Power Monitoring Expert 7.

2 & 8
Licensing Guide
Sept.2015

Document version 1.1

PME LICENSE ACTIVATION - GUIDE

Contents
Introduction .............................................................................................................................................. 3
Key Terms.................................................................................................................................................. 3
PME Trial ................................................................................................................................................... 4
License Ordering Process .......................................................................................................................... 4
PME 7.2.x .............................................................................................................................................. 4
PME 8.x ................................................................................................................................................. 4
Activation .................................................................................................................................................. 5
On-line method (preferred) .................................................................................................................. 5
Off-line method..................................................................................................................................... 5
Client Licensing ......................................................................................................................................... 8
Considerations ...................................................................................................................................... 8
Client Intallation/configuration ............................................................................................................ 9
Licensing through a Firewall ................................................................................................................. 9
Licensing Considerations when Reinstalling PME ................................................................................... 11
Default License Return limit ................................................................................................................ 11
Uninstalling/Reinstalling PME ............................................................................................................. 11
PME and PowerSCADA Expert (PSE) on the same machine ................................................................... 12
Troubleshooting ...................................................................................................................................... 14
Management Console ......................................................................................................................... 14
Registration Popup.............................................................................................................................. 15
License Manager setting ..................................................................................................................... 16
Enterprise License Server port ............................................................................................................ 17
Vendor Daemon Restarts .................................................................................................................... 18
Untrusted licenses .............................................................................................................................. 19
Appendix A: How to remove the Trial..................................................................................................... 20

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Introduction
The purpose of this document is to provide answers to the common licensing questions and make PME
licensing as easy as possible.

Key Terms
Management Console About Box This is the first place to check to ensure the licensing components
are functioning correctly. It will indicate which modules are licensed or made available through the Trial.

Floating License Manager (FLM) All PME licenses are activated here. The FLM will also indicate the
current state of licenses (active or untrusted).

License Manager (LM) This is where the Trial licenses can be viewed. PME licenses cannot be activated
in the LM.

FlexNet Publisher (FNP) A web interface hosted on the PME server for configuring licensing
components. The URL is http://localhost:8090 and the service is called lmadminSchneider.

FlexNet Operations Portal (FNO) The web portal hosted by Schneider (http://schneider-
electric.com/licensing) where the licenses are registered during activation. During an on-line activation,
the FLM will connect to the FNO automatically. However during an off-line activation, the user will need
to connect to the FNO from an alternate PC or a smartphone.

Entitlement ID A new entitlement is generated for each Purchase Order. The entitlement is sent by
email and will include all the Activation IDs.

Activation ID Any number of Actication IDs can be activated in the FLM all at the same time.

License Returns Once activated, a license is locked to its host computer (physical or virtual), and
therefore can only be activated on one machine at a time. Returning the license simply means reversing
the activation process, that is, unlocking the license from its host, thereby making it available to be
activated again, either on another host or the same host. By default, licenses can only be returned once
per calendar year. If necessary, the return limit can be increased by the SRC.

Software Registration Center (SRC) The SRC cannot troubleshoot licensing issues. You should not have
to call the SRC for any licensing issues except if for some reason you have exceeded your return limit or
the licenses have become untrusted. The SRC cannot issue new licenses.

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PME Trial
The PME Trial License has the following limitations:

Has an expiry period of 90 days.

Remains active until its expiry even if other licenses have been activated.
Aggregates together with other active licenses.
Includes OPC Server and Billing Module features.
Vista/Designer can be opened on the primary only, not on a client.
The Trial cannot be reinstalled, and once deleted, it cannot be reinstated. Refer to Appendix A:
How to remove the Trial to remove the Trial.

Note: The PME 7.2 Trial had a 10 device limit but the PME 8.x Trial has no device limit (unlimited devices
can be added). When upgrading an existing 7.2 system to 8.0, a new 8.0 Trial will NOT be given.

License Ordering Process

The PME License Portal (https://pme-licensing.schneider-electric.com) is the preferred tool to
create Bill of Materials for new systems, expansions (purchase more legacy licenses), or
upgrades to PME 8.x.
Please order PME through the established process from within your country using the Bill of
Materials created with the PME License Portal.
Power Software Partners or Schneider employees must first register to use the PME License
Portal.

PME 7.2.x
The Entitlement Certificate is emailed (to the email address on the PO) within 3 business days of
receiving the valid PO. For those internal to Schneider Electric, the Sender on this email will
appear as Schneider Electric Software Licensing, whereas recipients external to Schneider
Electric will see the from address as softwarelicensing@ca.schneider-electric.com.

PME 8.x
The license Activation IDs can be generated from the PME License Portal once the order has
been processed by the factory. This is a change of the process from previous versions of PME.
An Authorization Code or a Q2C Number (US and Canada only) will be required to lookup the
order.

Additional information on how to access and use the PME License Portal can be found here:
https://powersolutionscommunity.schneider-electric.com/docs/DOC-3836

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Activation
Choose either the on-line or off-line activation methods.

On-line method (preferred)

PME software licenses can be activated immediately if the PME Primary Server is connected to
the internet.

1. Launch the Floating License Manager and click the Activate button
2. Choose the By web activation method
3. Copy Activation IDs into the Floating License Manager, click Next. Youre done. The
Licenses will show up in the Floating License Manager.

Off-line method
When the PME Primary Server is not connected to the internet, licenses need to be activated
from an alternate computer or through a smartphone. If you wish to use a smartphone to
activate PME, you will need a data plan and the appropriate USB cable to connect your phone
to server. There is also a dedicated smartphone activation article on the Solutions Expert
Community titled How to Activate Licenses over a smartphone
(https://powersolutionscommunity.schneider-electric.com/thread/3421).

1. Launch the Floating License Manager and click the Activate button
2. Choose the By web portal activation method
3. Copy the Activation IDs into the Floating License Manager. The next part is confusing so
I have included some screen captures to clarify the steps.

Click Next

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 Be sure to specify your valid email address, and choose a location where the request file can be saved,
click Next

When the request file is generated/saved, the resulting popup is titled How to Continue. STOP here! If
you click Next, you will be prompted for the location of the response file which you do not have yet.
Click Cancel.

4. Copy the generated ActivationRequest.xml file to another computer which has internet
access, or a smartphone.

5. On the internet connected computer or smartphone, use Firefox or Chrome (IE is not
supported) to browse to the licensing portal at http://schneider-electric.com/licensing
and select Process license request from the Software Licensing menu.

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 6. Click the Request Processing button.

7. On the Request License Processing popup, select Browse and select the
ActivationRequest.xml file.

8. Click the Submit button.

9. From the Download my Response File popup, use the download button to save the
ActivationResponse.xml file and copy it to the PME Primary Server. If you are using a
smartphone, transfer the Response.xml to the PME server with the phone specific USB
cable.

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 10. Back on the PME Primary Server, click the Complete button in the Floating License
Manager.

11. Navigate to the ActivationResponse.xml file and press Next to activate.

Client Licensing
Considerations

1. For each concurrent Windows session or RDP session as well as connected client machines will need
one Engineering Client license.

2. Client licenses are aggregated together. (The Trial includes 1 client and any other activated license
may also include clients.)

3. The client license included in the Trial can only be used on the primary server and cannot be used to
connect client machines.

4. Opening Vista/Designer through multiple concurrent RDP sessions is possible only after the Trial has
been removed or has expired. Please refer to Appendix A: How to remove the Trial to remove the Trial
license.

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Client Intallation/configuration

- Before performing a PME Client installation, ensure that both the client and primary machines can
resolve each other by name.

- To install PME on the client, run the PME installer and choose the Engineering Client install option.
When prompted, enter the primary servers name. Do not use the primary servers fully qualified
domain name or its IP address!

- Once the Client has been installed, open the License Manager and under the Options Menu, choose
Enterprise License Server. Set the Host Name / IP Address field to the primary servers IP address.
Do not use the server name!

- In the License Manager, set the Server Port to 27000 (unless an alternate Licensing port has been setup
on the Primary Server).

Licensing through a Firewall

As far as licensing is concerned, the client needs to communicate with the server on one port. By default
this port is dynamic but we will need to set this port to static.

1. Setting the Vendor Daemon port to 27010.

- Login to the FNP with admin/admin (http://<primary server name or IP>:8090).

- Navigate to the Vendor Daemon Configuration tab and click the Administer link

NOTE: If the Adminster link does not work in Internet Explorer, you may need to run IE in compatibility
mode. In IE10, hit F12, set the Browser Mode to Internet Explorer 10 Compatibility View. Chrome works
as well.

- Set the Vendor Daemon Port to 27010 and Save

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 2. In the client machines License Manager, set the Server Port to 27010.

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Licensing Considerations when Reinstalling PME

Default License Return limit

Licenses can only be activated on one machine at a time. By default licenses can be returned only once
per calendar year. If necessary, the return limit can be increased by the SRC.

Uninstalling/Reinstalling PME
When PME is uninstalled using the PME Installer (Remove option), the FLM will not get uninstalled. The
FLM will remain in the Control Panel > Programs and Features. This makes it possible to reinstall PME
and not have to reactivate PME licenses.

IMPORTANT!

If the PME installation needs to be migrated to another machine or the OS needs to be reinstalled, then
it is necessary to return the licenses prior to performing the change. Once the new server install is
complete, the licenses can be activated again using the normal on-line or off-line activation procedures.
As mentioned earlier, this can be done once per calendar year by default. If the return limit is exceeded,
it will be necessary to call the SRC.

If the licenses are not returned prior to an OS reinstall, then it will be necessary to call the SRC before
the licenses can be activated again.

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PME and PowerSCADA Expert (PSE) on the same machine

In terms of licensing, it should not matter which software is installed first.

1. Setting the Vendor Daemon port to 27010.

- Login to the FNP with admin/admin (http://localhost:8090).

- Navigate to the Vendor Daemon Configuration tab and click the Administer link

NOTE: If the Adminster link does not work in Internet Explorer, you may need to run IE in compatibility
mode. In IE10, hit F12, set the Browser Mode to Internet Explorer 10 Compatibility View. Chrome works
as well.

- Set the Vendor Daemon Port to 27010 and Save

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 2. In the License Manager, set the Server Port to 27010.

3. In PME, check the Management Console About box to confirm the licenses are recognized properly. Refer
to the Troubleshooting section for more details.

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Troubleshooting

If licensing is not working as expected, please do not return the licenses as doing so will create
unnecessary work. If the following guide does not resolve the issue, consult with tech support to
troubleshoot the issue further. Do not call the SRC.

NOTE: The SRC cannot troubleshoot licensing issues. You should not have to call the SRC for any
licensing issues except if for some reason you have exceeded your return limit or the licenses
have become untrusted. The SRC cannot issue new licenses.

Management Console
- The Management Console About box is the first place to check for the current licensing state.
Note the Trial and Licensed Modules sections.

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 - The following is what the About Box looks like when the Trial has expired (or it was deleted) and
there are no licensed modules

Registration Popup

The Registration Popup is not related to licensing. Each time MC is started, the Registration Popup will
appear until registration is completed.

Choose Yes to register.

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 Leave the default selection and click Next

On the following Select Registration Method pop-up, choose a method and follow the instructions to
register.

License Manager setting

Ensure that the LM has the following setting:
- Open the License Manager and Click Options >> Enterprise License Server
- On the Primary Server, the Host Name / IP Address must be 127.0.0.1
- On a Client or Secondary Server, the Host Name / IP Address must be set to the Primary Servers
IP address. The Primary Servers name will not work.

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Enterprise License Server port
The Enterprise License Server port in the License Manager (LM) must match the port being used by the
FlexNet Publisher (FNP) service.

- In License Manager, click Options >> Enterprise License Server

To access the Flexnet Publisher, type http://localhost:8090 in your browser, and login with admin/admin
on the Administration tab.

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Any mismatches here will cause PME to behave like there are no activated licenses in the FLM. To
correct a discrepancy, the port number has to be bumped up by 1 on either the LM or the FNP. (For
example if one is 27000 and the other is 27001, then make both 27001.) The acceptable port range is
27000 to 27009. This can happen if other installed software exists which also uses the FlexNet licensing
component such as SBO.

To update the port in the LM, click the Options >> Enterprise License Server menu item and update the
Server Port in the popup.

To update the port in the FNP, click the Server Configuration tab and under the License Server
Configuration heading, change the License Server Configuration Port. Click the Save button.

Vendor Daemon Restarts

Occasionally on some systems, the licenses show up fine in the FLM but there is a this software is not
licensed error when starting Management Console. The MC About box also shows no licensed modules.
Restarting the lmadminSchneider service fixes the issue. The following workaround can stop this from
happening

- In Notepad, open the file "C:\Program Files (x86)\Schneider Electric\Power Monitoring

Expert\Floating License Manager\FLEXnet Publisher License Server Manager\conf\server.xml"

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 - Search for the restartRetries parameter, set it to 10 (restartRetries="10") and save the file.
- Restart both the Flexnet Licensing and the lmadminSchneider services.

Untrusted licenses
There can be technical reasons such as a drastic time change or a change of the Unique Machine
Identifier when the licenses will become untrusted in the FLM. If this happens, the license icons will be
shown in red and the system will enter a 20 day grace period. Please contact technical support to
determine the cause and resolve the issue.

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Appendix A: How to remove the Trial

Note: The Trial cannot be readded or reinstated once it has been removed!

Navigate to Start > All Programs > Schneider Electric > License Manager
Right click on the License Manager icon and Send To > Desktop (to create a
shortcut)
Right click on the shortcut > Properties
At the end of the Target string add a space and then the the word 'expert' (i.e.:
"C:\Program Files (x86)\Schneider Electric\ION Enterprise\License
Manager\LicenseManager.exe" expert), click Apply
Double click the License Manager icon to open the License Manager
Right click on the Trial license and click Delete
Navigate to the folder C:\Program Files (x86)\Common Files\Schneider Electric
Shared\PME\07.20\License and delete the trial .asr file.

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