74 South Broad Street Meriden CT 06450 203-634-8668
www.assistedlivingct.com JANUARY - FEBRUARY - MARCH 2017 Quarterly Newsletter
CALA Conference & Trade Show
Home care specialists Assisted Living Services and
Assisted Living Technologies joined other providers at the 22nd Annual CALA Conference & Trade Show to share their expertise. The event took place on March 2nd at the Radisson Cromwell Hotel & Conference Center. We connected with so many dedicated professionals in the assisted living care community at the event, said Mario DAquila, Vice President of Assisted Living Technologies. Our industry is constantly changing and collaboration is the key to providing the best possible care for our elderly population.
From left-right: Mark Halliday, Community Liaison,
Fast Facts for Home Care Workers. Lynne Schmidt, Dir. of Hourly Services & Marketing, How to prevent Workplace Violence Mario DAquila, V.P. of Assisted Living Technologies & The following are some tips from OSHA on the topic of Nicholas DAquila, Special Project Manager workplace violence. In home care the spectrum of violence can be from the environment you travel into to an agitated client, or even a family member or visitor. Employees should be aware that ALS has a zero-tolerance policy for all incidents of violence. Should you encounter an incident of violence it must be reported to your manager. Be astute to your surroundings. When arriving in a neighborhood look for anything that might threaten your security. If something doesnt feel right call your supervisor. Trust your judgment. Be sure of your location and that you have accurate directions to the clients house or apartment. Before getting out, check your surroundings again carefully. When driving you should have your windows up and doors locked. Park your vehicle in a well-lit and prominent location. If you feel you are being verbally abused by your client or family member ask them to stop. Maintain a behavior that Carol Wolosko has worked for Assisted Living helps diffuse anger by 1) presenting a calm, caring attitude, Services, Inc. for 18 years as a Homemaker and 2) not matching threats, 3) not giving orders, and Personal Care Assistant. Carol always gets high 4) acknowledging the persons feelings. praise from her customers because she develops Avoid behaviors that may be interpreted as aggressive (for more than a great working relationship she example, moving rapidly or getting too close, touching develops a bond with her client and their unnecessarily, or speaking loudly.) families. She really cares about people and loves If possible, keep an open pathway for exiting. what she does. For these reasons Carol recently If you cannot gain control of the situation, contact your was given an Employee Special Recognition supervisor, after stepping away from your immediate award and bonus to have some fun with! surroundings. Adult Day Center Services EMPLOYEE OF THE Many people as they age are choosing to remain in their MONTH AWARDS homes alone or to live with family members. For many this may feel like isolation if no one is home or they live alone. October, 2016 Emma Spio Bentil LI Adult Day Centers offer the senior a chance to have door to Rubin Sekyere LI door transportation that can take them to a center for socialization and/or supervision. Medical model centers February, 2017 provide extensive personal care, medical monitoring and Jane Josiah LI rehabilitation services in addition to a structured and Carol Wolosko HMK stimulating environment. All centers provide meals and snacks Yakeima Blake PCA for participants that meet their personal nutritional needs. Participants in adult day centers are encouraged to engage in center organized activities designed with their interest and abilities in mind. Socialization with peers is important as is staying involved in their community. Amusing story from Sharon DAquila Attending a center also offers caregivers much needed relief. Care giving though rewarding can be very exhausting. My father is a bit challenged by Professionals at these centers can listen, advise and reassure technology. He is nearly 80 years caregivers. Many centers hold Caregiver Support Groups that old but staying very active down in can be most beneficial to the caregiver. The time a loved one is Bonita Beach Florida where he goes at a center offers respite for the caregiver or time to care for with my mother each winter. I was their personal needs while being assured their loved one is safe talking to him last week about my and well cared for. new iPhone and it reminded him to Call Lynne or Mary in the office for any more information. tell me something that happened to him recently. He was at the beach, but it was too hot so he decided to leave. As he got close to home he was at a traffic light and heard the sound of his rear car door close. Startled, he turned around and a very nice oriental lady put her phone in his face and said Assisted Living Services take me here. He was shocked at the request but looked at the Welcomes address and said Thats all the way Ann Evans, up in Fort Myers, why would I take Human Resources Manager you there? The little lady said you not Uber? He said Whos Uber? To which she quickly exited Welcome to Ann Evans into a the car realizing her mistake. new role of Human Resources Manager. Ann has many years of experience from other Home Care Agencies and will work I spent about 30 hard to help recruit, hire, and orient new staff. Ann has some minutes explaining great ideas on how to help us with issues related to Workers all about Uber to my Compensation injuries and safety, unemployment claims, dad, and told him he training, and maintaining records efficiently. should really lock his doors! If you have any HR related questions, you can reach Ann at 203-634-8668, extension 117.