Agenda

Resources and Assets Review 20 minutes

Latest Demo Capabilities Overview 10 minutes

Off-line (HTML) Demo 10 minutes

Demo Instances Request Process 10 minutes

Live Demo 20 minutes

Demo Training Resources 10 minutes

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Resources and Tools
to Help You Succeed!
 Available Resources to Partners
Documentation &
tools,
HCM Partner Partner Central Website for
Provisioning & Ops Partner Edge all SAP Partners
requests
Portal Portal
Demo requests
Implementation and
Incident Management Service integration
Market information on the
DCs dashboard & SAP SF HCM suite
maintenance schedule
Support Place products
Knowledge Base Portal
(KB)
SAP Online Product
Help documentation
SF Partner Newsflash Portal library
Training SF
JAM Learning
Quarterly Release Community
Sites & Cert Hub
Partner Portal
Shop
Product Management
Enablement site (EC, Buy SAP learning & Customer Community for
Online access to available
ONB, ) certification hub experts, customers and
trainings and Exams
subscriptions partners

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Cloud Portals SAP PartnerEdge

The PartnerEdge Cloud Portal All Information you need for your daily work

Step 1 Tailor your profile

Find the latest information about our
SuccessFactors HCM Suite
All documents and links you need
for your HR Cloud Business
Training & Education, Marketing,
Competitive Information & much
more

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Value Lifecycle Manager

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Sales Resources

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The Learning Hub
Benefits
Access to all training anytime anywhere
Drastically lowers the cost of ongoing training (example of what it use to cost)
Learning Rooms give you access to Instructors and Social Collaboration whenever you need it
Delta training available via the Learning Rooms
Create tailored Learning Plans
24 x 7 access to all Learning Content

Enhancements
Live System Access for SuccessFactors is a high priority
True live sessions via the Academy Learning Rooms on an ongoing basis to provide demonstrations of difficult
topics; best practices and Q&A
Delta Training available in Learning Rooms
Academy course content being optimized to align with self paced more simulated learning
All sales, presales and marketing training is available in the Partner Edge Edition

Growth of Learning Hub

500 Partner Companies have subscribed

Over 7,000 partner resources have subscriptions

3,719 subscriptions purchased for Resell by Partners
60+ Learning Rooms
4,600 Course Titles

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Learning Hub Partner Edge Edition

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Learning Rooms Academy Courses

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 The new Partner Edge SuccessFactors Learning Room

Ongoing training and enablement through

Live Events and Collaboration

Virtual instructor led training (Live Events,

Information Sessions)

Calendar view into all live sessions for a

particular topic

Forums ask questions to subject matter

experts

Pier to pier Collaboration

Delta training

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How do I self-assign Learning Hub courses?

1. Log into the Learning Hub.

2. From the main navigation menu in the upper left-hand corner, select Learning Content.
3. Use the Find Courses keyword search to search for a SuccessFactors product.
4. You may also click the link to Browse all titles, filter by the CLOUD subject area, then filter
by the SuccessFactors subject area.
5. Click the title of a course youd like to join.
6. On the next page, select the button titled, Add to Learning Plan, then the button to Start
Course will be available.
7. You may start the course now, or access the course at any time from the My Active
Courses pod in the Learning Content section of the Learning Hub.

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How do I self-assign Learning Rooms?

1. Log into the Learning Hub.

2. From the main navigation menu in the upper left-hand corner, select Learning Content.

3. Type Learning Room in the Find Courses keyword search field and click Go.

4. Click the title of a Learning Room youd like to join.

5. On the next page, select the button titled, Add to Learning Plan, then the button to Start Course will become available.

6. Accept the Terms and Conditions.

7. After assigning a Learning Room, it may take up to 1 hour for your request to process.
After approximately 1 hour, you will see the bell icon in the upper right-hand corner of the screen turn red to notify that you have successfully
joined a Learning Room.
There are no email notifications.

8. From the main navigation menu, select Learning Rooms.

9. From the Groups drop-down menu, click the Learning Room you joined to access all supplemental materials and
support resources available.

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Jam Groups for Partner Enablement
This JAM Group keeps
Some products have Partners up to date on all
implementation JAM groups for Quarterly releases
certified consultants (EC,
Onboarding and JAM)

SuccessFactors Partner Newsflash Group

This group provides updates on the fly!
Find product, training, marketing, operations
information and more

Everything you need to know

about our new Best Run Demo
To request access, email PartnerJamRequest@successfactors.com
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 SuccessFactors Customer Community

Website that customers, partners,

and employees use to connect to
each other, expert support, product
information, quarterly release
webinars, and suggestion forums.

This site is primarily customer-

facing, and customers can post
admin questions about using the
products as end-users.

Customers also suggest ideas for

product improvements and can
kudo other ideas.
Ideas with the most kudos often
make it into product roadmaps for
future release builds.

Implementation questions should NEVER be

posted to this site .

2015 SAP SE or an SAP affiliate company. All rights reserved. 14

PSD toolkit

Consolidated interactive list of resources for SuccessFactors partners,

covering topics like training, sales, implementation, development etc.
PSD toolkit for Success Factors HCM Suite

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Additional Resources

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Resources Guides, FAQs and How-to

Partner Edge Starting place for all sales, presales, marketing and implementation enablement

PSD toolkit for SuccessFactors HCM Suite Consolidated interactive list of resources for SuccessFactors partners, covering topics like
training, sales, implementation, development etc.
SuccessFactors Support Resources Kit Support onboarding e-document for customers and partners

Partner Support Incident Template Use this template when submitting support incidents to SAP, to improve resolution time

Request new S-user Fill in this form to find out who your SAP Security Manager is, who can create a new S-user
for you
Partner Operations Implementation Process Comprehensive guide covering all operational processes to help partners implement and
Guide support SuccessFactors products
FAQ: Migration to SAP Support Portal Frequently asked questions about the migration to SAP Support Portal

FAQ: Partner Implementation Support Frequently asked questions about support for SuccessFactors implementation partners

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Contact SAP

SuccessFactors Partner Operations Contact Us on HCM Cloud Partner Services Portal

SAP Global Service and Support Contact Us on SAP Support Portal

SAP Partner Service Delivery cloudpartneredge@sap.com or find regional contact numbers

SAP Portals
HCM Cloud Partner Services Portal Operational tasks regarding implementation

SAP PartnerEdge Portal Contains information regarding sales, marketing, training

SAP Support Portal, Access product support including incident management, user management,
SuccessFactors welcome page knowledge base etc.
SAP Help Portal Product documentation

SuccessFactors Community Community forums for SuccessFactors products

SAP Training & Certification Shop Training and certification

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Presales
Support and Resources
Presales Resources

Learning Map Virtual Bootcamp Demo Forum

PreSales Enablement HCM Americas HCM EMEA

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Delivery Support and Resources
Delivery Consultant Enablement Path

Professional
Certification

Project
Experience
(Include Delivery
Support
Services/Launch
Academy Optimization)
Training and
Associate
Certification

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 SuccessFactors certification

Certification
Certification in the cloud in the Cloud
Innovative certification model unique to cloud
Pioneered based on SuccessFactors needs
SAP 12 months
subscription
Certification Hub
12 months subscription
$500 per consultant
Registration via SAP Edu Training Webshop
Delivered via Certification Hub
Schedule up to a maximum of 6 exam attempts Associate Professional
Certification Certification
Valid for all exams available for booking in the
Certification
Each exam can be taken up to a maximum of three
Core Exam = 120mins for 80 questions
times
Delta Exam = 60mins for 40 questions
Approximately 1 2 Delta Exams per year

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Associate Certification
Associate Certified
WFAP (118)
Onboarding (151) 4%
Covers the fundamental knowledge requirements 5%
for SuccessFactors consultant, ensuring broad
Learning (284)
knowledge and skills around how to configure 10% EC (799)
SuccessFactors solutions 28%
Variable Pay (70)
2%
Core exam + Delta Exams for interim releases
where required Comp (169)
6%

Required for Provisioning Access to Production Succession (131)

Data Centers 5%

RMKTG (107)
4%
Exam Durations: PM/GM (534)
RCM (366)
Core 120 minutes for 80 questions 13%
23%

Delta Exam 60 minutes for 40 questions

984 Consultants have not Opted In

3 rounds of emails went out to the email addresses on file
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 Professional Certification

Highest level of Competency on SuccessFactors Professional Certification

Recognition of technical and practical experience
Succession (59)
17%
Criteria for Professional Certification:
Up to date Associate Certification (Inclusive Deltas) WFAP (5) PM/GM (119)
1% 33%
Successfully implemented 2 projects in a lead capacity in
the last 24 months and 1 project in a support role
80% or higher across Customer survey criteria
Learning (74)
Benefits for becoming Professional 21%

Preferred status and promotion with Customers and

internal SAP
EC (17)
Priority status for implementation Issues 5%
Invitation to join HR LOB Enablement Council
Comp (43)
Considered for VIP events and other Customer facing 12%
RCM (40)
11%
events
Required for Recognized Expertise
99 Consultants have not Opted In
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Partner Edge Implementation Pages

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 HCM Cloud Partner Portal Services

Initial access will be set up for

your company Security
Administrator
Your Security Administrator
can set up further colleagues
with the same mail domain
used initially (e.g. @sap.com)
No initial access yet? Please
reach out to your PSA
Access support required?
Please reach out to
CloudPartnerEdge@sap.com

2015 SAP SE or an SAP affiliate company. All rights reserved. 27

Partner Operations Implementation Process Guide

Documents the processes, resources and tools to support partners

implementing SuccessFactors software

https://partners.successfactors.com/PartnerDocumentation/Partner Cloud
Operations Implementation Process Guide.pdf

2015 SAP SE or an SAP affiliate company. All rights reserved. 28

ONE Support - The new SuccessFactors Support Portal
SuccessFactors support portal is now
available via
https://support.sap.com/support-programs-
services/about/welcome-
successfactors.html
Please become comfortable with the User
Guide to ensure you can raise and monitor
incidents for your customers
More information about ONE Support:
https://partneredge.sap.com/en/partnershi
p/support/one-support.html
SuccessFactors Partner Helpdesk
Process Changes webinar available
here:
https://partneredge.sap.com/en/library/edu
cation/products/emp_mng/hcm/e_il_rs_sfp
hpc_13861.html

2015 SAP SE or an SAP affiliate company. All rights reserved. 29

Service Marketplace

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