Gordon Pont

1120 West 1100 North gordonepont@gmail.com

Orem, Utah 84057 https://www.linkedin.com/in/gordon-pont-947716a3/
(801) 232-9388

Hard working individual driven by a desire to be successful and to work as a team to accomplish any task
required. Completed associate level education and experienced in IT support. Always willing to go the
extra mile to ensure that the job is done well.

Skills/Certifications

Proficient in Windows and Linux TestOut Network Pro

Operating Systems TestOut Linux Pro
Skilled in linear troubleshooting TestOut Server Pro
Customer Service Oriented
Education

AAS, Information Technology, LDS Business College, Salt Lake City, Utah, 2015 2017

Coursework Included Windows Server, Linux Server, SQL Server, Network Administration, Java
Programming and Project Management

Experience

Help Desk Agent, Unisys, Salt Lake City, Utah, April 2015 Present

Internal Help Desk for BlackRock Investment Management Company. Handle inbound calls and
emails from clients needing assistance with technical problems. Exceeded expected targets
including a first contact resolution percentage of 80%

Assistant Custodian, Canyons School District, Sandy, Utah 2014 2015

Assisted Head Custodian in day to day maintenance. Responsible for keeping the building clean
and in good repair. Plan and carried out maintenance projects and annual cleaning projects.

Full Time Volunteer, The Church of Jesus Christ of Latter Day Saints, Canada, 2012 2014

Provided service to the community and interacted with members of the community. Provided
trainings to groups of 10 other volunteers to help increase confidence and productivity.

Rover Custodian, Canyons School District, Sandy, Utah, 2010 2012

Substituted for Head Custodians in Elementary Schools. Assisted as needed throughout the
district. Quickly learned the layout/needs of over 40 different schools.

Sweeper, Canyons School District, Sandy, Utah 2006 2010

Part Time. Responsible for cleaning approximately 2,000 square feet every day.