The ITIL 2011 26 Processes

Continual Service
Service Strategy Service Design Service Transition Service Operation
Improvement

Strategy mgmt for Design Transition Event mgmt 7 Step

IT services coordination planning & Improvement
support Incident mgmt process
Service portfolio Service catalogue incorporating the
mgmt mgmt Change mgmt Request PDCA cycle
fulfilment
Financial mgmt Service level Service asset &
for IT services mgmt configuration Problem mgmt
mgmt
Demand mgmt Availability mgmt Access mgmt
Release &
Business Capacity mgmt deployment mgmt
relationship mgmt
IT service Service validation
continuity mgmt & testing

Information Change
security mgmt evaluation

Supplier mgmt Knowledge mgmt

ITIL 2011 & ISM Overview