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RAC Warranty

Gold - Maintenance & Breakdown Care


301402 0208


Contents
What the Agreement provides......................................................................................................... 4

Section A. Our responsibilities under the Agreement...................................................................... 5

Section B. Your responsibilities under the Agreement.................................................................... 6

Section C. Periodic Maintenance Inspection................................................................................7-8

- Periodic Maintenance Inspection Form.................................................................................. 8

Section D. Gold Maintenance.....................................................................................................9-10

Section E. Gold Breakdown......................................................................................................11-12

Section F. General Exclusions........................................................................................................ 13

Section G. About the Agreement................................................................................................... 14

Section H. Administration.........................................................................................................15-16

Maintenance and Repair Request Form........................................................................................ 17

Transfer of ownership..................................................................................................................... 18

Customer Care............................................................................................................................... 19

Servicing Schedules..................................................................................................................20-22


Terms and conditions
Maintenance and breakdown care
What the agreement provides
Our promise to you Service Agreement

We aim to provide a safe, high-quality service We base the Agreement on the information
to maintain and repair your vehicle from the you have provided on your Application Form,
later of the date of your application or upon which is detailed on your Validation Form. Your
expiry of the manufacturers warranty and for Application Form and Validation Form, together
the period selected on your Application Form, with these terms and conditions constitute our
which is confirmed on your Validation Form. If agreement with you (the Agreement).
you have any questions or complaints about
the Agreement, please contact us on 0845 070
7789.

Please attach your Validation Form here

VALIDATION FORM


Section A
Our responsibilities under the agreement
We will meet our responsibilities under the Maintenance Breakdown
Agreement within a reasonable time unless
it is impossible for us to do this because of Labour and parts costs for repairs to Labour and parts costs for included
circumstances outside our reasonable control. maintain your vehicle if an included parts in the event of a breakdown
part suffers a failure to perform its which immobilises the vehicle, up to
We accept responsibility for the quality of all function (including maintenance the repair value detailed on your
periodic maintenance inspections, maintenance repairs required following a Validation Form and subject to the
and repairs which are carried out by any manufacturers service), up to the Maintenance and Repair Conditions
third party on our behalf in order to meet our repair value detailed on your Validation detailed within Section H. Please read
obligation to you under the Agreement. Form and subject to the Maintenance Section E headed Breakdown for
and Repair Conditions detailed within listed parts and full details.
What is included in the Agreement Section H (Administration). Please
The Agreement is for maintaining and repairing read Section D headed Maintenance Vehicle hire if your vehicle suffers a
your vehicle and includes: for listed parts and full details. breakdown which requires 8 hours or
longer (according to the manufacturers
Periodic Maintenance Inspection Vehicle hire if your vehicle suffers a recommended repair times) to carry
failure of parts which requires 8 hours out the required repair. See Section G
One maintenance inspection of your or longer (according to the under the heading Extensions to the
vehicle during the term of the manufacturers recommended repair Agreement for full details.
Agreement and annually thereafter for times) to carry out the required
agreements of more than one year. maintenance repair. See Section G Recovery of the vehicle if your vehicle
Please read Section C headed under the heading Extensions to the suffers a breakdown. See Section G
Periodic Maintenance Inspection for Agreement for full details. under the heading Extensions to the
listed items and full details. Agreement for full details.


Section B
Your responsibilities under the agreement
Servicing Requirements New vehicles
In accordance with the manufacturers servicing During the manufacturers warranty please ignore
requirements, your vehicle must be serviced at the servicing schedules shown in this booklet
the intervals recommended for your particular and adhere to those in the manufacturers
make, type and age of vehicle. For completion of warranty booklet.
a service we allow a maximum of 1,000 miles or
4 weeks leeway on either side of the stipulated If you fail to service the vehicle in accordance
time, whichever occurs first. Please ensure with the manufacturers requirements then
that you are fully aware of the manufacturers any serviceable items (i.e. items that would
recommended servicing intervals for your have been otherwise identified during the
particular make and age of vehicle. We would service) will not be covered under the
recommend that you return to the dealer who Agreement. However, any non-serviceable
supplied your vehicle (the Supplying Dealer) items will continue to be covered under the
or to one of our preferred repairers (please Maintenance and Breakdown Sections of the
see Section H for more details) to service your Agreement.
vehicle. Any maintenance repairs, which are
covered by the Agreement and are required After each service, please ensure that the
following completion of the manufacturers relevant service details are completed in this
service, will be covered as a benefit under the booklet by the servicing garage and obtain a
Maintenance Section of the Agreement. receipt for the service. Keep the receipt - you
will need it should you make a maintenance or
repair request.


Section C
Periodic Maintenance Inspection
Your Supplying Dealer will complete the periodic on the date you have agreed with them for the Reflectors; Number plate lamp;
maintenance inspection after you purchase periodic maintenance inspection. You must Direction indicator lamps; Hazard
your Agreement for your vehicle. If, however present them with the Agreement booklet when lamps; Front and rear fog lamps
your Supplying Dealer is unable to perform you take your vehicle to them. They will carry 2) Check operation of wipers and washers
the periodic maintenance inspection, please out the periodic maintenance inspection and 3) Check operation and condition of seat
contact the Administrator for details of our complete the Periodic Maintenance Inspection belts/mountings
preferred repairer. The Supplying Dealer or Form on our behalf. 4) Check security of seats mountings
our preferred repairer will complete a Periodic and head rests
Maintenance Inspection Form to show you The periodic maintenance inspection will 5) Check condition of windscreen
what he or she has checked. If the periodic comprise of a check on the operation of the 6) Check operation and condition of sun roof
maintenance inspection reveals a problem, the items listed in Section 1 to 5 below to ascertain mechanism (if applicable)
Supplying Dealer or our preferred repairer may: whether these items are failing to perform their 7) Check engine mountings for security
normal function, together with the maintenance and condition
tell you what work is needed which is of any such items listed in Sections 1 and 5 if
included under the Maintenance necessary. Section 3
element of the Agreement (see the 1) Check operation of bonnet latch,
Maintenance section for details). Section 1 safety catch and hinges
1) Check operation of instrument gauges 2) Check condition of road wheels for
tell you what other work may be and horn damage
required or is recommended and what 2) Check operation of clutch (where applicable) 3) Check condition for tyre wear and
it may cost if you decide for that work to 3) Check operation of brake pedal damage
be done. 4) Check parking brake performance 4) Check exhaust condition, including
5) Check operation of door locks clamps, security, leaks and damage
If your vehicle is still within the manufacturers 6) Check operation of central locking 5) Check all items complete in tool kit
warranty when you purchase your Agreement, 7) Check operation of door windows 6) Check satisfactory starting, general
your Supplying Dealer will contact you to (manual/electric) performance and behaviour. Pay particular
arrange the periodic maintenance inspection. If attention to the operation of clutch,
your Agreement is for more than one year, your Section 2 transmission, steering, suspension and
Supplying Dealer will contact you to arrange 1) Check operation of interior lights, exterior brakes including A.B.S. Listen for abnormal
your further periodic maintenance inspection, lighting equipment and respective control noises and after road test perform a visual
after the first 12 months of your Agreement lights and cluster illumination; Rear check for fluid leak.
have elapsed. You must take your vehicle to view mirror/sun visors; Front and rear
the Supplying Dealer or our preferred repairer side lamps; Head lamps; Stop lamps;


Periodic Maintenance Inspection (continued)
Section 4 We will only be responsible for the periodic Periodic Maintenance
1) Check fluid levels of brake, power steering, maintenance inspection of such items. Inspection Form
clutch reservoir, washer reservoir and
battery (including security) After the periodic maintenance inspection the I certify that the inspection has been carried
2) Check engine level, gear box Supplying Dealer or our preferred repairer will out.
levels manual/automatic (where applicable). give you a record showing that they have carried
Check engine for oil and water leaks and for out the periodic maintenance inspection, which
extensive noise. will include details of any faults which have Agreement number..............................................
3) Check wiring, pipes, hoses, oil and fuel feed been found and any repairs that are needed.
lines for routing, damage, chafing and leaks You should attach this record to the Periodic
(where visible) Maintenance Inspection Form. Mileage................................................................

Section 5
1) Check steering operation and condition for Vehicle owner's name
leaks and security
2) Check front and rear suspension condition ...........................................................................
3) Check coolant system level and condition
4) Check condition of auxiliary drive belts
and tension Garage invoice no..............................................
Please Note: If during the periodic maintenance GARAGE - PLEASE COMPLETE, STAMP HERE
inspection it is discovered that any items listed THEN SIGN AND KINDLY SUPPLY
under Section 1 or Section 5 have suffered a CUSTOMER
failure whereby they no longer perform their
normal function then the Supplying Dealer or our
preferred repairer will notify the Administrator of
a maintenance request on your behalf. The
request will be dealt with in accordance with
the Maintenance element of the Agreement (see
Section D overleaf) and subject to the terms and
conditions of the Agreement. The replacement
or repair of parts listed under Section 2, Section
3 and Section 4 remains your responsibility.


Section D
Gold Maintenance
As part of the Agreement we include rods and bearings, crankshaft and bearings, oil Continuous Variable Transmissions
maintenance due to failure of certain parts, seals and bushes, inlet and exhaust manifolds, CTX/CVT
including maintenance repairs required following flywheel and ring gear/dual mass flywheels, All internal failures of clutches, planetary
a manufacturers service, as listed under the distributor drive, oil cooler. gears, reduction gears, shafts, variable
heading Parts which are included. A failure is pulleys, thrust link drives, internal seals,
the failure of a component to perform its normal Timing belts bushes and bearings.
function. Provided there is proof that the
manufacturers replacement recommendations Drive system (front/rear)
The most we will pay under the Agreement to have been complied with, and they are free from Crown wheel and pinion, half shafts, half shaft
maintain your vehicle is the repair value shown oil contamination. oil seals, bearings, planet gears, bevel gears,
on your Validation Form. The amount includes rear external drive shafts, constant velocity
parts, labour, VAT and any benefit from the Turbo (Factory fitted) joints, 4-wheel drive units.
Extensions to the Agreement shown in Section The complete unit (including the wastegate, if it Excluding: Beam axle and bearings, radius
G. is an integral part of the turbo unit and cannot be arm and bearings, rubber gaiters drive flange,
purchased separately). together with all other parts not included.
Any part or condition specifically listed under
the heading Parts which are not included or Gearbox Brakes
General Exclusions will not be included under Manual Master cylinder, wheel cylinders, brake calipers,
the Agreement. All internal failures of gears, shafts, servo, brake pumps, brake limiter valve, ABS
synchromesh hubs, selectors, seals and computer/sensors/pumps.
Parts which are included: bushes, bearings, speedometer drive,
Only the parts specifically listed under each overdrive units (when fitted), solenoid, Steering
heading are included. If a part is not listed then internal failure of transfer box. Rack and pinion, steering box, idler box, power
it will not be included. steering rack/ram and pump, reservoir, steering
Automatics column.
Engine  All internal failures of gears, oil pump, seals,
Rocker assembly, inlet and exhaust valves, valve shafts, bushes, clutches, brake bands, Cooling system
guides and springs (excluding burnt valves and bearings, governors, servos, torque Water pump, thermostat, heater matrix, electric
decokes), cylinder head (excluding cracks and convertor, drive plate, valve block, computer fan motor/sensor, viscous fan coupling, radiator,
overheating damage), head gasket, head bolts, governor, modulator valve, speedometer air conditioning pump, condenser, evaporator,
push rods, camshaft and cam followers, timing drive. magnetic clutch and valves (when fitted as
gears, chains and tensioner, oil pump, pistons standard).
and rings, cylinder bores, gudgeon pins, con


Gold Maintenance (continued)
Propshaft Electronic control unit
Propshaft, universal joints and bearings. Ignition system, fuel system, transmission
system.
Fuel system - petrol/diesel
Mechanical/electrical fuel pump, carburettor, Casings
electronic carburettor sensors and stepper Cylinder block, gearbox and axle, transfer box,
motor, choke assembly, injection system. if they have been damaged by a failure of one of
the included parts.
Front/rear suspension
Shock absorbers, coil springs, upper and lower Parts which are not included
wishbones, ball joints, swivel joints, McPherson Air conditioning recharging, anti-freeze,
struts, suspension arms, anti-roll bar, self-levelling lubricants, filters, transmission fluids, external
units and reservoir, pump and regulator valves, oil leaks, serviceable and ancillary items such as
seals, displacer, hydro-pneumatic system. plugs, distributor caps, rotor arms, core plugs
and any part not listed as being included by
Wheel bearings the Agreement.
Front and rear wheel bearings.

Clutch
Centre plate, pressure plate, thrust bearing, clutch
fork, cable, master cylinder, slave cylinder.

Electrics
Starter motor / solenoid, alternator, regulator, coil,
distributor, electronic ignition module, front and
rear window/headlamp wiper motors, heater fan
motor, indicator interrupter unit, electric window
motor, sun roof motor, instrumentation gauges,
centralised locking solenoids/pumps, switches,
relays, sensors, electric aerial motor, horn unit,
cruise control system. (Front & rear heated screens
& elements are not included).

10
Section E
Gold Breakdown
A breakdown is the failure of a component which flywheel and ring gear/dual mass flywheels, gears, reduction gears, shafts, variable
results in the immobilisation of the vehicle. As distributor drive, oil cooler. pulleys, thrust link drives, internal seals,
part of the Agreement we include loss due to bushes and bearings.
breakdown of certain parts as listed under the Timing belts
heading Parts which are included. Provided there is proof that the Drive system (front/rear)
manufacturers replacement recommendations Crown wheel and pinion, half shafts, half shaft
The most we will pay under the Agreement is the have been complied with, and they are free from oil seals, bearings, planet gears, bevel gears,
repair value shown on your Validation Form. The oil contamination. rear external drive shafts, constant velocity
amount includes parts, labour and VAT and any joints, 4-wheel drive units.
benefit from the Extensions to the Agreement Turbo (Factory fitted) Excluding: Beam axle and bearings, radius
shown in Section G. The complete unit (including the wastegate, if it arm and bearings, rubber gaiters drive flange,
is an integral part of the turbo unit and cannot be together with all other parts not included.
Any part or condition specfically listed under purchased separately).
the heading Parts which are not included or Brakes
General Exclusions will not be included under Gearbox Master cylinder, wheel cylinders, brake calipers,
the Agreement. servo, brake pumps, brake limiter valve, ABS
Manual computer/sensors/pumps.
Parts which are included  All internal failures of gears, shafts,
synchromesh hubs, selectors, seals and Steering
Only parts specifically listed under each heading bushes, bearings, speedometer drive, Rack and pinion, steering box, idler box, power
are included. If a part is not listed then it will not overdrive units (when fitted), solenoid, steering rack/ram and pump, reservoir, steering
be included. internal failure of transfer box. column.

Engine Automatics Cooling system
Rocker assembly, inlet and exhaust valves, valve  All internal failures of gears, oil pump, seals, Water pump, thermostat, heater matrix, electric
guides and springs (excluding burnt valves and shafts, bushes, clutches, brake bands, fan motor/sensor, viscous fan coupling, radiator,
decokes), cylinder head (excluding cracks and bearings, governors, servos, torque air conditioning pump, condenser, evaporator,
overheating damage), head gasket, head bolts, convertor, drive plate, valve block, computer magnetic clutch and valves (when fitted as
push rods, camshaft and cam followers, timing governor, modulator valve, speedometer standard).
gears, chains and tensioner, oil pump, pistons drive.
and rings, cylinder bores, gudgeon pins, con Propshaft
rods and bearings, crankshaft and bearings, oil Continuous Variable Transmissions Propshaft, universal joints and bearings.
seals and bushes, inlet and exhaust manifolds, CTX/CVT
 All internal failures of clutches, planetary
11
Gold Breakdown (continued)
Fuel system - petrol/diesel Casings
Mechanical/electrical fuel pump, carburettor, Cylinder block, gearbox and axle, transfer box,
electronic carburettor sensors and stepper if they have been damaged by a breakdown of
motor, choke assembly, injection system. one of the included parts.

Front/rear suspension Parts which are not included:


Shock absorbers, coil springs, upper and lower Air conditioning recharging, anti-freeze,
wishbones, ball joints, swivel joints, McPherson lubricants, filters, transmission fluids, external
struts, suspension arms, anti-roll bar, self-levelling oil leaks, serviceable and ancillary items such as
units and reservoir, pump and regulator valves, plugs, distributor caps, rotor arms, core plugs
seals, displacer, hydro-pneumatic system. and any part not listed as being included by
the Agreement.
Wheel bearings
Front and rear wheel bearings.

Clutch
Centre plate, pressure plate, thrust bearing, clutch
fork, cable, master cylinder, slave cylinder.

Electrics
Starter motor / solenoid, alternator, regulator, coil,
distributor, electronic ignition module, front and
rear window/headlamp wiper motors, heater fan
motor, indicator interrupter unit, electric window
motor, sun roof motor, instrumentation gauges,
centralised locking solenoids/pumps, switches,
relays, sensors, electric aerial motor, horn unit,
cruise control system. (Front & rear heated screens
& elements are not included).

Electronic control unit


Ignition system, fuel system, transmission
system.

12
Section F
General exclusions
1. We will not pay for any maintenance 2. The Agreement does not include the
or repair requests directly or indirectly following:
caused by:
non-compliance with the conditions relating Design or existing faults
to the manufacturers servicing requirements Parts being subjected to recall by the
for the vehicle in relation to those items that manufacturer or parts which fail as a result of
would have been otherwise identified during inherent design faults; or faults which existed
the service; before you entered into the Agreement.
any failure of parts or breakdown caused by
lack of normal and proper use or care, Diagnosis
including the incorrect use of fuel; We do not include diagnostic work to ascertain
any act, omission or negligence by you (or the failure of the vehicle.
any user of the vehicle), which adds to the
loss or damage; Accidental damage
fire, collision, frost, snow, ice, flooding, The costs relating to losses normally covered
freezing or corrosion; under a road risks insurance policy or losses
the failure or breakdown of a part which is resulting from an accident to the vehicle.
under any manufacturers or suppliers
warranty; Consequential damage
any failure of parts which have reached the Consequential damage is not included if it
end of their normal working lives because of is reasonable for us to conclude that further
age or mileage; damage has been caused by your failure to take
any parts which have not actually failed to preventative steps or to notify us after the initial
perform their normal function; failure of a component (for example, the vehicle
exhaust emission MOT failures; being driven with a defective part) and any loss
the cost of repair to components not listed arising from:
as included for Maintenance or Breakdown 1. excluded parts;
under the Agreement. 2. incorrectly fitted parts;
3. insufficient servicing;
4. faults present at purchase.

13
Section G
About the agreement
Vehicle use the amount we will pay must not exceed the knowingly provide incorrect information which
The Agreement is not valid for vehicles which: repair value stated on your Validation Form. affects our ability to provide a service to you. In
are altered or modified from the You must always get our prior authorisation for such cases no refund will be due.
manufacturers original specification, or these costs.
are raced, rallied, used in competition, The Agreement ends if you sell or dispose of
or for hire or reward; (1) Vehicle hire: We will pay up to 50 the vehicle unless you make a valid transfer
are beneficially owned by a company per day including VAT for a of the Agreement. The Agreement can only be
or person involved in the business of maximum of 7 days. Vehicle hire is only transferred to a private individual who first agrees
vehicle repair, servicing or dealership available when the manufacturers to be bound by the terms of the Agreement by
or by an employee of such a company recommended repair time exceeds 8 sending us a completed Transfer of Ownership
or person. hours. You will be reimbursed on Form (as included in this booklet), together
receipt of a bona fide car rental with the transfer fee. If, in the event of your
Period of agreement agreement. The period of hire does not death, ownership of the vehicle passes to an
The Agreement will run for the period chosen include delays while awaiting the start immediate relative, the Agreement automatically
by you on the Application Form, as detailed on of maintenance or repairs or delivery of continues for the benefit of that person.
your Validation Form, or until the Agreement is parts.
cancelled (please see Cancellation Section).

Start date (2) Recovery: If the vehicle is immobilised


The Agreement begins from the later of the date of we will pay for towing charges up to
application or upon expiry of the manufacturers 50 including VAT.
warranty. However, the Administrator will issue
you with a Validation Form confirming the Cancellation
Agreement which you should attach to this The Agreement may be cancelled by you at
booklet. If you have not received a Validation any time but we will only consider a refund
Form within 60 days of the date of application if the vehicle has been written off or if you
you should contact the Administrator on 0845 die and provided no maintenance or repair
070 7789. requests have been made and no periodic
maintenance inspection has been provided
Extensions to the Agreement under the Agreement.
If we accept a maintenance or repair request
for a failure of parts or a breakdown, you may We will cancel the Agreement if you fail to
also be entitled to the following benefits, but provide us with the necessary information or

14
Section H
Administration
Maintenance & Repair Requests You must report a failure of parts or breakdown 4 On completion of maintenance or repairs, send
If the vehicle shows signs of an imminent failure as soon as reasonably possible, but no later than the following documents to the Administrator at
of parts or breakdown, DO NOT continue to use 7 days afterwards, following the instructions the address on the Maintenance and Repair
it. This may aggravate the problem and cause below. We will not pay for the maintenance or Request Form:
greater damage, for which we will not pay. Find repair if you do not report the failure of parts or (a) fully completed Maintenance and Repair
the cause of the problem and check whether breakdown as required. Request Form; and
it is included under the Agreement. We will (b) the repairers invoice for maintenance or
not pay for any stripping down of the parts to 1 The repairer must telephone the Administrator repairs, which must quote the Agreement
determine the cause of the failure of parts or on 0845 070 7789 and obtain a repair request number, repair request authorisation number
breakdown unless we accept the maintenance authority number. At that time (or as soon as and details of whom to pay; and
or repair request. The most we will pay in total possible thereafter) the Administrator will need (c) evidence of the vehicle service history,
is the repair value as stated on your Validation the: including invoices, from the start date of the
Form. Agreement Number Agreement.
Contract holders name
If you consider you have a maintenance Current mileage Out-of-hours maintenance or repair requests
or repair request, DO NOT proceed with Nature of maintenance or repair request The Administrators hours are 9am - 5pm Monday
maintenance or repairs until the request is Total cost to Friday. If a maintenance or repair request
authorised by the Administrator. NOTE: If Service history arises outside these hours, the maintenance
the Supplying Dealer of your vehicle does or repair request must be registered on the
not have maintenance or repair facilities, 2 The Administrator may authorise maintenance answering service on 0845 070 7789.
you should contact one of our preferred or repairs immediately; call for other estimates;
repairers, Autosafe or NSN (National service nominate another repairer; investigate the Payment
network) to arrange for the maintenance or maintenance or repair request further; or On completion of the maintenance or repairs,
repair(s). Their telephone numbers are: appoint an independent assessor to inspect the repairer must invoice The Warranty Group
the vehicle. Services (Isle of Man) Limited and send the
Autosafe Tel: 0845 217 1905 documentation mentioned in the Section entitled
3 When maintenance or repairs are authorised Maintenance and Repair Requests quoting the
NSN (National service network) a repair request authority number will be given. Agreement Number and the repair request
Tel: 0871 871 1704 However, we will only pay for a maintenance authority number to the Administrator,
or repair if the terms and conditions of the TWG Services Limited,
You must gain authorisation from us before Agreement having been kept to, for example, Repair Department
proceeding with any maintenance or repairs. manufacturers servicing requirements. The Aspen Building, Floor 2,
Vantage Point Business Village,
Mitcheldean, Gloucestershire GL17 0AF.
15
Telephone calls may be recorded for the If you make a maintenance or repair request we
purpose of staff training and improving customer have the right to:
service. (a) examine the vehicle;
(b) obtain an expert assessment, the result
Maintenance and Repair Conditions of which will be binding on all parties;
If we accept a maintenance or repair (c) nominate the repairer.
request we have the right to take into
consideration the age and mileage of If, following specific arrangements for inspection,
the vehicle when settling the and through no fault of ours, the engineer cannot
maintenance or repair request which inspect - for example, because the vehicle is not
may require a contribution from you if available or is not stripped etc - we will deduct
the repaired vehicle will ultimately be in fees for the second inspection visit from the
a better condition than before the authorised amount of the repair request.
failure of parts or breakdown occurred.
The Agreement is limited to the Third-party rights
maintenance or breakdown of each Nobody other than you, the legal owner of the
included part on only one occasion vehicle as detailed on the Validation Form, will
during the period of the Agreement. be able to benefit from the Agreement, which
If more than one included part has cannot be passed to someone else without
failed at the time you contact the our agreement. Please see the Transfer of
Administrator, it will be dealt with as Ownership Section overleaf.
one maintenance or repair request.
We have the right to specify the use of
guaranteed reconditioned or exchange
units. Your entitlement under the
Agreement will be limited to the cost of
these parts.
If we give provisional authorisation for
maintenance or repairs, we will assess
repair times in line with the manufacturers
recommended repair times.
Gaining access to Your Vehicle
You must allow us free access to examine the
vehicle at all times.
16
Maintenance and Repair Request Form
Maintenance or repair requests will not be accepted unless this form is fully completed and signed.
Please do not detach the form from the booklet.

For You to complete Contact telephone number Repair request authorisation number

Agreement Number ................................................................................ ................................................................................

................................................................................ Amount .................................................................


Your signature
Date of purchase .................................................. Repairing dealer representative's signature
................................................................................
Vehicle registration number ................................................................................
Date .....................................................................
................................................................................ Date .......................................................................

Date when failure of parts or breakdown occurred Stamp


................................................................................
For the repairing dealer to complete
Mileage reading at time of
failure of parts or breakdown ..............................
Date Vehicle inspected
Your name (the contract holder)
................................................................................
................................................................................ Repairing dealers maintenance or
Description of faulty part
repair request checklist
Address
................................................................................ Maintenance or repair request authorised by
................................................................................ Administrator
Description of maintenance or repair
Fully completed Maintenance and Repair
................................................................................
................................................................................ Request Form
................................................................................ Fully itemised invoice
Payment to be made to
................................................................................ Customer Repairer Full service history

On completion of the repairs please make invoice payable to: The Warranty Group Services (Isle of Man) Limited, The Aspen Building, Floor 2, Vantage Point Business Village, Mitcheldean, Gloucestershire GL17 0AF
Administrator: TWG Services Limited, Repair Department, The Aspen Building, Floor 2, Vantage Point Business Village, Mitcheldean, Gloucestershire GL17 0AF 17
Transfer of ownership
Conditions of transfer
The Agreement only applies to the vehicle Request for Transfer of Ownership
as detailed on the Validation Form and is not Please do not remove this form from Date of transfer of ownership
transferable to any other. If ownership of the the booklet.
vehicle is transferred, the Agreement ends .........................................................................
immediately, unless a fee of 25 is paid to the I certify that I have sold my Vehicle privately
Administrator within 7 days of the transfer. and wish to transfer this Agreement.
Your signature
If the fee is paid, the Agreement is reinstated Agreement number is
for the unexpired term of the Agreement. You .........................................................................
should send the following by recorded delivery ........................................................................
to the Administrator:
Date..................................................................
- Request For Transfer Of New owners name and address
Ownership Form. (Please see the
Form attached); ........................................................................ New owner's signature

- Fee of 25 (cheques to be made ........................................................................ .........................................................................


payable to The Warranty Group
Services (Isle of Man) Limited); ........................................................................
Date
- This booklet; ........................................................................
.........................................................................
- Proof of sale;
Telephone number of new owner
- All service documents.
........................................................................ Please see the list of required documents in
Unless these are received within 7 days, no the left-hand column.
transfer is possible. Transfer can only occur if
the manufacturers servicing requirements have Mileage at transfer
been complied with since the start date of the
Agreement. ........................................................................

18
Customer Care
If you have any enquiry about your periodic Guarantees
maintenance inspection or any maintenance Any guarantees do not affect your legal rights
or repair work carried out on your vehicle under the Sale of Goods Act 1979 and Supply
under the Agreement, you should in the first of Goods and Services Act 1982. You can get
instance contact the Supplying Dealer or the advice about your rights from a citizens advice
preferred repairer that carried out the inspection/ bureau or trading standards department.
maintenance.
Other ways to receive this information
If you have a complaint about the Agreement, If you would like this document in another
the periodic maintenance inspection or any format, such as in large print, in braille or on
maintenance or repair work carried out on your cassette, please call us on 0844 871 8061 or
vehicle under the Agreement, please write to textphone 0844 871 8211.
the Administrator at TWG Services Limited,
The Aspen Building, Floor 2, Vantage Point Administrator
Business Village, Mitcheldean, Gloucestershire The Agreement is administered by TWG
GL17 0AF. Services Limited, The Aspen Building, Floor 2,
Vantage Point Business Village, Mitcheldean,
If you are not satisfied with the way a complaint Gloucestershire GL17 0AF. Telephone: 0845
has been dealt with you may write to the 070 7789. This is a private company limited by
Provider of the Agreement. Please see below shares and incorporated in England.
for full contact details for the Provider.
Provider
Unless specifically agreed otherwise, the law The Agreement is a contract between you, the
that will apply is English law. legal owner of the vehicle as named on the
Validation Form and the Provider, The Warranty
Group Services (Isle of Man) Limited, of St
Georges Court, Upper Church Street, Douglas,
Isle of Man, IM1 1EE. Registered Number
094279C.

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Servicing Schedules
Servicing Schedules
Please Note: For new vehicles, during the 1st Service
manufacturers warranty please ignore the I certify that the service has
servicing schedules shown in this booklet and been carried out in accordance with the
adhere to those in the manufacturers warranty manufacturer's service recommendations.
booklet.
Agreement number............................................

Mileage..............................................................

Vehicle owners name

..........................................................................

Garage invoice no.............................................

Garage - P
 lease complete, then stamp
and sign and kindly supply
customer with a bona fide receipt.
Garage stamp

Signed...............................................................

Date...................................................................

NEXT SERVICE DUE

Mileage........................................ Whichever
comes first
Date.............................................

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2nd Service 3rd Service 4th Service
I certify that the service has I certify that the service has I certify that the service has
been carried out in accordance with the been carried out in accordance with the been carried out in accordance with the
manufacturer's service recommendations. manufacturer's service recommendations. manufacturer's service recommendations.

Agreement number............................................ Agreement number............................................ Agreement number............................................

Mileage.............................................................. Mileage.............................................................. Mileage..............................................................

Vehicle owners name Vehicle owners name Vehicle owners name

.......................................................................... .......................................................................... ..........................................................................

Garage invoice no............................................. Garage invoice no............................................. Garage invoice no.............................................

Garage - P
 lease complete, then stamp Garage - P
 lease complete, then stamp Garage - P
 lease complete, then stamp
and sign and kindly supply and sign and kindly supply and sign and kindly supply
customer with a bona fide receipt. customer with a bona fide receipt. customer with a bona fide receipt.
Garage stamp Garage stamp Garage stamp

Signed............................................................... Signed............................................................... Signed...............................................................

Date................................................................... Date................................................................... Date...................................................................

NEXT SERVICE DUE NEXT SERVICE DUE NEXT SERVICE DUE

Mileage........................................ Whichever Mileage........................................ Whichever Mileage........................................ Whichever


comes first comes first comes first
Date............................................. Date............................................. Date.............................................

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5th Service 6th Service 7th Service
I certify that the service has I certify that the service has I certify that the service has
been carried out in accordance with the been carried out in accordance with the been carried out in accordance with the
manufacturer's service recommendations. manufacturer's service recommendations. manufacturer's service recommendations.

Agreement number............................................ Agreement number............................................ Agreement number............................................

Mileage.............................................................. Mileage.............................................................. Mileage..............................................................

Vehicle owners name Vehicle owners name Vehicle owners name

.......................................................................... .......................................................................... ..........................................................................

Garage invoice no............................................. Garage invoice no............................................. Garage invoice no.............................................

Garage - P
 lease complete, then stamp Garage - P
 lease complete, then stamp Garage - P
 lease complete, then stamp
and sign and kindly supply and sign and kindly supply and sign and kindly supply
customer with a bona fide receipt. customer with a bona fide receipt. customer with a bona fide receipt.
Garage stamp Garage stamp Garage stamp

Signed............................................................... Signed............................................................... Signed...............................................................

Date................................................................... Date................................................................... Date...................................................................

NEXT SERVICE DUE NEXT SERVICE DUE NEXT SERVICE DUE

Mileage........................................ Whichever Mileage........................................ Whichever Mileage........................................ Whichever


comes first comes first comes first
Date............................................. Date............................................. Date.............................................

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Notes

23
Notes

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RAC Warranty

The Aspen Building,


Floor 2,
Vantage Point Business Village,
Mitcheldean,
Gloucestershire GL17 0AF

Customer Services Telephone: 0845 070 7789


Fax: 0844 871 8260
rac.co.uk

RAC Warranty is a trademark of RAC Motoring Services and is used with their permission under licence to The Warranty Group.

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