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For ASR version 2.7 and later Oracle Exadata Quick-Installation Guide
About ASR
Auto Service Request (ASR) is a secure, scalable, customer-installable software Resources
feature of warranty and Oracle Support Services that provides auto-case generation Oracle Exadata Storage Server Software User's Guide
when specific hardware faults occur. ASR is designed to enable faster problem
resolution by eliminating the need to initiate contact with Oracle Support Services for Oracle ASR Product Page
hardware failures, reducing both the number of phone calls needed and overall phone
time required.
Sun Products Qualified for ASR
Sun ASR Documentation
ASR also simplifies support operations by utilizing electronic diagnostic data. Easily
installed and deployed, ASR is completely controlled by you, the customer, to ensure
Sun Support Center
security.
Copyright 2010, Oracle and/or its affiliates. All rights reserved. Page 1
Auto Service Request (ASR)
For ASR version 2.7 and later Oracle Exadata Quick-Installation Guide
Install ASR Manager on an Off-Rack Sun Server
Select a qualified Sun server to house the ASR Manager.
Part 1 Install ASR Components on Qualified Sun Server Running Part 2 Register ASR Manager
Oracle Enterprise Linux (OEL)
1. As root on the ASR Manager system,
Install Service Tags for OEL Install ASR Package run asr register.
Service Tags only need to be installed on the ASR Package only needs to be installed on 2. Enter 1 or 2 depending on your geographic
ASR Manager. the ASR Manager. location:
1. Visit the Sun Service Tag 1.1.5 page on the Sun 1. First, download and unzip the ASR package. 1) transport.sun.com (Americas or
Download Center. Select Oracle Enterprise (Visit the ASR Wiki for the latest version.) Asia Pacific regions)
Linux from the drop-down menu and click 2. As root, install the ASR package: 2) transport.sun.co.uk (Europe,
Continue. rpm -i SUNWswasr.version_num.rpm Middle East, or Africa regions)
2. Download and unzip the latest 3. Add the asr command to the PATH (update to 3. If you are using a proxy server to access the
svdtag.i385.linux.zip file. the root's .profile, .cshrc, .kshrc. or .bashrc as internet, then enter the proxy server information.
3. Run the following commands to install the service needed): If you are not using a proxy server, then enter a
tags: hyphen ( - ).
PATH=$PATH:/opt/SUNWswasr/bin
rpm -i sun-servicetag-1.1.5-1.i386.rpm export PATH 4. When prompted, enter your Sun Online Account
rpm -i sun-hardware-reg-1.0.0-1.i386.rpm (SOA) username and password. ASR will validate
the login. Once validated, the registration is
complete. Note: Passwords are not stored.
Need help? If you need assistance installing Your SOA e-mail address receives output from
Install SASM Package or configuring ASR, then contact your Oracle ASR reports, notification of ASR problems, and
Support Services representative. Service Request (SR) generation.
SASM only needs to be installed on the ASR
Manager. 5. Check the registration status.
Run asr show_reg_status.
1. Verify you have version 1.2.1 or later.
6. Test the connection to ensure that ASR can send
As root, run rpm -q SUNWsasm (this will Be sure to reference the Configuring information to the transport server.
tell you if you already have the SASM Auto Service Request in the Oracle Run asr test_connection.
package installed). Exadata Storage Server Software
If needed, download SASM (see the User's Guide for additional information.
ASR Wiki for the latest version).
2. Install the SASM package:
GO TO PAGE 4
rpm -i SUNWsasm.version_num.rpm
Configure Trap
Destinations
Copyright 2010, Oracle and/or its affiliates. All rights reserved. Page 3
Auto Service Request (ASR)
For ASR version 2.7 and later Oracle Exadata Quick-Installation Guide
Configure and Activate Fault Telemetry Destinations Oracle Exadata Storage Server and Database Server
Minimum Oracle Exadata Storage Software Version: Oracle Exadata Storage Software 11.2.1.3.1
Part 3 Install Monitor Program on Database Server Part 5 Activate ASR Assets (Run from the ASR Manager)
(Optional)
1. Activate the ASR Manager host:
asr activate_asset -i host IP address
This step is only necessary if you are upgrading the Database
and Exadata Storage Servers from an earlier release to Oracle 2. Activate Exadata Cell and database node ILOM:
asr activate_asset -i ILOM IP address
Exadata Software 11g Release 2 (11.2) Patch Set 3 (11.2.1.3.1).
3. Activate each Exadata Cell and each database node host:
asr activate_exadata -i server IP address -h server hostname
1. Download the Oracle Exadata 11.2.1.3.1 patch (ARU 9969888).
-n ILOM hostname for server (where server is an Exadata Cell or database node)
2. Copy the db_11.2.1.3.1_patch.zip file to the database 4. To verify that ASR is activated: asr list_asset -i IP address
servers. 5. To confirm end-to-end ASR functionality and to show all activation statuses, run asr
3. Shut down the Oracle stack including the grid infrastructure, Oracle report to receive a report in your e-mail. If an asset cannot be activated because
ASM, and Oracle Database. of a missing Primary Contact, then please contact Oracle Support Services.
6. To test and validate the end-to-end ASR flow, from one database node, run:
4. Log in as the root user on each database server. To test and validate the database group:
Configure For Database Server Configure For Exadata Storage Server Element Definitions:
host=hostname is the ASR Manager
Login As Root celladmin IP or hostname
port=162 is the SNMP port
dcli -g dbs_group -l root dcli -g cell_group -l celladmin "cellcli -e
community=public is the required
"/opt/oracle.cellos/compmon/exadata_mon_hw_asr.pl value of the community string
alter cell snmpsubscriber=\(\(host=hostname, type=ASR represents the ASR
To Add Trap -set_snmp_subscribers \"\(type=asr, port=162, community=public, type=ASR\)\)" Manager being a special type of
De stinations: host=hostname,port=162,community=public,\)\"" SNMP subscriber
dbs_group is the list of database
Note : This command w ill also configure the ASR Manager for the Note: This command w ill also configure the ASR Manager for the
nodes such as dm01db01,
respective ILOM on all database nodes. respective ILOM on all Exadata Cells. dm01db02
cell_group is the list of Exadata
To Ve rify dcli -g dbs_group -l root dcli -g cell_group -l celladmin "cellcli -e Cells such as dm01cel01,
SNMP ASR "/opt/oracle.cellos/compmon/exadata_mon_hw_asr.pl list cell attributes snmpsubscriber" dm01cel02
Subscribe rs: -get_snmp_subscribers type asr"
Note : Please verify that the ASR snmpsubscriber setting is correct.
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