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Provide hairdressing
consultation services
Level 3
Hairdressing
Trainer Guidance Notes
5. Communication
Trainer notes
Copyright Habia 2009 - All rights reserved. Page 3 - Unit G21 - Session 1.
Session 1
G21
Salon and legal requirements
Services, products and pricing (Part 1)
1.1 The responsibilities under the Data
Protection legislation
employees
customers
the business
Page 4 - Unit G21 - Session 1. Copyright Habia 2009 - All rights reserved.
Explain that there are eight basic principles of the
Session 1
G21
Data Protection Act. The principles are that personal
information must be:
And all staff must follow the basic principles (not just
the salon owner or employer).
Copyright Habia 2009 - All rights reserved. Page 5 - Unit G21 - Session 1.
Session 1
G21 Tell learners that they (or the salon owner or
employer) need to find out if they need to notify (or
tell) the Commissioner about the details that the salon
processes. Explain that not everyone has to notify, for
example those who only process personal information
for core business purposes such as the marketing for
the salon, staff administration and accounting may not
need to, therefore, the salon owner should check if
they are exempt.
Misleading information
Tell the learners that it has come to the attention of the
Information Commissioner that individuals are posing
as collectors on behalf of the legal Data Protection
Agency and are taking money from unsuspecting
businesses. Some may even pose with identification
cards and give out receipts.
Page 6 - Unit G21 - Session 1. Copyright Habia 2009 - All rights reserved.
the salon should not have shared the information
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G21
with Ral. (The contract for the services was with the
salon and not the visiting practitioner)
Ral should not have shared the information
with the other salon in which he worked
Copyright Habia 2009 - All rights reserved. Page 7 - Unit G21 - Session 1.
Session 1
G21 That a benefit of a product or service is:
Page 8 - Unit G21 - Session 1. Copyright Habia 2009 - All rights reserved.
Explain to the learners that all salons have a
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G21
responsibility to maintain confidentiality of information
relating to clients, colleagues and the salon business
itself.
Copyright Habia 2009 - All rights reserved. Page 9 - Unit G21 - Session 1.
Session 1
G21 Say that salons should have systems in place to
ensure that client records are stored in a way that
meets the requirements of the Data Protection Act.
The storage of records relates both to those for clients
as well as those for staff.
Ask learners to think about their own job roles and the
occasions where they have to ensure confidentiality.
Page 10 - Unit G21 - Session 1. Copyright Habia 2009 - All rights reserved.
1.5 Your salons policy for referring clients to
Session 1
G21
other salons
trichology
shaving and facial massage
traditional barbering
hair extensions
nail services
beauty treatments
holistic therapy services reflexology and
aromatherapy
Indian Head Massage or other head
massage services
African Caribbean hair services and
treatments
perming and straightening
hair braiding
Copyright Habia 2009 - All rights reserved. Page 11 - Unit G21 - Session 1.
Session 1
G21 Explain that they could buy in the skills of experts in
these areas. Many salons have spare rooms that can
be rented out to visiting consultants. This allows the
salon to capture the growing market opportunities
without having to retrain and wait for existing staff to
become competent in other disciplines.
Page 12 - Unit G21 - Session 1. Copyright Habia 2009 - All rights reserved.
Remind them that the idea is to still retain the client for
Session 1
G21
the services that they can provide.
how will they ensure that the client will receive the
same standard of client care you can offer?
how will they ensure that the referral salon can
competently offer the services the client wishes?
what will the benefit for their own salon be if they
make referrals to another salon for their clients?
how will they check out the history and reputation of
the salon?
how will they monitor the quality of the work of the
referral salon?
Deposits
Tell learners that there has always been debate about
whether salons should take deposits from clients for
treatments and services.
Copyright Habia 2009 - All rights reserved. Page 13 - Unit G21 - Session 1.
Session 1
G21 Explain that some salons will take deposits for
services, which require a great deal of time to be
booked out for one client.
For example:
Page 14 - Unit G21 - Session 1. Copyright Habia 2009 - All rights reserved.
For individual learners, talk to them about their salon
Session 1
G21
policy, then, ask them to list the advantages and
disadvantages of taking the deposits and formulate a
policy statement for their salon. Discuss their findings
with them.
Copyright Habia 2009 - All rights reserved. Page 15 - Unit G21 - Session 1.
Session 1
G21 First explain that one of the main influencing factors
are the direct costs to the salon or the staff.
For example:
VAT
wages
materials
services
rent
equipment
cleaning
promotion
stationery
IT
insurance
interest on bank loans
Page 16 - Unit G21 - Session 1. Copyright Habia 2009 - All rights reserved.
1.8 The duration of services in the salon
Session 1
G21
Ref: Activity G21.1.8
Copyright Habia 2009 - All rights reserved. Page 17 - Unit G21 - Session 1.
Session 1
G21
Now use the Learner Check for
Session 1 to check the understanding
of the learners.
Page 18 - Unit G21 - Session 1. Copyright Habia 2009 - All rights reserved.
Session 1
G21
Salon and legal requirements
Services, products and pricing (Part 1)
Learner Check
3. Name the Act that particularly 3. Sale and Supply of Goods Act
relates to describing the features
and benefits of products and
services.
Copyright Habia 2009 - All rights reserved. Page 19 - Unit G21 - Session 1.
Session 1
G21
Page 20 - Unit G21 - Session 1. Copyright Habia 2009 - All rights reserved.
Session 1
G21
Salon and legal requirements
Services, products and pricing (Part 1)
Trainer Summary
1.1 The responsibilities under the Data
Protection legislation
And remind learners that all staff must follow the basic
principles (not just the salon owner or employer).
Copyright Habia 2009 - All rights reserved. Page 21 - Unit G21 - Session 1.
Session 1
G21 1.3. Salon procedures and manufacturers
instructions in relation to conducting tests
Page 22 - Unit G21 - Session 1. Copyright Habia 2009 - All rights reserved.
1.8 The duration of services in the salon
Session 1
G21
Recap on the outcomes of the activity where learners
calculated the cost of the service over the time allowed
to complete it.
Copyright Habia 2009 - All rights reserved. Page 23 - Unit G21 - Session 1.
Session 1
G21 Salon and legal requirements
Services, products and pricing (Part 1
Page 24 - Unit G21 - Session 1. Copyright Habia 2009 - All rights reserved.