Automatic Vehicle Tracking System &

RFID Based Bin Management System

Detailed Bill of Material
S.No Item Total Required Quantity
1 GPS/GPRS Devices 750 nos.
2 RFID Tags 4300 nos.
3 RFID Readers/Controller 150 nos.

Manage the movement of solid waste pickup, movement of Water tankers

through the various technologies like GPS Vehicle Tracking System, UHF RFID
Readers, IOT Sensors etc. along with innovative Mobile and Web based
application to improve and smoothen ground level mechanism for waste
collection, disposal and distribution of water through water tankers
Implement the GPS/GPRS based Automatic Vehicle Tracking System solution for
real time Vehicle Monitoring, Route tracking for both Garbage Vehicles & Water
Tankers and Bin Monitoring for its Solid Waste Management Services with
necessary Software both server side & device side.
The System Integrator should provide end-to-end solution including supply of
750 numbers of GPS devices, 4300 nos RFID tags, Application Software, Web
interface/portal and related MIS reports.
The scope also includes supply, Implementation and maintenance of web based
software system to capture and store data from GPS devices, RFID Readers, and
finally generation of necessary MIS reports (Tabular, Map based).
Objectives & Benefits of GPS based Vehicle Monitoring System
Monitoring of the vehicle in real time to improve per vehicle productivity &
reduce non-compliance.
Capturing latitudes, longitudes of Stoppages, Routes and parking yards
Geocoding and Geofencing of Stoppages, Routes and parking yards
Route fixing
Usage and route planning optimization of garbage trucks & water tankers.
Rapid management of vehicle breakdown and maintenance.
Centralized command control centre for waste collection and
transportation.
Efficient monitoring and management of waste bins.

Automated monitoring of transfer stations, processing centres for daily

garbage inward, outward.
Eliminate the human factor from entire cycle of SWM process starting from
collection to bill disposal.
Prevention & control of the misuse of manual system and Induction of
transparency and accountability in operations.
To record real time information related to the vehicle movement and make
them readily available for future planning and analysis.
Route optimization can be done which will help in reduction of trip time,
fuel saving and serving more locations.
To project savings and ensure optimum utilization of scarce resources.
Monitoring and quick decision making through MIS generated by the data
Protecting the interest of and empowering the end beneficiary.

The Scope of work includes:

a. Supply & Maintenance of 750 nos. of GPS devices, 4300 nos. of RFID tags,
150 nos. of RFID readers along with web-based software system for a period
of 3 years on rental basis.
b. Design, development of GPS Based Application software (Vehicle Tracking
System) integrated with GPS, RFID devices on server side for monitoring of
Vehicle movement, route tracking and GIS based MIS reports as per formats
requested by the authorities.
c. Designing of Monitoring APP for designated officials for Real time
monitoring of vehicles ; Trip Reports & Vehicle Day Summary
d. Generation of Various MIS reports defined by the
e. Help Desk support & deployment of technical support manpowerThe
identified bidder has to deploy 1 technical support staff for each zone in
area to address the technical issues related to GPS/RFID devices and deploy
1 Technical Person at HQ for support on the application related issues.
Detailed Scope of Work:
To implement the solution, following tasks to be performed:
A. GPS Devices to be installed on each vehicle in tamper proof pattern.
B. Dynamic Route Management: must be able to create and assign routes
based on the landmarks and stoppages with option to assign single or
multiple vehicles on the route created.
C. Point data relevant to Source (Depots) and destination
D. Real time report of the movement of the GPS enabled vehicles on the map
to the users based on their privileges.
E. Provider Device Tampering Alert: In case of tampering of any
equipment, component of vehicle tracking system etc., alert should be given
through SMS/ On-screen Pop Up Alert with Sound on about 4 to 5 relevant
Mobile Nos. or as suggested by authorities

F. Route Deviation/Excess Stoppage Alert: In case of deviation of vehicle

from pre-defined routes or excess stoppage of vehicle beyond a specified
time duration alert should be given through SMS on about 4 to 5 relevant
Mobile Nos. or as suggested by authorities.
G. Total Productive Maintenance(TPM) mapping
o Route and waste colleting points should be defined using GPS technology.

o All routes and its collection points should be identified and accurately
mapped (for tabular / map report, analysis).
o Defined Schedule for each route with respect to its collection point to be
defined in the system.
o Administration of defined route as per new / updated requirement.

H. Total Productive Maintenance(TPM) Monitoring

o Vehicle movement & stopping points with stopping time should be

monitored.

o Route and collecting points should be displayed using GPS technology on

the city map. E.g. Society name, Apartment name, Complex name is to be
displayed in reports as well as on map,
o Through GPS movement, entry / exit and stoppages of vehicle should be
monitored.
o Every collecting point is mapped with the stoppage time interval. If vehicle
stops at least for defined stoppage time at that collection point, it can be
assumed that waste is collected from that point.
o Variation should be reported through alert.

To control the time base physical presence of the vehicle, RFID system will
also be implemented along with GPS system in following way:
I. RFID TAG to be mounted on each Bin
J. RFID Reader will be installed on 150 vehicles (Refused compactors and
Dumper Placers)

K. Vehicle master to be created in the system. (Zone wise, Route wise

assigned vehicles, Vehicle type, Vehicle number, Owner / Contractor details,
GPS details, RFID Tag details)
L. For Bin Management:

o RFID TAG to be mounted in each Bin (4300 Bins)

o Geocoding of Bin placing locations should be done.

M. MIS & GIS Reports

MIS Reports on at various levels (Zone, Circle) for various periods (Daily,
weekly, monthly), Verification Report &Exception reports to be developed.

GIS Report on Master Data at various levels (Zone, Circle) for various
periods (Daily, weekly and monthly), and Verification Report &Exception
reports to be developed.

Capturing the GPS Coordinates of the location of data capture is recorded

for validation.

N. Report List for Door to door collection:

Date wise, Zone wise, Route wise, collection points served, not served.
Date wise, Zone wise, Route wise number of vehicles (with vehicle details)
used.
Date wise, Zone wise, Route wise list of (count of) DTD vehicles transferred
/ not transferred garbage into Compactor.
Date wise, Zone wise, Route wise list of DTD vehicles transferred garbage
into Compactor how many times.
Date wise, Zone wise list of vehicles violated their routes.
Vehicle wise, date wise list of operation / not in operation.
Date wise, Zone wise total weight of Waste disposed.
Date wise, vehicle wise number of trips at disposal site.
Date wise list of abnormal vehicles whose number of entries into dump
yard not matches.
List of vehicles present into dump yard at any moment.
Date wise, Zone wise list of vehicles with disconnected GPS.
To display real time / archived vehicle traversal route on the map
(Scheduled / Actual).
To display Geofence, Geolocations on the map.
 Vehicle summary report (vehicle id, first and last collection points,
Collection start time and end time for the day, Total distance travelled, Total
no of speed violations, Maximum speed attained throughout journey,
Graphical as well as tabular display of total collection points served and
points not served by selected vehicle for any particular day.
Show all collection point with their scheduled serve time
Stoppage Report (Halt Start Time, End Time, Halt Location, and total Halt
time for any selected vehicle for specific date)
Vehicle History (Total distance covered, alerts, violations, average speed,
high speed between start and end date (on weekly and monthly basis) for
Vehicle).
Payment report for Contractors (Based on weight/trips per vehicle per day)

O. Report List for Storage Bins

Location wise Bin list (tabular / Map)
Bin wise location list (tabular / Map)
Date wise, Zone wise collection points / storage Bins served, not served.
(tabular / Map)
Date wise, Zone wise number of vehicles (with vehicle details) used.
Vehicle wise, date wise list of operation / not in operation.
Date wise, Zone wise total weight of waste disposed.
Date wise, vehicle wise number of trips at disposal site.
Date wise list of abnormal vehicles whose number of entries into dump
yard not matches.
List of vehicles present into dump yard at any moment.
Date wise list of Bins received from different locations than assigned
location.
Date wise, Zone wise list of vehicles with disconnected GPS.
To display real time / archived vehicle traversal route on the map
(Scheduled / Actual)
To display Bin placing points on the map
Payment report for Contractors (Based on number of Weight/ trips per
vehicle per day)

The Report list is generic and actual list of MIS reports will be finalized during
implementation.

P. Internal & External Integrations- The required application should be

developed with latest technologies and should be open with integrations with
other applications/portals of the Department. The captured data may be
required to be integrated with various internal & external interfaces.
Q. The captured data may need to be integrated with various internal &
external interfaces. (existing applications such as Accounts module, GIS
Module and any other as required by Dept)
R. Training needs to be given to all the sanitation staff
S. Customized Source Code of the application shall be under the ownership
and should be handed over to the authorities for release of Payment.
T. Application should be hosted on the servers as specified by the bidder in
its BoM in the technical bid. The server either shall be arranged by the
department or the SI initially. The infrastructure shall be placed in
premises/as per the advice of authorities.
The System Integrator (SI) is responsible for the following:
i. Deployment of Devices with client side application software for real time
vehicle tracking system. The client side application must be compatible with
server, so that it is able to transact with the latter.
ii. Commissioning & Maintenance of the devices for a period of 3 years
from the date of agreement and keeping 5% of devices as spare.
iii. The successful bidder shall Provide Map Data of State on 1:5000 (cm)
scale with the following details as selectable layers with their names
superimposed (on selection). The required GIS mapping should be completed
within 10 days from the date of award of contract. Any delay here shall
attract penalty.
iv. The System Integrator shall provide off the shelf Web based Vehicle
Tracking Software and customize the same as per the requirements of the
authorities to operate and maintain the GPS based Vehicle Tracking devices
installed in transport vehicles and tankers running in State.
v. Supplying required consumables, spares & support infrastructure.
vi. Collection of Information related to the Bins locations, dump yards from
circle offices
vii. Registration of vehicles, locations and other information
viii. Collecting non-working devices from Field and providing them with
Functional Devices configured working devices.
ix. Development of Mobile, DB, Web applications in the development period &
Validating & exporting of circles data in to database.
x. Deployment of suitable server in company or any other place specified by
authorities for deployment of the Application.
xi. MIS & GIS reports design and development.
xii. Development of software to generate payment sheets every month with
provision for penalties and Testing of all modules & Security.
xiii. Moving backups at scheduled time & Supporting smooth flow of
applications.

Technical Specifications of the Devices required:

2.6.1 GPS Device:
GPS device is the key element of this system. Following should be its
minimum technical specifications.
General Features
GPS (Location, speed, heading, timestamp) data polling and sending
frequency capability of less than or equal to 10 sec
Location on demand on GPRS/SMS.
Memory to store sufficient positional log. (Used when connectivity is not
available. It will synchronize with server as soon as connectivity establishes)
Configurable Backup SMS facility in case of GPRS failure.
Remotely controlled (to change any configuration)

Technical Specs(minimum)
 Parallel GPS Receiver: minimum 20Channel or more
Acquisition sensitivity: better than ()148dBm
Tracking Sensitivity better than ()155 dBm
Less than 5m Positional Accuracy, (2dRMS confidence level higher than
95%) or 3m CEP
Hot Start < 10s
Warm Start: < 40s
Cold Start <60 s
Outputs as per NMEA 0183
WGS84 compliant

GPRS Communication
In Built Triband GPRS module/Modem
Multi Slot GPRS
GPRS class 10 or Above
Should support all SMS, Voice, Data, GPRS, TCP/IP

Power
Input voltage range 830 Volts
Active mode Peak < 1.0 A
Active mode Avg < 200mA
Sleep Mode < 25 mA

Battery backup: 4hrs or more in active mode

Motion Detector: The unit firmware should be capable of motion detection

and automatically adjust its tracking interval.

Firmware: The GPS Device firmware shall support:

1. SMS/GPRS based configuration of tracking time interval, start or stop
tracking, device restart, server parameters, APN server parameters to
support any network carrier
2. Dark Zone store or forward
3. Track on movement/ motion sensor
4. Data Alert on removal of main power

Operational Environment Variables

Temperature range; 10 C to 85 C
Humidity Level: 5% to 95% noncondensing RHC
Dust, temperature, vibration and Water Splash resistant
IP 65 rated or equivalent. With heat resistant, Vibration proof, tamper
proof

Antenna
Should have GPRS antenna
Should be capable of supporting external GPRS antenna
Should have GPS antenna
Should be capable of supporting external GPS antenna
Ports
8 or more digital Inputs
4 or more digital outputs (For Relays, sirens etc.)
1 or more analog inputs (For analog inputs like Fuel, temperature etc)
Ignition sensing
2 nos RS232 ports
RS232 /GPS out for LED display board thru integrated controller, inside
vehicle. (GPRMC string out in Degree, minutes format with 1/10,000 of
minutes, ddmmyy format every 1 sec feed) (optional)
RS232 for RFID (optional)

2.6.2 RFID Tag Device: Particular Specification

Type ABS
Supported Transponders ISO180006BISO180006CEPC
GEN2
Frequency Range ISM 920~925MHz(china)ISM
902~928MHz (FCC),
ISM865~868MHz
Operation Mode Fixed Frequency or FHSS Software
Programmable
Memory capacity The tag should support ISO180006B
protocol standard 2K Bits storage
capacity, 1728 Bits (216bytes)
writable user area; MR6730B metal
supports EPC C1 GEN2 (ISO180006C),
with 96Bits writable EPC Code area,
512Bits writable user area, and 32Bits
password area.
Reading Rate Software Programmable, Average
Reading per 64Bits<10ms
Tags material Metal material
Reading Range >12 m related to reader and antenna
(the farest distance can reach to more
than 15m
Operation Temp 20 degree to 80 degree

xiv. Fixing bugs identified in mobile and web applications.

xv. Generation of offline reports required
xvi. Providing training and handholding of Department nominated Staff in
operation of Devices and solution. User manual & Training Manual in Telugu
and English and various manuals including Systems Administration Manuals,
Installation Manuals, Operational Manuals and Maintenance Manuals.
xvii. Implementing the Dept change requirements, if any, for executing the
federated authentication system to offer uninterrupted services.
xviii. Resolving effectively and within the stipulated time frame, all
complaints related to the functioning of the devices/software through a well-
managed help desk and service centres. Registering complaints from field
and coordinating with respective field support personnel and maintenance
team and issue status update.

Others points related to the Project:

i. The bidder shall develop and customize the application. This application will
also store and retrieve relevant data in GPS device, at least till the
information is transferred to the central server.
ii. The bidder shall give training to concerned staff on the use of devices as
well as in troubleshooting of simple/basic errors. There will be at least 2
trainings to be conducted for concerned staff. The induction training will be a
class-room based training to be conducted at the block level. The on-the-job
level training will be need based training that will be conducted at the Field
level as per the request of the authorities. The contents, trainers and training
will be provided by the SI.
iii. The bidder shall deploy sufficient resources to plan and manage the
installation of GPS devices & RFID tags at all service points in the area of
operations. The bidder shall ensure that the GPS devices & RFID tags are
delivered and installed in a safe and secure manner.
iv. The selected SI will have to provide a help desk to resolve the difficulties
faced by the Staff. Vendor has to issue resolution reports on the complaints
received periodically as decided by the department
v. The SI is also required to provide support to Department in reference to
faulty device. They would be required to replace/ fix/provide resolution as per
the Service levels mentioned in the RFP. The entire cost of replacement
including transportation from the Manufacturing Plant or Port of Landing to
the location shall be borne by the SI.
vi. The SI shall provide such packing as is required to prevent damage or
deterioration of the goods during transit to their final destination. The
packing shall be sufficient to withstand, without limitations, rough handling
during transit and exposure to extreme temperatures and precipitation during
transit and open storage.
vii. SI shall provide necessary software and technical document including
drivers, installable components, manuals etc. to enable the Department in
using devices and also integrating these devices in their existing/new
business applications.
viii. The SI shall be responsible to provide training to the department officials.
The training would include basics of the devices, key functionalities and
features, usage guidelines, safety measures, etc. The training locations shall
be decided by the department and shall be informed to the SI at the time of
signing of contract.
ix. The security of the machine will be the responsibility of the Concerned
Staff after handing the machine over to him/her.

Support during the entire Project period:

i. The SI shall provide support as per the service level agreements mentioned
in the RFP.
ii. The SI shall cooperate with the third-party external auditors for conducting
certifications and audits and shall also assist in strengthening of processes by
attending to audit points.
iii. The department will operate a centralized helpdesk with a telephone
number for technical/ operational support. The centralized helpdesk of the
department will register the complaints forward the calls to the SI and shall
maintain a log capturing the complaint details
iv. SI shall receive the complaint details from the centralized help desk of the
department and will register the complaints about hardware and software
issues and will also maintain a log of issues, time and date of receipt of call,
cause / nature of problem (network, hardware etc.), date & time of resolution
provided etc. The SI needs to ensure to provide support for the device.
v. In case any of the device models becomes obsolete, the SI shall offer new
item/model with the same make and same or higher specification at no
additional cost to the department.
vi. The SI shall provide technical document and manpower support to enable
department/its representatives/its consultants in evaluation process.
vii. System Integrator shall keep at least 5% spare devices for business
continuity in case of any breakdown of the devices. The repair / replacement
(as the case may be) would be the
responsibility of the SI. Also, it would be the responsibility of SI to collect the
faulty devices from the Field.

2.11. Deliverables
The following shall be the deliverables of the SI:
i. Supplying, Installing and Commissioning the requisite devices with client
software as per specifications mentioned in this RFP at the locations
identified by the department and keeping in spare, an additional five
percentage of devices.
ii. Training the department officials and other stakeholders on the use of
devices and software.
iii. Resolving effectively and within the stipulated time frame, all complaints
related to the functioning of the devices/software through a well-managed
call centre and service centre.
iv. User manual & Training Manual in English and various manuals including
Systems Administration Manuals, Installation Manuals, Operational Manuals
and Maintenance Manuals.
v. Software Testing Documentation (including details of defects/bugs/errors
and their resolution).
vi. Test Plans and Test cases (including Unit Test Plan, System Integration Test
Plan, User Acceptance Test Plan, Security Test Plan, Load Test Plan).
vii. Periodic Status and Review Reports
viii. Internal Review and testing documents of the System Integrator
ix. Software Source Code for the software specifically developed by the
successful bidder for this Project.

2.12. Change Request:

The following would constitute a Change request during the Project period:
1. Any work which has not been specifically mentioned in the scope of work.
2. Any changes in the deliverables post approval by the authorities.
3. Any delay in the project timelines beyond the calendar time mentioned in
the tender document for which Bidder is not directly responsible.

2.13. Continuity plan

The Bidder should propose and follow business continuity plan in case of
system is non-operational due to any reason like:
Connectivity problem
Hardware failure
Any such issue.

Continuity plan should have various alternatives like:

Off line operations.
Redundant connectivity, etc.

Testing of Software & Acceptance Certificate.

As the discretion of authorities, acceptance tests will be conducted by the
vendor at the site in the presence of the Department Officials and / or its
nominated consultants. The tests will check for trouble free operation, apart
from physical verification and complete functional test of deployed system.
On successful completion of acceptability test of application and after
authorities are satisfied with the working of the application, the acceptance
certificate will be issued by authorities. The date on which such certificate is
signed shall be deemed to be the date of successful commissioning of the
Project.

Bid Submission Format

a. The entire proposal shall be strictly as per the format specified in this
Invitation for Expression of Interest and any deviation may result in the
rejection of the RFP proposal.

b. The documents to be submitted for Pre-Qualification are:

i. General Information of the Bidder Form PQ#1
ii. Financial Turnover Form PQ#2
iii. Past Experience details Form PQ#3
iv. Manpower available with relevant Exp. Form PQ#4
v. Non blacklisting Self Declaration Certificate Form PQ#5
vi. Manufacturer Authorization Form(MAF)-
vii. Bid Security.
viii. Copy of ISO Certificate.
ix. Local Presence document

c. The documents to be submitted for Technical Proposal are:

i. Executive Summary
ii. Description of approach, methodology and work plan for the Project
Form TQ#1
iii. Technical Specification Compliance - Form TQ#2
,,,

d. The documents to be submitted for Commercial Proposal are:

i. Commercial Proposal submission - Form C#1
ii. Financial Proposal Cost Break-up - Form C#2
Name of the Bidder:
Name of the Project:
Form PQ#1 General Information

Sl. Description Supporting Documents with page

No nos.
1 Name of the Company/ Firm :
2 Date of Incorporation (Registration Number
& Registering Authority) VAT No., CST No.,
PAN No.
3 Legal Status of the Company Public Ltd Company/ Private/
in India & Nature of Business Partnership firm
in India
4 Address of the Registered :
Office in India
5 Date of Commencement of Business
6 Name & e-mail id, phone : Mobile Number:
number, fax of the Contact Fax:
Person Email
7 Web-Site :
8 EMD details : Amount:
DD No. & Date
Name of the Bank:
Valid up to:
9 Certification details as per PQ condition
(valid documents to be submitted)
10 Proof of purchase of bid : Receipt No:
document Date of purchase:
Name of the Bidder:
Name of the Project:
Form - PQ#2

Turnover Details
(All values in Rs. crores) Financial Information of Bidder

Sn Financial Turnover of the Total Profit Net Worth of

o Year firm in after Tax Company
Total Turnover of the Turnover from IT/ITES/Supply of GPS
firm Devices
(1 (2) (3) (4) (5)
)
1 FY. 2013-14
2 FY.2014-15
3 FY.2015-16
The technical proposal should address the following at the minimum:

1.1 The proposal should have information specific to the Project.

1.2 Describe how the functional requirements will be translated into technical
implementations, that is, it should map with the Functional Requirements
Specifications.
1.3 Provide an infrastructure growth plan, including mechanisms for coping
with a mismatch of traffic demand and network capacity, both at the time of
launch and thereafter
1.4 Propose how availability, performance rates for the system will be
measured and maintained
1.5 Project Management Plan including
1.5.1 Team deployment.
1.5.2 Implementation Methodology and Plan to include
Key implementation objectives, key deliverables and an implementation
schedule for the same
Roll-out Plan at the specified locations including PERT chart of activities
proposed.
Indication of Time Frame
Acceptance Testing Plan
Data Backup plan
Escalation Process during implementation
1.5.3 Quality and Security Assurance Plan
1.5.4 Training Plan
1.5.5 Hand holding, Operations and Maintenance Plan
1.5.6 Bill of Materials (without price) location wise to include all Hardware,
Software
1.5.7 Detailed specifications including make, model and version of Hardware
and Networking equipments
1.5.8 Licensing details of software with details of maintenance arrangements
with OEM
1.5.9 Manufacturer Authorization letters to be attached of all the components
of the Bid
1.5.10 The Service Provider shall be responsible for providing the Exit
Management Plan for the project to authorities at the time of submission of bids
1.5.11 Post Implementation Plan
Manpower Deployment to support operations and maintenance of Services
and IT infrastructure
Location, Manpower Structure and Services offered from Help desk
Method of calculating uptime of IT infrastructure and reporting format
Maintenance arrangements with OEM for all supplies arranged through
them
Exit Management Plan
Name of the Bidder:
Name of the Project:
Form TQ#1 - Understanding of the Project&
Implementation Methodology

A Brief technical proposal by the bidder on Project Scope, understanding of

the project, technologies proposed covering the following and other issues
related to project:
i. Technology model proposed.
ii. Project Implementation Methodology
iii. Application Design & Development model
iv. Features of the Application/Solution
v. Project Execution plan
vi. Integration mechanism
vii. Training Plan & Documentation Plan
viii. Security Methodology and Plan.
ix. Issues and Risks in the implementation of the Project.
x. DR mechanism
xi. Hardware, System software, network bandwidth and other tools required
to implement the proposed solution
xii. Non-Functional Requirements
xiii. Exit Management Plan

Place: Bidders Signature

Date: with Seal
Name of the Bidder:
Name of the Project:
Form TQ#2 Technical Compliance sheet for GPS Devices & RFID
Specifications

(To be submitted along with

Technical proposal) Paramet Specificati Compliance (Yes/No)
S.No ers ons Higher/Lower
1 GPS Device Make & Model to be specified
<< Detail specifications to be Specified>>
2 RFID Tag Make & Model to be specified
<< Detail specifications to be Specified>>
3 RFID Make & Model to be specified
Controller
<< Detail specifications to be Specified>>
Name of the Bidder:
Name of the Project:
Form C#2 Commercial
Form
Qty
Unit Taxes Total Cost
(nos)
Rate (incl. of all
Particular Rs. taxes) Rs.
Per month Rental Cost towards the deployed hardware (A)
Recurring Cost
750
a. GPS device.

4300
b. RFID tag

150
c. RFID Reader with Controller

Total Cost of deployed hardware per month (a+b+c)

Total Cost of deployed hardware for 36 months (3 years)
Solution Development, Integration & Implementation Cost (B)
Design/development, Integration & implementation of required Vehicle
Tracking Application with GIS mapping & Bin management system in entire
jurisdiction.
Training to sanitary staff & officials (C)
Man-month Cost of Help Desk support 08 nos
& deployment of technical support
manpower as per RFP (D)
(6 members for technical support at HQ,
Zonal office & 2 members for Help Desk)
Other Cost towards consumables, spares & support infrastructure
(E)
Grand Total (A+B+C+D+E) (Rs.)