MR Timothy Final Thesis - Docx-2

THE COPPERBELT
UNIVERSITY
DIRECTORATE OF DISTANCE EDUCATION

AND OPEN LEARNING
BACHELOR IN BUSINESS
ADMINISTRATION
RESEARCH TITLE
EVALUATING THE IMPACT OF TRAINING
AND DEVELOPMENT ON
ORGANISATIONAL PERFORMANCE: A
CASE STUDY OF KITWE CENTRAL
HOSPITAL
AUTHOR: TIMOTHY NSHIMBI

11393519
A RESEARCH REPORT SUBMITTED TO THE
COPPERBELT UNIVERSITY IN PARTIAL
FULFILMENT OF THE REQUIREMENTS FOR THE
AWARD OF THE DEGREE OF BACHELOR ARTS
IN BUSINESS ADMINISTRATION
THE IMPACT OF TRAINING AND DEVELOPMENT ON ORGANIZATIONAL
PERFORMANCE, A CASE OF KITWE CENTRAL HOSPITAL
Table of Contents
DECLARATION..............................................................................................................................i
DEDICATION.................................................................................................................................ii
ACKNOWLEDGEMENT..............................................................................................................iii
LIST OF FIGURES........................................................................................................................iv
LIST OF TABLES...........................................................................................................................v
ABSTRACT..................................................................................................................................VI
1.0 Introduction and background of study...................................................................................1
1.1 Statement of the problem..................................................................................................4
1.2 Research questions.................................................................................................................5
1.3 General and specific objectives.........................................................................................5
1.3.1 General objectives..........................................................................................................5
1.3.2 Specific objectives..........................................................................................................5
1.4 Definition of key concepts.....................................................................................................6
1.5 Scope of the study..................................................................................................................6
1.6 Significance of Study.............................................................................................................7
1.7 Organization of the Study......................................................................................................7
2.0 Introduction............................................................................................................................8
2.1 Overview of training and development.................................................................................8
2.1.1 Human resource management and training....................................................................9
DECLARATION
I, TIMOTHY NSHIMBI, do hereby declare that this dissertation, with the exception of quotes
and work of other people in this study, which have been duly referenced and acknowledged
herein, is the result of my original research work. I also declare that this work has not been
Organizational performance
previously or concurrently submitted, either in whole or in part, for a similar purpose or
Deliverytostyle
otherwise, the Copperbelt University or any other and
Training institution.
Training design
On the job training
development
Figure 3.1 research model source author 2015
Table of Contents
DECLARATION..............................................................................................................................i
DEDICATION.................................................................................................................................ii
LIST OF TABLES...........................................................................................................................v
ABSTRACT..................................................................................................................................VI
2.0 Introduction............................................................................................................................8

STUDENT: TIMOTHY NSHIMBI (09175202)
Signature: . Date: .
SUPERVISOR: MR. C. MULENGA
Signature: . Organizational performance

Date:
Delivery style Training and

Training design
On the job training
development
Table of Contents
DECLARATION..............................................................................................................................i
DEDICATION.................................................................................................................................ii
LIST OF TABLES...........................................................................................................................v
ABSTRACT..................................................................................................................................VI
2.0 Introduction............................................................................................................................8

Training design
On the job training
development
Table of Contents
DECLARATION..............................................................................................................................i
DEDICATION.................................................................................................................................ii
LIST OF TABLES...........................................................................................................................v
ABSTRACT..................................................................................................................................VI
2.0 Introduction............................................................................................................................8

Training design
On the job training
development
Table of Contents
DECLARATION..............................................................................................................................i
DEDICATION.................................................................................................................................ii
LIST OF TABLES...........................................................................................................................v
ABSTRACT..................................................................................................................................VI
2.0 Introduction............................................................................................................................8
DEDICATION
This research is dedicated to. Organizational performance
Delivery
Its style Training and
On not
the over
Training until God says its over
design
job training
development
Table of Contents
DECLARATION..............................................................................................................................i
DEDICATION.................................................................................................................................ii
LIST OF TABLES...........................................................................................................................v
ABSTRACT..................................................................................................................................VI
2.0 Introduction............................................................................................................................8

Training design
On the job training
development
Table of Contents
DECLARATION..............................................................................................................................i
DEDICATION.................................................................................................................................ii
LIST OF TABLES...........................................................................................................................v
ABSTRACT..................................................................................................................................VI
2.0 Introduction............................................................................................................................8
ACKNOWLEDGEMENT
Firstly, I would like to thank my Supervisor Mr C Mulenga for all the guidance he provided in
ensuring that the project report is completed in accordance with the required standard, and also
for his provisions that made it possible for me to finish this thesis.

Training design
On the job training
development
Table of Contents
DECLARATION..............................................................................................................................i
DEDICATION.................................................................................................................................ii
LIST OF TABLES...........................................................................................................................v
ABSTRACT..................................................................................................................................VI
2.0 Introduction............................................................................................................................8

Secondly I would like to thank my my wife for the unwavering support she gave me. There was
time when she needed me most but I was not available due to studies. Also my children for
having missed my presence during the time when I was committed to study. I needed to be with
you all but you understood the task at hand and hence gave me the space and free time to study.

Training design
On the job training
development
Table of Contents
DECLARATION..............................................................................................................................i
DEDICATION.................................................................................................................................ii
LIST OF TABLES...........................................................................................................................v
ABSTRACT..................................................................................................................................VI
2.0 Introduction............................................................................................................................8

Lastly I would like to acknowledge all my friends and colleagues with whom I have been
pursuing the Bachelor of Arts Degree in Business Administration and all those that helped me
and contributed towards my studies at the Copperbelt University.
Most of all I give glory and the honor to my heavenly Father Jehovah for the grace, strength,
sound health and indeed the endurance to complete my Degree. It was notOrganizational
easy as at oneperformance
time I
lost my Job, the only source of funding to this education, but by your might hand yopu made sure
Training design
On the job training
development
Table of Contents
DECLARATION..............................................................................................................................i
DEDICATION.................................................................................................................................ii
LIST OF TABLES...........................................................................................................................v
ABSTRACT..................................................................................................................................VI
2.0 Introduction............................................................................................................................8

money was found to pay for my education. I shall always trust in you as my creator my only
hope and source of refuge.

Training design
On the job training
development
Table of Contents
DECLARATION..............................................................................................................................i
DEDICATION.................................................................................................................................ii
LIST OF TABLES...........................................................................................................................v
ABSTRACT..................................................................................................................................VI
2.0 Introduction............................................................................................................................8
LIST OF FIGURES
Figure 1 research model source author 2016.................................................................................27
Figure 2 category of respondents...................................................................................................43
Figure 3 level of education source author 2016.............................................................................44
Figure 4 age of respondents source Author 2016..........................................................................45
Delivery
Figure 5 on style
the job training Source Author 2015..........................................................................46
Training and
Training design
On the job training
development
Table of Contents
DECLARATION..............................................................................................................................i
DEDICATION.................................................................................................................................ii
LIST OF TABLES...........................................................................................................................v
ABSTRACT..................................................................................................................................VI
2.0 Introduction............................................................................................................................8

Figure 6 selection for training author 2016...................................................................................47
Figure 7 facilitation method by author 2016.................................................................................48

Training design
On the job training
development
Table of Contents
DECLARATION..............................................................................................................................i
DEDICATION.................................................................................................................................ii
LIST OF TABLES...........................................................................................................................v
ABSTRACT..................................................................................................................................VI
2.0 Introduction............................................................................................................................8
LIST OF TABLES
Table 1 response rate......................................................................................................................42
Table 2 category of respondent......................................................................................................43
Table 3 level of education..............................................................................................................44
Table 4 age of respondents.............................................................................................................45
Delivery
Table style
5 ondesign
the job training.............................................................................................................46
Training and
Training
On the job training
development
Table of Contents
DECLARATION..............................................................................................................................i
DEDICATION.................................................................................................................................ii
LIST OF TABLES...........................................................................................................................v
ABSTRACT..................................................................................................................................VI
2.0 Introduction............................................................................................................................8

Table 6 selection for training.........................................................................................................47
Table 7 training facilitation method...............................................................................................48

Training design
On the job training
development
Table of Contents
DECLARATION..............................................................................................................................i
DEDICATION.................................................................................................................................ii
LIST OF TABLES...........................................................................................................................v
ABSTRACT..................................................................................................................................VI
2.0 Introduction............................................................................................................................8

Training design
On the job training
development
Table of Contents
DECLARATION..............................................................................................................................i
DEDICATION.................................................................................................................................ii
LIST OF TABLES...........................................................................................................................v
ABSTRACT..................................................................................................................................VI
2.0 Introduction............................................................................................................................8

Training design
On the job training
development

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THE COPPERBELT

DIRECTORATE OF DISTANCE EDUCATION

AUTHOR: TIMOTHY NSHIMBI

1.0 Introduction and background of study...................................................................................1

1.1 Statement of the problem..................................................................................................4

1.2 Research questions.................................................................................................................5

1.3 General and specific objectives.........................................................................................5

1.3.1 General objectives..........................................................................................................5

1.3.2 Specific objectives..........................................................................................................5

1.4 Definition of key concepts.....................................................................................................6

1.5 Scope of the study..................................................................................................................6

1.6 Significance of Study.............................................................................................................7

1.7 Organization of the Study......................................................................................................7

2.1 Overview of training and development.................................................................................8

2.1.1 Human resource management and training....................................................................9

1.0 Introduction and background of study...................................................................................1

1.1 Statement of the problem..................................................................................................4

1.2 Research questions.................................................................................................................5

1.3 General and specific objectives.........................................................................................5

1.3.1 General objectives..........................................................................................................5

1.3.2 Specific objectives..........................................................................................................5

1.4 Definition of key concepts.....................................................................................................6

1.5 Scope of the study..................................................................................................................6

1.6 Significance of Study.............................................................................................................7

1.7 Organization of the Study......................................................................................................7

2.1 Overview of training and development.................................................................................8

2.1.1 Human resource management and training....................................................................9

SUPERVISOR: MR. C. MULENGA

Signature: . Organizational performance

Delivery style Training and

1.0 Introduction and background of study...................................................................................1

1.1 Statement of the problem..................................................................................................4

1.2 Research questions.................................................................................................................5

1.3 General and specific objectives.........................................................................................5

1.3.1 General objectives..........................................................................................................5

1.3.2 Specific objectives..........................................................................................................5

1.4 Definition of key concepts.....................................................................................................6

1.5 Scope of the study..................................................................................................................6

1.6 Significance of Study.............................................................................................................7

1.7 Organization of the Study......................................................................................................7

2.1 Overview of training and development.................................................................................8

2.1.1 Human resource management and training....................................................................9

Delivery style Training and

1.0 Introduction and background of study...................................................................................1

1.1 Statement of the problem..................................................................................................4

1.2 Research questions.................................................................................................................5

1.3 General and specific objectives.........................................................................................5

1.3.1 General objectives..........................................................................................................5

1.3.2 Specific objectives..........................................................................................................5

1.4 Definition of key concepts.....................................................................................................6

1.5 Scope of the study..................................................................................................................6

1.6 Significance of Study.............................................................................................................7

1.7 Organization of the Study......................................................................................................7

2.1 Overview of training and development.................................................................................8

2.1.1 Human resource management and training....................................................................9

Delivery style Training and

1.0 Introduction and background of study...................................................................................1

1.1 Statement of the problem..................................................................................................4

1.2 Research questions.................................................................................................................5

1.3 General and specific objectives.........................................................................................5

1.3.1 General objectives..........................................................................................................5

1.3.2 Specific objectives..........................................................................................................5

1.4 Definition of key concepts.....................................................................................................6