Premier Coverage for

ProgressiveTransportation Services

CPC Logistics Inc. (CPC), headquartered in St. Louis, Mo., provides professional transportation services to ship

goods for top private truck fleets across North America.

Since its founding in 1973, CPC has focused on assisting
clients whose primary operation is outside of the trucking
industry such as retail, product development, and industrial
services. This allows CPCs clients to concentrate on other
facets of their business. By employing its own drivers,
CPC removes significant challenges for a clients human
resourcesdepartment.
Clients find it advantageous to outsource the human
resources function of the driver for a multitude of reasons,
said John Bickel Jr., Vice President of Risk Management
for CPC. Primarily, its because employing and managing a
driver is difficult with government regulations, and recruiting
and training is a challenge with the shortage of drivers that
currently exist in the US.
With transportation being a high-risk industry, it is vital
for CPC to have comprehensive and transparent risk
management programs, particularly workers compensation
and employee benefits.
To provide a collaborative and progressive approach to
support their continued growth, CPC has teamed with
Lockton as its broker since 2003.
The services and approach that Lockton brought from
the claims cost control and claims management side, as
well as risk management and analytics, was very unique to
us at the time, explained Bickel. But perhaps the biggest
accomplishment was a collaborative effort between us
andLockton.

As a result of CPCs specific focus, the company has grown

substantially during the past four decades, which now
includes a network of more than 20 divisional and regional
offices strategically located throughout the US, Canada, and
Puerto Rico.

L O C K T O N C O M P A N I E S
 CPC saw a reduction in risk management
costs by nearly 60 percent.
With these solutions, Lockton has helped us promote a
culture of safety, which has a positive effect on our company,
said Bickel.

Lockton and CPC also collaborated to negotiate a manuscript

endorsement with a carrier to modify CPCs policy. This
helped to resolve an issue in the professional liability area from
an exposure and claims reportingstandpoint.

Lockton is a great business partner, Bickel said. They take

the time to understand what our challenges are as a business
and have the expertise to solve them.

This cooperative relationship has produced innovative,

That expertise provided to CPC also extends to include
customized solutions that have enhanced CPCs business while
investment strategies, producing different forms of collateral,
eliminating challenges.
actuarial work, transparency of operations, greater assistance,
and detailed analysisall of which have not only helped the
For instance, when CPC needed resolution with claim
company as a whole, but have also had a positive personal
adjustments and transparency from a third-party
effect on its risk management.
administration service, Lockton developed a customized,
unbundled model that encompassed nurse case management,
Lockton has helped me grow in my position as my role in the
pharmacy, and medical provider selection. This solution
company, and the company itself, has expanded, said Bickel.
created a reduction in risk management costs by nearly
Theyve been with me every step of the way and have made
60percent, decreased the administrative workload, and
my job easier.
provided CPC with additional resources and peace of mind.
Overall, the partnership between Lockton and CPC has not
Through this model, Lockton streamlined CPCs complex
only provided a holistic approach to CPCs risk management
workers compensation program, making the claims
practices, but has also helped to position the company for
adjustment process more efficient and effective.
continued success.

Locktons capabilities allowed a dissection of our third-party

Lockton is top shelf, Bickel said. Through a well-rounded
administration services to develop an exclusive approach to
offering and approach to risk management, Lockton has
the post-injury management process, saidBickel.
helped make our business better.

To aid the workers compensation program further, Lockton

engaged with CPCs loss control function to conduct
presentations for drivers at safety meetings, and also work
directly with managers that oversee the day-to-day operations
of the drivers.

www.lockton.com
2015 Lockton, Inc. All rights reserved.
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