CORPORATE CONFLICT RESOLUTION 1

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extractive industries: A study in Peru. Corporate Social Responsibility Report, 50, (pp. 1

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Thomas, K.W., Kilmann, R.H. (2010). Thomas-Kilmann conflict mode instrument: Profile and

interpretive report. CPP: The Myers-Briggs Company. (pp. 1-11). Retrieved from:

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Books

Fisher, R. & Ury, W. (1991). Getting to yes: Negotiating agreement without giving in. B. Patton

(Ed.). (2nd ed.). Boston, MA: Houghton Mifflin.

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Christie, D. J., Wagner, R. V., & Winter, D. A. (Eds.), Peace, Conflict, and Violence:

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An Introduction to Conflict Resolution. (2015). Retrieved February 13, 2017, from:

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Bhattacharya, S. (2013). Role of human resource managers: What is conflict management of

employees at work? HR Crest. Retrieved February 13, 2017, from:

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Ceplenski, C. (2013). HR management: 5 conflict resolution processes for HR. HR Daily

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Conflict Resolution: Using the Interest-Based Relational Approach. (n.d.). Retrieved February

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Five Most Common Types of Conflict In The Workplace. (n.d.). Retrieved February 20, 2017,

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Videos/Media

BreakthruInMarketing. (2013, July 12). Conflict resolution [Video file]. Retrieved from

https://www.youtube.com/watch?v=KY5TWVz5ZDU&feature=youtu.be

Business en Motion. (2015, January 25). Corporate conflict [Video file]. Retrieved from

https://www.youtube.com/watch?v=kEXjozzhSSE

CCP, Inc. (2014, March 5). Four tips for managing conflict [Video file]. Retrieved from

https://www.youtube.com/watch?amp%3Bspfreload=1&v=QJiJ95mHftE

EmployeeTraining. (2015, June 25). Conflict resolution in the office [Video file]. Retrieved from

https://www.youtube.com/watch?v=VlB1s2z1Rcs

Lisa Pfister. (2013, July 2). Getting to yes [Video file]. Retrieved from

https://www.youtube.com/watch?v=zTH2zEvDxRc&feature=youtu.be

MindToolsVideos. (2011, December 12). Conflict resolution in the workplace: How to use an

Interest-Based Relational approach [Video file]. Retrieved from

https://www.youtube.com/watch?v=e5XhMktuuu8&feature=youtu.be
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MindToolsVideos. (2015, June 12). Finding a strategy for resolving conflict [Video file].

Retrieved from https://www.youtube.com/watch?v=pLg4LQinDxU&feature=youtu.be

SIOPofficial. (2016, May 11). 2016 science for a smarter workplace [Video file]. Retrieved from

https://www.youtube.com/watch?v=1fLCmoxCdRc&t=1s