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MWIG2016

Malaysia Water Industry Guide 2016


EDITORIAL COMMITTEE
ADVISORS :

THE MALAYSIAN WATER ASSOCIATION


Ir. Syed Mohamed Adnan bin Mansor Alhabshi (President)

MINISTRY OF ENERGY, GREEN TECHNOLOGY AND WATER (KETTHA)


Pn. Norhartaty binti Rahmat (Under Secretary, Water Services Regulatory Division)

WATER SUPPLY DEPARTMENT, KETTHA


Ir. Hj. Noor Azahari bin Zainal Abidin (Director General)
Ir. Mohd. Hamizi bin Abdullah (Senior Assistant Director)

SURUHANJAYA PERKHIDMATAN AIR NEGARA (NATIONAL WATER SERVICES COMMISSION)


Dato Mohd Ridhuan bin Ismail (Chief Executive Officer)

MEMBERS :

THE MALAYSIAN WATER ASSOCIATION


Mr. Lee Koon Yew Pn. Rubby binti Mahmod

MINISTRY OF ENERGY, GREEN TECHNOLOGY AND WATER


En. Mohd Hanafee bin A Rahman

WATER SUPPLY DEPARTMENT, KETTHA


Pn. Sarifah binti Omar Pn. NurulHuda binti Abu Bakar

SURUHANJAYA PERKHIDMATAN AIR NEGARA (NATIONAL WATER SERVICES COMMISSION)

Contributors:
Special thanks to the collaborating partners, water operators, regulators, water companies,
MWA members and advertisers for the contribution and support.

PUBLISHED BY IN COLLABORATION WITH

THE MALAYSIAN WATER ASSOCIATION (MWA)


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PUBLISHED DATE: AUGUST 2016

Copyright 2016. All rights reserved. No part of this publication may be reproduced in any form either in whole or in part, without written permission from the publisher.

3
CONTENTS
FOREWORD 9

MESSAGES FROM :
Minister of Energy, Green Technology and Water Malaysia (KeTTHA) 11
Chairman, National Water Services Commission (SPAN) 13
President, The Malaysian Water Association (MWA) 15

KEY STATISTICS AT A GLANCE 18

WATER SUPPLY STATISTICS 20 - 47

Table 1: Raw Water Resources 2014 2015 20


Table 2: Water Treatment Plants Design Capacity and Production 1981 2015 21
Table 3: Water Treatment Plants Design Capacity and Production 2014 2015 22
Table 4: Length of Pipes 1983 2015 23
Table 5: Length of Pipes by Type 2014 2015 24
Table 6: Proportion of Pipes by Type 2014 2015 25
Table 7: Physical Performance Indicators (1) 26
Table 8: Number and Proportion of Connections 2014 2015 27
Table 9: Physical Performance Indicators (2) 28
Table 10: Meters by Age 2014 2015 28
Table 11: Operational Performance Indicators (1) 29
Table 12: Total Volume and Proportion of Water Consumption 2014 2015 30
Table 13: Service Performance Indicators (1) 31
Table 14: Domestic Consumption Per Capita Per Day 2014 2015 32
Table 15: Non-Revenue Water (NRW) 2014 2015 33
Table 16: Operational Performance Indicators (2) 2014 2015 34
Table 17: Population Served 2014 2015 35
Table 18: Staff Employed 2014 2015 36
Table 19: Service Performance Indicators (2) 37
Table 20: Service Performance Indicators (3) 37
Table 21: Water Services Complaints 2014 2015 38
Table 22: Water Services Interruptions 2014 2015 40
Table 23: Revenue Vs Operating Expenditure 2014 2015 41
Table 24: Revenue Vs Total Expenditure 2013 2014 42
Table 25: Financial Performance Indicators (1) 43
Table 25: Financial Performance Indicators (2) 43
Table 25: Financial Performance Indicators (3) 44
Table 26: Total Revenue Vs Total Expenditure in Malaysia (1983 2015) 45
Table 27: Domestic Tariff Ranking in 2015 46
Table 28: Industry Tariff Ranking in 2015 47

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CONTENTS
WATER TARIFF 49 - 60

Table 29: Water Rates in Malaysia 49


Table 29: Water Rates in Malaysia (Contd.) 50
Table 29: Water Rates in Malaysia (Contd.) 51
Table 29: Water Rates in Malaysia (Contd.) 52
Table 29: Water Rates in Malaysia (Contd.) 53
Table 29: Water Rates in Malaysia (Contd.) 54
Table 29: Water Rates in Malaysia (Contd.) 55
Table 29: Water Rates in Malaysia (Contd.) 56
Table 29: Water Rates in Malaysia (Contd.) 57
Table 29: Water Rates in Malaysia (Contd.) 58
Table 29: Water Rates in Malaysia (Contd.) 59
Table 29: Water Rates in Malaysia 60

SEWERAGE STATISTICS 61 - 75

Table 30: Sewerage Facilities 2014 2015 61


Table 31: Sewerage Facilities by States 62
Table 32: Population Equivalent Per Km of Pipe Sewer (Public) 66
Table 33: Sewage Treatment Plant for Different Range of Population Equivalent 67
Table 34: Connected PE Range for Public STP (Confined only to IWK) 68
Table 35: Number of Connected Accounts to Public Sewerage Systems 69
Table 36: Number of Enquiries and Complaints 2014 2015 71
Table 37: Staff Employed 2014 2015 72
Table 38: Total Revenue and Operating Cost Per Employee Per Month 2014 2015 72
Table 39: Revenue Vs Operating Expenditure 2014 2015 73
Table 40: Revenue Vs Total Expenditure 2014 2015 74
Table 41: Revenue Vs Total Expenditure 2014 2015 75

SEWERAGE CHARGES 76 - 77

Table 42: Domestic Customers (Including Government Quarters) 76


Table 43: Industrial Customers 76
Table 44: Government Premises (Excluding Government Quarters) 77
Table 45: Commercial Premises 77

WATER SUPPLY ENTITIES 79 - 84

List of Water Supply Organisations 79


List of Water Supply Organisations (Contd.) 80
List of Water Supply Companies 81
List of Water Supply Companies (Contd.) 82
List of Water Supply Regulatory Bodies 83
List of Water Supply Regulatory Bodies (Contd.) 84
List of Government Agencies 84

7
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ISMS
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MA

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GE GE GE GE
SY SY SY Y
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FOREWORD
The Malaysia Water Industry Guide 2016 is published by The Malaysian Water
Association (MWA) in collaboration with the Ministry of Energy, Green Technology
and Water Malaysia (KeTTHA), Water Supply Department and Suruhanjaya
Perkhidmatan Air Negara (SPAN).

The Guide is now into its 15th year, and is widely recognised as the leading one-
stop reference publication for the Malaysian water industry, encompassing both
the water supply and sewerage sectors.

The Guide serves the need of the players in the water industry, government
agencies, researchers, academicians, financial institutions and businessmen.
Investors, entrepreneurs or corporate executives interested in exploiting business
opportunities in Malaysias vibrant water and wastewater sectors will certainly
find the directory format user-friendly and highly informative.

Listings include information on all institutional members, ordinary members and


associate members. The advertisements by the many commercial establishments
in the water industry help directory users, especially local and foreign investors,
source for water and water-related products and services form Malaysia.

We wish to express our sincere thanks to MWA members and Council Members,
the Water Supply Department, Ministry of Energy, Green Technology and Water,
Suruhanjaya Perkhidmatan Air Negara, State Water Supply Authorities and Water
Companies, and advertisers for their support in making the Malaysia Water
Industry Guide 2016 a success.

THE PUBLISHER
The Malaysian Water Association (MWA)

9
MESSAGE From
THE Minister of Energy,
Green Technology
and Water Malaysia

I would like to commend the Malaysian Water Association (MWA) in collaboration with the
National Water Services Commission (SPAN) and the Ministry of Energy, Green Technology
and Water (KeTTHA) for consistently publishing its annual Malaysia Water Industry Guide
(MWIG). I trust that this latest edition of MWIG 2016 will continue to be a valuable source of
information for the water services industry which contains strategic information for planning,
investment and improvement to Operation and Management of the water and sewerage
services in Malaysia.

In this regard, KeTTHA is fully committed to sustainable water management, thus timely and
accurate data and statistics on the state of our water services and management are key
factors that contribute to this effort.

In 2015, the Ministry has taken the initiative to establish a data and statistics center for the
water industry to gather live and quick statistics from all relevant parties under the purview
of SPAN. With this timely information system, the Ministry will be able to ensure important
data are always readily available, and at the same time able to enhance and facilitate
the regulatory aspects through a structured monitoring, evaluation and data reporting
system. It also enables the Ministry to identify at early stage any challenges that need
proactive remedial or preventive action before major incidents or failures occur in the
provision of water supply services affecting to the consumers.

This real-time data collected by the Ministrys business intelligent system partnered with the
historical data from the MWAs publications of MWIG had assisted the Ministry in monitoring,
and helped made decisions pertaining to managing water shortage issues during the el
Nino effect in 2015.

I would like to thank MWA, the Water Supply operators, Sewerage Services operators, Water
Supply Department, KeTTHA and SPAN for contributing towards the successful publication
of MIWG 2016

DATUK SERI PANGLIMA DR. MAXIMUS JOHNITY ONGKILI (JP)

11
MESSAGE From
The Chairman, National
Water Services Commission

It is my pleasure to say a few words in this latest edition of the MWIG 2016. This is a publication
that appeared since 1994, firstly as the Malaysia Water Industry Report under the Water
Supply Branch of the Ministry of Works Malaysia. In 2001, it was renamed as the Malaysia
Water Industry Guide until today.

Since the establishment of SPAN in 2007, I am proud that SPAN has played a major role
together with MWA, the Ministry (KeTTHA) and all water operators in collecting and keeping
track of the data and statistics of the water industry over the years.

Besides collection of data and statistics from the water operators, I am pleased that this
mode of cooperation has set the pace for further strengthening of working together with the
operators for the benefit of the stakeholders and consumers.

A key point was when SPAN signed a Memorandum of Understanding (MoU) with 12 water
operators to address the water crisis issues caused by natural disasters or other unexpected
factors. The MoU will help streamline and improve the existing cooperation between SPAN and
the concessionaires in the form of supplying clean water, manpower, facilities and equipment.

In this respect, accurate data and information are contingent to the success of monitoring
the situation particularly in time of crisis. I believe the standard operating procedure that was
established from the experience of data keeping of the MWIG cooperation has facilitated
this sharing of information to a great extent.

It is my hope that the water industry players will view this MWIG as an important source
data for their business and investment plans. At the same time, all water operators and the
relevant authorities can use the cross-country comparable statistics about the Operation
and Management of water services to assess the state of their water supply and take
appropriate action to improve for the better.

I must congratulate MWA, SPAN, KeTTHA and the water operators for working hard to produce
this much sought-after MWIG each year.

DATO ISMAIL KASIM (DPMP, SMP, AMP)

13
MESSAGE From
The President,
The Malaysian
Water Association

The MWIG 2016 is published by the MWA in close collaboration with the National
Water Services Commission and the water operators who provide the important
annual data input and relevant information. It is part of the common objective
of the water industry players to enable water utilities to compare and measure
their performance among their peers that could lead to the continuous efforts
in improving their level of performance. The MWIG contains key performance
indicators and a wealth of data on all the states water and wastewater
operations and management. Over the years, the water operators had put in
much effort to ensure the data are accurate and reliable.

Increasingly, the nation is faced with the concerns caused by environmental


stress imposed by population growth, urbanization, industrialization and climate
change as can be seen from some difficult examples over the last 2 years. This has
posed threats and risks to both the quantity and quality of our water resources
and water services to consumers. It is my hope that the data and statistics
published annually in the MWIG will provide a source of useful information and
contribute towards understanding the challenges better as well as in helping
water operators, policy makers and stakeholders to define best ways to meeting
the concerns.

I take this opportunity to express a big thank you to SPAN, KeTTHA, all state water
operators and IWK for the cooperation and valuable contribution rendered in
producing this MWIG 2016.

IR. SYED MOHD ADNAN ALHABSHI

15
Water Supply Statistic
Water Supply Statistics 20
Water Tariff 49
Water Statistics
1. Data are collected from State Water Supply Entities. 3. Selangor includes F.T. Kuala Lumpur
2. Sarawak includes data from following operators: and F.T. Putrajaya
a. Lembaga Air Kuching (KWB) 4. Kedah includes Pulau Langkawi
b. LAKU Management Sdn Bhd (LAKU) 5. Commencing 2010, population related data
c. JBA Luar Bandar Sarawak (JBALB) was based on Population Distribution and
d. Lembaga Air Sibu (SWB) Basic Demographic Characteristics 2010 Report
issued by the Department of Statistics, Malaysia

Sewerage Statistics
Sewerage Statistics 61
Sewerage Charges 76

Sewerage Statistics
1. Data excluding Sabah and Sarawak. 3. Terengganu includes data from
2. Johor includes data from following operators: Lembaga Kemajuan Terengganu Tengah (KETENGAH)
a. Majlis Bandaraya Johor Bahru (MBJB) 4. Kelantan includes data from
b. Majlis Perbandaran Pasir Gudang (MPPG) Majaari Services Sdn Bhd (MSSB).
c. Lembaga Kemajuan Johor Tenggara (KEJORA)

Water Supply Entities


Water Supply Entities 79

Notes
Every effort has been made to compile complete and accurate information for this publication. Some of the previous
years data has been adjusted based on updated information provided by the operators.

States in Peninsular Malaysia and F.T. Labuan are under the regulation of Water Services Industry Act 2006 (WSIA 2006).

Abbreviations Measurement Units


MLD
NRW
Million Litres Per Day
Non Revenue Water
and Symbols
PE Population Equivalent % Percentage
STPs Sewerage Treatment Plants km Kilometer
WTPs Water Treatment Plants km2 Square Kilometer
NPS Network Pumping Stations l/c/d Litres Consumption per capita per day
CST Communal Septic Tanks m3 cubic meter
IST Individual Septic Tanks m3/d cubic meter per day
r restated/revised
- not available
n.a. not applicable

17
KEY STATISTICS AT A GLANCE
Water Supply Statistics
Total Water Treatment Plants Design Capacity and Production for Malaysia

YEAR DESIGN CAPACITY (MLD) PRODUCTION (MLD)


1985 4,146 3,546
1995 9,442 7,662
2005 14,787 11,563
2015 18,835 16,159

Total Length of Pipes for Malaysia

YEAR LENGTH OF PIPE (KM)


1985 36,476
1995 66,508
2005 96,976
2015 145,895

Proportion of Pipes by Type in 2015

TYPE OF PIPES PERCENTAGE (%) KM


AC 29.7 42,976
MS 28.7 41,431
CI 0.6 816
DI 7.9 11,455
PE 17.3 24,970
uPVC 14.5 21,004
Others 1.3 1,901

YEAR 2014 2015


Number of Connections (Domestic) 6,329,155 6,515,323
Number of Connections (Non-Domestic) 999,646 1,061,702
Number of Water Meters Connected 7,320,647 7,577,317
Total Revenue 5,082,887 5,411,638
Total Operating Cost 4,674,721 4,725,706
Total Expenditure 5,706,440 5,977,686

18
KEY STATISTICS AT A GLANCE
Water Supply Statistics
Total Revenue & Total Expenditure in Malaysia

YEAR TOTAL REVENUE (RM MILLION) TOTAL EXPENDITURE (RM MILLION)

1985 361 256

1995 1,103 1,020

2005 3,575 3,416

2015 5,388 5,930

Total Length of Pipes for Malaysia

YEAR LENGTH OF PIPE (KM)

1985 36,476

1995 66,508

2005 96,976

2015 145,895

Sewerage Statistics

YEAR 2014 2015

Total Revenue 601,745 614,370

Total Operating Cost 776,189 809,145

Total Expenditure 972,023 1,009,635

19
Water Supply Statistic
Table 1: Raw Water Resources 2014 2015
2014 2015

Direct Storage Direct Storage


Ground Ground
STATE Extraction Dams Extraction Dams
Water TOTAL Water TOTAL
From River (Direct) From River (Direct)

MLD MLD
Johor 1,058 625 n.a. 1,683 1,036 675 n.a. 1,711
Kedah 1,367 21 n.a. 1,388 1,391 20 n.a. 1,411
Kelantan 289 n.a. 204 493 265 n.a. 211 476
Labuan 67 5 0.2 71 71 3 0.0 74
Melaka 489 243 n.a. 732 368 300 n.a. 668
N. Sembilan 489 381 n.a. 870 493 371 n.a. 865
Pulau Pinang 939 79 n.a 1,018 971 76 n.a 1,047
Pahang 1,149 28 6 1,183 1,159 32 6 1,198
Perak 954 329 n.a. 1,283 976 344 n.a. 1,321
Perlis 181 43 5 228 180 44 5 229
Sabah 818 347 30 1,196 841 357 30 1,229
Sarawak 1,196 172 n.a. 1,368 1,152 117 n.a. 1,268
Selangor 4,507 141 n.a. 4,648 4,630 181 n.a. 4,811
Terengganu 465 199 n.a. 664 459 194 n.a. 653

MALAYSIA 13,968 2,614 244 16,826 13,948 2,739 254 16,977

Note:
1. Volume of raw water extracted may vary for each year due to:
a. Treated water supply and demand b. Commissioning of new WTPs c. Upgrading of available WTPs

Graph 1: Proportion of Raw Water Resources 2014 2015

20
Table 2: Water Treatment Plants Design Capacity and Production 1981 2015

Design Reserve Design Reserve


Production Production
Year Capacity Margin Year Capacity Margin
(MLD) (MLD)
(MLD) (%) (MLD) (%)

1981 2,542 2,126 16.4 1998 10,141 8,623 15.0


1982 2,657 2,426 8.7 1999 10,730 9,029 15.9

1983 3,085 2,796 9.4 2000 11,911 9,566 19.7

1984 3,300 3,048 7.6 2001 12,399 10,280 17.1

1985 4,146 3,546 14.5 2002 12,945 10,733 17.1


2003 13,343 11,055 17.1
1986 4,920 3,495 29.0
2004 14,135 11,481 18.8
1987 5,285 3,894 26.3
2005 14,787 11,563 21.8
1988 5,694 4,323 24.1
2006 15,449 12,296 20.4
1989 5,952 4,696 21.1
2007 15,797 12,830 18.8
1990 6,103 4,753 22.1
2008 15,891 13,213 16.8
1991 6,701 5,274 21.3
2009 16,403 13,495 17.7
1992 7,299 5,796 20.6
2010 16,779 14,110 15.9
1993 7,897 6,317 20.0 2011 17,421 14,564 16.4
1994 8,670 6,989 19.4 2012 17,810 15,012 15.7
1995 9,442 7,662 18.9 2013 18,322 15,531 15.2
1996 9,580 7,800 18.6 2014 18,730 15,768 15.8
1997 9,948 8,457 15.0 2015 18,835 16,159 14.2

Graph 2: Water Treatment Plants Design Capacity and Production 19982015

21
Table 3: Water Treatment Plants Design Capacity and Production 2014 2015

2014 2015

WTPs WTPs
STATE Reserve Reserve
No. of Design Production No. of Design Production
Margin Margin
WTPs Capacity WTPs Capacity

(MLD) % (MLD) %
Johor 44 1,986 1,568 21.1 44 1,986 1,619 18.5

Kedah 36 1,300 1,299 0.1 36 1,308 1,315 0

Kelantan 35 500 445 10.9 35 500 454 9.2

Labuan 6 101 69 31.5 6 101 73 27.6

Melaka 9 631 532 15.6 9 639 519 18.8

N. Sembilan 23 931 744 20.1 23 994 752 24.4

Pulau Pinang 9 1,497 995 r 33.5 r 9 1,479 1,014 31.4

Pahang 81 1,447 1,108 23.4 76 1,414 1,129 20.1

Perak 46 1,816 1,224 32.6 46 1,816 1,289 29.0

Perlis 4 233 208 10.6 4 233 220 5.6

Sabah 73 1,304 1,196 8.3 73 1,304 1,229 5.8

Sarawak 93 1,532 1,188 22.4 93 1,609 1,268 21.1

Selangor 34 4,606 4,594 0.3 34 4,606 4,675 0

Terengganu 12 846 598 29.4 12 846 603 28.7

MALAYSIA 505 18,730 15,768 15.8 500 18,835 16,159 14.2

Notes:
1. Kedah and Selangor producing beyond design capacity to meet the demand.
2. For the following states, total WTPs Design Capacity and Production does not include:

WTP Average
WTP
State WTP Operator Design Supply for Supply Area
Nos.
(mld) State (mld)

Terengganu Petroliam Nasional Berhad (Petronas) 1 65 31 Kemaman, Dungun

Teknologi Tenaga Perlis Consortium Sdn. Simpang Empat, Kuala Sanglang,


Perlis 1 28 12
Bhd. (TTPC) Kuala Sg. Baru

Johor Public Utilities Board, Singapore (PUB) 1 79 83 Johor Bahru, Kota Tinggi

22
4. WTP Status (name, design):

State 2014 2015

N.Sembilan: Ngoi-Ngoi/136 MLD


Melaka: Durian Tunggal/120 MLD
Pahang: Panching /160MLD
New -
Kelantan: Lojing/5 MLD, Lebir/ 1 MLD, Peralla/ 2 MLD
Sabah: Patian /2MLD, Boitan/4MLD, Sialbukan/6MLD,
Tulid/2MLD, Wayan/2MLD, Maau/2MLD

Kedah: Kuala Nerang /7MLD, Lubok Merbau/1MLD


Upgraded
Melaka: Chin-Chin/8MLD
(additional Perak: Gunong Semanggol /20 MLD
N.Sembilan: Jelai/45.4MLD, Jempol/18.2MLD
MLD)
Sarawak: Nyabau/77 MLD

Sarawak: Long Tabir/0.3MLD, Rumah Entika/0.2MLD, Ulu


Reinstated Teru/0.2MLD, Long Bedian/0.6MLD, Bario/0.2MLD, Long -
Napir/0.3MLD, Bakelalan/0.4MLD, Nanga Beguang//0.3MLD

Pahang: Kg.Padang/13.0 MLD, Pasir Kemudi/ 11.4


Closed P.Pinang: Bukit Mertajam/4.5MLD MLD, New Zealand/3.5 MLD, Sertik/ 1.4 MLD and
Sg. Tekam/4.0MLD

P.Pinang: Air Hitam (One of the plant pump size


Others -
18.2MLD temporary not running)

Table 4: Length of Pipes 1983 2015

Year Length of Pipe (km) Year Length of Pipe (km) Year Length of Pipe (km)
1983 32,693 1994 59,609 2005 96,976
1984 34,302 1995 66,508 2006 105,513
1985 36,476 1996 67,484 2007 113,085
1986 39,681 1997 67,743 2008 118,580
1987 41,084 1998 68,131 2009 126,421
1988 43,643 1999 86,480 2010 127,994
1989 46,203 2000 87,090 2011 130,542
1990 48,762 2001 88,786 2012 132,282
1991 51,322 2002 90,544 2013 138,686
1992 53,881 2003 92,283 2014 143,615
1993 56,440 2004 94,668 2015 145,895

Graph 3:
Length of Pipes
1998 2015

23
Table 5: Length of Pipes by Type 2014 2015

a) AC, MS, CI and DI (km)


Type of Pipes
STATE AC MS CI DI
2014 2015 2014 2015 2014 2015 2014 2015
Johor 7,209 7,100 4,091 4,292 150 147 1,703 1,751
Kedah 6,501 6,437 1,468 1,584 87 85 861 869
Kelantan 4,400 r
4,299 780 r
927 23 23 61 66
Labuan 146 146 63 63 1 1 74 76
Melaka 1,409 1,316 1,286 1,426 22 22 96 82
N. Sembilan 4,133 4,114 3,010 3,073 23 23 173 180
Pulau Pinang 1,277 1,259 900 906 119 107 628 642
Pahang 3,836 3,836 2,186 2,186 88 88 224 224
Perak 2,067 2,008 1,620 1,680 237 237 410 422
Perlis 927 927 241 241 4 4 4 4
Sabah 1,633 1,698 8,106 r 8,999 7 7 712 745
Sarawak 2,050 2,001 557 536 18 16 3,229 3,279
Selangor 6,308 6,293 13,587 13,664 50 52 1,753 2,033
Terengganu 1,575 1,543 1,916 1,854 6 6 1,125 1,083
MALAYSIA 43,470 42,976 39,809 41,431 835 816 11,053 11,455

b) PE, uPVC and Others (km)

Type of Pipes Length Length


PE uPVC Others of Pipes of Pipes
STATE
(km) (km)
2014 2015 2014 2015 2014 2015 2014 2015
Johor 856 861 6,691 6,970 197 253 20,898 21,374
Kedah 2,082 2,158 772 809 0 0 11,770 11,942
Kelantan 1,002 r
1,688 103 150 0 0 6,369 7,152
Labuan 204 206 0 0 18 14 506 506
Melaka 886 884 970 997 181 186 4,851 4,913
N. Sembilan 632 655 209 142 396 339 8,575 8,524
Pulau Pinang 1,317 1,338 85 85 9 9 4,335 4,346
Pahang 2,755 2,755 868 868 350 380 10,307 10,336
Perak 4,530 4,536 2,456 2,568 7 7 11,325 11,457
Perlis 698 706 3 3 0 0 1,877 1,885
Sabah 528 548 1,625 1,557 340 314 12,951 13,868
Sarawak 5,807 6,045 2 1 134 128 11,797 12,005
Selangor 1,699 1,888 3,727 3,716 128 185 27,251 27,831
Terengganu 594 702 3,153 3,140 28 60 8,397 8,389
MALAYSIA 23,588 24,970 20,664 21,004 1,787 1,901 141,206 144,528
Notes:
1. For some states, the change in total length of pipes was due to data being updated using GIS and pipe replacement program.
2. Type of pipes:
AC Asbestos Cement MS Mild Steel CI Cast Iron DI Ductile Iron
PE Polyethylene includes HDPE (High Density Polyethylene) UPvc Unplastisized Polyvinylchloride
Others include: GI Galvanised Iron, ABS Acrylonitrile Butadiene

24
Table 6: Proportion of Pipes by Type 2014 2015

AC MS CI DI PE uPVC Others

STATE Percentage (%)

2014 2015 2014 2015 2014 2015 2014 2015 2014 2015 2014 2015 2014 2015

Johor 34.5 33.2 19.6 20.1 0.7 0.7 8.1 8.2 4.1 4.0 32.0 32.6 0.9 1.2

Kedah 55.2 53.9 12.5 13.3 0.7 0.7 7.3 7.3 17.7 18.1 6.6 6.8 0.0 0.0

Kelantan 69.1r 57.7 12.2 r 12.4 0.4 r 0.3 1.0 r 0.9 15.7 r 26.7 1.6 r 2.0 0.0 0.0

Labuan 28.8 28.8 12.4 12.4 0.3 0.3 14.6 15.1 40.4 40.7 0.0 0.0 3.6 2.8

Melaka 29.1 26.8 26.5 29.0 0.4 0.4 2.0 1.7 18.3 18.0 20.0 20.3 3.7 3.8

N. Sembilan 48.2 48.3 35.1 36.0 0.3 0.3 2.0 2.1 7.4 7.7 2.4 1.7 4.6 4.0

Pulau Pinang 29.5 29.0 20.8 20.9 2.8 2.5 14.5 14.8 30.4 30.8 2.0 2.0 0.2 0.2

Pahang 37.2 37.1 21.2 21.1 0.9 0.8 2.2 2.2 26.7 26.7 8.4 8.4 3.4 3.7

Perak 18.3 17.5 14.3 14.7 2.1 2.1 3.6 3.7 40.0 39.6 21.7 22.4 0.1 0.1

Perlis 49.4 49.1 12.8 12.8 0.2 0.2 0.2 0.2 37.2 37.5 0.2 0.2 0.0 0.0

Sabah 12.6 r 12.2 62.6 r 64.9 0.1r 0.0 5.5 r 5.4 4.1 r 4.0 12.5 r 11.2 2.6 r 2.3

Sarawak 17.4 16.7 4.7 4.5 0.2 0.1 27.4 27.3 49.3 50.4 0.0 0.0 1.1 1.1

Selangor 23.1 22.6 49.9 49.1 0.2 0.2 6.4 7.3 6.2 6.8 13.7 13.4 0.5 0.7

Terengganu 18.8 18.4 22.8 22.1 0.1 0.1 13.4 12.9 7.1 8.4 37.6 37.4 0.3 0.7

MALAYSIA 30.8 29.7 28.2 28.7 0.6 0.6 7.8 7.9 16.7 17.3 14.6 14.5 1.3 1.3

Graph 4: Proportion of Pipes by Type 2014 2015

25
Table 7: Physical Performance Indicators (1)

Water Distributions
Network Density Domestic Population Served
STATE (Km Pipeline Per State Size) Per Km Pipeline
Km/Km2 Population Served/Km
2014 2015 2014 2015
Johor 1.09 1.11 179 179
Kedah 1.24 1.26 189 191
Kelantan 0.44 0.49 156 152
Labuan 5.56 5.56 201 202
Melaka 2.91 2.95 172 174
N. Sembilan 1.28 1.27 135 143
Pulau Pinang 4.14 4.15 380 383
Pahang 0.29 0.29 157 161
Perak 0.54 0.54 230 232
Perlis 2.29 2.30 167 166
Sabah 0.18 0.19 224 209
Sarawak 0.09 0.10 230 232
Selangor 3.25 3.31 282 287
Terengganu 0.64 0.64 133 137

MALAYSIA 1.71 1.72 211 211

Graph 5: Proportion of Domestic and Non-Domestic Connection 2014 2015

26
Table 8: Number and Proportion of Connections 2014 2015

2014
STATE
Domestic Proportion (%) Non-Domestic Proportion (%) TOTAL

Johor 913,356 86.9 137,502 13.1 1,050,858

Kedah 488,602 89.7 56,036 10.3 544,638

Kelantan 197,757 86.0 32,288 14.0 230,045

Labuan 14,434 84.0 2,749 16.0 17,183

Melaka 238,779 86.9 35,979 13.1 274,758

N. Sembilan 330,631 86.0 53,718 14.0 384,349

Pulau Pinang 484,118 86.2 77,693 13.8 561,811

Pahang 337,306 87.0 50,193 13.0 387,499

Perak 636,193 87.5 90,736 12.5 726,929

Perlis 62,547 90.8 6,369 9.2 68,916

Sabah 241,541 83.5 47,746 16.5 289,287

Sarawak 451,849 85.4 77,196 14.6 529,045

Selangor 1,704,284 85.4 291,499 14.6 1,995,783

Terengganu 227,758 85.1 39,942 14.9 267,700

MALAYSIA 6,329,155 86.4 999,646 13.6 7,328,801

2015
STATE
Domestic Proportion (%) Non-Domestic Proportion (%) TOTAL

Johor 934,277 86.4 146,838 13.6 1,081,115

Kedah 501,428 89.7 57,626 10.3 559,054

Kelantan 205,425 86.0 33,335 14.0 238,760

Labuan 14,577 83.5 2,884 16.5 17,461

Melaka 244,850 86.8 37,308 13.2 282,158

N. Sembilan 339,080 85.8 55,972 14.2 395,052

Pulau Pinang 494,737 85.9 81,010 14.1 575,747

Pahang 345,675 86.9 51,891 13.1 397,566

Perak 648,611 87.4 93,376 12.6 741,987

Perlis 65,108 90.6 6,729 9.4 71,837

Sabah 251,751 76.3 77,998 23.7 329,749

Sarawak 465,533 85.4 79,752 14.6 545,286

Selangor 1,765,604 85.7 295,386 14.3 2,060,990

Terengganu 238,667 85.2 41,597 14.8 280,264

MALAYSIA 6,515,323 86.0 1,061,702 14.0 7,577,026

27
Table 9: Physical Performance Indicators (2)

CONNECTION
Population Served Per
Domestic Connection Density
STATE Domestic Connection
Dom. Conn./Km (of pipe) Pop. Served / Dom. Conn.
2014 2015 2014 2015
Johor 44 44 4.1 4.1
Kedah 42 42 4.6 4.6
Kelantan 30 28 5.3 5.3
Labuan 30 29 7.0 7.0
Melaka 49 50 3.5 3.5
N. Sembilan 39 40 3.5 3.6
Pulau Pinang 112 114 3.4 3.4
Pahang 33 33 4.8 4.8
Perak 56 57 4.1 4.1
Perlis 33 35 5.0 4.8
Sabah 16 17 12.0 11.5
Sarawak 38 39 6.0 6.0
Selangor 63 63 4.5 4.5
Terengganu 27 28 4.9 4.8
MALAYSIA 44 45 4.7 4.7

Table 10: Meters by Age 2014 2015

2014 2015
STATE TOTAL TOTAL
0 7 Years > 7 Years 0 7 Years > 7 Years
Johor 910,344 144,261 1,054,605 941,582 144,082 1,085,664
Kedah 330,781 215,493 546,274 338,615 220,103 558,718
Kelantan 219,449 9,068 228,517 229,950 7,147 237,097
Labuan 11,648 5,309 16,957 12,617 4,844 17,461
Melaka 196,009 78,749 274,758 148,923 133,235 282,158
N. Sembilan 284,972 99,377 384,349 343,259 51,793 395,052
Pulau Pinang 398,536 163,275 561,811 405,172 170,575 575,747
Pahang 198,557 190,770 389,327 292,567 106,802 399,369
Perak 574,274 152,655 726,929 586,170 155,817 741,987
Perlis 25,689 43,050 68,739 22,615 48,299 70,914
Sabah 150,247 139,040 289,287 171,262 158,487 329,749
Sarawak 386,389 142,659 529,048 391,937 152,365 544,302
Selangor 1,845,866 148,863 1,994,729 1,951,436 107,792 2,059,228
Terengganu 201,372 53,945 255,317 214,897 64,974 279,871
MALAYSIA 5,734,133 1,586,514 7,320,647 6,051,001 1,526,315 7,577,317

Note:
Total number of meters greater than total number of connections due to:
a. inclusion of non-active and suspended accounts b. sub individual meters from one bulk meter connection

28
Table 11: Operational Performance Indicators (1)

Proportion of Meter by Age (%)

STATE 2014 2015

0 7 Years > 7 Years 0 7 Years > 7 Years

Johor 86.3 13.7 86.7 13.3

Kedah 60.6 39.4 60.6 39.4

Kelantan 96.0 4.0 97.0 3.0

Labuan 68.7 31.3 72.3 27.7

Melaka 71.3 28.7 52.8 47.2

N. Sembilan 74.1 25.9 86.9 13.1

Pulau Pinang 70.9 29.1 70.4 29.6

Pahang 51.0 49.0 73.3 26.7

Perak 79.0 21.0 79.0 21.0

Perlis 37.4 62.6 31.9 68.1

Sabah 51.9 48.1 51.9 48.1

Sarawak 73.0 27.0 72.0 28.0

Selangor 92.5 7.5 94.8 5.2

Terengganu 78.9 21.1 76.8 23.2

MALAYSIA 78.3 21.7 79.8 20.2

29
Table 12: Total Volume and Proportion of Water Consumption 2014 2015

2014 2015

STATE Domestic Non-Domestic TOTAL Domestic Non-Domestic TOTAL

MLD % MLD % MLD MLD % MLD % MLD

Johor 823 67.8 391 32.2 1,215 811 64.4 448 35.6 1,259
Kedah 510 73.2 187 26.8 697 511 72.8 191 27.2 702
Kelantan 154 68.3 71 31.7 225 159 68.6 73 31.4 231
Labuan 17 35.8 31 64.2 48 17 35.2 32 64.8 49
Melaka 196 52.1 180 47.9 376 202 52.0 186 48.0 388
N. Sembilan 259 54.4 217 45.6 476 276 55.9 217 44.1 493
Pulau Pinang 483 59.4 330 40.6 813 483 59.5 329 40.5 813
Pahang 303 58.4 216 41.6 520 309 58.2 223 41.8 532
Perak 623 72.5 236 27.5 858 628 71.5 250 28.5 878
Perlis 81 84.5 15 15.5 95 81 84.2 15 15.8 96
Sabah 330 57.1 248 42.9 577 315 57.1 237 42.9 552
Sarawak 469 57.9 341 42.1 810 478 56.5 368 43.5 846
Selangor 1,779 58.4 1,268 41.6 3,048 1,862 58.6 1,316 41.4 3,178
Terengganu 241 57.7 176 42.3 417 246 57.5 182 42.5 428

MALAYSIA 6,267 61.6 3,909 38.4 10,176 6,378 61.1 4,067 38.9 10,445

Graph 6: Proportion of Domestic and Non-Domestic Consumption 2014 2015

30
Table 13: Service Performance Indicators (1)

SERVICE

Average Consumption Per Average Consumption


Average Consumption Per
Domestic Per Non-Domestic
Connection/Month
Connection/Month Connection/Month
STATE

m/Non-Domestic/ m/Connection/
m/Domestic/Month
Month Month

2014 2015 2014 2015 2014 2015

Johor 27 26 87 93 35 35

Kedah 32 31 102 101 39 38

Kelantan 24 24 67 66 30 29

Labuan 36 36 343 342 86 85

Melaka 25 25 152 152 42 42

N. Sembilan 24 25 123 118 38 38

Pulau Pinang 30 30 129 124 44 43

Pahang 27 27 131 130 41 41

Perak 30 29 79 82 36 36

Perlis 39 38 71 69 42 47

Sabah 42 38 158 92 61 51

Sarawak 32 31 134 140 47 47

Selangor 32 32 132 136 46 47

Terengganu 32 31 134 133 47 46

TOTAL 30 30 119 117 42 42

31
Table 14: Domestic Consumption Per Capita Per Day 2014 2015

Consumption Per Capita Per Day


STATE l/cap/d
2014 2015
Johor 220 211
Kedah 229 223
Kelantan 147 146
Labuan 170 168
Melaka 234 235
N. Sembilan 223 226
Pulau Pinang 293 291
Pahang 187 187
Perak 239 236
Perlis 258 249
Sabah 114 109
Sarawak 173 172
Selangor 231 234
Terengganu 216 214

MALAYSIA 211 209

Graph 7: Domestic Consumption Per Capita Per Day 2014 2015

32
Table 15: Non-Revenue Water (NRW) 2014 2015

2014 2015
System Billed System Billed
STATE Input Authorised NRW NRW Input Authorised NRW NRW
Volume Consumption (%) Volume Consumption (%)
(MLD) (MLD)
Johor 1,640 1,215 426 25.9 1,702 1,266 436 25.6
Kedah 1,294 697 596 46.1 1,316 702 614 46.7
Kelantan 445 225 220 49.4 454 231 222 49.0
Labuan 69 48 20 29.5 71 49 22 30.9
Melaka 478 376 102 21.4 481 388 93 19.3
N. Sembilan 744 476 267 35.9 757 493 264 34.8
Pulau Pinang 995 813 182 18.3 1,014 813 202 19.9
Pahang 1,108 520 588 53.1 1,128 532 596 52.8
Perak 1,237 858 379 30.6 1,260 878 382 30.3
Perlis 216 95 121 55.8 220 96 124 56.3
Sabah 1,196 577 618 51.7 1,229 552 677 55.1
Sarawak 1,192 810 381 32.0 1,268 846 423 33.3
Selangor 4,593 3,048 1,545 33.6 4,675 3,178 1,497 32.0
Terengganu 605 417 188 31.0 621 428 192 31.0
MALAYSIA 15,809 10,176 5,633 35.6 16,195 10,452 5,743 35.5
Notes:
1. Formula:

NRW % = System Input Volume (MLD) Billed Authorised Consumption (MLD)


__________________________________________________________________________ x 100
System Input Volume (MLD)
2. For the calculation of NRW, water supply system supplied from water treatment plant operating under a Concession Agreement,
the location of System Input Volume (SIV) meter (whether it is before or after the balancing reservoir) is as stated in the respective agreement.

3. SIV for the following states inclusive of treated water which purchased from Water Treatment Operators (WTOs): Kedah, Labuan,
N. Sembilan, Perak, Selangor, Terengganu, Sabah and Sarawak.

4. SIV for the following states inclusive of treated water which purchased from inter-state boundary: Johor, Melaka, Pulau Pinang, Perak and Selangor.

Graph 8: Non-Revenue Water (NRW) 2014 2015

33
Table 16: Operational Performance Indicators (2) 2014 2015

Non-Revenue Water (NRW)

NRW Per Connection Per Day NRW Per Km of Pipe Per Day
STATE
m3/Connection/Day m3/Km of Pipe/Day

2014 2015 2014 2015

Johor 0.40 0.40 20 20

Kedah 1.09 1.10 51 51

Kelantan 0.96 0.93 35 31

Labuan 1.18 1.27 40 43

Melaka 0.37 0.33 21 19

N. Sembilan 0.70 0.67 31 31

Pulau Pinang 0.32 0.35 42 46

Pahang 1.52 1.50 57 58

Perak 0.52 0.52 33 33

Perlis 1.75 1.72 64 66

Sabah 2.14 2.05 41 45

Sarawak 0.72 0.77 32 36

Selangor 0.77 0.73 57 54

Terengganu 0.70 0.69 22 23

MALAYSIA 0.77 0.76 39 39

34
Table 17: Population Served 2014 2015

2014 2015
STATE Urban Rural State Urban Rural State
% % % % % %
Johor 100 99.5 99.8 100 99.5 99.8
Kedah 100 96.5 98.3 100 96.5 98.3
Kelantan 61.3 65.1 63.2 61.5 66.4 64.0
Labuan 100 100 100 100 100 100
Melaka 100 100 100 100 100 100
N. Sembilan 100 99.8 99.9 100 99.8 99.9
Pulau Pinang 100 99.7 99.9 100 99.7 99.9
Pahang 100 96.0 98.0 100 96.0 98.0
Perak 100 99.2 99.6 100 99.2 99.6
Perlis 100 99.0 99.5 100 99.0 99.5
Sabah 99.8 73.1 86.5 99.8 76.0 87.9
Sarawak 99.8 76.6 94.0 99.8 78.0 94.2
Selangor 100 99.5 99.8 100 99.5 99.8
Terengganu 99.1 92.9 96.0 99.1 92.9 96.0

TOTAL 97.1 92.6 95.3 97.2 93.0 95.5

Note:
The percentage of premises with connected services in Kelantan is low as there are other alternative sources. The percentage of premises with
connected services is low although there is accessibility; many households still using alternative sources.

Graph 9: Population Served by State 2014 2015

35
Table 18: Staff Employed 2014 2015

Management Executive Non-Executive Meter Reader TOTAL


STATE
2014 2015 2014 2015 2014 2015 2014 2015 2014 2015
Johor 123 112 216 182 1,881 1,732 240 245 2,460 2,271

Kedah 33 33 108 112 922 1,074 145 145 1,208 1,364

Kelantan 23 26 67 60 584 584 78 76 752 746

Labuan 7 1 10 3 158 133 11 11 186 148

Melaka 24 26 30 35 594 636 67 71 715 768

N. Sembilan 30 32 70 66 807 851 76 83 983 1,032

Pulau Pinang 22 23 56 61 1,115 1,071 70 77 1,263 1,232

Pahang 33 41 46 38 1,267 1,274 129 129 1,475 1,482

Perak 60 45 76 561 913 525 171 180 1,220 1,311

Perlis 2 13 18 12 109 91 22 18 151 134

Sabah 45 44 39 37 1,029 850 111 102 1,224 1,033

Sarawak 20 21 62 66 2,041 2,058 196 195 2,319 2,340

Selangor 299 223 1,081 952 3,259 2,966 313 325 4,952 4,466

Terengganu 20 16 16 26 396 388 79 83 511 513

TOTAL 741 656 1,895 2,211 15,075 14,233 1,708 1,740 19,419 18,840

Graph 10: Proportion of Staff Employed 2014 2015

36
Table 19: Service Performance Indicators (2)

Average Number of Average Total


Average Pipe Length
Connection Per Employee Production
Per Employee
Per Month Per Employee Per Day
STATE
No. of Accounts/
Km/Employee m3/Employee/Day
Employee/Month
2014 2015 2014 2015 2014 2015
Johor 36 40 8.5 9.4 637 713
Kedah 38 34 9.7 8.8 1,075 964
Kelantan 25 27 8.9 10.0 592 608
Labuan 8 10 2.7 3.4 373 495
Melaka 32 31 6.8 6.4 745 676
N. Sembilan 33 32 8.7 8.3 756 729
Pulau Pinang 37 39 3.4 3.5 806 823
Pahang 22 22 7.0 7.7 751 762
Perak 50 47 9.3 8.7 1,003 983
Perlis 38 45 12.4 14.1 1,378 1,638
Sabah 20 27 12.3 14.6 977 1,189
Sarawak 19 19 5.1 5.1 513 542
Selangor 34 38 5.5 6.2 928 1,047
Terengganu 44 46 16.4 16.4 1,169 1,236
MALAYSIA 31 34 7.4 7.7 813 859

Table 20: Service Performance Indicators (3)

Average Monthly Number of Average Monthly Number


Connection Per Meter Reader of Bills Per Meter Reader
STATE
No. of Accounts/Meter Reader/Month No. of Bills/Meter Reader/Month
2014 2015 2014 2015
Johor 4,379 4,413 4,302 4,341
Kedah 3,756 3,856 3,741 3,818
Kelantan 2,949 3,142 2,842 3,022
Labuan 1,562 1,587 1,517 1,381
Melaka 4,101 3,974 3,996 3,399
N. Sembilan 5,057 4,760 5,008 4,699
Pulau Pinang 8,026 7,477 7,979 7,458
Pahang 3,004 3,082 2,959 3,026
Perak 4,251 3,991 4,247 4,118
Perlis 3,133 3,265 2,294 2,957
Sabah 2,606 3,233 2,019 2,077
Sarawak 2,699 2,796 2,462 2,137
Selangor 6,376 6,342 6,287 6,227
Terengganu 3,389 3,377 3,302 3,272
MALAYSIA 3,949 4,011 3,782 3,710

37
Table 21: Water Services Complaints 2014 2015

Pipe Burst/ Water Water Water Supply


STATE Breakages/ Leak Quality Pressure Interruption
2014 2015 2014 2015 2014 2015 2014 2015
Johor 61,525 62,697 2,960 2,130 12,015 11,359 37,737 34,160
Kedah 40,357 40,295 734 682 2,685 3,544 6,059 6,053
Kelantan 16,257 16,062 526 1,359 743 809 16,257 13,802
Labuan 893 354 4 8 128 85 385 254
Melaka 24,712 22,897 1,498 822 2,715 2,800 8,313 7,503
N. Sembilan 29,180 28,740 622 633 3,539 3,498 15,425 18,534
Pulau Pinang 43,517 42,947 977 966 4,068 4,358 1,413 1,346
Pahang 2,471 5,018 140 231 3,480 3,466 3,993 2,017
Perak 39,322 24,332 124 228 8,923 2,528 35,765 21,389
Perlis 7,456 6,381 8 11 88 235 2,898 2,348
Sabah 18,050 18,231 227 258 1,470 1,398 10,069 10,170
Sarawak 16,769 21,629 859 1,278 2,162 3,107 8,800 12,493
Selangor 136,163 123,673 2,365 2,962 29,609 32,199 236,521 235,650
Terengganu 20,282 23,496 223 249 1,172 1,144 3,242 2,615

TOTAL 456,954 436,752 11,267 11,817 72,797 70,530 386,877 368,334

Billing and Meter Others TOTAL


STATE
2014 2015 2014 2015 2014 2015
Johor 9,730 10,948 10,318 8,494 134,285 129,788
Kedah 50 302 220 255 50,105 51,131
Kelantan 3,530 3,403 291 237 37,604 35,672
Labuan 19 38 23 8 1,452 747
Melaka 2,785 2,674 3,134 2,434 43,157 39,130
N. Sembilan 15,338 9,452 1,328 1,381 65,432 58,740
Pulau Pinang 10,903 10,346 1,413 1,346 62,291 61,309
Pahang 3,433 3,856 2,083 3,136 15,600 17,724
Perak 2,557 2,610 1,626 279 88,317 51,366
Perlis 314 450 0 0 10,764 9,425
Sabah 9,631 8,985 4,090 3,341 43,537 42,382
Sarawak 9,447 9,769 2,609 3,903 40,646 52,179
Selangor 56,719 65,783 11,408 14,802 472,785 475,069
Terengganu 2,958 2,488 7,188 2,183 35,065 32,175

TOTAL 127,414 131,104 45,731 41,799 1,101,040 1,056,837

Notes:
1. Based on complaints received by the operators Customer Services Department.
2. Other Complaints consists of illegal connections, asset vandalism, etc.

38
Graph 11: Water Services Complaints 2014 2015

39
Table 22: Water Services Interruptions 2014 2015

Scheduled Unscheduled
STATE
2014 2015 2014 2015

Johor 1,035 443 8,328 5,325


Kedah 129 101 6,059 5,952
Kelantan 183 86 407 320
Labuan 6 12 383 342
Melaka 1 0 21 23
N. Sembilan 12 14 6,735 6,805
Pulau Pinang 230 229 4,791 4,974
Pahang 418 543 7,796 8,569
Perak 421 302 48,369 45,721
Perlis 18 17 24 18
Sabah 638 695 2,996 2,869
Sarawak 455 465 3,575 3,680
Selangor 2,256 1,760 84,796 81,969
Terengganu 87 22 717 488

TOTAL 5,889 4,689 174,997 167,055

Note:
Scheduled interruptions included planned interruptions at treatment plants and distribution systems.

Graph 12: Water Services Interruptions 2014 2015

40
Table 23: Revenue Vs Operating Expenditure 2014 2015

Total
Total Operating
Operating/
Total Revenue Total Operating Cost Surplus or
Total
(Deficit)
Revenue
STATE
(RM 000) (RM 000) (RM 000) %

2014 2015 2014 2015 2014 2015 2014 2015

Johor 853,527 935,675 736,167 762,297 117,360 173,378 86 81

Kedah 290,591 294,000 260,748 269,374 29,843 24,626 90 92

Kelantan 98,410 98,729 80,276 88,545 18,134 10,184 82 90

Labuan 16,241 22,015 27,752 25,957 (11,511) (3,943) 171 118

Melaka 184,292 191,593 157,696 162,879 26,596 28,714 86 85

N. Sembilan 187,948 236,446 176,535 214,116 11,413 22,330 94 91

Pulau Pinang 278,504 312,163 199,037 202,362 79,467 109,801 71 65

Pahang 153,056 153,585 251,605 267,936 (98,549) (114,351) 164 174

Perak 350,333 367,020 228,555 222,153 121,778 144,867 65 61

Perlis 34,019 40,054 25,249 23,238 8,770 16,815 74 58

Sabah 224,508 281,293 446,482 406,253 (221,974) (124,960) 199 144

Sarawak 263,605 256,411 230,398 210,894 33,207 45,517 87 82

Selangor 2,023,915 2,094,734 1,727,899 1,748,476 296,015 346,258 85 83

Terengganu 123,939 127,920 126,321 121,225 (2,382) 6,695 102 95

MALAYSIA 5,082,887 5,411,638 4,674,721 4,725,706 408,166 685,932 92 87

Notes:

1. Based on Management Accounts.


2. Cash Accounting: Labuan, Perlis, Sabah, Sarawak (JKR Sarawak).
3. Accrual Accounting: Johor, Kelantan, Melaka, Pulau Pinang, Perak, Selangor,
Terengganu, N. Sembilan, Kedah, Pahang, Sarawak (LAKU, KWB and Sibu).
4. Total Revenue includes tariff and non-tariff revenue.
5. Operating Expenditure comprise (where applicable) the following:
a. Water treatment and distribution cost
b. Purchase of treated water
c. Purchase of raw water
d. Lease Rental to Pengurusan Aset Air Berhad (PAAB) for Johor, Melaka, Perak, Penang; and
e. Most state operators operating expenditures include capital expenditure
f. Exclude finance cost, depreciation and amortization.

41
Table 24: Revenue Vs Total Expenditure 2014 2015

Total
Total Surplus
Expenditure
Total Revenue Total Expenditure or
/Total
(Deficit)
STATE Revenue

(RM 000) (RM 000) (RM 000) %

2014 2015 2014 2015 2014 2015 2014 2015

Johor 853,527 935,675 763,017 789,100 90,509 146,575 89 84

Kedah 290,591 294,000 264,198 272,824 26,393 21,176 91 93

Kelantan 98,410 98,729 97,580 97,672 830 1,057 99 99

Labuan 16,241 22,015 27,752 25,957 (11,511) (3,943) 171 118

Melaka 184,292 191,593 178,883 182,668 5,409 8,926 97 95

N. Sembilan 187,948 236,446 185,958 228,153 1,990 8,294 99 96

Pulau Pinang 278,504 312,163 251,812 259,911 26,692 52,252 90 83

Pahang 153,056 153,585 252,502 268,846 (99,445) (115,261) 165 175

Perak 350,333 367,020 283,670 256,692 66,663 110,328 81 70

Perlis 34,019 40,054 25,249 23,238 8,770 16,815 74 58

Sabah 224,508 281,293 446,482 406,253 (221,974) (124,960) 199 144

Sarawak 263,605 256,411 230,398 210,894 33,207 45,517 87 82

Selangor 2,023,915 2,094,734 2,571,556 2,832,998 (547,642) (738,264) 127 135

Terengganu 123,939 127,920 127,382 122,482 (3,443) 5,438 103 96

MALAYSIA 5,082,887 5,411,638 5,706,440 5,977,686 (623,553) (566,048) 112 110

Notes:

1. Total Expenditure comprise (where applicable) the following:


a. Operating Expenditure
b. Depreciation
c. Amortization
d. Fixed Monthly Payment
e. Finance Costs; and
f. Capital Expenditure

2. Provision of obsolete stock, doubtful debts etc. not included.

3. Most state operators operating expenditures include capital expenditure.

42
Table 25: Financial Performance Indicators (1)

OPEX Per Connection Personnel Cost/ Energy Cost/ Chemical Cost/


Per Month Total OPEX Total OPEX Total OPEX
STATE RM/Connection/Month % % %

2014 2015 2014 2015 2014 2015 2014 2015


Johor 58 59 19 16 13 14 3 3
Kedah 40 40 20 15 29 28 6 5
Kelantan 29 31 32 34 35 31 8 8
Labuan 135 124 33 29 32 37 4 6
Melaka 48 48 24 25 23 23 5 3
N. Sembilan 38 45 25 20 42 25 5 4
Pulau Pinang 30 29 28 36 27 26 4 4
Pahang 54 56 27 27 38 38 5 6
Perak 26 25 36 30 18 18 4 5
Perlis 31 27 17 18 56 56 15 13
Sabah 129 103 9 11 9 12 1 2
Sarawak 36 32 25 22 23 26 20 18
Selangor 72 71 16 14 17 15 4 4
Terengganu 39 36 20 19 29 36 3 3
MALAYSIA 53 52 23 23 28 28 6 6

Table 25: Financial Performance Indicators (2)

Revenue Per Connection


Average Tariff Revenue Per Connection Per Month
STATE RM/Domestic RM/Non-Domestic
RM/Connection/Month
Connection/Month Connection/Month
2014 2015 2014 2015 2014 2015
Johor 66 72 37 36 259 302
Kedah 43 42 28 27 174 175
Kelantan 33 32 19 18 117 116
Labuan 76 105 33 37 302 450
Melaka 52 52 22 22 254 252
N. Sembilan 39 47 19 20 157 215
Pulau Pinang 34 40 13 14 167 200
Pahang 31 33 17 18 128 134
Perak 36 37 23 23 127 133
Perlis 41 46 36 40 91 109
Sabah 65 71 42 43 178 162
Sarawak 39 39 22 22 136 138
Selangor 69 70 32 32 289 296
Terengganu 36 37 18 18 142 146
MALAYSIA 52 54 27 27 208 221

43
Table 25: Financial Performance Indicators (3)

Average Revenue Average OPEX Average Total Cost


Per m3 Billed Per m3 Billed Per m3 Billed
STATE
RM/m3 RM/m3 RM/m3

2014 2015 2014 2015 2014 2015

Johor 1.88 2.04 1.66 1.65 1.72 1.71

Kedah 1.09 1.10 1.02 1.05 1.04 1.07

Kelantan 1.10 1.08 0.98 1.05 1.19 1.16

Labuan 0.89 1.24 1.57 1.46 1.57 1.46

Melaka 1.26 1.25 1.15 1.15 1.30 1.29

N. Sembilan 1.02 1.24 1.02 1.19 1.07 1.27

Pulau Pinang 0.78 0.93 0.67 0.68 0.85 0.88

Pahang 0.77 0.82 1.33 1.38 1.33 1.38

Perak 0.99 1.02 0.73 0.69 0.91 0.80

Perlis 0.97 1.14 0.73 0.66 0.73 0.66

Sabah 1.07 1.40 2.12 2.02 2.12 2.02

Sarawak 0.84 0.82 0.78 0.68 0.78 0.68

Selangor 1.49 1.49 1.55 1.51 2.31 2.44

Terengganu 0.77 0.79 0.83 0.77 0.84 0.78

MALAYSIA 1.22 1.29 1.26 1.24 1.54 1.57

44
Table 26: Total Revenue Vs Total Expenditure in Malaysia (1983 2015)

Total Total Total Total


Total Total
Revenue Expenditure/ Revenue Expenditure/
Year Expenditure Year Expenditure
(RM Total Revenue (RM Total Revenue
(RM Million) (RM Million)
Million) (%) Million) (%)

1983 204 186 91 2000 1,896 1,787 94


1984 297 207 70 2001 2,227 2,765 124
1985 361 256 71
2002 2,447 2,688 110
1986 401 282 70
2003 2,617 3,028 116
1987 444 300 68
2004 3,056 3,502 115
1988 509 392 77
2005 3,575 3,416 96
1989 575 485 84
2006 3,804 3,735 98
1990 640 577 90
2007 3,776 3,595 95
1991 730 687 94
2008 3,918 3,736 95
1992 860 825 96
2009 3,936 4,179 106
1993 981 942 96
1994 1,076 976 91 2010 3,973 3,914 99

1995 1,103 1,020 92 2011 4,359 4,774 110

1996 1,200 1,100 92 2012 4,711 5,117 109

1997 1,315 1,188 90 2013 4,792 5,231 109


1998 1,375 1,608 117 2014 5,083 5,706 112
1999 1,608 1,937 120 2015 5,412 5,978 110

Graph 13: Total Revenue Vs Total Expenditure 1998 2015

45
Table 27: Domestic Tariff Ranking in 2015 (As at 31st December 2015)

Water Rates (Domestic)

Average Water Tariff (RM/m)


Last
STATE Tariff For First 20m3 For First 30m3 For First 35m3
Rview
(RM/m) Ranking (RM/m) Ranking (RM/m) Ranking

Pulau Pinang 2015 0.22 1 0.30 1 0.32 1

Pahang 1983 0.41 2 0.54 3 0.57 4

Terengganu 1997 0.42 3 0.50 2 0.52 2

Kelantan 2013 0.45 4 0.62 7 0.67 7

Sabah 2015 0.45 4 0.67 10 0.73 10

Perlis 1996 0.48 5 0.55 4 0.57 4

Sarawak3 1984 0.49 6 0.55 4 0.56 3

Kedah 2010 0.50 7 0.63 8 0.67 7

Perak 2006 0.50 7 0.67 10 0.71 9

Sarawak1 1992 0.54 8 0.60 5 0.62 6

N. Sembilan 2015 0.55 9 0.65 9 0.68 8

Selangor 2006 0.57 10 0.72 11 0.77 11

Sarawak2 1995 0.61 11 0.61 6 0.61 5

Melaka 2015 0.70 12 0.85 12 0.89 12

Labuan 2015 0.70 12 0.87 13 0.91 13

Johor 2015 0.80 13 1.20 14 1.31 14

NATIONAL AVERAGE 0.52 0.66 0.70

Notes:
Sarawak1 Sibu, Kuching, Sri Aman, Limbang, Sarikei, Kapit, Miri
Sarawak2 Bintulu
Sarawak3 Other parts of Sarawak

46
Table 28: Industry Tariff Ranking in 2015

Water Rates (Industry)

Average Water Tariff (RM/m)


Last
STATE Tariff For First 80m3 For First 120m3 For First 500m3
Rview
(RM/m) Ranking (RM/m) Ranking (RM/m) Ranking

Terengganu 1997 0.98 1 1.03 1 1.12 2

Sarawak1 1992 1.03 2 1.04 2 1.06 1

Sarawak3 1984 1.12 3 1.15 3 1.19 3

Pulau Pinang 2015 1.13 4 1.18 4 1.36 6

Sarawak2 1995 1.21 5 1.21 5 1.21 4

Perlis 1996 1.30 6 1.30 6 1.30 5

Kedah 2010 1.40 7 1.40 7 1.40 7

Pahang 1983 1.45 8 1.45 8 1.45 8

Perak 2006 1.53 9 1.56 9 1.60 9

Sabah 2015 1.65 10 1.77 10 1.94 11

Kelantan 2013 1.78 11 1.78 11 1.80 10

Labuan 2015 1.98 12 2.05 12 2.17 13

Melaka 2015 2.02 13 2.05 12 2.13 12

Selangor 2006 2.19 14 2.22 13 2.27 14

N. Sembilan 2015 2.33 15 2.45 14 2.64 15

Johor 2015 3.08 16 3.15 15 3.27 16

NATIONAL AVERAGE 1.64 1.67 1.74

Notes:
Sarawak1 Sibu, Kuching, Sri Aman, Limbang, Sarikei, Kapit, Miri
Sarawak2 Bintulu
Sarawak3 Other parts of Sarawak

47
A Balanced
Sustainable Growth

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123 Green Heights, Jalan Lapangan Terbang, Nouvelle Industrial Park Lot 10, 88000 Kota Kinabalu, Sabah.
93250 Kuching, Sarawak. 47810 Petaling Jaya, P.O. Box 21276, 88770 Luyang,
P.O. Box 2424, 93748 Kuching, Sarawak. Selangor Darul Ehsan. Kota Kinabalu, Sabah.
Tel: +6082 456 456 Tel: +603 6143 0988 Tel: +6088 264 555
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Email: weida@weida.com.my Email: weidammkl@weida.com.my Email: weidakk@weida.com.my
Water Tariff
Table 29: Water Rates in Malaysia
SELANGOR/ F.T. KUALA LUMPUR/
TYPE OF CHARGE JOHOR FT LABUAN
F.T. PUTRAJAYA
DOMESTIC SUPPLIES

RESIDENTIAL/INDIVIDUAL METER

Consumption: Domestic Domestic


Band 1 0 20 m @ RM0.80/m 0 20m @ RM0.57/m 0 20m @ RM0.70/m
Band 2 > 20 35 m @ RM2.00/m > 20 35m @ RM1.03/m > 20 35m @ RM1.20/m
Band 3 > 35 m @ RM3.00/m > 35m @ RM2.00/m > 35m @ RM1.70/m
Minimum Charge RM7.00 RM7.00
RM6.00
(Including condominiums,
apartments and flats or
any type, government quarters
and estates with individual meter)
BULK METER
Flat/Apartment/Condominium
(Excluding Low Cost Apartment/Low Bulk Domestic
n.a.
Cost Flats)
Consumption RM1.60/m RM1.38/m
Minimum Charge RM16.00 RM173.00

Low Cost Apartment/Low Cost


Consumption As per Bulk Domestic RM0.80/m n.a.
Minimum Charge RM35.00
Army Camp/High Rise Government
Quarters
n.a.
Consumption As per Bulk Domestic RM1.00/m
Minimum Charge RM12.00
Estate
Consumption As per Bulk Domestic RM1.00/m n.a.
Minimum Charge RM12.00
NON-DOMESTIC SUPPLIES

Government Buildings, Institution


and Statutory Bodies

Consumption:
As per Non-Domestic As per Non-Domestic
Band 1 RM1.61/m
Minimum Charge RM17.00

(Including public higher learning


institutions and/or government
quarters with meter for all
other uses)

INDUSTRIAL/COMMERCIAL/TRADING

Industrial/Commercial
Non-Domestic Non-Domestic
Consumption:
Band 1 0 35m @ RM2.80/m 0 35m @ RM2.07/m 0 35m @ RM1.70/m
Band 2 > 35m @ RM3.30/m > 35m @ RM2.28/m > 35m @ RM2.20/m
Minimum Charge RM30.00 RM17.00

RM36.00
(Including service apartments,
shop houses, private higher
learning institutions and/or estate,
condominiums, apartments and
flats of any type with meter for all
other uses or commercial activities)

49
Table 29: Water Rates in Malaysia (Contd.)

SELANGOR/ F.T. KUALA LUMPUR/


TYPE OF CHARGE JOHOR FT LABUAN
F.T. PUTRAJAYA

NON-DOMESTIC SUPPLIES

Construction As per Non-Domestic As per Industrial/Commercial As per Non-Domestic

Private: As per Residential Homes


Swimming Pool As per Non-Domestic As per Non-Domestic
Public: As for Industrial/Commercial

Public: As per (Government


Buildings, Institution
and Statutory Bodies)
Schools As per Non-Domestic As per Non-Domestic
Private: As per Industrial/
Commercial)

SPECIAL RATE

Religious Institutions *

Consumption
Band 1 RM1.60/m RM0.46/m *0 35m @ Free
Band 2
Minimum Charge RM7.00 RM6.00 *> 35m @ RM0.70/m

Charitable Organisations *

RM0.58/m n.a.
Consumption As per
Minimum Charge (Religious Institutions)
RM6.00

Shipping

Consumption RM7.00/m RM4.23/m RM7.00/m


Minimum Charge RM50.00 RM50.00

Water Reprocessing Industry

Consumption RM7.00/m n.a. RM7.00/m


Minimum Charge RM50.00 RM50.00

Current rate effective from 1/8/2015 1/11/2006 1/8/2015

Notes: *

1. Approved Religious Institutions/Charitable Organisations.


2. Special rate was given administratively for approved religious institutions in F.T. Labuan (not as per the Gazette).

50
Table 29: Water Rates in Malaysia (Contd.)

TYPE OF CHARGE NEGERI SEMBILAN MELAKA PERAK

DOMESTIC SUPPLIES

RESIDENTIAL/INDIVIDUAL METER

Consumption:
Band 1 0 20m @ RM0.55/m 0 20m @ RM0.60/m 0 10 m @ RM0.30/m
Band 2 > 20 35m @ RM0.85/m > 20 35m @ RM0.95/m >10 20m @ RM0.70/m
Band 3 > 35m @ RM1.40/m > 35m @ RM1.45/m > 20m @ RM1.03/m
Minimum Charge RM5.00 RM6.00 RM3.00
BULK METER

Residential n.a. n.a.


Consumption RM1.80/m
Minimum Charge RM25.00

Estate

Consumption RM1.30/m
Minimum Charge RM15.00 n.a. n.a.
(Including Farming and
Animal Rearing)

NON-DOMESTIC SUPPLIES

Government Buildings, Institution


and Statutory Bodies
As per Residential Bulk Meter As per Domestic
Consumption RM1.40/m (Residential/Individual Meter)
Minimum Charge RM10.00

INDUSTRIAL/COMMERCIAL/TRADING
Industrial/Commercial

Consumption:
Band 1 0 35m @ RM1.85/m 0 50m @ RM2.00/m 0 10m @ RM1.20/m
Band 2 > 35m @ RM2.70/m > 50 100m @ RM2.05/m > 10 20m @ RM1.40/m
> 100m @ RM2.15/m > 20m @ RM1.61/m
Band 3
Minimum Charge RM15.00 RM25.00 RM12.00

BULK SUPPLY

Consumption:
Bulk Supplies/ Flat Rate
Band 1 n.a. 0 20m @ RM0.60/m
Tank/Temporary Supply
Band 2 except Govt. Building > 20m @ RM0.69/m
RM1.40/m RM100.00
Minimum Charge

As per Industrial/
Construction As per Industrial/Commercial As per Industrial/Commercial
Commercial

51
Table 29: Water Rates in Malaysia (Contd.)

TYPE OF CHARGE NEGERI SEMBILAN MELAKA PERAK

Swimming Pool Condominium: As per Bulk Supply


Consumption RM1.30/m As per Industrial/Commercial Public: As per Domestic
Minimum Charge RM15.00 (Residential/Individual Home)

Public: Public:
As per Government As per Government
Buildings, Institutions Buildings, Institutions As per Domestic
Schools and Statutory Bodies and Statutory Bodies (Residential/Individual Home)
Private: Private:
As per Industrial/Commercial As per Industrial/Commercial

SPECIAL RATE

Religious Institutions

Consumption:
Band 1 RM 0.20/m RM0.70/m 0 20m @ RM0.30/m
Band 2 > 20m @ RM0.34/m
Minimum Charge RM3.00 RM7.00 RM3.00

Charitable Organisations As per (Religious Institutions)* As per (Religious Institutions)* As per (Religious Institutions)

Shipping

Consumption: RM7.00/m RM7.00/m As per Bulk Supply


Minimum Charge RM50.00 RM50.00

Water Reprocessing Industry

Consumption RM7.00/m RM7.00/m n.a.


Minimum Charge RM50.00 RM50.00

Current rate effective from 1/5/2015 1/1/2016 1/7/2006

Note: *

1. Approved Religious Institutions/Charitable Organisations.

52
Table 29: Water Rates in Malaysia (Contd.)

TYPE OF CHARGE KEDAH KELANTAN TERENGGANU

DOMESTIC SUPPLIES

RESIDENTIAL/INDIVIDUAL METER

Consumption:
Band 1 0 20m RM0.50/m 0 20m @ RM0.45/m 0 20m @ RM0.42/m
Band 2 > 20 35m RM0.90/m > 20 35m @ RM0.97/m > 20 40m @ RM0.65/m
Band 3 > 35m RM1.30/m > 35m @ RM1.42/m > 40 60m @ RM0.90/m
Band 4 > 60m @ RM1.00/m
Minimum Charge RM6.00 RM4.50 RM4.00

BULK METER
n.a. As per Non-Domestic n.a.
Residential
(Industrial/Commercial)
Apartment/Condominium
As per commercial n.a. n.a.
with bulk Facilities

Estate
Consumption:
Band 1 n.a. n.a. < 500m @ RM0.65/m
Band 2 > 500m @ RM1.00/m
Minimum Charge RM300.00

NON-DOMESTIC SUPPLIES

Government Buildings, Institution


and Statutory Bodies
Consumption:
As per Domestic (Residential/ As per Commercial
Band 1
Individual Home) < 70m @ RM0.95/m
Band 2
> 70m @ RM1.15/m
Minimum Charge
RM15.00

Industrial
Consumption:
Band 1 0 1,000m @ RM1.40/m 0 50m @ RM1.76/m RM1.15/m
Band 2 > 1,000 10,000m@ RM1.60/m > 50m @ RM1.80/m
Band 3 > 10,000 50,000m @ RM1.80/m
Band 4 > 50,000m @ RM2.10/m
Minimum Charge RM15.00 RM17.70 RM50.00
(Including hotel with Swimming
Pool and Theme Park) and
Construction (temporary Supply)

Commercial
Consumption:
Band 1 0 50m @ RM1.40/m RM1.72/m < 70m @ RM0.95/m
Band 2 > 50 200m @ RM1.50/m > 70m @ RM1.15/m
Band 3 > 200 350m @ RM1.60/m
Band 4 > 350m @ RM1.80/m
Minimum Charge RM15.00 RM17.20 RM15.00
(Including High Rise Residential
Building, Commercial Building,
Shopping Complex, Plantation,
Farming, and Swimming Pool)

53
Table 29: Water Rates in Malaysia (Contd.)

TYPE OF CHARGE KEDAH KELANTAN TERENGGANU

NON-DOMESTIC SUPPLIES

Special Industry

Consumption:
Band 1 0 10,000m @ RM1.05/m n.a. n.a.
Band 2 > 10,000 50,000m @ RM1.15/m
Band 3 > 50,000m @ RM1.20/m
Minimum Charge RM15.00

House 1 no. As per


Construction As per Industrial As per Industrial/Commercial Commercial.
House > 2 nos. As per Industrial.
As per Industrial
(for Hotel Swimming Pool) As per Industrial(Hotel)/
Swimming Pool As per Industrial/Commercial
As per Commercial Residential (domestic)
(for other Swimming Pool)

For State/Federal Schools


as per Government Buildings,
Schools n.a. As per Commercial Institution and Statutory Bodies.
For Private Schools
as per Commercial.

SPECIAL RATE

Religious Institutions
Consumption:
Band 1 0 20m @ RM0.40/m 0 - 35m @ Free < 50m @ Free
Band 2 > 20 40m @ RM0.70/m > 36m @ RM0.70/m > 50 70m @ RM0.95/m
Band 3 > 40 60m @ RM0.90/m > 70m @ RM1.15/m
Band 4 > 60m @ RM1.10/m

(No charge if erection of


Minimum Charge RM6.00 building has been granted
permission in writing by the
Commissioner of Religious
Affairs Terengganu)

as for Non-Domestic As per Domestic (Residential/


Charitable Organisations As per (Religious Institutions)
(Commercial) Individual Home)

Shipping
Consumption RM3.00/m RM2.00/m RM3.00/m
Minimum Charge RM20.00 RM20.00/ship RM30.00
(Excluding local fishing boats)

As per Non-Domestic
Public Standpipes n.a. n.a.
(Industrial/Commercial)

Current rate effective 1/10/2010 1/9/2013 1/3/1997


from

54
Table 29: Water Rates in Malaysia (Contd.)

TYPE OF CHARGE PAHANG PERLIS PULAU PINANG

DOMESTIC SUPPLIES

RESIDENTIAL/INDIVIDUAL METER

Consumption:
Band 1 0 18 m @ RM0.37/m 0 15m @ RM0.40/m 0 20m RM0.22/m
Band 2 18 45m @ RM0.79/m 15.1 40m @ RM0.70/m > 20 40m RM0.46/m
Band 3 > 45m @ RM0.99/m > 40.1m @ RM1.10/m > 40 60m RM0.68/m
Band 4 > 60 200m RM1.17/m
Band 5 > 200m RM1.30/m
Water conservation surcharge n.a. n.a. RM0.48/m for water consumption
exceeding 35m a month
Minimum Charge RM3.00 RM4.00 RM2.50

BULK METER
Residential
n.a. n.a.
Consumption > 90m3 RM0.35/m3
Minimum Charge RM26.00

Apartment/Condominium
with bulk Facilities
n.a. n.a.
Consumption RM0.52/m
Minimum Charge RM30.00

Military Complexes, Hostels, Flats,


RM0.55/m n.a. n.a.
and Condominiums, Office

NON-DOMESTIC SUPPLIES

Government Institution -
As per Domestic
As per Domestic (Residential/Individual Home)
Government Buildings, Institution
RM0.55/m (Residential/Individual Government Buildings
and Statutory Bodies
Home) and Statutory Bodies
- As per Trade (Normal) except
Quarters and Barrack

Industrial
Consumption:
Band 1 0 227m @ RM0.92/m n.a. n.a.
Band 2 > 227m @ RM0.84/m
Minimum Charge RM30.00
(Use in the Approved
Industrial Zones)

Part Trade
Consumption RM0.99/m RM1.10/m n.a.
Minimum Charge RM10.00 RM5.00

Trade
Consumption RM1.45/m RM1.30/m n.a.
Minimum Charge RM20.00 RM8.00

Ports RM1.45/m n.a. n.a.

55
Table 29: Water Rates in Malaysia (Contd.)

TYPE OF CHARGE PAHANG PERLIS PULAU PINANG

NON-DOMESTIC SUPPLIES

Trade (Normal)
Consumption:
Band 1 0 20m @ RM0.85/m
Band 2 n.a. n.a. > 20 40m @ RM1.05/m
Band 3 > 40 200m @ RM1.30/m
Band 4 > 200m @ RM1.45/m
Minimum Charge RM12.00

Trade (Special)
Consumption n.a. n.a. RM3.00/m
Minimum Charge RM12.00

Construction As per Trade As per Trade As per Trade (Special)

Swimming Pool
Consumption RM1.32/m As per Trade As per Trade (Normal)
Minimum Charge RM15.00

Public: As per Domestic Bulk Meter


Schools n.a. n.a.
Private: As per Trade (Normal)

SPECIAL RATE

As per Special Rate As per Domestic As per (Residential/


Charitable Organisations
(Religious Institutions) (Residential/Individual Home) Individual Meter)

Shipping Ships and Water Boats


Consumption (Commercial)
@ RM4.00/m RM7.00/m
Ships and Water Boats As per Trade
(Fishing Boats)
@ RM3.00/m
Minimum Charge Min. Charge RM30.00 RM50.00

Water Reprocessing Industry


Consumption n.a. n.a. RM7.00/m
Minimum Charge RM50.00

Public Standpipes n.a. RM0.77/m n.a.

Current rate effective from 1/1/1983 1/1/1996 1/4/2015


Table 29: Water Rates in Malaysia (Contd.)

SARAWAK 1
TYPE OF CHARGE
SRI AMAN, MIRI, LIMBANG,
KUCHING SIBU
SARIKEI, KAPIT

DOMESTIC SUPPLIES

RESIDENTIAL/INDIVIDUAL METER
Consumption:
Band 1 1 15m @ RM0.48/m 1 15m @ RM0.48/m 0 15m @ RM0.48/m
Band 2 > 15 50m @ RM0.72/m >15 50m @ RM0.72/m > 15 50m @ RM0.72/m
Band 3 > 50m @ RM0.76/m > 50m @ RM0.76/m > 50m @ RM0.76/m
Minimum Charge RM4.40 RM4.40 RM4.40

NON-DOMESTIC SUPPLIES

Government Buildings, Institution


and Statutory Bodies
Consumption:
Band 1 1 25m @ RM0.97/m 1 25m @ RM0.97/m 1 25m @ RM0.97/m
Band 2 > 25m @ RM1.06/m > 25m @ RM1.06/m > 25m @ RM1.06/m
Minimum Charge RM22.00 RM22.00 RM22.00

Industrial
Consumption:
Band 1 n.a. n.a. 1 25m @ RM1.05/m
Band 2 > 25m @ RM1.32/m
Minimum Charge RM24.20

Commercial
Consumption:
Band 1 1 25m @ RM0.97/m 1 25m @ RM0.97/m 1 25m @ RM0.97/m
Band 2 > 25m @ RM1.06/m > 25m @ RM1.06/m > 25m @ RM1.06/m
Minimum Charge RM22.00 RM22.00 RM22.00

Domestic/Commercial
Consumption:
Band 1 1 25m @ RM0.83/m 1 25m @ RM0.83/m 1 25m @ RM0.83/m
Band 2 > 25m @ RM0.95/m > 25m @ RM0.95/m > 25m @ RM0.95/m
Minimum Charge RM18.70 RM18.70 RM18.70

Special Commercial Rate for


Water Processed for Sale
Consumption:
Band 1 1 25m @ RM1.21/m 1 25m @ RM1.21/m 1 25m @ RM1.21/m
Band 2 > 25m @ RM1.33/m > 25m @ RM1.33/m > 25m @ RM1.33/m
Minimum Charge RM27.50 RM27.50 RM27.50

Construction As per Commercial As per Commercial Depends on area of Construction

Swimming Pool As per Commercial As per Commercial As per Commercial

Schools As per Domestic As per Commercial RM0.66/m

57
Table 29: Water Rates in Malaysia (Contd.)

SARAWAK 1
TYPE OF CHARGE
SRI AMAN, MIRI, LIMBANG,
KUCHING SIBU
SARIKEI, KAPIT
SPECIAL RATE

As per Domestic As per Domestic As per Domestic


Religious Institutions
(Residential/Individual Home) (Residential/Individual Home) (Residential/Individual Home)

As per Domestic As per Domestic As per Domestic


Charitable Organisations
(Residential/Individual Home) (Residential/Individual Home) (Residential/Individual Home)

Shipping RM1.70/m RM1.70/m RM1.70/m


Water collected at depot by
RM0.43/m RM0.43/m n.a.
using consumers transport
Public Standpipes RM0.43/m RM0.43/m RM0.43/m

1/1/1992
Current rate effective from 1/1/1992 1/1/1992 17/8/1995 revised to
connection charge only

Notes:
1. /1 Except for Kota Belud and Limau Limauan District where rates are half of those shown for Sabah.
2. /2 Industrial rate for hotel pools and residential rate for domestic pools.
3. Sarawak1 Sibu, Kuching, Sri Aman, Limbang, Sarikei, Kapit, Miri.
4. Sarawak2 Bintulu.
5. Sarawak3 Other parts of Sarawak.

58
Table 29: Water Rates in Malaysia (Contd.)

SARAWAK 2 SARAWAK 3
TYPE OF CHARGE SABAH /
Bintulu Other Parts of Sarawak

DOMESTIC SUPPLIES

RESIDENTIAL/INDIVIDUAL METER
Consumption:
Band 1 0 14m @ Min. Charge 0 15m @ RM0.44/m 0-10 m @ RM0.30/m
Band 2 14 45m @ RM0.61/m 15 50m @ RM0.65/m 11-20 m @ RM0.60/m
Band 3 > 45m @ RM0.66/m > 50m @ RM0.69/m 21-35 m @ RM1.10/m
Band 4 36-60 m @ RM1.30/m
Band 5 >60 m @ RM1.80/m
Minimum Charge RM6.60 RM4.00 RM3.00

Apartment with bulk Facilities


Consumption RM1.30/m
n.a. n.a.
Minimum Charge RM150.00

Apartment without bulk Facilities


Consumption RM0.90/m
n.a. n.a.
Minimum Charge RM90.00

NON-DOMESTIC SUPPLIES

Government Buildings,
Institution and Statutory Bodies
Consumption:
Band 1 0 23m @ Min. Charge 0 25m @ RM0.88/m @ RM1.20/m
Band 2 > 23m @ RM 0.99/m > 25m @ RM0.96/m
Minimum Charge RM20.90 RM20.00 RM30.00

Industrial
Consumption:
Band 1 0 23m @ Min. Charge 0 25m @ RM 0.95/m 0 70m @ RM 1.60/m
Band 2 > 23m @ RM1.21/m > 25m @ RM 1.20/m > 70m @ RM 2.00/m
Minimum Charge RM24.20 RM22.00 RM70.00

Commercial
Consumption:
Band 1 0 23m @ Min. Charge 0 25m @ RM0.88/m 0-70 m @ RM1.60/m
Band 2 > 23m @ RM0.99/m > 25m @ RM0.96/m >70 m @ RM2.00/m
Minimum Charge RM20.90 RM20.00 RM22.50

Domestic/Commercial
Consumption:
Band 1 0 25m @ RM0.83/m 0 25m @ RM0.75/m n.a.
Band 2 > 25m @ RM0.95/m > 25m @ RM0.86/m
Minimum Charge RM18.70 RM17.00

Special Commercial Rate for


Water Processed for Sale
Consumption:
Band 1 0 25m @ RM1.21/m 0 25m @ RM1.10/m n.a.
Band 2 > 25m @ RM1.33/m > 25m @ RM1.21/m
Minimum Charge RM27.50 RM25.00

59
Table 29: Water Rates in Malaysia (Contd.)

SARAWAK 2 SARAWAK 3
TYPE OF CHARGE SABAH /
Bintulu Other Parts of Sarawak

Construction
Consumption: Depends on area of Construction As per Commercial RM0.90/m
Minimum Charge RM4.00

Swimming Pool As per Commercial As per Commercial As per Commercial/Residential /2

Schools RM0.66/m RM0.60/m RM0.45/m

SPECIAL RATE

Religious Institutions
As per Domestic (Residential/ As per Domestic (Residential/
Consumption: RM0.50/m
Individual Home) Individual Home)
Minimum Charge RM10.00

Charitable Organisations
As per Domestic (Residential/ As per Domestic (Residential/
Consumption: RM0.50/m
Individual Home) Individual Home)
Minimum Charge RM10.00

Shipping RM1.70/m RM1.60/m RM4.00/m

Emergency n.a. n.a. RM4.00/m

Boat, bulk supply, water


n.a. n.a. RM2.70/m
troughs, water barges

Water Depot n.a. n.a. RM3.00/m

Public Standpipes RM0.36/m RM0.39/m n.a.

Current rate 17/8/1995 1/2/1984 1/2/2015


effective from

Notes:
1. /1 Except for Kota Belud and Limau Limauan District where rates are half of those shown for Sabah.
2. /2 Industrial rate for hotel pools and residential rate for domestic pools.
3. Sarawak1 Sibu, Kuching, Sri Aman, Limbang, Sarikei, Kapit, Miri.
4. Sarawak2 Bintulu.
5. Sarawak3 Other parts of Sarawak.

60
Sewerage Ststistic
Table 30: Sewerage Facilities 2014 2015

2014 2015

Sewerage Systems Population Population


Quantity Equivalent Quantity Equivalent
(PE) (PE)

Public Sewage Treatment Plant (a+b) 6,374 22,517,132 6,571 23,517,185


a. Multipoint Plant 6,288 15,724,638 6,481 16,296,052
b. Regional Plant 86 6,792,494 90 7,221,133

Private Sewage Treatment Plant 2,972 2,813,248 3,158 2,795,877


Communal Septic Tank 4,377 529,780 4,386 532,051

Individual Septic Tank 1,324,083 6,739,192 1,321,856 6,747,774

Traditional System 894,859 4,474,293 894,859 4,474,293

Network Pumping Station 1,027 n.a. 1,078 n.a.

Length of Sewer Network (km) 18,076 n.a. 18,689 n.a.

Graph 14: Proportion of Population Equivalent (PE) by Sewerage System 2014 2015

61
Table 31: Sewerage Facilities by States
a) Public Sewerage Treatment Plant

Multi Point STP 1(a) Regional Plant 1(b) TOTAL

STATE 2014 2015 2014 2015 2014 2015

NO. PE NO. PE NO. PE NO. PE NO. PE NO. PE

Johor 697 2,432,796 721 2,476,920 11 306,107 14 391,731 708 2,738,903 735 2,868,651

Kedah 524 852,482 550 888,921 4 58,549 4 62,875 528 911,031 554 951,796

Kelantan 8 47,500 8 47,500 0 0 0 0 8 47,500 8 47,500

Melaka 539 837,046 567 881,929 1 5,952 1 5,982 540 842,998 568 887,911

N. Sembilan 456 871,529 441 877,677 11 630,118 11 653,750 467 1,501,647 452 1,531,427

P. Pinang 561 1,038,196 568 1,071,217 10 1,341,912 10 1,476,326 571 2,380,108 578 2,547,543

Pahang 420 391,300 452 422,951 4 70,515 4 72,569 424 461,815 456 495,520

Perak 955 1,687,878 994 1,740,514 3 43,950 3 46,820 958 1,731,828 997 1,787,334

Perlis 37 38,459 41 41,412 1 16,728 1 17,171 38 55,187 42 58,583

Selangor 1,740 6,493,543 1,783 6,850,017 29 1,853,568 29 1,870,712 1,769 8,347,111 1,812 8,720,729

Terengganu 142 156,738 151 169,375 0 0 0 0 142 156,738 151 169,375

F.T.
185 783,996 182 804,494 10 2,407,740 10 2,487,963 195 3,191,736 192 3,292,457
Kuala Lumpur

F.T. Labuan 23 23,125 23 23,125 1 24,651 1 24,707 24 47,776 24 47,832

F.T.
1 70,050 0 0 1 32,704 2 110,527 2 102,754 2 110,527
Putrajaya

TOTAL 6,288 15,724,638 6,481 16,296,052 86 6,792,494 90 7,221,133 6,374 22,517,132 6,571 23,517,185

Note:
Public Sewerage treatment plant:
a. Multi point STP: STPs to cater for sporadic and scattered development by different developers
b. Regional plant: STPs identified in the Sewerage Catchment Study to cater for a sewerage catchment area

62
Table 31: Sewerage Facilities by States (Contd.)
b) Private Sewage Treatment Plant

Private STP
STATE 2014 2015
NO. PE NO. PE
Johor 244 604,096 234 405,546
Kedah 244 175,076 260 184,838
Kelantan 131 134,644 131 134,644
Melaka 366 239,408 385 251,638
N. Sembilan 181 150,925 192 154,800
P. Pinang 107 91,260 136 115,055
Pahang 452 510,546 469 521,975
Perak 329 178,743 369 196,117
Perlis 56 31,861 62 33,174
Selangor 467 404,965 520 502,601
Terengganu 242 164,332 242 164,332
F.T. Kuala Lumpur 105 84,300 110 88,065
F.T. Labuan 46 42,558 46 42,558
F.T. Putrajaya 2 534 2 534
TOTAL 2,972 2,813,248 3,158 2,795,877

c) Septic Tank

Communal Septic Tank Individual Septic Tank


STATE 2014 2015 2014 2015
NO. PE NO. PE NO. PE NO. PE
Johor 528 46,290 528 46,290 268,850 1,330,340 268,722 1,329,700
Kedah 410 43,782 410 43,782 157,365 786,825 157,130 785,650
Kelantan 738 117,728 738 117,728 45,096 344,307 45,096 377,884
Melaka 309 31,440 309 31,440 58,171 290,855 57,834 289,170
N. Sembilan 440 38,350 452 41,705 77,343 386,715 76,138 380,690
P. Pinang 83 15,646 83 16,011 13,389 66,945 8,579 42,895
Pahang 175 13,840 177 14,600 138,292 691,460 137,569 687,845
Perak 581 100,388 581 100,519 216,624 1,083,120 216,315 1,081,575
Perlis 16 2,665 16 2,665 19,719 98,595 19,571 97,855
Selangor 929 89,788 929 89,788 180,779 903,895 182,946 914,730
Terengganu 145 15,963 145 15,963 89,500 461,360 92,213 461,065
F.T. Kuala Lumpur 18 13,110 13 10,770 52,372 261,860 51,731 258,655
F.T. Labuan 5 790 5 790 6,581 32,905 8,010 40,050
F.T. Putrajaya 0 0 0 0 2 10 2 10

TOTAL 4,377 529,780 4,386 532,051 1,324,083 6,739,192 1,321,856 6,747,774

63
Table 31: Sewerage Facilities by States (Contd.)
d) Traditional System

Traditional System
STATE 2014 2015
NO. PE NO. PE
Johor 133,478 667,390 133,478 667,390
Kedah 176,571 882,855 176,571 882,855
Kelantan 68,471 342,353 68,471 342,353
Melaka 16,128 80,640 16,128 80,640
N. Sembilan 28,216 141,080 28,216 141,080
P. Pinang 57,292 286,460 57,292 286,460
Pahang 136,388 681,940 136,388 681,940
Perak 83,253 416,265 83,253 416,265
Perlis 22,339 111,695 22,339 111,695
Selangor 21,244 106,220 21,244 106,220
Terengganu 143,761 718,805 143,761 718,805
F.T. Kuala Lumpur 5,000 25,000 5,000 25,000
F.T. Labuan 2,718 13,590 2,718 13,590
F.T. Putrajaya 0 0 0 0
TOTAL 894,859 4,474,293 894,859 4,474,293

Note: Data based on a report published in 2009. There was no update on the movement of number of pour flush since then.

e) Other Facilities

Network Sewer Length (km)


STATE Pumping Station 2014 2015
2014 2015 STPs CSTs TOTAL STPs CSTs TOTAL
Johor 159 165 2,739.1 49.1 2,788.2 2,837.3 49.1 2,886.5
Kedah 41 44 1,316.5 38.6 1,355.0 1,383.2 38.6 1,421.8
Kelantan 13 13 20.0 0.0 20.0 20.0 0.0 20.0
Melaka 25 26 974.3 27.4 1,001.7 1,040.2 27.4 1,067.6
N. Sembilan 83 88 1,495.2 34.2 1,529.4 1,549.4 37.0 1,586.4
P. Pinang 61 64 2,832.5 19.9 2,852.4 2,811.7 20.0 2,831.7
Pahang 20 27 572.9 9.4 582.3 623.2 9.7 633.0
Perak 91 93 1,934.5 104.2 2,038.7 2,025.8 102.5 2,128.3
Perlis 16 16 154.2 1.2 155.4 157.9 1.2 159.1
Selangor 395 414 4,374.8 58.6 4,433.3 4,557.5 58.6 4,616.0
Terengganu 13 15 217.5 14.0 231.5 231.6 14.0 245.6
F.T. Kuala Lumpur 85 88 988.0 4.9 992.9 993.3 4.4 997.8
F.T. Labuan 8 8 39.2 0.2 39.4 39.2 0.2 39.4
F.T. Putrajaya 17 17 55.5 0.0 55.5 56.1 0.0 56.1
TOTAL 1,027 1,078 17,714.0 361.8 18,075.7 18,326.4 362.8 18,689.2

64
Graph 15: Proportion of Length of Sewer by Category 2014 2015

Graph 15a: Growth of Public Sewerage System from 1996 2015

65
Table 32: Population Equivalent Per Km of Pipe Sewer (Public) 2014 2015

Connected PE Per Km of Sewer Pipe (PE/Km)


STATE
2014 2015
Johor 982 994
Kedah 672 912
Kelantan 2,375 2,375
Melaka 842 832
N. Sembilan 982 965
P. Pinang 834 900
Pahang 793 783
Perak 849 840
Perlis 355 368
Selangor 1,883 1,889
Terengganu 677 690
F.T. Kuala Lumpur 3,215 3,300
F.T. Labuan 1,212 1,213
F.T. Putrajaya 1,852 1,971
TOTAL 1,246 1,258

Graph 16: Proportion of Sewage Treatment Plant by PE Range 2014 2015

66
Table 33: Sewage Treatment Plant for Different Range
of Population Equivalent 2014-2015

Number of Sewage Treatment Plant

Less Than 2,000 5,001 10,001 20,001 More Than


STATE TOTAL
2,000 PE 5,000 PE 10,000 PE 20,000 PE 50,000 PE 50,000 PE

2014 2015 2014 2015 2014 2015 2014 2015 2014 2015 2014 2015 2014 2015

Johor 481 495 97 101 51 51 51 53 22 25 6 6 708 731

Kedah 419 440 71 74 26 28 9 7 3 4 0 1 528 554

Kelantan 0 0 6 6 0 0 2 2 0 0 0 0 8 8

Melaka 423 443 93 100 19 18 4 5 1 2 0 0 540 568

N. Sembilan 348 336 69 64 29 30 12 14 7 6 2 2 467 452

P. Pinang 434 435 79 81 34 38 12 12 7 7 5 5 571 578

Pahang 376 404 37 39 7 9 2 2 2 2 0 0 424 456

Perak 726 752 165 179 40 39 24 24 3 3 0 0 958 997

Perlis 32 35 4 5 1 1 1 1 0 0 0 0 38 42

Selangor 1,065 1,082 340 357 178 180 112 111 57 63 17 19 1,769 1,812

Terengganu 125 129 15 20 2 2 0 0 0 0 0 0 361 367

F.T. Kuala
99 95 37 38 28 26 16 17 6 7 9 9 195 192
Lumpur

F.T. Labuan 21 21 1 1 1 1 0 0 1 1 0 0 24 24

F.T. Putrajaya 0 0 0 0 0 0 0 0 1 1 1 1 2 2

TOTAL 4,549 4,667 1,014 1,065 416 423 245 248 110 121 40 43 6,374 6,567

Note:
Reduction in number of STPs for certain range was due to:
a. Classification of PE range
b. STPs rationalized and decommissioned

67
Table 34: Connected PE Range for Public STP (Confined only to IWK) 2014 2015
a) 2014

Connected PE Per Km of Sewer Pipe (PE/Km)


STATE Less Than 2,000 5,001 10,001 20,001 More Than
Total
2,000 PE 5,000 PE 10,000 PE 20,000 PE 50,000 PE 50,000 PE
Johor 315,675 268,701 261,777 396,232 482,754 235,261 1,960,400
Kedah 278,527 213,247 178,780 136,143 104,334 0 911,031
Melaka 335,784 285,094 128,154 60,912 33,054 0 842,998
N. Sembilan 260,524 210,831 202,194 166,149 180,623 481,326 1,501,647
P. Pinang 302,707 254,853 226,919 165,649 235,558 1,194,422 2,380,108
Pahang 227,180 106,072 49,957 28,059 50,547 0 461,815
Perak 555,764 492,247 284,644 313,970 85,203 0 1,731,828
Perlis 20,944 12,111 5,404 16,728 0 0 55,187
Selangor 773,317 1,072,765 1,258,824 1,542,617 1,685,515 2,014,073 8,347,111
Terengganu 62,141 42,453 10,216 0 0 0 114,810
F.T. Kuala Lumpur 71,817 122,061 196,165 241,557 193,049 2,367,087 3,191,736
F.T. Labuan 13,066 3,750 6,309 0 24,651 0 47,776
F.T. Putrajaya 0 0 0 0 32,704 70,050 102,754

TOTAL 3,217,446 3,084,185 2,809,343 3,068,016 3,107,992 6,362,219 21,649,201

b) 2015

Connected PE
STATE Less Than 2,000 5,001 10,001 20,001 More Than
Total
2,000 PE 5,000 PE 10,000 PE 20,000 PE 50,000 PE 50,000 PE
Johor 324,569 276,234 285,293 438,368 501,599 260,155 2,086,218
Kedah 287,946 220,057 194,215 98,100 100,358 51,120 951,796
Melaka 349,284 304,597 116,973 64,748 52,309 0 887,911
N. Sembilan 257,809 197,557 206,539 200,925 170,299 498,298 1,531,427
P. Pinang 306,440 255,704 254,734 168,233 236,970 1,325,462 2,547,543
Pahang 245,342 108,894 61,204 28,059 52,021 0 495,520
Perak 573,981 531,373 275,572 322,202 84,206 0 1,787,334
Perlis 21,475 14,533 5,404 17,171 0 0 58,583
Selangor 769,023 1,123,548 1,277,880 1,538,999 1,861,989 2,149,290 8,720,729
Terengganu 62,233 54,998 10,216 0 0 0 127,447
F.T. Kuala Lumpur 67,587 123,957 184,742 254,258 217,271 2,444,642 3,292,457
F.T. Labuan 13,066 3,750 6,309 0 24,707 0 47,832
F.T. Putrajaya 0 0 0 0 32,704 77,823 110,527

TOTAL 3,278,755 3,215,202 2,879,081 3,131,063 3,334,433 6,806,790 22,645,324

Note: Exclude: Kelantan, MBJB, KEJORA, KETENGAH dan MPPG.

68
Table 35: Number of Connected Accounts to Public Sewerage Systems
2014 2015

Domestic Commercial Government Quarters


STATE
2014 2015 2014 2015 2014 2015
Johor 282,520 288,320 23,344 25,589 2,254 2,268
Kedah 117,521 122,685 9,408 10,089 2,878 2,889
Kelantan 3,114 3,114 548 548 21 21
Melaka 115,353 116,985 13,310 13,253 1,043 1,042
N. Sembilan 170,241 169,730 13,819 15,149 3,768 4,154
Pulau Pinang 359,853 367,904 35,135 37,195 7,825 7,976
Pahang 66,074 68,784 5,367 6,130 1,414 1,565
Perak 260,417 264,206 22,334 27,617 3,328 4,231
Perlis 5,126 5,291 472 479 774 878
Selangor 1,202,537 1,213,064 115,313 123,016 11,769 11,848
Terengganu 14,481 14,865 893 923 954 954
F.T. Kuala Lumpur 345,937 356,022 38,034 41,599 67,259 67,713
F.T. Labuan 3,926 4,022 893 1,004 1,004 1,049
F.T. Putrajaya 3,932 3,949 436 447 22,526 22,946
MALAYSIA 2,951,032 2,998,941 279,306 303,038 126,817 129,534

Government Premises Industry Total


STATE
2014 2015 2014 2015 2014 2015
Johor 278 280 834 1,005 309,230 317,462
Kedah 213 270 70 77 130,090 136,010
Kelantan 68 68 0 0 3,751 3,751
Melaka 181 198 57 61 129,944 131,539
N. Sembilan 226 247 88 100 188,142 189,380
Pulau Pinang 765 786 890 949 404,468 414,810
Pahang 177 180 10 10 73,042 76,669
Perak 169 184 63 88 286,311 296,326
Perlis 67 68 * * 6,439 6,716
Selangor 937 1,012 1,521 1,802 1,332,077 1,350,742
Terengganu 142 142 * 2 16,470 16,886
F.T. Kuala Lumpur 1,617 1,641 35 36 452,882 467,011
F.T. Labuan 18 18 3 3 5,844 6,096
F.T. Putrajaya 179 185 2 3 27,075 27,530
MALAYSIA 5,037 5,279 3,573 4,136 3,365,765 3,440,928

Notes:
1. *Perlis and Terengganu No industrial account due to premises using IST System.
2. Kelantan: Data based on Responsive Services.

69
Graph 17: Proportion of Customers Connected to Public Sewerage Systems
2014 2015
2014

2015

Graph 18: Percentage of Enquiries/Complaints in 2014 2015

70
Table 36: Number of Enquiries and Complaints 2014 2015

Billing Desludging Services STP


STATE
2014 2015 2014 2015 2014 2015
Johor 21,525 21,136 8,578 7,729 238 207
Kedah 10,497 11,553 6,084 6,387 296 374
Kelantan 0 0 3,751 3,796 0 0
Melaka 6,005 9,215 2,520 2,465 370 302
N. Sembilan 20,930 18,284 5,038 4,466 384 350
P. Pinang 26,764 26,328 3,047 2,194 1,291 1,165
Pahang 10,836 6,072 3,971 3,483 400 331
Perak 20,966 21,472 12,344 10,292 1,399 1,317
Perlis 558 469 784 705 2 7
Selangor 203,985 198,698 9,683 8,651 6,620 5,965
Terengganu 2,138 1,224 5,521 4,823 77 31
F.T. Kuala Lumpur 75,297 72,162 2,139 1,910 421 427
F.T. Labuan 441 499 953 830 14 9
F.T. Putrajaya 678 776 1 0 6 2
MALAYSIA 400,620 387,888 60,414 57,731 11,518 10,487

Sewer Network & Others


TOTAL
STATE Network Pumping Station (Pour Flush, Sludge, Others)
2014 2015 2014 2015 2014 2015
Johor 655 729 4,864 4,209 35,860 34,010
Kedah 859 589 4,300 4,132 22,036 23,035
Kelantan 0 26 1,226 1,139 4,977 4,961
Melaka 778 953 2,404 1,796 12,077 14,731
N. Sembilan 1,367 1,364 2,611 2,082 30,330 26,546
P. Pinang 3,238 3,138 4,989 4,976 39,329 37,801
Pahang 299 324 1,982 1,974 17,488 12,184
Perak 3,227 3,292 3,968 3,606 41,904 39,979
Perlis 8 21 517 444 1,869 1,646
Selangor 10,695 10,295 8,492 8,553 239,475 232,162
Terengganu 145 190 2,540 2,241 10,421 8,509
F.T. Kuala Lumpur 2,392 2,323 1,980 2,014 82,229 78,836
F.T. Labuan 146 127 47 74 1,601 1,539
F.T. Putrajaya 46 54 86 62 817 894
MALAYSIA 23,855 23,425 40,006 37,302 540,413 516,833
Note:
Kelantan: Data based on Responsive Services.

71
Table 37: Staff Employed 2014 2015

No. of Staff
Regional,
Sewage
Laboratory
Treatment
Network Desludging Operating & Services and
STATE Plants & TOTAL
Services Services Planning Capital Works
Treatment
& Refurbishment
Services
Department
2014 2015 2014 2015 2014 2015 2014 2015 2014 2015 2014 2015
Johor 108 105 23 24 46 44 37 39 15 17 229 206
Kedah 114 108 23 24 49 46 39 41 10 10 235 229
Kelantan 6 6 0 0 12 12 2 2 13 13 33 33
Melaka 72 72 14 13 19 18 27 27 48 40 180 170
N. Sembilan 109 110 16 18 27 25 24 24 8 7 184 184
P. Pinang 181 179 33 36 44 43 49 50 35 28 342 336
Pahang 70 69 12 13 29 29 21 23 8 8 140 142
Perak 137 139 27 30 75 70 63 59 26 27 328 325
Perlis 3 8 0 0 8 10 2 2 0 0 13 20
Selangor 447 439 94 94 54 49 100 102 50 76 745 760
Terengganu 34 35 7 7 37 38 14 17 26 24 118 121
F.T. Kuala Lumpur 140 142 28 28 17 15 604 632 43 25 832 842
F.T. Labuan 12 13 2 2 6 6 7 6 0 3 27 27

TOTAL 1,433 1,425 279 289 423 405 989 1,024 282 278 3,406 3,424

Notes:
1. Selangor Including FT Putrajaya and Head Quarters Staff.
2. Johor and Terengganu - Including staff MBJB, MPPG, KEJORA and KETENGAH.
3. Exclude IWK Outsource Staff.

Table 38: Total Revenue and Operating Cost Per Employee Per Month 2014 2015

Total Revenue/Employee/Month Total Operating Cost/Employee/Month


STATE RM/Employee/Month RM/Employee/Month
2014 2015 2014 2015
Johor 15,701 17,229 22,550 26,168
Kedah 8,969 9,702 14,880 20,839
Melaka 8,822 9,366 17,654 23,687
N. Sembilan 13,825 14,188 20,409 27,461
Pahang 9,701 8,687 15,140 17,285
Perak 10,014 10,743 18,279 26,832
Perlis 15,224 10,650 18,897 16,067
Pulau Pinang 13,942 14,436 19,581 24,543
Selangor 18,749 18,685 20,357 26,193
Terengganu 4,058 3,393 8,203 9,670
F.T. Labuan 5,534 7,090 15,216 26,336
TOTAL 14,929 15,188 19,256 24,959
Note: Selangor include F.T. Kuala Lumpur and F.T. Putrajaya.

72
Table 39: Revenue Vs Operating Expenditure 2014 2015

Total Total Operating %


Total Revenue
Operating Cost Surplus or (Deficit) Total Operating/
(RM 000)
STATE (RM 000) (RM 000) Total Revenue

2014 2015 2014 2015 2014 2015 2014 2015

Johor 43,146 47,344 61,968 64,412 (18,822) (17,068) 144 136

Kedah 25,292 26,660 41,961 47,336 (16,669) (20,676) 166 178

Melaka 19,055 19,106 38,132 41,754 (19,077) (22,648) 200 219

N. Sembilan 30,526 31,328 45,064 44,633 (14,538) (13,305) 148 142

Pahang 16,298 14,802 25,436 26,870 (9,138) (12,068) 156 182

Perak 39,414 41,896 71,948 79,266 (32,534) (37,370) 183 189

Perlis 2,375 2,556 2,948 3,860 (573) (1,304) 124 151

Pulau Pinang 57,220 58,206 80,361 76,282 (23,141) (18,076) 140 131

Selangor 360,880 365,249 391,825 407,197 (30,945) (41,948) 109 111

Terengganu 5,746 4,926 11,616 12,461 (5,870) (7,535) 202 253

F.T. Labuan 1,793 2,297 4,930 5,074 (3,137) (2,777) 275 221

TOTAL 601,745 614,370 776,189 809,145 (174,444) (194,775) 129 132

Notes:
1. Based on Management Accounts.
2. Total revenue excluding government subsidy.
3. HQ and Regional Costs are allocated into respective states based on various cost drivers.
4. Selangor include F.T. Kuala Lumpur and F.T. Putrajaya revenues and relevant cost
(i.e. certification, land services, external training, project management, consultancy, etc.).
5. Total Operating Cost excludes Finance, Depreciation, and provision of bad debt.

73
Table 40: Revenue Vs Total Expenditure 2014 2015

Total Surplus %
Total Total
or Total
Revenue Expenditure
(Deficit) Expenditure
STATE (RM 000) (RM 000)
(RM 000) /Revenue

2014 2015 2014 2015 2014 2015 2014 2015

Johor 43,146 47,344 70,013 71,911 (26,867) (24,567) 162 152

Kedah 25,292 26,660 53,540 57,266 (28,248) (30,606) 212 215

Melaka 19,055 19,106 45,150 48,321 (26,095) (29,215) 237 253

N. Sembilan 30,526 31,328 59,832 60,634 (29,306) (29,306) 196 194

Pahang 16,298 14,802 29,538 29,453 (13,240) (14,651) 181 199

Perak 39,414 41,896 97,576 104,643 (58,162) (62,747) 248 250

Perlis 2,375 2,556 3,208 3,856 (833) (1,300) 135 151

P. Pinang 57,220 58,206 103,904 98,958 (46,684) (40,752) 182 170

Selangor 360,880 365,249 488,070 512,019 (127,190) (146,770) 135 140

Terengganu 5,746 4,926 13,298 14,041 (7,552) (9,115) 231 285

F.T. Labuan 1,793 2,297 7,894 8,533 (6,101) (6,236) 440 371

TOTAL 601,745 614,370 972,023 1,009,635 (370,278) (395,265) 162 164

Notes:
1. Based on Management Accounts.
2. Total revenue excluding government subsidy.
3. HQ and Regional Costs are allocated into respective states based on various cost drivers.
4. Selangor include F.T. Kuala Lumpur and F.T. Putrajaya revenues and relevant cost
(i.e. certification, land services, external training, project management, consultancy, etc.).

74
Table 41: Revenue Vs Total Expenditure 2014 2015

Total Revenue Total Expenditure Total Surplus/Deficit


YEAR
(RM 000) (RM 000) (RM 000)

2007 410,941 445,971 (35,030)

2008 412,546 548,527 (135,981)

2009 470,837 584,853 (114,016)

2010 466,502 604,094 (137,592)

2011 474,626 722,744 (248,117)

2012 512,819 757,091 (244,272)

2013 568,684 982,695 (414,011)

2014 601,745 972,023 (370,278)

2015 614,370 1,009,635 (395,265)

Notes:
1. Based on Management Accounts.
2. Total revenue excluding government subsidy.
3. HQ and Regional Costs are allocated into respective states based on various cost drivers.
4. Selangor include F.T. Kuala Lumpur and F.T. Putrajaya revenues and relevant cost
(i.e. certification, land services, external training, project management, consultancy, etc.).

Graph 19: Total Revenue Vs Total Expenditure 2007 2015

75
Sewerage Charges
(Peninsular Malaysia and F.T. Labuan)

Table 42: Domestic Customers (Including Government Quarters)

CONNECTED
CATEGORY
CHARGE PER MONTH

Low cost houses, houses with Annual Value RM 2.00


of less than RM600 and government quarters
in categories F, G, H and I (receiving either
Individual Septic Tank or Connected Sewerage Services)

Premises and Government quarters RM 6.00


with individual septic tanks

Houses in Kampung, New Villages and Estates RM 3.00


(receiving either Individual Septic Tank or
Connected Sewerage Services )

Premises and government quarters in


categories A, B, C, D, and E receiving RM 8.00
Connected Sewerage Services

Table 43: Industrial Customers

RATE BASED ON NUMBER


CATEGORY
OF EMPLOYEES

Premises receiving Individual Septic Tanks Service RM 2.00 per head per month

Premises with Connected Sewerage Services RM 2.50 per head per month

lndustrial customers will be charged based on the total number of employees.

Industrial Premises means any premises in which the principal activity carried out involves
the making, altering, blending, ornamenting, finishing or otherwise treating or adapting
any article or substance with a view to its use, sale, transport, delivery or disposal and
includes the assembly of parts and ship repairing but does not include any activity normally
associated with retail or wholesale trade.

76
Table 44: Government Premises (Excluding Government Quarters)

CATEGORY CONNECTED CHARGE PER MONTH

Government Premises RM 40.00

Rate on excess volume Water usage up to 100m No Charge


of water usage per month Water usage more than 100m RM 0.45 per m
Water usage more than 200m RM 0.98 per m

Table 45: Commercial Premises

BAND ANNUAL VALUE (RM) CONNECTED CHARGE PER MONTH (RM)

1 0 2000 8.00
2 2,001 5,000 14.00
3 5,001 10,000 20.00
4 10,001 20,000 26.00
5 20,001 30,000 29.00
6 30,001 40,000 32.00
7 40,001 50,000 35.00
8 50,001 60,000 38.00
9 60,001 70,000 41.00
10 70,001 80,000 44.00
11 80,001 90,000 47.00
12 90,001 100,000 50.00
13 100,001 200,000 180.00
14 200,001 400,000 495.00
15 400,001 600,000 522.00
16 600,001 800,000 1,980.00
17 800,001 1,000,000 2,160.00
18 1,000,001 3,000,000 4,320.00
19 3,000,001 5,000,000 8,800.00
20 5,000,001 7,000,000 9,200.00
21 More than 7,000,001 9,600.00

Water usage up to 100m No Charge


Water usage more than 100m but less
Rate on excess volume of
than 200m RM 0.30 per m
water usage per month
Water usage more than 200m
RM 0.45 per m

Commercial Premises means any premises used wholly or partly for trade, business, provision of
services or any other activity, whether for profit or otherwise.

77
Water Supply Entities
List of Water Supply Organisations

DIRECTOR GENERAL/
WATER SUPPLY TELEPHONE/
POSTAL ADDRESS DIRECTOR/
ORGANISATIONS FAX/E-MAIL
GENERAL MANAGER

WATER SUPPLY DIRECTOR GENERAL 603 8883 6320 DATO IR. HJ.
DEPARTMENT WATER SUPPLY 603 8889 3071 NOOR AZAHARI
MINISTRY OF DEPARTMENT naza@kettha.gov.my BIN ZAINAL ABIDIN
ENEGY, GREEN MINISTRY OF ENERGY,
TECHNOLOGY AND GREEN TECHNOLOGY AND
WATER MALAYSIA WATER MALAYSIA
LEVEL 1 & 4, BLOCK
E4/5, PARCEL E,
FEDERAL GOVERNMENT
ADMINISTRATION COMPLEX
62668 PUTRAJAYA

SARAWAK RURAL DIRECTOR 082-26300 IR. DANIEL WONG


WATER SUPPLY SARAWAK RURAL WATER 082-263196/ PARK ING
DEPARTMENT SUPPLY DEPARTMENT 082-263197
FIRST & MEZANNINE FLOOR www.jbalb.sarawak.
ST3 BUILDING gov.my
NO.55, JALAN SIMPANG
TIGA, 93500 KUCHING,
SARAWAK

FT LABUAN WATER DIRECTOR 6087 410 200 EN. ALVIN MICHAEL


SUPPLY DEPARTMENT FT LABUAN WATER SUPPLY 6087 410 203 LO
DEPARTMENT alvin@kettha.gov.my
MINISTRY OF ENERGY, www.jba.gov.my
GREEN TECHNOLOGY AND
WATER MALAYSIA
LEVEL 2, LOT 5-10
WISMA WONG WO LO
BUILDING
P.O. BOX 80934
87019 WP LABUAN

79
Water Supply Entities
List of Water Supply Organisations (Contd.)

DIRECTOR GENERAL/
WATER SUPPLY TELEPHONE/
POSTAL ADDRESS DIRECTOR/
ORGANISATIONS FAX/E-MAIL
GENERAL MANAGER

WATER SUPPLY SABAH DIRECTOR 6088 232 364 EN. AWANG MOHD
WATER DEPARTMENT SABAH WATER 6088 232 396 TAHIR BIN MOHD
DEPARTMENT AgMohdTahir. TALIB
LEVEL 6, BLOCK A, MohdTalib @sabah.
WISMA MUIS gov.my
LOCKED BAG NO. 210 www.sabah.gov.my
88825 KOTA KINABALU
SABAH

PERAK WATER GENERAL MANAGER 605 255 1155 DATO IR. MOHD
BOARD PERAK WATER BOARD 605 255 6397 YUSOF BIN MOHD ISA
JALAN ST. JOHN yusof@lap.po.my
30200 IPOH www.lap.com.my
PERAK

KUCHING WATER GENERAL MANAGER 6082 222 222 EN. MOHAMMAD


BOARD KUCHING WATER 6082 222 257 SABARI BIN
BOARD sabari@kwb.gov.my SHAKERAN
JALAN BATU LINTANG www.kwb.gov.my
93200 KUCHING
SARAWAK

SIBU WATER BOARD GENERAL MANAGER 6084 211 001 DATO ALICE JAWAN
SIBU WATER BOARD 6084 211 543 EMPALING
KM 5, JALAN SALIM alice@swb.gov.my
P.O. BOX 405 www.swb.gov.my
96007 SIBU
SARAWAK

80
Water Supply Entities
List of Water Supply Companies

MANAGING
TELEPHONE/
PRIVATISED DIRECTOR/
POSTAL ADDRESS FAX/E-MAIL/
WATER COMPANY CHIEF EXECUTIVE
WEBSITE
OFFICER

SAJ HOLDINGS SDN. CHIEF EXECUTIVE OFFICER 607 224 4040 TN. HJ. ABDUL
BHD. SAJ HOLDINGS SDN. BHD. 607 224 0033 WAHAB BIN ABD
SAJ HEAD QUATERS abdulwahab@saj. HAMID
JALAN GARUDA, LARKIN com.my
PETI SURAT 262, 80350 JOHOR www.saj.com.my
BAHRU, JOHOR

AIR KELANTAN SDN. EXECUTIVE DIRECTOR 609 743 7777 EN. SANUSI BIN HJ.
BHD. AIR KELANTAN SDN. BHD. 609 747 2030 OTHMAN
3RD FLOOR, BANGUNAN sanusi@pmbk.
PERBADANAN MENTERI BESAR com.my
KELANTAN www.airkelantan.
JALAN KUALA KRAI com.my
15050 KOTA BHARU, KELANTAN

LAKU MANAGEMENT CHIEF EXECUTIVE OFFICER 6085 442 000 IR. WONG TIONG
SDN. BHD. LAKU MANAGEMENT SDN.BHD 6085 442 005 KAI
6TH FLOOR, SOON HUP TOWER, tkwong@
LOT 907, JALAN MERBAU, lakumanagement.
98000 MIRI, SARAWAK com.my
www.
lakumanagement.
com.my

PERBADANAN GENERAL MANAGER 604 263 4200 DATO IR. JASENI


BEKALAN AIR PULAU PERBADANAN BEKALAN AIR 604 261 3581 BIN MAIDINSA
PINANG PULAU PINANG SDN. BHD. 604 509 6509
SDN. BHD. LEVEL 32, BANGUNAN KOMTAR, (24 JAM)
JALAN PENANG, 10000 PULAU jaseni@pba.com.my
PINANG, PULAU PINANG www.pba.com.my

PENGURUSAN AIR EXECUTIVE CHAIRMAN 603 2088 5400 EN. SUHAIMI BIN
SELANGOR SDN BHD PENGURUSAN AIR SELANGOR 603 2088 5404 KAMARALZAMAN
(AIR SELANGOR) SDN BHD (AIR SELANGOR) info@airselangor.
HEAD OFFICE com
JALAN PANTAI BAHARU
PETI SURAT 5001
59990 KUALA LUMPUR

81
Water Supply Entities
List of Water Supply Companies (Contd.)

MANAGING
TELEPHONE/
PRIVATISED DIRECTOR/
POSTAL ADDRESS FAX/E-MAIL/
WATER COMPANY CHIEF EXECUTIVE
WEBSITE
OFFICER

SYARIKAT AIR CHIEF EXECUTIVE OFFICER 609 620 1103 IR. HJ. ATEMIN
TERENGGANU SDN. SYARIKAT AIR TERENGGANU 609 620 1104 BIN SULONG
BHD. (SATU) SDN. BHD. (SATU) atemin@satuwater.
JALAN SULTAN ISMAIL com.my
20200 KUALA TERENGGANU, www.satuwater.com.my
TERENGGANU

SYARIKAT AIR CHIEF EXECUTIVE OFFICER 606 292 1736 DATUK IR. HJ.
MELAKA BERHAD SYARIKAT AIR MELAKA 606 283 6749 MOHD KHALID
(SAMB) BERHAD khalid@samb. BIN HJ. NASIR
LOT 897, WISMA AIR, com.my
JALAN HANG TUAH www.samb.com.my
75300 MELAKA

SYARIKAT AIR NEGERI DIRECTOR 606 603 3500 TN. HJ. WAN
SEMBILAN SDN. BHD. SYARIKAT AIR NEGERI 606 601 7513 RASDI BIN WAN
(SAINS) SEMBILAN SDN. BHD. @sainswater.com ISMAIL
GROUND FLOOR, BLOCK B www.sainswater.com
WISMA NEGERI N. SEMBILAN
BEG BERKUNCI NO. 31
70990 SEREMBAN
NEGERI SEMBILAN

SYARIKAT AIR DARUL CHIEF EXECUTIVE OFFICER 604 740 0500 DATO HJ.
AMAN SDN BHD SYARIKAT AIR DARUL AMAN 604 740 0510 ADZMI BIN DIN
(SADA) NO. 892 JALAN SULTAN adzmi@sada.com.my
BADLISHAH www.sada.com.my
05582 ALOR SETAR
KEDAH

PENGURUSAN AIR CHIEF EXECUTIVE OFFICER 609 571 2222 DATO MOHD
PAHANG BERHAD PENGURUSAN AIR PAHANG 609 571 2221 ZAHARI BIN MD
BERHAD ceo@paip.com.my ISA
TINGKAT 6-10, KOMPLEKS JBA www.paip.com.my
BANDAR INDERA MAHKOTA,
25200 KUANTAN
PAHANG DARUL MAKMUR

SYARIKAT AIR PERLIS CHIEF EXECUTIVE OFFICER 604 973 3300 TN. HAJI ABD
(SAP) SYARIKAT AIR PERLIS (SAP) 604 973 3319 HAMID BIN
KM 3, JALAN RAJA SYED ALWI aduan@airperlis.com.my SAHID
01000 KANGAR abdhamid@airperlis.
PERLIS com.my
www.airperlis.com.my

82
Water Supply Entities
List of Water Supply Regulatory Bodies

TELEPHONE/
REGULATORY BODIES POSTAL ADDRESS DIRECTOR
FAX/E-MAIL

JOHOR STATE WATER DIRECTOR 607 266 1201 EN MOHD RIDUAN


REGULATORY BODY JOHOR STATE WATER 607 266 1202 BIN MD. ALI
(BAKAJ) REGULATORY BODY (BAKAJ) bakaj@johor.gov.
FIRST FLOOR, DATO JAAFAR com
MUHAMMAD BUILDING
KOTA ISKANDAR,
79000 ISKANDAR PUTERI,
JOHOR

KELANTAN WATER DIRECTOR 609 747 5240 KOSONG NO


DEPARTMENT KELANTAN WATER 609 747 5220 REPLACEMENT
DEPARTMENT jank@kelantan.gov.
GROUND FLOOR, my EN CHE KAMKAH
BLOCK 6, KOTA DARULNAIM B. SULAIMAN
15 503 KOTA BHARU (TANGGUNG
KELANTAN KERJA) PEN.
PENGARAH
(TEKNIKAL)

PENANG STATE DIRECTOR 604 650 5463 EN SAFIE BIN


WATER REGULATORY PENANG STATE WATER 604 264 3481 HAMZAH
BODY REGULATORY BODY 604 264 5112 (Fax)
PEJABAT SETIAUSAHA safie@penang.gov.
KERAJAAN NEGERI PULAU my
PINANG
45TH FLOOR, KOMTAR
BUILDING
10000 PULAU PINANG

TERENGGANU WATER DIRECTOR 609 626 5763 DATO HAJI


DEPARTMENT TERENGGANU WATER 609 626 5890 ZULKIFLI BIN
DEPARTMENT zulkifli@terengganu. MOHAMAD
2ND FLOOR, WISMA NEGERI, gov.my
JALAN PEJABAT
20200 KUALA TERENGGANU
TERENGGANU

83
Water Supply Entities
List of Water Supply Regulatory Bodies (Contd.)

TELEPHONE/
REGULATORY BODIES POSTAL ADDRESS DIRECTOR
FAX/E-MAIL

MELAKA STATE WATER DIRECTOR 606 2307674 PN NOORALINA


REGULATORY BODY JABATAN KETUA MENTERI 606 2321779 BINTI OTHMAN
(BKSA) MELAKA nooralina@melaka.
5th FLOOR, BLOK BENTARA gov.my
SERI NEGERI, HANG TUAH
JAYA AYER KEROH
75450 MELAKA

PAHANG WATER DIRECTOR PAHANG WATER 609-5157452/ EN. RIZAL BIN


REGULATORY BODY REGULATORY BODY 609-5164066 MUSTAFA
PAHANG STATE SECRETARYS 609-515 7552
OFFICE, GROUND FLOOR, bksa@pahang.
BLOCK D, WISMA SRI gov.my
PAHANG, 255503 KUANTAN,
PAHANG DARUL MAKMUR

List of Water Supply Agencies

TELEPHONE/
REGULATORY BODIES POSTAL ADDRESS DIRECTOR
FAX/E-MAIL

SURUHANJAYA CHIEF EXECUTIVE OFFICER 603 8317 9333 DATO MOHD


PERKHIDMATAN AIR SURUHANJAYA 603 8317 9336 RIDHUAN BIN
NEGARA PERKHIDMATAN AIR NEGARA ridhuan@span.gov. ISMAIL
(SPAN) (SPAN) my
LEVEL 1, PRIMA AVENUE, www.span.gov.my
BLOCK 3510
JALAN TEKNOKRAT 6
63000 CYBERJAYA
SELANGOR

PENGURUSAN ASET CHIEF EXECUTIVE OFFICER 603 2614 5555 DATO AHMAD
AIR BERHAD PENGURUSAN ASET AIR 603 2614 5588 FAIZAL BIN ABDUL
(PAAB) BERHAD faizal@paab.my RAHMAN
24TH FLOOR, MENARA MULTI comms@paab.my
PURPOSE, CAPITAL SQUARE www.paab.my
NO. 8 JALAN MUNSHI
ABDULLAH
50100 KUALA LUMPUR

84

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