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Semester III
Business Law Cluster

(Paper-11)

Compulsory Paper Credits : 4

CONSUMER LAW

Objective: To obtain an insight into the provisions and working of the Consumer
Protection law.

Topics for Study:

1. INTRODUCTION
a) Historical perspective of consumer protection in India
b) United Nations & consumer Protection
c) Laws dealing with consumer complaints
d) Caveat Emptor

2. CONSUMER PROTECTION ACT

a) Aims & Objects of the Act
b) Consumers
c) Consumer Dispute
d) Defect in Goods and Services
e) Unfair Trade Practices

3. DEFICIENCY IN SERVICES
a) Meaning & Instances
b) Negligence
c) Deficiency in service in various professions: Insurance services, Banking and
Financial services, Housing etc.

4. PROCEDURAL PROVISIONS
a) National Commission
b) State Commission

5. CONSUMER PROTECTION ACT & CONFLICT WITH OTHER ENACTMENTS

6. CONSUMER PROTECTION COUNCILS

7. CONSUMER DISPUTES REDRESSAL AGENCIES