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Sa
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Booking a Hotel
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ESL Lesson Plans - Traveling in English - Booking a Hotel

Vocabulary Check Matching

Match the word on the left to the correct picture on the right.
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B
1. king ______ A

2. double ______

3. non-smoking ______ C D
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4. check in ______

5. room service ______ F


E
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6. continental breakfast ______

7. credit card ______


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G

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ESL Lesson Plans - Traveling in English - Booking a Hotel

Vocabulary Check Fill in the Blanks

Choose the correct word from the list below to complete the sentences. You may have to alter the word to fit the
sentence. In other words, you might have to change a singular noun to its plural form, or you may have to
change a verb from present tense to past.
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accommodations book reservation vacancy hold complimentary
depart

1. My flight will _____________________________ at 10:00 pm, so I should arrive at the airport at 8:00 pm.

2. It is better to make a _____________________________ for a hotel room in advance so that you know you
will have a room when you arrive.
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3. Hotels will _____________________________ rooms for you if you let the agent know you will be arriving
late.

4. My secretary will _____________________________ a hotel room for you at the hotel near our offices.

5. I was happy I had made a reservation because when I arrived in Bangkok, the hotel had no
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_____________________________ and other people were searching for a hotel with available rooms.

6. Ms. Lee wont need money for breakfast because it is _____________________________.

7. When I book a hotel, I always choose budget _____________________________ in order to save money.
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ESL Lesson Plans - Traveling in English - Booking a Hotel

Dialogue

Hotel Agent: Thank you for calling Worldwide Hotels in Manhattan. How can I help you?
Ms. Lee: I need to book a hotel for a business trip to New York.
Hotel Agent: When will you need the accommodations?
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Ms. Lee: July 8 and 9.
Hotel Agent: So, youll need a room for three days and two nights. Youll be departing on July 10, correct?
Ms. Lee: Yes, thats right.
(pausehotel agent typing or checking screen)
Hotel Agent: We do have vacancies. Would you like to make a reservation?
Ms. Lee: Yes, I would.
Hotel Agent: Do you want a king or a double?
Ms. Lee: Ill be traveling alone, so a room with a king-size bed will be fine.
Hotel Agent: Do you prefer a smoking or non-smoking room?
Ms. Lee: Non-smoking, please.
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Hotel Agent: We do have a non-smoking, king room available for those nights in July. Would you like me to
hold that for you?
Ms. Lee: Yes, please.
Hotel Agent: Your name, please?
Ms. Lee: Yu-ping Lee.
Hotel Agent: Okay, Ms. Lee, well hold the room until 6:00 pm on July 8, and youll be able to check in at
3:00 pm. Checkout time is noon on July 10.
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Ms. Lee: Can I please request a late check-in? My flight doesnt arrive until 8:00 pm.
Hotel Agent: Of course. Well hold the room until 10:00 pm.
Ms. Lee: Thank you. Does the hotel have a restaurant?
Hotel Agent: Yes, it has two. It also has a room service menu if you prefer to eat in your room. Your hotel
room fees include a complimentary continental breakfast served in the lounge by the lobby.
Ms. Lee: Thats wonderful. Thank you. What else do I need to do to reserve the room?
Hotel Agent: Ill need a credit card number in order to reserve it, and then youll be all set. We accept Master
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Card, Visa, and American Express.
Ms. Lee: Ill use my Visa. The number is 1234 4321 9999 0000.
Hotel Agent: The expiration date?
Ms. Lee: September 2018.
Hotel Agent: Great. The room is reserved. Well see you on July 8. Please let us know if you need anything
else.
Ms. Lee: Thank you.
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ESL Lesson Plans - Traveling in English - Booking a Hotel

Conversation Starter
In your own words, complete the following dialogue by filling in the blank bubbles.
Sa
m
pl
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ESL Lesson Plans - Traveling in English - Booking a Hotel

Dialogue Building

Fill in the blanks using vocabulary from the dialogue.


Then put the sentences into the correct order.
Sa
A. I need to _______________ a room for a business trip to New York.

B. We do ____________________________. Would you like ______________________________________?

C. When will you need _________________________________?

D. Yes, I would.

E. Non-smoking, please.

F. July 8 and 9.
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G. Do you want a king or a _______________________?

H. Yes, please.

I. So youll need a room for _______________________________________. Youll be

____________________________________________, correct?
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J. Ill be traveling alone, so ______________________________________.

K. Yes, thats right.

L. Do you prefer ____________________________________________________?

M. We do have a ________________________________________________________. Would

you like me to _______________________________?


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Dialogue Practice I

Underline the content words. Remember that content words are words that contain important meaning like
nouns, verbs, adjectives, and adverbs. These words should receive stress (emphasis) when being read. Find a
partner and practice reading the dialogue out loud using stress on the content words.
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ESL Lesson Plans - Traveling in English - Booking a Hotel

Dialogue Comprehension

Answer these questions about the dialogue.


Sa
1. Where is Ms. Lee going? __________________________________________________________________
_________________________________________________________________________________________

2. When will she be there? __________________________________________________________________

_________________________________________________________________________________________
3. How long will she need a hotel room? _______________________________________________________

_________________________________________________________________________________________
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4. Are there rooms available? ________________________________________________________________

_________________________________________________________________________________________
5. What kind of bed does Ms. Lee request? _____________________________________________________

_________________________________________________________________________________________

6. Does she smoke? How do you know? _______________________________________________________


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_________________________________________________________________________________________

7. What time must she check out? _____________________________________________________________

_________________________________________________________________________________________
8. Why does she need a late check-in time? _____________________________________________________

_________________________________________________________________________________________
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9. How late can the agent hold the room? _______________________________________________________
_________________________________________________________________________________________

10. How much does the continental breakfast cost? _______________________________________________

_________________________________________________________________________________________

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ESL Lesson Plans - Traveling in English - Booking a Hotel

Dialogue Practice II

With a partner, role-play booking a hotel. One partner will read the questions while the second partner answers.
Then reverse the roles for both situations.
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Part 1:

AGENT:
How can I help you?
When will you need the accommodations?
When will you depart?
Would you like to make a reservation?
What kind of room would you like?
Is a non-smoking room okay?
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Part 2:

CUSTOMER:
Can I request a late check-in?
Does the hotel have a restaurant?
Is there room service?
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What do I need to do to reserve the room?

Matching

Read the questions in the left column and match the best answer from the right column.
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1. How can I help you? A. No, it is included in the price of your room.
2. When will you be visiting? B. Yes, we have a safe behind the front desk.
3. How long will you be staying? C. I need to book a room.
4. How will you be paying for this room? D. Three days and two nights.
5. Does breakfast cost extra? E. With a credit card.
6. Is there anywhere to store my valuables? F. July 8 and 9.

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ESL Lesson Plans - Traveling in English - Booking a Hotel

Writing Task

With a partner, plan a trip to Honolulu, Hawaii. Write a dialogue you might have as you book a room.

Agent: Thank you for calling ________________ in Hawaii. ______________________?


Sa
You: Id like to ___________________________________.
Agent: When will you be in Hawaii?
You: ____________________________________________.
Agent: What type of room would you like?
You: ______________________________________________.
Agent: Do you need a smoking room?
You: ________________________________________________.
Agent: We have a ____________________________________.
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Would you like me to ___________________________________?
You: ________________________________________________.
Agent: Well _________________________________ until 6:00 pm.
Checkout time is ____________________________________.
You: I dont arrive until 10:00 pm. ___________________________________?
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Agent: __________________________________________________.
You: I might be hungry when I arrive. ________________________________________________________?
Agent: Yes. _______________________________________________.
____________________________________________________________.
You: Great. ____________________________________________________?
Agent: Ill need a _________________________________________________.
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You: _____________________________________________________________.
Agent: Expiration date?
You: ____________________________________________________________.
Agent: _____________________________________________. Well see you on July 8.

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ESL Lesson Plans - Traveling in English - Booking a Hotel

Answer Key

Vocabulary Check Matching (page 2)


1. F 2. B 3. E 4. G 5. D 6. C 7. A

Vocabulary Check Fill in the Blanks (page 3)


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1. depart 2. reservation 3. hold 4. book 5. vacancies 6. complimentary 7. accommodations

Conversation Starter (page 5)


Answers will vary.

Dialogue Building Fill in the Blanks (page 6) (Answers may vary.)


A. book B. have vacancies; to make a reservation C. the accommodations D. ---
E. --- F. --- G. double H. --- I. three days and two nights; departing on July 10
J. a room with a king-size bed will be fine K. --- L. a smoking or non-smoking room
M. a non-smoking, king room available for those nights in July; hold that for you
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Dialogue Building Put in Order (page 6)

1 2 3 4 5 6 7 8 9 10 11 12 13

A C F I K B D G J L E M H

Dialogue Comprehension (page 7)


1. Shes going to New York. 2. She will be there July 810. 3. She will need a room for three days and two nights.
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4. Yes, there are rooms available. 5. She requests a king-size bed. 6. No, she does not smoke. We know because
she requests a non-smoking room. 7. She must check out at noon. 8. She needs a late check-in time because her
flight does not get in until 8:00 pm. 9. The agent can hold the room until 10:00 pm.
10. The continental breakfast is complimentary (it does not cost anything).

Dialogue Practice II Matching (page 8)


1. C 2. F 3. D 4. E 5. A 6. B
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Writing Task (page 9) Spelling Note:
Answers will vary. This lesson shows the American spelling of the words Traveling
and Practice. Most other English-speaking countries spell these
words this way: Travelling and Practise (when used as a verb;
Practice when used as a noun). Make it a challenge for your
students to find these words in the lesson and see if they
know the alternate spellings.

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Copyright 2008. This eBook is produced and distributed by Red River Press Inc. All rights reserved. The contents within this e-book/document may only be
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