project report was made on and the
suggestions as approved by the faculty were duly incorporated.

Date: 07/11/2016 Signature of the Student

Certified that the Personality Development and Communication Skill-III (Minor

Project Report) submitted in partial fulfillment of Bachelor of Business
Administration (BBA) to be awarded by G.G.S.I.P. University, Delhi by
Enrollment Number: 05380401715 has been completed under my guidance and is
satisfactory.

Date: 07/11/2016 Signature of the Guide

Name of the guide: Ms. Punam Agrawal

Designation: Assistant Professor

2
 ACKNOWLEDGEMENTS
I have taken efforts in this project. However, it would not have been possible without the
kind support and help of many individuals and organizations. I would like to extend my
sincere thanks to all of them.

I am highly indebted to Mrs. Poonam Aggarwal for their guidance and constant
supervision as well as for providing necessary information regarding the project & also
for their support in completing the project.
I would like to express my gratitude towards my parents & member of HCL for their
kind co-operation and encouragement which help me in completion of this project.

I would like to express my special gratitude and thanks to industry persons for giving me
such attention and time.

My thanks and appreciations also go to my friends in developing the project and people
who have willingly helped me out with their abilities.

TABLE OF CONTENTS

3
S.NO PARTICULARS PAGE NO.

1. INTRODUCTION 6-13

2. OBJECTIVES,VISION AND 14-16

MISSION OF THE COMPANY
3. HISTORY / MILESTONES 17-23

4. SUCCESS STORY 24-32

5. ROADBLOCKS AND FEASIBLE 33-38

SOLUTIONS

6. FUTURE PROJECTIONS 39-42

7. CONCLUSIONS OF THE STUDY 43-45

8. PROFESSION OUTCOME 46-47

4
TYPE - Public

FOUNDED- 14 August, 1976

FOUNDERS- Shiv Nadar

PLACE FOUNDED- Noida, India

INDUSTRY- IT Service, IT Consulting

SERVICES- IT, Business Outsourcing

WEBSITE www.HCLTech.com

5
 CHAPTER-1

INTRODUCTION

6
INTRODUCTION

HCL Technologies Limited is an Indian multinational IT services company,

headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise.
Originally a research and development division of HCL, it emerged as an independent
company in 1991 when HCL ventured into the software services business. HCL
Technologies (an acronym for Hindustan Computers Limited) offers services
including IT consulting, enterprise transformation, remote infrastructure
management, engineering and R&D, and business process outsourcing (BPO).

The company has offices in 34 countries including the United States, European countries
like France and Germany, and Northern Ireland in the United Kingdom. It operates across
a number of sectors including aerospace and defence, automotive, consumer electronics,
energy and utilities, financial services, government, industrial manufacturing, life
sciences and healthcare, media and entertainment, mining and natural resources, public
services, retail and consumer, semiconductor, server and storage, telecom, and travel,
transportation, logistics, and hospitality.

HCL Technologies is on the Forbes Global 2000 list. It is among the top 20 largest
publicly traded companies in India with a market capitalization of $22.1 billion as of May
2015. As of August 2015, the company, along with its subsidiaries, had a consolidated
revenue of $6.0 billion

IPO and subsequent expansion

Following the rebranding as HCL Technologies Limited, the company went public on
10 November 1999, with an issue of 14.2 million shares, valued at 4 each. During 2000,
the company set up an offshore development center in Chennai, India, for KLA-Tencor
Corporation. In 2002, it acquired Gulf Computers Inc.

7
COMPANY PROFILE

Front view of HCL

Technologies' Noida SEZ
Campus

Type Public

Traded BSE: 532281

as NSE: HCLTE
CH

Industr IT services, IT
y consulting

Founde 11 August
d 1976; 40 years
ago

Founder Shiv Nadar

Headqu Noida, India

8
arters

Area Worldwide
served

Key Shiv
people Nadar (Chairm
an & CSO)
Anant
Gupta (Preside
nt & CEO)

Services IT, business

consulting,
and outsourcin
g services

Revenue US$ 6.1

billion (FY'15)

Operati US$ 1.324

ng billion (FY'15)
income

Profit US$ 1.164

billion (FY'15)

Number 107,968 (June

of 2016)
employe
es

Parent HCL
Enterprise

Website HCLTech.com

9
FOUNDED BY:-

MR. Shiv Nadar (born 14 July 1945) is an Indian industrialist and philanthropist. He is
the founder and chairman of HCL and the Shiv Nadar Foundation. Nadar
founded HCL in the mid-1970s and transformed the IT hardware company into an IT
enterprise over the next three decades by constantly reinventing his company's focus. In
2008, Nadar was awarded Padma Bhushan for his efforts in the IT industry. Nadar,
nicknamed by friends as Magus (Old Persian for "wizard"), since the mid-1990s has
focused his efforts on developing the educational system of India through the Shiv Nadar
Foundation. He is the brother of Tamil novelist Ramanichandran.

Nadar began his career at Walchand group's Cooper Engineering in Pune in 1967. he
soon gave it up to begin his own venture, in partnerships with several friends and
colleagues. These partners were Ajai Chowdhry (Ex-Chairman, HCL Infosystems), Arjun
Malhotra (CEO and Chairman, Headstrong), Subhash Arora, Yogesh Vaidya, S. Raman,
Mahendra Pratap and DS Puri.

The initial enterprise which Nadar and his partners began was Microcomp, a company
which focused on selling teledigital calculators in the Indian market. HCL was founded in
1976, with an investment of Rs. 187,000.

In 1980, HCL ventured into the international market with the opening of Far East
Computers in Singapore to sell IT hardware. The venture reported Rs1million revenue in

10
the first year and continued to address the Singapore operations. Nadar remained the
largest shareholder without retaining any management control

PRESEDENT AND CEO:-

MR. Anant Gupta is President and Chief Executive Officer of HCL Technologies. Anant
Gupta was born in Delhi on 8 January 1965. He schooled across the country including
Don Bosco, Chennai, Bal Bharti Air Force School and Modern School in Delhi thanks to
his fathers travelling job.

Anant obtained B.Sc. (Hons.) Physics with Electronics from St. Xavier's
College, University of Bombay in 1985 and M.Sc. (Engg) Microelectronics &
Telecommunications, University of Liverpool, UK in 1987. He started his career as a
Senior Design Engineer & Manager-R&D at India Telecomp Ltd where he set up the
design group at the company

Anant began his career with HCL in 1993. Since then he has held a series of leadership
positions in the company, most recently as President of HCLs Infrastructure Services
Division. In this role, he led the companys foray into global markets through its
pioneering Remote Infrastructure Management (RIM) Services and was responsible for
its business results in all the global markets in which HCL operates. Having been a key

11
architect of the RIM model, he led the Division to become a $1bn business for the
company growing its contribution to HCLs revenues from 10.2% in 2005 to almost 40%
today.

Described as focused, passionate and futurist, Anants distinctive leadership style was
profiled and commended in a business bestseller Blueprint to a billion: 7 essentials to
achieve exponential growth authored by renowned management guru David G. Thomson

Operations

Most HCL Technologies offices are not in the USA, but it does operate in 34
countries, including its headquarters in Noida in India. It has establishments in Australia,
China, Hong Kong India, Indonesia, Israel, Japan, Malaysia, New Zealand, Saudi Arabia,
Singapore, South Africa, United Arab Emirates and Qatar. In Europe it covers Belgium,
Czech Republic, Denmark, Estonia, Finland, France, Germany, Italy, Netherlands,
Norway, Poland, Sweden, Switzerland and the United Kingdom. In the Americas, the
company has offices in Brazil, Canada, Mexico, Puerto Rico and the United States.

12
 A world-map showing the countries where HCL Technologies has operations.

HCL in United Kingdom and Northern Ireland

On 7 September 2005, HCL Technologies expanded its operations base in the counties of
Armagh and Belfast in Northern Ireland. At the 2006 UK Trade and Investment India
Business Awards in New Delhi, the then UK Prime Minister Tony Blair announced the
expansion, which is aimed at creating more IT and BPO jobs in the area. HCL Armagh
and HCL Northern Ireland acquired the Armagh-based Answerall Direct earlier in
2005. HCL BPO services in Ireland are carried out through its main delivery centers in
Armagh and Belfast.In November 2011, after HCL revealed an expansion plan in
the Irish Republic county of Kilkenny, its Business Process Outsourcing (BPO) division
in Northern Ireland won a contract for back-office services from the Department of
Health. It was aimed at increasing the number of jobs and other employment
opportunities in the region

Corporate social responsibility

Community initiatives

Power of One is an employee-driven, management supported initiative that focuses on

transforming social projects and activities. The following undertakings are:

Project Samudhay, which involves adopting 100 villages and driving

transformation in five areas water, women's welfare, education, health and
malnutrition, and sanitation.

13
 Association with Udayan Ghar and over 55 other NGOs, to promote all-round
community development and growth.

Additionally, since 2006, the company conducts monthly and biennial concerts to provide
a platform for upcoming young Indian classical artists to showcase their talent.

Environment initiatives

HCL runs a multi-layered program Go Green as a part of its continued sustainability

initiatives.

In addition, it is also:

The first Indian ICT manufacturer to launch RoHS compliant laptops.

The first to launch a PVC & BFR free laptop in India.

The first Indian company to offer Antimony and Beryllium free laptop.

The first Indian ICT company to initiate a green bag Campaign and
voluntarily recycle the accumulated e-waste in an environmentally friendly manner.

An active member of India Council for Sustainable Development (ICSD).

one of the strategic partners of the World Economic Forum (WEF), contributing
to WEF's Strategy and Government Affairs meetings on the contribution of
the Information and communications industry to managing climate change

14
 .CHAPTER-2
OBJECTIVES, VISION AND MISSION OF THE COMPANY

OBJECTIVES/ CHALLENGES

15
 An effective and consistent IT services proposition that reflects economies of scale,
through a more agile and scalable service proposition
Integrate services provided by multiple entities various vendors and internal
customer IT teams
Deploy a service program committed to quality and excellence and underpin the
program with a Governance and process model
Introduce effective good product management practices and Provide effective, timely
and accurate management information
Provide an integrated cohesive program approach with the flexibility and agility to
work with existing and third party hosting service providers; Zero business disruption
during transition [from a less than cooperative incumbent vendor]
To enter into Joint Ventures or merge any company or any of the, companies/
subsidiaries formed by the company in pursuance of its objectives.

SOLUTIONS

HCL provided a transformational service delivery model that seamlessly integrated

services provided by multiple entities into a unified service provided by a single team.
ITIL Aligned Application Services Delivery through an integrated and outsourced
model that is providing consistent services to all customer entities spanning APAC,
the Middle East, Africa, Europe and the Americas
Provided a structured Governance model with weekly, monthly, quarterly, and yearly
reviews with the clients management team
Introduced a centralized multilingual support service to support our clients business
24x7
Used HCL tools to standardize documentation, support procedures, and application
structure suggested the use of our proprietary tool, PM Smart - for better control
over Product Management (Problem & Change Management)
Delivered enhancements and handled new rollouts in parallel with the transition to
address high priority business requirements; Successful transition using our
proprietary Asset methodology

RESULTS / BENEFITS

16
 Savings of approximately 1 Million Euros per year (> 30% cost savings)
Applied BAIT [Business Aligned IT] principles to create detailed Business Process
Maps to help drive rationalization of add-on modules and external tools used. This
simplified activities, improved throughput and reduced support and maintenance
efforts
Enriched documentation by creating documents for all versions as part of the ASSeT
process during transition Created an Academy to speed-up the learning and sharing
of best practices
Benchmarked product features and capabilities with Industry leading COTS packages
to enable the creation of a Product Roadmap for Prologs
Zero business disruption and risk free transition completed within 3 months despite
minimum support, lack of documentation and knowledge transfer from the incumbent
vendor

Vision

HCL shall be professionally managed Indian multinational committed to total

customer satisfaction and enhancing shareholder value.
HCL should be a leader for change through transformational education.
HCL should be an innovative, entrepreneurial and empowered team constantly
creating value and attaining global benchmarks.
HCL should meet the expectations of employees, stakeholders, society and customers
as well as should also foster the culture of caring, trust and continues learning.

Mission

HCL will be responsive to customer needs, delivering optimal solutions and value-
added services.
HCL will be creating equitable opportunities for leadership, through focused
philanthropy in research-led education, creativity and art.
HCL will ensure sustainable growth and professional excellence using state-of-art-
technology, process driven approaches, eco-friendly solutions.
Foster a culture of mutual trust, respect, teamwork, continues learning, innovation,
challenge and employee empowerment to provide a growth-oriented workplace.
Remain flexible and agile, continually adapting to the changing business
environment.

17
 Chapter -3

History /Milestones

HISTORY

Formation and early years

18
In the summer of 1976, a group of six engineers, all former employees of Delhi Cloth &
General Mills, led by Shiv Nadar, started a company that would make personal
computers. Initially floated as Microcomp Limited, Nadar and his team started selling
teledigital calculators to gather capital for their main product. On August 11, 1976, the
company was renamed to HCL.

On 12 November 1991, a company called HCL Overseas Limited was incorporated as a

provider of technology development services. It received the certificate of
commencement of business on 10 February 1992 after which it began its operations. Two
years later, in July 1994, the company name was changed to HCL Consulting Limited and
eventually to HCL Technologies Limited in October 1999. HCL is an acronym for
Hindustan Computers Limited.

HCL Technologies is one of the four companies under HCL Corporation, the second
company being HCL Infosystems. In February, 2014 HCL launched HCL
Healthcare.HCL TalentCare is the fourth and latest venture of HCL Corporation.

HCL Technologies began as the R&D Division of HCL Enterprise, a company which was
a contributor to the development and growth of the IT and computer industry in India.
HCL Enterprise developed an indigenous microcomputer in 1978, and a networking OS
and client-server architecture in 1983. On 12 November 1991, HCL Technologies was
spun off as a separate unit to provide software services.

HCL Technologies was originally incorporated as HCL Overseas Limited. The name was
changed to HCL Consulting Limited on 14 July 1994. On 6 October 1999, the company
was renamed HCL Technologies Limited for a better reflection of its activities. Between
1991 and 1999, the company expanded its software development capacities to the US,
European and APAC markets.

MILESTONES

2010
HCL Technologies has announced a partnership with nMatric of the U.S. for
providing intelligent shop floor solutions to automotive manufacturers.

HCL Tech - HCL AXON Launches, iControl, a Utility Web Enablement Solution
for Customer Billing and AMI

2009

19
 HCL Technologies has entered into a five-year transformational IT infrastructure
management engagement with the Energy Future Holdings Corporation (EFHC),
a Texas-based, privately-held energy company.

HCL signs a Rs 393 crore, 7 year end-to-end IT Services engagement with

National Insurance Company.

HCL Signs a five year engagement with Energy Future Holdings for IT
Infrastructure Management Services.HCL receives the International Investor of
the Year Prize

HCL Technologies Emerges as a Most Admired Knowledge Enterprises

Winner

2008
HCL to acquire British BPO firm

HCL BPO to adopt non-linear growth strategy

HCL completes acquisition of UK's Axon

HCL wins over Axon board for takeover bid

HCL Technologies Launches First-of-its-Kind on-Demand Software Testing Lab

2007
HCL Technologies forms strategic alliance with Eckler to strengthen
Insurance Domain expertise

HCL Technologies Ltd and Advanced Electronics Company (AEC), a Riyadh-

based Economic Offset Program Company, have signed an agreement to
implement IT (Information Technology) projects in Saudi Arabia.

HCL Technologies has forayed into an alliance with 0 million Saudi Arabian
company Advanced Electronics Company (AEC) to implement IT projects in
West Asia.

HCL Technologies Ltd on June 18, 2007 announced a US million contract with
Alenia Aeronautica, to provide engineering services that will support the
improvement of the C-27J Spartan production line.

2006
HCL Technologies & Qumas signs distribution agreement

20
 HCL Tech joins hand with Wavesat

HCL appoints Karan Puri Sr. Vice President of Retail, Media & Entertainment in
North America.

HCL Technologies & Sage sign Alliance to develop Private Wealth Management
Solutions

HCL Technologies Ltd has inked pact with Canada based electronics
manufacturing services company Celestica Inc to jointly design and manufacture
electronic products for global original equipment manufacturers (OEMs)

2005

HCL enters into an agreement with Agere Systems a global leader in

semiconductors for storage, wireless data and public and enterprise networks.

Forms partnership with Compuware Corporation, a world leader in delivering

software and services that enable businesses to manage their enterprises and
maximize the value of their IT assets.

SEBI ties up with HCL Technologies for market surveillance solutions

HCL Technologies & EXA, Japan announce strategic partnership

HCL's Infrastructure Services Division ranked a 'Strong Performer in Remote

Infrastructure Management by an International Research firm

2004

Has formally announced that it has bought out the 49.5 percent equity shares of
erstwhile HCL Perot Systems (HPS) from their joint venture known as Aircom
HPS Wireless Services (AHWS).

HCL Technologies Ltd has informed that the shares of the Company have been
delisted from Delhi Stock Exchange (DSE) w.e.f January 23, 2004.

HCL Technologies has entered into a strategic tie-up with IBM Rational
Software, a division of IBM, to strengthen its software development capabilities.

HCL Tech arm ties up with Cicada

HCL Technologies Ltd today (July 13, 2004) announced that the Company has
been conferred the prestigious Excellence in Education Award for 2004 by the
Life Office Management Association (LOMA)

21
 BPO delivery centre in Chennai gets BS7799 certification, by the British
Standards Institute (BSI) on August 27, 2004

2003
Partners with Alayance, a USA based company, to enhance Enterprise Application
Integration expertise

Signs agreement with SuperH Inc., the leading supplier of multimedia reduced
instruction set computing (RISC) central processing unit (CPU) cores, enabling
the company to become the first member of the 'SuperH Design Agency' Program

HCL Comnet, a wholly- owned flagship of HCL Technologies, secures Rs 31

crore network management order from National Insurance Corporation (NIC)
Signs a multi- year, multi- million dollar collaborative IT co-sourcing contract
with AMD, a leading supplier of integrated circuits for the personal and
networked computer and communications markets

HCL announced that it has reached an agreement with Perot Systems to divest its
stake in HCL Perot Systems for USD 105.3 Mn. This is for an all cash
consideration.

US firm acquires HCL's equity in Joint Venture

2002
HCL Technologies Ltd on June 1, 2002 announced a 100% acquisition of Gulf
ComputersInc,USA.

HCL Technologies Ltd announced the formation of a strategic technology joint

venture with Jones Apparel Group, Inc. Jones Apparel Group, Inc. a Fortune 500
Company, The joint venture is a pioneering initiative, in synergy with HCL
Technologies rebalanced business portfolio and growth strategy, wherein the
Company has identified the retail vertical as a high focus area. Worldwide, an
increased surge in IT spending in the retail segment is manifesting itself and the
market is expected to grow to USD 35 billion by 2005.

HCL Technologies Ltd announced on August 16, 2002 that it has entered into a
joint venture with m. a. partners - a management consulting firm - to address
software services opportunities in Global Finance Markets, especially in the areas
of Investment Banking, Asset Management and Private Banking. m. a. partners
brings a wealth of domain expertise and clients including many of the top Global
Investment Banking firms, to the JV.

HCL Tech, leading global IT Services Company, on August 19, 2002 announced a
strategic alliance with Sento Corporation, a US based customer contact solutions

22
 Company.

2001
The Company signed an agreement with Toshiba Information Systems of Japan
to set up an offshore development centre in India, for the Japanese company.

HCL Comnet Systems & Services Ltd., a fully-owned subsidiary of HCL

Technologies, is entering into the business of Web-enabling applications through
the launch of demand-chain management solutions.

HCL InfiNet has been rated the best among 16 Internet service providers by
ZDNetIndia.com, a technology portal and magazine.

HCL Technologies October 29 announced that it would pick up 100 percent

stake in Northern Ireland-based IT-enabled services company Apollo Contact
Centre in two phases. In the first phase, HCL Technologies would pick up 90 per
cent stake in Apollo Contact Centre for .5 million from British Telecom (BT), the
owner of Apollo Contact Centre Initially, HCL Technologies, would pay .5
million either directly or through any of its subsidiaries to acquire 90 per cent
equity in Apollo Contact Centre.

HCL Perot, a joint venture of HCL Technologies, which already has two levels of
re-dundancy in Delhi and Bangalore, is now backing them upwith centres in the
UK and US. It is setting up a development centrein Working, South of London
and plans to add another in Dallas by the end of the year.

2000
The Company has set up a dedicated offshore development centre in Chennai for
KLA-Tencor Corporation, a supplier of process control and yield management
solutions for the semiconductor and related microelectronics industry.

HCL Comnet, a wholly owned subsidiary of HCL Technologies will invest Rs. 20
crore in the next one year to set up a network operation centre in Delhi and has
tied up with Hewlett Packard.

HCL Technologies, the Shiv Nada controlled software major, has invested in five
venture capital funds that specialise in high technology, particularly internet
technology, related areas.Armed with 0 million in cash reserves, InfoTech
company HCL Technologies is in the process of acquiring companies in both
Europe and the US as part of its expansion drive.

23
 HCL Technologies has entered into a tie-up with Broad Vision Inc, a provider of
personalised e-business applications, to act as a distributor for the latter's
customised software, services, support, maintenance and other related activities.

Goldman Sachs has rated Infosys Technologies and HCL Technologies as market
outperformers and amongst the best quality names in the industry.

The Company launched the second Nokia professional centre in New Delhi,
second among the chain of centres planned by the company across the country.

HCL Technologies Ltd will be acquiring about 40 per cent equity stake in an
Indian networking product company as part of its incubation program.

1999

The company announced on November 11 that it has signed a five-year contract

with Gtech and Kla Tencor.

HCL Technologies has created wholly-owned subsidiaries to cater to specific

geographic regions. Its major subsidiary is HCL Technologies America, 100 per
cent owned by the company.

1998

The Company started addressing the markets in Europe and Asia Pacific.

The company has a rich heritage in technologies like the Internet and e-
Commerce, networking and internetworking, Internet telephony, telecom,
embedded software, ASIC/VLSI design and testing, satellite communication,
wireless communication and component based object technologies like COM,
DCOM and CORBA.

1996
The 50:50 joint venture with Perot Systems Corporation in the year, provided
access to high value client base of Perot Systems.

24
Success story

25
In 1976, during lunch time at Delhi Cloth Mills, DCM, a group of six young engineers in
the office canteen were discussing their work woes at DCM's calculator division Despite
them all have having jobs that paid them well, they were an unhappy lot -- they wanted to
do more, riding on their own gumption. They decided to quit their jobs and start a venture
of their own the man who was fuelling the ambitions of his five other colleagues at that
canteen was a 30-year-old engineer from Tamil Nadu, Shiv Nadar. And this is how the
story of Hindustan Computers Limited, HCL began.

Nadar and his five colleagues quit DCM in the summer of 1976. They decided to set up a
company that would make personal computers. They had gathered enough technical
expertise at DCM's calculator division, but like for all start-ups, getting funds was the
problem. However, Nadar's passion for his new dream company and the support of his
enthusiastic colleagues soon made the task very easy.

Founder, Chairman and CEO, HCL Technologies, Shiv Nadar told CNBC-TV18, "The
first person I met was Arjun and he was also a management trainee like me. He was a
couple of batches junior to me. . . We became very good friends and we are still very
good friends. Then, the rest of them all worked for DCM and we all are of similar age, so
we used to hang out together, crib together, have fun together, work together.

Nadar would first have to gather cash to give wings to his idea of manufacturing
computers. He floated a company called Microcomp Limited -- through which he would
sell teledigital calculators. This venture threw up enough cash to allow the founders to
give shape to their ultimate dream to manufacture computers in India, at a time when
computers were just sophisticated cousins of the good old calculator but support also
came from the Uttar Pradesh government.

Finally, the founders put together Rs 20 lakh (Rs 2 million) and HCL was born.
26
The year after HCL was floated; the Indian government reigned in the ambitions of the
foreign companies in India. This pronounced the death knell of companies like IBM and
Coca-Cola while bells began to ring for Indian entrepreneurships like HCL.

HCL started shipping its in-house microcomputers around the same time as its American
counterpart Apple, and took only two more years to introduce its 16 bits processor.

By 1983, it indigenously developed a relational data base management system, a

networking operational system and client-server architecture, almost at the same time as
its global peers. The road to the top was now in sight and HCL took it a step further by
exploring foreign shores.

HCL's first brush with international business came about in 1979 when it set up a venture
in Singapore; it was called Far East computers. HCL was only three years old and its net
worth was around Rs 3 crore (Rs 30 million). Shiv Nadar set up an ambitious target for
the venture and notched up sales of Rs 10 lakh (Rs 1 million) in the very first year.

Co-Founder, HCL Technologies, Ajai Chowdhry says, "We discovered that there was a
good opportunity to enter Singapore with our own hardware we had manufactured in
Singapore. But the strategy was very clearly around selling computerization rather than
computers and so we actually took the whole idea of hardware, software solution and
service and packaged it and presented it as computerization."

Even as it was basking in its success in Singapore, HCL planned a whole new area of
expansion and it tapped into a territory that was lying unexplored in the country -
computer education. Sensing the increasing demand for computer training, HCL set up
NIIT in 1981 to impart high quality IT education in India.

Nadar explains, "We knew many people in IIT and Indian Institute of Science. We formed
an advisory panel and asked them, can you help us navigate this whole thing and they
were very enthusiastic about this and they of course shaken up a little bit when they saw
that we started advertising in Bombay -- selling education as a commercial project."

27
From calculators to IT education, the first five years of HCL was a combination of
growth and expansion riddled with uncertainty but the company was now gearing up to
set a much bigger target for itself and an announcement from the government would help
it takeoff to those soaring heights.

In 1984, the Indian government announced a new policy that would change the fortunes
of the entire computer industry. The government opened up the computer market and
permitted import of technology. With new guidelines and regulations in place, HCL
grabbed the opportunity to launch its own personal computer. The demand for personal
computers was slowly but surely mounting in the Indian market. Most banks were
shifting to the UNIX platform. A few companies approached HCL for personal

Computers, so, the founders flew all over the world to bring back PCs they could take
apart, study and reproduce and indigenously upgrade. Their first innovative personal
computer was ready in three weeks' times and soon they launched their first range of
computers, and they called it the busy bee.

Chowdhry says, "In a lot of ways, it opened up the market because one thing was that,
you no longer had to develop basic stuff in India - like operating systems but on the other
hand it opened new opportunities like banking because as per government policy, all
banking computers must be UNIX based. So, feverishly we set out creating a UNIX
based computer and we bought the UNIX source code and created that product out of
nothing."

In two years, HCL became one of the largest IT companies in India. The founders now
went to different corners of the country to set up sales and marketing offices and it now
needed the brightest minds to take it to the next level of competition.

Campus recruitment in management and technical institutes began in full swing and HCL
grabbed some of the best talent by offering pay packages that outscored some of the best
companies of the time -- Rs 2,000 per month to start with.

The adrenaline rush of the first half of the 1980s and the rapid expansion strategy soon
caught up with HCL. A turning point came in 1989, when HCL on the basis of a report by
McKinsey and Company decided to venture into the American computer hardware
market.

28
HCL America was born but the project fell flat on its face. HCL had failed to follow a
very crucial step necessary to enter the US market. A big disappointment was on its way.

Piramal says, "For every entrepreneur, the US will always remain the dream market. It's
the biggest market in the world and Shiv Nadar obviously was drawn to it but he really
didn't know what he was getting into. The computers he made didn't get environmental
clearances. In fact, HCL probably turned into his biggest mistake but HCL and Shiv
himself, he is a very strong person, he understood he was making a mistake, he saw that
Infosys and Wipro are doing really well in software and he was not too proud to change
gears and finally HCL did enter the software market."

It didn't take too long for HCL to brush off the disappointment in the US. Its first failure
in the US was set aside in 1991 and HCL entered into a partnership with HP (Hewlett-
Packard) to form HCL HP Limited. It opened new avenues for HCL and gave
opportunities to firm up its revenues.

In three years, another new possibility came knocking at its door and in 1994, HCL
looked beyond PCs and tied up with Nokia cell phones and Ericsson switches for
distribution.

Chowdhry explains, 'In 1991, when India didn't have enough foreign exchange. We were
in the hardware business and we didn't have enough funds. That's the time when a clear
thought entered our minds - that we should globalize and in the very early days, we
actually created a joint venture with Hewlett-Packard.

In 1997, HCL was already a multi-dimensional company spun off HCL Technologies
Limited to mark their entry into the global software space. It made up its mind to focus
on software development, which was twenty years behind its entrepreneurial journey,
Shiv Nadar was now ready to take on global competition with all his might.

From 70s to 90s, the HCL story was one of steady rise but in the face of its rapid
expansion and continuous flow of achievements, Shiv Nadar didn't anticipate that he
would be in for a rude shock and that it would come from someone very close.

In 1998, Arjun Malhotra, Shiv Nadar's comrade and friend decided to leave the company
to start his own TechSpan, headquartered in Sunnyvale, California. He was also one of

29
the largest shareholders in HCL Infosystems at that time. For Shiv Nadar, it was time to
think afresh.

The revenues were shrinking from the hardware sector and Nadar now decided to
redesign HCL. The company once again needed funds to grow and this time around,
Nadar decided to look at the capital market. An initial public offer (IPO) was made on the
Indian Stock Exchange in 1999, which was a stupendous success.

President, HCL Technologies, Vineet Nayar says, "The shareholders supported us and
then I think we started with Rs 580 an IPO and went up to Rs 2,800 or something like
that. So, it was a dream run, I think the shareholders bought the argument we were
making, they liked the articulation of the strategy, they liked the management team and
they liked the vision we were painting and they supported the stock full time and that was
a turning point for HCL."

Shiv Nadar now put aside his dream of becoming a global hardware major and venture
into software with an open mind and a clean slate. Technology was opening up vistas of
opportunities in the software sector and HCL now wanted to build new businesses.

Global business became a priority, so, now they started a BPO in Ireland in 2001. His
partner in this ambitious venture was British Telecom.

The years that followed saw HCL in an expansion mode. In 2005 alone, HCL signed a
software development agreement with Boeing for its 787 dreamliner programme. Next
come a venture with NEC, Japan.

It even brought out the joint ventures Deutsche Bank and British Telecom's Apollo
Contact Center. In the same year, HCL Infosystems launched it sub Rs 10,000 personal
computer and joined hands with AMD and Microsoft to bridge the digital divide.

The successes of 2005 spilled over into 2006 and the company now produced over
75,000 machines in a single month, with more parallel joint ventures growing on its list.
But in spite of this overwhelming success, Shiv Nadar would not rest. There was a
nagging sense of dissatisfaction and perhaps not having exploited its full potential that
still drove Nadar and the company to achieve much more.

30
Thirty years after starting his company, Shiv Nadar really does not have much to
complain about. Hindustan Computers Ltd today is an empire worth $3.5 billion with
staff strength of 34,000.

Awards

2015 - Aecus Innovation Award for implementing an operational control center

for Unilever

2014 - Best Governed Company by the Asian Centre for Corporate Governance
& Sustainability

2014 - Outstanding Company of the Year at CNBC-TV18s India Business

Leader Awards
Recognition

2015 - Among the Top 10 Indian Brands by Brand Finance

2015 - Among The World's Most Influential Companies by Bloomberg

Businessweek

2009 - Top 10 Outsourcers by The Wall Street Journal

2008 - 2012 - Among the Most Democratic Workplaces in the world by

WorldBlu

Partners of HCL in success

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ACQUISITIONS

Numbe Acquisition Countr

Company Business
r date y

Automation
1 February 20, 2008 Capital Stream Inc. USA
solutions

2 July 16, 2008 Liberata Financial Business process UK

32
Numbe Acquisition Countr
Company Business
r date y

Service outsourcing

Control Point
3 August 25, 2008 Telecom solutions USA
Solutions, Inc.

December 15,
4 Axon Group Plc. SAP Consulting UK
2008

UCS Groups
5 July 16, 2009 Enterprise Solutions SAP SA
SAP Practice

Information
6 April 1, 2016 Part of Volvo IT SWE
technology

Concept to Silicon
7 October 19, 2015 Semi-Conductors IND
Systems (C2SiS)

8 October 29, 2015 Power Objects CRM Consulting USA

PLM &
9 2016 Geometric Ltd Engineering India
Services

The fantastic HCL campus

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34
 Chapter 5

Roadblocks and feasible solutions

If you cannot measure it, you cannot control it. Lord Kelvin. In an ever changing
business environment, HCL faces the challenge to improve skills, knowledge and
performance of individuals in a scalable, sustainable and cost effective manner. To
improve ourselves, we first needed to measure ourselves quantitatively using a reliable
diagnostic, which could help us identify our strengths and weaknesses.

35
There was an absence of any initiative/ mechanism which would help:

1. To measure the technical competency levels in the organization.

2. To measure the effectiveness of training

3. To baseline for improvement over a period of time

4. To optimize investment in training and allocation of resources

5. To improve ACSAT/ PCSAT scores

We needed a solution which would be:

1. Accessible to a large number of employees

2. Reliable

3. Aligned to HCLs competency framework

4. Customizable while being scalable

5. Cost-effective

What were the challenges?

PeopleChallenges
Project Managers, who were the respondents for the survey needed to be educated
about TCI, how to use the TCI survey tool and respond to their queries. Ensuring
prompt response to queries and fast resolution of issues for such a large audience
with the available manpower in TechCEED was a big challenge. Therefore, we
needed at least 10-15 additional people in our team to execute this project.

ProcessChallenges
TCI was to be made accessible to 25000+ employees across various locations/
countries. Therefore, an online survey tool had to be developed.

BudgetChallenges
The desired solution had to be a cost-effective one

RelevanceChallenge
The desired solution needed to ensure relevance and alignment to HCLs competency
framework.

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 TimeChallenges
While developing the TCI framework, inputs were required from various
stakeholders, which in turn, needed a lot of time

We have witnessed a rapidly changing business environment over the last few years. In
such an environment, it was a challenge for us to improve the knowledge, skills and
performance of employees in a scalable, flexible and sustainable manner. The delivery of
relevant training and knowledge in a timely manner was critical but how this was to be
managed for an organization of over 85000 plus employees spread over 31 countries was
a challenge. Aligning training with business objectives, enhancing competency levels in
keeping pace with rapid organizational growth and fast emerging business opportunities
were the needs of the hour.

While we were training our employees, following were the critical problems we faced -

1. Dependence on external training

2. Trainers did not have delivery experience

3. Post-training handholding not available

4. High turnaround time

5. Globally spread workforce

6. Diverse training requirements

This is when the need for a solution, which could enable enterprise-wide, business-
relevant learning while ensuring employee development, ease of availability and cost
effectiveness was identified. It called for a focused program for identifying and
developing internal trainers and subject matter experts (SMEs), who could be utilized for
training delivery, content development and ensuring continuous learning and
development in the organization.

Problem due to Acquisitions

The acquisitions, however, have come with their own set of problems including huge
pay-outs and cultural integration. HCLT spent the majority of FY 2003-04 ironing out
these issues. In a re-structuring, HCLT took over HCL Infosystems software
development and export business (the Professional Services Organization) to become the
groups sole exports entity. It also divested its stake in HCL Perot Systems (its former
50:50 JV with Perot System Corp) in an all-cash $105 million deal. Despite the attempt to
rationalize holdings, HCLT still has 23 subsidiaries, four joint ventures and a host of
alliances to manage.

37
An area of concern, however, is the 45% manpower growth. HCL Tech has been
consistently adding to its manpower base in anticipation of higher demand for its services
in the future. If volume growth fails to pick up in accordance with the companys
expectations, its performance might take a severe beating in the days ahead. In fact, the
companys per employee productivity has already gone down 14% from Rs 21 lakh to Rs
18 lakh even as attrition doubled from 7.6% to 14.57%. This is much higher than TCSs
6.1%, Infosys 8.5% and Wipros 12.8%.

Competitors
INFOSYS

Infosys Limited (formerly Infosys Technologies Limited) is an Indian multinational

corporation that provides business consulting, information
technology and outsourcing services. It has the main headquarter
in Bangalore, Karnataka.

Infosys is the third-largest Indian IT services company by 2016 revenues, and the fifth
largest employer of H-1B visa professionals in the United States in FY 2013. On 15
February 2015, its market capitalisation was 2,63,735 crores ($42.51 billion), making it
India's sixth largest publicly traded company

38
Tech Mahindra Limited

Tech Mahindra Limited is an Indian multinational provider of information

technology (IT), networking technology solutions and Business Process
Outsourcing (BPO) to the telecommunications industry. Anand Mahindra is the founder
of Tech Mahindra, which is headquartered at Pune, India.

Part of the Mahindra Group, Tech Mahindra is a US$4.2 billion company with 112,886
employees across 90 countriesIt provides services to customers which include Fortune
500 companies. It is also one of the Fab 50 companies in Asia, a list compiled by
Forbes. Tech Mahindra was ranked #5 in India's software services (IT) firms and overall
#111 in Fortune India 500 list for 2012. Tech Mahindra, on 25 June 2013, announced the
completion of a merger with Mahindra Satyam.

39
Tech Mahindra has 825 active clients as of November 2016

Wipro Limited

40
Wipro Limited (Western India Palm Refined Oils Limited or more recently, Western
India Products Limited is an Indian Information Technology Services corporation
headquartered in Bangalore, India

In 2013, Wipro demerged its non-IT businesses into separate companies to bring in more
focus on independent businesses

Tata Consultancy Services Limited (TCS)

Tata Consultancy Services Limited (TCS) is an Indian multinational information

technology (IT) service, consulting and business Solutions
Company headquartered in Mumbai, Maharashtra. It is a subsidiary of the Tata
Group and operates in 46 countries.TCS is one of the largest Indian companies by market
capitalization ($80 billion). TCS is now placed among the Big 4 most valuable IT
services brands worldwide. In 2015, TCS is ranked 64th overall in the Forbes World's
Most Innovative Companies ranking, making it both the highest-ranked IT services
company and the first Indian company. It is the world's 10th largest IT services provider,
measured by the revenues. As of December 2015, it is ranked 10th on the Fortune India
500 list.

41
 Chapter 6

Future projections

HCL follows Future Group, plans $1 billion venture fund

Shiv Nadar-promoted HCL Enterprise, which owns HCL Technologies and HCL
Infosystems, is planning to form a venture capital (VC) arm and tap the bourses to raise
close to $1 billion (Rs 4,500 crore) through an initial public offer (IPO).

The venture, on the lines of Kishore Biyanis Future Ventures India, will focus its
investments in the information technology sector, said a source familiar with the
development.

42
The initiative will be headed by Nadar, chairman and chief strategy officer, HCL
Technologies. The plan is at an early stage. An email sent to Shiv Nadars office remained
unanswered.

Top executives of HCL have been in touch with investment bankers involved in the
Future Ventures issue to understand the process, said a source close to the development
on condition of anonymity.

The IPO would be the first of its kind for the IT industry in India. Until now, VCs have
been raising funds through private investors and not through the public. Kishore Biyanis
Future Ventures India, which recently received Securities and Exchange Board of India
(Sebi) clearance, is one of the first VC funds in India to raise funds from the public and
invest in related firms.

However, the concept of VCs raising money through the capital market has been
prevalent internationally. For instance, Investor AB, listed on the Nordic exchange and
controlled by the Wallenberg Family, owns venture funds. Another example is Warren
Buffets Berkshire Hathway.

In India, Future Venture filed the Draft Red-Herring Prospectus (DRHP) for an IPO to
raise around Rs 3,700 crore by selling over 373 crore equity shares of Rs 10 each. The
price of the shares will be fixed through the process of book building.

Future Ventures, in its DRHP filing, stated that it may acquire interests in large, mid-sized
and small assets and over a period of time dispose of a portion of these majority equity
interests in a manner that results in a minority holding.

HCL Tech plans to invest in emerging technologies

Active safety systems for self driven cars

43
Indias fourth-largest software services company HCL Technologies Ltd plans to invest
significantly in applications of emerging technologies such as those that power
driverless cars and enable the Internet of Things (IoT) and wearable devices.

In the automotive industry, we are looking at areas like driverless cars. It is one of the
robotic concepts that we have been working on, said G.H. Rao, president of engineering
and R&D (research and development) services at HCL Technologies in an interview last
month.

The company, for instance, is investing in the active safety systems of self-driven cars
that help avoid collisions. There are a lot of things which can use imaging in a car,
including giving you a 360 degree view of your car, when you are driving. That, in turn,
will lead to driverless cars because now you have complete software and electronics in a
car which can steer it towards safe zone wherever you are, said Rao.

Rao also sees IoTs early adaptation in smart cities, transportation, utilities and
healthcare.

IoT for smart homes is one such application that HCL Technologies has invested in. You
have a gateway installed in your house, which gets connected to all devices in your

44
home... switches, door opener, air conditioners, rice cooker, water pump, anything
electric..., said Rao.

Gaming is another area of interest for the company. If you take entertainment and
gaming, IoT can bring the whole revolution. IoT will take gaming events to physical
devices as you know, Rao said, adding that with IoT, we can have physical games such
as bike racing online.

IoT is being embraced by many Indian information technology (IT) firms including
Indias big software services exporters Tata Consultancy Services Ltd, Infosys
Ltd, Wipro Ltd and Tech Mahindra Ltd.

Mobile, Cloud, Big Data and Social are converging to enable countless applications of
IoT in the futureand of all the disruptors in play today, IoT could very well be the
biggest, said Frank Diana, who heads the Digital Enterprise Solutions team at TCS
Global Consulting Services in a 30 January 2013 blog, adding that the major IoT
applications for TCS include smart products and smart automation.

While the global market size of IoT is projected to reach $7.1 trillion by 2020, according
to research firm International Data Corp., the global wearable computing market will
grow from $9.2 billion in 2014 to more than $30.2 billion in 2018, according to BCC
Research, a US-based technology research firm.

Similarly, the global driverless car industry will be worth $87 billion by 2030, said a
report by Lux Research.

HCLs iSuccess
HCL Tecnologies has implemented a new performance management system that's
focused on giving regular feedback and goals-setting. Those parts of this process will not
have to be part of the bell curve method of evaluation.

"We are twisting it around and putting the responsibility for getting feedback and
appraisal on the employees. It won't be with the organization. So the employee is now the
CEO of his own career," Prithvi Shergill, chief HR of ficer at HCL Tech, told TOI.
The new system is part of HCL's iSuccess, a people practices platform. "Some 94.06% of
our FTEs (full-time equivalents) have received two levels of feedback; 43% of women
employees and 42% of male employees have discussed their career aspirations for the
coming year. We believe you shouldn't outsource your career to HR and you need to take
control of your career. What we have said is, if in a team we see feedback being given at

45
least 2 or 3 times in a year and the goals are set, it means performance is being managed
well and therefore we don't need to worry about the bell curve," Shergill said.

Chapter 7

Conclusion

46
 Swot analysis

SWOT Analysis of HCL Technologies with USP, Competition, STP (Segmentation,

Targeting, Positioning) - Marketing Analysis

STP

Enterprises seeking IT solutions and customer seeking hardware

Segment products

Target Group Targets B2B and B2C customers

Positioning IT solutions and IT products with better quality at lower price

SWOT Analysis

1. Association with Major Brands

2. Consistent revenue growth
3. Acquisition of Axon enables company to offer full SAP services
4.Global Coverage in countries like U.S, Europe, Japan etc.
5. Offerings like tablets, laptops and PCs expand the reach
6. Over 80,000 employees are working at HCL
Strengths 7. Offers services like ERS, ETS, BPO and EAS

47
 1. Total asset turnover is one of the weakness

2. Tough competition from existing PC and laptop brands means

Weaknesses limited market share

1. New Outsourcing deals

2.Strong presence in defense space and potential to benefit from
Opportunities offset provision in Indian defense imports.

1. Adverse impact of foreign exchange movement

2. Emergence of potentially disruptive technologies/practices like

Threats cloud computing

Hindustan Computer Limited (HCL) was founded in 1976 by MR. Shiv Nadar. It
received the certificate of commencement of business on 10 February 1992 after which it
began its operations. The company flourished in the market in a very short period of time.
Between 1991 and 1999, the company expanded its software development capacities to
the US, European and APAC markets. As the company floated in the market, the foreign
companies LIKE (COCO-COLA and IBM) started losing their hold in the Indian market
while bells began to ring for Indian entrepreneurships like HCL.

HCL never looks back and continue to grow and expand after the success of first venture
which was setup in the Singapore during 1979. Even after basking success in Singapore,
HCL planned a whole new area of expansion and it tapped into a territory that was lying
unexplored in the country - computer education. Sensing the increasing demand for
computer training, HCL set up NIIT in 1981 to impart high quality IT education in India.

48
In the path of success, the company has acquired many companies around the world.
HCL has also entered into partnerships with various companies (Nokia, Microsoft,
Toshiba) in the span of 40 years.

Currently, HCL is the 4th largest IT Company in India, with over 1lakh employees and
revenue of approximately over 6billion US dollars. Today HCL is one of the main
companies which outsource its services across the world.

Chapter-8

Profession Outcome

49
WHY HCL?
HCL has been consistently growing and expanding in the market in all the fields.
HCL has been positioned fourth largest IT Company in India.
HCL has done several innovations in the field of IT Sector.
HCL operates across a number of sectors including aerospace and
defence, automotive, consumer electronics, energy and utilities,
financial services, government, industrial manufacturing etc.

The HCL journey has been relentless, gratifying and marked with a
series of achievements. Our unified efforts have catapulted the
company from a garage start-up to a conglomerate whose businesses
span across four verticals. HCL is humbled by the long journey they
have made so far and at the same time, is confident of raging forward
and scaling greater heights. Over the years, HCL has conscientiously
set high business standards by way of providing sustainable, world-
class products, solutions and services; a feat that has helped the
organization to touch the lives of millions with possibilities.

50
Today HCL is one of the largest IT Company in India and generates
annual revenue of over US$ 7 billion with more than 110,000
employees from 100 nationalities operating across 31 countries,
including over 500 points of presence in India

BIBLOGRAPHY

www.HCL.com

https://in.finance.yahoo.com/q/is?s=HCLTECH.NS&annual

http://www.rediff.com/money/2007/jun/09bspec1.htm

https://groups.google.com/forum/#!topic/sjspath2success/08nSVoHOiEw

http://www.mbaskool.com/brandguide/it-technology/2196-hcl-technologies.html

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.

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