CCTV Troubleshooting Guide
Symptom Possible cause
Monitor has gone into power saving mode
Monitor is turned off
Power point is switched off
Local (DVR) Viewing
Power cord is disconnected
Monitor is blank
Video cable is not connected to DVR
DVR has no power / Faulty
Monitor is Faulty
DVR is turned off
Power point is switched off / faulty
DVR has no power Power cord is disconnected
The UPS has no power
DVR Power Supply is faulty
UPS is turned off
Power point is switched off / faulty
UPS has no power
Power cord is disconnected
UPS is faulty
Power has failed
Power point is switched off / faulty
UPS is making a
beeping sound Power cord is disconnected
Internal batteries have failed
Video connector disconnected from DVR
Camera power supply is switched off at
the power point
Power cord for camera power supply is
No video on multiple disconnected from power point
cameras Fuse has blown on power supply (Cabinet
style power supply only)
You dont have permissions to view
camera/s
Camera power supply is faulty
Camera video cable is loose at the video
connector
Camera channel fuse has blown on power
No video on one supply (cabinet style only)
camera or camera Camera is faulty
not appearing on You dont have permissions to view
screen camera/s
If new camera, camera may not be
configured correctly on DVR or in VMS
software.
FAULT FINDING PROCESSES Page |1
Corrective Action
Move the mouse or press a key on the keyboard
Press power button on monitor
Check switch at power point
1. Check power cord is firmly plugged into back of monitor
2. Check power cord is firmly plugged into power point
Check connection of video cable at back of DVR and
monitor
Check DVR Power Has Power
LOG A SERVICE CALL
Press the power button on the DVR
Check switch at power point or change points
1. Check power cord is firmly plugged into back of DVR
2. Check power cord is firmly plugged into power point
See UPS Has No Power
LOG A SERVICE CALL
Press & hold down the power switch on the UPS (3 seconds)
Check switch at power point or change points
1. Check power cord is firmly plugged into back of UPS
2. Check power cord is firmly plugged into power point
LOG A SERVICE CALL
This is normal during a power outage
Check switch at power point or change points
1. Check power cord is firmly plugged into back of UPS
2. Check power cord is firmly plugged into power point
LOG A SERVICE CALL
Check video connector is firmly plugged into rear of DVR
Check switch at power point
Check power cord is firmly plugged into power point
Check main fuse on power supply, Replace if necessary
Consult your manager
LOG A SERVICE CALL
Check BNC connectors on the relevant input to the video
connector
Check camera fuse on power supply, Replace if
necessary
LOG A SERVICE CALL
Consult your manager
LOG A SERVICE CALL
Doc NO: INS11 V20140103
 Symptom Possible cause
Mouse or Keyboard disconnected or
wrong input on KVM is selected
You can see the DVR
application is not
System has frozen
responding to input or
is frozen
The software is locked
The eMap is hidden behind another
eMap not displayed, window or minimized
even when I click on
the eMap button
(Freedom VMS only) There are no eMap available for your
site
The DVR is on but the DVR software is minimised
screen is displaying
the Windows
background DVR software is not running
Monitor is turned off
Power point is switched off
Public Viewing Monitor Power cord is disconnected
(PVM) is blank Video cable not connected to PVM
Incorrect video source selected
Monitor is faulty
Connection has been lost
In multi Freedom DVR
site, I cannot view Password this DVR is using to connect
cameras from other to remote DVR is incorrect
DVRs like I normally do
Switch is un-responsive
You have no Internet connection
either at the remote site or locally
Cannot view cameras Network Switch or router is not
working
from an off-site DVR like DVR is off or disconnected or settings
I normally do
have been changed on DVR
Port forward is not configured or
firewall is blocking connection
Transcode playback or
iPhone app not Transcode Server may have hung
displaying video
(Freedom Svr only)
FAULT FINDING PROCESSES Page |2
Corrective Action
Check mouse/keyboard is firmly connected DVR
Check KVM switch is on the correct input.
Either press the RESET button (if available) on the DVR or cycle
power to restart it
You need to login and enter a username & password
Hold down the <ALT> key and press the <TAB> key until you see
one of these emap icons or hover mouse over the
Windows taskbar and click the MFC icon.
You could create eMaps yourself or talk to your CCTV
specialist about having some installed.
Move the cursor to the bottom of the screen to display the
Windows Task Bar. If the DVR program icon can be seen, click
it to restore the DVR software
Click the Windows Start button. Navigate to the DVR software
folder under All Programs. Click the DVR program icon
Press power button on monitor
Check switch at power point
Check power cord is firmly plugged into back of monitor
Check power cord is firmly plugged into power point
Check connection of video cable at back of PVM
Press the Source button on the PVM to select AV source
LOG A SERVICE CALL
Reboot the DVR/s you cannot see cameras from
Change password to correct one.
Cycle the switch power.
Try restarting the router at the remote site & locally
Check switch/router has power. Cycle power to switch/router
Turn on DVR, connect DVR or check settings on DVR
Configure port forwarding & firewall exceptions correctly
Click the menu button (up arrow icon)
and select Re-start Trancode Serviceand
wait approx. 2minutes.
If still not working restart
router/switch
Doc NO: INS11 V20140103