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ERICSSON BP 250 OPERATORS

PROGRAMMING

MANUAL

National Telefonix
Level 3, 313 Burwood Road
Hawthorn Victoria 3122
Phone: 1300 13 4588

December 5, 2005
TABLE OF CONTENTS

CHANGE DATE & TIME 7

CHANGE TRUNK OR EXTENSION NAME 6

CHANGE CLASS OF SERVICE 8

PROGRAMMING OPERATOR PARAMETERS 9

TO CHANGE PHONE TYPES 10

SUPERVISION OF EXCHANGE LINES 11

SUPERVISION OF EXTENSIONS 12

COMMON ABBREVIATED DIALING 13

DIVERSIONS 14

RECORDING VOICE ANNOUNCEMENTS 16

AUTHORITY CODES (PIN NUMBERS) 4


17
INTERNAL PAGING
18
ABBREVIATED CODE NAME
16
VOICE PAGE GROUP
16
VOICE PAGE NAME

NIGHT SERVICE INDICATION 19

GROUP CALL PICK UP 20

AUTO ATTENDANT GREETINGS 21

COMMON MAILBOX GREETINGS 23

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INDIVIDUAL MAILBOX GREETINGS 24

INTRODUCTION

There are two types of programming available on the BCS 250 telephone system. One is
Individual Programming, whereby each telephone user can program the keys of their own
telephone.

The other type of programming is System Programming. Generally only one telephone per
system is enabled for system programming the user of the authorized telephone can program the
keys of any telephone in the system and make many changes to the system configuration. System
programming can only be carried out from the operators console.

The programming telephone must be in the idle state before it can be placed in the programming
mode. During this time no further calls can be dealt with. If programming is being carried out
from the operators console the system should be night switched.

Entry to various levels of programming is protected by passwords. Most functions you will need
to alter can be accessed by the password 33333 (the number 3 five times). If this is not successful,
contact the suppliers who installed the system.

TO ENTER PROGRAMMING
Press *00#
Press F1
Key 33333
Press Enter or 2 nd #
The screen will read: Enter Command

TO EXIT PROGRAMMING
Press Message/prog
The screen will read: Programming session terminated

KEY FUNCTIONS

When in programming, soft touch keys take on different functions.

CONSOLE EXECUTIVE
2ND key - Erases keystrokes from the screen
SAVE + Allows cursor to move one space
F2 key F2 Steps forward through one command
F3 key F3 Changes Index/Common
F4 key F4 Back one menu level
Enter 2nd #
At any stage in programming if you are unsure which key F1-F4 does what, press the
MENU key and it will bring up the options.

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AUTHORITY CODES

You can use a four-digit code for blocking your phone from unauthorized use, or for
making external calls from any blocked extension.

TO ENABLE EXTENSION TO HAVE AUTHORITY CODE

KEY

*00# F1 Enter password


33333 Enter Enter command
0117 Enter Authority Code

Key in wanted extension number

e.g. 201 Enter Yes/no

Ensure answer is yes

Then press enter

Press Message/Prog

AT HANDSET

Then use the following procedure

Go to extn and key *72# Confirmation tone heard

Press clear

TO SELECT YOUR PERSONAL AUTHORITY CODE

Default authority code is 0000.

TO ALTER:-

Key # * 72 *0000 * new 4 digit code #

TO BLOCK YOUR EXTENSION

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* 72 #
Verification tone will be heard

AUTHORITY CODES continued

TO RE-OPEN YOUR EXTENSION

# 72 * 4 digit code #
Verification tone will be heard

BYPASSED BLOCKED EXTENSION (OWN) TO ALLOW ONE CALL

* 72 * 4 DIGIT CODE #
Dial Tone is heard
You can now make a call

BYPASSING BLOCKED EXTENSION AT (ANOTHER EXTENSION) TO


ALLOW ONE CALL

*72 * 4 DIGIT CODE * OWN EXTENSION NUMBER #


Dial tone is heard
You can now make a call

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TO CHANGE EXT ENSION NAMES

KEY RESPONSE

00# F1 Enter password

33333 Enter Enter command

6601 Enter Ext. or trunk name

Key in extension number

Enter Arrow

Enter Show current name

Key in name

Enter Moves on to next extension name

Arrow

Enter

Key in new name of next extension or trunk

Enter

Press Message/prog to terminate programming session

AT EXECUTIVE

Press * for the following symbols ? - . ! : /

Note: If consecutive letters are represented on same key then use + to move cursor.

At Console
. = (Hold) Read = space
/ = identify 2nd = backspace (DIAL)
) = offduty
- = mute
: = Transfer

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TO CHANGE TIM E AND DATE
KEY RESPONSE

*00# F1 Enter password


33333 Enter Enter command
6101 Enter Set Year Month Date
Enter Shows current date
Key in new date in format

Year Month Day

Enter Day of week 1 = Sunday


(6102)
Key in corresponding number

1 = Sunday
2 = Monday
3 = Tuesday
4 = Wednesday
5 = Thursday
6 = Friday
7 = Saturday

Enter Day of week1 = Sunday


(6102)

Enter Shows current time

Key in new time in format

Hour Minute Second (24 hour mode)


00 :00 :00

Enter 12 H Mode, Display


(6104
Y or N Enter

Message/prog

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CHANGING CLASS OF SERVICE FOR EACH EXTENSION

KEY RESPONSE

*00# F1 Enter password

33333 Enter Enter Command

0103 Enter TCD day COS

Extension number

Enter Shows current COS

Key in COS

Enter TCD night COS


Shows current COS for night
(0104)
Key in new COS for night

Enter

Press message /prog to terminate


programming or press F4 until Enter
Command is shown on screen start from
$.

COS (CLASS OF SERVICE) LEGEND

01 = Internal Only
02 = Local
03 = STD
04 = IDD

This legend is standard, check with your system administrator to make sure.

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PROGRAMMING OPERATOR PARAMETERS

KEY RESPONSE

*00# F1 Enter password

33333 Enter Enter command

4001 Enter Alt answer position

Key in ext. no you calls to go to when


Offduty is activated.
Enter

30 Enter No answer time (4003)


Random selection (4004
Y Enter (Only for Multiple consoles)

11 Enter Auto answer sup, time (4005)

15 Enter Queue announcement time


Reference (4007)

Message/Prog (to exit programming)

Note:

Multiple Offduty

If you have multiple offduty positions then


additional offduty extns are created in
supervision of extn facility.

Temporary Offduty change

Press Offduty
Press F3
Type in new extension
Enter

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TO CHANGE PHONE T YPES

KEY RESPONSE

*00# F1 Enter password

33333 Enter Enter command

0201 Enter No.of Prog keys

Ext.no. Enter Code appears 1,3 or 4

Key 1,3 or 4 Enter No of indiv. Abbrev.no

Key 1,3,7 or 9 Enter

Legend to follow
199 211/212 213 1 x 419 2 x 419
0201 no. of prog keys 1 1 1 3 4

0202 n0. 0f prog keys 1 1 3 7 9

Note: When installing a higher function handset at location that previously had a lower
function handset, an upgrade of the extension must occur.

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TO MONITOR TRUNK LINE S

Example: Trunk line number 700 on button A

KEY RESPONSE

*00# F1 Enter password


33333 Enter Enter command
0301 Enter Function of Key

Key in wanted extension number where you want the trunk line to appear e.g. 200 for
operator

Enter Select key

Press numerical value of key you want to


Programmed e.g. 1 for key A (see note below)

Enter Function key


12 Enter Associated number

Key in trunk line number you want to monitor e.g. 700

Enter Ringing alternative

Either 0 for no ring, 1 for ring and 2 for delayed ring

Enter Moves onto next key


e.g. B key or key 2

Press Message/prog to exit

Note: A=1, B=2 etc

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PROGRAMMING SUPERVISION OF EXTENSIONS

Example: Secretary on Ext. 201 would like to supervise (monitor) the


Manager on 203.

KEY RESPONSE

*00# F1 Enter password


33333 Enter Enter command
0301 Enter Function of key

Key in Secretarys extension number e.g. 201

Enter Select key

Press numerical value of key you want to program Function Key


e.g. 1 for key A (see note below)

Enter

Key 13 Enter Associated number (0302)

Key in Managers extension number e.g. 203

Enter Ringing alternative (0303)

Either 0 for no ring , 1 for ring and 2 for delayed ring (10 sec)

Enter Moves onto next key


e.g. 2 for key B

Press Message/Prog to terminate programming

Note: A = 1, B = 2 etc.

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TO PROGRAM COMMON ABBREVIATED DIALING

CODE RANGE X00 X99 (CHECK WITH SYSTEM ADMINISTRATION)

Key Response
*00# F1 Enter password
33333 Enter Enter command
2501 Enter Common external number

Key in abbreviated code you want to program e.g. XXX(--------------)

Enter Arrow at right


$ Enter Cursor flashes
0 (for outside line)
Telephone number Enter
Y = yes Enter 2502 abbreviated code Y
Enter 2503 Y
Enter 2504 Y
Enter 2505 Y

Next abbreviated code should appear on the screen

Continue from $

When all numbers have been entered, press Message/Prog to terminate session.

If you wish to change a telephone number, simply key in new telephone number over top
of the old phone number.

If you wish to remove a telephone number. Press the dial button on a console or Key on
the executive, then press enter.

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TO PROGRAM DIRECT DIVERSION ADDRE SS (PRE REL EASE 7)

KEY RESPONSE

*00# F1 Enter password


33333 Enter Enter command
0109 Enter Direct diversion?
Ext. no. Enter Direct diversion?
Y or N Enter Diversion on no reply?
(0110)
Y or N Enter Diversion on busy?
Y or N Enter Diversion address
(0112)
Answering Ext./speed dial
code Enter

Press Message/Prog to
terminate session

TO PROGRAM TIME DIVERSION

*00# F1 Enter password


33333 Enter Enter command
0119 Enter Diversion long
Ext number Enter

Key in value for initial diversion (15-20 sec) (default = 14)

Enter

0120 Ext number Diversion short

Key in value for 2nd/3rd etc div time (default = 8)


Enter
Press message/prog to terminate session

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POST RELEASE 7

KEY RESPONSE

*00# F1 Enter Password

33333 Enter Enter Command

0110 Enter Enter Command

Extension no. Enter Diversion no reply internal


Y Enter Diversion on busy internal

Y or N Enter Set diversion address


(0111)

Diversion address Enter Diversion address

F2, until command 0156

0156 Enter Set diversion direct external


(0156)
Y Enter Diversion on no reply
external (0157)
Y Enter Diversion on busy external
(0158)
Y/N Enter Direct diversion internal
(0159)
Y Enter
Press message/prog to
terminate session

NOTE DIVERSION ADDRESS CAN BE:


- Extension
- Abbreviated dial code

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RECORDING VOICE ANNOUNCEMENTS

KEY RESPONSE

*00# F1 Enter password


33333 Enter Enter command
4401 Enter Arrow at right
Enter

Key in announcement number e.g. 1

Enter

Press F1 to record

Speak immediately

Press Enter to complete and store announcement

Press F4

Enter

Key in message no. and you can choose to playback/erase

Press message/Prog to exit programming

Note: Check with system administrator for voice announcement information.

ANNOUNCEMENT/MESSAGE

Operator busy message = _


Night message = _
Que 1 st message = _
Que 2 nd message = _

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TO PROGRAM INTERNAL PAGING

Extension to receive voice page announcement


(Handset must be digital with a speaker)

KEY RESPONSE
*00# F1 Enter password
33333 Enter Enter command
(4801) Enter Voice page group
Ext.no. Enter
Y Enter
Press message/prog to
terminate session

Ext to initiate voice page announcement


(cannot be done on the compact or economy model handset)

KEY RESPONSE
*00# F1 Enter password
33333 Enter Enter command
0301 Enter Function of key
Ext no Enter Select Key
Key no 1-46 Enter
15 Enter Function of key
Page group (0-7) Enter Associated no.
Command (4801)
4801 = Voice page group 0
4802 = Voice page group 1
4803 = Voice page group 2 Note: i.e. key 1 = A
4804 = Voice page group 3 Key 2 = B

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TO PROGRAM NAME TO ABBREVIATED NUMBER

KEY RESPONSE
*00# F1 Enter password
33333 Enter Enter command
6510 Enter Adm Data external
Enter Enter directory no
Type in abbreviated no. code e.g. xxx(_________)
Enter
Type in name
Enter
Type in next abbreviated no code or
Press message/prog to terminate session

TO PROGRAM NAME TO VOICE PAGE GROUP

KEY RESPONSE

*00#
F1 Enter password
33333 Enter command
3102 Enter Name Voice pag.gap x
Enter
Type in name Enter
Press message/prog to terminate session
Note:

3102 = Voice page group 0


3103 = Voice page group 1
3104 = Voice page group 2
3105 = Voice page group 3

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NIGHT SERVICE INDICATION

KEY RESPONSE
*00# F1 Enter password
33333 Enter Enter command
$0301 Enter Function of key

Key in required no.e.g. 201

201 Enter
Select key Enter Function of key
(usually key 2 pick up key)
13 Enter Associated no.(usually___)
Key in directory no _____
i.e. 299 Enter Ringing alternative 0=Flash only
1=Flash & ring
1 Enter 2=Dealy ring
F4 F4 To return to enter command

Repeat from step $) for each extension required


Message/prog to exit

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GROUP CALL PICKUP

KEY RESPONSE

*00# F1 Enter password


33333 Enter Enter command
4201 Enter Dir.no.of member
Key directory no. for
required i.e. 00-15
e.g. 00 Enter Enter sequences no.
Enter 1 st extension of group is
displayed continue
With F2 key until a vacant position becomes available
Key in extension no to be part of the group pick up or press or 2nd to remove extn from
group
e.g. 204 Enter Dir.no. of member
Key in extension no. of second member of group pick up
Enter etc
Repeat to all extns in group
Message/program to exit.
F2 (to step through members of group or new member)

GROUPS across / MEMBERS down


0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19

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RECORDING AUTO ATTENDANT GREETINGS

KEY RESPONSE
*00# F1 Enter password
33333 Enter Enter command
4411 Enter Arrow at right
Enter
Key in announcement number e.g. 1
Enter
Press F1 to record
Speak immediately
Press Enter to complete and store announcement or F4 (return) if you make a mistake you
may then start again
To replay your message:
Press F4
Enter
Key in message no. and you
can choose to
- playback
- erase
- record
Press Message/ Prog to exit programming
Note: Check with system administrator for voice announcement information.

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ANNOUNCEMENT/MESSAGE

Auto Attendant___= Greeting No__________ Name_________

Dial
0 Extn _____ 1 Extn _____ 2 Extn _____
3 Extn _____ 4 Extn _____ 5
6 Ext. _____ 7 Extn _____ 8
9 Extn _____ EXIT _____

Auto Attendant ___= Greeting No ___= Name __________

Dial
0 Extn _____ 1 Extn _____ 2 Ext. _____
3 Extn _____ 4 Extn _____ 5
6 Extn _____ 7 Extn _____ 8
9 Extn _____ EXIT _____

Auto Attendant ___= Greeting No ___= Name __________

Dial
0 Extn _____ 1 Extn _____ 2 Extn _____
3 Extn _____ 4 Extn _____ 5
6 Extn _____ 7 Extn _____ 8
9 Extn _____ EXIT _____

Auto Attendant ___= Greeting No ___= Name __________

Dial
0 Extn _____ 1 Extn _____ 2 Extn _____
3 Extn _____ 4 Extn _____ 5
6 Extn _____ 7 Extn _____ 8
9 Extn _____ EXIT _____

Auto Attendant ___= Greeting No ___= Name __________

Dial
0 Extn _____ 1 Extn _____ 2 Extn _____
3 Extn _____ 4 Extn _____ 5
6 Extn _____ 7 Extn _____ 8
9 Extn _____ EXIT _____

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RE CORDING COMMON MAILBOX ANNOUNCEMENTS

Key Response
*00# F1 Enter password
33333 Enter Enter command
4417 Enter Arrow at right
Enter
Key in announcement number e.g. 1
Enter
F1 to record
Speak immediately
Press Enter to complete and store announcement or F4 (return) if you make a mistake you
may then start again

To replay your message:


Press F4
Enter
Key in message no. and you
can choose to
- playback
- erase
- record

Press Message/Prog to exit programming


Note: Check with system administrator for voice announcement information.
ANNOUNCEMENTS/MAILBOX

Mailbox ______ Related greeting _______ Related No. _______


Mailbox ______ Related greeting _______ Related No. _______
Mailbox ______ Related greeting _______ Related No. _______
Mailbox ______ Related greeting _______ Related No. _______

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Con td

TO RE-RECORD GREETING

Press F4 to Return

Key in announcement number i.e. 1-15

Enter

Press R3 to erase

Press F4 to Return

Key in announcement number i.e. 1-15

Enter

Press F1 to record

Speak

Press Enter to store greeting

Press Message/prog to exit programming

EXAMPLES OF COMPANY GREETING

Option 1 Extension no. included in message Message is made up of 3 parts

Message no.____ Welcome to ___________________voice mail the extn____


Message no.____ is unavailable please leave a message

Option 2 Extension no. not played

Message no.___ Welcome to __________________ the person you are trying to


contact is unavailable and diverted their phone to voicemail

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RE CORDING GENERIC COMPANY VOICEMAIL GREETINGS

Key RESPONSE
*00# F1 Enter password
33333 Enter Enter command
4415 Enter Arrow at right
Enter
Key in announcement
number e.g. 1-15
Enter
Press F1 to record
Speak immediately
Press Enter to complete and
store announcement
TO LISTEN TO
GREETING
Press F4 to Return
Key in announcement
number i.e. 1-15
Enter
Press F2 to play

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VOICEMAIL GENERIC COMPANY GREETING SETUP

Voicemail Company Message No. Related Extensions


0 0 All extensions
1 1 ____________________
2 2 ____________________
3 3 ____________________
4 4 ____________________
5 5 ____________________
6 6 ____________________
7 7 ____________________
8 8 ____________________
9 9 ____________________
10 10 ____________________
11 11 ____________________
12 12 ____________________
13 13 ____________________
14 14 ____________________
15 15 ____________________

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PROGRAMMING EXTENSIONS TO VOICEMAIL TENANTS OR COMPANIES

KEY RESPONSE
*00# F1 Enter password
33333 Enter Enter command
0151 Enter
Extn no. Enter
Tenant no.i.e. 0-15
Enter
Press Message/prog to
terminate session

ALTE R AUTO ATTENDANT DIGIT DIRECTORY SELECTION

KEY RESPONSE

*00# F1 Enter password


33333 Enter Enter command
8703 Enter Dig 0 related director no.
Auto attendant no. Enter

New extn no. Enter (8704) Dig 1 related directory no.


New extn no. Enter (8705) Dig 2 related directory no.
New extn no. Enter (8706) Dig 3 related directory no.
New extn no. Enter (8707) Dig 4 related directory no.
New extn no. Enter (8708) Dig 5 related directory no.
New extn no. Enter (8709) Dig 6 related directory no.
New extn no. Enter (8710) Dig 7 related directory no.
New extn no. Enter (8711) Dig 8 related directory no.
New extn no. Enter (8712) Dig 9 related directory no.
New extn/operator no. Enter (8713) A.A Error position
Prog/Message to exit program made
Auto attendant no. Description_____________
Auto attendant no. Description_____________
Auto attendant no. Description_____________
Auto attendant no. Description_____________

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