Retail Software

Solutions
Getting It Right In Retail
Innovative Solutions
with Solid Foundations

Founded in 1988, ETP today has built a solid foundation with industry-leading innovative Retail Software Solutions and
operations across 20 countries. ETP is headquartered in Singapore with offices around Asia Pacific, India and the Middle
East and a cutting-edge Research and Development Centre in India. ETPs Retail Software Solutions, considered a gold
standard in the industry, help customers drive operational excellence and achieve profitable growth. Its solutions are
adopted by market leaders like Bose Corporation, IKEA, ITC Wills Lifestyle, Mitra Adiperkasa Group, Orra Jewelry, PT
Trikomsel Multimedia, Rustans Group, Titan Company, United Colors of Benetton and Valiram Group, to name a few.

ETPs unique value proposition is its ability to create innovative software products and deliver retail domain expertise
through its consultants and partners. ETPs Retail Software Solution - ETP V5 is an enterprise class, scalable and secure
platform for large to mid-sized retailers. ETP V5 includes forward looking innovations in omni channel store solutions,
marketing campaigns and CRM, supply chain management and warehousing, merchandise planning, assortment
planning and OTB with powerful analytics solutions. With a simple and user-friendly interface and a range of mobile,
social media and web apps, it is tuned to the new generation of retail employees.

ETPs 25 years in the retail space has resulted in ETP building a robust domain knowledge base, demonstrable through
its renowned best practices templates, which are used during the implementation of the ETP V5 solution. Companies
looking for advanced technology to improve their business efficiencies and a long term, stable partner find value in ETP.
 More than 300 brands in 20 countries,
across 10 time-zones, in 200 cities,
at 25,000+ stores, in 5 languages, run on ETP
Every year, 50,000 retail associates use ETP
to serve 150,000,000 consumers,
selling USD 15,000,000,000 of merchandise
Get it Right in Retail with ETP
Your Business Partner

ETP has built over 1800 person years of retail knowledge, working with retailers from various fashion and lifestyle
segments: apparel, fashion footwear, sports goods, luggage and hand bags, timepieces, luxury goods, mobile phones
and accessories, electronics and multimedia communications, furniture and home furnishings, jewelry and more. ETP
drives its projects embodying the 4 Rights of Retail.

Customer Relationship
Management
Customer Relationship
Create the right customer
experience across multiple
Management

channels that compels your

customers to buy again and
more

Get the right product at the

right price to the right
locations in the right
quantities at the right time

Implement the right

businesses practices that
help you scale your
business

Proactively make the right decisions to enhance your profitability

Business Practices Delivered
with Domain Expertise

At ETP, we create innovations that support retail business ecosystems not just for current business needs, but also for
the future. The ETP global best practices knowledge base includes the acquired domain expertise within process areas
like retail store operations, omni channel strategies, CRM, merchandise and OTB planning, replenishment, allocation
and distribution, manufacturing and sourcing. The ETP global best practices templates also form an important part of
ETPs Implementation Guide (EIG).

A best practice template:

Define company & SBU

Management

level sales target &

margin% for next
Sales Budget
financial year based on
last year data analysis

OTB at cost report to be MOH & OTB report to be

Finance Controller / GM Finance

MOH report be used to verify pending used to verify available

referred for approval purchase budget OTB budget
Distribution of SBU level
sales target for next
financial year across Second level purchase Pre-season PO Approval
brand & concepts budget approval PO approval

YES
Chief Operating Officer

Evaluate brand/concept level

sales target against overall Sales plan approval will
company targets & also against YES trigger data availabilty
Approval
figures defined by business for MOH report
based on last year actual sales in Analytics
& expected growth%
YES

Allocate sales target%

in ratio plan to various Revision of sales targets value in Not Approved Approved Not Approved Approved
GM Brand

hierachy level across brands ETP Planner a brand/concept

/concepts for next FY level based on approved figure
based upon sales mix% for next planning period

NO
First level purchase
Define next financial year budget approval
sales targets based on last in ETP planning
year actual sales, margin%
& targeted growth%

Not Approved Approved

Create Pre-season Confirmation to vendor/

Prepare purchases budget Generate Assortment plan but no Updation of Purchases
Not Approved
range planning at this stage booking POs in ERP
at category, month & store
Merchandise Planning

budget on principal website

level for next
planning period
Generate Option plan Finalize & confirm styles
for calculating OTB &/or for the planning period for
for style level planning catalogues for from principal
website (if applicable)
Option plan approval to
trigger data availability for Create article with retail price
Merchandiser / Brand Manager

OTB at cost report in Analytics details in SAP manually or by

uploading master received
from principal
ETP Analytics
Assign/upload styles to the
respective categories in the
Assortment plan to ensure
right product mix (if applicable)

Define & upload quantity for Upload vendor

color & size mix for seasons's purchase order
selected sytles (if applicable) in SAP

Approve SKU level OTB plan Order confirmation

for conversion to PO/STO to vendor
in SAP

Upload planned allocation Update in

(STO) in SAP as per re
Warehouse

Goods Receiving at
Staff

warehouse against
vendor PO in SAP
Business Benefits of the
ETP V5 Solution

ETP can help enhance customer experience and increase same store sales with ETP Store Omni Channel Solutions

Deliver a smooth omni channel customer experience

Delight your customers with ETPs in-POS CRM and customer linked promotions
Eliminate queues with ETP MobileStore
Cross-sell and up-sell with the ability to look up cross-channel inventory
Listen to customers and receive actionable feedback with ETP vListen
Improve store productivity with in-store ETP Analytics

ETP can help you improve margins with ETPs Merchandising Solutions

Increase revenue with quickly deployed promotions using ETP Accelerator

Stock right using ETPs powerful demand planning tools
Improve cash flow by ordering right using ETPs Open-to-Buy (OTB) tools
Improve net margins by having the right product at the right place at the right time using ETP Merchandise Planner
Improve profitability by planning your range and assortments right using ETPs assortment planner tools

Technology Solutions
Solid, forward looking innovation

Lower cost of ownership with low maintenance of in-store system with ETP Updates that automatically updates and
applies fixes and modifications to store systems
Integrate smoothly with other systems using ETP Integrator
Improve Profit Margins

INCREASE DEMAND

ETP Store with ETP CRM in ETP Web ETP vListen, ETP ETP Promotions
POS & Inventory POS & KPIs Analytics Feedback Systems Mobile POS Planning

IMPROVE MARGINS

ETP Demand ETP Merchandise ETP Location ETP Assortment/ ETP OTB ETP
Planning Planning Planning Range Planning Planning Updates

DECREASE COSTS
ETP V5

The ETP V5 Retail Software Solution has the unique flexibility to be implemented comprehensively or modularly, in premise
or on the cloud, on virtually all platforms. It is seamlessly integrated through POS, CRM, social media and e-commerce,
merchandise planning, promotions planning, procurement, distribution, warehousing and analytics (BI). With the
scalability to support a global chain of stores, the solution is stable and sustainable, supporting business operations
and processes when the enterprise scales up. Its open platform model allows retailers to select the technology platform
best-suited for their business. It can be integrated to legacy or existing applications which maximizes past investments
and minimizes the need for write-offs.

As the retail industry continues to evolve dynamically, ETP V5 is equipped to support retail enterprises with operations
spanning geographical distances, cultural diversity, demographic disparities and varied government regulations.

ETP has the flexibility to align with various Asian business models:

Company Owned
Shop InShop
Shop In Shop
Franchiser Models
Franchisee Models
Consignment Models
Web Sales channel
Wholesale sales
Wholesale sales
Multi
Multi Company
Company
MultiCountry
Multi Country
Multi
MultiBrand
Brand
ETP V5

ETP V5 includes:
ETP Store: An intuitive POS with integrated CRM and inventory management along with store KPIs
ETP Mobile Store: For better customer connect and service, queue busting and mPOS technology in-store
ETP Merchandise Planner: Demand planning, merchandise and assortment planning, options and OTB planning
ETP Accelerator: Promotions and campaign planning with performance management
ETP vListen: Customer, employee, partners, products and processes feedback and analysis
ETP Analytics: Data warehousing and analysis, over 20 pre-configured retail KPIs
ETP Updates: Helps ETP Store solutions to be updated online, saving administrative and operational costs
ETP Reporter: Centralized ad-hoc report design and generation for all retail business functions
ETP Integrator: Facilitates the smooth integration of ETP solutions with other systems

ETP
ETP ETP ETP ETP Merchandise ETP
MobileStore Store vListen Analytics Planner Accelerator

ETP ETP EAS ETP DWS ETP

Updates Enterprise Application Server Data Warehouse Server Reporter

ETP Integrator

In-store Systems
ETP
ERP Legacy
Supply In-store & HO Systems
Systems Systems
Chain
HO Systems
Ensuring Project Success

The ETP Implementation Guideline (EIG) enables customers to capture business requirements, identify improvement
opportunities, implement their solutions, optimize and manage the change. ETPs services team has the in-depth
product, technology and domain knowledge necessary to help attain these objectives. It offers an established
methodology through EIG and dedicated professionals to address the unique needs of the retail industry.

P AL
TU IGN
START UP AR TESTING
ST
Roll Out planning Project Organization Best Practices
alongwith Structure, Workshop, Integration Testing,
pre-requisites for Go Live, Project Execution Business Process Study Delivery documentation,
Application & Cut over Guideline, (As Is), Delivery to test environment,
procedures handover from User acceptance test
Implementation Project Plan, Solution Blueprint (To Be),
team, Training Plan Communication Plan Infrastructure Plan
ment Met
mentation op
ple
ho
l
ETP Deve

ROLL
dology
ETP Im

Gu

EDM
ide

OUT Cut Over, EIG Solution Configuration,

Training of Installation, Go Live, Functional Technical
ATE

Solution Development
CUT O

Specification, Specification,
ING

end-user group, Cut Over run, Support Handover (EDM),

BOR
DELIV
LOY

UI - Prototype, Development,
CON

Training material Go Live run, Solution Validation

AIN

VER

Final Estimation for Unit Test,

ELA

Validation & sign o

DEP

STR
TR

development Build
ER
&

UC
GO

Training,
T
L

IV
E Cut Over & Roll out Plan,
User Acceptance Test

PILOT

Project Management
Plan Review Measures & Metric Risk Management Resourcing

Quality Assurance
Audits Process Improvements Customer Satisfaction Compliance Standards

Today, most organizations are concerned about the returns that their IT investments can give them. Therefore, quick,
efficient and secure implementation of the business solution which leads to visible ROI is critical. EIG is devised to ensure
the right resource allocations with a tight control over timelines and quality.
Responsible and
Responsive Partnership

The ETP Customer Support teams mission is to provide high quality and responsive support to retail customers in their
complex multi-channel business environment. A professional team of analysts and engineers are dedicated to providing
application support and service to customers across all continents, cultures and business formats. ETP maintains global
standards in support services to customers, helping them protect their software investment and ensuring smooth
function of their business operations through an online support portal and knowledge repository.

End Users first log their issues

with Customer Internal Help Desk

1
Customer SPOC/Core Customer Internal
Team qualifies and Support Center
attempts resolution

2
If unable to resolve, ETP Customer Support
logs the case with (Level2)
ETP Support

Resolves incident or
forwards/escalates it to 3
Level 3 if ready fix is not available.
ETP Customer Support If unable to resolve,
On case basis, Level 3 Support (Level3) logs the case with
may escalate case to Product ETP Support
Development for a correction

To Professional Services if the

incident is related to a Modification
or request for modification/CR
What Our
Customers Say

We selected ETP because of its market presence, product and domain knowledge. The selection was also easy since some of our competitors
in the other parts of the world had already chosen ETP. They helped us overcome our internal challenges and accommodated very well to our
requirements. As an enterprise, we are in the long haul with ETP as our partner in success and growth.
Arun Samak, Head IT, PT Mitra Adiperkasa TBK
ETP has delivered on our very demanding requirements and the proof of the same is the complete satisfaction of the internal business
customers. True to its name, ETP has been our strategic partner for retail technology with a good mix of products.
Reuben Ravago, CIO, Rustans Group
It has continued to be an excellent journey with ETP. They not just took care of our retail pain points but also gave us a lot of value additions.
We are truly impressed! They have helped us deliver excellent customer service and are definitely the preferred partners in our growth story.
Rohit Vats, Finance Manager, BOSE Corporation India and ME
ETP has always been very committed to solve any problems and any challenges that we, as an enterprise, face. They have helped us to grow
our retail business tremendously. So ETP is a strategic partner for us and we are looking forward to have an even better relationship and co-
operation with ETP in the future.
Rusran Huang, CIO, PT Trikomsel Oke Tbk
ETP has been the partner in progress for us since the last seven years. They have solved our problems and also given us the opportunity to
co-create the solutions that are unique to us. They are extremely sensitive to our requirements and we feel that ETP is part of Titan and Titan
is part of ETP. I think that sums it all up.
Sanjay Bhattacharjee, Operation Head (Watches), Titan Company
ETP has been our partner since the last seven years and we have seen their incredible market and domain knowledge with a dedicated and
committed team. Their solutions worked very well within our enterprise and our franchise operations. I think our choice of ETP as our retail
technology partner has been on the mark and we shall be strengthening our partnership and rolling out more modules that they have on board.
Sanjeev Mohanty, MD, Benetton Group India
With ETP, we have a partner who not just understands technology but also our overall business. That really adds value for us! As a CIO, they
made my life simple by bringing all the top process functions and best practices. They understood our requirements so well that their solution
needs no customization till date, just some add-ons. They are highly responsible and responsive in delivery and I immensely enjoy working with
them.
Sujjath Ahmed, CIO, Valiram Group
For us, it was not just the products of ETP but also the people behind them, the kind of commitment and ability which they possess is rarely
seen in any other company. A lot of times we have seen their team go beyond existing requirements and make modifications and changes that
are very demanding. Their ability to provide promised results in such difficult circumstances has been great. They ensured scalability in all their
modules, securing future business demands.
Vijay Jain, CEO, Orra
ETP Global Office Network

Singapore Mumbai, Bangalore, Delhi Dubai Bangkok Kuala Lumpur Jakarta Manila

H.O. India Middle East Thailand Malaysia Indonesia The Philippines

We are also present in the following countries :

Australia, Bahrain, China, Hong Kong, Iraq, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, Sri Lanka, Uzbekistan, Yemen.
 Getting It Right In Retail
www.etpgroup.com

Copyright 2015. All rights reserved.