Kurt Kramer

2909 W. Trilby Ave.

Tampa, FL. 33611
(813)837-8880
kfkramer@verizon.net

Experienced Engineering, Operations, and Support of Secure Voice, Video and

data networks - with associated hardware / software security systems expertise.

Personal Attributes:

• The ability to seek out best methods of using advanced technologies to implement cost effective
solutions to complex telecommunication problems.

Professional Highlights:

• Solid technical experience with WAN LAN, and SAN networking with security implementations.
• Recent experience implementing and supporting Network Security infrastructures.
• Ability to adapt software and hardware to meet critical system requirements.
• Over 8 years experience with Cisco equipment – WAN / LAN engineering and implementation.
• In-depth knowledge of Firewall / VPN installation and testing methodologies, tools and techniques.
• Management experience providing Product Support solutions in diverse business settings.
• Strong knowledge of Telecommunications Industry - wire line, wireless, voice, data, and Video networks.
• Project management of development and deployment of large hardware/software solutions.
• Experience in implementation of disaster recovery networks and systems.

Professional Work Experience:

AT&T – Managed Security Services, (Tampa Florida) August 2009 – April 2010
Solutions Implementation Manager (Consultant / contractor)

• Project Manager migrating Fortune 500 Companies from the I-Policy Firewall, to the Fortinet
Network Based Security Platform.

• Accomplished: Developed methodology to track detailed status of the migrations – allowing the
Project to stay on schedule – avoiding payments to old vendor.

Bright House Networks, (Tampa Florida) August 2007 – February 2009

Video Administrator

• Implementation and support of video streaming systems serving local five county area.
Includes hardware and software support of Linux based content storage, broadband routers,
and all associated systems and networks – serving 1.5 million customers.

• Accomplished: Developed and documented diagnostic processes for multiple support groups to
shorten resolution times for customer affecting outages.

AT&T – Managed Security Services, (Tampa Florida) February 2005 – August 2007
Solutions Implementation Manager (Consultant / contractor)

• Coordination of hardware, software, and customer expectations in the delivery of various

Managed security offerings – Router, Server, and PIX firewall Security Solutions to medium and
large Domestic Businesses.
 • Accomplished: Implemented changes to customer provided documentation – detailed network
drawings explaining complex hardware and software security configurations.

Tolt Service Group (Ceased operations), (Tampa Florida) February 2004 – January 2005
Field Service Manager

• State manager for service group supporting IT services for 120 stores of major national
Grocer / pharmacy chain – POS, scanner, scales, and all networking infrastructure.

• Accomplished: Built, and managed Statewide 24 X 7 IT Service and support organization.

Syniverse Technologies Inc. (Tampa Florida) March 1999 – February 2003

(previously GTE TSI – Verizon)
Network engineer

• Design, implementation, and level 3 support for domestic and foreign networks in support of wireline and
wireless call delivery, validation, and billing record collection systems with disaster recovery planning
and change management functions. Cisco VOIP trained.

• Extensive use of Cisco routers and switches over various vendor networks using – PPP, Frame Relay,
and Point to Point, X.25 protocols. Last project: “Wireless Number Portability”.

• Accomplished: Engineered and implemented (Cisco) network interfacing for largest Agilent “Data
Broker” SS7 messaging collection infrastructure – now collecting 80+ million SS7 call records per day
for remote mainframe processing of wire line/wireless messages.

GTE TSI Inc. (Tampa Florida) March 1995 – March 1999

Support Analyst - Network Operations

• Level 1 & 2 support for applications and associated networks supporting Wireless call delivery,
validation, and billing record collection systems.

• Extensive use of proprietary and commercial systems to monitor: X.25, Frame Relay, SS7, TCP/IP
protocols connecting to applications resident upon: Tandem, SUN, HP, and IBM, platforms.

• Solved: Inability to diagnose customer roaming issues involving the SS7 IS41 message format over the
SS7 networks – by installing MPA7200 link diagnostic monitor, allowing remote analysis of SS7
messaging entering Wireless organizational platforms.

GTE Florida Inc. (Tampa Florida) September 1984 – March 1995

Electronic Switching Technician

• Level 2 and 3 operational support of voice switching networks for local exchange carrier (ILEC).

• Developed: System for remote loading of Voice switch SS7 routing data – to allow off site testing and
implementation of SS7 routing protocol for all IXC traffic (MCI, Sprint, AT&T).

• Awarded: GTE Individual achievement award for cost saving process engineering.
Education:
BS, Telecommunications Management, City University, Bellevue Washington.
AS, Telecommunications Operations, GTE Florida, Tampa Florida.
AS, Electronic Engineering, Tampa Technical Institute, Tampa Florida.
2000+ Hours - Telecom switching, transmission, power and alarm systems schools.
Cisco – CCNA # CSCO10668506
Linux+ - 2005

Technical Expertise:
Hardware: Cisco routers, switches, hubs, PIX firewall, IBM , Sun, Nokia, Dell PC/servers; Video routers
(Bigband BMR), Content storage (Concurrent), and Video session controllers (Scientific Atlanta).

Networks / Systems: PBX, Voice and data Switching systems/networks - Frame Relay, SS7 systems and
networks, video transport – mpeg2, ASI; LAN, WAN, SAN, and Disaster recovery networks.
Voice switches: Lucent GTD#5, Lucent #5ESS, Nortel DMS 100, Telco power, alarm and transmission
equipment - T1, T3 multiplexers, -48 DC power systems, SS7 network link protocol.
Conversion and monitoring equipment: Agilent "Data Broker" collection system, Agilent AcceSS7
monitoring system, GN Nettest "MPA7200" link diagnosis system, Micro legend ML4000 protocol Analyzers.

Environments: Windows ALL – RDP; LINUX / Unix - SSH, RCP, FTP, HP “AcceSS7”.

Languages: Cisco IOS, LINUX / Unix – BASH scripting, ProComm scripting, Outside-view.
Network Protocols: TCP/IP, SS7, Frame Relay, SNMP., PPP, Cisco - HSRP, EIGRP, OSPF, RIP, VLAN.
Security Protocols: Cisco VPN - IPSEC, 3DES, SSL, HTTPS, PKI, SSH, Checkpoint firewalls.

Graphics Environments: PowerPoint, Visio, Acrobat, and Micrografx.