Self Diagnosis

Supported model

HISTORY INFORMATION FOR THE FOLLOWING MANUAL:

REPAIR MANUAL
RB2T Chassis
Segment: HX

MODEL COMMANDER DESTINATION

XBR-65X950B RM-YD102 /RMF-YD003 US/CND

XBR-65X950B

Version Date Subject

1.0 04/16/2014 Original Manual Release Date.

LCD Digital Color TV

9-888-600-01
TABLE OF CONTENTS

Cautions and Warnings....................................................................................ii Section 3 - Repair Information.......................................................................13

Repairing the TV...........................................................................................13
Section 1 - Specifications and Layouts..........................................................1
Removing the Table-Top Stand.............................................................................13
Specifications.................................................................................................1
Removing the Rear Cover....................................................................................13
Checking the Accessories......................................................................................1
Replacing the Main Board and Tuner Board................................................14
Board Layout..................................................................................................2
Replacing the Power Supply Boards............................................................17
XBR-65X950B........................................................................................................2
Replacing the Switch Unit............................................................................18
Smart Core Block...................................................................................................2
Removing the USB Assembly......................................................................18
Wire Dressing.................................................................................................3
Removing the Speakers...............................................................................18
XBR-65X950B........................................................................................................3
Smart Core Block...................................................................................................3
Removing the Smart Core Block..................................................................19

Section 2 - Troubleshooting............................................................................4 Section 4 - Exploded View/Part Number Information..................................21

Diagnosing the Error......................................................................................4 Table-Top Stand...........................................................................................21

Viewing the Self Check Diagnosis History..............................................................4
Triage Chart....................................................................................................5
Flowcharts and Diagrams...............................................................................6
Overall Block Diagram............................................................................................6
Power and Control Block Diagram.........................................................................7
No Power Flowchart...............................................................................................8
Standby LED Blinking Flowchart............................................................................9
No Video Flowchart..............................................................................................10
Video Distortion Flowchart.................................................................................... 11
No 3D Viewing......................................................................................................12
XBR-65X950B..............................................................................................22
Smart Core Block.................................................................................................26
Connectors...................................................................................................27
Screws..........................................................................................................28
Section 5 - Accessories/Part Number Information......................................29
Accessories and Packaging.........................................................................29
Miscellaneous...............................................................................................29
Optional Accessories....................................................................................29
Remote Commander....................................................................................29
Appendix A: Encryption Key Components................................................ A-1

XBR-65X950B i
CAUTIONS AND WARNINGS
CAUTION!!
These servicing instructions are for use by qualified service personnel only.
To reduce the risk of electric shock, do not perform any servicing other than
that contained in the operating instructions unless you are qualified to do so.
WARNING!!
An isolation transformer should be used during any service to avoid possible
shock hazard, in case of live chassis.
! SAFETY-RELATED COMPONENT WARNING!!
There are critical components used in LCD color TVs that are important for
safety. These components are identified with shading and ! mark on the
schematic diagrams and the parts list. It is essential that these critical parts
be replaced only with the part number specified in the parts list to prevent
electric shock, fire or other hazard.
NOTE: Do not modify the original design without obtaining written permission
from the manufacturer or you will void the original parts and labor warranty.
ATTENTION!!
For safety reasons, component level repair of the Power Supply Boards
and/or the Inverter Boards is prohibited.
CAUTION ABOUT THE LITHIUM BATTERY!!
Replace only with the same or equivalent type. Danger of explosion may
occur if battery is replaced incorrectly. Exposed battery should not be in
contact with water.
XBR-65X950B ii
ATTENTION!!
Ces instructions de service sont lusage du personnel de service qualifi
seulement. Pour prvenir le risque de choc lectrique, ne pas faire lentretien
autre que celui contenu dans le Mode demploi moins que vous soyez
qualifi faire ainsi.
ALERTE!!
Afin deviter tout risque delectrocution provenant dun chssis sous tension,
un transformateur disolement doit etre utilis lors de tout dpannage.
! ATTENTION AUX COMPOSANTS
RELATIFS A LA SECURITE!!
Les composants identifies par une trame et par une marque ! sur les
schemas de principe, les vues explosees et les listes de pieces sont dune
importance critique pour la securite du fonctionnement. Ne les remplacer
que par des composants Sony dont le numero de piece est indique dans le
present manuel ou dans des supplements publies par Sony. Les reglages
de circuit dont limportance est critique pour la securite du fonctionnement
sont identifies dans le present manuel. Suivre ces procedures lors de
chaque remplacement de composants critiques, ou lorsquun mauvais
fonctionnement suspecte.
ATTENTION!!
Pour des raisons de scurit, Interdire de rparer ou remplacer les
composantes dans les blocs dalimentation et/ou sur les modules dinverseur.
AVERTISSEMENT AU SUJET
DE LA PILE AU LITHIUM!!
Ne remplacez quavec une pile de type identique ou quivalent. Danger
dexplosion si la pile est remplace incorrectement. La pile expose ne
devrait pas tre mise en contact avec de leau.
 CAUTIONS AND WARNINGS

SAFETY CHECK-OUT
After correcting the original service problem, perform the following safety
checks before releasing the set to the customer:
1. Check the area of your repair for unsoldered or poorly soldered
connections. Check the entire board surface for solder splashes
and bridges.
3. Measuring the voltage drop across a resistor by means of a VOM
or battery-operated AC voltmeter. The limit indication is 0.75 V, so
analog meters must have an accurate low voltage scale. Nearly all
battery-operated digital multimeters that have a 2 VAC range are
suitable. (see Figure A)
To Exposed Metal
Parts on Set

2. Check the interboard wiring to ensure that no wires are pinched or

touching high-wattage resistors.
3. Check that all control knobs, shields, covers, ground straps and
mounting hardware have been replaced. Be absolutely certain that
you have replaced all the insulators.
4. Look for unauthorized replacement parts, particularly transistors,
that were installed during a previous repair. Point them out to the
customer and recommend their replacement.
5. Look for parts which, though functioning, show obvious signs of
deterioration. Point them out to the customer and recommend their
replacement.
6. Check the line cords for cracks and abrasion. Recommend the
replacement of any such line cord to the customer.
7. Check the antenna terminals, metal trim, metallized knobs, screws
and all other exposed metal parts for AC leakage. Check leakage
as described in Leakage Test.
LEAKAGE TEST
AC
0.15 F Voltmeter
(0.75V)
Earth Ground
Figure A. Use an AC voltmeter to check AC leakage.
HOW TO FIND A GOOD EARTH GROUND
The cover-plate retaining screw on most AC outlet boxes is at earth ground.
Verify the AC outlet box retaining screw ground by connecting a 60W to
100W incandescent (not a neon or fluorescent lamp) between the hot side of
the receptacle and the retaining screw. Try both slots, if necessary, to locate
the hot side on the line; the lamp should light at normal brilliance if the screw
is at ground potential. (see Figure B)

The AC leakage from any exposed metal part to earth ground and from all Trouble Light
exposed metal parts to any exposed metal part having a return to chassis,
AC Outlet Box
must not exceed 0.5 mA (500 microamperes). Leakage current can be
measured by any one of three methods.
1. A commercial leakage tester.
Follow the manufacturers instructions provided with the tester.
2. A battery-operated AC milliammeter.
Figure B. Checking for earth ground.

XBR-65X950B iii
SECTION 1 - SPECIFICATIONS AND LAYOUTS

SPECIFICATIONS
System Model name XBR-65X950B
Television system NTSC: American TV standard Power and others
ATSC (8VSB terrestrial): ATSC compliant 8VSB
QAM on cable: ANSI/SCTE 07 2000 (Does not include CableCARD functionality) Power requirement 110 V - 240 V AC, 50/60 Hz (U.S.A./Canada 120 V AC, 60 Hz)
Channel coverage Analog terrestrial: 2 - 69 / Digital terrestrial: 2 - 69 Power in use 369 W
Analog Cable: 1 - 135 / Digital Cable: 1 - 135 consumption in standby Less than 0.2 W with 120 V AC and less than 0.3 W with 240 V AC
Panel system LCD (Liquid Crystal Display) Panel, LED Backlight
Screen size* (cm) 64,5 inches
Speaker output 10 W +10 W +10 W (inches measured diagonally) (65 class)
Wireless technology Protocol IEEE802.11a/b/g/n Display resolution 3,840 dots (horizontal) 2,160 lines (vertical)
Input/Output jacks
Output Rating
CABLE/ANTENNA 75-ohm external terminal for RF inputs USB 1/3 5 V, 500 mA MAX

VIDEO IN 1 Video / Audio input (phono jacks) USB 2 5 V, 800 mA MAX

MHL (HDMI IN 2/4) 5 V, 900 mA MAX
COMPONENT IN YP B P R (vdeo componente): 1080p (60 Hz), 1080i (60 Hz), 720p (60 Hz), 480p, 480i
Audio input (phono jacks) Dimensions* with stand (mm) 1,493 950 348
VIDEO IN 2 Video input (common phono pin with Y input) (inches) 58 7 /8 31 1 /2 13 3/4
HDMI IN 1/2/3/4 Vdeo (2D): 4096 2160p (60 Hz)*, 4096 2160p (24 Hz), 3840 2160p (60 Hz)*, 3840 2160p without stand (mm) 1,492 897 107
(Support 4K resolution) (24, 25, 30 Hz),1080p (30, 60 Hz), 1080/24p, 1080i (60 Hz), 720p (30, 60 Hz), 720/24p,
(inches) 58 3 /4 35 3 /8 4 1/4
480p, 480i, PC Formats * YCbCr 4:2:0 / 8 bit
Vdeo (3D): wall-mount
Frame Packing: 1080p (30 Hz), 1080/24p, 1080i (60 Hz), 720p (30, 60 Hz), 720/24p hole pattern 400 x 300
Side-by-Side: 1080p (60 Hz), 1080/24p, 1080i (60 Hz), 720p (60 Hz) (mm)
Over-Under: 1080p (30, 60 Hz), 1080/24p, 1080i (60 Hz), 720p (60 Hz) wall-mount
Audio: 5.1 channel linear PCM: 32, 44.1 and 48 kHz, 16, 20 and 24 bits, Dolby Digital screw size M6 (8-12 mm)
ARC (Audio Return Channel) (HDMI IN 1 only) (mm)
Mass* with stand (kg/lb) 43, 9 / 96, 7
MHL Video (2D): 4096 2160p (24 Hz)*, 3840 2160p (24, 25, 30 Hz)*, 1080p (60 Hz)*, 1080p (30 Hz),
(Common with HDMI IN 2/4) 1080/24p, 1080i (60 Hz), 720p (30, 60 Hz), 720/24p, 480p, 480i* HDMI IN 2 only without stand (kg/lb) 42, 0 / 92, 6
Video (3D): Others
Frame Packing: 1080p (30 Hz), 1080/24p, 1080i (60 Hz), 720p (30, 60 Hz), 720/24p
Side-by-Side: 1080p (60 Hz)*, 1080/24p, 1080i (60 Hz), 720p (60 Hz) Optional accessories Wireless Subwoofer: SWF-BR100
Over-Under: 1080p (60 Hz)*, 1080p (30 Hz), 1080/24p, 1080i (60 Hz), 720p (60 Hz)* HDMI IN 2 only MHL Cable: DLC-MC20
Audio: 5.1 channel linear PCM: 32, 44.1 and 48 kHz, 16, 20 and 24 bits, Dolby Digital Active 3D Glasses: TDG-BT500A

AUDIO OUT/ i Audio output (stereo mini jack)

Headphone jack
(supports Subwoofer out)

DIGITAL AUDIO OUT Digital optical jack

(OPTICAL) (Two channel linear PCM, Dolby Digital)
* Screen size, dimensions and mass are approximate values.
LAN 10BASE-T/100BASE-TX connector (Connection speed may differ depending on the network
environment. 10BASE-T/100BASE-TX communication rate and communication quality
Optional accessories availability depends on countries/region/TV model/stock.
are not guaranteed for this TV) Design and specifications are subject to change without notice.
Power consumption will increase when Port Replicator is connected to the TV.
USB/DLNA Refer to the i-Manual for supported formats This TV set incorporates MHL 2 for HDMI IN 4/MHL and MHL 3 for HDMI IN 2/MHL.
Operating temperature 32 F 104 F (0 C 40 C)
REMOTE RS232C, Serial Control mini jack; IR IN mini jack
These jacks are for receiving the external control signal

CHECKING THE ACCESSORIES

- IR Remote Control (1)* - Cable Holder (1)
-Touchpad Remote Control (1)* - Active 3D Glasses (battery included) (2)
- Size AAA batteries (4) - IR Blaster (1)
- AC Power Cord (1) - Operating Instructions and other documents
- Table-Top Stand (2) - Port Replicator accessories (set)
- Fixing Screws for Table-Top Stand
* Refer to the model name printed on the remote
(M5 16) (4)
control.
- Cable Clamper (3)

XBR-65X950B 1
 SECTION 1 - SPECIFICATIONS AND LAYOUTS

BOARD LAYOUT

XBR-65X950B SMART CORE BLOCK

CAMERA
MODULE

MAIN BOARD
(BAXF BOARD)

LD BOARD
WIRELESS
LAN CARD
POWER POWER
SUPPLY SUPPLY
(G4B BOARD) (G3 BOARD) TUNER BOARD
BT MODULE
(TUS BOARD)

K0 BOARD
HSC2 BOARD
SWITCH
UNIT

SMART CORE

XBR-65X950B 2
 SECTION 1 - SPECIFICATIONS AND LAYOUTS

WIRE DRESSING

XBR-65X950B SMART CORE BLOCK

XBR-65X950B 3
SECTION 2 - TROUBLESHOOTING Self Diagnosis
Supported model

DIAGNOSING THE ERROR

StandBy LED
Blink Count
Before servicing the Television: Diagnosis
Date and Time Display*

Item
1. Verify the TV has the symptom the customer indicated.
2. Check to see if the latest Software is installed.
SELF CHECK
a. If not, install the latest version.
000 RESERVED --------------------- --------------------- --------------------- 00
3. Determine the replacement part required. 000 RESERVED --------------------- --------------------- --------------------- 00
002 MAIN_POWE --------------------- --------------------- --------------------- 00
003 DC_ALERT --------------------- --------------------- --------------------- 00
VIEWING THE SELF CHECK DIAGNOSIS HISTORY 003 AUD_PROT --------------------- --------------------- --------------------- 00
003 HDMI_EQ --------------------- --------------------- --------------------- 00
When an error is detected, the Self Check screen records the number of
003 TU_DEMOD --------------------- --------------------- --------------------- 00
times the error occurred. This is helpful in confirming past occurrences of 004 VLED --------------------- --------------------- --------------------- 00
an error and for determining if an error is intermittent when the customer is 004 LD_ERR --------------------- --------------------- --------------------- 00
not sure what is causing the television to shut down. If the screen displays 005 HFR_ERR --------------------- --------------------- --------------------- 00
Error Count
a 0, no error has occurred. 005 TCON_ERR 120123132522 120123113645 --------------------- 02
(00-99)
005 P_ID-ERR --------------------- --------------------- --------------------- 00
1. Press POWER to turn on the TV and then turn it off again. 006 BACKLITE --------------------- --------------------- --------------------- 00
007 TEMP_ERR --------------------- --------------------- --------------------- 00
2. Press the following buttons on the Remote Commander within 1 007 FAN_ERR --------------------- --------------------- --------------------- 00
second of each other: 010 EMITTER --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00
DISPLAY Channel 5 Volume - POWER 102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00
NOTE: This differs from accessing Service Adjustments Mode (Volume +).
00345 000333 06789

Panel operation time by hour (MAX:65535)

Boot count (MAX:65535)
Total operation time by hour (MAX:65535)

*Format of Error History = YYMMDDhhmmss example 120123132522= Jan 23, 2012 13:25:22 (1:25:22PM)
NOTE: date and time must be set for this to work

SAMPLE SELF CHECK DIAGNOSIS PAGE

XBR-65X950B 4
 SECTION 2 - TROUBLESHOOTING

TRIAGE CHART
Use this general Triage Chart to determine what may possibly be causing the error before going out to the customers location.
1. Confirm the symptom from the customer. Red Dot: (Primary) Most likely defective part.
2. Select that symptom from the chart. Blue Triangle: (Secondary) Possible defective part.
3. Bring the primary component listed for that symptom.
4. Follow the associated flowcharts in the Training Manual to isolate the board.
5. Chart Color Code.

Symptoms - Shutdown. Power LED blinking No Smart

Video Remote Network Audio Skype
red diagnostics sequences Power Core
Board Reference
No White Steady No Video Wireless Bluetooth
No Video No Remote No Cant
2X 3X 4X 5X 6X 7X 8X 9X Power lines or One of
All Inputs (IR RC)
can't can't
Audio work
No LED
LED dots Inputs connect connect

MAIN BOARD
TUNER BOARD
K BOARD
POWER SUPPLY
H BOARD
SPEAKER
CAMERA MODULE
MIC MODULE
WIFI
BT MODULE
LD BOARD
LVDS FFC
TCON
LCD PANEL
BACK- SOFT-
POWER POWER LD TCON TEMP
LIGHT WARE

AUDIO

LOCAL I2C
Problem
4K
UNIQUE
(ROGUE/
SCORPIO
4K FRC)

*NOTE: REFER TO LCD PANELS SERVICE MANUAL IN REFERENCE LIBRARY DATABASE

FOR CORRECT REPLACEMENT PARTS BASED ON SERIAL NUMBER.

To access the most recent version of the Triage documents for the models listed in this manual, login into the Sony Authorized Service Portal
at http://www.sony.com/asp.

XBR-65X950B 5
 SECTION 2 - TROUBLESHOOTING

FLOWCHARTS AND DIAGRAMS

OVERALL BLOCK DIAGRAM

MAIN BOARD

K BOARD
L
AUDIO
AMP
1 R

HDMI 1 / ARC L
HDMI AUDIO
HDMI 2 / MHL SWITCH A/V AMP
2
HDMI 3 EQ DECODER R
HDMI 4 / MHL 2 VIDEO
PROCESS
ETHER
ETHERNET
PHY
LCD PANEL
USB

USB USB
HUB HFR
TCON

USB
CAMERA LED BACKLIGHTS
HUB

HEADPHONES
AUDIO
TUNER OUT
SWITCH AMP
TUNER BOARD DEMODULATOR
UNIT
ADC / DACAMP

VIDEO 1 CVBS
OPTICAL
VIDEO 2 CVBS/COMP AUDIO OUT

LOCAL DIMMING
LD
TUNER
RF
BAXF

SMART CORE

IR RX
MIC WIFI LEDs BT SWITCH
HIR UNIT

HSC2

AC IN POWER SUPPLY POWER SUPPLY

G3 G4

XBR-65X950B 6
 SECTION 2 - TROUBLESHOOTING

POWER AND CONTROL BLOCK DIAGRAM

POWER SUPPLY MAIN BOARD

CN6401 CN9700
NC 1 NC 28 1 POWER_ON
DIGITAL_STBY 2 18 27 2 AC_OFF_DET
BL_ERR 3 20 26 3 TCON_ON
NC 4 NC 25 4 STBY+3.3V
BL_ON 5 19 20 5 T_CON_VCC12V
GND 6 4 17 6 REG+12V
GND 7 5 16 7 REG+12V
GND 8 6 15 8 REG+12V
GND 9 14 NC 9 LDOSLAT
GND 10 13 NC 10 LDOGEMIT
GND 11 12 NC 11 LD_STBY
REG12V 12 1 11 12 GND
REG12V 13 2 10 13 GND
REG12V 14 3 9 14 GND
REG12V 15 8 NC 15 LDOSCLK
REG12V 16 7 NC 16 LDOSWDATA
REG12V 17 6 NC 17 GND_LD
T-CON_VCC12V 18 4 2 18 DIGITAL_STBY
T-CON_VCC12V 19 5 5 19 BL_ON
T-CON_VCC12V 20 5 3 20 BL_ERR
T-CON_VCC12V 21 NC

T-CON_GND 23 2 TCON
T-CON_GND 24 NC 22 1 GND
STBY_3.3V 25 4 23 2 GND
T-CON_ON 26 3 NC 3 NC
AC_OFF_DET 27 2 18 4 PWR Power V 12 IN
POWER_ON 28 1 19 5 PWR Power V 12 IN

AC_IN CN6101 K0 BOARD - CN4801

AC-N 1 12 1 PVDD(AU)
AC-L 2 13 2 PVDD(AU)
14 3 PVDD(AU)
CN6402 6 4 GND
BL_ERR 1 1 7 5 GND
LD_ERR 2 2 8 6 GND(AU)
DIGITAL_STBY 3 3
BL_ON 4 4
GND 5 5
REG12V 6 6

CN6102
AC-N 1 1
AC-L 3 3

CN6101
AC-N 1 1
AC-L 3 3

CN6603
BL_ERR 1 1
LD_ERR 2 2
DIGITAL_STBY 3 3
BL_ON 4 4
GND 5 5
REG12V 6 6
LD BOARD

CN6601 CN2003
VLED_VCC 1 14 14 1 SET_12V
VLED_VCC 2 13 NC 2 SA_REF_L
VLED_VCC 3 12 12 3 GL_CTRL
VLED_VCC 4 11 11 4 LD_ERR
NC 5 NC 10 5 VLED_GND
VLED_GND 6 9 9 6 VLED_GND
VLED_GND 7 8 8 7 VLED_GND
VLED_GND 8 7 7 8 VLED_GND
VLED_GND 9 6 6 9 VLED_GND
SENSE_GND 10 5 NC 10 SA_REF_H
LD_ERR 11 4 4 11 VLED_VCC
GL_CTRL 12 3 3 12 VLED_VCC
NC 13 NC 2 13 VLED_VCC
REG12V 14 1 1 14 VLED_VCC

CN6602 CN2004
VLED_VCC 1 1 1 1 VLED_VCC
VLED_VCC 2 2 2 2 VLED_VCC
VLED_VCC 3 3 3 3 VLED_VCC
VLED_VCC 4 4 4 4 VLED_VCC
NC 5 NC NC 5 NC
VLED_GND 6 6 6 6 VLED_GND
VLED_GND 7 7 7 7 VLED_GND
VLED_GND 8 8 8 8 VLED_GND
VLED_GND 9 9 9 9 VLED_GND
NC 10 VLED_GND

XBR-65X950B 7
 SECTION 2 - TROUBLESHOOTING

NO POWER FLOWCHART

No Power

Remove AC power and

wait at least 30
seconds before
reapplying.

Press power button while

Does red High (>2.5V)
Yes Yes monitoring pin 27
Standby LED on on pin 28 of CN6401 of CN6401 on
front panel light? on Power Supply? Power Supply
Board.

No No

Yes See Stanby

Is Standby LED Power Supply High (3.3V) Yes
LED Blinking Power Supply
blinking? Board* appears
Flowchart Board*
momentarily?

No
No

Power Supply
Main Board*
Board*

*For Part Number information, refer to Section 4 - Exploded View/Part Number Information on page 21.

XBR-65X950B 8
 SECTION 2 - TROUBLESHOOTING

STANDBY LED BLINKING FLOWCHART

Protect
Shutdown.
Standby LED
Blinking

10X
9X HEM3Board*
Tuner Board

Yes
2X Power Supply
Board*

No

10X
8X HEM3
See Board
Triage Chart
Yes
3X Main Board*

No

No No No After a while
4X 5X 6X 7X Check ventilation

Yes Yes Yes Imediately

LCD Panel/ TCON Power Supply Main Board*

LD Board* (LCD Panel)* Board*

*For Part Number information, refer to Section 4 - Exploded View/Part Number Information on page 21.

XBR-65X950B 9
 SECTION 2 - TROUBLESHOOTING

NO VIDEO FLOWCHART

No Video

Locate
Backlights No CN6401 on No No
Zero volts at Zero volts at LCD Panel*
turned on? Power Supply Pin 5? Pin 3?
Board.

Yes Yes Yes

Sony logo TCON*

Yes
appears Main Board* Main Board*
(LCD Panel)
momentarily?

No

Unplug LVDS
connector with Test patterns No TCON*
unit off. Turn unit display on (LCD Panel)
back on. screen?

Yes

Main Board*

*For Part Number information, refer to Section 4 - Exploded View/Part Number Information on page 21.

XBR-65X950B 10
 SECTION 2 - TROUBLESHOOTING

VIDEO DISTORTION FLOWCHART

Video Distortion

Lines
Is distortion Yes Improper or No
Vertical lines Yes move when Yes
across entire missing colors? wide-mode Main Board*
or bars?
screen? changed?

No Yes No No

TCON*
Main Board*
(LCD Panel)

Yes
Any horizontal LCD Panel*
lines?

No

Any single or Yes

isolated vertical LCD Panel*
lines?

No

Yes
More than 1 TCON*
vertical band? (LCD Panel)

*For Part Number information, refer to Section 4 - Exploded View/Part Number Information on page 21.

XBR-65X950B 11
 SECTION 2 - TROUBLESHOOTING

NO 3D VIEWING

3D Not Working

Press 3D button on
Remote Commander
and select
Simulated 3D.

Double images No
displayed on Main Board*
screen?

Yes

View image with

known working
pair of Active
3D Glasses.

Confirm with another

No pair of Active Double images Yes
Double images Active 3D
3D Glasses/ become one/
become one? Glasses
One Touch Remote Remote works
Control? OK?

Yes No

Bluetooth
3D OK
Board*

*For Part Number information, refer to Section 4 - Exploded View/Part Number Information on page 21.

XBR-65X950B 12
SECTION 3 - REPAIR INFORMATION

REPAIRING THE TV REMOVING THE REAR COVER

1. Locate the Side Cover and lift as shown to detach.
If the latest Software does not correct the issue, complete the following:
1. Verify the television has the symptom the customer indicated.
2. Replace part causing the symptom.
3. Install the latest version of Software (Required for ALL repairs).
4. Perform the required service adjustments and checks.
5. Verify the repair resolved the issue. 2. Locate the Rear Terminal Cover and lift as shown to detach.

REMOVING THE TABLE-TOP STAND

1. Place TV in a standing position on a flat surface. Then locate and
remove 1 screw from the Camera Module to lift as shown and detach
from TV.

3. Locate and remove all screws from the Rear Cover.

2. Place TV face down on a flat and soft surface.

Locate and remove the screws as shown to detach the Right and
Left Stand.

4. Release all clips from the Rear Cover and lift as shown to detach.

XBR-65X950B 13
 SECTION 3 - REPAIR INFORMATION

CAUTION: Do not hit or press the clips located on the Back Chassis
while installing and/or replacing new parts. Pressure on the clips may
detach them from the Back Chassis.
Please refer to the illustration below for clip location.
REPLACING THE MAIN BOARD AND TUNER BOARD
The Main Board and Tuner Board used in this model are available for
repair. For Part Number information refer to Section 4 - Exploded View/Part
Number Information on page 21.
1. Slide the Side Bracket as shown to detach from the Main Board.

Clip Side
Bracket

2. Locate and disconnect all connectors. Then remove all screws from
Covered Clip
the Main Board Plate to detach.
5. Remove 1 screw from the Bracket, AC Inlet to detach as shown.

3. Locate the K0 Board and remove 4 screws, then lift as shown to detach.

6. Remove 2 screws from the Bracket, AC Inlet to detach the AC Inlet.

K0 Board
Bracket, AC Inlet

AC Inlet 4. Locate and remove 4 screws from the Tuner Board, release the clip and
lift as shown to detach.

Tuner Board

XBR-65X950B 14
 SECTION 3 - REPAIR INFORMATION

5. Locate and remove all screws from the Main Board, then lift as shown 11. Select the correct destination of the TV, press 3 to increase or 6
to detach. to decrease the data value (Use the table below for reference).
Model Name Destination Data Value
XBR-65X950B US/CND ATSC_UC_BASE
Main Board
12. Press MUTING then 0 to save the changes.

6. Install the new Main Board, K0 Board and/or Tuner Board, screws and DIGITAL SERVICE
all connectors. 002 MODEL
001 DEST ATSC_UC_BASE
7. Update the Software.
WRITE
After ALL repairs UPDATE the SOFTWARE to the latest version.
Instructions are included with the Software package on the Sony
Authorized Service Portal website.
13. Press 1 until 002 MODELNAME displays.
a. Insert the USB device with the latest Software into the TV.
DIGITAL SERVICE
b. Press POWER to turn on the TV. 002 MODEL
c. Wait until the Software update is complete and the TV turns OFF. 002 MODELNAME _________

8. Access Service Mode by pressing the following buttons within 1 second

of each other: 3 until the model displayed matches the model of the TV.
14. Press
DISPLAY Channel 5 Volume + POWER CAUTION: The Model Name can only be selected once. Be sure
to verify the information is correct before saving the changes.
9. When the DIGITAL Menu appears, press 2 until 002 MODEL category
displays. 15. Press MUTING then 0 to save the changes.
10. Press 1 until 001 DEST item displays.
DIGITAL SERVICE
002 MODEL
DIGITAL SERVICE 002 MODELNAME XBR-65X950B
002 MODEL
001 DEST ATSC_UC_BASE WRITE

CAUTION: If the incorrect Destination Data Value is selected, it may

corrupt the Sofware requiring a Main Board replacement.

XBR-65X950B 15
 SECTION 3 - REPAIR INFORMATION

16. Locate the Serial Number for the TV on the side of the Rear Cover. 20. Enter the Serial Number of the TV.
MODEL NO NOTE: If the incorrect Serial Number is entered, press RETURN
XBR-65X950B to go back to the Serial Number input screen and re-enter
SERIAL NO the correct number.
5000001 21. Press to save the Serial Number.

DIGITAL (MODEL) SERVICE

17. Press 1 until 003 SERIAL item displays.
SerialNumberEdit
*1 SerialNumber
DIGITAL SERVICE
002 MODEL 5000001 WRITE
003 SERIAL
22. Press 1 until option 005 VAR_TYPE displays.

18. Press 0 to display the Serial Number Edit option. DIGITAL SERVICE
002 MODEL
005 VAR_TYPE
DIGITAL (MODEL) SERVICE
SerialNumberEdit

*1 SerialNumber 23. Press 3 until option STD displays.

19. Press to display the Serial Number input screen. DIGITAL SERVICE
002 MODEL
DIGITAL (MODEL) SERVICE 005 VAR_TYPE STD
SerialNumberEdit
*1 SerialNumber
Please Input serial number
(0000000-99999999) 24. Press MUTE then 0 to save the changes.
_______
CAUTION: The Serial Number can only be selected once. Be sure
to verify the information is correct before saving the changes. DIGITAL SERVICE
002 MODEL
005 VAR_TYPE STD
WRITE

XBR-65X950B 16
 SECTION 3 - REPAIR INFORMATION

12. Clear the Self Check screen. REPLACING THE POWER SUPPLY BOARDS
a. Press POWER to exit Service Mode. 1. Locate both Power Supply Boards, disconnect all connectors, then
b. Press the following buttons on the Remote Commander within remove 5 screws from G3 Board and lift as shown to detach.
1 second of each other:
DISPLAY Channel 5 Volume - POWER

SELF CHECK

000 RESERVED --------------------- --------------------- --------------------- 00

000 RESERVED --------------------- --------------------- --------------------- 00 2. Remove screws from G4 Board, then lift as shown to detach from TV.
002 MAIN_POWE --------------------- --------------------- --------------------- 00
003 DC_ALERT --------------------- --------------------- --------------------- 00
003 AUD_PROT --------------------- --------------------- --------------------- 00
003 HDMI_EQ --------------------- --------------------- --------------------- 00
003 TU_DEMOD --------------------- --------------------- --------------------- 00
004 VLED --------------------- --------------------- --------------------- 00
004 LD_ERR --------------------- --------------------- --------------------- 00
005 HFR_ERR --------------------- --------------------- --------------------- 00
005 TCON_ERR 120123132522 120123113645 --------------------- 02 Registro de Errores

005 P_ID-ERR --------------------- --------------------- --------------------- 00

006 BACKLITE --------------------- --------------------- -------------------- 00 3. Locate the Sheet Insulation and lift as shown to detach.
007 TEMP_ERR --------------------- --------------------- --------------------- 00
007 FAN_ERR --------------------- --------------------- --------------------- 00
010 EMITTER --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00
102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00

00345 000333 06789

8 0 . 4. Install the new Power Supply Board, Sheet Insulation, screws and
c. To clear the error history and error count press
connectors.
d. Press POWER to exit the Self Check screen.
5. Update the Software.
After ALL repairs UPDATE the SOFTWARE to the latest version.
13. Cycle AC Power (Unplug and plug AC Cord from the outlet).
Instructions are included with the Software package on the Sony
Authorized Service Portal website.
a. Insert the USB device with the latest Software into the TV.

b. Press POWER to turn on the TV.

c. Wait until the Software update is complete and the TV turns OFF.

XBR-65X950B 17
 SECTION 3 - REPAIR INFORMATION

REPLACING THE SWITCH UNIT REMOVING THE SPEAKERS

1. Disconnect 1 connector and release the clips to lift and detach. 1. Remove screws from Speaker Woofer, disconnect connectors and lift
as shown to detach.

2. Install the new Switch Unit and the connector.

2. Disconnect the Speaker connectors and lift to detach.

REMOVING THE USB ASSEMBLY

1. Locate the USB Assembly, release the clip and lift as shown to detach.

3. Refer to these instructions for removing the opposite speakers.

USB Assembly

2. Release the USB connector from the Bracket, Top.

Then lift USB Holder to detach from Cable with Connector (USB)
as shown.
USB Holder

Cable with
Connector
(USB)

XBR-65X950B 18
 SECTION 3 - REPAIR INFORMATION

REMOVING THE SMART CORE BLOCK

1. Remove 1 screw from the Bracket, SC Left and slide it left to detach. 5. Remove 1 screw and release the Back Cover clips as shown.

2. Remove 1 screw from the Bracket, SC Right and slide it right to detach.
6. Lift the Back Cover to detach it from the Smart Core.

Back Cover

3. Twist the Smart Core downwards to release the clips and detach.
7. Locate the Mic Unit and lift as shown to detach.

Mic Unit

4. Locate the Light Case Assembly, press down to release the clips
and detach from the Smart Core. 8. Release the BT Module and lift to detach from Front Cover.

BT Module

Light Case
Assembly

XBR-65X950B 19
 SECTION 3 - REPAIR INFORMATION

9. Release the Wireless LAN Card and lift as shown to detach it from
the Front Cover.

Wireless
Lan Card

10. Release the Top Cover clips and lift to detach from Bottom Case.

Top Cover

11. Release the HSC2-M Board clip and lift to remove from Bottom Case.

Bottom Case

HSC2-M Board

XBR-65X950B 20
SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

TABLE-TOP STAND Components not identified by a part number or description

are not stocked because they are seldom required for routine
service.
NOTE: The components identified by shading and !
mark are critical for safety.
Replace only with part number specified.
The component parts of an assembly are indicated by the reference numbers in
the far right column of the parts list and within the dotted lines of the diagram.
NOTE: The components identified by a red outline and a mark contain confidential
information. Specific instructions must be adhered to whenever these components are
repaired and/or replaced. (See Appendix A)

REF. NO. PART NO. DESCRIPTION

1 4-486-550-01 STAND, RIGHT

2 4-486-545-01 STAND, LEFT

XBR-65X950B 21
 SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

NOTE: The components identified by shading and !
XBR-65X950B mark are critical for safety.
Replace only with part number specified.
NOTE: The components identified by a red outline and a mark contain confidential
information. Specific instructions must be adhered to whenever these components are
repaired and/or replaced. (See Appendix A)

52 53
REF. NO. PART NO. DESCRIPTION
51
51 4-489-267-01 BRACKET, TOP
52 4-486-061-01 USB HOLDER

53 1-848-165-11 CABLE WITH CONNECTOR (USB)

54 1-458-820-11 CAMERA MODULE

55 4-478-061-01 REAR COVER

56 4-478-078-11 COVER, TERMINAL SIDE

57 4-529-325-01 LABEL, SIDE TERMINAL

55
ORDER THIS PART WHEN REPLACING THE REAR COVER.
58 4-478-080-11 COVER, TERMINAL REAR
54
59 4-527-285-01 LABEL, REAR TERMINAL
56
ORDER THIS PART WHEN REPLACING THE REAR COVER.

! 60 1-836-883-11 POWER SUPPLY CORD

61

! 61 1-843-998-12 AC INLET

57

58

59

60

XBR-65X950B 22
 SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

NOTE: The components identified by shading and ! NOTE: The components identified by a red outline and a mark contain confidential
mark are critical for safety. information. Specific instructions must be adhered to whenever these components are
Replace only with part number specified. repaired and/or replaced. (See Appendix A)

REF. NO. PART NO. DESCRIPTION

101 4-487-091-01 HOLDER, SIDE SW

102 1-798-510-11 SWITCH UNIT

103 4-486-528-01 BRACKET, STAND

104 1-859-005-11 SPEAKER BOX (LEFT)

105 2-650-770-31 SLIDE, CLAMP

106 1-859-004-11 SPEAKER BOX (WOOFER)
101

107 4-486-588-01 BRACKET, SC

108 1-859-005-21 SPEAKER BOX (RIGHT)
102

103

103

107

104
Smart Core
105

107

*Bracket SWF
103

106

103
108

*Reinstall Bracket, SWF when replacing the LCD Panel.

XBR-65X950B 23
 SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

NOTE: The components identified by shading and ! NOTE: The components identified by a red outline and a mark contain confidential
mark are critical for safety. information. Specific instructions must be adhered to whenever these components are
152 Replace only with part number specified. repaired and/or replaced. (See Appendix A)

153
152 REF. NO. PART NO. DESCRIPTION

151 NA LCD PANEL MODULE

FOR LCD PANEL AND TCON BOARD PART NUMBER
INFORMATION REFER TO THE LCD PANELS SERVICE MANUAL.

151
152 4-486-590-01 BRACKET, VESA
153 4-480-396-51 BRACKET, SIDE

Main Plate 154 1-474-579-11 G3 BOARD, COMPLETE

155 1-474-580-11 G4B BOARD, COMPLETE

156 4-487-095-01 SHEET, INSULATION (G34)

ORDER THIS PART WHEN REPLACING THE LCD PANEL.

152

152 Bracket, RL*

Bracket, RL*

154

156

155

*Reinstall Brackets, RL when replacing the LCD Panel.

XBR-65X950B 24
 SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

NOTE: The components identified by shading and ! NOTE: The components identified by a red outline and a mark contain confidential
mark are critical for safety. information. Specific instructions must be adhered to whenever these components are
Replace only with part number specified. repaired and/or replaced. (See Appendix A)

REF. NO. PART NO. DESCRIPTION

201 4-457-451-01 SHEET, THERMAL (BAF)

ORDER THIS PART WHEN REPLACING THE MAIN BOARD.
Main Plate*
Plate 202 4-447-962-01 HOLDER (HS)

201
203 A-2039-748-A BAXF BOARD, COMPLETE
202
AFTER REPLACING THE MAIN BOARD, YOU MUST UPDATE
201 202
THE SOFTWARE TO THE LATEST VERSION.
203
201
204 4-487-105-01 SHEET, THERMAL (AYU2, A)
201
ORDER THIS PART WHEN REPLACING THE MAIN BOARD.
201
205 4-487-101-01 HOLDER, HS WS
204
201

204 206 A-1989-740-A TUS BOARD, COMPLETE

AFTER REPLACING THE TUNER BOARD, YOU MUST UPDATE
208 205
205 THE SOFTWARE TO THE LATEST VERSION.
205
204

205 207 A-2033-107-A K0 BOARD, MOUNTED

AFTER REPLACING THE K0 BOARD, YOU MUST UPDATE
205
THE SOFTWARE TO THE LATEST VERSION.
207

205
205
205 208 4-256-454-02 SPACER (G A)

206

*Reinstall Main Plate when replacing the LCD Panel.

XBR-65X950B 25
 SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

SMART CORE BLOCK NOTE: The components identified by shading and ! NOTE: The components identified by a red outline and a mark contain confidential
mark are critical for safety. information. Specific instructions must be adhered to whenever these components are
Replace only with part number specified. repaired and/or replaced. (See Appendix A)

REF. NO. PART NO. DESCRIPTION

251
251 4-480-410-01 TOP COVER
252 A-1969-163-A HSC2, BOARD MOUNTED

253 4-487-567-01 BOTTOM CASE

254 4-480-411-01 FRONT COVER
252
255 1-492-760-12 BT MODULE
256 1-458-723-11 WIRELESS LAN CARD

257 1-458-793-11 MIC UNIT

253
258 4-480-412-01 BACK COVER

254

256

258
257
255

XBR-65X950B 26
 SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

CONNECTORS NOTE: The components identified by shading and !

mark are critical for safety.
NOTE: The components identified by a red outline and a mark contain confidential
information. Specific instructions must be adhered to whenever these components are
Replace only with part number specified. repaired and/or replaced. (See Appendix A)

301
305

304
306

303 307

309 308

302

REF. NO. PART NO. DESCRIPTION

301 1-910-109-26 HARNESS ASSEMBLY (G3/G4B/LD)

302 1-846-714-11 CONNECTOR ASSEMBLY 3P (G3/G4B)
303 1-910-109-24 CONNECTOR ASSEMBLY 28P (BAXF/K0/G3/WOOFER)

304 1-910-109-19 FLEXIBLE FLAT CABLE 20P (BAXF/LD)
305 1-910-109-29 FLEXIBLE FLAT CABLE 30P (BAXF/LD)
306 1-848-310-11 (LVDS) FLEXIBLE FLAT CABLE 41P (BAXF/TCON)

307 1-848-311-11 (LVDS) FLEXIBLE FLAT CABLE 51P (BAXF/TCON)
308 1-910-109-27 CONNECTOR ASSEMBLY 20P (BAXF/K0)
309 1-910-109-25 HARNESS ASSEMBLY MAIN (BAXF/SPKS/SU/SC)

XBR-65X950B 27
 SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

SCREWS NOTE: The components identified by shading and ! NOTE: The components identified by a red outline and a mark contain confidential
mark are critical for safety. information. Specific instructions must be adhered to whenever these components are
Replace only with part number specified. repaired and/or replaced. (See Appendix A)

P/N DESCRIPTION XBR-65X950B

2-580-639-01 SCREW, +BVTP 4X12 TYPE2 IT-3 Rear Cover (3), Smart Core (1)

2-990-421-41 SCREW (+PSW) (M3X6) AC Inlet (2), Bracket SC (2), Holder Side SW (1), K0 Board (4),
Main Board (7)

Tuner Board (4), G3 Board (5), G4B Board (5), Main Plate (8),
4-256-393-11 SCREW, +PSW M3X6 W12
Bracket AC Inlet (1), Bracket SWF (6)

4-457-815-02 SCREW, +PSW M3X6 STEP Rear Cover (16)

2-580-608-01 SCREW, +PSW M5X16 Neck Stand to TV (4)

Camera Module (1), Bracket Stand (16), Bracket RL (2),

4-159-298-01 SCREW, +PSW M4X10
Bracket Vesa (4)

4-268-126-02 SCREW, ORNAMENTAL M6X12 Rear Cover (4)

XBR-65X950B 28
SECTION 5 - ACCESSORIES/PART NUMBER INFORMATION
ACCESSORIES AND PACKAGING MISCELLANEOUS
PART NO. DESCRIPTION PART NO. DESCRIPTION

2-580-608-01 SCREW, +PSW M5X16 4-463-174-01 BADGE, XBR LOGO

(SCREWS TO ATTACH TABLE TOP STAND TO LCD TV) 4-487-523-01 CATCH, HOOK N
For product protection and safety reasons, Sony strongly recommends 4-262-708-04 CLAMPER, CABLE
that you use the screws provided with the TV. 4-485-653-01 CLAMPER, CABLE (M)
CAUTION: These screws cannot be used to secure the TV
to the Wall Mount Brackets. 3-299-071-08 FLYER, SAFETY
4-452-920-01 GASKET (TU)
1-458-628-41 3D GLASSES (SINGLE KIT) 1-845-283-11 IR BLASTER
4-460-760-01 CASE, BATTERY (3D GLASSES)
4-100-136-01 SHEET (CORE), C
4-460-761-01 PAD, NOSE (3D GLASSES) 4-537-540-01 SHEET, THERMAL (DDR)
1-848-278-11 PORT REPLICATOR UC 4-298-004-01 SPACER (B)
1-492-687-11 AC ADAPTOR (FOR PORT REPLICATOR)
4-449-083-01 SPACER (22)+C
4-448-554-13 MANUAL, INSTRUCTION (3D GLASSES) 3-674-673-22 STOPPER (A)
4-533-561-11 MANUAL, INSTRUCTION 7-600-031-97 TAPE (3M 1350FB-1) 15MMX66M BLK
7-600-031-96 TAPE (3M 1350FW-1) 15MMX66M WHT

OPTIONAL ACCESSORIES
PART NO. DESCRIPTION

4-443-737-02 SUPPORT BELT KIT

REMOTE COMMANDER
PART NO. DESCRIPTION

1-492-758-11 REMOTE COMMANDER (RMF-YD003)

1-492-766-11 REMOTE COMMANDER (RM-YD102)

XBR-65X900B 29
APPENDIX A: ENCRYPTION KEY COMPONENTS
Encryption key components developed by Sony Corporation contain confidential information and shall be handled under the non-disclosure obligations provided
in the applicable agreement with Sony Corporation (and/or its subsidiary).
As part of this agreement specific instructions must be adhered to whenever a Circuit Board containing encryption key components is repaired and/or replaced
pursuant to the following:
1. In the service manual the Circuit Board(s) containing encryption key components shall be identified with a red outline and a .
2. Only repair boards or components listed in the service manual shall be utilized for replacement and/or repair.
3. Disassembly, decryption or reverse-engineering component(s) is strictly prohibited.
4. Any board in which the Servicer replaces an encryption key component must be placed back into the set it orignally came from and the replaced
defective component MUST BE DESTROYED. Boards cannot be swapped.
5. If a Circuit Board identified with a red outline and a in the service manual is deemed to be defective:
a. and if a core charge is imposed and is covered under the product warranty, the defective un-repaired or modified board MUST BE RETURNED to
Sony.
b. and if the core charge is NOT covered under the product warranty, the defective un-repaired or modified board MUST BE DESTROYED.
6. If a unit is destroyed (such as field scrap), the Circuit Board identified with a red outline and a in the service manual MUST BE DESTROYED.

is a trademark of Sony Electronics.

Reproduction in whole or part without written permission is prohibited. All rights reserved.
Sony Corporation
Sony LCSC English
Technical Services 2014DJ74WEB-1
9-888-600-01 Service Publications Department 2014.04

XBR-65X950B A-1