Grievance means any real or imaginary feeling or dissatisfaction and injustice which

an employee has about his employment relationship. Grievance is any

dissatisfaction or feeling of injustice in connection with ones employment situation
that is brought to the attention or management. In other words a grievance is any
discontent or dissatisfaction whether expressed or not, whether valid or not arising
out of any thing connected with the company that an employee thinks, believes or
even feels, or unfair, unjust or in equitable.

Features of Grievance Handling :

1. A grievance reflects dissatisfaction and discontent or a feeling injustice.

2. The dissatisfaction must arrive out of employment and not for personal and
family problem.

3. The dissatisfaction may be expressed or implied. Grievance may be express

verbally or in writing. Gossiping, jealous argumentation, careless use of
machine, material, poor workmanship, untidy housekeeping etc. are verbal
grievance. Written grievances are often called complaints.

4. The dissatisfaction may be valid and legitimate or irrational and ridiculous or

false.

5. Grievances have arisen only when on employees feels that injustice has
been done to him.

6. Grievances if not redressal in time tend to lower morale and productivity of

employees.

In other Words of Grievances

Grievance is any discontent or dissatisfaction whether express or not and whether

valid or not arising out II any thing connected with the company which an employee
thinks, believes or even feels is unfair, in just or inequitable.

Infect the grievance is always an individual problem but when causes of the
grievance affect several employees of an organization and the problem is taken up
by the union it become and dispute.
A grievance must he related with company outside source which are beyond the
control of the company do not constitute a grievance for E.g. illness in the family,
quarrel with neighbor and to company.

The term grievance varies from company to company the interpretation If the terms
would include any discontent or dissatisfaction which affect the organization relations
and performance. As such grievance can be real or imaginary written or real,
legitimate or illegitimate.

On the words If Keith Davis Grievance is any real or imagined feeling of personal
injustice which an employee has about the employment relationship.

In fact in case of real grievance if dissatisfaction of one employee can be genuine

which may he due to supervisory behavior or the fact that his/her terms and
conditions of employment have been violated or ignore by the management.

A dissatisfaction and grievance must be expressed to that it is easy to recognize and

manifested in several ways, for e.g. gossiping, jealousy, carelessness in the use of
tools and materials.

Causes of Grievance :

Grievance may arise due to the following reason:

1. Grievance Arising out of working condition:

Poor physical condition on work place.

Very tight production standards.

Non availability of proper tools and machines.

Unplanned changes in schedule and procedure.

Failure to maintain to proper discipline.

Mismatch of the worker with the job

 Poor relationship with the supervisor.

2. Grievance arising from management policy:

Wages rates and method of wage payment.

Overtime and incentive scheme.

Seniority

Transfer

Promotion, demotion and discharge

Lack of opportunities for career growth

Penalty imposed for misconduct

Leave

Hostility toward trade union.

3. Grievance Arising from alleged violation of:

The collective bargaining agreement

Company rules and regulations

Past practice

Central and state laws

Responsibilities of management

4. Grievance arising out of personal maladjustment:

Over ambition

Excessive self-esteem

Impractical attitude in life