IMRAN ZULFIQAR

Email:
R-10, AEECH SOCIETY, imran.zulfiqar@live.com
Block 08, Gulistane Jauhar Cell No.: +92-
Karachi, Pakistan 300-7338169

CAREER OBJECTIVE

Seeking a position where I can fully utilize my outside sales experience,

marketing knowledge, corporate training and sales management skills to
increase profits and bolster growth

AREAS OF EXPERTISE

Account management Distribution Channels Prospecting/Cold Calling

Business Development Sales Channels Sales and Contact Reports
Customer Base Expansion Public Relations Direct Sales and Marketing
Territory Sales Management Presentations and Proposals Sales Closing Techniques

PROFESSIONAL EXPERIENCE

Customer Service Agent

EzRemit Money Transfer
Dec 2012- Present

Responsible for investigating payment queries in an environment where

thousands of transactions are processed each day.
Ensure payment queries are resolved in a timely manner.
Resolving customer queries and complaints while ensuring the
best in class customer service.
Ensure all queries received by telephone, email or chats are
handled in a professional manner.
Ensure all queries are logged accurately and in a timely manner
and follow up on pending unresolved queries are done on a
daily basis.
Manage back-end operations to ensure smooth delivery of
Customer Service.
Able to perform well in the key factors of this role, which is
planning and prioritizing.

Sales Promotion Officer

Lundbeck Pakistan (Pvt.) Ltd.
Nov 2010- Dec 2012 A Subsidiary
of H. Lundbeck A/S, Denmark

Reporting to Area Sales Manager

 Active promotion of Cipralex and a Brand new product Ebixa in
Multan city to Health Care Community
Managing outstations sales of Bahawalpur and Rahim Yar Khan
Monitoring daily sales, Sales forecasting & Planning
New Business/Channel Development
Conducting seminars and presentations on product as well as
disease area

Business Development Executive (Lahore Based)

Intertek Pakistan (Pvt.) Ltd
Feb 2010- Nov 2010 A
Subsidiary of Intertek Caleb Brett, UK

Professional Sales Officer Merck Sharp

and Dohme of Pakistan (Pvt.) Ltd
May 2004- Dec 2009

PROFESSIONAL STRENGTHS
Client Development/Focus Persuasive Communication Skills
Mentor/Motivator
Extremely Goal Oriented Customer Relationship Building
Negotiation Tactics
Professional Presentation Business Management
Marketing Skills

Exceptional competence in establishing and achieving personal

and business goals
Strong sense of identifying and capturing opportunities based
on abilities to evaluate motivations
Clearly articulate, personable and professional with well
defined presentation skills
Dedicated, self driven, focused, and result oriented; always one
step ahead of the challenge
Accountable for personal growth and marketing of professional
services

ACADEMIC QUALIFICATIONS

MBA MARKETING
2017
C.G.P.: 3.81/4.00
Continued
Hamdard University, Karachi

M.Sc. (Hons.) Agriculture

2006
C.G.P.: 3.63/4.00
University College of Agriculture, Bahauddin
Zakariya University, Multan
 B.Sc. (Hons.) Agriculture
2002
C.G.P.: 3.59/4.00
University College of Agriculture, Bahauddin
Zakariya University, Multan

F.Sc. (Pre-Medical)
1998
Marks: 796/1100
Board of Intermediate and Secondary Education,
Multan

Matriculation
1995
Marks: 715/850
Govt. Pilot Secondary School, Multan

Proficient in written as well as spoken English and

Urdu. Comprehensive computer skills (Windows, Microsoft
Office).

PERSONAL INFORMATION
Fathers Name: Zulfiqar Ali
Date of Birth: 15-02-1980
N.I.C. No.: 36302-
0469923-7
Domicile: Multan
Passport No: AC5789232
Professional References Provided upon

Request