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1. Excluding any pay problems, how could the airline mechanics job be

In redesigning the airline mechanics job, one consideration should be the

performance of its employees. Since they should always be available at any time
and on weekends, holidays or night shifts, Flexible-time program is suggested in
order for them to have an ample period to rest as they are prone to exhaustion from
the heavy work which might cause low performance, thus affecting the scheduled

Another thing they have to consider is the satisfaction of the employee. They cant
perform at their optimum if they are not satisfied with their work. Hence, open
communication is suggested. A two-way feedback system is needed in order for the
employees to relay what they really want and at the same time, the employers
could give feedback to its employees regarding their performance.

Physical and mental health should always be a priority of the employers towards its
employees. There should also have autonomy in the work-schedule but they have to
make sure that when the company needs them, they should be alert in responding
the call.

2. Considering both the task-based and competency approaches, identify

several tasks and several competencies in order to illustrate the
differences in approaches.

For task-based approach, here are some tasks for an airline mechanic:

Keeping maintenance records on each aircraft

Examining engines

Replacing and repairing defective parts

Repairing sheet metal

Checking for cracks and corrosion in the wings and tail

Troubleshooting problems

For competency approach,

Repairing - Repairing machines or systems using the needed tools.
Troubleshooting - Determining causes of operating errors and deciding
what to do about it.
Critical Thinking - Using logic and reasoning to identify the strengths
and weaknesses of alternative solutions, conclusions or approaches to

Mechanical - Knowledge of machines and tools, including their designs,
uses, repair, and maintenance.
English Language - Knowledge of the structure and content of the
English language including the meaning and spelling of words, rules of
composition, and grammar.
Engineering and Technology - Knowledge of the practical application of
engineering science and technology. This includes applying principles,
techniques, procedures, and equipment to the design and production
of various goods and services.
Customer and Personal Service - Knowledge of principles and
processes for providing customer and personal services. This includes
customer needs assessment, meeting quality standards for services,
and evaluation of customer satisfaction.
Attention to Detail - Job requires being careful about detail and
thorough in completing work tasks.
Dependability - Job requires being reliable, responsible, and
dependable, and fulfilling obligations.


This case is analyzed in the point of view of HR Manager

I. Statement of the Main Problem

Mechanics are leaving the Airlines (due to fatigue and workshifts) for better
mechanic jobs, which might result to more delayed flights

II. Areas of Consideration

A. Strength
1. The work of the mechanics is the backbone of flying

B. Weakness
1. Agency does not limit the number of hours a mechanic can work as it does
with airline pilots

C. Opportunity
1. Better mechanic jobs in power plants, electronics firms, railroads, auto
industries and amusement parks

D. Threat
1. Number of mechanics licenses has dropped by 2/3 in nine years from over
24,000 per year in early 90s to almost 8,000 per year now.
III. Alternative Courses of Action

A. Redesign the airline mechanics job

The airline company should consider the performances, satisfaction, physical

and mental health of its airline mechanics hence there is a need to address
the companys policy not limiting the number of hours for the concerned
employee fatigue and stress to employees.

B. Continue with the current job design for airline mechanics

With this option, more mechanics will surely resign. Better opportunities are
always around the corner for mechanics since they are already declining in
number, hence their demand is very high.

IV. Recommendation

I recommend the first option which is to push for airline mechanic job

V. Conclusion and Detailed Action Plan

I have identified some actions to resolve the cons of my recommended

course of action as well as some activities to help the organization in the retention
of their airline mechanics

Specific Activity Person Time Frame Budgetary

Responsible Requirement
Analysis of job for HR Manager 2-3 days $20
airline mechanic both
in task-based and
competency approach
Make a study in HR Manager, 5 days $5
consideration of Manager for
limiting the time of Mechanics
airline mechanics and Department
let them avail flexi-
time- its effects, pros
and cons
Create a health HR Manager 5 days $100 depends on
program which the program
benefits the mechanic