Module SHES 3 CCA 2016-2017

Corporate Communication
Part 2: Distance-learning programme
Competency-based Interview Questions

I/ Problem-Solving Skills
Tell us about a situation where you had to solve a difficult problem.
Describe a situation in which you found a creative way to overcome an obstacle.
Whats the most innovative new idea that you have implemented?
Describe a time when you anticipated potential problems and developed preventive
measures.

II/ Planning and Organizing Skills

Give us an example of a time when you had to plan a project or a large piece of work.
Tell us about when you had to plan ahead in order to achieve timely results.
In your current role, how do you prioritize your time and your activities?
Give us an example of when plans that you had been working on changed at the last
minute.

III/ Leadership Skills

Tell us about a time that you took the lead on a difficult project.
When have you delegated effectively?
Describe a time when you led by example.
Tell us about a time that you led an important meeting.

IV/ Communication Skills

Tell us about a situation where your communication skills made a positive difference to a
situation.
Explain how you would go about dealing with a difficult customer.
Talk us through a time when you felt your communication skills let you down and what did
you learn from that experience?
Have you ever dealt with people who were unresponsive or reluctant to listen? How did
you deal with them?

Teamwork Skills
Describe a project that required input from people at different levels in the organization.
Share a rewarding team experience.
Tell us about a time when you worked with a difficult team member.
Give an example of a team project that failed.
Stress Management Skills
Give an example of when you worked with a team that faced a very stressful problem?
Give us a work-related example of how you've handled rejection?
Do you enjoy working under stress?
What kind of people do you struggle to work with?

Decision-Making
What was the toughest decision you had to make in the last year? What made it so
difficult?
Describe a work-related problem you had to face recently. What procedures did you use to
deal with it?
Are there any occasions when you feel you make up your mind too quickly? Too slowly?
Have you ever delayed a decision so you would have more time to think?

Adaptability
Youve probably had this experience: You worked hard on something, only to be told to
change priorities and do it some other way. How did you handle that?
How do you handle breaks in routine, interruptions, and last-minute changes?
How adaptable are you to change?
How was your transition from high school to university? Did you face any particular
problems? How did you handle them?

Research Skills
What do you know about our company?
Do you have any questions to ask us?

Questions from and adapted from kent.ac.uk, careerprofiles.info, beds.ac.uk