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January 2016
Amazon Web Services ITIL Asset and Configuration Management in the Cloud January 2016
2016, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Notices
This document is provided for informational purposes only. It represents AWSs
current product offerings and practices as of the date of issue of this document,
which are subject to change without notice. Customers are responsible for
making their own independent assessment of the information in this document
and any use of AWSs products or services, each of which is provided as is
without warranty of any kind, whether express or implied. This document does
not create any warranties, representations, contractual commitments, conditions
or assurances from AWS, its affiliates, suppliers or licensors. The responsibilities
and liabilities of AWS to its customers are controlled by AWS agreements, and
this document is not part of, nor does it modify, any agreement between AWS
and its customers.
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Amazon Web Services ITIL Asset and Configuration Management in the Cloud January 2016
Contents
Abstract 3
Introduction 3
What Is ITIL? 4
AWS Cloud Adoption Framework 5
Asset and Configuration Management in the Cloud 6
Asset and Configuration Management and AWS CAF 8
Impact on Financial Management 9
Creating a Configuration Management Database 10
Managing the Configuration Lifecycle in the Cloud 12
Conclusion 13
Contributors 13
Abstract
Cloud initiatives require more than just the right technology. They also must be
supported by organizational changes, such as people and process changes. This
paper is intended for IT service management (ITSM) professionals who are
supporting a hybrid cloud environment that leverages AWS. It outlines best
practices for asset and configuration management, a key area in the IT
Infrastructure Library (ITIL), on the AWS cloud platform.
Introduction
Leveraging the experiences of enterprise customers who have successfully
integrated their cloud strategy with their IT Infrastructure Library (ITIL)-based
service management practices, this paper will cover:
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Amazon Web Services ITIL Asset and Configuration Management in the Cloud January 2016
What Is ITIL?
The framework managed by AXELOS Limited defines a commonly used, best
practice approach to IT service management (ITSM). Although it builds on
ISO/IEC 20000, which provides a formal and universal standard for
organizations seeking to have their ITSM capabilities audited and certified,1
ITIL goes one step further to propose operational processes required to deliver
the standard.
ITIL is composed of five volumes that describe the ITSM lifecycle, as defined by
AXELOS:
Each volume addresses the capabilities that enterprises must have in place. Asset
and Configuration Management is one of the chapters in the Service Transition
volume. For more information, see the Axelos website.
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Amazon Web Services ITIL Asset and Configuration Management in the Cloud January 2016
ITIL and AWS CAF are compatible. Like ITIL, AWS CAF organizes and describes
all of the activities and processes involved in planning, creating, managing, and
supporting modern IT services. It offers practical guidance and comprehensive
guidelines for establishing, developing, and running cloud-based IT capabilities.
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Amazon Web Services ITIL Asset and Configuration Management in the Cloud January 2016
ITIL defines an asset as any resource or capability that could contribute to the
delivery of a service.
a software license
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Amazon Web Services ITIL Asset and Configuration Management in the Cloud January 2016
The following diagram from AXELOS shows there are elements in asset and
configuration management that directly relate to elements in change
management. Asset and configuration management underpins change
management. Without it, the business is subject to increased risk and
uncertainty.
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Amazon Web Services ITIL Asset and Configuration Management in the Cloud January 2016
Copyright AXELOS Limited 2011. All rights reserved. Material is reproduced under license
from AXELOS
As shown in Figure 2, AWS CAF accounts for the management of assets and
configuration items in a hybrid environment. Information can come from the on-
premises environment or any number of cloud providers (private or public).
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Amazon Web Services ITIL Asset and Configuration Management in the Cloud January 2016
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Amazon Web Services ITIL Asset and Configuration Management in the Cloud January 2016
In a traditional IT setup, the goals of establishing a CMDB are met through the
process of:
These processes and tools in turn help organizations better understand the IT
environment by providing insight into not only the impact of incidents, problems,
and changes, but also financial resources, service availability, and capacity
management.
There are some challenges to creating a CMDB for cloud resources due to:
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Amazon Web Services ITIL Asset and Configuration Management in the Cloud January 2016
There are two logical approaches AWS customers can take to create a CMDB for
cloud resources:
AWS Config helps customers manage their CIs in the cloud. AWS Config provides
a detailed view of the configuration of AWS resources in an AWS account. With
AWS Config, customers can do the following:
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Amazon Web Services ITIL Asset and Configuration Management in the Cloud January 2016
Customers can access this information from the AWS Config console or
programmatically extract it into their CMDBs.
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Amazon Web Services ITIL Asset and Configuration Management in the Cloud January 2016
Conclusion
Service asset and configuration management processes consist of critical
activities for the provisioning and maintenance of the health of IT systems.
Consistent management of configuration items through their lifecycle leads to
efficient and effective system health and performance. AWS enables best
practices across every level of resource in an application stack. With the tools,
automations, and integration available on the AWS platform, IT organizations
can achieve significant productivity gains. Successful implementation and
execution of service asset and configuration management processes should be
seen as a shared responsibility that can be achieved through the right
commitment by IT organizations, enabled by the AWS platform.
Contributors
The following individuals contributed to this document:
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