Resume Guide 1

TABLE OF CONTENTS
INTRODUCTION ............................................................................................................. 3
RESUMES ...................................................................................................................... 4
Resume Style ........................................................................................................... 4
Some Resume Writing Strategies ............................................................................ 4
Resume Design Tips ................................................................................................ 5
What to Include in your Resume .............................................................................. 5
Writing One-Liners ................................................................................................... 6
Action Verbs ............................................................................................................. 8
Resume Checklist .................................................................................................... 9
COVER LETTERS ........................................................................................................ 10

Suggestions for Creating a Good Cover Letter ...................................................... 10
APPENDICES ............................................................................................................... 11
APPENDIX A ADMINISTRATIVE ASSISTANT .................................................... 12
APPENDIX B FOREPERSON............................................................................. 16
APPENDIX C SUPERINTENDENT ..................................................................... 20
APPENDIX D MANAGER, PUBLIC HEALTH EDUCATION ................................ 24
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Resume Preparation Guide
INTRODUCTION
To help you prepare for job competitions at the City of Toronto
While some of the following information can be applied to any job search, the material in
this document relates specifically to the process at the City of Toronto.
This booklet covers the following topics:
Resumes
Cover letters
Application for Internal Job Posting
In the appendices section, you will find sample resumes and cover letters responding to
typical City of Toronto Job Postings.
We hope that you will find this information useful.
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RESUMES
Methods of writing resumes have changed considerably in recent years. If you have not
updated yours for some time, or if you have never prepared one, this information
package will assist you in working through the process.
An effective resume:
Is only two to three pages long
Markets your strengths
Stresses your accomplishments and achievements, rather than listing your duties
Is customized for the specific job to which you are applying
Addresses how your skills and abilities meet the key qualifications of the job
Is easy to read
Creates a positive visual impact
Resume Style
You are encouraged to prepare your resume in chronological order when applying for
job opportunities at the City of Toronto. Your resume should:
List your work experience in reverse chronological order, in other words begin with
your most recent work position
Summarize work experience of more than 10 years ago (unless directly relevant to
the job for which you are applying).
Advantages of Chronological Style Resume include the following:

Emphasizes previous job titles and employers showing career development
Clearly demonstrates experience in same field
Shows your job history
Demonstrates progressive movement up the ranks
Some Resume Writing Strategies
Consider using a summary of qualifications or profile section at the beginning of your

resume that will clearly and concisely describe your strengths and qualifications.
Do not include everything you have ever done in your resume. It should summarize
your most recent and most significant achievements and accomplishments, not list
your job duties.
Prioritize the one-liners outlining your accomplishments in each section, putting the
most significant ones first.
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Resume Design Tips
Select a pleasing font that is easily readable and proportionally spaced, e.g. Arial,
CG Times, Times Roman.
Dont mix more than two types of font in the same document.
Use an 11 or 12 font size. You want to make it as clear as possible for the reader.
Bolding is more effective if used sparingly. Do not use shading when formatting.
Avoid using total capitalization, italics or underlining. They can make the document
more difficult to read. Overdoing the use of fancy graphics or visuals can distract the
reader from the content.
Make sure the page is not too crowded. Leave plenty of white space with generous
margins and indentations.
Minimize the use of acronyms and abbreviations.
What to Include in your Resume

1. Personal Information
Your name, address, phone numbers (including area code), and e-mail address.
2. Highlights (or Summary) of Qualifications
Is used to market your most important and relevant qualifications. It should immediately
follow your name and address section. Often, the highlights section includes a statement
about your strengths as related to your work experience that makes you a suitable
candidate for a particular job. It sometimes helps to imagine how someone who knows
might describe your strengths.
Highlights may include:
* The number of years of relevant experience
* Any specialized training or formal credentials
* A significant accomplishment or successful endeavour
* A statement about your level of commitment, work attitude or values
3. Work Experience
In a chronological resume, list your work experience in the reverse chronological order of
years worked in each of your jobs. (Do not include months unless you have been in a
position for under a year.) Your job title and division should be clearly recorded (in bold).
Use four or five one-liners to describe your significant accomplishments. Whenever
possible try to quantify your achievements stressing successful results.
4. Education
List only your degree or diploma (or highest grade achieved), and the educational
institution. Put your highest education level or most recently attained degree/diploma first.
If you have had post-secondary education, do no include high school information.
Academic awards and/or scholarships can be mentioned, but do not list specific courses
unless they are directly related to the position. This section usually goes at the end of your
resume, unless you have had very little work experience, in which case it can be placed
immediately following your personal data, before the work experience section.
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Additional Resume Sections

Languages List verbal and written skills if they are relevant to the
position
Awards Include if appropriate and relevant to the position
Publications List published work that is relevant to your career
Professional Affiliations/ Include if relevant to the position (See page 27)
Memberships
Volunteer Experience/ Include if relevant to the position or if you have minimal paid
Community Involvement work experience (See page 15)
Hobbies/Interests Include only if relevant to the job.
Emphasize achievements
What not to Include in your Resume
A list of references
A statement that references are available on request as this is assumed. Instead,
take a list of your references with you to the interview.
Additional personal data, such as your date of birth, marital status, or your social
insurance number. As the Ontario Human Rights Code prohibits discrimination on
the basis of such information, it is best not to include it on your resume.
A sentence stating your career objective. This serves no useful purpose if it merely
repeats the title of the position for which you are applying. If you include a cover
letter, it would be better to include the information in your letter.
(If you feel strongly about including this section, make sure that it provides
new and useful information to the reader concerning your career
objective, and that it is as brief as possible.)
Writing One-Liners
A one liner is a means of describing an accomplishment, skill or responsibility as brief
and concise as possible, using point form. They prevent you from using unnecessarily
wordy sentences in your resume.
In a chronological resume
Use present tense for current job
Use past tense for previous jobs
Structure
Start each one-liner with an action verb
State what you did and what you accomplished using many verbs try to quantify
and qualify whenever possible.
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Show the results of your actions and the benefits to the organization
For Example: - How you saved money, and how much

- How you increased productivity
- How you solved a problem
- How you built a relationship
Examples of One-Liners
Successfully handled over 100 phone calls a day, directed them to appropriate staff
or took messages as needed
Rearranged the office filing system based on a personally devised plan, which led to
more efficient file retrieval by the staff
Developed an extensive equipment maintenance program resulting in reduced
downtime, lower repair costs and improved service
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Action Verbs
(From Y. Parkers, The Damn Good Resume Guide)
Management Skills developed guided coached
administered directed informed counselled
analyzed drafted instructed demonstrated
assigned edited persuaded diagnosed
attained enlisted set goals educated
chaired formulated stimulated expedited
consolidated influenced trained facilitated
contracted interpreted familiarized
coordinated lectured Financial Skills guided
delegated mediated administered motivated
developed moderated allocated referred
directed negotiated clarified rehabilitated
evaluated persuaded appraised represented
executed promoted audited
improved publicized balanced Clerical or Detail Skills
increased reconciled budgeted approved
organized recruited calculated arranged
oversaw spoke computed catalogued
planned translated developed classified
prioritized wrote forecasted collected
produced managed compiled
recommended Research Skills planned dispatched
reviewed clarified projected executed
scheduled collected reconciled generated
strengthened critiqued researched implemented
supervised diagnosed inspected
evaluated Creative Skills monitored
examined acted operated
Technical Skills
extracted conceptualized organized
assembled
identified created prepared
built
inspected customized processed
calculated
interpreted designed purchased
computed
interviewed developed recorded
designed
organized directed retrieved
engineered
reviewed establish screened
fabricated
summarized fashioned specified
maintained
surveyed founded analyzed
operated
systematized illustrated tabulated
overhauled
initiated validated
programmed Teaching Skills
remodelled integrated
adapted introduced Accomplishment Verbs
repaired advised invented Achieved
solved clarified originated Expanded
upgraded coached performed Improved
communicated planned Pioneered
Communication Skills
coordinated revitalized Reduced
addressed
demystified shaped Resolved
arbitrated
developed Spearheaded
arranged
enabled transformed
authored Helping Skills
encouraged
collaborated assessed
evaluated
convinced assisted
explained
corresponded systematized
facilitated
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Resume Checklist
Is it brief and concise?

Does it stress accomplishments rather than duties?
Are your action verbs consistent and in the right tense?
Have you quantified accomplishments whenever possible?
Are your most important one-liners at the top of each section?
Are your jobs listed in reverse chronological order?
Have you included your address, telephone number and e-mail address?
Is your name on each page?
Is it well spaced and easy to read?
Have you edited carefully? Did you ask someone else to proof read it for you?
Are your pages numbered?
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COVER LETTERS
Cover letters provide you with an opportunity to introduce yourself to the reader and to
demonstrate why you are a suitable candidate for a particular position. A well written
cover letter can create a positive first impression!
You should use the cover letter as a means of expressing your interest in the position as
well as highlighting why you are an ideal candidate. Finally, the cover letter provides an
opportunity to share anything special that you feel will set you apart from the
competition. If you claim a skill or accomplishment in your letter, make sure that it is
substantiated in your resume.
What cover letters can reveal about you:

Your written communication skills
Your organizational skills
Your social skills
Your personal style
Your management approach
Your focus and priorities
A well written cover letter will:

Catch the interest of the reader
Highlight how your skills meet the employers needs
Direct the readers attention to your strong points
Set you apart from the competition
Suggestions for Creating a Good Cover Letter

Cover letters are usually one page in length. However, it is acceptable to use a two
page cover letter for City competitions to illustrate why you are a good fit for the
position
Express interest in the position
Indicate how your strengths meet the key qualifications of the Job Posting
Show that you have done your homework and familiarized yourself with the
important issues in the unit and the division
Show how your skills and experience can make a contribution to the organization
Thank the reader for considering your application
Use spell-check, and have someone edit for grammar
Keep it well organized and concise
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APPENDICES
SAMPLE cover letters and resumes for the following Job Opportunities:
A. Administrative Assistant
B. Foreperson
C. Superintendent
D Manager of Public Health Education
Page | 11
APPENDIX A ADMINISTRATIVE ASSISTANT
Major Responsibilities
Provide a wide range of clerical, administrative and support services

Draft correspondence and reports
Type financial statements and related reports
Prepare graphs and charts of financial data
Assist in the preparation, submission and monitoring of the section budget
Input data into and maintain various computerized divisional management
information systems
Book meeting rooms
Prepare notices of meetings and agendas, take minutes and prepare reports for
circulation
Maintain the petty cash fund, arrange for the maintenance of office equipment
and supplies
Prepare purchase requisitions, purchase orders and disbursement vouchers
Respond to in-person and telephone inquiries and act as relief for the sections
receptionist.
Key Qualifications
Demonstrated secretarial or clerical experience handling a broad range of

administrative functions
Extensive experience using Microsoft Office Suite
Experience with the Citys budgeting, purchasing, accounting and payroll
systems
Demonstrated ability to accurately handle detailed information
Excellent work organization and time management skills
Excellent interpersonal and communication skills
Ability to exercise independent judgement and discretion in dealing with
confidential operational matters and management staff
Knowledge of municipal operations, council proceedings, divisional and political
issues
Ability to perform duties with minimal supervision
Proven ability in providing support to division committees including taking
minutes and follow up activities
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APPENDIX A
1721 Lawrence Street East
Pickering, Ontario
N2G 1K6
June 26, 2011
Mr. Carl Anderson

Human Resources Consultant
City of Toronto
5th Floor, Metro Hall
55 John Street
Toronto, ON M5V 3C6
Dear Mr. Anderson:
Attached is my resume in response to the internal posting, File # XXXXXXX for an

Administrative Assistant. This position would provide an exciting opportunity for me to use
my administrative and accounting skills.
Highly skilled in handling a wide range of administrative activities in a demanding

environment, I have typed financial reports and statements, composed and typed
correspondence, prepared agendas, minutes and reports, and produced charts and graphs
for presentations. In addition, I have assisted in the preparation of the annual budget,
monitored income and expense accounts, and entered data into spreadsheets and
databases. As well, I have the ability to accurately organize and handle detailed information,
as illustrated through the initiative I took to create an effective office services manual.
I have a Secretarial Administration Diploma from Sheridan College and over twelve years
progressive experience in senior administrative-clerical positions. I am dedicated and hard
working, and I am recognized for producing high quality work on a timely basis. I have
demonstrated excellent interpersonal and customer service skills through many interactions
with members of the public. My performance evaluations have consistently been at the
above average and outstanding level.
I would be pleased to have the opportunity to further discuss how I could contribute to the
success of the Corporate Finance Division. You can reach me on a confidential basis at
(416) 392-9999.
Thank you for your consideration, and I look forward to hearing from you in the near future.
Sincerely,
Susan Chung
Enclosure
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APPENDIX A
CHRONOLOGICAL
Susan Chung
1721 Lawrence Street East
Pickering, Ontario N2G 1K6
Home: (905) 693-5642
Business: (416) 392-9999
schung@hotmail.com
Career Summary
Over twelve years experience in administrative and clerical positions. Well developed
organization, planning and administration strengths. Highly skilled in the use of word
processing, spreadsheet and database software applications. Typing speed of 75 w.p.m.
Proficient in the use of Microsoft Office Suite. Excellent time management skills that allow
me to consistently meet deadlines.
Work Experience
2000 Present, Revenue Billing Clerk, Revenue Services Division, City of Toronto
Create a unique office services manual for work area, resulting in clear and
consistent use of accounting systems and timeframes and increased efficiency.
Compose and type accurate divisional correspondence and committee reports in a
timely and detailed manner.
Type monthly financial reports, which requires accuracy, legibility and professional
formatting.
Arrange and attend committee meetings, record minutes and prepare reports for
signature, resulting in consistent flow of communication.
Calculate bi-weekly payroll information from timesheets; enter payroll and personnel
information into mainframe database, contributing to more efficient payroll
procedures.
1996 2000, Clerk, Purchasing Division, City of Toronto

Created new inventory control spreadsheet, resulting in better tracking and
efficiency.
Maintained petty cash fund including reconciliation, reimbursement and general
ledger coding of vouchers.
Maintained office supplies inventory and ordered replacement stock.
1993 1996, Budget Clerk, Nainsmith Industries, Ajax

Assisted accountant in the preparation of the annual budget.
Monitored income and expense general ledger accounts, prepared list of differences
and investigated reasons for discrepancies, saving company money.
Prepared bank reconciliations and investigated differences for companys five bank
accounts resulting in accurate allocation of funds.
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Susan Chung 2
1991 1993, Data Input Clerk, General Motors, Oshawa

Input 5,000 accounts payable invoices into accounting database on a monthly basis.
Interacted with accountants on a regular basis, ensuring details were accurate.
1989 1991, Clerk-Receptionist, Mayers Motors, Pickering

Responded to over 40 customer inquiries daily in a professional and courteous
manner.
Extracted information from corporate customer database and utilized mail merge
feature of word processing software to produce 2000 individually addressed letters
and envelopes.
Produced charts and graphs using PowerPoint for a presentation by the company
president, resulting in positive feedback from president and customers.
Education
Secretarial Administration Diploma, Sheridan College, Toronto, 1992

Accounting I and II, Centennial College, 1989
Additional Training and Development
City of Toronto Courses:

Microsoft Office Suite, March 2002
GroupWise 5, October 2000
Dealing with the Public, April 1999
Other Courses:
Reducing Stress on the Job, March 2003
Effective Time Management Skills, October 2001
Handling Difficult People, September 2001
Volunteer Experience/Community Involvement

Treasurer for Neighbourhood Watch program, 2000 - Present
Fundraiser and Coordinator for annual Heart and Stroke Foundation Campaign, 1999
Computer Hardware and Software

Hardware: Mainframe, data terminals, personal computers
Operating Systems: Windows 2000, Unix Operating System
Software: Microsoft Office Suite, Acc Pac 7.0 General Ledger, Accounts Receivable,
Accounts Payable, GroupWise 5.0
Page | 15
APPENDIX B FOREPERSON
Major Responsibilities:
Directs and coordinates the activities of staff

Ensures the quality of work meets divisional specifications and standards
Prepares daily work records for employees and completes employee time cards
Makes daily checks of equipment to ensure safe operation
Enforces safety regulations
Prepares Workers Accident Reports Safety and Insurance Board
Prepares requisitions for services and materials and follows up on services
Prepares written reports for over expenditures of budgeted items
Reports to the Superintendent employees who may require disciplinary action
Schedules vacations to ensure minimum disruption of work
Key Qualifications:
Several years experience in directing and coordinating the activities of

employees
Experience in ensuring that the quality of work meets standards and
specifications
Secondary school or approved equivalent experience
Good interpersonal skills
An ability to prepare accurate/concise reports
Experience in material management
Must be familiar with the Occupational Health and Safety Act and Regulations
that apply to the work
Excellent verbal and written communication skills
Must be physically capable of performing required duties
Must be available to work shifts and weekends
Page | 16
APPENDIX B
325 McArthur Drive
Toronto, Ontario M4J 2S3
June 26, 2011
Mr. William Saddler

City of Toronto, 5th Floor, Metro Hall
55 John Street, Toronto, ON M5V 3C6
Re: Position # XXX XXX XXX

Foreperson
Dear Mr. Saddler:
Attachd is my resume in response to the above employment opportunity. As my background

is an excellent fit with your requirements, I believe that I could make a valuable contribution
to your team.
I have seven years of experience in scheduling and directing the daily work activities of
production teams, ranging in size from 20 to 30 employees. Working as a quality control
inspector in a plant specializing in the manufacturing of semi-conductors, I have learned the
principles involved in ensuring that the quality of work conforms to both corporate and
customer standards. My plant experience has also given me extensive knowledge of
materials management.
I have solid experience in creating accurate and concise reports. My most comprehensive
report was a 120 page document on materials management and efficiency methods that
was positively received by both front line workers and management.
I graduated from high school with a Technical Diploma, and I have gained comprehensive
knowledge and understanding of the regulations and guidelines of the Occupational Health
and Safety Act, WHMIS and Workers Safety and Insurance Board. I applied this knowledge
when I held the position as chair of a successful joint occupational health and safety
committee.
I also have exceptional interpersonal skills. On my most recent performance evaluation, my

manager commented on my ability to direct staff in a kind but assertive manner.
success of the organization. You can reach me during the day on a confidential basis at
(416) 394-7676.
Sincerely,
Loren Jones
Enclosure
Page | 17
APPENDIX B
CHRONOLOGICAL
Loren Jones
325 McArthur Drive
Toronto, Ontario M4J 2S3
Home: (416) 693-5642
Business: (416) 394-7676
ljones@hotmail.com
Career Profile
Seven years experience in directing and coordinating the activities of staff. Demonstrated
experience and knowledge of quality control systems and measures. Extensive experience in
creating thorough and concise reports. Excellent team player, able to work well with all levels
of staff. Effective use of time management skills ensures that work is delivered on schedule
in accordance with workplace safety practices and regulations.
Work Experience
Foreman/Woman, Works & Emergency Services 1996 Present

City of Toronto
Plan work schedules and direct activities for diverse staff of 20, meeting organizational
standards and the developmental needs of employees.
Developed a quality assurance system to meet client and corporate standards, increasing
productivity and output by 25 per cent.
Ensure that production conditions meet government and division guidelines and regulations.
Provide feedback to supervisor on employees work performance resulting in defined
training and development needs and consistent performance.
Complete daily activity reports and weekly time cards in a detailed and timely manner.
Complete monthly report outlining reasons for discrepancies from budgeted
costs for both labour and materials, resulting in improved systems and efficiency.
Schedule staff vacations to minimize work disruption.
Lead Hand Jackson Potato Chip 1992 1996

Toronto
Directed daily work activities of a staff of 30 employees, providing needed training,

motivation and support.
Liaised with supervisor in prioritizing work orders, leading to optimum assembly line
efficiency.
Arranged for service of plant equipment in event of mechanical malfunction,
consulting with various technicians and receiving various estimates resulting in cost
repair savings.
Chaired divisions joint occupational health and safety committee, resulting in 20%
reduction of workplace injuries.
Page | 18
Loren Jones Page 2
Calculated quantities and prepared requisitions for production supplies resulting in

decreased waste of materials and resources.
Counted inventory of production materials on a monthly basis, ensuring supplies
were available and accessible.
Completed WSIB forms for injured workers in a thorough and timely manner.
Quality Control Inspector Nainsmith Industries 1987 1992

Ajax
Ensured that components met customer and company specifications.

Prepared daily inspection reports on product discrepancies resulting in better quality
control.
General Labourer Nainsmith Industries 1985 1987

Ajax
Worked on assembly line in production of semi-conductors, ensuring that products

met company standards.
Filled out required paperwork in a timely and legible manner.
Education
Technical Diploma, Toronto East High School, 1985
City of Toronto Courses

Dealing with Difficult Employees; Reducing Stress on the Job
Other Courses
Ensuring Quality Control; Effective Time Management Skills; Safety in the Workplace;
WHMIS
Page | 19
APPENDIX C SUPERINTENDENT
Schedules, coordinates and directs the activities of a staff of 300
Sets performance standards and monitors staff performance to ensure quality of work
is maintained
Interviews and makes recommendations regarding hiring and promotions
Provides positive and negative feedback to managers and staff
Conducts disciplinary meetings and recommends termination, if necessary
Confers with workers or their representatives to resolve grievances and other
employee problems.
Prepares correspondence and reports on complaints and disciplinary actions
Ensures that working environment meets government regulations and guidelines
Prepares a monthly report of activities
Authorizes requests for material requisitions and overtime for staff
Assists in the preparation of the Annual Budget by providing estimates for labour,
equipment, upkeep and repairs and general supplies
Makes recommendations on specifications of new equipment
Key Qualifications
Extensive supervisory experience
Considerable experience in the preparation of detailed and accurate reports
Excellent interpersonal and conflict resolution skills
Proven ability to work in a team environment
Thorough knowledge of the Occupational Health and Safety Act and applicable
regulation, Collective Agreements, the Ontario Human Rights Code and divisional
policies
Possession of a valid Ontario Drivers License Class G and the ability to obtain a
City Driver's Permit which includes meeting all conditions set out in the City of Toronto
Driver/Operator Fleet Safety Policy
Willingness to work shift work
Page | 20
APPENDIX C
398 Jackson Drive
Mississauga, Ontario
L4G 1K6
June 26, 2011
Mr. William Saddler

City of Toronto
5th Floor, Metro Hall
55 John Street
Toronto, ON M5V 3C6
Dear Mr. Saddler:
Attached is my resume in response to the posted job opportunity for the position of
Superintendent, file # XXX XXX XXX. This position appears to be an exciting opportunity
where my extensive management and report writing experience will be of benefit to your
unit.
My 15 years of supervisory experience includes the scheduling and directing of activities

of a large production team, as well as involvement in the hiring, promotion and appraisal
of employees. I also prepare monthly divisional management reports, many of which
have directly influenced the implementation of new training and development
opportunities for staff.
My interpersonal skills are exceptional. On my most recent performance evaluation, my

manager commented on my ability to direct staff in a kind but assertive manner.
Currently, I am a member of the Management and Labour Relations Committee and take
an active role in the resolution of grievance issues. This involvement has enabled me to
develop superior conflict resolution skills that I can apply to the Superintendent position.
Furthermore, I have thorough knowledge of the Occupational Health and Safety Act and
other regulations that are relevant to the workplace. I also possess a valid Class G
drivers license and am willing to do shift work.
success of your unit. You can reach me during the day on a confidential basis at (416)
396-1111, or during evening hours at (905) 625-9897.
Thank you for your consideration. I look forward to hearing from you in the near future.
Sincerely,
Leslie Neumark
Enclosure
Page | 21
APPENDIX C
CHRONOLOGICAL
Leslie Neumark
398 Jackson Drive
Mississauga, Ontario
L4G 1K6
Home: (905) 625-9897
Business: (416) 396-1111
lneumark@hotmail.com
Career Profile
Fifteen years experience in supervising the activities of staff. An excellent team player
who works well with people at all levels of an organization. Excellent communication and
conflict resolution skills. Thorough knowledge of workplace safety practices and
regulations gained through practical experience. Effective use of time management skills.
Work Experience
1993 Present Divisional Supervisor City of Toronto

Supervise a staff of 150 employees through five foremen/women resulting in
excellent performance and productivity.
Interview, hire, conduct performance reviews and recommend disciplinary action
when necessary.
Recommend new operating equipment and procedures resulting in annual
savings of $5 million dollars.
Liaise with HR in other divisions and organizations regarding employee problems
and worker assistance programmes resulting in improved environment and
morale.
Attend management and labour relations meetings, fostering strong relationships
and communication.
Prepare accurate monthly divisional management reports proposing workplace
improvement initiatives for implementation.
Assist in the preparation of the annual budget; monitor expenses to budget on a
monthly basis.
1988 - 1993 Foreperson City of Toronto

Planned work schedules and directed activities for a staff of 20, using
communication and interpersonal skills.
Improved workplace safety by introducing new policies, procedures and
equipment, resulting in decreased accidents and injuries.
Page | 22
Leslie Neumark 2
Developed an extensive equipment maintenance program, resulting in reduced

downtime, lower repair costs and improved service.
Ensured that quality of work met customer and division standards.
Completed monthly report outlining reasons for discrepancies of labour and material
costs from budget.
1984 1988 Lead Hand Jackson Potato Chips Toronto

Directed daily work activities of a staff of 30 employees.
Chaired divisions joint occupational health and safety committee resulting in
improved workplace conditions and fewer accidents.
1979 1984 General Labourer Nainsmith Industries Ajax

Worked on general assembly line in the production of semi-conductors.
Education
Technical Diploma, Toronto East High School, 1979
City of Toronto
Dealing with Difficult Employees, February 2002
Reducing Stress on the Job, September 2001
Conflict Resolution in the Workplace, August 2001
Other Courses
Ensuring Quality Control, March 2003
Effective Time Management Skills, February 2003
Safety in the Workplace, September 2002
W.H.M.I.S., April 2002
Principles of Corporate Budgeting for Non-Financial Managers, September 2000
Page | 23
APPENDIX D MANAGER, PUBLIC HEALTH EDUCATION
Supervises the researching, planning, development, coordination and
implementation of short-term and long-term programs aimed at educating the
general public regarding health and lifestyle issues
Sets standards for content, quality and delivery of programs and educational
materials
Ensures programs are uniformly delivered across the City
Conducts evaluation of programs and initiates changes when necessary
Acts as spokesperson and liaison between Toronto Public Health and the media on
major health matters
Identifies emerging trends and issues in public health and makes recommendations
for communications/public relations/ media policy initiatives and strategic directions
Supervises a staff of 20 health nurses engaged in the delivery of public health
education programs and a staff of three engaged in administrative functions
Delivers presentations to community groups and hold media conferences
Markets programs to the public including design and production of flyers, brochures
and other materials
Hires staff, sets performance expectations, conducts performance appraisals, plans
and implements strategies for improvements and recommends staff for promotion,
transfer or termination
Develops and executes out in-service training for nurses involved in delivery of
health promotion and lifestyle programs
Develops and monitors section budget
Key Qualifications
Masters degree in Community Services or Public Relations or the approved
equivalent combination of education and related experience
Ability to develop, deliver, maintain and evaluate programs dealing with health
promotion, disease prevention and lifestyle issues
Significant management and administration experience
Excellent interpersonal skills
Able to communicate effectively
Considerable experience in public relations and marketing
Page | 24
APPENDIX D
321 Stratton Avenue
Toronto, Ontario
N2G 1K6
June 26, 2011
Mr. Kenneth Snyder

City of Toronto
55 John Street
Toronto, ON M5V 3C6
Dear Mr. Snyder:
Re: File No. XXX XXX XXX
Attached is my resume in response to your advertisement for the Manager of Public Health
Education in the West Region. This position is an exciting opportunity where I can fully utilize
the skills and experience I have acquired while serving in increasingly senior positions with the
Toronto Public Health over the past 15 years.
Currently, I manage a staff of 12 involved in the development, implementation, maintenance and

evaluation of health promotion programs. In the past three years, I have researched and written
15 impacting reports for the Medical Officer or Health as well as developed and implemented
over ten successful medical campaigns. I have also delivered hundreds of community
workshops to audiences from a wide range of social, economic and cultural backgrounds, for
which I received very positive evaluations. My workshop experience has enabled me to
continually hone my communication skills.
I hold a Masters Degree in Community Services from York University as well as an

undergraduate degree in Journalism from the University of Toronto. My ability to consistently
develop and deliver high quality programs under tight time and financial constraints has
contributed significantly to my success as a health educator. In addition, my superior
interpersonal skills enable me to bring tact, empathy and diplomacy to all work relationships.
success of the Regions Health and Lifestyle Educational Outreach. You can reach me during
the day on a confidential basis at (416) 395-3233, or during evening hours at (416) 612-9593.
Sincerely,
Pat Gilquist
Enclosure
Page | 25
APPENDIX D
CHRONOLOGICAL
Pat Gilquist
321 Stratton Avenue
Toronto, Ontario N2G 1K6
Home: (416) 612-9593
Business: (416) 395-3233
pgilquist@hotmail.com
Career Summary
Fifteen years experience in public health including extensive experience in needs assessment,
program development, implementation and evaluation. Outstanding experience in public
relations and communications both written and oral. Possess a Masters degree in Public
Relations and a Bachelors Degree in Journalism. Excellent interpersonal skills, able to deal with
staff and members of the public in a professional and diplomatic manner.
Professional Experience
1997 Present, Coordinator, Health Promotion and Advocacy, City of Toronto, Public Health
Supervise a staff of 12 in the development of successful health promotion programs and
advocacy strategies, receiving positive feedback from management.
Developed and implemented over 10 promotional campaigns that significantly increased
public awareness of health issues, utilizing radio, television and newspaper coverage.
Prepare new guidelines for the delivery of health promotion programs including standards
for the development, maintenance and evaluation of programs and training of presenters.
Assist in the preparation and monitoring of the sections $750,000 budget, meeting all
necessary targets.
Researched and wrote 15 reports for the Medical Officer of Health on current health issues
that were well received and evaluated.
Hire, evaluate and discipline staff, and made recommendations for promotions or transfers,
resulting in excellent staff recruitment and performance.
Coordinate assignments and provide direction to staff on project and program management,
including setting of standards, problem solving, evaluation and professional development.
Confer with community representatives, government and external agencies to plan and
implement a health promotional campaign in the gay community.
1995 1997, Multicultural Health Consultant, City of Toronto, Public Health

Acted as consultant to external groups, community agencies and the public on multicultural
health programs, creating open communication and mutual trust.
Assisted the Manager of Multicultural Health promotion in developing programs to raise
public awareness of multicultural issues, meeting all divisional goals and objectives.
Liaised on health issues with Staff from Corporate Services, Urban Development, City
Works and the Mayors Committee on Community and Race Relations.
Researched and prepared a 200 page report regarding immigrant settlement and refugee
integration for City Council, resulting in the implementation of many recommendations.
Developed and implemented in-service training programs for division staff to raise
awareness of multicultural health issues.
Page | 26
Pat Gilquist 2
1991 1994, Assistant Coordinator, Nutrition Services, City of Toronto, Public Health
Assisted the Coordinator of Nutrition Services in the development, implementation and
evaluation of a unique community nutrition program in the Parkdale district of Metropolitan
Toronto.
Participated in the setting of goals and objectives for the Healthy Babies Program.
Designed and coordinated the production of brochures for the Healthy Babies Program
resulting in greater publicity and promotion in the community.
Delivered on a weekly basis, presentations on the topic of preparing nutritious meals to
audiences of mothers from lower socio-economic areas, resulting in positive evaluations.
Prepared position papers and statistical information regarding nutrition programs as
requested by division staff.
1988-1990, Health Information Analyst, City of Toronto, Public Health

Liaised with public health managers and coordinators in the design of four large-scale health
studies.
Selected appropriate methodology for data collection and analysis.
Designed data collection survey instruments including layouts and coding formats.
Trained 20 data input clerks in the preparation and entry of data collected in health studies.
Analyzed data and wrote reports which were forwarded to the Medical Officer of Health.
Developed, documented and maintained seven new divisional health records databases and
provided in-service training to managers and staff on the content and procedures of
retrieving information from newly designed health information databases.
1985 1988, Account Technician, Skylark Advertising, Mississauga

Conducted a telephone survey of 500 households determine purchasing patterns for
nutritional foods; analyzed data using SPSS computer software; wrote report on results;
assisted Account Executive in the development of a marketing plan including design of
materials and calculation of budget.
Designed brochures for Brooks Shoes marketing campaign including writing of text and
selection of graphics and colours.
Education
M.A., Community Services, York University, 1985
B.A. (Honours) (Journalism), University of Toronto, 1982

Financial Management for Non-Financial Managers and Supervisors, October 2002
Effective Time Management Skills, April 2002
Professional Affiliations
Member, Association of Health Promotion Coordinators of Ontario
Page | 27

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TABLE OF CONTENTS

COVER LETTERS ........................................................................................................ 10

To help you prepare for job competitions at the City of Toronto

this document relates specifically to the process at the City of Toronto.

This booklet covers the following topics:

Application for Internal Job Posting

typical City of Toronto Job Postings.

We hope that you will find this information useful.

Advantages of Chronological Style Resume include the following:

Some Resume Writing Strategies

Consider using a summary of qualifications or profile section at the beginning of your

Resume Design Tips

What to Include in your Resume

Additional Resume Sections

What not to Include in your Resume

For Example: - How you saved money, and how much

Is it brief and concise?

What cover letters can reveal about you:

A well written cover letter will:

Suggestions for Creating a Good Cover Letter

D Manager of Public Health Education

APPENDIX A ADMINISTRATIVE ASSISTANT

Provide a wide range of clerical, administrative and support services

Demonstrated secretarial or clerical experience handling a broad range of

June 26, 2011

Mr. Carl Anderson

Dear Mr. Anderson:

Attached is my resume in response to the internal posting, File # XXXXXXX for an

Highly skilled in handling a wide range of administrative activities in a demanding

1996 2000, Clerk, Purchasing Division, City of Toronto

1993 1996, Budget Clerk, Nainsmith Industries, Ajax

1991 1993, Data Input Clerk, General Motors, Oshawa

1989 1991, Clerk-Receptionist, Mayers Motors, Pickering

Secretarial Administration Diploma, Sheridan College, Toronto, 1992

Additional Training and Development

City of Toronto Courses:

Volunteer Experience/Community Involvement

Computer Hardware and Software

Directs and coordinates the activities of staff

Several years experience in directing and coordinating the activities of

June 26, 2011

Mr. William Saddler

Re: Position # XXX XXX XXX

Dear Mr. Saddler:

Attachd is my resume in response to the above employment opportunity. As my background

I also have exceptional interpersonal skills. On my most recent performance evaluation, my

Foreman/Woman, Works & Emergency Services 1996 Present

Lead Hand Jackson Potato Chip 1992 1996

Directed daily work activities of a staff of 30 employees, providing needed training,

Loren Jones Page 2

Calculated quantities and prepared requisitions for production supplies resulting in

Quality Control Inspector Nainsmith Industries 1987 1992

Ensured that components met customer and company specifications.

General Labourer Nainsmith Industries 1985 1987

Worked on assembly line in production of semi-conductors, ensuring that products

Technical Diploma, Toronto East High School, 1985

Additional Training and Development

City of Toronto Courses

June 26, 2011

Mr. William Saddler

Dear Mr. Saddler:

My 15 years of supervisory experience includes the scheduling and directing of activities

My interpersonal skills are exceptional. On my most recent performance evaluation, my

1993 Present Divisional Supervisor City of Toronto