Tugas Personal ke-1

(Minggu 1 / Sesi 1)

Essay
1. Berikan contoh data, informasi dan knowledge sesuai dengan
pengalaman anda.
2. Salah satu alasan mengapa Knowledge Management (KM) sangatlah
diperlukan bagi organisasi adalah karena organisasi dapat
mengalami Corporate Amnesia. Jelaskan apakah yang
dimaksud dengan corporate amnesia, apakah yang menjadi
penyebab dari corporate amnesia tersebut, serta berikan
langkah strategis yang dapat dilakukan oleh pihak organisasi
dalam menangani hal tersebut. (10 poin)
1. Contoh Dari data, informasi dan knowledge sesuai dengan
pengalaman saya adalah pada tempat saya bekerja. Data : Target
Pengadaan beras di wilayah Sulawesi selatan di angka 20 ribu ton
dan serapan beras pengadaan di angka 10 ribu ton Informasi :
Sulawesi Selatan masih kurang dari target yang sudah ditentukan
Knowledge : Sulawesi Selatan harus lebih giat mencari stock beras
yang ada sehingga dapat mencapai target.
2. Corporate Amnesia adalah saat dimana sebuah
perusahaan/organisasi mengalami kekosongan sumber daya yang
menyebabkan masalah dalam konnuitas pengetahuan organisasi.
Yang menyebabkan hal sepeer ini terjadi adalah adanya
perpindahan suatu SDM atau memang dak adanya sdm yang
mumpuni pada tempat itu sehingga terjadi kekosongan. Langkah
yang tepat adalah adanya KM yang dapat menanggulangi masalah
ini karena dengan KM maka pengetahuan dak akan hilang
bersamaan hilangnya suatu SDM

Knowledge Management at 3M

Introduction: Knowledge Management at 3M

This article is about the Knowledge Management system in 3M
Corporation. 3M is an internationally known organization that places a
premium on creativity, innovation, and being ahead of the curve as far
as its competitors are concerned. Towards this end, 3M employs a wide
variety of knowledge management systems that rely on the simple
principle of tacit creation and sharing of knowledge.

The propositions underpinning 3Ms Knowledge Management

initiatives are that:

0224M Knowledge Management

 Proposition 1: Tacit knowledge creation is higher in an organization
that scores high in team orientation dimension.

Proposition 2: Tacit knowledge sharing is higher in an organization

that scores high in team orientation dimension. This principle
translates into encourage people at all levels to share knowledge
openly and without blockages so that the flow of information and its
translation into knowledge goes on uninterrupted.

The way in which the KM system works in 3M is by nurturing of talent at

all levels with a long-term commitment from top management to the
initiative, the recruitment and retention of the right talent, followed by a
strong support and recognition program. The KM system at 3M has been
described as an emergent and reactive bottom-up system where top
managements role is that it legitimizes the initiative while the actual flow
of information starts from the bottom with the middle level acting as
intermediaries. The emphasis is on a multi-tiered system which is well
oiled.

Benefits to the Company

With this introduction to the KM system at 3M, we can now look at how the
system actually contributes to the benefit of the company. It needs to be
remembered that the KM system at 3M revolves around the principle of
formalizing informal networks on the tacit to tacit principle as described
earlier.

With this system in place, 3M scores high on innovation and creativity as

is evident from the way in which the company consistently ranks high
among companies making the best use of their resources as far as
knowledge creation and sharing are concerned. The extent to which the
company encourages employees to find innovative solutions can be seen
from the fact that the company allows them to work 15% of their time on
projects of their interest. (Brand, 1998)

The research and development initiative at 3M is another area where the

KM system can be seen as providing benefits to the company. The rule in
the R&D department is that any new products that evolve as a result of
the research by the department belong to the division whereas any new
technologies that are developed belong to the company as a whole.

With these rules for cooperation between the different levels

underpinning the KM system at 3M, it is no wonder that the company files
some of the highest number of patents every year in the United States.

0224M Knowledge Management

Motivation of the employees is a key determinant of success in any
company and particularly when it concerns the KM system, employees
must be doubly motivated to expend that extra bit of energy to come up
with out of the box solutions.

This is provided by the organizational structure that is flat and the

absence of hierarchies encourages the employees to think creatively and
be free from the clogging of organizational arteries that happens as a
result of too much red tape and bureaucracy. In this way, the company
benefits from the energy and motivation of its employees and this is
manifested in the perception among the industry experts and its peers
that 3M is a knowledge organization. The interaction between the KM
system and the processes of the company is symbiotic with each feeding
into each other to produce synergies that are otherwise difficult to
achieve.

Conclusion
The preceding paragraphs have shown how the KM system at 3M
stimulates creativity and fosters innovation. The company benefits from
the application of the tacit creation and sharing of knowledge principle
where informal channels are as much encouraged as formal modes of
knowledge creation and sharing.

The KM system at 3M has indeed been the subject of much discussion and
study as it delivers benefits to the company in terms of high number of
patents and other knowledge artifacts that are developed by the
employees of the company. In conclusion, it can be said that 3M has one
of the best KM systems in the United States and possibly the entire world
as well. It is no wonder that 3M is known as the innovation engine of the
US.

Sumber:

http://www.managementstudyguide.com/knowledge-management-at-
3m.htm S

Pertanyaan:

1. Jelaskan mengenai knowledge management system di perusahaan

3M.

2. This is provided by the organizational structure that is flat and

the absence of hierarchies encourages the employees to think

0224M Knowledge Management

 creatively. Jelaskan mengapa struktur organisasi yang berbentuk
flat dapat menumbuhkan kreatifitas karyawan.

3. Selain dengan menggunakan struktur organisasi yang berbentuk

mendatar (flat), jelaskan secara rinci bagaimana KM di perusahaan
3M dapat menstimulasi kreatifitas dan membantu berkembangnya
inovasi.

0224M Knowledge Management