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We Are Connected The Power of Video Collaboration in Education TOOLKIT
We Are Connected The Power of Video Collaboration in Education TOOLKIT

We Are Connected

The Power of Video Collaboration in Education TOOLKIT

We Are Connected The Power of Video Collaboration in Education TOOLKIT

ACKNOWLEDGEMENTS

Education Networks of America sponsored and developed the We Are Connected: The Power of Video Collaboration in Education white paper and suite of resources in collaboration with Wainhouse Research. Alan D. Greenberg, Senior Analyst and Partner with Wainhouse Research, served as principal analyst. Mr. Greenberg is an expert on distance education and e-Learning, edits the Wainhouse Research Bulletin, and is a past winner of the U.S. Distance Learning Association Outstanding Leadership Award. We thank Mr. Greenberg for his contributions as well as Wainhouse Research for providing pertinent data and insight.

ENA would also like to extend a special thanks to the professional experts, administrators, and educators who provided their in-depth insights about video conferencing and video collaboration. Their leadership and vision provide inspiration and tangible action steps for school districts that are considering or planning on integrating video collaboration into their district technology roadmap.

Finally, we would like to thank the industry and education luminaries who contributed valuable time, information, and guidance on the current best practices and future potential of video collaboration as a vital tool for education.

Introduction

Introduction Video technology is an effective and efficient collaboration and communication tool used by an increasing

Video technology is an effective and efficient collaboration and communication tool used by an increasing number of today’s digital schools. Although a large number of educators, technologists, and administrators have begun experimenting with desktop and mobile video conferencing and collaboration solutions, many are still in the exploratory phase of using this technology.

ENA has put together this toolkit of valuable resources to assist those schools and districts that are just getting started with video conferencing and collaboration as well as those that are looking to enhance their current programs. These resources include:

Model Use Cases and Supporting Technology Requirements

Whether you are new to video conferencing and collaboration or you are a veteran user, the model use cases contain classic applications as well as innovative ideas that you can implement today along with the technology requirements to replicate the application.

Getting Started Checklist

The thought of implementing any new technology can be daunting, but it doesn’t have to be. This streamlined checklist provides readers with a comprehensive, user-friendly guide that provides a step-by- step approach to effectively infusing video conferencing and collaboration tools into a district, school, or classroom.

We hope you find the included resources useful and informative. The toolkit is intended to provide education leaders with a blueprint that can be used to develop and build thriving video collaboration applications and programs to meet the unique needs of the education community.

In addition to this Toolkit, ENA in collaboration with Wainhouse Research has published a white

In addition to this Toolkit, ENA in collaboration with Wainhouse Research has published a white paper titled, We Are Connected:

The Power of Video Collaboration in Education that examines the growing role of video collaboration in education along with a companion school district case studies report. In the case studies report, discover how three districts across the country are using video to deliver health care to their students, expand their global presence, establish internal professional development networks, and create personal learning pathways for their students. The white paper and case studies are available for download at:

http://www.ena.com/videocollab.

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Model Use Cases for Video Collaboration in Education

Personalized Instruction and Distance Learning

Today’s classrooms are focused on differentiated instruction and personal learning pathways for learners. Video collaboration solutions allow educators to connect students anywhere/anytime via mobile devices, smartphones, laptops, and/or desktop solutions, enabling schools to create personalized and differentiated learning opportunities for all of their students, regardless of location.

for all of their students, regardless of location. 4 Personalized Instruction and Distance Learning Use Cases:
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Personalized Instruction and Distance Learning Use Cases:

• Homebound learners

• Special needs students

• Advanced and/or gifted learners

• Athletes and other student team members

• Students traveling domestically or abroad

PERIPHERAL AND FEATURE RECOMMENDATIONS:

 

MICROPHONES/

 

CAMERAS

SPEAKERS

FEATURES

END POINTS

OTHER

Personal

Personal

• Chat

Mobile

• Cloud storage tool

Integrated

Headset w/mic

• Content share

• Laptop

• Hosted solution

USB desktop

Integrated

• Library

• Smartphone

• Security

• USB desktop

Multi-point

Tablet

Training/support

Classroom

• Privacy

• Document camera

Small Classroom

• Record/webcast

Classroom

(optional)

USB desktop

• Whiteboard

PC

• Swivel base

functionality

• Wide angle lens

Large Classroom

• Bluetooth

• Integrated room

• USB desktop

(daisy-chained)

Health Care Needs

With video collaboration solutions, schools can easily and inexpensively establish school nurse and health care programs that allow students to receive medical care from a distance. Recent advances in video technology allow physicians, registered nurses, and health care officials to treat and diagnose students virtually, meeting the needs of even the most remote student populations.

K-12 Health Care Application Use Cases:

• Connect students with remote medical personnel who can provide on-the-spot diagnoses and treatment options

• Create internal support, professional development, and training health networks for a school district’s widely dispersed nursing staff

PERIPHERAL AND FEATURE RECOMMENDATIONS:

 

MICROPHONES/

CAMERAS

SPEAKERS

FEATURES

END POINTS

OTHER

Nurses /Schools

Nurses/Schools

• Chat

• Mobile devices

• Digital medical device add-ons (USB enabled stethoscope, ECG

• USB desktop

• Headset w/mic

• Content share

(limited peripheral

• Video-enabled

• USB desktop

• Device input

support)

medical exam

cameras

management

Library

Mobility

Multi-point

Privacy

Record/webcast

• Stationary PC/

Laptop

Telemedicine

mobile cart

or EKG machine, ultrasound probe,

spirometer, vital signs monitor)

• Electronic charts

• Hosted solution

• Security

• Training/support

probe, spirometer, vital signs monitor) • Electronic charts • Hosted solution • Security • Training/support 5
probe, spirometer, vital signs monitor) • Electronic charts • Hosted solution • Security • Training/support 5
probe, spirometer, vital signs monitor) • Electronic charts • Hosted solution • Security • Training/support 5
probe, spirometer, vital signs monitor) • Electronic charts • Hosted solution • Security • Training/support 5
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Virtual Field Trips and Expert Connections

Today’s learner-centric climate offers students access to a number of digital assets in their learning. Contemporary video collaboration solutions, which feature mobile accessibility and easy interoperability, allow students to connect and collaborate with experts at any educational or cultural institution with just a click of a button. The ability to chat live with experts in the field expands the accessible knowledge for today’s students, essentially making the world their classroom.

students, essentially making the world their classroom. 6 Curriculum-Enhancing Expert Connections and Virtual Field
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Curriculum-Enhancing Expert Connections and Virtual Field Trip Use Cases:

• University professors and experts in research, design, and/or content

• Local, regional, and national politicians

• Community leaders, thespians, physicians, business professionals, athletes, and journalists

• Parents

• Military personnel

• Curators, docents, zoologists, paleontologists, etc. at museums, zoos, and other educational and cultural institutions around the globe

PERIPHERAL AND FEATURE RECOMMENDATIONS:

 

MICROPHONE/

 

CAMERAS

SPEAKERS

FEATURES

END POINTS

OTHER

Classroom

Classroom

• Ability to connect to

Classroom

• Content resources

Wide angle lens

USB desktop

IP/SIP addresses

Laptop connected

• Hosted solution

 

(daisy-chained)

• Chat

to large screen

• Test connection

Student

 

• Content share

projector/white

support

• Integrated

Student

• Guest link access

board

• Training/support

• USB desktop/

• Headset w/mic

• Multi-point

PC

 

group

• USB desktop/group

• Record/webcast

Personal/Student

• Laptop

• Tablet
• Tablet
• PC   group • USB desktop/group • Record/webcast Personal/Student • Laptop • Tablet
• PC   group • USB desktop/group • Record/webcast Personal/Student • Laptop • Tablet

Community Outreach

With the integration of recording and streaming features into video collaboration solutions, parents now have the ability to see their students perform in school programs or events when they are unable to leave their home, place of work, hospital, or when they are traveling (e.g., military members). Parents and the community at large can connect to live school events, watch school events that are being live streamed, and/or save recorded versions of events for future viewing.

Community Outreach Use Cases:

• School board meetings

• Athletic events

• Student performances

• Graduation ceremonies

PERIPHERAL AND FEATURE RECOMMENDATIONS:

 

MICROPHONE/

CAMERAS

SPEAKERS

FEATURES

END POINTS

OTHER

Event Location

Event Location

• Multi-point

Event Location

• Hosted solution

• Camera mixing

board (optional)

• Multiple sources

• Room system with

audio mixer

• USB desktop (daisy-

• Webcast link

Privacy

Record/webcast

• PC set up

Community

Security

Training/support

• Recorder camera

chained)

Internet accessible

w/tripod

PC/laptop/mobile

• Swivel base

device

• Wide angle lens

• Internet accessible w/tripod PC/laptop/mobile • Swivel base device • Wide angle lens 7
• Internet accessible w/tripod PC/laptop/mobile • Swivel base device • Wide angle lens 7
• Internet accessible w/tripod PC/laptop/mobile • Swivel base device • Wide angle lens 7
• Internet accessible w/tripod PC/laptop/mobile • Swivel base device • Wide angle lens 7
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Content Creation and Student-to-Student Engagement

Classrooms that challenge their students to create, design, and present their own content are integrating 21st century knowledge and skills into the curriculum. With video, students can easily collaborate with students from other schools on a district, regional, national, and even international level. The opportunity for students to remotely collaborate, create their own content, present, and share ideas with a diverse population of peers extends their communication skills, as well as their understanding of others.

Student-to-Student Engagement Use Cases:

of others. Student-to-Student Engagement Use Cases: • International conversations • Classroom-to-classroom

• International conversations

• Classroom-to-classroom project-based collaborations

• Project or problem-based collaborations that engage students in real-world problem solving activities (e.g. working together to solve a community issue)

• Peer-to-peer mentoring programs

• Sharing research and presenting class projects to another school or classroom

• Engaging in collaborative discussions on social issues and challenges

• Utilizing technology to engage in simulated problem solving as collaborative teams, resulting in presentations to field or community experts

PERIPHERAL AND FEATURE RECOMMENDATIONS:

 

MICROPHONE/

 

CAMERAS

SPEAKERS

FEATURES

END POINTS

OTHER

Classroom

Classroom

• Content share

Classroom

• Green screen

Recording station/ tripod

USB desktop

• Device input

PC/Laptop

• Hosted solution

(daisy-chained)

management

• Lighting kit

Swivel base

• Library

Personal/Student

• Security

Wide angle lens

Student /Personal

• Multi-point

Laptop

• Studio

 

• Headset w/mic

• Privacy

• Training/support

Student/Personal

• USB desktop

• Record/webcast

• Integrated laptop

• Recording link

• USB desktop

• Whiteboard

functionality

• Record/webcast • Integrated laptop • Recording link • USB desktop • Whiteboard functionality 8
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Flipped Instruction

With video, educators can easily build and create online recorded instruction for students. Recorded programs may be accessed via an easy link for students to review and study prior to class. Teachers simply record their lessons using their PC or mobile device and share with their students. Conversely, students also have the ability to record and share learning experiences with their teachers or parents.

share learning experiences with their teachers or parents. Flipped Instruction Use Cases: • Recorded libraries of

Flipped Instruction Use Cases:

• Recorded libraries of lessons, resources, and instructional tools

• Recorded student portfolio resources

PERIPHERAL AND FEATURE RECOMMENDATIONS:

 

MICROPHONE/

CAMERAS

SPEAKERS

FEATURES

END POINTS

OTHER

Teacher

Teacher

• Content share

Teacher

• Hosted solution

• Integrated

• Headset w/mic

• Device input

PC/Laptop

• Security

• USB desktop

• USB desktop

management

• Training/support

 

• Library

Student

• Multi-point

Internet accessible

• Privacy

PC/laptop/mobile

• Record/webcast

device

• Recording link

• Whiteboard

functionality

• Privacy PC/laptop/mobile • Record/webcast device • Recording link • Whiteboard functionality 9
• Privacy PC/laptop/mobile • Record/webcast device • Recording link • Whiteboard functionality 9
• Privacy PC/laptop/mobile • Record/webcast device • Recording link • Whiteboard functionality 9
• Privacy PC/laptop/mobile • Record/webcast device • Recording link • Whiteboard functionality 9
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Real-Time Learning

The flexibility, mobility, and power of video collaboration solutions allow students and educators alike to have “teachable moments” in an instant. Real-time learning occurs when students connect with teachers and experts to make immediate learning connections. Teachers traveling to a conference may “reach back” and connect with their students to check in and share a moment. Likewise, students traveling abroad or participating in internships may encounter moments they would like to immediately share with their peers.

they would like to immediately share with their peers. 10 Real-Time Learning Use Cases: • Teacher
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Real-Time Learning Use Cases:

• Teacher connections—”sharing the moment”

• Internship sharing

PERIPHERAL AND FEATURE RECOMMENDATIONS:

 

MICROPHONE/

 

CAMERAS

SPEAKERS

FEATURES

END POINTS

OTHER

Classroom

Classroom

• Ability to connect to

Classroom

• Content resources

Wide angle lens

USB desktop

IP/SIP addresses

PC/Laptop

• Hosted solution

 

(daisy–chained)

• Chat

connected to large

• Test connection

Student

 

• Content share

screen projector/

support

• Integrated

Student

• Guest link access

white board

• Training/support

• USB desktop/

• Headset w/mic

• Multi-point

group

• USB desktop/group

Record/webcast

Student

• Laptop

• Mobile phone

• Tablet

w/mic • Multi-point group • USB desktop/group • Record/webcast Student • Laptop • Mobile phone •
w/mic • Multi-point group • USB desktop/group • Record/webcast Student • Laptop • Mobile phone •

Remote Research

Students studying an interesting topic in school now have the ability to connect directly to remote instruments that monitor real-time data, animal habitats, and weather stations. With video collaboration, minute-by-minute research data and live video access to some of the top research facilities are available in an instant.

Remote Research Use Cases:

• Remote instrumentation data—access to telescopes, microscopes and minute-by- minute data points

• Live video feeds to educational remote locations such as wolf dens, underwater marine facilities, mountaintop weather monitoring stations, and more

PERIPHERAL AND FEATURE RECOMMENDATIONS:

 

MICROPHONE/

 

CAMERAS

SPEAKERS

FEATURES

END POINTS

OTHER

Classroom

Classroom

• Ability to connect

Classroom

• Content resources

Wide angle lens

USB desktop

to IP/SIP addresses

PC/Laptop

• Hosted solution

 

(daisy–chained)

• Chat

connected to large

• Research resources

Student

 

• Content share

screen projector/

• Test connection

• Integrated

Student

• Device input

white board

support

• USB desktop/

group

• Headset w/mic

• USB desktop/group

management

• Guest link access

Multi-point

Record/webcast

Student

Tablet

Laptop

Training/support

management • Guest link access • • Multi-point Record/webcast Student • • Tablet Laptop • Training/support
management • Guest link access • • Multi-point Record/webcast Student • • Tablet Laptop • Training/support
management • Guest link access • • Multi-point Record/webcast Student • • Tablet Laptop • Training/support
management • Guest link access • • Multi-point Record/webcast Student • • Tablet Laptop • Training/support
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Professional Development

Video technology enables school districts and educators to create and share professional development opportunities. Experts can share content and conduct district-wide trainings without holding in-person meetings, saving valuable time and money. Professional development programs may be recorded and archived for district educators and staff to view prior to a live session, or as an ongoing series. Flipped professional development opportunities allow district leadership and curriculum specialists to easily record and share pertinent information. Recording links allow these programs to be easily sent via e-mail to district personnel. Coaching and mentoring programs are enhanced by the opportunity to record and review a teacher’s classroom lessons. What’s more, coaching opportunities can extend beyond the district with the help of video collaboration tools.

the district with the help of video collaboration tools. 12 Professional Development Use Cases: • Streaming
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Professional Development Use Cases:

• Streaming professional development content and training

• Coaching and mentoring programs

• Recording and archiving a library of professional resources

PERIPHERAL AND FEATURE RECOMMENDATIONS:

 

MICROPHONE/

CAMERAS

SPEAKERS

FEATURES

END POINTS

OTHER

Large Group Room

Large Room

• Ability to connect

Large Room

• Hosted solution

• Room system

to IP/SIP addresses

PC/Laptop

• PD resources

Swivel base

• USB desktop

• Content share

connected to large

• Security

Tripod camera

(daisy-chained)

• Device input

screen projector/

• Training/support

Wide angle lens

management

white board

Small Room

Small Room

• USB table or desktop

• Guest link option

Library

Small Room

• Table top camera

speaker/mic

• Multi-point

PC/Laptop

• USB desktop

• Privacy

connected to

 

Personal/Educator/

• Record/webcast

medium to large

Personal/

Admin

• Recording link

monitor

Educator/Admin

• Headset w/mic

• Whiteboard

• Integrated

• USB desktop/group

functionality

Personal/Educator/

• USB desktop/

Admin

group

• Smartphone

• Tablet

Laptop

Efficiencies

Leadership teams, administrators, district technology coordinators, and school program directors often find it difficult to keep up with the ongoing demands of the district’s schools and staff. Utilizing video collaboration solutions to optimize work flow is a viable and efficient tool for meetings, announcements, disseminating staff information, and generally staying connected on a regular basis.

Efficiency Use Cases:

• Superintendent/principal meetings

• Curricular support and planning

• Food service messaging

• Transportation updates

• Superintendent/principal announcements

• Technology support to schools

PERIPHERAL AND FEATURE RECOMMENDATIONS:

 

MICROPHONE/

CAMERAS

SPEAKERS

FEATURES

END POINTS

OTHER

Personal/

Personal/Educator/

• Guest link option

Personal/Educator/

• Hosted solution

Educator/Admin

Admin

• Library

Admin

• Security

• Integrated

• Headset w/mic

• Multi-point

• Laptop

• Training/support

• USB desktop/

• USB desktop/group

• Privacy

• Smartphone

group

Record/webcast

• Recording link

• Whiteboard functionality

Tablet

Discover how three school districts in Indiana, Tennessee, and Vermont are successfully integrating these best
Discover how three school districts in Indiana, Tennessee, and Vermont are successfully integrating these best
Discover how three school districts in Indiana, Tennessee, and Vermont are successfully integrating these best

Discover how three school districts in Indiana, Tennessee, and Vermont are successfully integrating these best practices within their school systems in the white paper’s companion case studies. www.ena.com/videocollab

these best practices within their school systems in the white paper’s companion case studies. www.ena.com/videocollab
best practices within their school systems in the white paper’s companion case studies. www.ena.com/videocollab 13
best practices within their school systems in the white paper’s companion case studies. www.ena.com/videocollab 13
best practices within their school systems in the white paper’s companion case studies. www.ena.com/videocollab 13
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Community of Learners

People now have the opportunity to participate in a community of peers to achieve lifelong learning. Beyond the classroom, educators are engaged in a number of professional learning communities to grow and improve their own teaching. These communities center discussions and learning around core curriculum, joint lesson plans, common core assessments, technology integration, and school improvement. Video collaboration equips the community with face-to-face connections, shared resources, and collaborative access to materials. Recording and streaming features support absent members of the community with recorded events for future review.

of the community with recorded events for future review. 14 Community of Learners Use Cases: •
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Community of Learners Use Cases:

• Collaborative student projects

• Cross-school interest clubs

• Cross-cultural face-to-face pen pals

• Educator/professional learning communities

• Administrative professional networks

• Technology coordinator networking

PERIPHERAL AND FEATURE RECOMMENDATIONS:

 

MICROPHONE/

CAMERAS

SPEAKERS

FEATURES

END POINTS

OTHER

Small Group

Small Group

• Ability to connect

Small Room

• International testing

• Table top camera

USB table or desktop

to IP/SIP addresses

PC/Laptop

and connectivity

• USB desktop

speaker/mic

• Content share

connected to

• Hosted solution

 

• Device input

medium to large

• Security

Personal/

Personal/Educator/

management

monitor

• Training/support

Educator/Admin

Admin

• Guest link option

• Integrated

• Headset w/mic

• Library

Personal/Educator/

 

• USB desktop/

• USB desktop/group

• Multi-point

Admin

group

• Whiteboard functionality

Privacy

Record/webcast

Recording link

Laptop

Smartphone

Tablet

Getting Started Guide and Checklist

Step 1: Build a team

n
n

Identify key staff members to helm integration efforts—e.g., administrators, curriculum or professional development directors, technology directors, teacher leaders.

n
n

Find video collaboration “champions” among your district’s administration, instructional, and technology teams.

Step 2: Formulate your vision

n
n

Identify your district’s present needs.

n
n

Define the video collaboration experiences that will support those needs.

n
n

Review best practices and model use cases from districts with more mature programs.

n
n

Outline your future goals for the program to ensure you have the ability to grow, adapt, and build your video collaboration services.

Step 3: Define your requirements

n
n

Identify your “must-have” features—e.g., recording, streaming, chat functionality, content share, multi- point room access, conference whiteboard.

n
n

Consider and define the devices or end points that need to be supported—e.g., PC, Mac, mobile phones, tablets, H.323 systems.

n
n

Determine the number of user accounts you will need for your staff and students.

n
n

Identify the security features and policies you’ll need to have in place.

n
n

Research and select the peripherals you’ll need to support video collaboration—e.g., USB cameras and microphones, USB audio and video control, HD cameras, tele-health devices, and USB document cameras. Consider your environment when making your audio and visual selections.

NOTE: Refer to the model use case scenarios for specific ideas.

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Step 4: Research and procure a solution

n
n

Review available video collaboration solutions that meet your requirements.

n
n

Evaluate and consider each solution’s management, training, and support model.

n
n

Find a vendor who caters to the K-12 environment.

n
n

Select a solution that best supports your immediate and future needs.

Step 5: Evaluate and define infrastructure challenges

n
n

Assess how much bandwidth is needed to effectively operate video technology.

n
n

Measure all of the traffic on your network during peak times to identify how much is available for two-way video.

n
n

Test the solution in both wired and wireless environments.

n
n

Enlist the support of your LAN and Internet service provider for support and video traffic prioritization.

Step 6: Establish communication and support strategies

n
n

Internally market and share your vision with administrators, staff, and personnel.

n
n

Develop and execute a training and professional development program.

n
n

Where necessary, engage parents and community members in a training program to ensure success.

n
n

Build and sustain a “troubleshooting” team that assists with implementation needs that arise.

n
n

Engage your technical personnel in the project’s launch.

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Step 7: Create and implement a post-launch action plan

n
n

Meet with your team on a regular basis to evaluate the program and make adjustments.

n
n

Create an ongoing district-wide professional development and training plan.

n
n

Document “best practice” implementations and share with staff members.

n
n

Recognize, share, and reward impactful model use cases.

n
n

Build a large community of learners.

n
n

Collaborate with other districts to acquire new ideas and foster learning networks.

n
n

Create your own content library.

n
n

Consistently monitor your technical and infrastructure needs.

n Create your own content library. n Consistently monitor your technical and infrastructure needs. 17
n Create your own content library. n Consistently monitor your technical and infrastructure needs. 17
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CHARACTERISTICS OF BEST IN CLASS SOLUTIONS: n Easy to use     n Ongoing support
CHARACTERISTICS OF BEST IN CLASS SOLUTIONS: n Easy to use     n Ongoing support

CHARACTERISTICS OF BEST IN CLASS SOLUTIONS:

CHARACTERISTICS OF BEST IN CLASS SOLUTIONS: n Easy to use     n Ongoing support and
n
n

Easy to use

   
n
n

Ongoing support

and training

n
n

Interoperable across many devices and operating systems (e.g., PC, Mac, phones, tablets, legacy H.323)

n
n

Security protocols to keep your students safe

 
n
n

Accessible for the entire community (e.g., user accounts for staff, students, community members, local health practitioners, etc.)

n
n

Includes features such as:

   

• Chat

• Whiteboard slate

• Content sharing

• Group and point-to-point hosting capabilities

sharing • Group and point-to-point hosting capabilities • Recording • Web streaming • Guest link access

• Recording

• Web streaming

• Guest link access

sharing • Group and point-to-point hosting capabilities • Recording • Web streaming • Guest link access
sharing • Group and point-to-point hosting capabilities • Recording • Web streaming • Guest link access
sharing • Group and point-to-point hosting capabilities • Recording • Web streaming • Guest link access
sharing • Group and point-to-point hosting capabilities • Recording • Web streaming • Guest link access
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sharing • Group and point-to-point hosting capabilities • Recording • Web streaming • Guest link access
sharing • Group and point-to-point hosting capabilities • Recording • Web streaming • Guest link access
ENA is the leading provider of managed Infrastructure as a Service (IaaS) solutions to school

ENA is the leading provider of managed Infrastructure as a Service (IaaS) solutions to school systems and libraries. In 1996, ENA created one of the first statewide K-12 networks in the U.S. and has earned a reputation as experts in the design, deployment and management of broadband, Wi-Fi/LAN, voice and video solutions. Today, ENA manages multiple statewide and district-wide education and library networks, including 15 of the largest school systems in the country, successfully serving over 5,000 end sites, 570 school districts and 280 libraries, more than 3.2 million students, educators and administrators, and 3.2 million librarians and patrons. We understand the business and mission of the communities we serve, and all of our solutions are designed to meet technology needs and allow for maximum flexibility while minimizing the burden on our customers’ administrative and technical resources.

For more information, please visit http://www.ena.com or call 866-615-1101.

please visit http://www.ena.com or call 866-615-1101. Wainhouse Research is an independent market research firm

Wainhouse Research is an independent market research firm that focuses on critical issues in the unified communications and collaboration (UC&C) market and the topics of distance education and e-Learning within that market. The company conducts multi- client as well as custom research studies for industry vendors and consults with end users on key implementation issues. The firm also publishes a free news bulletin, white papers and market statistics, and delivers public and private seminars as well as presentations at educator and industry meetings.

For more information, please visit http://www.cp.wainhouse.com.