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Gartner's Top 10 Predictions For IT

Organizations In 2017 And Beyond


Louis Columbus ,
CONTRIBUTOR

I cover CRM, Cloud Computing, ERP and Enterprise Software

Opinions expressed by Forbes Contributors are their own.

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Gartner predicts $2.5M per minute in IoT spending and 1M new IoT
devices sold every hour by 2021.
By 2022, a blockchain-based business will be worth $10B.
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Gartner predicts $2.5M per minute in IoT spending and


1M new IoT devices sold every hour by 2021.
By 2022, a blockchain-based business will be worth
$10B.

By 2020, new businesses and business models will


emerge based on smart contracts and blockchain
efficiencies.

Globally the number of people shopping online is


steadily increasing from more than 1.5B in 2016 to 2B in
2019.

By the end of 2016, more than 150M people worldwide


will download the Pokmon Go app, fueling consumer
appetite for immersive Augmented Reality (AR)
experiences.

Room-based screenless devices such as Amazon Echo


and Google Home will be in more than 10M homes.
These and many other insights are from Gartners Top Strategic
Predictions for 2017 and Beyond: Surviving the Storm
Winds of Digital Disruption (PDF, client access) published
October 14, 2016. Gartners predictions for 2017 reflect the three
dominant effects of continued digital innovation that include
experience and engagement, business innovation, and the
secondary effects of business operations that result from increased
digital capabilities. The following graphic provides a summary of
the top 10 predictions for IT organizations for 2017 and beyond
from Gartner.
The following are the top 10 predictions from Gartner for IT
organizations in 2017 and beyond:
1. By 2020, 100 million consumers will shop in
augmented reality Gartner predicts that by the end
of 2017, one in five leading global retail brands, or 20%,
will be using augmented reality (AR) as an integral
technology supporting the shopping experience. The
potential to significantly improve upsell and cross-sell
rates are evident, as is the opportunity to provide
customers with the option of trying on clothing or
sampling makeup virtually before buying.
2. By 2020, 30 percent of web browsing sessions
will be done without a screen Key technologies
driving this trend include Apple's AirPods, Google
Home, and Amazon's Echo. By enabling entirely new
approaches to creating voice-driven apps, these
devices and future ones like them will alleviate the
need for screens to complete searches. Its feasible
that voice-first applications will emerge along with
search engine optimization (SEO) based technologies
to gain greater marketing value from voice-first app
design and development. Gartner predicts that room-
based screenless devices such as Amazon Echo and
Google Home will be in more than 10M homes. This
prediction is predicated on greater levels of integration
between SAP, Salesforce, and customer-facing
systems. Of the many companies in this area
today, enosiX shows the potential to streamline
systems integration and enable the predictions' level
of app responsiveness.
3. By 2019, 20 percent of brands will abandon their
mobile apps Many Gartner clients are asking for
guidance if they need an app, and if they have one, is it
worth continuing to invite it. Many companies are
debating the role of their mobile apps versus their
mobile websites. Compounding this issue is the high
costs of maintaining a mobile app and the uncertain
return. Gartner predicts that by the end of 2017, the
number of branded applications realizing growth in
average monthly usage will decline from year-end 2016
and the decline will continue in subsequent years.
4. By 2020, algorithms will positively alter the
behavior of more than 1 billion global workers
global workers - Pokemon Go shows how powerful
algorithms can be in modifying peoples behavior on a
global scale quickly using gamification. The implications
of algorithms to change selling behavior are significant
as can be seen from Salesforces launch of
Einstein and Apttus Max, an intelligent Quote-to-Cash
Agent. Gartner predicts that by the end of 2017, at least
one commercial organization will report significant
increases in profit margins because it used algorithms
to alter its employees' behaviors positively.
5. By 2022, a blockchain-based business will be
worth $10 billion Gartner found that blockchain
applications can free up cash, create new forms of
value, reduce transaction costs and accelerate business
processes. A recent analysis of CrunchBase data shows
that blockchain is attracting product and capital
investment at a record pace, indicating startups are just
launching into this area of the market today. Gartner
predicts that through 2017, multimode blockchains and
distributed ledger POCs will be deployed across
industries and government agencies. Its encouraging to
see Gartner predict that by2020, new businesses and
business models will emerge, based on smart contracts
and blockchain efficiencies.
6. By 2021, 20 percent of all activities an individual
engages in will involve at least one the top-seven
digital giants Gartner defines the current top-seven
digital giants by market capitalization are Google,
Apple, Facebook, Amazon, Baidu, Alibaba, and Tencent.
The implications of these seven giants on the adoption
of IoT are clear. Gartner predicts that by 2018, more
than 10B sensor-based devices will be connected in the
combined consumer and business worlds based on the
platforms from these digital giants. By 2020, 20% of
homes will be connected homes containing more than
25 things accessing the internet and 85% of users'
connected home solutions will be linked to a certified
ecosystem.
7. Through 2019, every $1 enterprises invest in
innovation will require an additional $7 in core
execution Gartner predicts that by 2018, IT service
providers' modernization engagements to support
digital innovation deployments will increase by at least
30% over 2016 spending levels.
8. Through 2020, IoT will increase data center
storage demand by less than 3 percent - According
to the predictions study there will be massive potential
for data generation in 2020, with 21B IoT endpoints
estimated to be in use; however, only a fraction of this
data will be retained and stored. Gartner is predicting
the cumulative IoT data stored in 2020 will come from
consumer and business applications.
9. By 2022, IoT will save consumers and businesses
$1 trillion a year in maintenance, services, and
consumables Preventative maintenance is a
significant global revenue opportunity for any
manufacturer and when combined with IoT, the
potential to create highly profitable new business
models becomes achievable. Gartner sees potential for
future revenue growth in this area from the emerging
use cases demonstrating the use of IoT to drive
predictive maintenance and the reporting of improved
efficiency based on IoT implementations by 2018.
10. By 2020, 40 percent of employees can cut their
healthcare costs by wearing a fitness tracker
Gamifying fitness to help employees lead longer lives
while driving down healthcare costs is going to
accelerate the adoption of fitness tracker technologies.
Gartner predicts that by 2017, 70% of multinational
corporations will sponsor the use of wearable fitness
tracking devices. Gartner also predicts that by 2018,
28% of workers at companies in the U.S. with more than
100 employees and access to wellness programs will
drive 15% of total fitness tracker purchases
Sources: Gartner Reveals Top Predictions for IT
Organizations and Users in 2017 and Beyond; full report, Top
Strategic Predictions for 2017 and Beyond: Surviving the
Storm Winds of Digital Disruption (PDF, 29 pp., client access
required).