Appendix 1.

2: Internship registration & proposal IBMS (student)

Company Name IMPRINT PRINTERS & ADVERTISERS
Postal address 468
Zip code postal address
Visiting address AL-DIWAN STREET
Zip code visiting address
Place DOHA
Country QATAR
Phone number 44412849
Website WWW.IMPRINTQATAR.COM
E-mail address imprintqatar@gmail.com
Number of employees 25
Company mentor Surname, initials
Name JUNAID NH
Gender male female
Function SENIOR ACCOUNTANT
Phone number 70730600
E-mail address imprintqatar@gmail.com
Student Surname, initials MOHAMMED
Name ZAMEEN
Specialisation: Studentnumber 20120046
B2B Phone number 77463030
I&L Expected start date 5TH SEPT 2016
Retail You can check and change your personal details, like your address, phone number
Int. Sust. Man. and email address on: www.studielink.nl
If you are doing your internship abroad; please fill in your temporary address
& contact details.
Address abroad
Zip code and place
Country
Contact in case of
emergency:
(name & contact details)
Not to be filled in by Proposed tutor: RAZAN AL-KHATIB
student APPROVED? YES / NO
Remarks:
DESCRIPTION INTERNSHIP / internship project or assignment / COMPETENCIES
Title of internship project:

A STUDY ON THE IMPACT OF INTERNAL WORK PROCESS DELAYS THAT EFEECT THE
EXTERNAL BUSINESS AND CUSTOMER SATISFACTION FOCUSING IMPRINT PRINTERS
AND ADVERTISERS (QATAR)

1) Internship period:

From: OCT 2016

5
To: JAN 2017 = Months

20 weeks

1) Daily activities/tasks in company:

Handle customer accounts through call centre and visits

Look after the cash flow of the business and collect form corporate clients , keep track
of invoices and deposit in Bank Account
To bring in big orders from corporate clients & Deliver to contractors on time
Help in designing and suggesting new market methods to provide more variety options
for customers to choose from

1) Personal learning objectives (at least 3)

To be able to Inspect New Trends and Improve the Marketing Strategy of Imprint
To be able to Gain in-depth knowledge in designing and learn the mechanism of Printing
Machines and Equipments
To be able to Develop interpersonal and customer Relationship skills in short span of time
To be organized , punctual and Team Player
To Improve my Marketing Skills
[Internship registration & proposal; page 2 of 3

Provisional problem statement for Internship project:

To what Extend can Imprint Identify and Improve the Gaps in the Internal Work Process
delays that effect the External Business and Customer Satisfaction

Reason of research:

Declining customer Base and Customer Dissatisfaction Reports Regarding Delivery Delays Faced by
them which was keenly observed during my internship period

Problem statement:

Improving Marketing Strategies , Quicker Production , Completion & Delivery Time Management to
Increasing base in customer satisfaction

Phrasing the main question:

What form of Methodical Changes/Modification could be Adopted in Filling the Gaps

of Internal work process Delays that effect the External Business and customer
Satisfaction of Imprint Printers & Advertisers to Improve their Business Outocme ?

Time schedule & Methods:

5 month
Qualitative Methods
Meeting the Tutor Every 10 days
Preparation of Gantt Chart for a Period of 20 Weeks
10th week to start conduction the Survey
GANTT CHART -

Which competencies are you going to achieve during the internship:

Analytical reasoning
Leadership
Independence
Communication skills