Answer Key Answer Key

Business Administration and Finance Workbook

Vocabulary and Functional Language

1 2
page 4 page 6
1 1. b 2. a 3. a 4. b 5. a 6. b 1 1. c 2. a 3. d 4. b

2 1. Financial Director 2 1. file documents

2. Chief Executive Officer 2. keep a log
3. staff 3. search the Internet
4. Marketing Director 4. answer incoming calls
5. senior management
6. Personal Assistant
3 1. take ... message, deliver ... message
2. send ... fax, send ... e-mail
3 1. Personal Assistant 3. type ... agenda, update ... mailing list
2. Marketing Director 4. receive ... visitors
3. Financial Director
4 1. take minutes
4. senior management 2. screen her calls
5. Chief Executive Officer 3. type a letter
6. staff 4. schedule a meeting
4 1. describe 5. hire 5. distribute the incoming mail
2. develop 6. explain how to use 6. show our visitors around
3. be in charge of 7. sell 7. order supplies
4. assist 5 1. spreadsheets
5 1. ground floor 6. top floor 2. prepare a presentation
2. conference room 7. maintenance 3. keep track of
3. warehouse 8. lift 4. word processing, data entry
4. toilets 9. reception 6 1. a sheet of 4. a box of
5. car park 2. a pair of 5. a packet of
3. a roll of
page 5
6 1. c 2. f 3. d 4. e 5. a 6. b page 7

Go up the 7 1. coat rack 4. filing cabinet

7 1. stairs. Turn 2. air-conditioner 5. photocopier
2. right. 3. waste paper bin 6. projector
3. Turn left. 8 Tick: 1, 4, 5, 7
4. Go down the
5. stairs. Go straight. 9 1. d 2. b 3. a 4. c
8 1. between 10 1. b 2. a 3. a 4. a
2. opposite
3. on your left Say It!
4. at the end of the corridor
5. on your right 1. T eres responsable de recibir a las visitas.
6. Go past 2. Debes pedir suministros nuevos cuando sea
7. in front of, behind necesario.
3. Escribiras a ordenador esta carta, por favor?
Say It! 4. Me gustara encargar algunos suministros, por
favor.
1. f 2. c 3. g 4. a 5. d 6. b 7. e 5. Cunto cuesta cada paquete?
6. Qu tipo quiere?
7. Nos hemos quedado sin grapas.
8. Debera llegar para maana a las 9:00.

1 Business Administration and Finance Workbook Photocopiable B Burlington

Books
 Answer Key
3 1. F 3. T 5. T 7. T
2. F 4. F 6. F 8. F
3 4 1. You weigh something to see how heavy it
page 8
2. is. Domestic mail is sent in the country.
1 1. c 2. f 3. e 4. d 5. a 6. b 3. If a letter has got two enclosures, there are
three things in the envelope.
2 1. dial the phone number
4. The recipient got the letter.
2. contact someone
5. You stamp the mail before you distribute it.
3. record an outgoing
message 5 1. c 2. a 3. e 4. f 5. d 6. b
4. enter your access code
5. press this button 3
6. listen to my incoming messages 6 1 2 i g h t
h e 4

3 1. fast forward 5. location n r m

2. receiver 6. modify 5g
3. volume 7. cord
o
4. delete 8. save 7
f o
4 1. off the hook 5. review d
2. loudspeaker 6. retrieve
3. loud 7. replay s 8l e n g t h
9
m a r k
4. rewind e
5 1. paragraph page 11
2. upper case letters
3. underline
4. italics 7 1. good condition 4. this side up
2. paperwork 5. shipment
5. icon
3. insured 6. pick up, courier
6. lower case letters
6 1. c 2. d 3. a 4. e 5. b
8 1. courier 4. name
2. cool 5. paper
3. protect 6. fragile
page 9
9 1. insure
7 1. c 2. e 3. d 4. b 5. a 2. update
8 1. log in 4. reply 3. special instructions
2. copy, paste 5. desktop 4. paperwork
3. forward
Say It!
9 Tick: 1, 3, 5, 7
10 1. a 2. b 3. b 4. b 5. a Dialogue 1
1. collect the mail
11 1. copy 4. log out 2. check all the items
2. attachment 5. paragraph 3. Make sure
3. font 4. includes the correct postcode
5. weigh the envelopes
Say It! Dialogue 2
1. c 2. e 3. f 4. b 5. a 6. d 1. put the goods
2. attach our company label
3. fill in this form
4. delivered on time
4
page 10
1 1. cheque 5
2. job application page 12
3. request for information
4. customer complaint 1 1. a 2. a 3. b 4. b
5. bank statement 2 1. freight container 4. load
6. receipt 2. worldwide 5. contact
7. contract 3. reliable
8. product manual
9. directory 3 1. quote 4. guarantee
2. free of charge 5. free of damage
2 1. stamp 4. sort 3. compete 6. loss
2. sign 5. collect
3. weight
 Answer Key
4 1. e 3. g 5. a 7. d 7 1. b 2. e 3. d 4. a 5. c
2. h 4. f 6. c 8. b
8 1. a 2. b 3. a 4. b 5. b 6. a
5 Tick: 2, 3, 4, 6
6 1. requirements 5. manufacturer
Say It!
2. start a business 6. investment
3. risk 7. ensure 1. b 2. b 3. a 4. b 5. a 6. b
4. advantages 8. profits
1
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