527443-001B CD800 UserGuide

Datacard CD800 Card Printer
Users Guide
February 2015
Part No. 527443-001, Rev. B

Notice
Pleasedonotattempttooperateorrepairthisequipmentwithoutadequatetraining.
Anyuse,operationorrepairyouperformthatisnotinaccordancewiththeinformation
containedinthisdocumentationisatyourownrisk.
Trademark Acknowledgments
DatacardisaregisteredtrademarkandservicemarkofEntrustDatacardCorporationin
theUnitedStatesandothercountries.
MasterCardisaregisteredtrademarkofMasterCardInternationalIncorporated.
VisaisaregisteredtrademarkofVisaInternationalServiceAssociation.
Allotherproductnamesarethepropertyoftheirrespectiveowners.
Proprietary Notice
ThedesignandinformationcontainedinthesematerialsareprotectedbyUSand
internationalcopyrightlaws.
AlldrawingsandinformationhereinarethepropertyofEntrustDatacardCorporation.All
unauthorizeduseandreproductionisprohibited.
EntrustDatacard
1187ParkPlace
Shakopee,MN55379
Phone:9529331223
Fax:9529337971
www.entrustdatacard.com
Copyright2014,2015EntrustDatacardCorporation.Allrights
reserved.
ii
Compliance Statements
Liability
TheWARNINGandCAUTIONlabelshavebeenplacedontheequipmentforyoursafety.Pleasedo
notattempttooperateorrepairthisequipmentwithoutadequatetraining.Anyuse,operation,
orrepairincontraventionofthisdocumentisatyourownrisk.
Safety
AllDatacardproductsarebuilttostrictsafetyspecificationsinaccordancewithCSA/UL609501
requirementsandtheLowVoltageDirective2006/95/EC.
Therefore,safetyissuespertainingtooperationandrepairofDatacardequipmentareprimarily
environmentalandhumaninterface.
Thefollowingbasicsafetytipsaregiventoensuresafeinstallation,operation,andmaintenance
ofDatacardequipment.
Connectequipmenttoagroundedpowersource.Donotdefeatorbypassthegroundlead.
Placetheequipmentonastablesurface(table)andensurefloorsintheworkareaaredryand
nonslip.
Knowthelocationofequipmentbranchcircuitinterruptersorcircuitbreakersandhowtoturn
themonandoffincaseofemergency.
Knowthelocationoffireextinguishersandhowtousethem.ABCtypeextinguishersmaybe
usedonelectricalfires.
Knowlocalproceduresforfirstaidandemergencyassistanceatthecustomerfacility.
Useadequatelightingattheequipmentlocation.
Maintaintherecommendedtemperatureandhumidityrangeintheequipmentarea.
iii
Regulatory Compliance
Notice for USA (FCC notice)
ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforClassAcomputing
devices,pursuanttoPart15ofFCCrules.Theselimitsaredesignedtoprovidereasonable
protectionagainstharmfulinterferencewhentheequipmentisoperatedinacommercial
environment.Thisequipmentgenerates,uses,andcanradiateradiofrequencyenergy.Ifthis
equipmentisnotinstalledandusedinaccordancewiththisinstructionmanual,itmaycause
harmfulinterferencetoradiocommunications.Operationofthisequipmentinaresidentialarea
islikelytocauseharmfulinterferenceinwhichcasetheuserwillberequiredtocorrectthe
interferenceattheirownexpense.Changesormodificationsnotexpresslyapprovedbytheparty
responsibleforcompliancecouldvoidtheuser'sauthoritytooperatetheequipment.
Notice for Canada

IndustryCanada
ThisdigitalapparatusdoesnotexceedtheClassAlimitsforradionoisefordigitalapparatusset
outintheRadioInterferenceRegulationsoftheCanadianDepartmentofCommunications.
Leprsentappareilnumriquen'metpasdebruitsradiolectriquesdpassantleslimites
applicablesauxappareilsnumriquesdelaclasseAprescritesdansleRglementsurlebrouillage
radiolectriquedictparleministredesCommunicationsduCanada.
RSSGen,Issue3,December2010,Section7.1.3UserManualNotice
ThisDevicecomplieswithIndustryCanadaLicenseexemptRSSstandard(s).Operationissubject
tothefollowingtwoconditions:1)thisdevicemaynotcauseinterference,and2)thisdevice
mustacceptanyinterference,includinginterferencethatmaycauseundesiredoperationofthe
device.
CetappareilestconformeavecIndustrieCanadaRSSstandardexemptesdelicence(s).Son
fonctionnementestsoumisauxdeuxconditionssuivantes:1)cedispositifnepeutcauserdes
interfrences,et2)cetappareildoitacceptertouteinterfrence,ycomprislesinterfrencesqui
peuventcauserunmauvaisfonctionnementdudispositif.
Notice for Europe

TheEUDeclarationofConformitycanbefoundonDatacard.com
WeherebycertifythatthisprintercomplieswithEMCDirective2004/108/EC,R&TTEDirective
1999/5/EC,andtheEURoHSDirectiveEUDirective2011/65/EC.ThisprinterconformstoClassAof
EN55022andtoEN3014895.Operationofthisequipmentinaresidentialenvironmentmay
possiblycauseinterference.Intheeventofinterference,theusers,attheirownexpense,willbe
requiredtotakewhatevermeasuresarenecessarytocorrecttheproblem.
iv
Notice for Europe and Australia
ThisisaClassAproduct.Inadomesticenvironmentthisproductmaycauseradiointerference,in
whichcasetheusermayberequiredtotakeadequatemeasures.
Notice for China (Simplified Chinese)

Notice for Taiwan (Traditional Chinese)
Notice for Japan
JapaneseVoluntaryControlCouncilforInterference(VCCI)classAstatement
Korea Communications Commission (KCC) statement
v
California Proposition 65 Compliance
WARNING:Thisproductcontainschemicals,includinglead,knowntotheStateofCaliforniato
causecancer,andbirthdefectsorotherreproductiveharm.Washhandsafterhandling.
DatacardGroupbelievesthatitsproductsarenotharmfulwhenusedasdesigned.However,the
abovewarningismadeincompliancewiththeStateofCaliforniaSafeDrinkingWaterandToxic
EnforcementActof1986,whichrequireswarninglabelsonproductsthatmaycontainelements
thattheStateofCaliforniaconsidersharmful.
vi
Revision Log
CD800 Card Printer Users Guide
Revision Date DescriptionofChanges
A March2014 Firstreleaseofthisdocument(formerlyPartNo.
527248001).UpdatedforCLMlaminatorandXPSCard
PrinterDriver5.0.
B February2015 UpdatedforXPSCardPrinterDriver6.0;addedIPv6
information.
vii
viii
Contents
Chapter 1: Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About this Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 2: About the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the CD800 Card Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Printer Left Side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Printer Right Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Printer with Single Input Hopper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Printer with Optional Multi-Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Print Ribbon Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Printer with Optional CLM Laminator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
System Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 3: Using the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

How the Card Travels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Card Printer System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Tasks and Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Printer Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Down Arrow, Up Arrow, and Enter Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
LCD Panel Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
User Button and Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Ribbon Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Card Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Retrieve the Printers Network IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Retrieve an IPv4 Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Retrieve an IPv6 Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Print a Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Load and Replace Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Load Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Single Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Optional Multi-Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Load the Print Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Load the Cleaning Sleeve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Install the Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
ix
Chapter 4: Printing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Before Starting to Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Print Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Print from ID Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Print from Other Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Chapter 5: System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Clean the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Clean the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Run a Cleaning Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Single Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Optional Multi-Hopper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Prepare the Printer for Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Clean the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Clean the Hopper Rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Prepare the Printer for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Chapter 6: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Locate a Problem Within the Card Production System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Locate a Problem with Basic Printer Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
USB Installation Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Network Installation Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Card Printer Driver Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
The Card Printer Driver does not detect the network-connected printer. . . . . . . . . . . . . 45
The Card Printer Driver does not detect the USB-connected printer . . . . . . . . . . . . . . . . 45
Driver status or Windows print queue does not provide expected data . . . . . . . . . . . . . 46
Printer Messages do not display on the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Card Appearance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Something did not print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Printing includes unexpected data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
The color printing has flaws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
The printing is too light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
The printing is too dark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
The monochrome printing has flaws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Magnetic Stripe Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Laminator Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Patch Appearance Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Topcoat Appearance Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Use Advanced Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Card Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Messages and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Messages on the Printer LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Messages from the XPS Card Printer Driver on the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Messages from Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
x
Other Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Respond to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Printer Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Close and lock doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
100: Request not supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
101: Job could not complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
102: Card not in position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
103: Printer problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
104: Critical problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
105: Magstripe data error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
106: Magstripe data not found . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
107: Magstripe read data error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
108: Magstripe read no data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
109: Print ribbon problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
110: Print ribbon out or missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
111: Card not picked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
112: Card hopper empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
113: Close cover to continue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
114: Cover opened during job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
116: Magstripe not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
117: Reader not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
118: Print ribbon type problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
119: Print ribbon not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
120: User paused the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
121: Print ribbon not identified. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
122: Magstripe format problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
123: Insert new card side 1 up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
124: Insert same card side 2 up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
149: Option not installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
150: Print while unlocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
151: Failed to lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
172: Insert cleaning card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
173: Improper shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Laminator Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
177: Laminator not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
196: Laminator error critical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
197: Laminator entry card problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
198: L1 area card problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
199: L2 area card problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
200: Laminator exit card problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
201: L1 supply problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
xi
202: L1 supply out or missing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
203: L1 supply type problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
204: L1 supply not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
205: L1 supply not identified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
206: L2 supply problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
207: L2 supply out or missing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
208: L2 supply type problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
209: L2 supply not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
210: L2 supply not identified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
211: L1 heater problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
212: L2 heater problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
213: L1 heater sensor problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
214: L2 heater sensor problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
215: L1 heater roller problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
216: L2 heater roller problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
217: Debow problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
218: Impresser problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
219: Impresser sensor problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
220: Impresser heater problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
221: Bar code scanner problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
222: Firmware version mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
223: Laminator system mismatch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Driver-Only Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
500: The printer is not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
501: The printer connection was lost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
502: The card data is missing or is not usable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
504: The card data is missing or is not usable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
505: USB communication issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
506: A card is currently processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
507: The printer is unlocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
508: The printer is shutting down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
509: The printer is offline or suspended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
510: The printer is unlocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Driver SDK Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
511: Cannot lock or unlock the printer. Locks are not installed. . . . . . . . . . . . . . . . . . 82
512: Cannot lock or unlock the printer. The password is incorrect or invalid. . . . . . . 82
513: Cannot lock or unlock the printer. The printer is busy. . . . . . . . . . . . . . . . . . . . . . 82
514: Cannot lock or unlock the printer. The cover is open. . . . . . . . . . . . . . . . . . . . . . 82
515: Failed to lock or unlock the printer. The locks did not function. . . . . . . . . . . . . . 82
516: Timeout expired before bar code could be read. . . . . . . . . . . . . . . . . . . . . . . . . 82
517: Wrong printer job ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
xii
Appendix A: CLM Laminator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
About the Laminator System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Outside the Laminator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Laminator Back and Left Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Laminator Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Laminator Front and Right Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Inside the Laminator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Laminator Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Laminator Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Laminator Overlay Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Serialized Overlay with Bar Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Load Laminator Overlay Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Card Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11
Verify Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11
Clear Laminator Card Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12
Clean the Laminator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13
xiii
xiv
Chapter 1: Introduction
About this Manual

ThismanualprovidesuserinformationfortheCD800CardPrinter.Themanualincludes:
Anoverviewofprintercomponentsandoptions,andadescriptionofthesystemlabel.
Howtousetheprinter,includinghowtopowertheprinteronandoff,howtousethefront
panelandLCDmenus,cardprocessingbasics,howtoprintatestcard,andhowtoloadand
replacesupplies.
Howtoperformroutinemaintenanceandtroubleshootingtasks.
AnadditionalInstallationandAdministratorsGuideisavailableforusebyadministratorsor
otherprofessionalsresponsibleforsettinguptheprintertoprintcards.RefertotheOwners
LibraryCD.
Intended Audience
Themanualisintendedfortheprinteroperatorwhoprintscards,loadsandreplacessupplies,
maintainstheprinter,andperformstroubleshooting.
Technical Support
ContactDatacardTechnicalPhoneSupportat18003283996.
CD800 Card Printer Users Guide 1

2 Introduction
Chapter 2: About the Printer
About the CD800 Card Printer

Thecardprinterappliesimages,text,andencodeddatatoplasticcards.Itprintsfullcolorand
monochromeimages,dependingontheprintribboninstalled.
Abusyissuancesitemightissueupto10,000cardsamonth.Duringthesebusytimes,thesite
mightusemorethanoneprintertokeepupwithdemand.Theprinterissuescardseitheroneata
timeorinbatchesupto100cardsatatime.A200cardinputhopperisavailableandcanbe
installedwithouttools.Inaddition,anoptionalmultihopperwithsixinputhoppers,eachwitha
100cardcapacity,isavailable.
Otheroptionsavailableforthecardprinterincludemagneticstripeandsmartcardmodules.The
configurationlabelontheprintershowstheoptionsinstalled.RefertoSystemLabelonpage 9
formoreinformationaboutrecognizingthefactoryinstalledoptionsonyourcardprinter.An
optionallaminatoralsoisavailablewhenyoupurchaseyourprinterorasafieldupgrade(referto
AppendixA:"CLMLaminator.)
Printer Components
Refertothefollowingtoviewtheprintercomponentsandthedifferentoptions:
PrinterLeftSideonpage 4
PrinterRightSideonpage 5
PrinterwithSingleInputHopperonpage 6
PrinterwithOptionalMultiHopperonpage 7
PrintRibbonCartridgeonpage 8
PrinterwithOptionalCLMLaminatoronpage 9
SystemLabelonpage 9

Printer Left Side
SingleHopper OptionalMultiHopper
Configuration
Label
PrinterAccess
CoverLock
CableLock
Receptacle Printer ManualAdvance Printer
Connections Knob Connections
ConfigurationLabel Thelabelshowsthelocationanddateofmanufacture,the
printerserialnumber,andliststheoptionsinstalled.
ManualAdvanceKnob Theknobmovesacardinthetracktoclearacardjam.
CableLockReceptacle Thereceptacleallowsyoutoinsertthesecurityplatebefore
attachingtheoptionalKensingtonlock.
PrinterConnections Printerconnectionsinclude:
Powerreceptacle
USBconnection
Networkconnection
PrinterAccessCoverLock Thelockprovidessecureaccesstotheprinter.Alockis
availableasanoptionontheCD800singlehopperprinter.
4 About the Printer

Printer Right Side
PrinterSupplies
Printhead
AccessDoor
Rejectcardtray
Printhead Theprintheadtransfersimagestocardsusingtheprint
ribbon.
PrinterSuppliesAccess Thedoorprovidesaccesstotheprintheadandribbononthe
Door optionalmultihopperprinter.
RejectCardTray Unfinishedcardsorcardsnotprocessedproperlyareplacedin
therejectcardtray.

Printer with Single Input Hopper
Cover
LatchButton
CoverRidges
CardInput
Hopper
RibbonCartridge
Handle
Output
Hopper FrontPanel
Cover Openthecovertoaccesstheprintheadandribbon.
LatchButton Pushthelatchbuttontoreleasethecoverandopentheprinter.
CoverRidges Pressdownontheridgeswhenclosingthecovertomakesure
thatitlatchesproperlyonbothsides.
RibbonCartridge Usethehandletoremovetheprintribboncartridgefromthe
Handle printer.
CardInputHopper Theinputhopperloadscardstoprint.Thehopperholdsupto
100cards(0.030in.or0.762mmthickness).
FrontPanel Thefrontpanelletsyouworkwiththeprinter.Itincludesthe
USERbutton,thestatuslights,thepowerbutton,andtheLCD
panelwithnavigationkeys.
OutputHopper Theoutputhopperholdsupto25completedcards.
6 About the Printer

Printer with Optional Multi-Hopper
LatchButton
Cover
PrintRibbon
Cartridge
MultiHopper
Cover
CoverRidges
FrontPanel
OutputHopper
CardHoppers
H1throughH6
Cover Openthecovertoaccesstheprintheadandribbon.
LatchButton Pushthelatchbuttonontopofthecovertoreleaseitand
accesstheprintheadandribbon.
CoverRidges Pressdownontheridgeswhenclosingthecovertomakesure
thatitlatchesproperlyonbothsides.
PrintRibbonCartridge Theprintribboncartridgeisaccessiblewhenthecoveris
open.Usethecartridgehandletoremoveitfromtheprinter.
MultiHopperCover Unlocktheprinterandopenthemultihoppercovertoload
cardstock.
CardHoppersH1 TheH1throughH6hoppersholdupto100cardseach.
throughH6

Print Ribbon Cartridge
PrintRibbon
Cartridge
PrintRibbon RibbonCartridge
Handle
Replaceable
CleaningSleeve
PrintRibbonCartridge Thecartridgeholdstheribbonforprinting.
PrintRibbon Theribbonappliesimagestocards.
ReplaceableCleaning Thecleaningsleeveremovesdustandotherparticlesfrom
Sleeve cardstomaintainprintquality.
RibbonCartridgeHandle Usethehandletoremoveandreplacetheribboncartridgein
theprinter.
8 About the Printer

Printer with Optional CLM Laminator
Printer
Laminator
LaminatorAccess
Door
Laminator Theoptionallaminatorattachestotheprinterandapplies
patchortopcoatoverlaymaterialtothecard.
LaminatorAccessDoor Openthedoortoaccessthelaminatorcartridges.
RefertoAppendixA:"CLMLaminatorforcompleteinformationaboutusingalaminating
system.
System Label
Theprinterconfigurationlabelonthesideof ConfigurationLabel
thecoverswingarmshowsthecomponents
installed.Itprovidesinformationthatisuseful
whenrequestingservice.
Thelabelshowsthefollowinginformation:
Printermodelandserialnumber
Configuration,whichincludesoptions
installedintheprinter
Dateandcountryofassembly
MACaddresstousewhentheprinterisconnectedviaanEthernetnetwork
Informationforcomponentsinstalledbythedealerorsalesgroupishandwrittenonthelabel.

10 About the Printer
Chapter 3: Using the System
Thissectionprovidesinformationabouthowacardtravelsthroughthe
printer,printercontrols,printingatestcard,loadingandreplacing
supplies,andcleaningtheprinter.
How the Card Travels

CardprocessingbeginswhenyousendthecardtoprintfromthePC.Thehopperpickmechanism
picksacardandmovesthecardintotheprinterforprocessing.
Optionally,thecardmovestothemagneticstripeencodingareaortothesmartcardparkstation,
dependingonthetypeofcardselected.Encrypteddataisdecryptedandwrittentothecard.If
thesystemincludesalaminator,thecardthenmovesintothelaminatorwheretheoverlay
materialisappliedtothecard.Thefinishedcardexitstheprinterthroughthecardoutputhopper.

Card Printer System Overview
Thecardprinterisusedwithotherequipmentandsoftwaretocreateacardproductionsystem.
Thesystemproducescardsforaspecificpurpose,andthecardsmustmeetrequirements.
Equipment
Thesystemcaninclude:
1. APC,withsoftwaretosupporttheprinter,suchas:
TheXPSCardPrinterDriverforWindows.
IDsoftwaredesignedspecificallytocapture,format,andsavethedataforcards.
AretailapplicationsuchasMicrosoftWordorAdobePhotoshop.
2. Capturedevices,suchas:
AdigitalcameraconnectedtothePCtotakephotosforIDbadgesandothercards.
Asignaturecapturepad,fingerprintreader,orPINpad
3. Theprinterwithsuppliesandafacilitypowersource.
4. AdataconnectionbetweentheprinterandPC,whichcanbeaUSBconnectionoranetwork
connection.(Youcannotusebothwithoneprinter.)
Tasks and Users

Typicalrolesinacardproductionsysteminclude:
Theoperator,whomakescards,loadssupplies,andhandlesminorproblemssuchascard
jams.
Thesystemadministrator,whosetsupthecardprinterandotherhardware,setsupcard
designs,configurescardproductionsoftware,andidentifiesthebestuseofthecardprinter
intheorganization.
12 Using the System

Printer Controls
Thefrontpaneloftheprinterprovidesthecontrolsforoperatingtheprinter.Thefrontpanel
controlsaredescribedinthefollowingsections.
LCDPanel
StatusLights
Ribbon
Cards
Power
Button UserLight&
Down Up Enter UserButton
Arrow Arrow
Power Button
UsethePOWERbuttontopoweroffandpowerontheprinter.Alllightsshowsteadyamberwhile
theprinterpowerson.
Topowerofftheprinter,pressthebuttonfor1to2secondsuntiltheprinterbeginstoshutdown.
Topowerofftheprinterwhileitisprocessingcards,pressthebuttonfor2 secondsormore.Card
jobsintheprinterarenotcompleted.
Down Arrow, Up Arrow, and Enter Key

Usethearrowkeystomovethroughtheprintermenusystem,andtheENTERkeytomakea
selection.
PresstheupordownarrowkeywhiletheLCDpaneldisplaysReadytodisplayadditional
informationabouttheprinteronline2,includingthefirmwareversion,printermodel,serial
number,andnetworkIPaddressorUSBIPaddress.Ifyoursystemincludesalaminator,the
laminatorfirmwareversionandlaminatorserialnumberalsodisplay.Ifyoudontpressakeyfor
30seconds,theLCDpanelreturnstothedefaultReadymessage.
WhenyouusethearrowkeystoviewtheprinterIPaddress,onlytheIPv4address
displays.ToseetheIPv6addressesavailabletotheprinter,youmustusetheLCD
Statusmenu.RefertoRetrieveanIPv6Addressonpage 20.

LCD Panel Menus
TheLCDpanelshowstheprintersmenusystemanddisplaysprintermessagesorconditions.
WhentheprinterisintheReadystatus,theLCDdisplaysthemodelnumberoftheprinter.
RefertoRespondtoMessagesonpage 66formoreinformation.
14 Using the System

Themenusystemhasfourmajorbranches:
UsetheMaintenancemenutorunacleaningcard,printatestcard,orresetthelocksona
systemwithlocks.
UsetheStatusmenutoseesettingsanddataabouttheprinter.
UsetheConfigurationmenutochangesettings.
UsetheActivatemenutoenableordisablesecurefeaturesoftheprinter.
UsetheActivatemenuonlyduringinstallationorremovalofsystemsthat
requireactivation.
HINTS&TIPS
YoucanaccessthemenusystemwhenReadydisplaysonline1oftheLCDpanel.
TheprinterreturnstotheReadystatusafter2minutesofnoactivity.Changesnotappliedare
lost.
Toleaveaselectionwithoutchangingthevalue,presstheupordownarrowkeyuntilExit
displays,andthenpressENTER.

User Button and Light
TheprintersUSERbuttondisplayswithaborderoflightthatindicatesthesystemstatus.Usethe
USERbuttonto:
SuspendprinteractivitypresstheUSERbuttonwhentheLCDpaneldisplaysReady.
ClearamessagepresstheUSERbuttononce.
ClearallmessagespresstheUSERbuttonfor2secondsormore.
ClearallcardscurrentlyprintingpressandholdtheUSERbuttonfor2 secondsormore.
(Makesurethatthisactionisallowedinyourcardsystem.)
Determinewhethertheprinterisready,busyprinting,ornotavailable.Indicatorsincludethe
following:
Off Theprinterisofforsuspended.
Green Theprinterisready.
Blinkinggreen Theprinterisbusy.
Amber Theprinterisnotready.
ThePOWERbuttonwaspressedtoturn
theprinteroff.
Blinkingamber Theprinterhasanerror.
ColorCycle: Thesystemisnotreadyoradooronthe
Amber,Green, systemisopen.Thecolorscyclequickly.
LightGreen,Off CloseandLockDoorsdisplaysonthe
LCDpanelifnoothermessageispresent.
16 Using the System

Ribbon Light
Theribbonindicatesthestatusoftheprintribbonintheprinter.Indicatorsincludethefollowing:
Off Theprintribbonisokay.
Blinkingamber Ablinkinglightindicatesoneofthe
following:
Theprinterproblemappliestotheprint
ribbon.
Theprintribbonislow.
Theprintribbonisout.
Card Light
Thecardlightindicatesthestatusofcardsintheprinter.Indicatorsincludethefollowing:
Off Cardsareokay.
Blinkingamber Ablinkinglightindicateseitherofthe
following:
Nocardisdetectedfortheprintjob.
Insertacardtocontinueprinting.
Scheduledprintercleaningisdue.Insert
acleaningcardnow,orsetasidetimeto
runacleaningcard.

Retrieve the Printers Network IP Address
YouneedtoknowtheprinterIPaddresstoperformsometasks.Forexample,theXPSCard
PrinterDriverasksyoutoenterthenetworkIPaddressduringinstallation.YoualsousetheIP
addresswhenlaunchingPrinterManager,theprinterswebinterface,fromabrowserwindow.
TodisplaytheIPaddress,youcandooneofthefollowing:
PresstheupordownarrowkeywhiletheprinterdisplaysReady.RefertoDownArrow,Up
Arrow,andEnterKeyonpage 13.
UsetheLCDmenusystemStatusmenu.
TheprintersupportsbothIPv4andIPv6addressing.BecauseanIPv6addressismuchlongerthan
anIPv4address,theLCDdisplaysthetwotypesofaddressesdifferently.
Retrieve an IPv4 Address

TodisplayanIPv4addressusingtheStatusmenu,dothefollowing.Youalsocandisplaythe
subnetmask,gatewayaddress,andMACaddress,ifnecessary.
Beginwiththeprinterpowerconnected,andtheprinterconnectedtothenetwork.
1. PressthePOWERbutton(ifneeded)topowerontheprinter.
2. AccesstheStatusmenuintheLCDmenu:
a. PresstheUSERbuttontosuspendtheprinter.
b. PressENTERtoenterthemenusystem.
c. PressthedownarrowtodisplayStatusonline2.
d. PressENTERtoentertheStatusmenu.
18 Using the System

e. Pressthedownarrowkeytwicetodisplay
Network IPv4online 2.
f. PressENTERtodisplaytheNetworkIPv4menu.
3. PressthedownarrowkeyuntilIPAddressdisplaysonline 2.
4. PressENTERtodisplaytheIPaddress.RecordtheIPaddress.
5. PressENTERtoreturntotheNetworkIPv4menu.SubnetMask
displaysonline2.
6. PressENTERtodisplaythesubnetmask.Recordit,ifnecessary.
7. PressENTERtoreturntotheNetworkIPv4menu.Gateway
Addressdisplaysonline2.
8. PressENTERtodisplaythegatewayaddress.Recordit,if
necessary.
9. PressENTERtoreturntotheNetworkIPv4menu.
10. PressthedownarrowkeytoscrolltoExitonline2.
11. PressENTER.Then,presstheUSERbuttontoreturntheprinter
toReady.TheUSERbuttonglowsgreen.

Retrieve an IPv6 Address
AprinteronanIPv6networkcanbeconfiguredtouseoneormoreofthefollowingmethods,
dependingonhowthenetworkissetup:
LinkLocalIPv6address:TheprinterandPCclientsarerestrictedtothesamesubnet.Link
localisenabledautomaticallywhenIPv6isenabledandoffersthebestsecurityforyour
network.
DHCPv6:ADHCPv6serverisexternallyconfiguredtogiveoutanIPv6address.
StatelessAddressAutoConfiguration(SLAAC):OneormorerouterswithIPv6enabledonthe
subnetgiveoutasubnetprefixthatallowsaccesstoIPaddresses.
ManualIPv6Address:TheprinterhasadesignatedIPv6addressonaspecifiedsubnet.The
addressdoesnotchangewithoutmanualintervention.ThisissimilartoanIPv4staticIP
address.
ThemethodusedisenabledordisabledusingtheLCDConfigurationmenu.Refertotheprinters
InstallationandAdministratorsGuideformoreinformationaboutenablingIPv6.
TodisplayanIPv6addressusingtheStatusmenu,dothefollowing.
Beginwiththeprinterpowerconnected,andtheprinterconnectedtothenetwork.
1. PressthePOWERbutton(ifneeded)topowerontheprinter.
2. AccesstheStatusmenuintheLCDmenu:
a. PresstheUSERbuttontosuspendtheprinter.
c. PressthedownarrowtodisplayStatusonline2.
d. PressENTERtoentertheStatusmenu.
20 Using the System

e. PressthedownarrowkeyuntilNetworkIPv6displays
online 2.
f. PressENTERtodisplaytheNetworkIPv6menu.
3. Pressthedownarrowkeyuntiltheaddressmethodused
byyournetworkdisplaysonline2.
DHCP
SLAAC
Manual
Local
PressENTERtodisplaytheIPaddress.
TheexampleshowstheLCDdisplayforanIPv6Manualaddress.DHCP,SLAAC,
andLocaladdressesbehavethesame,asdoesthegatewayaddressforamanual
address.
AnIPv6addressisrepresentedaseightgroupsoffour
hexadecimaldigitsseparatedbycolons.Theaddress
requires39characterstodisplay.BecausetheLCDislimited
to16charactersperline,theIPv6addressisspreadacross
threescreensoftheLCD.Youcanpresseitherthedown
arrowortheENTERkeytodisplaythenextsectionofthe
address.Adigitattheendofline1indicateswhichsectionof
theaddressisbeingdisplayed.

Astateless(SLAAC)configuration(ifenabled)canhavemultiplevaluesdepending
ontheroutersetup.TheLCDdisplaysuptofourSLAACaddresses.Anadditional
digitinline1indicateswhichaddressisbeingdisplayed.
4. Recordtheaddress.
5. PressthedownarrowkeyuntilExitdisplaysonline2.
6. PressENTER.Then,presstheUSERbuttontoreturntheprintertoReady.TheUSERbutton
glowsgreen.
Print a Test Card

Theprinterincludesatestcardthatrunswithoutusingadriverorothersourceofcarddata.Use
ittoverifythattheprinterisworking.
1. BeginwiththeprinterReady.TheUSERbuttonshowssteady
green.
2. PresstheUSERbuttontodisplaySuspendedonline1ofthe
LCDpanel.
3. PressENTERtoenterthemenusystem.
4. PressENTERtoentertheMaintenancemenu.
5. PressthedownarrowuntilTestCarddisplaysonline 2.
6. WithTestCarddisplayedonline2,pressENTERtodisplayStart
online2.
7. PressENTERtoprintthetestcard.
Afterthecardprints,theprinterreturnstoReady
22 Using the System

Load and Replace Supplies
Topreparetheprintertoprintcards,loadblankcardstockintotheinputhopper,andloadprint
ribbonandacleaningsleeveontotheprintcartridge.
Ifyoursystemincludestheoptionallaminator,alsoloadoverlaymaterialintotheL1
andL2(ifequipped)laminators.RefertoLoadLaminatorOverlayMaterialon
page A9,forinformationaboutloadingthelaminatorcartridges.
Load Cards
Dothefollowingtoloadcardsintheprinter.
Single Hopper
1. Unlocktheprinter,ifnecessary,andopenthe
inputhopper.
2. Loadthecardsintotheinputhopper.(Cards
cansticktogether.Slideorfanthecardsto
separatetheedgesbeforeplacingtheminthe
inputhopper.)
InsertISOmagneticstripecardswiththe
stripe(backside)facingdownandtothe
right.
Insertsmartcardswiththesmartcardchipfacingupandtowardthebackofthehopper.
3. Closetheinputhopperandlocktheprinter,ifnecessary.

Optional Multi-Hopper
1. Unlocktheprinterandopenthemultihopper.
2. Loadthecardsintothehoppers.
TheinputhoppersarelabeledH1throughH6.
Youcanloadupto100cardsintoeachhopper.
(Cardscansticktogether.Slideorfanthecards
toseparatetheedgesbeforeplacingthemin
theinputhoppers.)
InsertISOmagneticstripecardswiththe
stripe(backside)facingdownandtothe
right.
Insertsmartcardswiththesmartcard
chipfacingupandtowardthebackofthe
hopper.
3. Closethemultihopperandlocktheprinterwhenyoufinishloadingcards.
Load the Print Ribbon

Loadtheprintribbonwhenyouinstalltheprinterandwhentheribbonrunsout.
1. Unlocktheprinter,ifnecessary,andopentheprintersuppliesaccessdoorontheoptional
multihopper.
2. Opentheprintercover.
3. Removetheprintribboncartridge.
24 Using the System

4. Loadafullrollofprintribbon(thebluespool)ontothe
spindleclosesttothecartridgehandleuntilitclicks
intoplace.
5. Placethesilvertakeupspoolonthespindlewiththe
blackgearuntilitclicksintoplace.
6. Windthetakeupspoolcounterclockwiseonefull
turn.
Load the Cleaning Sleeve

Loadanewcleaningsleevewhenyouloadanewroll
ofprintribbon,whenyounoticedebrisonthe
printedcards,orwhenthecleaningsleeveisno
longersticky.
1. Removethecleaningrollerspindlefromthe
ribboncartridge.
2. Slidethespindleintothecontinuouscleaning
sleeve(a).
3. Placethespindlewiththecleaningsleeveonto
theribboncartridge(b).
4. Removetheprotectivewrapperfromthecleaningsleeve(c).

Install the Ribbon Cartridge
Installtheassembledprintribboncartridgeintotheprinter.
1. Opentheprintercover.
2. Holdtheprintribboncartridgebythehandleandloweritintotheprinterwiththehandle
towardthefrontoftheprinter.
3. Makesurethattheribboncartridgeispositionedcorrectlyintheguides.
4. Closetheprintercover.Pressdownontheridgesonthefrontofthe
covertomakesurethatitlatchesproperlyonbothsides.
5. Closethesuppliesaccessdoorontheoptionalmultihopper.Lockthe
printer,ifnecessary.
26 Using the System

Chapter 4: Printing Cards
Before Starting to Print

Thissectionexplainshowtoprintacard.Makesurethat:
Cardsareloadedintheprinteroravailabletoinsert.
Ribbonisloadedintheprinter.Forthestepstofollow,refertoLoadthePrintRibbonon
page 24.Ifyoursystemincludestheoptionallaminator,refertoAppendixA:"CLM
Laminatorforinformationaboutpreparingthelaminator.
Thecarddesignissetup.Ifyouneedtosetupormodifythedesign,refertoElementsof
CardDesigninyourprintersInstallationandAdministratorsGuide.
HINTS&TIPS
Makesurethatmagneticstripecardsareloadedcorrectly.Theprintershowsthecorrect
position.
Donottouchthecardsurfacetobeprinted.Handlecardsbytheiredgesorweargloves.
Youalsocan:
Printatestcarddirectlyfromtheprinter.RefertoPrintaTestCardonpage 22.
Printadriversamplecard.RefertoPrintaDriverSampleCardinyourprintersDriver
Guide.

Print Cards
Makesurethatcardsareloadedintheprinteroravailabletoinsertwhenprompted.Forthe
stepstofollow,refertoLoadCardsonpage 23.
Print from ID Software

1. FromtheIDsoftware,selectthetemplateordesignforthecard.
2. Selecttheprinterifyouusemorethanoneprinter.
3. Enterthedataforthecard.Followtheinstructionsforyoursoftware.
4. Capturethephotoforthecard,ifnecessary.
5. ClickthePrintbuttontosendthecardtotheprinter.
6. Attheprinter,insertacardintotheprinter,ifnecessary.
Print from Other Software

1. Openthesoftwareapplicationandselectthecard
printerasthecurrentprinter.
2. UsetheapplicationssetuppagetoselecttheISOID1
pagesize,orsetthepagesizeto2.13x3.38in.
3. Setthemarginsto0(zero).
4. Selectanorientationportraitorlandscape.
5. Createthecarddesign:
a. Addgraphics,suchasacompanylogoor
background.
b. Addaphoto.
c. Addtextinformation,suchasname,address,or
employeenumber.
Forinformationaboutadditionalcardfeatures,referto
ElementsofCardDesigninyourprintersInstallation
andAdministratorsGuide.
6. ClickPrinttosendthecardtotheprinter.
7. Attheprinter,insertacardintotheprinter,ifnecessary.
28 Printing Cards
Chapter 5: System
Maintenance
Clean the Printer

Theprinterperformsbestwhenitiscleanedonaregularbasis.Followthecleaningguidelinesfor
yoursitetokeeptheprinteringoodworkingcondition.
Cleantheprinterwhen:
Thereisdebrisoncompletedcards.
Anewrollofprintribbonisinstalled.
Youcanperformthefollowingcleaningtasks:
CleanthePrintheadonpage 30
RunaCleaningCardonpage 32
CleantheLaminatoronpage A13

Clean the Printhead
Cleantheprintheadwhen:
Theprintheadisreplaced.
Thereareunprintedlinesonthefinishedcard.Thisusuallyindicatesdirtorcontaminantson
theprinthead.
Theprintheadistouchedaccidentally.Oilsfromhandscanaffectprintqualityanddamage
theprinthead.
Dothefollowingtocleantheprinthead:
1. Powerofftheprinter.
2. Unlocktheprinter,ifnecessary,andopentheprintersuppliesaccessdoorontheoptional
multihopper.
3. Opentheprintercoverandremovetheprintribboncartridge.
4. Openandremoveacleaningswabfromitspackage.
5. Usegentlepressure,movethecleaningswabbackandforthalongthefulllengthofthe
printheadedgeuntilitiscompletelyclean.
30 System Maintenance
6. Replacetheprintribboncartridge.Avoidbumpingtheprintheadwhenyouinstalltheprint
ribboncartridge.
7. Closetheprintercover.Pressdownontheridgesonthefrontofthecovertomakesurethat
itlatchesproperlyonbothsides.Closethesuppliesaccessdoorontheoptionalmultihopper
andlocktheprinter,ifnecessary.
8. Powerontheprinter.
9. Printasamplecardtoverifythequalityofprinting.RefertoPrintaTestCardonpage 22for
moreinformation.
HINTS&TIPS
Avoidtouchingtheprintheadedgewithyourfingers.Contaminationduetoskinoils
eventuallycandamagetheprinthead.
Avoidtouchingtheprintingedgeoftheprintheadcartridgewithanysharpobjectsthatcan
permanentlydamagetheprinthead.
Useonlythecleaningswabtocleantheprinthead.Othermaterialscansticktotheprinthead
andcausedamage.
Useacleaningswabonetimeonly.Discarditafteryoucleantheprinthead.

Run a Cleaning Card
Runacleaningcardtocleandebrisfromtheinsideoftheprinterandfromthehopperrollers.The
cleaningcardcanremovemostcontaminantsfromtheprinter.Runacleaningcardafterevery
250cardsprocessedbytheprinter,ormoreoftendependingonyourenvironmentorifprint
qualitydiminishes.
Single Hopper
1. Preparetheprinterforcleaning.
a. Powerontheprinter.
b. Unlocktheprinter,ifnecessary.
c. Opentheprintercoverandremovetheprintribbon
cartridge.
d. Closethecover.
e. Opentheinputhopperandremoveanyunprinted
cards.
f. Openthecleaningcardpackageandremovethe
cleaningcard.
g. Loadthecleaningcardintheinputhopper.(Plan
tocleantheprinterimmediately.Thecleaning
carddriesoutifitisoutofitspackageformore
thanafewminutes.)
h. Closetheinputhopperandlocktheprinter,if
necessary.
2. UsetheLCDmenusystemtostartthecleaningcycle.
a. BeginwhentheprinterdisplaysReadyandtheUSER
buttonshowssteadygreen.PresstheUSERbutton.
Suspendeddisplaysonline1oftheLCDpanel.
c. Maintenancedisplaysonline2oftheLCDpanel.Press
ENTERtoentertheMaintenancemenu.
d. CleaningCarddisplaysonline2oftheLCDpanel.Press
ENTERtoentertheCleaningCardmenu.
e. Startdisplaysonline 2oftheLCDpanel.PressENTERto
startthecleaningprocess.
f. InsertcleaningcarddisplaysontheLCDpanel.Pressthe
USERbuttontostartthecleaningcycle.
Theprintermovesthecardthroughtheprinterseveral
timesandejectsitintotheoutputhopper.
Ifyouarecleaningasystemwithalaminator,thecleaningcardmovesintothe
laminatoraftercleaningtheprinterandcleansthelaminatorrollersandcard
entryarea.Thecleaningcardisejectedintothelaminatoroutputhopper.
3. Removetheusedcleaningcard.Waitafewminutesfortherollerstodry.

4. Preparetheprinterforuse.
a. Unlocktheprinter,ifnecessary.
b. Replacethecardsintheinputhopper.
c. Installanewcleaningsleeveontheribboncartridgeandremovetheprotectivecover.
RefertoLoadtheCleaningSleeveonpage 25forthestepstofollow.
d. Replacetheribboncartridgeandclosetheprintercover.Pressdownontheridgesonthe
frontofthecovertolatchitproperly.
PresstheUSERbuttontoreturntheprintertoReady.The
printerisavailabletoprintcardsagain.
e. Discardtheusedcleaningcardandcleaningsleeve.
HINTS&TIPS
Usethecleaningcardandcleaningsleeveonetimeonly.
Changethecleaningsleeveeachtimeyoucleantheprinterorchangetheprintribbon.
Ifthecardlightisblinkingamberandtherearecardsintheinputhopper,theprinters
configuredcleaningcounthasbeenreachedanditistimetocleantheprinter.The
cleaningcountissetinPrinterManager.RefertotheprintersInstallationand
AdministratorsGuideforcompleteinformationaboutusingPrinterManager.
Optional Multi-Hopper
Cleaningaprinterequippedwiththeoptionalmultihopperinvolvestwosteps:cleaningthe
printerandcleaningthehopperrollers.Tostartthecleaningprocess,refertoPreparethePrinter
forCleaning.
Prepare the Printer for Cleaning
1. Powerontheprinter.
2. Unlocktheprinterandopentheprintersupplies
accessdoor.
3. Opentheprintercoverandremovetheprintribbon
cartridge.
4. Removethecleaningsleevefromtheribbon
cartridge.(Theribbonmustremaininstalledonthe
ribboncartridge.)
5. Replacetheribboncartridgeintheprinterandclose
thecover.
6. Openthemultihopperdoorandremoveany
unprintedcards.
7. Openthecleaningcardpackage,removethe
cards,andinsertthecleaningcardsintothe
hoppers.(Plantorunthecleaningcards
immediately.Thecleaningcardsdryoutiftheyare
outofthepackageformorethanafewminutes.)
8. Closethemultihopperdoorandlocktheprinter.
ThefrontpaneldisplaysReadyandtheUSERlight
showssteadygreen.
ContinuewithCleanthePrinteronpage 36.

Clean the Printer
1. Makesurethatyouhavepreparedtheprinterforcleaning.RefertoPreparethePrinterfor
Cleaningonpage 35.
2. PresstheUSERbutton.
3. PressENTER.
4. Maintenancedisplaysonline2oftheLCDpanel.PressENTER
toentertheMaintenancemenu.
5. CleaningCarddisplaysonline2oftheLCDpanel.Press
6. Printerdisplaysonline2oftheLCDpanel.PressENTER.
7. Startdisplaysonline2oftheLCDpanel.PressENTERtostart
thecleaningprocess.
8. InsertcleaningcarddisplaysontheLCDpanel.PresstheUSER
buttontostartthecleaningcycle.
Theprinterpicksthecleaningcardfromhopper2(H2)and
movesitthroughtheprinterseveraltimes.Theusedcleaning
cardisplacedintherejectcardtray.
TheprinterreturnstoReadywhenthecleaningcyclecompletes.
ContinuewithCleantheHopperRollersonpage 37.
Clean the Hopper Rollers
1. AccesstheLCDmenusystemandentertheCleaningCard
menu.
2. Selectthehoppersforcleaning.
a. PressthedownarrowkeyuntilHopperdisplaysonline2
oftheLCDpanel.
b. PressENTERtoentertheHoppermenu.
c. PressthedownarrowkeyandchooseAlltoclean
hoppersH1,H3,H4,H5,andH6.(Or,continuepressing
downtoselecthoppers1through6tocleanahopper
individually.)
3. PressENTERtostartthecleaningprocess.
Theprintermovesthecleaningcardsbackandforthacrossthehopperrollersseveraltimes
andthenejectsthecleaningcardsbackintothehoppers.
TheprinterreturnstoReadywhenthecleaningcyclecompletes.
Tocompletethecleaningprocess,continuewithPreparethePrinterforUse.
Prepare the Printer for Use
1. Unlocktheprinterandopenthemultihopperdoor.
2. Removetheusedcleaningcardsfromthehoppers.
3. Replacetheunprintedcardsintheinputhoppers.
4. Opentheprintersuppliesaccessdoorandtheprinter
cover.Removetheprintribboncartridge.
5. Installanewcleaningsleeveontheribboncartridge
andremovetheprotectivecover.RefertoLoadthe
CleaningSleeveonpage 25forthestepstofollow.
6. Replacetheribboncartridge.
7. Closetheprintercover.Pressdownontheridgeson
thefrontofthecovertolatchitproperly.
8. Closetheprintersuppliesaccessdoor.
9. Opentherejectcardtrayandremovetheusedcleaningcard.

10. Locktheprinter.
TheprinterreturnstoReadyandisavailabletoprintcards
again.
11. Discardtheusedcleaningcardsandcleaningsleeve.
HINTS&TIPS
Usethecleaningcardsonetimeonly.
Changethecleaningsleeveeachtimeyoucleantheprinterorchangetheprintribbon.
Chapter 6: Troubleshooting
Thissectionhelpsyouidentifyandfixbasicissuesthatcanoccurduringprinting.Alsoreferto
yourprintersDriverGuideorOpenCardmanualforadditionaltroubleshootinginformation.
Thesectionstartswithanoverviewofcardproductionandprinterissuesyoumayencounter:
LocateaProblemWithintheCardProductionSystemonpage 40
LocateaProblemwithBasicPrinterFunctionsonpage 41
Thissectionalsodescribestroubleshootingforthefollowing:
InstallationProblemsonpage 42
CardPrinterDriverProblemsonpage 44
CardAppearanceonpage 47
MagneticStripeProblemsonpage 53
LaminatorProblemsonpage 55
CardJamsonpage 60
MessagesandConditionsonpage 61

Locate a Problem Within the Card Production
System
Fortypicalcomponentsofthesystem,refertoCardPrinterSystemOverviewonpage 12.Ifany
oneofthefollowingcomponentsdoesnotworkproperly,printingcardscanbeaffected.
TheXPSCardPrinterDriver
IfyouneedtoreinstalltheCardPrinterDrivertofixaproblem,werecommendyou
downloadthelatestversionofthedriverfromhttp://www.datacard.com.SelectSupport&
Drivers>Drivers&Downloadsfromthemenu.EnteryourprintermodelintheEnter
ProductNameorNumberarea,andclickGo.
Cardproductionsoftware
Cardproductionsoftwareformatsthetypesofdatausedtoprintcards.Makesurethatthe
cardproductionsoftwarefeaturesyouuseworkwithyourprinter.
Ifyoudonotusecardproductionsoftware,makesurethatthesoftwareyouusesupports
therequirementsforcreatingcards.Ifyouusemagneticstripedata,useanapplicationthat
savestextastextandnotasagraphic.(Forexample,MicrosoftPaintonlysavesgraphicdata,
whileAdobePhotoshopsavesbothgraphicandtextdata.)Fontsandescapesrequirethat
textissentfromtheapplicationastext.
Printerplugin
Cardproductionsoftwaremightrequireaprinterplugin,whichmakesthedatainthecard
productionsoftwareavailableintheformtheCardPrinterDrivercanuse.
Othercomponentsofthesystem
AnIDorbadgesystemusuallyincludesacameratotakephotos,andmayincludeother
capturedevicesforbiometricdata.Theproperuseandmaintenanceofthesecomponentsis
importanttothequalityofcardsyouproduce.
40 Troubleshooting
Locate a Problem with Basic Printer Functions
Ifthesystemisnotworkingasexpected,followthesestepsintheorderlistedtoisolatethe
sourceoftheproblembeforeyoucontactyourserviceprovider.
1. Makesurethatthepowercordispluggedinandtheprinterispoweredon.
2. DoestheprinterpoweronanddisplayReadyonthefrontpanelwithin1 minute?
Iftheprinterpowersoncorrectly,continuetostep3.
Iftheprinterpowerson,butImproperShutdowndisplaysontheLCDpanel,pressthe
USERbuttonforapproximately2seconds.Readyshoulddisplay.
IftheprinterpowersonbutdoesnotdisplayReady,theprinterisnotworkingproperly.
Requestservicefortheprinter.
Iftheprinterdoesnotpoweron,makesurethattheprinterpowersupplyisworking
properly.
Ifthepowersupplyisworkingproperly,requestservicefortheprinterfromyour
systemadministrator.
Ifthepowersupplyisnotfunctioning,replaceitandbeginwithstep1.
3. Printatestcard.RefertoPrintaTestCardonpage 22formoreinformation.
Ifthetestcardprints,theprinterisworkingcorrectly.Continuetostep4.
Ifthetestcarddoesnotprint,theprinterisnotworkingcorrectly.Requestserviceforthe
printer.
4. Connecttheprinterdatacable,ifnecessary.Makesurethatyouusethesametypeofcable
(USBornetwork)usedwhentheprinterwasinstalled.
5. IfyouusetheXPSCardPrinterDriver,printadriversamplecard.Forthestepstofollow,refer
toyourprintersDriverGuide.
Ifthesamplecardprints,theprinteranddriverareworkingcorrectly.Continuetostep6.
Ifthesamplecarddoesnotprint,theprinteranddriverhaveacommunicationproblem.
Determinethecauseoftheproblemandtrythesamplecardagain.
IfyouarenotusingtheCardPrinterDriver,askyourserviceproviderorsoftwareproviderfor
assistance.

6. Printacardusingyourcardproductionsoftware.
Ifthecardprints,yoursoftwareisworkingsuccessfullywiththeprinter.Troubleshootthe
carddesign.
Ifthecarddoesnotprint,checkthefollowing:
Intheapplication,isthecorrectprinterselectedinthePrintSetuporPrintdialog?
Iftheprinterproducedablankcard,reviewthepagesizeorothersettings.
Ifthecardcausesanerror,thecardmighthaveatypeofdatatheprinterdoesnot
support.
Installation Problems
Thissectiondescribesissuesthatpreventasuccessfulinstallationandprovidesrecommended
solutionstothoseissues.Choosefromthefollowingtopics:
USBInstallationTroubleshooting
NetworkInstallationTroubleshootingonpage 44
42 Troubleshooting
USB Installation Troubleshooting
Problem Solution
Thecableisloose. ReconnecttheUSBcabletotheportsonthePCandthe
printer.Powertheprinteroff,andthenbackon.IfthePCand
printerstilldonotcommunicate,restartthePC.
Thedatacableis Powerofftheprinter.Replacethecableifyouhaveaspare.
damagedorfrayed. Contactyourserviceprovidertoorderanewdatacable.
Thesystemhasa Checkforthefollowing:
temporary USBextensioncablescancausecommunicationproblems.
communicationproblem. TherecommendedUSBcableis6ft.(2meters)long.Make
surethatthecableisratedforUSB2.0datatransmission.
IfyouareusingaUSBhub,aselfpoweredhubis
recommended.
ThePCUSBportdoesnot PowermanagementonthePChasshutdownUSB
communicatewiththe communication.Checkthefollowing:
printerUSBport. OpenDeviceManagerandthelistofUSBdevices.Disable
shutdownforeachhubinthelist.RestartthePCtomake
thechangestakeeffect,ifnecessary.
Hibernationonalaptoprequiresseveralmomentsto
enableUSBcommunication.UnplugtheUSBprinterport
andthenconnectitagain.
ReplacethePCportorthePC.ContactyourPCorport
vendorifyouneedassistance.

Network Installation Troubleshooting
Problem Solution
Thenetworkcableis Reconnectthedatacabletothenetworkportandtheprinter.
loose. Restarttheprinter.
TheStatuspageof Followyournetworktroubleshootingprocedurestoisolate
PrinterPropertiesshows andtesteachcomponentofthecomputertoprinter
theprinterisnot communicationlink.
available,buttheprinter Suggestions:
displaysReadyonthe Verifythecomputertonetworkconnectionbyaccessinga
LCDpanel. networkresource,suchasanetworkdrive.
Thenetworkadministratorcantestcommunication
betweenaserverandtheprinter.
Makesurethattheuserisloggedontothenetwork.
Theprinterisnot MakesurethattheservernameorIPaddressisenteredinthe
configuredwiththe PortSettingsorConfigurePortdialogboxonthecomputer.
correctnetworkaddress FormoreinformationaboutretrievingtheprintersIP
address,refertoRetrievethePrintersNetworkIPAddress
onpage 18.
MakesurethatReadydisplaysontheprinter'sLCDpanel.
Card Printer Driver Problems

TheCardPrinterDriverandprintercanhavethefollowingcommunicationproblems:
TheCardPrinterDriverdoesnotdetectthenetworkconnectedprinteronpage 45.
TheCardPrinterDriverdoesnotdetecttheUSBconnectedprinteronpage 45.
DriverstatusorWindowsprintqueuedoesnotprovideexpecteddataonpage 46.
PrinterMessagesdonotdisplayonthePConpage 47
44 Troubleshooting
The Card Printer Driver does not detect the network-
connected printer
Problem Solution
ThePrinterProperties> MakesurethatyouusethesametypeofdatacableUSBor
Statustabshowsthe networkthatwasusedwhentheprinterwasinstalled.You
printerisnotavailable. cannotswitchthetypeofdatacableafterinstallation.
MakesurethatthecurrentprinterIPaddressisthesameas
theIPaddressonthePrinterProperties>Portstab.Formore
informationaboutretrievingtheprintersIPaddress,referto
RetrievethePrintersNetworkIPAddressonpage 18.
Message500displays Ifthishappensoften,considerswitchingfromDHCPnetwork
afteryousendacardto addressingtostaticIPaddressing.Formoreinformationabout
print. settingtheCardPrinterDrivernetworkcommunicationvalue,
refertothePrinterManagersectionofthecardprinters
InstallationandAdministratorsGuide.
Thenetworkisnot Testthenetworkusinganotherdeviceandfixorreport
operatingproperly. networkproblems.Totestthenetwork,printtoadifferent
(paper)printerorverifytheavailabilityofnetworkdrives.
Theprinterisnot Makesurethatbothendsofthedatacableareconnected.
connectedtothe Replacedefectivecablesifneeded.
network,orthePCis
notconnectedtothe
network.
The Card Printer Driver does not detect the USB-connected

printer
Problem Solution
ThePrinterProperties> MakesurethatyouusethesametypeofdatacableUSBor
Statustabshowsthe networkthatwasusedwhentheprinterwasinstalled.You
printerisavailable,but cannotswitchthetypeofdatacableafterinstallation.
Message500displays Makesurethatbothendsofthedatacableareconnected.
afteryousendacardto ReplaceadefectiveUSBcableifneeded.
print.

Driver status or Windows print queue does not provide
expected data
Problem Solution
TheCardPrinterDriver Checkthefollowing:
samplecardormagnetic EnablebidirectionalsupportmustbeselectedonPrinter
stripetestcardsdonot Properties>PortstabtoallowprintingfromtheCard
print. PrinterDriver.
IfPrintdirectlytoprinterisselectedinthePrinter
Properties>Advancedtab,cleartheselectiontoallow
printingoftheCardPrinterDriversamplecards.
TheRibbonLowlighton Thepercentageofribbonremainingthatcausestheprinter
theprinterandtheCard RibbonLowlightcanbesetusingthePrinterManager
PrinterDriverstatusdo FrontPanelprintersetting.Thedriverdisplaystheactual
notmatch. percentageofribbonremainingandcannotbechanged.Asa
result,theindicatorsmaynotbeinagreement.
Aprintjobdisappears TheprinterUSBcablewasdisconnectedaftertheapplication
fromtheprintqueuebut sentthejob.Reconnectthecableandtrythejobagain.
doesnotprint.
TheCardPrinterDriver TheWindowsprintqueueisoffline.Thiscanresultifthe
PrinterStatuspage printerispoweredonbeforethecomputer.Dooneofthe
showsaUSBconnected following:
printerasReady,buta UnplugtheUSBcable,andplugitbackin.
cardsenttotheprinter
or
doesnotprint.
Placetheprintqueueonline:
OpentheDevicesandPrinterscontrolpanel.
RightclicktheprintericonandselectSeewhatsprinting
todisplayWindowsPrintManager.
ClearthecheckmarkfromUsePrinterOfflineinthe
Printerdropdownlist.
WerecommendthatyouturnonthePCandwaituntilithas
started.Then,powerontheprinter.
46 Troubleshooting
Printer Messages do not display on the PC
Problem Solution
AUSBconnectedprinter Windowshasa15characterlimitforthecomputername.Ifthe
issuesamessageonthe computernameislongerthan15characters,ittreatsthenameas
LCDbutthemessage notvalidanddoesnotdisplaythemessage.Dothefollowingto
doesnotdisplayonthe changethecomputername:
PC. 1. PresstheUSERbuttonontheprintertoclearthemessageon
theLCD.
2. OnthePC,openControlPanel/SystemandSecurity/System.
3. LocatethecomputernameandclickChangesettings.
4. OnthePropertieswindow,clickChangenexttotherename
thiscomputer...field
5. EnterthenewcomputernameontheComputerName/
DomainChangesdialogboxandclickOK.
Note:Ifyourcomputerispartofacorporatedomain,youmaynot
beallowedtochangethecomputername.Contactyournetwork
administratorformoreinformation.
Card Appearance
Cardappearanceproblemscanbecausedbymanydifferentfactors.Clickthelinkbelowthatbest
describesthecardappearanceissueontheprintedcard.
Somethingdidnotprintonpage 48
Printingincludesunexpecteddataonpage 49
Thecolorprintinghasflawsonpage 49
Theprintingistoolightonpage 51
Theprintingistoodarkonpage 51
Themonochromeprintinghasflawsonpage 52

Something did not print
Problem ProbableCause Solution
Nothingisprintedonthe TheDisablePrinting OpenthePreferences>Layout>Advanced

card. optionintheCardPrinter tabandchangeDisablePrintingtoOff.
DriverissettoAll,Front,
orBack.
Theprintribbonisloaded Removetheprintribbonandinstallit
incorrectly. correctly.
Thepagesizewasnotset Useyourcardproductionapplicationto
toISOID1. accesstheprintersprintsetupandselect
ISO ID1forthepagesize.Thecorrectpage
sizeisavailableafteryouselecttheprinter.
Printingisnotvisible. Theentirecardwas Printonlysmallareasoftextandimages

printedusingtheUV(F) usingtheUVpanel.
panel.
Colorprintingontopofa Theblackpanelofthe Theprinterusestheprintribbonpanelsin

blackbackgrounddoes ribbonisprintingover sequence;theYpanelprintsfirst,thenM,
notprintonthecard. thecolorpanels. andsoon.Theblackpaneloftheprintribbon
isusedlastandprintsoverthecolorpanels.
Forbestresults,changethe100%black
backgroundtoacolornearblack,sothatit
printsusingtheYMC(color)panelsofthe
printribbon.RefertoElementsofCard
DesignintheprintersInstallationand
AdministratorsGuideformoreinformation
aboutcolorprinting.
48 Troubleshooting
Printing includes unexpected data
Textthatwasintended Themagneticstripefont RefertoMagneticStripeFontsinthe

forthemagneticstripe wasnotappliedtothe printersDriverGuide.
printedonthecard text.
instead.
Theescapewastyped RefertoMagneticStripeEscapesinthe
incorrectly. printersDriverGuide.
Thetexttoencodewas Reducethefontsizetokeepalltextonone
longerthanoneline. line.
Severalblankcardsare Theapplicationusesthe Usethepagesetupfeatureoftheapplication

ejectedbeforethefull pagesizethatisineffect tosetthepagesizebeforecreatingthe
cardprints. whenacarddesign document.Considercreatingatemplatefor
documentiscreated. cardsthatopensatthecorrectpagesize.
Settingthepagesizeafter
creatingthedocument
cancauseerrors.
The color printing has flaws
Oneormorelinesappear Theprintheadisdirtyor Cleantheprinthead.RefertoCleanthe

onthecard. damaged. Printheadonpage 30.
Theprintqualitychanges Theribbontypewas Thetypeofribboninstalledintheprinter

fromthepreviouscard. changedwhilecardjobs determinesthecolorprofileusedwhenthe
wereintheprinter cardissenttoprint.Iftheribbontype
queue. changeswhilejobsarequeued,thecardmay
notprintcorrectly.Allowallqueuedjobsto
completebeforechangingthetypeofribbon
intheprinter.Changingtoaribbonofthe
sametypedoesnotaffectprinting.
Onecolorpanelisnot Thecardsareslippingin Runacleaningcard.RefertoRunaCleaning

alignedcorrectlywith thetrack. Cardonpage 32.
othercolorpanels.
Thecardsarenotthe Usecardsthatmeetthesizerequirementfor
correctsizeforthe theprinter.RefertoCardsintheprinters
printer. InstallationandAdministratorsGuidefor
specifications.Ifyoumustusethecardsyou
have,askyoursystemadministratorforhelp.

Printingisblurred. Thecardshaveamatte, Usecardsthatmeettherequirementsforthe

notglossy,finish. printer.RefertoCardsintheprinters
InstallationandAdministratorsGuidefor
specifications.
Therollersaredirty. Runacleaningcard.RefertoRunaCleaning
Cardonpage 32.
Theprintheadisdirty. Cleantheprinthead.RefertoCleanthe
Printheadonpage 30.
Theprintedcardhas Unprintedcardshave Handlecardscarefully.RefertoCardQuality

smallunprintedareas. scratches. GuidelinesintheprintersInstallationand
AdministratorsGuide.
Cardshaveembedded Usecardsthatmeettherequirementsforthe
particles,anuneven printer.RefertoCardsintheprinters
surface,orthecardedge InstallationandAdministratorsGuide.
hasburrs.
Therollersaredirtyor Runacleaningcard.RefertoRunaCleaning
thecardpackaging Cardonpage 32.
containsdebris.
Partoftheprintedimage Cardshavefingerprints Handlecardscarefully.RefertoCardQuality

isdiscolored. orotherdirtonthem. GuidelinesintheprintersInstallationand
Asignaturepanelis Designthecardtoavoidprintingphotosover
locatedontheotherside signaturepanelresidue.
ofthecard.
Therollersaredirtyor Runacleaningcard.RefertoRunaCleaning
thecardpackaging Cardonpage 32.Usecardsthatmeetthe
containsdebris. requirementsfortheprinter.RefertoCards
intheprintersInstallationand
50 Troubleshooting
The printing is too light
Photoslookfaded. Theimagecapture Colorsettingsmightnotbeoptimal.

systemneeds Adjustcolorsettings.Refertothe
adjustment. documentationfortheimagecapturesystem,
ColorPrintingintheprintersInstallation
andAdministratorsGuide,andColor
AdjustmentTabintheprintersDriverGuide.
Theprintingisverylight. Theribbonisloaded Loadtheprintribboncorrectly.RefertoLoad

incorrectly. thePrintRibbononpage 24.
Thecardwaspreviously Printonlynewcards.RefertoCardsinthe
printedandhastopcoat printersInstallationandAdministrators
onit. Guide.
Theprintheadisnot Contactyourserviceproviderforinstructions
installedcorrectly. toinstalltheprintheadcorrectly.
Theprintheadpoweris LogontothePrinterManagerasa
toolow. WebAdmin.OpenthePrinterSettings >Print
menu.IncreasetheYMCPowersetting,and
clickSetCurrenttosaveyourchanges.
The printing is too dark
Thecardshowswrinkles Thecardincludesvery Changethedesigntousesmallerareasof

indarklycoloredareas. darkareas. darkcolor.
Theprintheadisnot Contactyourserviceprovider.
alignedcorrectly.
Allcolorprintingisdarker Coloradjustmentistoo Changethecoloradjustmentsettings.Refer

thanintended. dark.Achangeinthe toColorPrintingintheprintersInstallation
cardstockyouusecan andAdministratorsGuide,andColor
altertheappearanceof AdjustmentTabintheprintersDriverGuide.
printedcards.

The monochrome printing has flaws
Texthasbroken(partly Themonochrome(K) Ifthecarddoesnotincludeabarcode,

printed)characters. powersettingisbalanced increasethemonochromeintensity.Ifthe
toprintbothfinetext cardincludesfinetextandbarcodes,change
andbarcodes. thetexttoimproveprinting.Referto
MonochromePrintingintheprinters
Thetextisformattedto Contactyourserviceprovider.Formattextto
printwithcolor,andthe printblacksothatthetextisnotdithered.
cardisbeingprintedwith
monochromeribbon.
Printingisunevenoris Themonochrome(K) Increasethemonochromeintensity.Finda

missinginsomeareas. powersettingistoolow. balancebetweenprintingallcarddataand
Thecardsrequirea causingwrinkles.
differentsetting.
Ablackandwhiteimage TheWindowsPicture Useanotherapplication,suchasIDsoftware

printsusingthecolor PrintWizardorPicture orMicrosoftWord,tocreatethecard.
panels. andFaxViewerisprinting
thefile.Many
applicationsusethe
Windowstooltopreview
andprintgraphics.The
tooldoesnotrenderto
trueblackandwhite.
52 Troubleshooting
Magnetic Stripe Problems
Tobegintroubleshootingamagneticstripeproblem,firstprintamagneticstripetestcardfrom
PrinterManagerortheCardPrinterDriver.Forthestepstofollow,refertothePrinterManager
sectionoftheprintersInstallationandAdministratorsGuideorPrintaDriverSampleCardin
thecardprintersDriverGuide.
TheprinterusesthecoercivitysetusingtheLCDpanelorinPrinterManager,andthedataformat
setusingPrinterManager.
Problem Solution
Cardsarenotloaded LoadISOcardswiththemagneticstripe(backside)facing
correctly. downandtotheright.RefertoLoadCardsonpage 23.
Cardsdonothavea Loadmagneticstripecardsintheinputhopper.Ifthecards
magneticstripe. haveamagneticstripe,checkthequalityofthecards.Change
cardstock,ifneeded.
Thecardhasdirtor Encodeandsendanewcardtoprint.Ifanerrormessage
damageonthemagnetic displaysindicatingamagneticstripeproblem,runacleaning
stripe. cardtocleanthemagneticstripehead.RefertoRuna
CleaningCardonpage 32.
Themagneticstripeon Tousethecardsyouhave,selectlowcoercivityencoding.
thecardislowcoercivity RefertothePrinterManagerPrinterSettingMenuinthe
materialandtheHigh InstallationandAdministratorsGuideformoreinformation.
Coercivitysettingis Toencodewithhighcoercivity,obtaincardsmanufacturedfor
selected. highcoercivityencoding.RefertoPrintaTestCardon
page 22.
Themagneticstripeon Tousethecardsyouhave,selecthighcoercivityencoding.
thecardishighcoercivity RefertothePrinterManagerPrinterSettingMenuinthe
materialandtheLow InstallationandAdministratorsGuideformoreinformation.
Coercivitysettingis Toencodewithlowcoercivity,obtaincardsmanufacturedfor
selected. lowcoercivityencoding.
Thedataforthisjob Cancelthecurrentprintjob.Makesurethatyouknowwhich
includescharactersnot charactersareallowedonthetrack.Changethedatatobe
allowedbythemagnetic encoded,andresendtheprintjob.RefertoMagneticStripe
stripeformatselectedfor DesignintheprintersInstallationandAdministratorsGuide
thetrack. formoreinformation.

Problem Solution
Themagneticstripedata ReviewtheencodingformatsettingforthetracksinPrinter
wassentinanencoding Manager.RefertothePrinterManagerPrinterSetting
formatnotsupportedby MenuintheInstallationandAdministratorsGuide.Make
thetrack. surethattheapplicationisusingtheselectedencoding
formatforthetrack.
Iftheapplicationandtrackaresettothesameformat,and
theerrormessagedisplaysrepeatedly,contacttheapplication
providerforassistance.
Theapplicationsenttrack Verifythetypeofmagneticstripeoptionintheprinter.
dataforatracknot Iftheprinterlabelindicatesa3trackISOmodule,youcan
supportedbythe senddatafortracks1,2,and3.
magneticstripemodule. IftheprinterlabelindicatesasingletrackJISmodule,youcan
senddatafortrack1.
Themagneticstripeoptionandcardsmustbecapableof
acceptingandencodingeachtrackofdatasentbythecard
productionsoftware.
54 Troubleshooting
Laminator Problems
Thissectiondescribesproblemsthatmightoccurwhenyouareusingalaminatortoapplyoverlay
tothecard.
Patch Appearance Problems
Smartcardsdontwork TheDebowcardoptionis MakesurethattheDebowcardoptioninthe

aftertheoverlayis selected. CardPrinterDriverisnotselected.Referto
applied. theprintersDriverGuideforinformation
aboutspecifyingthedebowoption.
Cardsarebowedtoo TheDebowcardoptionis SelecttheDebowcardoptionintheCard

much. notselected. PrinterDriver.RefertotheprintersDriver
Guide.
Debowtimeisnotset Changethecarddebowtime.Refertothe
correctly. PrinterManagerLaminatorsectionofthe
printersInstallationandAdministrators
Guide.
Thetemperatureistoo Lowerthelaminatortemperatureforthe
highforthecardstock overlaymaterial.RefertothePrinter
used. ManagerLaminateTypesectionofthe
Guide.
Thecardstockdoesnt Switchtoadifferentcardstock.
workwiththeoverlay.
Thepatchcomesoff Thetemperatureistoo Increasethelaminatortemperatureforthe

whenthecardisflexed. lowfortheoverlay overlaymaterial.RefertothePrinter
material. ManagerLaminateTypesectionofthe
Guide.
Apatchisstucktothe Cleanthelaminator.RefertoCleanthe
heatedroller. Laminatoronpage A13.Iftheproblem
continuestooccur,contactyourservice
provider.

Therearescratchesor Theinsideoftheprinter Cleantheprinter.RefertoRunaCleaning

particlesunderthepatch. isdirty. Cardonpage 32.
Thesupplieshavedebris Storeandhandlesuppliescarefully.Keep
onthem. suppliesintheoriginalpackaginguntilyou
arereadytousethem.
Therearerepeating Theheatedrollerisdirty. Cleanthelaminator.RefertoCleanthe

marksonthepatch. Laminatoronpage A13.Iftheproblem
provider.
Thepatchdoesntadhere Theoverlayiswound Processanothercardtoallowtheoverlay

tothetrailingedgeofthe incorrectlyonthetake materialtoresetitself.Ifitdoesnt,remove
card. upspool. thecartridgeandturnthetakeupspool
clockwiseseveralturns.
Thepatchisnotcentered Theoverlayisnotloaded Loadtheoverlaymaterialcorrectly.Referto

betweenthelongedges correctlyinthecartridge. LoadLaminatorOverlayMaterialon
ofthecard. page A9.
Thelaminatorcartridgeis Makesurethatthecartridgeisseatedinthe
notfullyseatedinthe laminatorproperly.
laminator.
Theoverlaymaterialis Processseveralcardstoallowtheoverlay
woundunevenlyonthe materialtocenteritself.
supplyroll. Aligntheedgesoftheoverlayonthetakeup
spool.
Thelaminatorcartridgeis Replacethelaminatorcartridge.
damaged.
Thepatchhaswavylines Thetemperaturefor Decreasethelaminatortemperaturesetting.

alongthelengthofthe applyingtheoverlayis RefertothePrinterManagerLaminate
card. settoohigh. TypesectionoftheprintersInstallationand
Theheatedrolleris Powerdownthesystem.Contactyourservice
damaged. providerforassistance.
Thecardhasfeatures, Usethecorrectpatchmaterialforyourcard
suchasasmartcardchip, type.RefertoLaminatorOverlayMaterials
thatinterferewith onpage A6foradescriptionofoverlay
applicationofthe types.
overlay.
56 Troubleshooting
Thepatchshowsopaque Thetemperaturefor Decreasethelaminatortemperaturesetting.

areasattheleadingedge applyingtheoverlayis RefertothePrinterManagerLaminate
ofthecard. toohigh. TypesectionoftheprintersInstallationand
Iftheproblemcontinuestooccur,contact
yourserviceproviderforassistance.
Thepatchextends Thereisslackinthe Processanothercardtoallowtheoverlay

beyondoneoftheshort overlaymaterial. materialtoresetitself.
edgesofthecard.
Theoverlaymaterialis Removethelaminatorcartridgeandturnthe
woundincorrectlyonthe takeupspoolclockwiseseveralturns.
takeupspool.
Thecardoroverlay Contactyourserviceproviderforassistance.
registrationsettingsare
notcorrect.
Thepatchismissingfrom Thesupplyspoolisnot Makesurethattheoverlayisloaded

thefinishedcard. positionedcorrectlyin correctly.RefertoLoadLaminatorOverlay
thecartridge. Materialonpage A9.
Theoverlaywasmoved Advancetheoverlaypasttheusedarea.Ifthe
onthespoolandthe problemcontinuestooccur,contactyour
patchwasused serviceprovider.
previously.
TheCardPrinterDriver ChangetheLaminatecardsettingtoapply
Laminatecardsetting theoverlay.RefertotheprintersDriver
wassettoDonotapply. Guideforinformationaboutspecifying
laminationsettings.
Topcoat Appearance Problems
Therearescratchesinthe Theinsideoftheprinter Cleantheprinter.RefertoRunaCleaning

topcoat. isdirty. Cardonpage 32.
Thesupplieshavedebris Storeandhandlesuppliescarefully.Keep
onthem. suppliesintheoriginalpackaginguntilyou
arereadytousethem.

Therearerepeating Theheatedrollerisdirty. Cleanthelaminator.RefertoCleanthe

marksinthetopcoat. Laminatoronpage A13.Iftheproblem
provider.
Theholographictopcoat Thetemperaturefor Decreasethelaminatortemperatureforthe

showsirregulardarker applyingtheholographic overlaymaterial.RefertothePrinter
areas. topcoatistoohigh. ManagerLaminateTypesectionofthe
Guide.
Thereareparticlesof Thetemperaturefor Topcoatparticles,orflash,canbecome

holographictopcoat applyingtheholographic attachedtothecard.Trytobrushoffthe
beyondthetrailingedge topcoatistoohigh. particles.
ofthecard. Cleanthelaminator.RefertoCleanthe
Laminatoronpage A13.
Decreasethelaminatortemperaturefor
theoverlaymaterial.RefertothePrinter
ManagerLaminateTypesectionofthe
Guide.
Note:Reducingthetemperaturecanreduce
thenumberofparticles,butdoesnot
eliminatethem.
Thetopcoatshowswavy Thetemperaturefor Decreasethelaminatortemperatureforthe

linesalongthelengthof applyingthetopcoatis overlaymaterial.RefertothePrinter
thecard. toohigh. ManagerLaminateTypesectionofthe
Guide.
Thetopcoatshows Thetemperaturefor Decreasethelaminatortemperatureforthe

opaqueareasalonga applyingthetopcoatis overlaymaterial.RefertothePrinter
shortedgeofthecard. toohigh. ManagerLaminateTypesectionofthe
Guide.
Iftheproblemcontinuestooccur,contact
yourserviceproviderforassistance.
Thetopcoatisspotty, Theoverlaymaterialis Processanothercardtoallowtheoverlay

especiallyontheleading woundinthewrong materialtoresetitself.Ifitdoesnt,remove
edgeofthecard. directiononthetakeup thecartridgeandturnthetakeupspool
spool. clockwiseseveralturns.
58 Troubleshooting
Thehologramofthe TheCardPrinterDriver ChangetheLaminatecardsettingtoapplythe

topcoatdoesntappear Laminatecardsettingis overlay.RefertotheprintersDriverGuidefor
onthecard. settoDonotapply. informationaboutspecifyinglamination
settings.
Cleartopcoatisinstalled Removethecartridgeandchangetheoverlay
inthecartridge. tothecorrecttype.
Theoverlaymaterialis Processanothercardtoallowtheoverlay
woundinthewrong materialtoresetitself.Ifitdoesnt,remove
directiononthetakeup thecartridgeandturnthetakeupspool
Theoverlayisnotloaded Removethecartridgeandreloadtheoverlay.
correctlyinthecartridge. RefertoLoadLaminatorOverlayMaterial
onpage A9.
Alongedgeofthe Thetemperatureofthe Increasethelaminatortemperatureforthe

topcoatdoesntstickto heatedrolleristoolow overlay.RefertothePrinterManager
thecard. LaminateTypesectionoftheprinters
Printribbonthatincludes Changetheprintribbontoonethatdoesnt
atopcoat(T)panelis includeaTpanel.
loadedintheprinter.
Thecardsdonotmeet Useadifferentsupplyofcards.
specifications.
Theoverlaymaterialwas Processanothercardtoallowtheoverlay
woundinthewrong materialtoresetitself.Ifitdoesnt,remove
directiononthetakeup thecartridgeandturnthetakeupspool
Thereisdebrisonthe Processseveralcardstoseeiftheproblem
heatedroller. correctsitself.Ifitdoesnt,cleanthe
laminator.RefertoCleantheLaminatoron
page A13.
Use Advanced Troubleshooting Tools

PrinterManagerprovidesaccesstocarddesignsettingsandadditionaltroubleshootingtools.
PrinterManageralsoallowsyoutoperformadvancedtroubleshootingwiththeguidanceofyour
serviceprovider.RefertoPrinterManagerintheprintersInstallationandAdministrators
Guideformoreinformation.

Card Jams
Acardjamoccurswhenthecarddoesnotreachtheproperpositionforthenextaction,suchas
printingorejectingthecard.
YouusuallycanresolvetheerrorbypressingtheUSERbuttonsothattheprinterdisplaysReady.If
theerrorpersists,dothefollowingtoremovethecardfromtheprinter.
1. Unlocktheprinter,ifnecessary,andopentheprinter
cover.
2. Removetheprintribboncartridge.
3. Turnthemanualadvanceknobtomovethejammed
carduntilitisaccessiblefromtherollersorexitsinto
theoutputhopper.
4. Removethecard.
5. Replacetheribboncartridgeandclosetheprinter
cover.
6. Locktheprinter,ifnecessary.
7. PresstheUSERbuttonontheprinterorclickRetryinthePCmessage.
HINTS&TIPS
Checktheribbontomakesurethatitisnottorn.Referto109:Printribbonproblemonpage 69
torepairorreplacetheribbon,ifneeded.
Forlaminatorcardjams,refertoClearLaminatorCardJamonpage A12.
60 Troubleshooting
Messages and Conditions
Whentheprintercannotprocessthecardsent,itissuesacondition.Conditionsdisplayonthe
LCDpanelonthefrontpaneloftheprinter.IfyouusetheXPSCardPrinterDriver,theprinter
driveralsodisplaystheconditionasamessageonthePC.Inasharedprinterenvironment,
messagescandifferslightlyfromthemessagesandconditionsdescribedinthissection.
MessagesonthePrinterLCD
MessagesfromtheXPSCardPrinterDriveronthePConpage 65
MessagesfromPrinterManageronpage 65
OtherMessagesonpage 65
Messages on the Printer LCD

Allmessagesareassociatedwithaprintjob.Theprinterissuesmessagesthatfocusonrecovering
fromproblems.
Theprinterdisplaysamessagenumberandashortdescriptionforeachmessage.
Ifmorethanonemessagewasissued,thenextmessagedisplaysafteryoucorrectthe
problemandpresstheUSERbutton.
ThelightsonthefrontpanelflashwhilemessagesdisplayontheLCDpanel.
No. LCDMessage UserLight SupplyLight CardLight Sound
Closeandlockdoors ColorCycle Off Off Error
100 Requestnotsupported AmberFlash Off Off Error
101 Jobcouldnotcomplete AmberFlash Off Off Error
102 Cardnotinposition AmberFlash Off AmberFlash Error
103 Printerproblem AmberFlash Off Off Error
104 Criticalproblem AmberFlash AmberFlash AmberFlash Error
105 Magstripedataerror AmberFlash Off Off Error
106 Magstripedatanotfound AmberFlash Off AmberFlash Error
107 Magstripereaddataerror AmberFlash Off Off Error
108 Magstripereadnodata AmberFlash Off AmberFlash Error

No. LCDMessage UserLight SupplyLight CardLight Sound
109 Printribbonproblem AmberFlash Off Off None
110 Printribbonoutormissing AmberFlash Off Off Warning
111 Cardnotpicked AmberFlash Off AmberFlash Warning
112 Cardhopperempty AmberFlash Off AmberFlash Warning
113 Closecovertocontinue AmberFlash Off AmberFlash Warning
114 Coveropenedduringjob AmberFlash Off Off Error
116 Magstripenotavailable AmberFlash Off Off Error
117 Readernotavailable AmberFlash Off Off Error
118 Printribbontypeproblem AmberFlash Off Off None
119 Printribbonnotsupported AmberFlash Off Off None
120 Userpausedtheprinter AmberFlash Off Off Warning
121 Printribbonnotidentified AmberFlash Off Off None
122 Magstripeformatproblem AmberFlash Off Off Error
123 Insertnewcardside1up AmberFlash Off AmberFlash None
124 Insertsamecardside2up AmberFlash Off AmberFlash None
149 Optionnotinstalled AmberFlash Off Off Error
150 Printwhileunlocked AmberFlash Off Off Error
151 Failedtolock AmberFlash Off Off Error
152 Insertnewcardside2up AmberFlash Off Off Warning
153 Insertsamecardside2up AmberFlash Off Off Warning
170 Insertnewcardside1up AmberFlash Off Off Warning
171 Insertsamecardside1up AmberFlash Off Off Warning
172 Insertcleaningcard AmberFlash Off Off Warning
173 Impropershutdown AmberFlash Off Off Warning
62 Troubleshooting
Supply Laminator
No. LCDMessage UserLight Light CardLight Light Sound
177 Laminatornotavailable GreenFlash Off Off Error
196 Laminatorerrorcritical GreenFlash Amber GreenFlash RedFlash Error

Flash
197 Laminatorentrycard GreenFlash Off Off RedFlash Error

problem
198 L1areacardproblem GreenFlash Off Off RedFlash Error
199 L2areacardproblem GreenFlash Off Off RedFlash Error
200 Laminatorexitcardproblem GreenFlash Off Off RedFlash Error
201 L1supplyproblem Off Amber Off RedFlash Error

Flash
202 L1supplyoutormissing Off Amber Off RedFlash Warning

Flash
203 L1supplytypeproblem Off Amber Off RedFlash Error

Flash
204 L1supplynotsupported Off Amber Off RedFlash Error

Flash
205 L1supplynotidentified Off Amber Off RedFlash Error

Flash
206 L2supplyproblem Off Amber Off RedFlash Error

Flash
207 L2supplyoutormissing Off Amber Off RedFlash Error

Flash
208 L2supplytypeproblem Off Amber Off RedFlash Error

Flash
209 L2supplynotsupported Off Amber Off RedFlash Error

Flash
210 L2supplynotidentified Off Amber Off RedFlash Error

Flash
211 L1heaterproblem GreenFlash Off Off RedFlash Error

Supply Laminator
No. LCDMessage UserLight Light CardLight Light Sound
212 L2heaterproblem GreenFlash Off Off RedFlash Error
213 L1heatersensorproblem GreenFlash Off Off RedFlash Error
214 L2heatersensorproblem GreenFlash Off Off RedFlash Error
215 L1heaterrollerproblem GreenFlash Off Off RedFlash Error
216 L2heaterrollerproblem GreenFlash Off Off RedFlash Error
217 Debowproblem GreenFlash Off Off RedFlash Error
218 Impresserproblem GreenFlash Off Off RedFlash Error
219 Impressersensorproblem GreenFlash Off Off RedFlash Error
220 Impresserheaterproblem GreenFlash Off Off RedFlash Error
221 Barcodescannerproblem GreenFlash Off Off RedFlash Error
222 Firmwareversionmismatch GreenFlash Amber GreenFlash RedFlash Error

Flash
223 Laminatorsystemmismatch GreenFlash Amber GreenFlash RedFlash Error

Flash
64 Troubleshooting
Messages from the XPS Card Printer Driver on the PC
TheCardPrinterDriverdisplaysthesamemessagesasthoseontheprinterLCDpanel.The
messagesthatdisplayonthePCprovideadditionalinformationabouttheconditionthat
causedthemessageandcontainrecoveryinstructions.Clicktheappropriatebuttontoclear
themessage.
MessagesdisplayonthePCthatsentthecardprintjob.
Ifyoucancelajobattheprinter,themessageisremovedfromthePC.Anyadditional
messagesforthecanceledjob(forexample,forabrokenribbon)donotdisplayonthePC.
Messagescandisplayinthebackground,behindtheapplicationsendingthecard.Onsome
operatingsystems,themessagedisplaysinthestatusbar.ClicktheblinkingExplorer(folder)
iconinthestatusbartoopenthemessage.
Ifmorethanonemessagewasissued,thenextmessagedisplaysafteryouclosethecurrent
message.
IfthereismorethanonecardprinterinstalledonthePC,messagesdisplayoneatatime.The
titlebarofeachmessageshowstheprintername.
IfthereismorethanonecardprinterinstalledonthePCandeachhasissuederrors,the
printerdriverdisplaysthemessagesreceived,evenifyouclearedtheerrorattheprinter.
TheCardPrinterDrivercanissuemessagesthatdonotdisplayontheprinterLCDpanel.Refer
toDriverOnlyMessagesonpage 80andDriverSDKMessagesonpage 82foralistof
thesemessages.
Messages from Printer Manager

PrinterManagerissuesmessagesthatdisplayinawebbrowserwindow.ClickContinueinPrinter
Managertocontinueworkingwiththeprinter.RefertoPrinterManagerinyourprinters
Other Messages
Thecardproductionapplicationyouusealsomaydisplaymessages.
Otherprinterscancausemessagesifmorethanonemodelofcardprinterisinstalled.

Respond to Messages
Youcanrespondtoprintermessagesusingtheprinterfrontpanelbuttonsorbyclickingthe
appropriateresponseinthemessagedisplayedbytheCardPrinterDriveronthePC.
Printer Messages
ThefollowingmessagesdisplayontheprinterLCDpanelandinamessageonthePCthatissued
thecardprintjobwhenyouusetheCardPrinterDriver.Usetherecoveryinstructionstorespond
tothemessage.
Themessagesthatdisplayaredeterminedbytheprintermodelandtheoptions
installedontheprinter.Themessagesdescribedinthefollowingsectionsmaynot
displayonallprinters.
Close and lock doors
Asecuredoorisphysicallyunlockedonthesystem.
1. Gentlytrytoopenallsecuredoorsonthesystem.
2. Closeanyopendoorandlocktheprinterand/orembosserusingthekey.
100: Request not supported
Theprinterdoesnotsupportthepersonalizationbeingrequestedforthecard.Thecardwillbe
canceled.
Changethecarddatatomatchtheprintersoptionsandsettings,orprinttoaprinterthatis
configuredtosupportthepersonalizationbeingrequested.
PresstheUSERbuttonontheprinter,orclickOKonthePCtoclearthemessage.
101: Job could not complete
Thecardtooktoomuchtimetocomplete.
Thecardwillbecanceled.
66 Troubleshooting
102: Card not in position
Thecardisnotpositionedintheprintercorrectly.
1. Opentheprinterandremovetheribboncartridge.
2. Turntheknobtoremovethecard.
3. Replacetheribboncartridgeandclosetheprinter.
PresstheUSERbuttonontheprintertoclearthemessage.OnthePC,clickRetry,orclickCancelto
cancelthecard.
103: Printer problem
Theprinterhadanerror.Thecardwillbecanceled.
1. PresstheprinterPOWERbuttontopowerofftheprinter.
2. PressthePOWERbuttonagaintopowerontheprinter.
ClickOKonthePCtoclearthemessage.
104: Critical problem
Theprinterhadaseriouserror.Thecardwillbecanceled.
1. PresstheprinterPOWERbuttontopowerofftheprinter.
2. Requestservice.
Thesystemmustremainpoweredoff.
105: Magstripe data error
Theprinterfailedtoverifythatthecorrectmagneticstripedatawaswrittenonthecard.
1. Makesurethatyouareusingmagneticstripecardsthatmatchtheprintersettings.
2. Makesurethatthecardsareplacedintheprintercorrectly.
cancelthecard.
HINTS&TIPS
Thecardmighthavebeenturnedthewrongway.
Thecardmightnothaveamagneticstripe.

106: Magstripe data not found
Theprinterdidnotfindmagneticstripedataoncard.
PresstheUSERbuttonontheprintertoclearthemessage.OnthePC,clickRetry,orclickCancel
tocancelthecard.
HINTS&TIPS
Thecardmightnotmatchprintersettingsorthedatasent.
Askthesystemadministratortoverifythatthecard,thedata,andtheprintersettingsmatch.
107: Magstripe read data error
Theprinterfailedtoreadthemagneticstripedatafromthecard.Thecardwillbecanceled.
HINTS&TIPS
Thedatamightuseadifferentformatthanthecurrentprintersetting.
Askthesystemadministratortoverifythatthecard,data,andprintersettingsmatch.
108: Magstripe read no data
Theprinterdidnotfindanymagneticstripedataoncard.Thecardwillbecanceled.
HINTS&TIPS
Thecardmighthavebeenturnedthewrongway.
Thecardmightnothaveamagneticstripe.
68 Troubleshooting
109: Print ribbon problem
Theprintribbonisnotmovingproperly.
2. Reposition,repair,orreplacetheribbonandadvancetherepairedareaonefullturn.
3. Replacetheribboncartridgeandclosetheprinter.
cancelthecard.
110: Print ribbon out or missing
Theprinterdoesnothaveusableribbon.Tocompletethecurrentcard:
2. Installanewribbonandcleaningroller.
3. Replacethecartridgeandclosetheprinter.
PresstheUSERbuttonontheprintertoclearthemessage.OnthePC,clickOK,orclickCancelto
cancelthecard.
HINTS&TIPS
Usedribbonhasnegativeimagesofprinteddata.Tokeepthedataconfidential,followyour
companypolicytodiscardusedribbon.
111: Card not picked
Theprinterdidnotpickacard.Tocompletethecurrentcard:
Forprinterswithaninputhopper,opentheinputhopper,addorrepositioncards,andclosethe
hopper.
Forprinterswithsinglecardfeed,pushthecardinuntiltheprinterpicksit.
cancelthecard.
112: Card hopper empty
Theprinterdidnotdetectcardsintheinputhopper.
Addcardstotheinputhopper.
cancelthecard.

113: Close cover to continue
Thecoverisopenortheprintribboncartridgeismissing.
Confirmthattheprintribboncartridgeisinstalledandthenclosethecover.
cancelthecard.
HINTS&TIPS
Makesurethattheribboncartridgeisinstalledproperlywiththecartridgehandleevenwith
theedgesoftheprinter.
Pressdownonthecoverridgestomakesurethatthecoverlatchesproperlyonbothsides.
114: Cover opened during job
Theprintercoverwasopenedwhileprinting.
Pushdownonthecovertolatchit.
PresstheUSERbuttonontheprintertoclearthemessage.OnthePC,clickRetry,orclickCancel
tocancelthecard.
HINTS&TIPS
Makesurethattheribboncartridgeisinstalledproperlywiththehandleevenwiththeedges
oftheprinter.
Pressdownonthecoverridgestomakesurethatthecoverlatchesproperlyonbothsides.
116: Magstripe not available
Theprinterdoesnothaveamagneticstripeoption.Thecardwillbecanceled.
Removemagneticstripedatafromthecardoruseaprinterthathasamagneticstripeoption
installed.
HINTS&TIPS
Toremovemagneticstripedata,youoryoursystemadministratormayneedto:
Clearacheckboxinthecardproductionapplication.
ChangethefontfromMagTrackxXPSCardPrintertoaprintablefontsuchasArial,Verdana,
orCalibri.RefertoMagneticStripeFontsinyourprintersDriverGuide.
70 Troubleshooting
117: Reader not available
canceled.
Changethecarddatatomatchtheprintersoptionsandsettingsorprinttoaprinterthatis
HINTS&TIPS
Toremovethereaderrequest,youoryoursystemadministratormayneedtoclearacheckboxin
thecardproductionapplication.
118: Print ribbon type problem
Theprintercannotusetheribboninstalled.Thecardwillbecanceled.
Useribbondesignedforthisprinter.
HINTS&TIPS
Purchaseribbonfromyourdealerorauthorizedreseller.
ChecktheDatacardwebsitefornewerfirmwarethatsupportsnewribbontypes.
119: Print ribbon not supported
HINTS&TIPS
Purchaseribbonfromyourdealerorauthorizedreseller.
ChecktheDatacardwebsitefornewerfirmwarethatsupportsnewribbontypes.

120: User paused the printer
Theprinterwaspausedwhileprinting.
TocompletethecurrentcardpresstheprintersUSERbutton.
OnthePC,clickOKtoclearthemessageandcompletethecurrentcard,orclickCanceltocancel
thecard.
HINTS&TIPS
IftheuserpressedtheUSERbuttonforseveralseconds,thecardhasbeencanceled.
Ifthismessageoccursoften,askyoursystemadministratortosetthebuttonsensitivitytoa
lowervalue.
121: Print ribbon not identified
Useribbondesignedforthisprinter.
HINTS&TIPS
Askyourdealerorauthorizedresellerforareplacementribbon.
122: Magstripe format problem
Themagneticstripedatasentdoesnotmatchtheformatsetintheprinter.Thecardwillbe
canceled.
PresstheUserbuttonontheprinter,orclickOKonthePCtoclearthemessage.
123: Insert new card side 1 up
1. Insertanewcardintheprinterwithside1facingup.
2. Ifthecardisnotimmediatelypicked,presstheprintersUSERbuttonorclickOK.
ClickCancelonthePCifyouwanttocancelthecard.
124: Insert same card side 2 up
1. Takethecardfromtheprinter.
2. Turnthecardoverendtoendsoside2isfacingup.
3. Insertthecardintheprinter.
72 Troubleshooting
149: Option not installed
canceled.
Changethecarddatatomatchtheprintersoptionsandsettings,orprinttoaprinterthatis
PresstheUserbuttonontheprinter,orclickOKonthePCtoclearthemessage.
HINTS&TIPS
Inthecardformat,dontincludereferencestohardwarethatcannotbeaccessedbythesystem.
Formoreinformation,refertoyourIDsoftwaredocumentationoraskyoursystemadministrator.
150: Print while unlocked
Theprinterisunlocked.Thecardwillbecanceled.
Makesurethatallaccessdoorsareclosedsecurelyandlocked.
151: Failed to lock
Anattempttolocktheprinterfailed.Thecardwillbecanceled.
1. Makesurethatallaccessdoorsareclosedsecurely.
2. Trylockingtheprinteragain.
HINTS&TIPS
Makesurethattherejecttrayisinstalledproperlybeforelockingtheprinter.
1. Turnanewcardoverendtoendsoside2isfacingup.

1. Takethecardfromtheprinterandturnitoverendtoendsoside2isfacingup.
1. Insertanewcardintheprinterwithside1facingup.
1. Takethecardfromtheprinterandturnitoverendtoendsoside1isfacingup.
172: Insert cleaning card
1. Insertcleaningcard.
ClickCancelonthePCifyouwanttocancelthecleaningcard.
173: Improper shutdown
Alwaysusethepowerbuttontopowerofftheprinter.
PressandholdtheUSERbuttontosettheprintertoReady.
74 Troubleshooting
Laminator Messages
ThefollowingmessagesdisplayontheprinterLCDpanelwhenyouareusingalaminatingsystem.
TheyalsodisplayinamessageonthePCthatissuedthecardprintjob.
177: Laminator not available
Theprinterandlaminatorcannotcommunicate.Thecardwillbecanceled.
1. Makesurethedatacablefromthelaminatortotheprinterissecurelypluggedin.
2. PresstheprinterPOWERbuttontopoweroffthesystem.
3. PressthePOWERbuttonagaintopoweronthesystem.
196: Laminator error critical
Thelaminatorhasencounteredacriticalerror.Thecardwillbecanceled.
2. Requestservice.Thesystemmustremainpoweredoff.
197: Laminator entry card problem
Thecardisnotwhereitshouldbeinthelaminator.
1. Openthelaminator.
3. Closethelaminator.
198: L1 area card problem
1. OpenthelaminatorandremovetheL1supplycartridge.
3. Replacethesupplycartridgeandclosethelaminator.
199: L2 area card problem
1. OpenthelaminatorandremovetheL2supplycartridge.
3. Replacethesupplycartridgeandclosethelaminator.

200: Laminator exit card problem
201: L1 supply problem
TheL1supplyisnotmovingproperly.Totryanothercard:
1. OpenthelaminatorandremovetheL1cartridge.
2. Reposition,repair,orreplacethesupplyandadvancetherepairedareaonefullturn.
3. Replacethecartridgeandclosethelaminator.
202: L1 supply out or missing
Thelaminatordoesnothaveusablesupplies.
2. Replacethesupply.
203: L1 supply type problem
Thelaminatorcannotusethesupplyinstalled.
Usesuppliesdesignedforthislaminator.
204: L1 supply not supported
205: L1 supply not identified
76 Troubleshooting
206: L2 supply problem
TheL2supplyisnotmovingproperly.Totryanothercard:
1. OpenthelaminatorandremovetheL2cartridge.
2. Reposition,repair,orreplacethesupplyandadvancetherepairedareaonefullturn.
3. Replacethecartridgeandclosethelaminator.
207: L2 supply out or missing
Thelaminatordoesnothaveusablesupplies.
2. Replacethesupply.
208: L2 supply type problem
209: L2 supply not supported
210: L2 supply not identified
211: L1 heater problem
212: L2 heater problem

213: L1 heater sensor problem
214: L2 heater sensor problem
215: L1 heater roller problem
216: L2 heater roller problem
217: Debow problem
Thelaminatorhasencounteredanerrorinthedebowarea.
1. Removethecard.
3. PresstheprinterPOWERbuttonagaintopoweronthesystem.
4. Iftheproblemoccursagain,requestservice.
218: Impresser problem
78 Troubleshooting
219: Impresser sensor problem
220: Impresser heater problem
221: Bar code scanner problem
Thebarcodescannercannotreadthebarcodeontheoverlay.Thiscanindicateascanner
problem,anunreadablebarcode,oranincorrectL1cartridge.
Trythecardagain.
Iftheproblemoccursagain,requestservice.
222: Firmware version mismatch
Theprinterandlaminatorfirmwareversionsarenotcompatible.Thesystemcannotlaminate
cardsuntilthefirmwarehasbeenupdated.
Updateboththeprinterandlaminatortothelatestfirmwareversions.
223: Laminator system mismatch
Theprinterandlaminatorarenotcompatible.
Thelaminatorisnotsupportedbyyourprintermodel.Contactyourserviceproviderforthe
correctlaminatormodel.

Driver-Only Messages
ThefollowingmessagesareissuedbytheCardPrinterDriveranddisplayonthePCthatsentthe
cardprintjob.ThesemessagesdonotdisplayontheprinterLCDpanel.
500: The printer is not available
Thecomputercannotcommunicatewiththeprinter.Tocompletethecurrentcard:
1. MakesurethattheprinterispoweredonandintheReadystate.
2. MakesuretheprinterisconnectedtothecomputerusingaUSBornetworkcable,butnot
both.
Whentheprinterisready,clickOK.
ClickCancelifyouwanttocancelthecard
501: The printer connection was lost
Thecomputerlostcommunicationswiththeprinterduringprinting.Thecardwillbecanceled.
1. Makesuretheprinterispoweredon.
2. Makesuretheprinterconnectiontothecomputerissecure.
ClickOKtoclearthemessage.
502: The card data is missing or is not usable
Theprinterdriverhasdetectedinvalidormissingdata.Thecardwillbecanceled.
Makesurethedatabeingsentisformattedproperlyandmatchestheoptionsandsettingsinthe
printer.
504: The card data is missing or is not usable
Theprinterdriverhasdetectedinvalidormissingdata.Thecardwillbecanceled.
Makesurethedatabeingsentisformattedproperlyandmatchestheoptionsandsettingsinthe
printer.
80 Troubleshooting
505: USB communication issue
Animportantdrivercomponentisnotrunning.Thecardwillbecanceled.
1. Restartthecomputer.Thecomponentshouldstartautomatically.
2. Ifthismessageisdisplayedafterrestarting,notifyyourprintersupportcontact.
506: A card is currently processing
Theprinterisbusyprocessinganinteractivejob.Thecardwillbecanceled.
Waituntilthecurrentcardiscompleteandthentryagain.
507: The printer is unlocked
Theprintermustbelockedtoprint.
Tocompletethecurrentcardmakesurethatallaccessdoorsareclosedsecurelyandlocked.
ClickOKtoclearthemessage,orclickCanceltocancelthecard.
508: The printer is shutting down
Theprinterisshuttingdownorresetting.Thecardwillbecanceled.
Whenprinterispoweredbackon,tryagain.
509: The printer is offline or suspended
Theprintermustbeonlinetoprint.
TocompletethecurrentcardpresstheprintersUSERbuttonuntiltheprinterreturnstotheReady
state.
510: The printer is unlocked
Theprintermustbelockedtoresumeprinting.
Makesurethatallaccessdoorsareclosedsecurelyandlocked.

Driver SDK Messages
ThefollowingmessagesareissuedwhenyouusetheCardPrinterDriverSoftwareDevelopment
Kit(SDK)todefineyourcardprinting.ThemessagesarereturnedbytheSDKtotheapplication
thatsenttheprintjob.ThesemessagesdonotdisplayontheprinterLCDpaneloronthePCthat
sentthejob.
ThemessagesreturnedtotheSDKaredeterminedbytheprintermodelandthe
optionsinstalledontheprinter.Thefollowingmessagesmaynotapplytoallprinters.
511: Cannot lock or unlock the printer. Locks are not installed.
Severity:Critical
512: Cannot lock or unlock the printer. The password is incorrect or invalid.
Severity:Critical
513: Cannot lock or unlock the printer. The printer is busy.
Severity:Notice
514: Cannot lock or unlock the printer. The cover is open.
Severity:Notice
515: Failed to lock or unlock the printer. The locks did not function.
Severity:Critical
516: Timeout expired before bar code could be read.
Severity:Notice
517: Wrong printer job ID.
Severity:Critical
82 Troubleshooting
Appendix A: CLM Laminator
ThisappendixprovidesinformationabouttheoptionalCLMlaminator
thatyoucanaddtoyoursystematthetimeofpurchaseorlater,asafield
upgrade.
About the Laminator System

AlaminatorsystemconsistsofaCDseriescardprinterandaCLMlaminator.Thesystemcanprint
cardsandapplyanoverlaymaterialonthefrontandbackofthecardforincreaseddurabilityand
security.Usinganoverlaymaterialwithholographicorothertransparentimagesalsoimproves
thesecurityofthecard.Thesematerialsaretamperevident,makingitdifficulttoreproduceor
modifyacard.
Yourlaminatormaylookdifferentfromtheoneshownintheillustrations,basedon
theoptionsinstalled.TheinformationdescribedinthisappendixappliestoallCLM
laminators.
Printer
Laminator
CD800 Card Printer Users Guide A-1

Outside the Laminator
Usethefollowinginformationtobecomefamiliarwiththelaminator.
Laminator Back and Left Side
PrinterMounting
CardEntry
Pins
Area
LaminatorStatus
Printer Light
MountingPin
RejectCard
Tray
PrinterMounting
Lock
LaminatorPower
Connection
PrinterMountingPins Thepinsaligntheprinterwiththelaminator.
PrinterMountingLock Thelocksecurestheprintertothelaminator.
LaminatorStatusLight Thelightshowsthestatusofthelaminator.Referto
LaminatorStatusLightonpage A3.
CardEntryArea Thecardentryareareceivesthecardfromtheprinterand
placesitintopositionforlaminating.
RejectCardTray Unfinishedcardsorcardsnotprocessedproperlyareplaced
intherejectcardtray.
LaminatorPower Thepowerconnectionprovidesapluginconnectorforthe
Connection laminatorpowersupply.
A-2 CLM Laminator

Laminator Status Light
Thestatuslightshowsthestatusofthelaminator:
Solidgreen Ready
Blinkinggreen Busy
Solidblue Idle/Sleeping
Blinkingblue Heating
Blinkingred Error
Laminator Front and Right Side
Impresser
(ifinstalled)
LaminatorAccess
DoorLock
CardOutput LaminatorAccess
Hopper Door
CardOutputHopper Thecardoutputhopperholdsupto100completedcards.
LaminatorAccessDoor Theaccessdoorprovidesaccesstothelaminatorsupplies.
LaminatorAccessDoor Theoptionallockprovidessecureaccesstothelaminator.
Lock Note:Ifthelaminatorhasalock,theprinteralsomusthavea
lock.
Impresser Theoptionalimpresserislocatedinsidethelaminatorjust
beforethecardexitslot.

Inside the Laminator
TheCLMlaminatorhasonestandardlaminator,intheL1position,withanoptionalsecond
laminatorintheL2position.Thelaminatorsapplytopcoatorpatchoverlaymaterialtothecard.
Topcoatisacontinuousfilmandpatchisadiecutpolyestershape.Bothlaminatorscanapply
eitheroverlaytype.RefertoLaminatorOverlayMaterialsonpage A6.
ManualAdvance
Knobs
OptionalBar
CodeScanner
L2Laminator
Laminator L2Transport
L1Laminator AccessDoor AccessDoor
ManualAdvanceKnobs Themanualadvanceknobsmovethecardthroughthe
laminatortoremoveitfromthesystem.Usetheknobsto
clearacardjam.
L1Laminator(green TheL1laminatorcartridgeholdstheoverlaymaterialand
cartridge) appliesittothecard.
L2Laminator(orange TheL2laminatorcartridgeholdsoverlaymaterialandapplies
cartridge) ittothecard.TheL2laminatorisoptional.
OptionalBarCode Thebarcodescannerreadsabarcodeprintedonspecial
Scanner serializedoverlaymaterialandmatchesittothecard
identificationinformation.RefertoSerializedOverlaywith
BarCodeonpage A8.
LaminatorAccessDoor TheaccessdoorprovidesaccesstotheL1andL2laminators
toloadsuppliesortoclearacardjam.
L2TransportAccessDoor TheL2transportaccessdoorreplacestheL2laminator
cartridgeiftheoptionalsecondlaminatorisnotinstalled.
Openthedoortoaccessthelaminatorcardtransport.
A-4 CLM Laminator

Ifyoursystemincludestheoptionalsecondlaminator(L2),makesurethatthe
laminatorcartridgeisalwaysinstalledevenifthecartridgeisnotloadedwith
overlaymaterial.Ifthecartridgeisnotinplace,cardsarenotsupportedasthey
travelthroughthesystemandcanfallintothebottomofthelaminator.
Laminator Configuration Label

ThelaminatorconfigurationlabelislocatedinsidethelaminatorbeneaththeL2cartridge.Open
thelaminatoraccessdoorandremovetheL2laminatorcartridgetoseethelabel.IfanL2
laminatorisnotinstalled,opentheL2transportaccessdoortoseethelabel.

Laminator Setup
Thelaminatingsystemsupportsfullcolorprintribbonsthatdonothaveatopcoat(T)panel,
includingYMCKandYMCKKribbon.Thetopcoatorpatchoverlayappliedbythelaminators
providesprotectionagainstwearandcolorfading,sotheprintribbontopcoatpanelisnot
needed.However,theDuraShieldclearoverlayrequiresthattheribbontopcoatbeappliedtothe
cardfirst.
Thesystemalsosupportsfullcolorprintribbonwithafrontsideultraviolet(UV)fluorescing
panel,YMCKFKT.TheUV(F)panelisdesignedtocreateanopticallyvariableimageonthecard.
RefertotheprintersDriverGuideforinformationaboutdesigningacardtouseaUVribbon.
Laminator Overlay Materials

TheL1andL2laminatorscanapplyeithertopcoatorpatchmaterial.Topcoatisacontinuousfilm
andpatchisadiecutpolyestershape.
Topcoat Patch
Patchoverlayshavearegistrationmarkthatisusedbytheprintertoalignthepatchwiththe
beginningofthecard.Theregistrationmarkisarectangularholebetweenthepatches.
Patchescancovertheentirecard,canhaveanopeningforasmartcardchip,orcancoverthe
cardunderthemagneticstripe.IfbothL1andL2laminatorsareinstalled,eachlaminatorcan
applydifferentoverlaymaterial.Forexample,youmightapplyapatchthatcoversthecomplete
cardonthefront,andapatchsizedforamagneticstripeontheback.
CompleteCard SmartCard MagneticStripe
A-6 CLM Laminator

Bothpatchandtopcoatoverlayscanbeclearorcanhaveatransparentholographicimageon
them.Theholographicmaterialsarecalledholographictopcoatorholographicpatchandcanbe
orderedwithacustomimage.
ClearPatch ClearTopcoat
RandomHolographicPatch RandomHolographicTopcoat
Inaddition,bothholographictopcoatandholographicpatchcanbedesignedwitharegistered
imagethatislocatedinthesamepositiononeachcard.Registeredholographictopcoathasa
registrationmarksothattheimagecanbealignedwiththecard.Refertotheprinters
InstallationandAdministratorsGuideforinformationaboutorderingoverlaymaterial.
RegisteredHolographicPatch RegisteredHolographicTopcoat
Ifyouuseacustomholographicoverlay,makesurethatyouknowthelocationof
importantcardfeatures,suchasphotosandlogos.Donotplaceholographicimages
wheretheyinterferewiththeappearanceofphotosormachinereadablefeatures.

Serialized Overlay with Bar Code
Serializedoverlayisaspecialpatchthatisdesignedtoprovideanadditionallevelofsecurityto
yourcards.Theoverlayincludesauniqueserializationcodematchedwithabarcode.The
optionalbarcodescannerinthelaminatorretrievestheuniquevalueprintedoneachserialized
overlaypatchbyreadingthematchingbarcodeprintedonthelaminationmaterialnexttothe
patch.Thisvalueisreturnedtoyourapplication,whichcanstoretheinformationinafileto
provideatraceableidentifierthatlinksthepatchappliedtothecardwiththeotherdatausedto
personalizethecard.
RegisteredHolographicSerializedPatch
ThebarcodescannerislocatedinsidethelaminatorinfrontoftheL1laminatorcartridge.The
serializedoverlayisalwaysloadedintheL1cartridge.
YoumustusetheXPSWindowsDriverSoftwareDevelopmentKit(SDK)toincorporateserialized
overlayinyourcardproduction.RefertotheSDKProgrammersReferenceGuideforcomplete
information.
A-8 CLM Laminator

Load Laminator Overlay Material
Loadtheoverlaymaterialinonelaminatorcartridgeatatime.
TheL1(green)andL2(orange)cartridgesfitonlyintheirassignedlocationsinside
thelaminator.Theyarenotinterchangeable.
1. Unlockandopenthelaminatoraccessdoor.
2. RemovetheL1(green)laminatorcartridge
fromtheprinter.Placethecartridgeona
smoothlevelsurfaceforloading.
3. Pushthereleaselatch(a)andopenthegate
onthelaminatorcartridge(b).
4. Removebothusedspoolsfromthecartridge(ifpresent).

5. Loadthenewrolloflaminatoroverlaymaterial.
a. Putthebluesupplyspoolonthebluesupply
spindleofthecartridge(c).Theoverlaysupply
rollcangoononlyonewayandonlyfitsonthe
correctspindle.
b. Puttheemptysilvertakeupspoolonthesilver
takeupspindle(d).
c. Turnthetakeupspoolclockwisetoremove
slackfromthematerial (e).Theoverlay
materialloadsinanSshape.
Makesurethattheoverlaymaterialisbetween
theguidesonboththetakeupandsupply
sidesofthecartridge.
6. Closethelaminatorcartridgegate (f).Pushitin
untilthelatchclicksinplace (g).Makesurethatthe
overlaymaterialisnotpinchedbythecartridge
gate.
7. Replacetheloadedlaminatorcartridgeinthe
printer.
8. RemovetheL2(orange)cartridge,ifinstalled,from
thelaminator.
9. Repeatsteps3through7toloadtheoverlayonto
theL2cartridge.
10. Closeandlockthelaminatoraccessdoor.
A-10 CLM Laminator

Card Design
Setupyourcarddesignusingyourcardproductionsoftwareoranotherapplication,suchas
MicrosoftWord.YoucanspecifyyourlaminationpreferencesusingtheCardPrinterDriver.Your
cardproductionsoftwarealsomayprovidelaminationsettings.
TheCardPrinterDriverallowsyoutospecifybothprinterandlaminationpreferences.Referto
yourprintersDriverGuideforcompleteinformationaboutsettingupprintingpreferencesand
laminationoptions.
Iftheprinterhasonelaminator,youcanapplytheoverlaymaterialtooneorbothsidesof
thecard.
Iftheprinterhastwolaminatorsusingdifferentoverlaymaterials,thequickestwayto
processacardistoapplytheoverlayinL1tothefrontofthecardandtheoverlayinL2tothe
backofthecard.
YoucanfinetunethesettingsthatcontroltheapplicationoftheoverlayusingPrinterManager.
RefertotheprintersInstallationandAdministratorsGuideforinformationaboutusingPrinter
Manager.
Verify Setup
Afteryousetuptheprinter,printseveraltestcardstodeterminehowwellthelaminatorapplies
materialtothecard.YoucanprinttestcardsfromtheCardPrinterDriver(refertotheprinters
DriverGuide),fromtheprinterLCDpanel(refertoPrintaTestCardonpage 20),orfromPrinter
Manager(refertotheprintersInstallationandAdministratorsGuide).Youmayneedtoprint
multipletestcardstomakesurethattheoverlayispositionedcorrectly.Thecardstock,thecard
design,andtheprintersenvironmentallcanaffecttheappearanceofcards.
Whenevaluatingacard,makesurethat:
Theoverlaysarebeingappliedproperly:
Eachoverlayisappliedcompletelytothecard.
Thematerialadhereswelltotheedgesofthecard.
Theoverlaydoesnotcomeoffwhenthecardisbentortwisted.
Thecardisdebowedcorrectly.
Theimpressionispositionedcorrectlyandhastheproperdepth.
Ifyouneedtomakeadjustmentstothelaminatororoverlaysettings,refertothePrinter
ManagersectionoftheprintersInstallationandAdministratorsGuide.

Clear Laminator Card Jam
1. Openthelaminatoraccessdoor.
2. RemovetheL1andL2(ifinstalled)laminatorcartridges.
3. Turnthemanualadvanceknobsinsideofthelaminatoruntilthecardisaccessible.
4. Removethecard.
5. Replacethelaminatorcartridges.
6. Closethelaminatoraccessdoor.
A-12 CLM Laminator

Clean the Laminator
Cleanthelaminatorwhenatleastonelaminatorcartridgeisloadedwithholographicoverlay
materialandanyofthefollowingaretrue:
Particlesappearonthelaminatedcards.
Particlesarevisibleinsidethelaminator.
Forexamplesofproblemsthatrequirelaminatorcleaning,refertoLaminatorProblemson
page 55.
Thisprocedureusesadoublesided,stickycleaningcardthatremovesholographic
overlayparticlesfromthelaminator.WhenyoucleantheCDsystemusingaregular
cleaningcard,thecardalsomovesintothelaminatorandcleansthelaminator
rollers,thecardentryarea,andtheimpresserexitrollers.Thisissufficientifyouare
notusingholographicoverlay.RefertoRunaCleaningCardonpage 32.
1. UnlockthelaminatoraccessdoorandremovetheL1andL2laminatorcartridges.
2. Removeprintedcardsfromtheoutputhopper,ifnecessary.

3. Removetheprotectivepaperfrombothsidesofthedoublesided,stickylaminatorcleaning
cardandinsertthecardundertherollersofthecardexitslotofthelaminator.Whenitisin
thecorrectlocationandpushedinfarenough,thecardstaysinplace.
4. UsetheLCDmenusystemtostartthecleaningcycle.
a. BeginwhentheprinterdisplaysReadyandtheUSERbutton
showssteadygreen.PresstheUSERbutton.
c. Maintenancedisplaysonline2oftheLCDpanel.PressENTER
toentertheMaintenancemenu.
d. CleaningCarddisplaysonline2oftheLCDpanel.Press
e. Printerdisplaysonline2oftheLCDpanel.Pressthedown
arrow.
A-14 CLM Laminator

f. Laminatordisplaysonline2.PressENTER.
g. Startdisplaysonline2oftheLCDpanel.PressENTERtostart
thecleaningprocess.
h. InsertcleaningcarddisplaysontheLCDpanel.Pressthe
USERbuttontostartthecleaningcycle.
Thelaminatorpullsthecleaningcardfromthecardexitslotintothelaminatorandmovesit
backandforththroughtheL1andL2cartridgeareas,thecardentryarea,andtheexitrollers
severaltimes.Ifthesystemhaslocks,theusedcardisejectedintothelaminatorrejecttray.If
thesystemdoesnothavelocks,theusedcardisejectedintothelaminatoroutputhopper.
5. Inspectthelaminatorcartridgesforparticles.Ifparticlesarepresent:
a. Retrievethelaminatorcleaningcardanduseittoremovetheparticlesofoverlay
materialfromthecartridges.
b. Ifparticlesstillremainonthecartridgeandinsideofthelaminator,useavacuumcleaner
withasmallplastichoseattachmenttocarefullyremovetheparticles.Alsocleanany
remainingparticlesfromtheoutputhopper.
HINTS&TIPS
Ifthecleaningcardisnotpulledintothelaminator,thecardisnotinthecorrectposition.The
cleaningcardmustbelocatedundertherollersofthecardexitslotinsidetheoutputhopper.
Attheendofthelaminatorcleaningcycle,thecardcansticktotherollersintheoutput
hopper.Pullonthecardtoremoveit.
Discardthelaminatorcleaningcardafteroneuse.
Avoidcontactwiththeheatedroller,whichcontainssensitiveelectroniccomponents.
Ifcleaningthelaminatordoesnotsolvetheproblem,contactyourserviceproviderfor
assistance.

A-16 CLM Laminator

527443-001B CD800 UserGuide

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Datacard CD800 Card Printer

Part No. 527443-001, Rev. B

Notice for Canada

Notice for Europe

Notice for China (Simplified Chinese)

Notice for Taiwan (Traditional Chinese)

Notice for Japan

Korea Communications Commission (KCC) statement

Revision Date DescriptionofChanges

Chapter 2: About the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 3: Using the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 5: System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

About this Manual

CD800 Card Printer Users Guide 1

About the CD800 Card Printer

CD800 Card Printer Users Guide 3

4 About the Printer

CD800 Card Printer Users Guide 5

6 About the Printer

CD800 Card Printer Users Guide 7

8 About the Printer

CD800 Card Printer Users Guide 9

How the Card Travels

CD800 Card Printer Users Guide 11

Tasks and Users

12 Using the System

Down Arrow, Up Arrow, and Enter Key

CD800 Card Printer Users Guide 13

14 Using the System

CD800 Card Printer Users Guide 15

16 Using the System

CD800 Card Printer Users Guide 17

Retrieve an IPv4 Address

18 Using the System

CD800 Card Printer Users Guide 19

20 Using the System

CD800 Card Printer Users Guide 21

Print a Test Card

22 Using the System

CD800 Card Printer Users Guide 23

Load the Print Ribbon

24 Using the System

Load the Cleaning Sleeve

CD800 Card Printer Users Guide 25

26 Using the System

Before Starting to Print

CD800 Card Printer Users Guide 27

Print from ID Software

Print from Other Software

Clean the Printer

CD800 Card Printer Users Guide 29

CD800 Card Printer Users Guide 31

CD800 Card Printer Users Guide 33

CD800 Card Printer Users Guide 35

CD800 Card Printer Users Guide 37

CD800 Card Printer Users Guide 39

CD800 Card Printer Users Guide 41

CD800 Card Printer Users Guide 43

Card Printer Driver Problems

The Card Printer Driver does not detect the USB-connected

CD800 Card Printer Users Guide 45

CD800 Card Printer Users Guide 47

Problem ProbableCause Solution