Tom Nguyen

Phone: 0411 517 873: | E-Mail: Tomnguyen123@live.com

About Me

I am a reliable, energetic team player with strong communication and management skills. Previous roles I
have undertaken have equipped me with the abilities to work in a high-pressured environment whilst
maintaining the utmost professionalism in a workplace. My objective is to secure a position with a leading
organisation that will lead to a long-term career relationship. I want to succeed in a stimulating and
challenging environment, building the success of the company with advancement opportunities.

Experience
Ambulance Victoria Melbourne, VIC
Customer Service Consultant June 2016 Current
Assisted customers with general queries and sales of Memberships
Dealt with the administration of all AV Memberships through online chat, emails and mail
correspondence sent through on a day by day basis
Adhering to the quality of data and compliance held by AV
Maintained sales targets and met all KPIs

Jam Prospects Melbourne, VIC

Independent Sales Contractor April 2016 May 2016
Residential Door-to-Door commission based sales role
Ability to demonstrate products and their benefits to customers
Able to quickly adapt and cater a sales approach

Benitos Caf Wine Bar Melbourne, VIC

Restaurant Manager Dec 2009 March 2016
Responsible for managing a team of 6 employees for both front and back of house
Dealt with roster, payroll and ensuring overall work standards
Detail-orientated and proactively maintaining new and existing inventory, ordering and managing
supply for the business keeping within budget, revenue and profits
Managed recruitment, training and mentoring of new employees
Organised many successful functions while achieving repeating clients of over 30+ guests
arranging beverages, menus, staff and stock

Crown Casino Southbank, VIC

Table Games Dealer (Roulette) Jul 2008 Dec 2010
Demonstrate fast and accurate math calculations in a high pressure environment
Maintaining high levels of customer service
Keeping work station and all surrounding areas clean and up to satisfactory standards
Operate within scope of company confidentiality standards
Demonstrate professional and reliable work ethic
Tom Nguyen
Phone: 0411 517 873: | E-Mail: Tomnguyen123@live.com

Education

CAE - Centre of Adult Education

VCE 2008 2009

Hawthorn Secondary College

VCE 2003 2008

Skills

Fluent in Vietnamese
Strong written and verbal communication skills demonstrated through both education and work
experience in hospitality
Present and previous work experiences illustrating capability in communicating and liaising with a
range of people including customers, suppliers, managers and colleagues
Demonstrative skills of customer support (both verbal and written) in describing, suggesting and
demonstrating products/services
High-level of organizational and time-management skills supporting the ability to work
unsupervised managing others and as part of a team.

References

Available upon request