Chapter IV

PROFILE OF SELECTED BANKS

4.0 The Profile of Andhra Bank

Andhra Bank" was founded by the eminent freedom fighter and a multifaceted

genius, Dr. Bhogaraju Pattabhi Sitaramayya. The Bank was registered on 20th November 1923

and commenced business on 28th November 1923 with a paid up capital of Rs 1.00 lakh and an

authorised capital of Rs 10.00 lakhs.

The bank introduced many innovative schemes for the development of banking

and to provide customer services at the doorstep. Though, the bank has established its

staff college in 1973, the banking function was given emphasis only after the

nationalization.

4.1 The major Developments in the History of Andhra Bank

1980

The Bank has been nationalized on 15th April. Consequent to the taking over of

the undertaking of Andhra Bank, Ltd. It is a Government of India undertaking.

The Bank transacts general banking business of all kinds including foreign

exchange.

1981
Andhra Bank is a pioneer in introducing Credit cards in the country.

1983
In March the Bank sponsored its second RRB Chaitanya Grameena Bank in

Guntur district.

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2001
Andhra Bank has tied up with a real estate portal - indiaproperties.com, to

provide housing loans through the Internet.

Andhra Bank has announced that it has entered into a rupee drawing arrangement

with the National Exchange Company, WLL, Doha, Qatar, for facilitating private

remittances to India, mainly on behalf of non resident Indians (NRIs).

The credit card division of Andhra Bank will market cards with additional

features -- such as the rollover facility -- to its account-holders, though it will not

fight shy of issuing cards to non-account holders too

2002

Andhra Bank mainly focused on Retail lending and personal banking.

Andhra Bank signed Memorandum of Understanding with United India

Insurance Co. Ltd., and it would provide its products through various branches.

Andhra Bank has started its online ATM service

Bank has entered into an alliance with Western Union Financial Services

International, so as to make available inbound money transfer services at all its

locations in India.

2003

Andhra Bank takes position in Top 1000 banks of the world, as its Operating

profit zoomed 77%.

Andhra Bank, venturing on its major IT initiative plans has sanctioned Rs.69cr

Bank has appointed 71 agriculture graduates from different universities as Rural

Development Officers (RDO), to soar its rural credit.

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 IDBI has inked a strategic pact with Andhra Bank to hike their Automated Teller

Machine reach.

Andhra Bank has achieved 100% computerization of all its branches and all of

them are running on uniform application software.

Southern Railway, Erode junction forms a strategic pact with Andhra Bank to

accept credit cards for booking of train tickets

Launched the anywhere banking facility for the account holder.

Andhra Bank has launched two credits card brands targeting the artisians and

self-employed beneficiaries. The two cards, Artisan Credit Card and Swarojgar

Credit Card were launched on December 20th.

2004

ICICI Bank and Andhra Bank have announced a tie-up, that enables sharing of

their ATM networks.

Bank awarded special prize for lending to self help groups run by women

Andhra Bank inks pact with Corporation Bank to share ATMs

Bank has entered into an alliance with HDFC Bank for sharing its network of

automated teller machines (ATMs) on March 29, 2004

Andhra Bank has started live operations with Real Time Gross Settlement

(RTGS) system, the online funds transfer service, as a part of the guidelines and

framework of the Reserve Bank of India(RBI)

Andhra Bank, Indian Bank forge alliance to share their automated teller machine

(ATM) facilities

SBI enters ATM tie up with Andhra Bank

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2005

Launches composite credit card for farmers and two insurance schemes for self-

help groups (SHGs) and senior citizens

2006

Andhra Bank has been given the 'BEST BANK AWARD', a banking

technology award by IDRBT, for extensive use of IT in Semi Urban and Rural

Areas.

2007

Andhra Bank rolls out Bima Utsav

Andhra Bank was first to launch to biometric ATMs in the Indian banking sector.

Andhra Bank all set to introduce mobile ATM in Vizag

2009

Andhra Bank has been awarded the 'Indira Gandhi Rajbhasha Puraskar 2008' for

the execution of official language policy in the bank.

Andhra Bank on June 23 launched a deposit scheme 'AB Recurring Plus' with

several special features, including monthly instalments of not less than Rs.100

and not more than Rs.1 lakh (core amount).

4.2. Implementation of Computerization in Andhra Bank:

Andhra bank has achieved 100% computerization of all its branches and all of

them are running on uniform application software on 2003. The stages of

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implementation of computerization in Andhra Bank can be broadly classified into three

stages350.

(a) Partial Bank Computerization (PBC)

(b) Total Branch Automation (TBA)
(c) Cluster Based Core Banking (CBCB)
(d) Core Banking System

4.2.1. Partial Bank Computerization(PBC):

In early 90s (i.e) in Bank has implemented Partial Bank Automation in some of its

branches.

In Partial Bank Computerisation , Bank used Canara Bank software in stand alone

PCS for each and every module 1) Saving Banks, 2) Day Book, GL, GLS, 3) ODCC were

loaded in separate independent PCS which were dedicated to fulfill that particular

operations of that module only. There is no inter connectivity between one PC to another

PC. Each PC was independent of its functioning. By the implementation of PBC in the

Bank could able to reduce the burden of bank office work in its branches and could able

to give better service to the customers.

4.2.2 Total Branch Automation (TBA):

Keeping in view of the changing scenario in Banking Technology are also with a

view to utilize the changing avenues in the Banking Technology Bank wanted to

350
Sudhakar , Employee of Andhra Bank, Andhra Bank Zonal office in Visakhapatnam , 13,06,2007.
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transform itself from partial computerization to Total Bank Automation by using Local

Area Network concept (LAN).

A Chennai Band Software Company Laxn Soft Info. Systems Ltd, provided pro

bank software to implement TBA in the bank. Bank started TBA in 1998 and by 2003

bank reached the target of 100% computerization.

In the process of implementing TBA. Bank introduced a new concept of micro

TBA (MTBA) for its look 2 corner branches with comparatively less investment. In this

period (IP) from 1998 to 2003 same installed several ATMs at various towns & cities

throughout India

4.2.3 Cluster Based Core Banking:

In wave of the fast emerging trends in Banking Technology in the Indian Banking

Industry, several banks introduced core banking solution with a view to maintain

centralized data base for effective data mining and data warehousing.

Andhra Bank implemented cluster band core banking which is an unique concept

in the Indian Banking Technology.

Generally in Core Banking System (CBS), all branches will be connected to one

centralized server than leased lives. Using wide are net work (WAN) concept. But in

cluster concept bank divided environment into 9 centers based on the geographical

locations of the bank. If is a three tier systems without disturbing the LAN setup in the

branches, Branches will be connected to another server located at nearly inter and live all

servers will be in-term connected to centralized server at Head office cluster.

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 The major advantage in this system is unlike in the CBS system branches can

independently function on its own even the connectivity between the branch and cluster

fails. With this facility customer service will not be hampered.

4.2.4. Core Banking System:

When Andhra bank was in cluster based core banking system the bank was

thinking to go for complete core banking system as par with later banks to maintain

uniformity of technology prevailing in the banking industry. Bank was migrating to

Centralised Core Banking Solution from Cluster Banking Solution. After was success

of CBS all bank branches are fully computerized under Core Banking Solution. Now

the bank under total core banking system through the Finacle software. This will

benefit the customers, who will have access to banking and financial services anytime,

anywhere through multiple delivery channels.

4.3 Banking services: Andhra bank is proficient and professional in extending its

services retail banking, corporate banking, NRI Banking, MSME Banking, agricultural

banking.

4.4 Retail Banking: Andhra bank is highly skilled in operating deposits, loans,

cards, Dmat, payments ,insurance, mutual funds .

4.5 Corporate banking: Andhra Bank has a wide range of products to cater to the

needs of large, medium and small customers. So Entrepreneurs, can strengthen their

business acumen with financial backing from Andhra Bank. It offers various credit

facilities like Working capital Finance, Export Import finance, demand loans, bill

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Finance, project finance and Insurance finance, term finance, corporate loans, equipment

finance etc.

4.6 NRI Banking:

Persons of Indian Origin (PIO) have contributed a lot by way of investments. Thereby

they have strengthened the foreign exchange reserves as well as the economy.

4.7 MSME Banking:

Andhra Bank is committed to extend its best services to micro, small and medium

enterprises and at a very competitive price. They can benefit immensely from the MSME

schemes formulated specifically to suit the needs of their industry. The Bank has

Specialised SME Branches to take care of MSME needs.

4.8 Agricultural Banking:

Bank meets all genuine credit requirements of farmers in the form of short term

(Production) credit and Medium/long term (investment) credit for agricultural and allied

activities in direct and indirect form of finance like short term agricultural cards, agri

term credit, special schemes and women empowerment schemes.

4.9 Banking Facilities:

Andhra Bank is providing various banking facilities like Deposits, loans, cards insurance,

investment Demat, Agri and rural internet Banking, mobile banking and ATM services

etc.

4.10 Deposits

Andhra Bank is providing different types of deposits namely, AB savings accounts, AB,

current accounts, AB term deposits, AB other schemes.

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4.11 Loans

Andhra Bank has a wide range of products to cater to the needs of large, medium and

small customers. The loans are - housing loan, vehicle loan, education loan, loans

against gold for nonagricultural purposes, personal loans, professional loans, mortgage

loans, reverse mortgage loans and loans against rent receivables.

4.12 Cards: credit cards, Debit cum ATM cards, prepaid card, verified by VISA 3D

Secure card, Master card secure code are provided by Andhra bank.

4.13 Profile of Andhra Bank:

Table 4.13 Profile of Andhra Bank for the financial year ended 31st March, 2012

(Amount in Rs. Million)

Absolute Percentage
Parameters 2010-11 2011-12 Growth Growth
Total Business 1635917 1894930 259023 15.83
Number of Employees 14098 15099 1001 7.10
Number of Branches 1660 1712 52 3.13
Number of ATMs 981 1056 75 7.64
Capital and Reserves 64924 74794 9870 15.20
& Surplus
Deposits 921563 1058512 136949 14.86
Advances 714354 836418 122064 17.09
Total Income 91882 121987 30105 32.76
Total Expenditure 79212 108534 29322 37.02
Net Profit 12671 13447 776 6.12
CRAR 14.38 13.18 -1.2 -8.35
Source: RBI Reports RBI Annual Report, A Profile of Banks, 2010-
11to 2011-12.

Despite the Economic downturn all over the world, the Bank sustained its growth

momentum of the previous years.

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4.14 Total Business:

It is observed that, total business of bank stood at Rs. 1894930 million as on

31.03.2012, registering an increase of Rs. 259023 million from Rs. 1635917 million as on

31.03.2011, recording a growth rate of 15.83 per cent.

4.15 Number of Employees:

On the other hand the number of employees increased by growth rate of 7.10per

cent with an increase of 1001 to 15099 as on 31.03.2012 as compared with 14098 in the

previous year.

4.16 Number of Branches:

Number of branches for the financial year 31.03.2012 increased by 52 from 1660

in 31.03.2011 to 1712 with an annual increase of 3.13 per cent.

4.17 Number of ATMs:

The bank ATMs increased by 75 to 1056 as on 31.03.2012 from 981 as on

31.03.2011, recording a growth of 7.64 per cent.

4.18 Capital and Reserves & Surplus:

Capital and reserves & surplus increased from Rs.64924 million as at the end of

31.03.2011 to Rs.74794 million as at the end of 31.03.2012 with an increase of Rs. 9870

million, experiencing a year on year growth of 15.20 per cent.

4.19 Deposits:

Total deposits increased by growth rate of 14.86 per cent with an increase of Rs.

136949 million from 921563 million as on 31.03.2011 to Rs. 1058512 million as on

31.03.2012.

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4.20 Advances:

Advances recorded a robust growth of 17.09 per cent reaching the level of

Rs.836418 million as on 31.03.2012, from Rs.714354 million as on 31.03.2011, with an

increase of Rs. 122064 million.

4.21 Total Income:

The consequent increase in total income by Rs. 30105 million from Rs. 91882

million as on 31.03.2011 to Rs. 121987 million as on 31.03.2012, with an energetic

growth rate of 32.76 per cent.

4.22 Total expenditure:

Total expenditure were Rs.108534 million as on 31.03.2012 as against Rs.79212

million as on 31.03.2011 with an increase of 29322 million, registered a healthy growth

rate of 37.02 per cent.

4.23 Net Profit:

Net profit increased to Rs. 13447 million as on 31.03.2012 as compared with Rs.

12671 million at the end 31.03.2011 with an absolute growth of Rs. 776 million,

registered a vigorous growth rate of 6.12 per cent.

4.24 CRAR Position:

Capital adequacy ratio has decreased by -1.2 per cent from 14.38 per cent as on

31.03.2011 to 13.18 per cent as on 31.03.2012 by negative growth rate of -8.34 per cent.

4.25 IT services in Andhra Bank

Andhra Bank introduced many innovative products for the convenience of the

customers. It is the first bank to introduce credit card system in the country. Besides it has

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introduced many innovative schemes like the ATM facility, Credit Cards, mobile top-up

through ATMs, E-seva, payment of bills through ATMs, instant fund transfer credit card

bill payments, E-Hundi, which acts as donation to TTD, Any branch banking, Real Time

Gross Settlement, Multi city cheque facility, Mobile BIOMETRIC ATMs and western

union money transfer.

The trade name of Andhra Bank online banking is AB INFI-net Banking. The

bank allows its valued customers to conduct financial transactions through a secure

website. Which provides browsing facility in three languages English, Hindi and Telugu.

Andhra Bank Internet banking enables clients to electronically access the bank from any

computer, linked to the World Wide Web.

4.26 Internet Banking Services:

All accounts enquiry

Account Balance Enquiry

Account Statement / Enquiry / Printing / Downloading

Cheque deposited status enquiry

Cheque Book Request

Stop Cheque Request

Transfer to Own Account

Third Party Transfer

Transfer of funds to Other Bank account (NEFT)

Opening of Deposit Request

Secure mail sending / receiving

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 Online TAX payment

Credit Card payment (Andhra Bank)

AB BillPay

AB Online shoppe

SMS Banking

AB e-Trade Online Trading

AB Speedway

Lock Box Facility

Religious Offering

Verified by VISA 3D secure code

As can seen from above analysis Andhra Bank introduced many innovative

products for the convenience of the customers. It was the first bank to introduce credit

card system in the country. Besides it has introduced many innovative schemes like the

ATM facility, mobile top-up through ATMs, E-seva, which facilitates payment of bills

through ATMs, the first of its kind in the country instant fund transfer credit card bill

payments, E-Hundi, which acts as donation to TTD, Any branch banking, Real Time

Gross Settlement, Multi city cheque facility, western union money transfer mobile banks,

mobile ATM and Biometric ATMs with fingertips.

4.27 The profile of ICICI Bank

As part of the process of creating competitiveness in the banking industry a

number of new private-sector banks (popularly called the 'New Private Sector Banks')

were licensed from 1994 to commence banking operations and foreign banks operating in

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India were permitted to expand their branch network. The new private sector banks

opened in this context commenced their operations organised on global standards

investing high technology replacing manual labour in all their operations. As per the new

licensing policy UTI Bank was the first new private bank to come into operation in 1994.

Subsequently in the same year ICICI Bank Ltd. was established. The Bank was registered

as banking company on January 5, 1994 and received its banking license from the

Reserve Bank of India on May 17, 1994. The Bank was promoted by ICICI Ltd.

(Industrial Credit Investment Corporation of India), an all India Financial Institution as

its subsidiary. ICICI Bank Ltd. registered phenomenal growth from its inception in all

spheres.

ICICI was formed in 1955 at the initiative of the World Bank, the Government of

India and representatives of Indian industry. The principal objective was to create a

financial institution for providing medium-term and long-term project financing to Indian

businesses. In the 1990s, ICICI transformed its business from a development financial

institution to a group offering a wide variety of products and services, both directly and

through a number of subsidiaries and affiliates like ICICI Bank.

After consideration of various corporate structuring alternatives in the context of

the emerging competitive scenario in the Indian banking industry, and the move towards

universal banking, the managements of ICICI and ICICI Bank formed the view that the

merger of ICICI with ICICI Bank would be the optimal strategic alternative for both

entities, and would create the optimal legal structure for the ICICI group's universal

banking strategy. The merger would enhance value for ICICI Bank shareholders through

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a large capital base and scale of operations, seamless access to ICICI's strong corporate

relationships built up over five decades, entry into new business segments, higher market

share in various business segments, particularly fee-based services, and access to the vast

talent pool of ICICI and its subsidiaries.

4.28 Milestones in the History of ICICI Bank

1994

The Bank was incorporated on 5th January at Baroda. ICICI Bank has been

promoted by ICICI and erstwhile SCICI Ltd. and received the Certificate for

Commencement of Business on 24th February. It does banking business of all

kinds. It was founded as an institution to provide quality banking services using

state-of-the-art technology.

The Bank has established a well diversified branch network with 24 branches in

15 centres covering 12 states. The bank set up a fully computerised environment

with the State-of-the-art technology at all offices continuously upgrading its

strong systems and procedures with special emphasis on risk management.

1996

The deposit products and other services of the bank were branded With names

such as `Maxicash' for services accounts, `Money Plus' for Current Account,

`Quantum' for fixed deposit account, `Power Pay' for payroll accounts, treasure

chest for locker facilities and `Trice' for automated teller machine facility.

1997

ICICI Bank initiating internet banking services.

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 The bank introduced electronic funds transfer facility. The bank has a full -

fledged vigilance and inspection department.

1998

ICICI Banking Corporation Ltd, the first bank in the country to go in for Internet

banking, is now all set to provide its account-holders with the facility of

transferring funds across their accounts on the Net.

1999

ICICI Bank has signed an agreement to use the NCR switchmark technology for online-

networking all its ATMs.

2000

The ICICI has announced the launch of mobile banking services for its customers,

using the wireless application protocol (WAP) technology.

ICICI Bank launches a slew of new schemes in the personal segment ranging

from launch of co-branded credit cards to providing loans against share within the

next three months.

The Company has offered higher rates of interest on its regular income bonds and

multiplier bonds while pruning it on tax saving bonds.

The finance portal - India infoline has tied up with ICICI Bank and HDFC Bank

for banking back-ends.

ICICI Bank launched its debit card under the brand name ICICIN-cash.

2001

ICICI Bank has tied up with advantage E- accounting to offer an on-line taxation

and personal finance services along with off-line services like filing.

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2002

Launches e-cheques facility for its internet banking

2003

Launches micro-finance programmes

Installs Telugu language ATMs in Hyderabad

Global Finance Magazine awards ICICI Bank as the Best consumer internet

Bank in India

Banker Magazine of UK confers its 'Best Multi-Channel Strategy 2003' and

Bank of the Year 2003' awards to ICICI Bank

Tied up with SBI and HDFC to share ATM networks

2004

ICICI Bank and Andhra Bank have announced a tie-up, that enables sharing of

their ATM networks.

ICICI Bank has won the best bank award instituted by Asia money in the category

of best domestic commercial bank in India

ICICI Bank has bagged the prestigious award of 'Best Retail Bank in India' in the

category 'The Asian Banker Excellence in Retail Financial Services Program

2003'

2010

ICICI Bank has won Gold in the Readers Digest Trusted Brands 2010 Consumer

award in the Finance category for a) Best Bank and b) Best Credit Card Issuing

Bank. ICICI Prudential Life Insurance awarded India's Most Customer

Responsive Insurance Company. AGC Networks - Economic Times, Customer

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 Responsiveness Awards, 2010. ICICI Lombard awarded 'Most Preferred General

Insurance Brand' at CNBC Awaaz Consumer Awards 2010.

4.29 Establishment of E-Banking Solution:

A powerful, scalable and flexible technology platform is essential for banks to

manage growth and compete successfully. To support its technology-focused strategy,

ICICI Bank needed a robust technology platform that would help it achieve its business

goals. After an intense evaluation of several global vendors, ICICI Bank identified

Infosys as its technology partner and

selected Finacle, the universal banking solution from Infosys, as its core banking

platform.

ICICI Bank was the first bank in India to offer Internet banking with the help of

Finacles e-banking solution and established itself as a leader in the Internet and e-

commerce space. Finacle provides just the right platform to ICICI Bank, thereby fuelling

its growth.

The bank has successfully leveraged the power of Finacle and has deployed the

solution in the areas of core banking, consumer e-banking, corporate e-banking and

CRM. With Finacle, ICICI Bank has also gained the flexibility to easily develop new

products targeted at specific segments such as ICICI Bank Young Stars a product

targeting children, Womens Account addressing working women and Bank@campus

targeting students.

The bank has benefited in the form of lower Total Cost of Ownership (TCO),

improved efficiency, easy management of volume growth, greater responsiveness to

market opportunities and of course, numerous accolades from industry-watchers.

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4.30 ICICI Banking Services:

ICICI Bank is providing different type of banking services, i.e Personal Banking,

Privilege Banking, Wealth Management Banking, Private Banking, NRI Banking,

Corporate Banking, Commercial banking, Investment banking, Business Banking.

4.31 Banking Facilities:

ICICI banking offering wide range of services through different links accounts and

deposits, loans cards, insurance, investment Demat, Agri and rural internet Banking,

mobile banking and ATM services.

4.32 Deposits:

ICICI Bank is providing various types of deposits, i.e fixed deposit, savings deposit,

recurring deposit.

4.33 Loans:

ICICI Bank offers wide variety of Loans Products to suit your requirements. Coupled

with convenience of networked branches/ ATMs and facility of E-channels like Internet

and Mobile Banking, ICICI Bank brings banking at your doorstep. There are Home

Loans, Personal Loans, Commercial vehicle Loans, Car Loans, Loans against securities.

4.34 Cards:

The bank providing various cards. They are Debit cum ATM card, ATM card, Credit

cards, VISA/Master card, American Express Cards, HPCL card, smart shopper silver

card, smart shopper Visa gold debit card, Master card business debit card, titanium debit

card, platinum debit card, signature debit card etc.

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4.35 Profile of ICICI Bank:

Table 4.35 : Profile of ICICI Bank

(Amount in Rs Million)

Absolute Percentage
Parameters 2010-11 2011-12 Growth Growth
Total Business 4419680 5092277 672597 15.22
Number of Employees 26929 25253 -1676 -6.22
Number of Branches 2565 2780 215 8.38
Number of ATMs 6104 9006 2902 47.54
Capital and Reserves 550909 604052 53143 9.64
& Surplus
Deposits 2256021 2555000 298979 13.25
Advances 2163659 2537277 373618 17.27
Total Income 33083 41451 8368 25.29
Total Expenditure 27934 34985 7051 25.24
Net Profit 51513 64653 13140 25.51
CRAR 19.54 18.52 -1.02 -5.22
Source: RBI Reports RBI Annual Report, A Profile of Banks, 2010-
11to 2011-12.

Despite the Economic downturn all over the world, the Bank sustained its growth

momentum of the previous years.

4.36 Total Business:

It is observed that, total business of bank stood at Rs. 5092277 million as on

31.03.2012, registering an increase of Rs. 672597 million from Rs. 4419680 million as on

31.03.2011, recording a growth rate of 15.21 per cent.

4.37 Number of Employees:

On the other hand the number of employees showed a negative growth rate of -

6.22 per cent with decrease of 1676 to 25253 as on 31.03.2012 as compared with 26929

in the previous year.

4.38 Number of Branches:

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 Number of branches for the financial year 31.03.2012 increased by 215 from 2565

in 31.03.2011 to 2780with an annual increase of 8.38 per cent.

4.39 Number of ATMs:

The bank ATMs recorded a robust growth of 47.54 per cent reaching the level of

9,006 as on 31.03.2012, from 6,104 as on 31.03.2011, with an increase of 2902.

4.40 Capital and Reserves & Surplus:

Capital and reserves & surplus increased from Rs.550909 million as at the end of

31.03.2011 to Rs.604052 million as at the end of 31.03.2012 with an increase of Rs.

53143 million, experiencing a year on year growth of 9.65 per cent.

4.41 Deposits:

Total deposits increased by growth rate of 13.25 per cent with an increase of Rs.

298979 million from 2256021 million as on 31.03.2011 to Rs. 2555000 million as on

31.03.2012.

4.42 Advances:

Advances recorded a robust growth of 17.26 per cent reaching the level of

Rs.2537277 million as on 31.03.2012, from Rs.2163659 million as on 31.03.2011, with

an increase of Rs. 373618 million.

4.43 Total Income:

The consequent increase in total income by Rs.8368 million from Rs. 33083

million as on 31.03.2011 to Rs. 41451 million as on 31.03.2012, with an energetic growth

rate of 25.29 per cent.

4.44 Total expenditure:

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 Total expenditure were Rs.34985 million as on 31.03.2012 as against Rs.27934

million as on 31.03.2011 with an increase of 7051 million, registered a healthy growth

rate of 25.24 per cent.

4.45 Net Profit:

Net profit increased to Rs. 64653 million as on 31.03.2012 as compared with Rs.

51513 million at the end 31.03.2011 with an absolute growth of Rs. 13140 million,

registered a vigorous growth rate of 25.508 per cent.

4.46 CRAR Position:

Capital adequacy ratio has decreased by -1.02 per cent from 19.54 per cent as on

31.03.2011 to 18.52 per cent as on 31.03.2012 by negative growth rate of -5.22 per cent.

4.47 The IT Services in ICICI Bank

ICICI Bank is the second largest bank in the country. Nearly 70 per cent of ICICI

Bank transactions take place electronically, resulting in lower cost of transactions, high

productivity and better profitability. It services a customer accounts through a multi-

channel access network. This includes branches and extension counters, ATMs, Call

Centre and Internet Banking, Mobile banking, Debit cards, Credit cards etc. ICICI Bank

offers various services at anytime, anywhere and from anyplace. The various IT services

channels of Any Where Banking are mentioned in the below menu.

The most utilizing service is internet banking in ICICI Bank. ICICIBank.com

offers a variety of features to make banking a pleasure.

4.48 Features of ICICI Bank Internet Banking :

Balance Enquiry and Statement

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 Transaction History

Transfer Funds Online

Card-2-Card Fund Transfer

Use your Debit Card Online

Pre-paid Mobile Recharge

Pay your Utility Bills

Send a Smart Money Order

Open Fixed Deposits and Recurring Deposits

Order a Demand Draft / Pay Order

Subscribe for Mobile Banking

Request a cheque book

Stop Payment Request

Request a Debit Card

Monthly Bank Account Statement by E-mail

Re-issue/Upgrade of ATM/Debit Card

Link Bank Accounts to ATM/Debit Card

Renewal / Premature Closure of FD/RD

De-block/Activate ATM/Debit Card

Request a Duplicate Physical Bank Statement

Secure Mailbox

Change Profile

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 ICICI Bank achieved competitive advantage by enabling rapid roll out of new

products, faster customer service and reduced time-to-market, to cater to the ever-

growing needs of customers. Its open architecture and flexibility has enabled easy

integration with multiple systems. ICICI Bank positioned itself as technology-savvy,

customer-friendly bank.

Thus, both Andhra Bank and ICICI Bank accords utmost concern to customer

satisfaction by offering innovative and need based financial products and services using

state-of-the art technology.

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