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Corporate Philosophy marketplace as a company that creates value out of diversity without shying away from change.
We aim to establish a customer-first outlook by calmly surveying the market, fostering a corporate culture of proactive
We at Kintetsu World Express, Inc. shall create new values and optimal environments
behavior, and providing services that customers want in the form of new businesses. As an indispensable partner to our custom-
through our provision of cargo logistics services in order to contribute to the development of
ers, we want to provide a wide range of services in a variety of combinations that meet various needs and solve our customers'
a global community together with our clients, shareholders and employees.
logistics problems. We intend to provide meticulous service through our Global Five Regional Management System, which clearly
calls for autonomy, independence, authority and responsibility, and to excel in the marketplace by displaying overwhelming
competitive superiority.
Japan
KWE Group
CONTENTS
Services & Forwarding Logistics Ocean China
Strength
02 02 04 06 08
Global Logistics Partner
Emerging About KWE Global Business Service
Markets Network Lines Framework
10 12 12 14 16
CSR Corporate Visit the KWE
Data, Website
History
18 20 21
Services &
Strength Forwarding
using the KWE Group's overall strength as efficiently as possible, we intend to continue offering a
wide range of services like these.
Strength No. 2 Checking Global Logistics Status Anytime, Anywhere
Strength
KWEs main computer system is shared by the entire Group. It is used for
uniform, worldwide management of information, including information
1 Broad Range of Items Forwarded
about customers cargo, transport, and billing. The system includes an
Internet-based Customer Service System (CSS) that enables customers to track
the status of their freight anytime, anywhere. In addition, the system can
2 Checking Global Logistics Status Anytime, Anywhere also interface with warehouse management systems and with the reporting
systems of our multinational corporate clients.
Strength No. 3 ULD Intact Delivery Service Protects Customers Valuable Merchandise
KWE sorts the airfreight export cargo that it receives from
customers by destination, and attaches each batch to one
of KWEs own ULD (unit load devices) before handing it
over to an airline. This allows maximum protection from
damage, including water damage.
Strength No. 4 Ability to Handle Delicate Freight Such as Wine or Thoroughbred Horses
Having mainly handled items such as machinery and parts related to computers and electronics equipment, as well as
semiconductor products, KWE is expert in handling delicate items for forwarding. KWE transports Beaujolais Nouveau
wine, which is officially released for sale each year in November, as well as thoroughbred racehorses, which are said to be
the most delicate of animals. Recently, we have also been working harder at transporting fresh flowers from Africa and
Europe.
Many companies have been introducing supply chain management (SCM), and their Examples of solutions
Logistics consulting PO (Purchase Order) management Inventory control management
logistics-related demands are becoming more sophisticated and diverse. KWE combines
Assembly works Call-center functions Reverse logistics (RMA) : Return Material Authorization
185 distribution facilities worldwide and an IT system equaled by very few of our Cross-dock operations VMI (Vendor Managed Inventory) Transport/forwarding management Project management
competitors in order to provide high-quality logistics services that meet our customers'
needs. As we aim to be a true global logistics partner, we believe that our mission is to
work with customers to design optimal distribution methods, and then to implement
those methods. Strength No. 2 Strong Support from Cutting-Edge, Strategic Distribution Bases
Distribution bases equipped with cutting-edge facilities support the extremely high reliability of our logistics services.
Strength No. 3 High-Quality Worldwide Logistics Services that Handle Diverse Cargo
4 Global Logistics System Provides Information All at Once KWE provides high-quality logistics services in many major world cities. We handle a wide range of products, including
electronic goods, automotive products, clothing and fashion accessories, aircraft parts, pharmaceutical products and
medical equipment. We design and implement optimal solutions based on a good grasp of the particular characteristics of
the diverse items that we handle.
Detroit, U.S.A. Incheon, South Korea Shanghai, China Johannesburg, Singapore Amsterdam, Holland
South Africa
The Same Meticulous KWE Service, Also by Sea We apply the know-how that we acquired through our meticulous airfreight forwarding services in order to transport factory
equipment and offer specialized freight forwarding. For example, we move ultra-precise equipment out of a clean room in a
liquid crystal panel factory or semiconductor plant in Japan, and provide seamless transport service all the way to the clean
Transport modes have become more diverse and ocean freight forwarding demand has grown room of an overseas factory. Throughout the time of transport, we re-create the clean room environment using a specially
due to developments such as the spread of third-party logistics (3PL) and the introduction of equipped large truck that can maintain constant temperature and humidity and guard the cargo from vibration and impact.
In recent years, we have been getting
high-speed ferries. KWE provides the same meticulous service by sea as it does by air. We also more orders for transporting specialized
offer buyer's consolidation and comprehensive services such as door-to-door support for the freight, including equipment and
materials related to various events such as
establishment of overseas production bases, including transport and installation of equipment. international sporting events, musical
In the future, we intend to make better-than-ever use of our existing strengths, enhance our productions, and museum exhibits. We
work together with KWEs airfreight
ocean forwarding peripheral services, and combine them with airfreight forwarding and logistics forwarding division, taking advantage of
in order to provide customers with optimal ocean forwarding services. our ability to offer finely tuned services
offered at the same level as our airfreight
forwarding services. The high-quality
services we provide to our customers
Strength satisfaction have received acclaim from
many fields.
Specialized Vehicles for Transporting Large-Scale Transporting pressing equipment
1 Meticulous Forwarding of Specialized Freight and Factory Equipment Precision Machinery
Strength No. 3 Hot Consolidation Service Expedited Consolidated Ocean Service from China to Japan
Year by year, demand is growing for consolidated freight forwarding from China to Japan. KWE offers expedited service
that makes it possible to reduce the time required for consolidated service by up to three days.
China's economy is growing markedly. KWE was quick to note the magnitude and
future promise of that growth, and began investing in the Chinese market ahead of Strength No. 2 Accumulated Business Know-How
the competitors. Customers in this market are actively engaged in production and
KWE established its Hong Kong affiliate in 1969, and opened a Beijing Representative Office in 1985. Ever since, we have
require safe and reliable freight forwarding services in what is known as the world's been cultivating expertise in doing business in China. We have moved aggressively ahead of our competitors to establish
largest consumer market. As demand for distribution and logistics services grows ourselves in China through such means as acquiring more freight-handling licenses (such as Airfreight Forwarder Agent
Licenses) and creating and enhancing logistics services in bonded areas and the Waigaoqiao Logistics Park. We intend to
larger and more diverse, KWE strives to beat the competition in China, as it does continue applying this strength to the development of new services.
elsewhere, by creating new services that offer each customer optimal solutions for its
distribution needs.
Strength No. 3 High-Quality, One-Stop Service Full Logistics/Domestic Trucking Services
Strength
In addition to air and ocean freight forwarding services, we have been focusing on enhancing our domestic logistics
services and trucking network in China. We operate specialized logistics companies equipped with distribution facilities in
1 One of the Biggest Networks in the Industry Shenzhen, Shanghai, Dalian, Suzhou, and Xiamen, and also have established bases in the bonded logistics park in
Shanghai, creating an organic fusion of international forwarding and logistics. We have established our own domestic
trucking network and operate regular consolidated transport routes within China. Many of our trucks are equipped with
GPS so that we can quickly determine the location of freight at any given time. We aim to use this network to provide even
2 Accumulated Business Know-How higher quality one-stop service.
Overseas
4 Rapid Airfreight Forwarding Services Logistics services procurement 3PL
KWE warehouse
Ocean freight Component production base
KWE's Network in China forwarding services
Production base
KWE warehouse
Harbin Transport services within China
Taiyuan Tianjin
Strength No. 1 Rail and Truck Transport Services in Russia and Other CIS States
Since we founded a local subsidiary in Russia in January 1995, we have been steadily accumulating expertise in distribution
in this markedly expanding economy. As of July 2009, we had offices in four locations: two in Moscow, one in Nakhodka,
Providing Full Support for Clients in Emerging Countries and one in St. Petersburg. In July 2007, we became the Japanese general agent of JSCO TransContainer, a subsidiary of
Russia Railways, and began transporting
cargo from Japan to Russia using the
As economies become more global, economic development in the emerging BRIC and Trans-Siberian Railway. We also operate a
Next Eleven markets is progressing at an accelerated pace. KWE is actively developing trucking service in Russia that connects
production bases in Europe with the
services for customers who have started doing business in these areas, mainly by Russian market and allows GPS tracking
offering distribution solutions. We have begun concrete projects in Russia, India, of cargo. In the future, we intend to
actively develop business in Russia and
Vietnam, and Central and Eastern Europe. We were particularly quick to establish local surrounding countries in order to provide
subsidiaries in Russia and India ahead of our competitors, in the late 1990s. Ever since, customers with optimal distribution
services.
we have continued to accumulate expertise in the distribution business in these areas.
Container transportation using Reinforcing trucking service
We intend to continue to proactively enhance our service infrastructure in emerging the Trans-Siberian Railway
Strength
Strength No. 2 Enhanced Service Network in India
We founded a local subsidiary in 1997 in response to the Major Indian Bases
movement of US-affiliated electronics manufacturers into
1 Rail and Truck Transport Services in Russia and Other CIS States India. Today, we have expanded our network to include 15
operating bases. In India, as elsewhere, we aim to provide Delhi
customers with optimal distribution solutions by offering
2 Enhanced Service Network in India comprehensive distribution services including airfreight
Ahmedabad
forwarding, ocean freight forwarding, domestic transport,
and logistics.
Kolkata
3 Expanded Logistics Services in Vietnam
Mumbai
Pune
Hyderabad
Strength No. 4 Full-Fledged Entry into Central and Eastern European Markets
Frankfurt is our airfreight hub and Rotterdam is our
ocean freight hub serving the Central and Eastern
Europe regions, primarily through our Czech subsidiary
located in a suburb of Prague and an office in
Wroclaw, Poland. In order to meet expanding
customer demand, we will continue to enhance this
network in the future.
Global Network
The KWE Groups 8,670 employees Japan The Americas Europe & Africa East Asia & Oceania Southeast Asia & Middle East
work around the clock at 297 locations Kintetsu World Express, Inc. Kintetsu World Express (U.S.A.), Inc. Kintetsu World Express (EA) B.V. Kintetsu World Express (HK) Ltd. KWE-Kintetsu World Express (S) Pte Ltd.
in 192 cities in 31 countries (as of March Kintetsu Logistics Systems, Inc. Kintetsu World Express (Canada) Inc. Kintetsu World Express (U.K.) Ltd. Beijing Kintetsu World Express Co., Ltd. Kintetsu Integrated Air Services Sdn Bhd
2009). This global network is Kintetsu World Express Delivery Co., Ltd. World Wide Customs Brokers Ltd. Kintetsu World Express Kintetsu World Express (Xiamen) Co., Ltd. Kintetsu World Express (Thailand) Co., Ltd.
Kintetsu Cosmos, Inc. Kintetsu Blue Grass, Inc. (Deutschland) GmbH. Kintetsu Logistics (Shenzhen) Co., Ltd. Kintetsu World Express (India) Pvt Ltd.
organically linked with our information
Kintetsu World Express Sales, Inc. Kintetsu Global I.T., Inc. Kintetsu World Express (France) S.A. Shanghai Kintetsu Logistics Co., Ltd. PT. Kintetsu World Express Indonesia
system which enables us to track the Kwe Reinsurance, Inc. Dalian Kintetsu Logistics Co., Ltd.
Kintetsu World Express Shikoku, Inc. Kintetsu World Express (Benelux) B.V. Kintetsu World Express (Vietnam), Inc.
location of our customers valuable Kintetsu World Express (Ireland) Ltd. Suzhou Kintetsu Logistics Co., Ltd. Kintetsu Logistics (M) Sdn Bhd
cargo at all times, from the moment it Kintetsu World Express South Africa Kintetsu World Express (Korea), Inc. Kintetsu World Express (Middle East) FZE
leaves the customer to the moment it (Pty) Ltd. Kintetsu World Express (Taiwan), Inc. Kintetsu South Asia Development Pte Ltd.
Kintetsu World Express Kintetsu Intermodal (Taiwan), Inc.
arrives at the final destination. The Kintetsu Logistics (Vietnam), Inc.
Kintetsu World Express (Philippines) Inc.
KWE Group has taken responsible, (Switzerland) Ltd. KWE Development (Thailand) Co., Ltd.
Kintetsu World Express (Subic) Inc.
Kintetsu World Express (Italia) S.R.L.
consistent forwarding to an art. Kintetsu World Express (Australia) Pty. Ltd.
Kintetsu World Express (RUS), Inc., LLC.
Kintetsu Logistics (Xiamen) Co., Ltd.
Kintetsu World Express (Sweden) AB
Kintetsu World Express (Clark) Inc.
Kintetsu World Express (Czech) S.R.O
plus 3 other companies
plus 1 other company
Japan
The Americas
Europe &
Africa
KWE Group
Southeast
Asia &
Middle East
Business Lines
<Main export airfreight items> <Main import airfreight items> At KWE, our core business is consolidated services by which cargo collected from
* Digital electronic appliances, computers, * IT / electronics products and components, multiple shippers are sorted and assembled per airport of overseas destination, and are
semiconductors and other information technology and including computers, semiconductors and their consigned as KWE cargo to airlines for international airfreight forwarding. Our export
electronics products and components manufacturing equipment
services include document preparations for air carriage, customs clearance and surface
* Telecommunications devices and components, including * Medical and chemical products transportation. We provide such services through a closely working network in our sales
mobile phones * Fashion products such as textile products and division, which includes sales offices and branches, and our operation division.
* Automobile parts and components high-end brand products
Once the consolidated cargo arrives at its destination airport, KWEs local overseas
* Medical and chemical products * Automobile parts and components subsidiary or agent picks it up at the airline warehouse for import customs clearance
* Machine tools and construction machinery * Perishable foods and delivery to the consignee.
The amount of international airfreight handled by KWE is ranked among the top 10
in the world.
<Logistics services and systems> Services in the field of logistics have the highest growing demand in the distribution
Logistics consulting Transport/forwarding management industry. At KWE, we have continued to provide total logistics services including
PO management Project management customs clearance, providing temporary storage, processing products during
Inventory control management distribution, and providing distribution and inventory services.
Assembly works In recent years, customers needs for logistics services have expanded and diversified
Call-center functions due to their efforts to streamline and reduce costs of distribution. Services include not
Reverse logistics (RMA) : Return Material Authorization
only procuring materials, processing products, distribution, handling merchandise
returns and waste disposal but also handling orders, inventory management,
Cross-dock operations
information management and analyzing results. At KWE, we support global companies
VMI (Vendor Managed Inventory)
by developing and operating third-party logistics services that employ the latest
technologies to meet our customers every need.
<Main export ocean freight items> <Main import ocean freight items> In the field of international ocean freight forwarding, KWE is a non-vessel operating
* Household electric appliances * Computers and their peripherals common carrier (NVOCC), making use of the shipping lines transportation services. The
* Raw materials * Household electric appliances flow of ocean freight forwarding is basically the same as that of airfreight: In addition
* Automotive-related products to transporting full container loads, we provide consolidated services whereby we pack
* Parts and semi-finished goods (such as mobile phone
components) less-than-container loads into ocean containers, arrange transport with a shipping
* Apparel / retail products
* Automotive-related products company, clear the cargo through customs and sort it at the destination port, and
* Medical and chemical products
deliver it to customers. In addition, we have recently been providing highly customized
* Plant equipment transportation * Mail-order products
ocean-based transport services such as buyer's consolidation (combining customers'
* Aircraft-related products
commercial distribution and logistics), door-to-door service supporting the
* Equipment to be used at events and for broadcasting
(such as for international sporting events, musicals and establishment of overseas production bases (including transport and installation of
exhibitions) equipment), environmentally friendly rail transport, etc.
<Main domestic services> <Five domestic affiliates provide One of KWEs greatest strengths is our ability to provide door-to-door transportation
Domestic airfreight forwarding specialized services> services all over the world. For example, our domestic freight forwarding service, which
Pick-up and delivery of export and import freight Kintetsu Logistics Systems, Inc. we provide primarily to users of our international freight forwarding services, uses our
Customized packaging, transport, and installation of Kintetsu World Express Delivery Co., Ltd. nationwide service network to collect freight from every part of Japan from Hokkaido
precision machinery Kintetsu Cosmos, Inc. to Okinawa, transport it to an airport via one of our cargo centers, and have an airline
Temporary staffing, primarily for logistics and trading Kintetsu World Express Sales, Inc. fly it to the desired destination. At that destination, we transport the cargo from the
businesses Kintetsu World Express Shikoku, Inc. airport to the appropriate regional cargo center. In addition to this type of domestic
Transport of art objects and other materials for events freight forwarding business, our various affiliates provide specialized and sophisticated
and exhibitions services such as the customized and careful packing of precision machinery that is
Hand Carry service required for door-to-door delivery, temporary staffing, transport of materials for events
IT and other types of support for 3PL and exhibitions, hand carry, and IT support, etc.
1948 1955 1969 1970 1989 1994 1998 2000 2002 2003 2005 2006 2008
Ireland
United States United Kingdom Netherlands South Korea United Arab Emirates
Establishment of
Italy
The Five Regional Management System that Supports KWEs Global Network Domestic Affiliates Provide Advanced, Specialized Services
Kintetsu Logistics Systems, Inc. (established 2002)
Japan (Kintetsu World Express, Inc. and five other companies)
The regions main businesses are international airfreight and ocean freight forwarding, and logistics. Some of the 40 Founded as a spin-off of KWE s domestic airfreight forwarding business, Kintetsu
distribution centers in Japan, including our Narita Terminal and No. 4 Baraki Terminal, have received ISO certification for Logistics Systems specializes in domestic Japanese logistics services. Through a
quality control and environmental management as well as Class A certification by TAPA (Transported Asset Protection network of more than 90 locations throughout Japan, it provides logistics
Association). Using an advanced global information system to provide one-stop service that combines air and ocean solutions, environmental solutions, and outsourced services, etc.
transport with logistics services, this region leads the worldwide KWE Group.
our international distribution businesses and our Tokyo Terminal's environmental management system.
Later, we obtained ISO14001 certification for our Narita
Terminal (January 2003), No. 4 Baraki Terminal (January
to be a good corporate citizen that grows together 2006), and Chubu international Airport Terminal (March
2007) in Japan. Outside of Japan, we obtained the same
certification for facilities in the Netherlands, Belgium,
with the global community Contribute to the Global Community through
Our International Distribution Businesses
Singapore, Malaysia, the Philippines, and Hong Kong.
In the future, we will work harder than ever at
environmental preservation and pollution prevention in
The KWE Group's social mission is to cooperate with all of our stakeholders Customers order to contribute to global society.
to create new value and the best possible environments through our
international distribution businesses and to contribute to the global
community. Toward that end, we will firmly adhere to the following Local Shareholders,
Residents Investors ISO14001 Certificate ISO14001 Certified workplaces/Details of activities
guidelines and make them a foundation of our corporate behavior: KWE Group
OHSAS18001 Certification
Maintaining Our Customer-First Orientation OHSA S18 0 01 is a set of s tandards that lis t s risk s and
as We Strive for Quality Improvements countermeasures related to occupational safet y and
Employees Business Partners hygiene , with the primar y aim of clarif ying relate d
Each corporate director and employee will continually strive to improve quality by working responsibilities. KWE received OHSAS18001 certification
with speed and accuracy. Furthermore, we will firmly adhere to our commitments to the for its Hong Kong subsidiary in March 2009. We aim to
pursuit of fair profits while always putting the customer first, and to seeking new value minimize the danger of work accidents and the risk of
through international distribution businesses. damages arising from such accidents by analyzing and
managing risks related to the occupational safety and
Examples of Concrete Achievements hygiene of employees and other stakeholders, and by
Quality Management Systems at 17 of our subsidiaries, We had 19 terminals around the world with Class A certification by
continuously improving occupational safety and hygiene
including KWE Japan, were ISO 9001 certified as of June TAPA (Transported Asset Protection Association) as of June 2009, management systems.
2009. testifying to the security of our transport facilities and systems.
OHSAS18001 Certificate
operations, and customer service training Kintetsu World Express Delivery Co. Ltd., which delivers freight by automobile, has begun introducing hybrid trucks.
. Training on subjects such as overseas training systems TQM training Overseas training
Also, Japan's Eco-Mo Foundation awarded Green Management certification to the company's Special
. TQM training that teaches all managers and supervisors about management
Transportation Sales Offices in Tokyo and Chiba in
strategies recognition of such efforts as implementing
. Sunshine Meetings and Sunshine Blogs that foster communication between board ecologically sound driving techniques and
members and employees improving vehicle maintenance, inspections, and
fuel efficiency.
History
1948 The Operation Bureau of Kinki Nippon Railway Co., Ltd. begins handling international freight and travel service.
Approved as an agency by the IATA (International Air Transport Association). About KWE
1955 Developed into Kinki Nippon Tourist Co., Ltd., creating a comprehensive luggage handler by combining our international airfreight and
international tourism divisions.
1969 Began overseas operations with establishment of subsidiaries in Hong Kong and the United States.
1970 Kintetsu World Express, Inc. spun off from Kinki Nippon Tourist Co., Ltd.
1978 Became the first Japanese forwarder to take its export operations' computer system online.
1994 Became the first Japanese distribution company to obtain ISO 9002 quality certification (changed to ISO 9001 in 2003).
Adopted Quadrilateral Management System with regional headquarters for Japan, The Americas, Europe & Africa, and Asia & Oceania.
2000 Listed on Nasdaq Japan Market (presently Hercules Market), a section of Osaka Securities Exchange (de-listed as of September 2004).
Services & Solutions
2002 Listed on the Second Section of Tokyo Stock Exchange.
Adopted our The KWE Grand Design for the 21st Century spelling out management policies for the next decade.
2005 Established a business and capital alliance with Mitsui O.S.K. Lines.
2006 Split Asia & Oceania Headquarters into two units: East Asia & Oceania and Southeast Asia & Middle East. We now use Five Regional
Management System in place of previous quadrilateral system.