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SHAWN

P. SPENDLOVE
801.372.2721 shawn.spendlove@gmail.com www.linkedin.com/in/spendlove Chandler, AZ

Organization Development Professional
Over 15 years of experience in organization development and change management, developing
organization capability through alignment of strategy, structure, processes, people, and rewards,
with leadership skills in start-ups and large public companies, using these core competencies:

Implementation: Create alignment between cross-functional business teams with transformational
business initiatives which drive adoption and utilization of large-scale organizational improvement
efforts across matrix managed organizations
Influence: Develop relationships as both an internal and an external advisor to senior leaders to
motivate adoption of organization improvement plans by using fact-based business cases
Systems Thinking: Facilitate strategic planning sessions, and employee impact analyses, to identify
solutions that increase effectiveness of complete systems in response to transformational change
efforts within mid to large-sized organizations
Communication: Executive level presenter of strategic plans and results, break-out session speaker
at two annual Overstock.com conferences and one strategy audit for KSL-TV (NBC Affiliate)
Leadership: As an individual contributor and a leader of teams ranging from 4 to 125 direct reports,
leading continuous improvements and organizational change efforts

EXPERIENCE AND ACCOMPLISHMENTS

Wells Fargo & Co. Chandler, AZ
Business Process Consultant 8/2013 9/2016

Developed organizational improvement strategies resulting in occupancy reductions, recorded $1.7
Million savings from eliminating 240,000 SF from corporate real estate holding
Led organizational development initiatives within Technology, Operations and Consumer Lending
through 45 cross-functional projects and utilized ADKAR change model methodology
Advised leaders on organization designs within risk, technology, cash vault, and legal order functions
of the bank which improved customer value by removing 83% of handoffs in merchant fraud claims
Researched and developed a workforce planning model to right size Operations Division,
implemented tool adoption across 9 different departments

Cleary & Co. Richmond, VA
Contractor - Management Consultant 2/2013 6/2013

Researched and analyzed span of control management structures, corporate capabilities and
recommended organizational change initiatives which resulted in $30 Million of expense reductions
Recruited by Founder for a contract assignment with a Fortune 300 financial services company

Overstock.com Cottonwood Heights, UT
Assistant Director of Supply Chain Solutions, Sr. Strategic Process Engineer 3/2010 9/2012

Developed new Supply Chain Vision and Strategy, then ensured realization of these tactical plans
through a team of 22 colleagues, resulting in $5 Million increase in sales in year one
Launched a new marketing strategy resulting in a 64% lift in holiday website sales
Managed, from concept to implementation, a two-year change initiative to simplify supplier
relations representing approximately $60 Million or 5% of total corporate revenue, achieving 50%
supplier satisfaction improvement

Freshconsulting.com Cottonwood Heights, UT
Contractor Business Process Consultant 1/2010 6/2010

Recruited by the Founder; recommended organization development plans for a $2 Billion in
revenue, information management software company while coming in under budget by 10%

J.C. Penney Corporation, Inc. Salt Lake City, UT
Manager Credit Card Support, Corporate Finance Division 9/2008 10/2009

Managed team of 12, including all phases of recruitment and hiring, including annual performance
reviews, corrective actions and termination
Reduced printing expenses by 90% through leading a large-scale change initiative
Maintained ongoing compliance with risk controls such as the Payment Card Industry Data Security
Standards (PCI-DSS) and Sarbanes-Oxley Act (SOX) controls
Reviewed and approved 29 monthly account reconciliations using Oracle, PeopleSoft and Excel
tools; corrected $24 Million misstatement through monthly trial balances analysis

Land Capital Group, Inc. Park City, UT
Market Research Analyst, I, II, and Manager 2/2003 3/2008

Modeled demographic and financial data to create $100 Million of retail real estate assets
th
Founded market research department as the 8 employee of this start-up real estate developer
Grew research team to 12, while the company grew to 50 employees
Created financial pro-forma reports, site plans and marketing brochures for investment decisions

EDUCATION

Master of Business Administration, Strategy, Brigham Young University
Named Top Graduate of Executive Program, Beta Gamma Sigma Inductee

Bachelor of Science, Planning & Resource Management, Brigham Young University
Deans List, University Scholarship Recipient

PROFESSIONAL DEVELOPMENT

Lean Six Sigma Green Belt, ASQ Certification pending Q1 2017
Change Management, LinkedIn Certification, October 2016
Human Resources Fundamentals, LinkedIn Certification, October 2016
Solving Business Problems, LinkedIn Certification, October 2016
VP & Board Member, BYU Management Society 2009 Current
HOA Board of Directors, Elected for a 4 year term, February 2015 Current
Volunteer Committee Member and internal contact for Habitat for Humanity 2013 2016

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