Job Description

Job Title: Administration Officer

Team/Service: Fraud Investigation Department
Business Unit: Customer Contact
Commissioning Area Operational Support
Responsible To: (day to day issues) Fraud Lead Officer
Accountable To: (line manager) Fraud Lead Officer
Salary Grade: (Spinal column points only) 13 -17

1. Key Purpose of Job

To provide accurate typed taped transcripts to the standard suitable for production in a
Court of Law
To assist the Fraud Investigation Department in the prevention and detection of fraud and
reduce losses from Fraud and Error

2. Anticipated Outcomes of Post

2.1. An efficient and effective Administration Service
2.2. A professional, effective Benefit Fraud prevention and detection service

3. List Key Duties and accountabilities of the post

3.1. Audio type transcripts of taped Interviews under Caution

3.2. Answer fraud investigation telephone enquiries including the Benefit Fraud Hotline
3.3. Index fraud paperwork
3.4. Send appointment letters for formal Interviews under Caution
3.5. Compile paperwork for Administrative penalty and Caution Interviews
3.6. Attend formal Interviews under Caution and assist Investigation Officers by operating
recording equipment
3.7. Set up benefit fraud investigation cases on the Councils Comino system and conduct
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Job Description and Person Specification template Nov 2009

 basic enquiries such as initial checks on the Councils computer systems
3.8. Close benefit fraud investigation Sanction and Non Sanction cases on the Councils
computer systems and record details as necessary
3.9. Index fraud paperwork on computer system
3.10. Assist the Fraud Investigation Support Officer to examine lists obtained via internal
and external checks to identify possible fraudulent benefit claims or irregularities
3.11. Liaise with outside bodies such as the Department of Work and Pensions, National
Anti Fraud Network, Operational Intelligence Unit , Police and Tax Credit offices
3.12. Check benefit suspension lists monthly and liaise with Fraud Investigation Officers

4. Give examples of the typical types of problems and decisions the post will be required to
make
4.1. Experience difficult and emotional customer behaviour
4.2. Managing a variety of tasks simultaneously
4.3. Ensuring tapes are transcribed accurately for production in a Court of Law

5. Budgetary / Financial Responsibilities of the post

5.1. NONE

6. Supervision / Line Management Responsibilities of the post ( Please show / provide

organisation structure as an appendices, showing official reporting lines)
6.1. NONE

7. Working Environment & Conditions of the post

7.1. General Office

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Job Description and Person Specification template Nov 2009

 7.2. Occasional visits with Fraud Investigation Officers to customers homes, outside
bodies

8. Physical Demands of the post

Normal physical effort

9. Specific Resources used by the post

9.1. Telephone
9.2. PC
9.3. Tape machine

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Job Description and Person Specification template Nov 2009

10. Key Contacts and Relationships
10.1. External Dept of Work and Pensions, Police, Neighbouring authorities, Tax
Credit Office, National Anti Fraud Network Service, Operational Intelligence
Unit

10.2. Internal Benefit Staff, Managers, Legal Dept.

11. Other Duties
To undertake additional duties as required, commensurate with the level of the job.

Other Information
a) All staff must commit to Equal Opportunities and Anti-Discriminatory Practice.
b) The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking
in any of the Council's buildings (including Council owned and Council leased buildings,
but excluding designated areas in residential schemes), enclosed spaces within the
curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks
within work time, however, in services where the flexi-scheme is in operation, employees
may take reasonable break times outside of core hours, in accordance with flexi-time
arrangements. Employees should follow the flexi-scheme procedure for agreeing time
away from their duties in the normal manner with their immediate colleagues and line
manager, with break start and finish times being recorded, as with any other break-time
arrangement.

c) The post-holder is expected to familiarise themselves with and adhere to all relevant
Council Policies and Procedures.

d) The post-holder must comply with the Councils Health and Safety requirements as
outlined in the H&S policy appropriate to the role.

e) This post is based at Town Hall, Torquay but the postholder may be required to move their
base to any other location within the Council at a future date.

f) As this post meets the requirements in respect of exempted questions under the
Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be
subject to a criminal record check (Disclosure) from the Criminal Records Bureau before
the appointment is confirmed. This will include details of ALL cautions, reprimands or final
warnings as well as convictions, whether spent or unspent. Criminal convictions will
only be taken into account when they are relevant to the post.

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Job Description and Person Specification template Nov 2009

 Person Specification

Note for Candidate

All Candidates

The supporting statement on your application form will be used to assess ability to meet the essential requirements of the role, so you
should explain how you meet each of the numbered essential requirements within your supporting statement.

In a competitive situation, the desirable criteria may be taken into consideration, so you are encouraged to show how you also meet each of
the desirable criteria.

Candidates who consider that they have a disability

Reasonable adjustments will be made to the job, job requirements or recruitment process for candidates with a disability.

If you consider yourself to have a disability you should indicate this on your application form, providing any information you would like us to
take into account with regard to your disability in order to offer a fair selection interview.

Where ever possible and reasonable we will make adjustments and offer alternatives to help you through the application and selection
process.

If you have indicated that you have a disability on your application form you will be guaranteed an interview if you clearly demonstrate in
your supporting evidence how you broadly meet the essential requirements of the role.

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Job Description and Person Specification template Nov 2009

 Person Specification

Job Administration Officer Business Customer Contact Team/ Fraud Investigation Department
Title: Unit: Service:

Essential Skills and Effectiveness: Desirable Skills and Effectiveness:

1. Audio Typing
2. Ability to produce accurate detailed taped transcripts of 1. Legal/Professional background
criminal investigations suitable for production in a Court of law.
3. Flexible and adaptable communication style
4. Ability to work in challenging situations. For example, dealing
with difficult or emotional customers
5. Ability to manage stretching and conflicting deadlines
6. Able to prioritise and manage a number of duties
simultaneously
7. Highly organised and efficient with work/tasks
8. Attention to detail
9. Experience with maintaining accurate records and information
10. Methodical approach to work/tasks
11. Dealing with a wide range of external customers and staff by
telephone
12. Self motivated with the ability to work without direct
supervision
13. Ability to make effective decisions

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Job Description and Person Specification template Nov 2009

 14. Effective IT skills

Essential Knowledge: Desirable Knowledge:

2. Knowledge of housing and council tax benefit legislation

3. Knowledge of benefits paid by the dept of Work and pensions
4. Knowledge of Tax Credits
5. Knowledge of the use and application of risk analysis relating to
benefit case selection
6. knowledge and understanding of the objectives of a fraud
investigation
7. Knowledge of gathering information

Essential Experience/Achievements: Desirable Experience/Achievements:

8. Track record of providing efficient and effective support

Experience of using Microsoft Office applications such as
Outlook, Word, Spreadsheets etc

Essential Qualifications/Professional Memberships: Desirable Qualifications/Professional Memberships:

15. RSA 2 or equivalent 9. RSA 3 or equivalent

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Job Description and Person Specification template Nov 2009

 Essential Other requirements of the job role

Ability to travel efficiently around the Bay/South West/UK in order to carry out duties on occasions
Ability to accommodate unsociable hours on occasions
Ability to accommodate occasional home-working

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Job Description and Person Specification template Nov 2009