S No Check Points

1 Avaialbility of Documented People Onboarding process - Center & Customer

2 Revision (Version) and periodic Review of People Onboarding process-
3 Evidence of process being followed
Artifacts Dated Next Action Remarks
S No Check Points
1 % of People cleared UCF Assessement and playing the role against UCF
2 Customer wise UCF clearance % and compared against benchmark
Artifacts Dated Next Action Remarks
S No Check Points
1 Is there any plan for recruiting Niche Skills
2 Evidence of Followup with Resourcing Team and Plan
Artifacts Dated Next Action Remarks
S No Check Points
1 Do we have planning for resource rotation and backup identified
2 Does every asset used in ServiceNXT center has latest AV updated
3 Does every asset used in ServiceNXT center gets refreshed on EOL
Artifacts Dated Next Action Remarks
S No Check Points
1 Attrition Level within Delivery Center and how its against the GIS level
2 Review of Attrition Tracking and Action from Reviews
Artifacts Dated Next Action Remarks
S No Check Points
1 Is there any forward looking plan for recruiting Skills
2 Evidence of Followup with Resourcing Team and Plan
Artifacts Dated Next Action Remarks
S No Check Points
1 Is the Center conduct Team Bonding activities
2 Is the Center doing anything for motivation of resources
3 Evidence of above
Artifacts Dated Next Action Remarks