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  • ServiceNow KMDB

    Загружено:

    Prabhat Nagpal
    68 просмотров1 страница
    This document provides an overview of ServiceNow and its key management database (KMDB) capabilities for IT service management (ITSM) based on the IT infrastructure library (ITIL). It covers navigating and customizing the ServiceNow interface, user administration including roles and LDAP integration, building custom applications using data loading, reporting and files, managing configuration items in the configuration management database, JavaScript programming, and tutorials including ebooks, videos, and administration guides.

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    TKJNGCFHF

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    This document provides an overview of ServiceNow and its key management database (KMDB) capabilities for IT service management (ITSM) based on the IT infrastructure library (ITIL). It covers navigating and customizing the ServiceNow interface, user administration including roles and LDAP integration, building custom applications using data loading, reporting and files, managing configuration items in the configuration management database, JavaScript programming, and tutorials including ebooks, videos, and administration guides.

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    © All Rights Reserved
    Скачайте в формате DOCX, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    68 просмотров1 страница

    ServiceNow KMDB

    Загружено:

    Prabhat Nagpal
    This document provides an overview of ServiceNow and its key management database (KMDB) capabilities for IT service management (ITSM) based on the IT infrastructure library (ITIL). It covers navigating and customizing the ServiceNow interface, user administration including roles and LDAP integration, building custom applications using data loading, reporting and files, managing configuration items in the configuration management database, JavaScript programming, and tutorials including ebooks, videos, and administration guides.

    Авторское право:

    © All Rights Reserved
    Скачайте в формате DOCX, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    из 1

    ServiceNow KMDB

    1. ITIL and ITSM Introduction


    2. ServiceNow Introduction
    2.1. Overview
    2.2. Navigating the System
    3. Customization of Instance
    3.1. User Interface
    3.2. Update Sets and Plugins
    4. User Administration
    4.1. Managing Users and Groups
    4.2. Roles Access Control
    4.3. LDAP Single Sign-On
    5. Custom Application Buildup
    5.1. Loading Data
    5.2. Reporting
    5.3. Application Files
    6. Configuration Management Data Base
    6.1. Configuration Items
    7. JavaScript Programming
    7.1. JS Files
    8. Practical Sessions
    9. Tutorials
    9.1. Ebooks
    9.2. Video Tutorials
    9.3. Administration Guides

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